Customer Testimonials
This was the best car buying experience I ever had. I’m so in love with my new glc 300
The service team was professional, friendly, and made the whole process easy from start to finish. They took good care of my car, kept me updated, and everything was completed smoothly with no issues. The quality of the work was excellent, and I left feeling confident that my car was in good hands. I would definitely recommend Benzel-Busch to anyone looking for reliable service.
This dealership is amazing! Every interaction with them has been a pleasure!
I had an excellent experience from my very first email all the way through to driving home in my new car. The entire team was friendly, professional and genuinely helpful throughout the process. They made everything easy, answered all my questions and made me feel valued as a customer. I highly recommend them to anyone looking for a new vehicle! Ask for Robert Battle. He was fantastic to work with.
(Translated by Google) Excellent service. All the staff are very attentive and helpful. (Original) Excelente atención. Todo el personal es muy atento y servicial
Tamara Mendoza was such an amazing person to work with when it came to finding a deal. Not only was she very knowledgeable she took time and put in great effort to accommodate myself and my ideal area to be for a deal to be made. Tamara also made every effort to stay in communication via call or text. Seeing how I was very interested in getting out of my vehicle but was only shopping around she wasted no time and offered an estimate deal plan with numbers and anytime something changed was very clear and transparent. I would refer ... Read More DealerRater - Jul 1, 2026
David C provided superior service
My experience at Benzel Busch was absolutely AMAZING!!! From the moment I walked in, I felt at ease and knew I had come to the right place. My sales associate, Jieun, was beyond kind, knowledgeable and helped me along the way when I was deciding on what model to purchase. I especially loved how special they made me feel when I came to pickup my GLC! The car was detailed beautifully and topped with a red bow when I arrived! I can’t thank Jieun enough, she has a special place in my heart and we look forward to doing ... Read More Google - Jul 1, 2026
Big thanks to Chris and Sossio
I am appreciate all of you guys helping as always . Excellent service! Omar and Nick and more , thanks for always professional service and helping. I totally recommend this place for everyone 🙏
Excellent customer service. Kelly was really efficient and informed me about every step Good and efficient
Benzel Busch is unlike any dealership I have been to. From the moment I walked in, I was greeted so warmly and knew I was in the right place! The dealership was GORGEOUS, and beyond immaculate! My sales associate Jiuen was the BEST! I have been searching for a small suv for quite sometime and although it was hard to leave the Porsche brand behind, I truly feel a new level of love for the Mercedes brand!!!
I experienced delays, inconsistent information, and a lack of proactive updates, which made the overall service experience very frustrating. Their staff also rude.
I have been a loyal costumer of Benzel Busch since 1987. Lou Gallo has been my sales agent since early 2000. Our latest MB 2026 is the 4th that Lou has helped us in purchasing. I highly recommended Lou Gallo to our friends and relative. We moved to Pennsylvania in 2022 after we purschased our2019 E300MB. When my wife decided to change her car, I called Lou that we want a new E350. He helped us put a new order for E350 in April, we got the new car mid June. We are happy that we got it at Benzel and Busch even ... Read More DealerRater - Jun 30, 2026
I’ve been bringing my Mercedes to Benzel-Busch for service, and the experience has been nothing short of exceptional. The level of professionalism, communication, and attention to detail is exactly what you expect from a luxury brand.
A special thank you to David Cerqueira, the Service Director. David truly leads by example and has built a service department that puts the customer first. He is knowledgeable, responsive, and genuinely cares about making sure every visit is a great one. It’s rare to find someone so dedicated to both their customers and their team.
The entire service staff is friendly, ... Read More Google - Jun 30, 2026
I was extremely pleased with the help I received from Mr. Sossio Sole, Mr. John Diaz, and Ms. Danielle (I do not have her last name). Thank you very much
I’ve had a great experience with the service department at Benzel Busch. The team is professional, knowledgeable, and communicates clearly throughout the entire process. They take the time to explain what’s needed, never make you feel pressured, and always treat both you and your car with care. If you’re looking for a service department you can trust, i highly recommend Benzel-Busch Mercedes-Benz
Victor came through as usual in helping me get the best deal on the car I was looking for. I always go to Victor at Mercedes Benz of Orange County in New York.
They were very accommodating and kept me informed throughout the service experience. The valet drivers were also very professional.
I bought a car this weekend and had an amazing experience! Raychel Castro helped us from start to finish and made the entire process smooth and stress-free. She explained everything thoroughly, answered all of our questions, and made sure we understood every step. We never felt pressured and truly appreciated her professionalism and kindness. Highly recommend working with Raychel!
