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Authorized Mercedes-Benz Dealer in Englewood NJ | Benzel-Busch Motor Car

Authorized Mercedes-Benz and AMG dealer in Englewood NJ. New car sales, certified-preowned sales, service, and parts. Family-owned since since 1976, our unique approach to automotive retail is based on transparency, integrity, and superior attention to detail.

 

We're located at: 28 Grand Ave, Englewood, NJ 07631

 

And we have a new location at: 1 Mercedes Way, Harriman, NY 10926

 

Call us at: 201-567-1400

  • Sales hours

    Monday-Thursday 9am-7pm; Friday 9am-6pm; Saturday 9am-5pm; Sunday Closed

  • Service hours

    Monday-Friday 7am-6pm; Saturday 8am-4pm; Sunday Closed

  • Parts hours

    Visit our online parts store

Reviews

100
February 25th, 2021
Scott Bateman in the service department was great. My car got in and out in one day & service was done quickly. Car was ready & waiting for me when I got there.
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100
February 25th, 2021
Excellent sales and service departments. I've bought 3 cars from them and they do not disappoint me. Very courteous and professional experiences for me.
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92
February 24th, 2021
The lounge is very clean and I am comfortable to stay there while waiting for my car. Chris is very friendly and kept me posted and the work was completed ahead of scheduled.
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100
February 24th, 2021
Everyone at Benzel Busch is friendly and helpful. Chris always goes out of his way to keep me informed about what is going on with my service. It is a pleasure to work with him..
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96
February 23rd, 2021
Always happy with the service I get from Marko. He's friendly, thorough and always seems to remember me. The rest of the Benzel Busch team, are always friendly and helpful too..
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100
February 22nd, 2021
Service exceeded expectations in terms of customer experience overall. Chris kept me posted on progress of service and what needed attention. I finished early which was a nice surprise too.
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100
February 22nd, 2021
If i have an EClass they should give you an Eclass for a loaner or something similar definitely not a CLA! besides that everuything was perfect.
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100
February 21st, 2021
I enjoyed working with Kathy She was very responsive to my needs, always answered my email., helped me build a beautiful car, was very knowledgeable.
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100
February 19th, 2021
Great experience working with Rich Palm. Always a gentleman, patient, courteous and professional. Please keep up the good work!! Very conscience of all guidelines for keeping you, himself and his staff safe during this global pandemic.
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89
February 17th, 2021
Check-in was efficient. Contact with updates during the service. Ease of pick-up . Loaner vehicle was ready Service agent reviewed the entire findings reports with me
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96
February 17th, 2021
As always, the service was fast, efficient, courteous etc. This was a scheduled maintenance visit, so I cant really say that they fixed a problem, but they probably prevented one.
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100
February 17th, 2021
Lou Gallo is the best. I've been working with him for over 10 years and he always make the process easy and simple. I would recommend him.
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100
February 16th, 2021
We had an amazing experience with Benzel-Busch. Talia was extremely knowledgeable, easy to work with and was able to secure the GLS450 we wanted. She communicated with us throughout the process and ended up getting our dream car before we expected. We highly recommend her to anyone looking into...
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100
February 16th, 2021
I could personally say this is a family role. It doesnt matter if youre Latino, white, or black, if you have the drive to become a Mercedez family , theyre going to make sure to put you in the right path
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96
February 15th, 2021
The repair of my car was completed in a timely fashion. An estimate of the cost for parts and labor was previously provided. All sales reps were highly professional and informative.
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100
February 15th, 2021
Tyler Stephanik made it a great experience. He was knowledgeable, professional, courteous and reassuring. Benzel Busch always does a terrific job. The work was performed flawlessly and every request we had was fulfilled. Thank you
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94
February 13th, 2021
Very professional appearance worthy of being a Mercedes dealership. A good selection of preowned vehicles, receiving the same care as there new vehicles. A good selection ready to drive home. Tony H
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100
February 13th, 2021
Chris A. in express was as helpful as ever , his time and cost estimates were right on the button he is a real attribute to the Benzel-Busch Corp.!
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100
February 12th, 2021
Everything was great from start to finish!! I highly recommend anyone to buy or lease a Mercedes . This is our 4 or Th car . Thank tou
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100
February 12th, 2021
From the moment we walked in service was amazing, from the host to the General Manager. Louis Gallo and Stacey made my first car lease so memorable. They walked us through all our available financial options for the car that we wanted. Louis looked diligently for our perfect car and they made sure...
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100
February 12th, 2021
Start was very helpful with my service. He was very professional. Salvino is very professional as well. There is only one person in service that needs to be replaced.
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86
February 12th, 2021
On 12/22/20 the car was taken for A2 service. A couple of days after being serviced, the coolant light was coming on and off. As a result, I have to bring the car back. We were told the coolant may have been overlooked. Although everyone was very nice, I wonder how something like that was missed and...
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50
February 11th, 2021
The problem the service center repaired in the Fall apparently did not last very long; the air-conditioning system was still leaking. The analysis of what needed to be done last fall was inaccurate.
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100
February 11th, 2021
He was very kind and he explained me very details for every thing. If I have opportunity to buy again, I will contact him again.
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100
February 11th, 2021
My salesperson Lamont is amazing and always goes out of his way to make us feel comfortable and gives the best service. Love this dealership
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100
February 11th, 2021
Peter Poliandro and the staff were amazing to me! I am a widow, and felt that I could totally trust him and I was correct!
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96
February 10th, 2021
Great service, very knowledgeable sails person Peter Poliandro. A a a a a a a a a a a a a a a a a
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85
February 10th, 2021
Always very expensive. Despite this I get service there as I need to be sure my vehicle maintains good service. I wish youd make it more affordable
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100
February 8th, 2021
Marko was terrific! He followed-up a couple of times to let me know what the status of the service was and to advise about some additional repair work that would have to be done.
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100
February 6th, 2021
Really good + fast service. They took me in and offered me a loaner the same day. Extremely impressed. Best service ever received. I need three more words.
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100
February 5th, 2021
Its always a pleasure visiting this location for whatever purpose your vehicle requires. Friendly environment and great great service and communication. I love it here
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89
February 5th, 2021
In almost every aspect of dealership I had given excellent ratings in the past45 years. It still is the best. Service department has improved immensely in the past year. Best.
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20
February 4th, 2021
During my most recent visit, I experienced very poor customer service from Mr. Chris Iseman, the Service Advisor whom I dealt with. He was charging me for items that were under warranty. His supervisor had to intervene to calm the situation down.
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100
February 4th, 2021
Have been a customer with Giovanni for over ten years. Appreciated the efficiency and solicitude with which my questions and needs were always received and solved. He was always accessible even when unknown to me he was at home quarantined with Covid. That certainly constituted above and beyond....
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100
