MAKING OUR "BEST-IN-CLASS" ROADSIDE ASSISTANCE EVEN BETTER
Mercedes-Benz customers enjoy the peace of mind that comes from having "on-call" help available 24 hours a day. It is a standard that has long set us apart from other luxury car makers. We’re committed to constantly improving our "best-in-class" service, by providing additional benefits to our customers.
Enhanced free towing for out of warranty customers.
Effective January 1, 2011 we are expanding our Roadside Assistance Program to include free towing to the nearest authorized Mercedes-Benz dealership for all eligible Mercedes-Benz vehicles who experience a mechanical issue or are involved in an accident. Free towing was formerly provided only for repairs covered under warranty.
SIGN AND DRIVE
The Mercedes-Benz 24-Hour Roadside Assistance Program provides help when you need it most – replacing a flat tire, delivering a jump start in the event of a dead battery, or providing a few gallons of fuel should you accidentally run out. Simply dial the Roadside Assistance 800 number or push the Wrench Button, and Mercedes-Benz personnel are dispatched to your location at no charge for all eligible Mercedes-Benz vehicles.*
TRIP INTERRUPTION
Trip Interruption provides reimbursement to help defray your documented expenditures for accommodations, meals, and related travel expenses, under these conditions:**
- The breakdown occurs more than 100 miles from your home.
- The problem is covered by warranty and renders the vehicle inoperable or unsafe to drive.
- Your vehicle remains overnight(s) at an authorized Mercedes-Benz dealership while repairs are performed.
TRIP ROUTING
If you’re planning a trip in your Mercedes-Benz, we can point the way — free of charge.
We’ll provide you with a highlighted route indicating major cities, points of interest, and distances, as well as a convenient list of toll-free phone numbers for major airlines, hotels, and rental car agencies.
At least two weeks before your journey is to begin, call 1-800-FOR-MERCEDES (1-800-367-6372) and request Trip Routing assistance (please have your vehicle’s Vehicle Identification Number handy when you call).
For roadside assistance, please call: 1-800-FOR-MERCEDES
*Please note that in certain unique circumstances, additional charges may apply to Sign & Drive. For certain models (i.e.: AMG) which have no spare tire, Roadside Assistance provides inflation of a flat tire after using the vehicle’s Tirefit puncture sealant. Visit www.mercedesroadside.com for eligibility requirements.
** A Mercedes-Benz dealer will reimburse you up to $300 per night for documented actual lodging, food, and related travel expenses, for a maximum of three consecutive nights from your vehicle’s initial disablement. Trip interruption claims are reviewed on a case by case basis through your authorized dealer. All Trip Interruption claims and documentation must be presented to and approved by an authorized Mercedes-Benz dealership. Please see the service department at your local dealer for details.