Omar listened to my concerns and had the car serviced as requested. I have had other irritating, intermittent issues with the car that were not rectified, and one very serious safety issue that I will have to escalate because MB has not addressed it.
Quick & painless car buying experience. Team was well versed in the car features. Fabio was excellent to work with. Gave me a stress free experience.
Excellent service. Greeted as soon as I arrived and kept apprised throughout the service. Just the best. It’s starts at the top, your GM is incredible, a welcomed change.
I just leased a Genesis GV70 through Albert, and the entire experience was absolutely seamless. From start to finish, he was professional, knowledgeable, and transparent about all the details. He took the time to answer all my questions and made sure I felt comfortable with the decision without any high-pressure sales tactics. If you are looking for a smooth, hassle-free car buying experience, definitely ask for Albert. Thank you for the excellent service!
John was great. Very professional Things didn't go as planned but your service center did everything possible to help.
Exceptional service and easy transaction. John is very knowledgeable and a pleasure to work with.
Exceptional service and easy transaction. John is very knowledgeable and a pleasure to work with.
Benzel Busch is family run dealership that treats you like you are part of the family. The relationship does not end after the purchase. They are honest and always do the right thing. I’m on my 6th car from them.
Everyone was very professional and extremely helpful. I had a very good experience. at this dealership.
James is an honest car salesman and made the buying process easy and comfortable. Great experience!
Benzel-Busch Roadside assistance to my rescue when i experienced 2 flat tires on the way to a doctors appointment. They arrived within the hour to install spare tires to get me going. Thank you Benzel-Busch Mercedes and Atef the roadside tech!
I’m traveling cross country and the dreaded DEF light comes on .. I am so blessed to have called Gia who got me an appointment the next day . E’Mari Davis sat me down and explained they only had one technician and I might have to wait .I went out exploring and called later in the day . It was finished and under warranty!!!I could have kissed him over the phone ! THANK YOU Everyone I met at this location was professional and friendly. Please keep up the good work.
David was very professional and responsive to any questions and phone calls. I appreciated his service and attention to detail.
My experience at Benzel-Busch was excellent. The receptionist at the front desk greeted us and made us feel very comfortable. The showroom was very impressive and sparkling clean. But my salesperson, Joseph Simsek was "The Best." He answered all my questions and explained everything in detail to me. He made sure that we were on the same page as the process moved forward. I would highly recommend Joseph Simsek and Benzel-Busch Motors.
From the minute I arrived, I was taking care of and kept up to date.
Sam and Nick are the best. Thank you both for your time and help with this.
Excellent service and follow up!!! Chris and Kelly were great n exceeded my expectations Fantastic
Amazing customer care and service. Frank, Dave and Mike were relentless in making sure I was beyond satisfied on my request and if you love your car, you should only have these pros make sure it’s done right. Thanks to everyone at Benzel Busch MB for getting it right. AMG GLC 63S - ARES
Eileen Salma is a fantastic rep. She has gone out her way more than once to help us and makes your dealership look really good.
Every time I step into the facility I am greeted with a smile and taken care of like I was the most important person in the room. Great service and people
Very attentive and willing to work with me on trade in and new vehicle. Eileen was great and spent the time showing me the details of car
Very friendly and efficient Good communication between the service dept and me to update me on the status on my vehicle
10/10 experience with getting the GV60. Albert was great and easy to work with. As I was getting my first car, I was very apprehensive and nervous that I would be taken advantage of but Albert let me take my time and answered the many questions I had so didn’t feel pressured about my decision at all and I felt informed enough to go ahead. I wasn’t able to take the car the day I signed, but he’s great with communication as he kept me updated throughout and delivered the car as soon as he could. Very lovely ... Read More Google - Jun 23, 2026
I recently leased a 2026 Genesis GV70 from Genesis of Englewood and had an outstanding experience working with Jon Paul Koyfman.
I spent several months evaluating vehicles from Genesis, Mercedes-Benz, and BMW and communicated with numerous dealerships throughout the process. Jon Paul consistently stood out for his professionalism, transparency, and patience.
Unlike many salespeople, he never applied pressure and was willing to work with me almost entirely through email while I carefully evaluated my options. He was straightforward about pricing, incentives, lease structure, and timing, and always took the time to answer my questions thoroughly.
What impressed me most was that ... Read More Google - Jun 23, 2026
Amazing service start to finish.
Literally the smoothest transaction ever. Both took their time explaining everything ! They are amazing
The attitude and service were great. I am not completely happy with the price, but I know it was fair, so I'm just winning.