February 4th, 2021
We had a pleasant experience in buying our first car at Benzel Busch. John C Meyer - Our sales associate helped us in every possible way he can with timely updates and delivery of the specific car we were interested in. Other staff was also very supportive and professional. It was pleasure to deal...
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100
February 4th, 2021
I have always had a very pleasant experience with this dealership. Everyone is professional and friendly and makes me feel valued. Christopher Iseman kept me informed all along the way. He was a pleasure to deal with.
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100
February 4th, 2021
Best experience and service. Nothing like it. Giovanni and Chris are easy and accommodating to your needs. They do not come across as salesman. Highly recommend!
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96
February 3rd, 2021
Chris Iseman is always courteous, professional and provides status updates in a timely and easy to understand manner. I have been a Benzel Busch Customer for 20+ years and it is because of hnd Sossio Sole that I remain a loyal customer!
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86
February 3rd, 2021
Doug Ryan my sales associate was excellent very kind and caring and very knowledgeable definitely an asset to your company he was willing to go the extra mile
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100
February 3rd, 2021
Nobody is better than Eli as a salesman. He is thorough, thoughtful, professional and pays attention to even the smallest detail. The service doesn't end following the purchase. Rather he is diligent following up and providing all the customer's needs.
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96
February 2nd, 2021
Purchased our 3rd car through Jay Lee, all Mercedes. Jay provides excellent customer service and the entire Benzel Busch team is very professional. Jay and team provided a straightforward experience. We purchased and drove away with a new car the same day!
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100
February 2nd, 2021
Great emphasis on customer satisfaction. My salesperson Talia was a pleasure to work with and and made the entire process effortless for me. Sal Architto, sales manager, is the epitome of professionalism and worked to make sure I was completely satisfied. I would highly recommend this dealership.
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100
January 30th, 2021
Excellent service and very professional Friendly and caring. also very honest I will continue getting my car serviced at the Englewood location. (I had a horrible experience at the Paramus Dealership)I Englewood has The best auto service and service representatives..
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100
January 30th, 2021
Chris Huling is the best! Hes Always willing to help even with walk-ins in very busy service center! He will always be my go to!
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100
January 30th, 2021
Everyone at this dealership is very friendly and professional. My salesperson Talia sold me 2 cars and she is such a pleasure to deal with. I would highly recommend this dealership.
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96
January 29th, 2021
Great dealership, great service. We have worked with this sales team for 15 years. They have never failed to deliver top notch service. Working with them, we already know we are in good hands.
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100
January 28th, 2021
Abe Hindi, Good percentage discount from MSRP and good money compare to the others dealers for the trading, empathy and open to hear and answers your questions........ first Mercedes: 2021 GLS 450
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100
January 28th, 2021
Professional, effective, @ efficient. My service Mgr Frank Armando is beyond first rate. I complain about the digital system in my 2020 GLS. It is nearly awful at best terrible.
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100
January 27th, 2021
A good quality service without any unnecessary delay. It is the third time for me to lease an SUV from Mercedes. Every time, I am fully satisfied.
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100
January 27th, 2021
Stellar service! Seamless process! COVID precautions definitely met! Scott Bateman in Service and Sal in Sales took very good care of me! Thanks so much!
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100
January 27th, 2021
Excellent service I showed up without an appointment. Service Dept still accept to check my car and fix my flat tire for me. Overall very pleased with the service department
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100
January 27th, 2021
Mike Vinci was absolutely awesome ! He was completely trustworthy and came through on his every word. Any time i had a question he was reachable by phone or text. He made leasing my new truck easy and hassle free.
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100
January 26th, 2021
The service at Benzel Bush is very good. John Myers in sales is always willing to help out in any way with his customers and we appreciate that!
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100
January 26th, 2021
I came in for Express service and was treated professionally and received timely service. Very polite staff. Comfortable waiting area. Everything was properly explained to me. Very satisfied customer!!
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100
January 26th, 2021
Marko jovanovic and Douglas Ryan are the best ever I love everyone works the they are the best everyone is nice I love it and Ill always going there
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100
January 26th, 2021
Very professional, great work. My car was brought in for routine maintenance work. I was given a loaner since the work took long. I picked up my car the next day, no hassles.
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80
January 26th, 2021
Everything was fine except the price. It seems the final price is always more (not by that much) than the quoted price. David is very professional and pleasant. It is too complicated to submit a review--simplify it.
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100
January 26th, 2021
Every time I go to Benzel-Busch Motor Car, I am always greeted with friendliness and professionalism. The quality of service here is always amazing.
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60
January 26th, 2021
I had a completely horrible experience dealing with the service department. I mostly dealt with Neil Newman and, by way of Neil, Sossio. Their handling of my issue was not only negligent but their overall demeanor was horrid. I placed numerous calls to them which only went answered once. Neil would...
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100
January 24th, 2021
Chris Iseman helped us get our loaner car and kept us informed us every step of the way on the progress and service being done on our vehicle. The work was completed in a timely manner and all work was covered under warranty. Excellent service!
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100
January 23rd, 2021
Chris Iseman is very professional and gets all the work done efficiently. Didnt have to wait to be attended. All was done in a timely manner.
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90
January 23rd, 2021
Great! my visit was in regards to a recall for a service to be fixed. i made an early morning appointment and waited for the service to be completed.
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100
January 21st, 2021
No additional comments I have written reviews over time Having to fill out a word minimum is reficulous and inhibits response Why can t I submit without narrative? Crazy
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96
January 21st, 2021
Everything always runs smoothly here. I dont think you need a twenty five word minimum in this box. It is rather annoying. Thank you.
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100
January 20th, 2021
John was great! Its the easiest car purchase Ive ever made. Its my third Mercedes with Benzel Busch. Thank you so much.
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100
January 20th, 2021
This dealership is sensational. They didnt just sell me a car, their service afterwards is great. I had an electrical with my car and they took care of the car and gave me a brand new car as a loaner!! Five star treatment people! Only problem I had was the two guys at the service entrance, bad...
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100
January 20th, 2021
Benzel Busch staff is very professional and courteous. John Powell is always willing to take that extra step and is very helpful. A very caring service staff
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100
January 20th, 2021
Tremendous knowledge of the vehicle and a White Glove Service from beginning to end.Any questions were answered immediately and I always felt that I made the right choice.
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96
January 20th, 2021
Great dealer experience especially in a pandemic. Gianni made it easy to choose, purchase, do the paperwork and take delivery. All socially distanced and safe.
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100
January 18th, 2021
