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Mercedes-Benz and Benzel-Busch Renew a Promise, Debuting "My Service"
Mercedes Benz is known the world over for making sturdy, stylish, innovative cars. But since the first Roadster came off the auto line and hit US pavement in the 1950s, Mercedes Benz has cultivated much more than a fleet of award-winning cars.
Mercedes owners become life-long enthusiasts because we cultivate a lifestyle: from the way we treat customers in-house, to the service they get on the road.
And our offerings get more robust every year. My Service is our new customer care program, focused on six service offerings that we’ve always provided but are now expanding and fine-tuning…
Roadside Assistance: Includes 24/7 complimentary services* like flat tire replacement, refuel on the road, jump starts and towing to the nearest dealership *For eligible vehicles covered under any Mercedes-Benz warranty.
Master Technicians: When you bring us your car, it will be serviced by trained, certified, master technicians using top-of-the-line tools and equipment.
Genuine Parts: Our parts have been tested for quality and endurance and are perfectly suited for your Mercedes.
Service Contracts: A promise that you can count on us for anything you need that will make you comfortable on the road. We aim to give you security and peace of mind.
Customer Convenience: We provide expert service with all the accoutrements of a legendary brand. If you need something done fast, visit our express lane. Need a lift? Talk to us about our shuttle service. And in a pinch, we’ll provide you with a courtesy loaner to get you back on the road, comfortably.
And last but certainly not least: this year, we at Benzel-Busch debuted our new Mercedes-Benz showroom and service center: a state-of-the-art and stylish 170,000-square-foot facility with free WiFi, a coffee bar, a lounge-y feel and expert facilities. The facility is designed for comfort, and to give our clients greater access to both our services and us.