I have an extremely smooth and excellent experience purchasing my first Mercedes-Benz car from MB Orange County, all thanks to the help of Nick (Mykola) Peresunko. Nick and his manager Bob offered me an excellent deal few other dealers could match or beat, all without the typical salesmen's tricks I have experienced with other nearby dealers. When the car we negotiated first became unavailable due to their sister dealership system not being timely updated, Nick went extra miles to search other dealers' inventories to find the car I desire, and eventually went through a dealer trade to sell me ... Read More Google - Jun 23, 2026
Robert was a great guy and very helpful and we really appreciate what Robert did for us and how he made us really welcome and comfortable.
Beautiful dealership! Wonderful and great professional services. My aunt and I went to pick up a 2026 Mercedes Benz GLE 350 at the Manhattan Dealership. The service was amazing from valet parking to the complimentary drinks and snacks. I have shopped around and Carmelo gave me the best deal! I was over the moon with my monthly rate that included maintenance! My monthly fee by Carmelo was lower from what I had been quoted by 2 other dealerships and maintenance was not included. Very happy with my Benz! Love it! Thank you Carmelo for making it happen. Looking forward to future transactions with ... Read More Google - Jun 22, 2026
Frank is a very helpful and considerate customer representative.
I purchased my GV70 1 month ago. Albert was great and made the process seamless from the start. He got the process started over the phone and was ready for me the following morning. he walked me through the car basics and had me wrapped up in about 1hr.
I had an outstanding experience working with Jieun Chun at Mercedes-Benz. From the very beginning, she was professional, knowledgeable, and incredibly efficient. Jieun understood exactly what I was looking for and guided me through the entire process with ease.
What impressed me most was how quickly she responded to my questions and how well she anticipated my needs. There was no wasted time, no pressure, and no unnecessary waiting. She listened carefully, provided the right options, and made the entire experience smooth and enjoyable.
Her attention to detail, excellent customer service, and genuine commitment to helping her clients stand out ... Read More DealerRater - Jun 22, 2026
Very professional, straightforward, and no fuss. Booking and modifying service appointment online was very easy. Service team was expecting arrival, and vehicle dropoff was very smooth. Staff was very clear in communicating what will be done and by approximately when. Waiting area was clean and functional with complimentary beverages, snacks, and strong Wi-Fi. Staff clearly communicated status update and, once complete, the work done. Overall, a very easy, no-fuss process.
Quiet, out of the way charging station
Joanna was absolutely amazing in getting me a great deal as well as getting me exactly what I was looking for and was just a great sales person and really helped me after an accident. I could not recommend them and her more.
Everything went great The staff were nice and worked hard to get the sale Good
They were very professional. They explained exactly what the problems were. They were very friendly
Just got my car serviced highly recommend coming here they do a great job
Cannot say enough good things about the service department. I have a Benz and a Jeep and the service of the Benz far exceeds any other dealership Ive ever dealt with (which is why I keep coming back). I had recently blown my tire on my way to work and Atef was a God send from roadside. He came right to my job and changed the tire in minutes. I didn’t have to stop my day and be extra inconvenienced because of the flat, and I didn’t need to inconvenience any of my other family members. I literally ... Read More Google - Jun 20, 2026
I have been thinking about getting a new car for a few weeks. Mercedes is my dream car. I went to the Mercedes Car dealer in Harriman, NY and Victor offered to help me as soon as I walked in . In less than 2 hours, I am driving away with a brand new GLA 250. The professionalism is unmatched! To customer service is top notch! This is the best car buying experience I have ever had! Kudos to the entire Mercedes team and Victor, you are a gem!!
Joanna Fuentes was an awesome salesperson very knowledgeable very helpful always there for me will refer her to anyone. From Kevin Daisley.
Aref is the best one! Thank you so much 🙂
Always have a great experience with the service department, they take great care of my car.
Amazing service and great people. Everything was easy and convenient.
My experience with the dealership has been positive overall. The staff was friendly and attentive, making the process smooth and efficient. I appreciated their transparency and willingness to answer all my questions, which made me feel confident and satisfied with my service.
I got the car at the right price and dealer was very friendly and accommodating.
Robert was great to work with! We already knew which car we wanted, and he took great care of us from start to finish. He made the process quick, smooth, and stress-free, and was friendly, professional, and attentive the whole time. We really appreciate all of his help and highly recommend him!
I had a great experience at MB of Orange County especially with Robert. He is an amazing salesperson and a great person overall. Will be shopping for more here. Great place, great people. 10/10 experience!