Always a great experience at Benzel-Busch. Matthew always finds us the perfect vehicle to meet our desires and needs. Sal and Stacy have helped us sail through our purchase experience with ease every time we have come in for a car. We can highly recommend your Dealership.
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100
January 16th, 2021
Routine service completed 12/30 and was excellent as always. Loaner vehicle was arranged and there were no issues whatsoever with the service. Thank you
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100
January 16th, 2021
Smooth and painless - best car purchase experience ever! Michael was awesome - friendly, helpful and straightforward, and Stacy was super organized, helpful, friendly and great! Best dealership ever - highly recommended!
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100
January 15th, 2021
superb professional service convenient and first class customer engagement they got the whole process down from start to finish and no surprises i highly recommend
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100
January 15th, 2021
Great service in times of pandemic. Hope to see you in person for the next one (customer transfer from Caldwell MB dealer and loving it)
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96
January 15th, 2021
Frank was wonderful to work with, he is easy to talk with and he took the time to demonstrate the features of the car and make me feel comfortable with my choice overall.
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100
January 14th, 2021
Great price, great car, great team. Worked with Matt before we arrived. He was very transparent about deals and options. He made sure the car was ready and had the paperwork for out of state registration. Matt paparazzo and the team did an excellent job.
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100
January 14th, 2021
I have been a loyal Benzel Busch customer for many years. They are always very attentive and Lino always has my best interest at heart.
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100
January 14th, 2021
It was a pleasure dealing with Ben Walsh. From test drive, which was great driving the vehicle my self, to sale. Ben made it happen
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100
January 14th, 2021
I always get great service. The estimate given on my wait time was an hour & my car was ready in 65 mins which was great. My advisor Chris I. was friendly and got me in & out in the allotted timeframe.
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100
January 14th, 2021
Was good working with Frank. Financial work was smooth and the car delivery was smooth and professional. We enjoy the new car and hope there would be more selection next time we shop..
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100
January 14th, 2021
The serviced was very nice and the people I get my plate in 4 day the car is very nice l I love nice nice
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100
January 13th, 2021
The customer service at Benzel-Busch is excellent. My salesperson, Joseph Simsek, is knowledgeable and very professional. I would highly recommend Benzel- Busch to family and friends.
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96
January 13th, 2021
Orlando is the best sales person at the dealership. We bought 2 cars from him. He called me once or twice a year during last 6 - 7 years. He is straightforward and easy to work with.
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90
January 13th, 2021
Chris was very professional and courteous. He stayed in contact with me through text messages after I dropped the vehicle offer. Would have liked a better loaner.
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100
January 13th, 2021
I had a smooth experience from Tim he time I pulled into the lot until the time I pulled out. Chris was helpful, service was great and timing was fast! I was so happy!
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89
January 13th, 2021
Always very courteous, friendly, clean, professional. Pleasure to work with this dealership. Thank you Benzel Busch for providing the service all the time. See you next time
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100
January 13th, 2021
My sales person, Kathy Zagula was terrific. My previous sales rep, Nancy Attardo retired. I was a bit apprehensive about a new rep, but Kathy went above and beyond to help get us into our car. This is my 6th car with Benzel Busch, and its all due to my dealings with my sales rep (s).
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100
January 13th, 2021
As always, my salesperson picked up the car for service and provided a new loaner of the same model, and dropped the car back the following day. Always a great experience.
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100
January 12th, 2021
Always there for me and always will with solutions...in best hands!!! Till Torell that takes care of me, is on top of everything, never disappointed!
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100
January 11th, 2021
We have been Benzel-Busch customers for over 10 years - they are so great to work with! The service department is skilled, efficient, and always goes the extra mile to make sure we are taken care of. The text message updates and simple form of communication makes things so much easier.
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100
January 10th, 2021
Everyone at the dealership is friendly and helpful. I left another dealership for this one and it was a great decision. The service staff and the sales staff are always concerned that my issue (if any) is addressed and their follow-up is wonderful.
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100
January 8th, 2021
I have always had a pleasant experience at Benzel-Busch service. Service is fast and professional every time. Cristopher was very efficient and it took less then 2 hours.
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89
January 8th, 2021
This is first time I bought a new GLE350. Buying processing finished less then 2 hours it was fast and very professional. Excellent service thank you Jay lee.
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52
January 7th, 2021
I felt rushed and feel like I was given a refurbished tire instead of a brand new one that I paid close to $400 for.
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80
January 7th, 2021
Service and repair were excellent. My only problem is feeling unsafe with people not wearing masks correctly. I preferred waiting outside in the cold and could see a woman inside talking on phone without mask on for over 20 minutes! I also saw some of your staff lowering their masks to chin or...
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100
January 6th, 2021
Ben was helpful, not pushy and patient. He had great customer skills and helped my son with his first time purchase of a vehicle. Thank you! I look forward working with you again. - Alberto and Jodi
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100
January 6th, 2021
EXCELLENT SERVICE... Professional clean and very client oriented... Louis Gallo is a very OUTSTANDING SALESMAN...always putting the clients requests and needs FIRST:thumbsup: Thank you for ALWAYS MEETING AND EXCEEDING MY NEEDS
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100
January 6th, 2021
Giovanni is a very helpful and trustworthy sales agent. He has helped me lease at least 3 cars in the past 6-7 years. I will continue to use his assistance in the future.
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100
January 6th, 2021
As always my experience with your service department was exclellent. Picked up my car, left loaner, etc. Always kept me up-to-date as to the status. Very professional.
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100
January 6th, 2021
This is my first time leasing a new GLS450. Excellent service all-around per usual. Fast and courteous. service was thorough and they explained everything.
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100
January 6th, 2021
This is my second time leasing a new GLE350 from Benzel-Busch. The experience is simply unparalleled. I had previously leased three ML350 from another place and I was very pleased. However, Sal Architto and Joseph Simsek go beyond a typical dealer-customer relationship. Thank you very much!
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94
January 6th, 2021
My experience with Tyler from collision and Scott from service was very exceptional And professional with the handling of my needs concerning my vehicle thank you very much!
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100
January 6th, 2021
excellent service all around per usual. Fast and courteous. service was thorough and they explained everything. I did not have to wait when i arrived, nor when i picked up the car.
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100
January 5th, 2021
Juan Delgado always is attentive as soon as I arrive and facilitates finding a loaner for me. Great car side manners. You are very fortunate to have him as part of your team!
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100
January 5th, 2021
Most reliable dealership I have ever experienced . I ordered GLS580 and it took almost 2 and half months to deliver the cable to me and during the production time Jim Scott , my sales contact , follow up at every stage until deliver the car to me. Really appreciate his .follow up and enjoyed...
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100
January 5th, 2021
The service was great.The turn around time was excellent. The customer service representatives attended to my needs. It turned out that it was a minor problem.
