This year, Benzel-Busch celebrates not just one, but two awards handed down from DealerRater: their 2017 Consumer Satisfaction Award and—drumroll, please—the 2017 Mercedes-Benz Dealer of the Year Award for New Jersey.
We’re humbled and honored to accept these awards from DealerRater, a trusted online resource for viewing dealer reviews written by real customers. A premier destination for car buyers, their site reaches more than 40 million consumers with a database of over 3 million dealership reviews.
Their Consumer Satisfaction Award is given annually to the auto dealerships with the highest customer service ratings, as determined by online reviewers. The Dealer of the Year Award acknowledges the dealers who consistently demonstrate excellent customer service.
Of course, these awards are especially meaningful because they’re decided by you, the customer. At Benzel-Busch, we pride ourselves on our relationships with our customers and our commitment to premium, personalized service. With that in mind, we’d like to take this opportunity to extend our deepest gratitude for your support in 2017 and beyond.
2017 Consumer Satisfaction Award
DealerRater determines the recipients of the Consumer Satisfaction Awards based on online reviews. Only the top 10% of dealerships make the cut, which is not dependent on location or make.
“We’d like to congratulate Benzel-Busch Motor Car and all of our Consumer Satisfaction Award winners,” said DealerRater CEO Gary Tucker in their press release. “DealerRater’s extensive review database allows shoppers to identify dealerships that are providing excellent customer experiences, and it’s clear that Benzel-Busch Motor Car is hitting the mark in the U.S.”
2017 Dealer of the Year Award
We’re honored to have also received DealerRater’s Dealer of the Year Award for the state of New Jersey, which designates Benzel-Busch as the highest-ranking Mercedes-Benz dealership in the state, according to consumer reviews.
At DealerRater, CEO Gary Tucker spoke to the importance of customer service and satisfaction in the automotive industry.
“Today’s car shoppers pay attention to reviews and dealerships’ online reputation,” said Tucker, “which makes the significance of the Dealer of Year and Consumer Satisfaction Awards crucial to dealers looking to thrive in today’s business environment.”
Joseph Agresta, Jr., President of Benzel-Busch Motor Car Corporation, graciously accepted the award on behalf of our entire hardworking team.
“We always strive for excellence in delivering the highest possible customer service in every aspect of our business and have been recognized by Mercedes-Benz for excellence in customer satisfaction,” said Agresta. To see customers recognize us with consistently high ratings on DealerRater is extremely rewarding.”
Tucker went further, delving into the consistently high marks given to Benzel-Busch by their online reviewers and congratulating us on our Dealer of the Year Mercedes-Benz NJ award.
“Car buyers have identified Benzel-Busch Motor Car as the best Mercedes-Benz dealer to do business with in New Jersey,” he said. “The quality and number of reviews for Benzel-Busch Motor Car speak volumes of the top-notch experience they provide to customers.”
At Benzel-Busch, we’re always looking for ways to please our customers and exceed your expectations as you compare and shop for premium Mercedes-Benz vehicles. The recognition and feedback we receive from sources like DealerRater helps us fine-tune our approach, ensuring that we can continue to meet our ambitious goals for customer satisfaction.
To drop us a line or learn more about our exciting lineup of Mercedes-Benz vehicles, contact your Benzel-Busch Account Representative today!
Benzel-Busch is also proud to have earned the following acknowledgements:
- Mercedes-Benz Sales and Service Laureates for Excellence in Customer Service
- Mercedes-Benz Employee Choice: Best Dealerships to Work For Award
- 2015 and 2016 Jersey’s Most Generous Companies Award by NJ Monthly