So to keep things from becoming a novel, I came to Orange County Benz from another dealership that I’ve spent A LOT of money with over the last 6-7 years between 15-16 pax luxury sprinters and personal vehicle purchases. The last purchase of my c43 last September left me completely angry, and wanted nothing to do with them. After realizing Orange County Benz was closer and seemed to be a much more relaxed environment, I came to them and had an appointment with Valentina at service. They had my vehicle a little more than expected but only a few ... Read More Google - Jun 19, 2026
Omar provides EXCELLENT professional service, he is a great asset to your service team. It was a pleasure working with Omar as well as all the other dealership associates and technicians I’ve met.
Excellent customer service. Sales and service team were very accommodating and helpful. Love the car
Brandi is the type to go above and beyond to provide exceptional customer service. She takes the time to answer all of my questions, kept me informed throughout the entire process, and made me feel like a valued customer rather than just another appointment. Her attention to detail, positive attitude, and dedication to excellence truly set her apart.
It’s rare to find someone who combines professionalism with such a warm and personable approach. Brandi made what could have been a stressful experience completely seamless and enjoyable. Mercedes-Benz of Orange County is fortunate to have her leading the team.
If ... Read More Google - Jun 19, 2026
Thanks for helping me with my Sprinter van. The off road display keeps going on. But the check engine light went off. Just came back from a 2400 mile trip. Will bring it back to see if you can find the problem. Thanks
5 Excellent service Great communication Great price for service The best service for Genesis anywhere
Excellent service with highly professional treatment. All issues were addressed and attended to. Quality dealership.
Clean Welcoming Victor was amazing! Knowledgeable and friendly! I liked the fact that he listened to my needs and showed me cats within my budget.
Had an amazing experience here thanks to Brandi! She was so helpful, knowledgeable, and professional. I highly recommend this dealership to others and will definitely be back. Thank you!
I had 2 months left on my Lexus RX350 lease. I was just going to look around at several different vehicles; Audi, Infiniti, Acura and Genesis. I stopped at Genesis of Englewood first. I didn’t have to look any further. I test drove the GV70. Jon Koyfman offered me an extremely good deal and I was sold. I usually dread buying or leasing a new car but this time the process was painless.
Excellent service !!!
Wow, this is the best experience I’ve ever had buying a vehicle out of state! I can’t say enough how easy they made the process. No pressure whatsoever, special thanks to the GM going out of her way to go over all the details of the Purchase and shipping!! A+ all the way! We will return again!
Very pleasant experience, was more than helpful with my purchase needs.
Beautiful Facility! Kind and caring staff. This store is fantastic!
We needed to prepare an AMG GTR for sale and called upon the experts at Benzel-Busch AMG Performance Center to ensure it was presented correctly. Thank you Dave C and the team !
I utilized the Express Service and I was really impressed how quickly my vehicle was completed. I was also sent a video emplaning what was completed. Benzel-Busch is by far the best dealership I have visited.
E’mari was great. It’s the people working at the dealership that make me want to get another Mercedes
⭐⭐⭐⭐⭐
I recently purchased a Mercedes-Benz E-Class from Benzel-Busch and had an outstanding experience from start to finish. The entire team was professional, knowledgeable, and made the process smooth and stress-free. They took the time to answer all my questions, were transparent throughout the transaction, and made me feel like a valued customer.
I absolutely love my E-Class and couldn’t be happier with my purchase. It’s easy to see why Benzel-Busch has such a great reputation. If you’re looking for a dealership that truly cares about its customers and provides exceptional service, I highly recommend Benzel-Busch Motor Car.
... Read More Google - Jun 16, 2026
Complete service was great. Very professional from the valet service to the service agent John who made the whole experience as easy as possible. In so doing I felt comfortable during this process.
I was told that my car would be picked up at my house and I would have a loner and Kelly explained how it works..she was very helpful
My sales rep Jon Paul was a pleasure to work, super professional and knowledgeable, very good experience with everyone at the dealer. Jon Paul took his time and explained and answered all our questions!
David in Service is always very professional and attentive. It makes taking my vehicle in for service much less stressful. Thank you and keep up the great work! Hats off💪💪💪
Great overall experience at the dealership. Ms. Chun was professional, friendly, and efficient throughout the entire process. Everything was handled smoothly from start to finish, and I’m very satisfied with both the service and my purchase.
Albert Lee and whole team where great!
We just picked up a new Genesis GV70, and the entire experience was flawless from start to finish. Albert Lee went above and beyond to make sure we were taken care of. He is incredibly professional, knowledgeable, and patient, making the whole process smooth and entirely stress-free. If you are heading to Genesis of Englewood, do yourself a favor and ask for Albert. You won't be disappointed! Thank you, Albert, for the fantastic service!