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100
January 5th, 2021
Excellent customer service! I was perfectly satisfied! They were very knowledgeable and explained everything I needed to know about my vehicle. I will definitely recommend them to everyone.
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100
January 4th, 2021
Eli Kalajian was beyond excellent, professional and timely service with constant updates throughout the process. Car was made available, cleaned and fully ready for pickup. Thank you
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100
January 2nd, 2021
It is my first Benz and I had a good experience from sales to delivery of my car. Jay Lee (sales rep.) did go over everything I expected to know from the car and the purchase when very smooth overall. I have driven my car for a week now and still very happy with my purchase.
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80
January 2nd, 2021
Our sales rep was great but the physical delivery of the car was disappointing. My new AMG was sitting outside in rain. It was also cold & dark so the reveal was not what I imagined. The original tires were put in the cargo area (the dealer was keeping them so they didnt need to be in the car) and...
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100
January 1st, 2021
John Powell is an exceptional service advisor who is courteous, punctual, and professional His team and rest of staff at such as reception are always kind and expeditious. Benzel-Busch will save you time and money, and has all the cars you ever need.
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100
December 31st, 2020
Everything went well. They took my car and delivered it just when they said they would. Car came back immaculate. Everything was done with social distancing. I have been dealing with Socio and Atief for over 20 years. Very professional.
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96
December 31st, 2020
This was an unusual time to buy a car in the middle of a pandemic. BB made the experience a good and safe no contact one. Docusign, fedex and delivery of the new car and pick up of the old car all were used to get the job done. it was much quicker and less stressful than the non pandemic experience...
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92
December 31st, 2020
This is the third car we have bought here and it has been a pleasure; fair, honest and professional. Michael Echart is a very good salesman and I definitely will come back to him for my next E450 cabriolet.
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100
December 31st, 2020
Great effort from the entire team. John Meyer made my purchase and service experience 5 stars !!! Communication from John and Scott in service was excellent I will never go back to MB in Morristown..
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100
December 30th, 2020
CHris Iseman was great to work with.. o o o o o o o o o o o o o o o o o o o o o
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40
December 29th, 2020
Service representative was professional and kind. The assessment of my car was incorrect, unfortunately, and when I tried to contact them to inform them of this, I was ignored. I can not recommend them anymore.
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92
December 28th, 2020
As I arrived everything went smoothly. The agent was pleasant and was prepared for my arrival. During the reservation I requested a loaner. Upon my arrival that all went smoothly and my car was ready. all of which took about 15 - 20 minutes. My car was ready late that afternoon. Pick was quick and...
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40
December 26th, 2020
The Sales Rep and Manager were helpful during my purchase process. Yet, I was disappointed that the MB GLA 250 that I purchased did not have several key features that I expected: No Garage Door Opener and No Navigation System.(And, using my phone is not an option I desire for the Navigation...
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DealerRater
100
December 26th, 2020
Everyone was really nice and there was no pressure. I don't buy many cars but when it's time I will be going back.
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DealerRater
100
December 25th, 2020
Excellent experience. The whole process of buying a new car was made easy. Very professional from all the people I dealt with. Lino Cascardi made the entire experience stress free.
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DealerRater
92
December 25th, 2020
Tim Torrel is always there to help and assist, it was pleasure working with him at Mercedes. Benzel-Busch , loaner car was available in timely matter.
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DealerRater
24
December 24th, 2020
Worst ever !! I Will never go back to Benzul Bush service again.. I am totally disappointed. All they were looking forward is to make money ..
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DealerRater
100
December 24th, 2020
Overall service is great. Very polite and knowledgeable customer handling and work done is very professional. The loaner program is great more so with almost new models. My car had been washed when I got it back. Very clean.
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DealerRater
100
December 24th, 2020
Absolutely the best customer service! Marko is fantastic!! Best wishes for a happy and healthy new year! Thank you so much for always taking such great care of me and my vehicle.
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DealerRater
85
December 24th, 2020
The gentleman that attended me was very professional. The male sitting in the front desk has a bad attitude and has spoken to a few people ahead of me rudely. He definitely took away my good experience. Please talk to him about how to handle clients.
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DealerRater
89
December 24th, 2020
Despite some issues with booking a service appointment online, once corrected the experience was professional as always from check-in to check-out. Chris Iseman is a gentleman and a professional and I enjoy working with him. If there is one thing to criticize, it's the pick-up process. The...
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DealerRater
100
December 23rd, 2020
Benzel-Busch always has great service. Their communication is fantastic and they always try to meet or beat your expectations. I would certainly recommend them.
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DealerRater
92
December 23rd, 2020
Great EXPRESS SERVICE! Jay sales person's professional advisor and very knowledgeable about 2021 SUV. Fast and excellent service for pick up my new car.
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DealerRater
100
December 23rd, 2020
Great service, great sales team!! They know how to treat a service to the customer. Excellent teamwork!! Just bought my car and they worked with me to get me to the price I wanted to be at, they went down a lot and the price was already extremely low. Giovanni the sales team and his manager were...
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DealerRater
100
December 23rd, 2020
Excellent service. My service representative, David Tangen, was on top of the job, kept me informed of progress and made sure all issues were addressed. Got back the car clean and running great.
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DealerRater
96
December 22nd, 2020
Great service experience, staff advisors are great, this is one of the main reasons I own Mercedes. Benzel-Busch is great both Service and sales.
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DealerRater
100
December 22nd, 2020
I drove my car into the EXPRESS SERVICE lane to have air put into my tires. Within 20 minutes, the problem was resolved. Fast, and excellent service. Thanks.
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DealerRater
96
December 22nd, 2020
Appointment was very easy to set up. The advisor was professional and very knowledgeable about my car and history. The service was completed on schedule and the car was returned to me in sparkling condition. I dont think it gets any better.
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DealerRater
100
December 22nd, 2020
Fast and excellent. Good facility. Satisfied with Mr. Scott Bateman who were very friendly. Will recommend all my friends to visit there. I highly score the service this time.
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DealerRater
100
December 22nd, 2020
This is the third time I am writing this review. For one reason or another, something always goes wrong. So your survey stinks. Benzel Busch, on the other hand, was flawless.
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DealerRater
92
December 20th, 2020
I asked to have the A1 service message turned off on the dash board. Because I did not hit the 10K mileage yet. I am a snow bird and will have it performed in the spring. I was told that could not be done. I asked to have the carpet glued or adjusted on the drivers floor. That was not done. It...
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DealerRater
100
December 18th, 2020
Excellent service start to finish. Made buying a car easy. On time when they said it was, price was good and made paperwork easy. Delivery was great
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DealerRater
100
December 17th, 2020
I have been a Mercedes Benz owner since 1983 from various dealerships in the NJ, NY area. My purchasing experience with Benzel Busch has been the best experience through-out those years.
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DealerRater
80
December 17th, 2020
The whole sales process was too long. We spent over 4 hours buying a car we knew within 15 minutes we were going to buy.
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DealerRater
100
December 17th, 2020
5 Star experience, great customer service. Kathy Zagula was able to assist me with my purchase and provided me with outstanding professionalism. I would recommend this dealership to anyone looking for an amazing car and an even better customer service experience.
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DealerRater
100
December 17th, 2020
Doug Ryan and the Support team made my long distant buy possible. Tough negotiations but good deal none the less. My many thanks to All
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DealerRater
100
December 17th, 2020
The staff was extremely professional and did their job perfectly. My service advisor, Scott Bateman, was terrific. He advised me on what needed to be done and supplied a loner to me, so they could repair the faulty battery. Arthur, at the front reception desk was also very helpful. I really...
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DealerRater
100
December 17th, 2020
It is always satisfying to know that whenever my car needs service, the job is well done and accurate. The staff is friendly, courteous and reliable.
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DealerRater
100
December 17th, 2020
As usual, Benzels Service Dept delivered first class service..Marco did an excellent job keeping me up to date on the timing of service completion.
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DealerRater
100
December 17th, 2020
I can always be assured to receive great service and that is what happened during this appointment. From the moment of dropping off my car to meeting with my service provider, Chris Iseman the process was smooth, safe and efficient.
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DealerRater
90
December 17th, 2020
Initially the gentleman that answered the phone told me I'd have to wait a week for the service and for a loner. I would not drive my car with the noise it was making even though it's only 1 year old and very low mileage. I told him this would be my last Mercedes if I had to be a week without a car....
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DealerRater
96
December 16th, 2020
Jay Lee is awesome! Exceptional in every way. Would buy another car if I could! Looking for excuses to come back I loved it so much.
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DealerRater
100
December 16th, 2020
Had a great experience at this dealership. Sales process was easy and fast. Service was excellent. My salesman Steven David was fantastic. Overall impressed with his this dealership is run from the Covid temp checks to the spacing to the cleanliness. Great place overall
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DealerRater
100
December 16th, 2020
Great experience, highly recommend this dealership, no hassle car buying. Very professional, friendly, helpful, and put my interest ahead of theirs. If your in the market for a Benz, visit them.
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DealerRater
96
December 16th, 2020
Prompt and efficient as always! Also, felt very comfortable with the measures taken for safety during the current pandemic. However, I do miss the coffee, water and other amenities but they will return one day!
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DealerRater
100
December 16th, 2020
I love the convenience of someone coming to get my car, giving me a loaner and the returning my car. The only thing is that for spending as much as I did and them saying that my car was being washed and it ended up not being washed (I know that sounds trivial) but I would expect the above and beyond...
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DealerRater
40
December 16th, 2020
What a horrible experience/ worst I've ever had in my four leases with Mercedez Benz; 30 years of business from my parents. White plains, NYC and New Rochelle were so much better in all aspects. I purchased a car this time and saved a couple thousand here at this dealership, but felt the difference...
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Yelp
92
December 15th, 2020
Last week was my 6th vehicle purchase from Benzel-Busch. The sales and management staff have always treated me with respect. I live in Manhattan but CHOOSE to buy my cars from Benzel-Busch instead of Mercedes Manhattan.
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DealerRater
100
December 15th, 2020
Benzel Busch and their service department is as good as humanly possible. Picked up a puncture in my wifes tire. Drove in. No appointment and I was taken care of within 45 minutes.
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DealerRater
96
December 15th, 2020
.Very easy buying experience. friendly staff. Great car. Sal in the management department was exceptional and because of him I will buy my next car at Benzel.
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DealerRater
100
December 14th, 2020
Excellent service!! Service advisor was very accommodating and communicated throughout the process. Knowledge and helpful every step of the way. All COVID procedures are clearly being followed too!
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DealerRater
92
December 14th, 2020
Always a pleasure and welcoming feeling walking in the dealership unlike many others Ive been to. Friendly and courteous staff that seem to care for your needs. Will continue to shop there because of this.
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DealerRater
100
December 14th, 2020
Great experience, crisp staff Tim Torell was very professional my loaner was very new and fresh, and no dog or cat hairs! thank you There was a glitch in the Autpoint on-line billing system, listed approx. $400- of charges that were included free as part of my maintenance package, and a recall...
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DealerRater
100
December 14th, 2020
My Sales man Micheal was awesome Took me serious from first call to Delivery and very accommodating And a good feeling when buying a 200k car
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DealerRater
100
December 11th, 2020
Great service and timely! Friendly customer service employees! The pandemic had me concerned about safety but all was clean and safe at BB Mercedes. Thank you!
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DealerRater
100
December 11th, 2020
Chris Iseman took very good care of me and delivered my car back to my home as it had been towed in. I had two cracked rims. Chris helped with slightly discounting the service. Thank You!
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DealerRater
100
December 10th, 2020
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DealerRater
100
December 10th, 2020
Awesome experience ! New car delivery in 45 minutes !!!! Super efficient and a easy experience !! I highly recommend Benzel Busch Motor Car Inc for anyone in the market for a new or used MB
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DealerRater
100
December 9th, 2020
I was in the market for a new car and made an appointment with Benzel. My wife and I were greeted by a very friendly and professional staff. Mark was our salesman and he made the process easy from start to finish. He was honest, informative and helpful. We didn't feel any pressure which made our...
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DealerRater
96
December 9th, 2020
Its what keeps me coming back! They are friendly, courteous, and very accommodating. Ive been going to Benzel-Busch for years and will continue!
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DealerRater
36
December 8th, 2020
I'm very disappointed in the purchase of my car. The car I purchased was shipped out of state and showed up with a issue and have not received any help from my sales person. I would like someone from management to contact me to discuss this issue.
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DealerRater
100
December 8th, 2020
Very welcoming, Scott was excellent and very helpful. All my questions were answered and my car was done on time and returned in a timely fashion. Great customer service.
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DealerRater
85
December 8th, 2020
I have grown accustom to excellent service at Benzel Busch. My car was returned in immaculate condition. I would recommend this dealership to everyone. Thanks
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DealerRater
100
December 8th, 2020
.No better anywhere. That is all I can say. How can you beat the team of Joe Herman, General Sales Manager, Giovanni Barbaro, Premo Salesperson and Frank Armando, Service Consultant. Just leased my 7th car from BB. The process continues to be enjoyable and exciting. The attention to detail...
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DealerRater
100
December 8th, 2020
excellent from top to bottom as usual immediately understood answered all my queries and took care of things expeditiously kept me updated and called to tell me when teady
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DealerRater
100
December 8th, 2020
Great service and very understanding of my particular needs in looking for a new vehicle for my wife Dealer feels like a true luxury dealer which it should for MB
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DealerRater
100
December 7th, 2020
I am always taken exemplary care of by both Chris E and Sossio. My car needed a No. 1 service. I was given a loaner which made things easier. I also use James from sales who is excellent. All my cars come from Benzel Busch
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DealerRater
94
December 5th, 2020
The buying experience rates among the best I ever had. Very low pressure. Wasnt sure what to expect buying a car during COVID but we were able to look over and test drive the car like before. Love the car and would recommend both Scott Raymond and Benzel Busch.
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DealerRater
96
December 4th, 2020
As always great service. I went in as for the multi point inspection without an appointment. I very pleased with the outstanding service and Harold. Thank you
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DealerRater
100
December 4th, 2020
Great service from Louis Gallo. Thank you for your fast and friendly services. The transaction was very smooth and fast. Thank you Benzel -Bush motors
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DealerRater
100
December 3rd, 2020
FRANK IS VERY ATTENTIVE AND ALWAYS KEEPS YOU UPDATED , HE CARES ABOUT CUSTOMER SERVICE AND DEADLINES. HE WILL TRY TO GET YOU IN AND OUT AS QUICKLY AS POSSIBLE
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DealerRater
100
December 3rd, 2020
This valet service is a very nice touch. Thank you for offering that. Everyone was pleasant to deal with also. I havent had a chance to drive the car but I assume the quality of work was top notch as well.
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DealerRater
100
December 3rd, 2020
Orlando D. was fantastic throughout the entire process. Personable, knowledgeable and efficient, he was able to found our car quickly and at the price we wanted.
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DealerRater
100
December 2nd, 2020
My experience was outstanding in all respects. I was treated with courtesy and ultimate professionalism, and the problems with my car were remedied as quickly as possible. Scott is kind and caring and has an unbelievable wealth of knowledge. I cannot imagine purchasing a car or having mine...
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DealerRater
100
December 2nd, 2020
Excellent service, very minimal wait time. Constant updates on your vehicle. Friendly advice on servicing your vehicle. Excellent inspections and getting notified afterward on their findings and recommendations.
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DealerRater
96
December 2nd, 2020
Always a wonderful experience at Benzel Busch. Professional, Caring and Helpful staff !! John Meyer in Sales, is exceptional !! I recommend them to all friends, always.
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DealerRater
92
December 2nd, 2020
Very friendly and professional ! Yusuf was able to help me pick out the perfect car for me. Both Yusuf and Peter were a big help
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DealerRater
90
December 2nd, 2020
My relationship with Chris Iseman is excellent. He always gives me the best service. However, the intake process was terrible. I had two people staring at me while I stood at the car for several minutes. Delgado finally came over to help me. He was busy with another customer. He is always...
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DealerRater
96
December 1st, 2020
Giovanni was genuine, knowledgeable, and understood exactly what we were looking for. He always answered his phone outside of work hours and on the weekend. This was the best car purchase experience we've had !
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DealerRater
100
December 1st, 2020
James Scott was very helpful and helped us a great deal in selecting and purchasing the car. We had a very positive experience and highly recommend James.
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DealerRater
100
December 1st, 2020
Excellent service and professional Customer service. Everything is done with no concerns. waiting,times just as scheduled ,good, fast,clean, Thank you all Thank you Benzel bush
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DealerRater
80
November 30th, 2020
Love their service. Always timely with work. Constant communication with service dept. My favorite is the door to door service. They schedule pick up and drop off loaner. Easy and convenient.
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DealerRater
100
November 30th, 2020
The service staff was courteous professional and quick. I didn't have to worry about a thing. They took care of the insurance and repair work.
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DealerRater
96
November 30th, 2020
Benzel-Busch always is professional and a pleasure to deal with. Whether I am looking to lease a new vehicle or taking my car in for a service, Giovanni and the rest of the staff are friendly and helpful. I choose the concierge service and they arrive on time and at my convenience. My car was...
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DealerRater
100
November 29th, 2020
I come back year after year, car after car b/c of the amazing service. It's the best all around experience of any dealership.
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DealerRater
89
November 29th, 2020
The team that took my car were very courteous. The man at the reception area seemed bothered by my presence. It took almost 2 hours for an oil change.
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DealerRater
20
November 28th, 2020
UPDATE ON THESE CRIMINALS!!Against my better judgement I needed to bring my car here for a minor repair(tire went flat while in the area). They fixed the tire(warranty) and then the service rep told me they checked my car over as a complimentary service and found a 'few' suggested repair items. When...
Replied: Fascinating. I've never before had the experience of trying to buy a car for $100k and being yelled at and demeaned by the salesperson , saying that I was wasting his time. They try to position themselves as a small family business- then they turn into typical car salespeople. Benzel Busch experience is HORRIBLE- it has turned me off Mercedes, probably forever.
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Yelp
89
November 28th, 2020
I was at the dealer to get recall airbag service. I feel safe now and thank you for the excellent service. I am moving back to California so won't be able to come back here. Thank you.
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DealerRater
96
November 28th, 2020
Very Pleased with the service I received. Giovanni is an excellent salesperson and a pleasure to work with. Answered emails quickly and efficiently. The entire staff is helpful the minute you walk in.
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DealerRater
80
November 28th, 2020
My experience was great. There were no issues. The service was good snd the flow was great. No complaints. I would definitely visit this location again.
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DealerRater
89
November 28th, 2020
The service manager and the service advisor are the reasons I continue to use the dealership. They are a pleasure to work with. The cost at this dealership are a bit high. The need to offer discounts to their regular customers.
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DealerRater
20
November 27th, 2020
They didnt fix the problem and they are not even trying to fix the problem on $100k car, THANK YOU MARKO, it was my first and last experience with this disgusting service.
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DealerRater
100
November 27th, 2020
Very professional and customer focused. Sales, finance and management all made the purchasing experience smooth and efficient. Jim from Sales was great. Will definitely recommend to friends and family.
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DealerRater
100
November 27th, 2020
Friendly, accommodating, and convenient top of the line service! Sales Rep. Matthew Paparazzo not only made sure the car was clean with a full tank of gas and ready for pickup but, he also took his time to help me sync my phone to the bluetooth and helped me with the navigation system. Plus, I don't...
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DealerRater
100
November 26th, 2020
WORKING WITH MR CHRIS ISEMAN ISALWAYS EASY. I CAME IN FOR AN INSURANCE TIRE CHANGE DUE TO A FLAT. WE DID EXPRESS SERVICE. ALL WENTWELL EXCEPT IT TOOK LONGER THAN EXPECTED AS CHRIS NEEDED TO GET INSURANCE OK TO MOVE FORWARD.
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DealerRater
92
November 26th, 2020
Communication wasnt great. Should have gotten an update when car wasnt going to be ready for service a after day 1, nothing was provided. Also picking up car was terrible experience. I called ahead to have my car ready in advance which clearly didnt take place and ended up waiting almost 40 mins for...
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DealerRater
100
November 26th, 2020
We are loyal to this dealership. Excellent service and bought and leased 5 cars in the family and referred to all my family and friends for future purchases
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DealerRater
100
November 26th, 2020
Excellent service on my 2016 GLC300 4-Matic! Excellent Service Adviser, too - Mr. Scott Bateman who explained everything well and provided us with a loaner.
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DealerRater
100
November 25th, 2020
For more than 20 years, the service has been consistently excellent. In recent years, the service experience has improved with cell phone communications that update the status of your vehicle.
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DealerRater
96
November 23rd, 2020
This was my first time buying a car out of state and without going on a test drive or seeing the vehicle before purchasing. The experience was exceptional and seamless thanks to the consummate professional Steven David and his management team. He assisted me from the beginning to end and BEYOND....
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DealerRater
80
November 23rd, 2020
For this service appointment I chose to have valet pickup and delivery. My time was at 10:00 a.m. on Friday, Nov. 20. By 11:15 no one showed up and I had to call to confirm that someone was coming. Finally, by about 11:30 - 11:45 the valet came. I thought drop-off at my home was for the same day...
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DealerRater
60
November 21st, 2020
This was my 1st trip to the service center because I have the car less than a year. 2 of the problems with the car that I complained about were not repaired - they came back as no trouble found, but the problems are still there. I'll complain about them again when I bring the car in for my 1 year...
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DealerRater
60
November 21st, 2020
This was my 1st trip to the service center because I have the car less than a year. 2 of the problems with the car that I complained about were not repaired - they came back as no trouble found, but the problems are definitely still there. I'll complain about them again when I bring the car in for...
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DealerRater
20
November 20th, 2020
It should be noted that the previous review from Shantanu M is for the exact same shady business practice that I experienced from Benzel Busch! They are MISREPRESENTATION EXPERTS!!!!!!!!!!BEWARE!!!!! Bad people here. I have purchased a dozen Mercedes Benz in my life and have never been treated more...
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Yelp
100
November 20th, 2020
Orlando is great, and found us a very nice car that was exactly what we were looking for. This is our ~10th MB from them, so always appreciate the staff.
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DealerRater
100
November 20th, 2020
I have been buying cars from Benzel Busch for 20 years and never had a bad experience. Thank you to Orlando Draguet who has been most helpful through the years.
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DealerRater
100
November 19th, 2020
John is wonderfulthank you! He mad sure that I got exactly the car with every detail that I was looking for makes a tremendous impact. Stacey and Kathy worked hard to make sure that everything went smoothly with the purchase. I love my car!
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DealerRater
100
November 19th, 2020
I have worked with Scott Raymond for many years and he always comes from his highest integrity and knowledge. I love benzel Busch and recommend them every chance I get. Thank you! I love my car!
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DealerRater
100
November 18th, 2020
Service Advisor Harold Reyes is pleasant and friendly, he messaged me about the progress of the service and I was able to pick up the car without problem.
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DealerRater
100
November 18th, 2020
Great job. Rich was great to work with and provided us with great service. We appreciate all that he did to make it happen. thanks.
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DealerRater
100
November 17th, 2020
Great service at Mercedes Englewood Christopher was very helpful and Was sensitive to the fact that I was waiting for my car and it did not even seem that long before I was ready to go
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DealerRater
92
November 17th, 2020
Scott is a true professional. I have worked with him before and he is most helpful and knowledgeable about every aspect of the service being done on my car. He explains the current work, possible problems going forward and the options for dealing with those problems. It is also extremely helpful...
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DealerRater
92
November 17th, 2020
Scott is a true professional. I have worked with him before and he is most helpful and knowledgeable about every aspect of the service being done on my car. He explains the current work, possible problems going forward and the options for dealing with those problems. It is also extremely helpful...
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DealerRater
100
November 17th, 2020
I love Englewood, NJ Mercedes. The salespeople are always very knowledgeable and helpful and make you feel comfortable. Lamont Saunders was my salesman and he was great, explained everything and followed up.
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DealerRater
100
November 17th, 2020
Friendly, fast, knowledgeable and quality service is one of the reasons why we purchase our vehicles from Benzel Busch. Have never been disappointed in the maintenance / service team.
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DealerRater
96
November 17th, 2020
Excellent customer care in respectful and friendly environment. I am happy to buy a car from good people and certain that same attitude in future too.
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DealerRater
100
November 16th, 2020
Marko, and his service team assisted me with my cracked rim. I was incredibly pleased the the level of service they provide me with and the positive experience they gave me. Definitely look forward to working with your team again in the future!
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DealerRater
100
November 16th, 2020
BB Motors is the best!!. I did not have an appointment, but my tire blew out the night before, and I brought it in at 7:00 and it was ready 2.5 hours later with a new tire and a new rim. Could not have asked for more. Thank you!
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DealerRater
96
November 15th, 2020
---was helped greatly by Atef (last name unknown) who stopped and helped me while I was disabled on the side of the Turnpike...Atef deserves a commendation, if not a raise....Service department also very helpful
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DealerRater
100
November 14th, 2020
Very professional and honest. Mr Herman was a pleasure `to deal with. Kathy was very helpfull, patient and accommodating. We will definitely be making our purchase from this dealership ,, Mr J. Herman and Kathy,,.only. We live in Marlboro NJ and the 50 mile drive is worth it..Thank you, Very...
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DealerRater
100
November 14th, 2020
Thought I would take a moment to call out the great experience I had in buying my CPO Mercedes AMG from the Benzel Busch team. While I have done a number high value car transactions over the years, I have never done a completely out of state transaction. Steven David and the Benzel Busch team were...
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DealerRater
100
November 14th, 2020
Dave Tangen is thorough, efficient, smart and quick on getting tasks done; most importantly prompt with communicating to the customer (always get a response back when I text within 15 minutes and always available if I call in). Excellent SA and highly recommend him as well as Benzel-Busch Mercedes...
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DealerRater
100
November 13th, 2020
Dave Tangen is an excellent service manager. I've worked with him for 20 years! He is very knowledgeable, efficient and helpful. I wouldn't go to anyone else.
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DealerRater
100
November 12th, 2020
Drove and then out in 15 minutes with problem solved!! I always receive such great service at Benzel Busch which makes my life a little easier!
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DealerRater
20
November 11th, 2020
Horrible service don't take your car here. Find somewhere else. Very irresponsible and I got the run around for nothing.
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Yelp
100
November 11th, 2020
I rarely write reviews and for the very few times I have done so in my life time, it was always to point out a bad service. HOWEVER. I had exceptional experience purchasing my E400 Coupe with Steven David from Benzel Busch. Since getting my first license back when I was 16, I bought and sold 10...
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Cars.com
96
November 11th, 2020
My service experience was great. The service was fast and efficient. The attention to my needs were impeccable. The service representative Scott was pleasant. The service center was nice and clean and made me feel safe.
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DealerRater
100
November 10th, 2020
My service experience was great. the service was fast and efficient. The service representative were pleasant. The service center was nice and clean. They also fellow social distancing ruless.
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DealerRater
100
November 10th, 2020
The service at Benzel Busch is consistently superior. The attention to our needs is impeccable. We receive old fashion first name basis personal care in a state of the art major automotive business. Thus we receive all the personal touches as a buyer along with the value of of dealing with a...
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DealerRater
100
November 10th, 2020
Chris Iseman always takes great care of us no matter what the reason. He gets us in & out as quickly as possible. Always great & dependable service.
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DealerRater
100
November 10th, 2020
As always Chris in the service department is helpful and conscientious. Both the guy that brought the loaner and the one that picked it up were professional and friendly. Im so very happy I made the switch to you guys from Nanuet!
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DealerRater
100
November 9th, 2020
Like always great. Sossio and his team continue to deliver outstanding customer service. From the time you drop your car and then after you pick the car up. Also long as Sossio is there we will continue as a customer.
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DealerRater
89
November 9th, 2020
My experience at the dealership was always good especially with my advisor Chris iceman I feel like he always have my best interest when it comes to my car thank you
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DealerRater
96
November 8th, 2020
Very thorough and clear when presented all the things they going to do with the car. Including those upgrading or recall things. They gives us costing and options.
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DealerRater
96
November 8th, 2020
The salesman, Ben Walsh was excellent. Very informative and very accessible. Ben was very personable, who is he to speak with and who is not pushy . Excellent job Ben
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DealerRater
20
November 7th, 2020
Good salesmanship Gr8 follow up Not best price after market Not Gr8 @ resolving issue with old car extended warranty Poor conceirge Nice dealership still want stain free Interior not done Time & covid restraint Door edges not wrapped poor decision
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DealerRater
100
November 6th, 2020
The best car dealer. Very respectful, very professional. Very quick - i appreciated their attention to detail and following up with me. They kept in touch with me while i was waiting.
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DealerRater
100
November 6th, 2020
Excellent. From the moment i dropped off the car. There was total respect for my time and professionalism. They knew me from past experience and took care of me
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DealerRater
80
November 6th, 2020
It is easy to access the service staffs to make appointment, and get helps from manager to take care my car call back for airbag replacement.
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DealerRater
100
November 5th, 2020
Everyone down the line from Joe Herman to Orlando always make this process painless. Third car and counting from Benzel. No place better. Solid crew all around.
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DealerRater
89
November 5th, 2020
I had 2 blown tires from the GW bridge. Dave Tangin got me right in and fixed the problem. (Expensive but timely). Got done in about 90 minutes.
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DealerRater
89
November 5th, 2020
Working with Giovanni was both easy and pleasant. He kept in touch even during the long months of waiting for my custom build. Everything went smoothly and pleasantly - until the day I was set to pick up the car. On pick up day Giovanni was there to help me collect my new car and was as pleasant as...
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DealerRater
100
November 4th, 2020
Wonderful service! I love Benzel-Busch. Excellent service by Joseph. I was able to get the car I wanted even though production was slowed due to COVID. I will definitely be back when my lease is up. My whole family either is currently or has gotten cats from this dealership and we love it!
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DealerRater
100
November 4th, 2020
The service was Quick and seamless. I was able to book an appointment very easily. Christopher Almanzar kept me informed of all services. Thank you!
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DealerRater
100
November 3rd, 2020
Micheal Ehrlich was amazing! He and the team at Mercedes made me feel like a queen. Micheal resolved an issue with my vehicle registration and kept me informed of the process. He got the job done and I will never forget his kindness. Micheal, you're the best!
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DealerRater
100
November 2nd, 2020
Professional. The guys at the repair center and who delivered the car after service are awesome!!! They were punctual and professional. Thank you so much!
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DealerRater
80
November 2nd, 2020
Scott was amazing in getting me the deal that I wanted for the car that I wanted. But my car was missing the owners manual.
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DealerRater
96
November 2nd, 2020
We are working with Orlando Dranguet for the last 21 years. His professionalism and customer focused attitude are superb. He is simply The Best! Thank you, Orlando, for your excellent service all these years.
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DealerRater
100
November 2nd, 2020
Michael Ehrlich and the entire team were exceleent and made the process very easy for me. Couldn't be happier! I would highly recommend them!
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DealerRater
100
October 31st, 2020
Joseph Simsek is wonderful! Professional, patient, responsive. He answered all of my questions related to purchasing a new vehicle and provided options. I highly recommend Joseph!
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DealerRater
96
October 31st, 2020
The staff was very helpful, professional and I was pleased with how my car was taken care of. All my concerns were addressed to my satisfaction. Thank you
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DealerRater
100
October 30th, 2020
Friendly service! Attention to detail! Ive always appreciated the quality and excellence of the entire Mercedes staff. The Benzel-Busch remains reputable and consistent.
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DealerRater
100
October 30th, 2020
Kathy is a superstar. She made the whole process extremely easy. Very professional. I would highly recommend Kathy it you are considering a Mercedes Benz. Overall dealership experience was positive.
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DealerRater
100
October 30th, 2020
Excellent service and very honest in dealing with a new customer. Compared several vehicles across local dealers and Benzel bush offered me the best value and ease for buying GLC300. We are very happy and will be using Benzel Bush for our future purchases.
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DealerRater
100
October 30th, 2020
Throughout my lease, I have had the best experience whenever anything came up that needed to be taken care of, or for routine service. John Powell and the entire service department is top notch.
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DealerRater
96
October 30th, 2020
My first time at Benzel-Busch. Excellent customer service, the salesperson was awesome. The showroom is impeccable and the staff is friendly. Would highly recommend.
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DealerRater
92
October 29th, 2020
Pat Capasso was my previous salesman Giovanni did a great job representing your company giving me a in the same fashion that was always giving By Pat Capasso it was a pleasure having Giovanni help me
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DealerRater
92
October 29th, 2020
Great job happy with the work. Took good care of my car. Thank you again. Will be back again. Also appreciate your followup. Dont care for you asking for 25 word response.
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DealerRater
100
October 29th, 2020
The service was completed in a timely manner. The service rep was cordial and pleasant. The hospitality from the point of arrival through completion was great
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DealerRater
100
October 29th, 2020
I was pleased with the customer service and all the help I received when buying my dream car. Thank you so much to the team, especially Mike Vinci.
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DealerRater
92
October 29th, 2020
Great services! Friendly staff and ready to help with any questions that we had before we made our decision to purchase our vehicle. I am looking forward to our next meeting
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DealerRater
100
October 29th, 2020
Scott Bateman went above and beyond to straighten out issues with my tire & wheel insurance. It was a frustrating situation caused by mistake of the dealership that I leased my GLE350 from. I purchased complete tire & wheel coverage, but it was not being honored and I was told that only part of the...
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DealerRater
92
October 29th, 2020
Pat Capasso was my previous salesman Giovanni did a great job representing your company giving me a in the same fashion that was always giving By Pat Capasso it was a pleasure having Giovanni help me
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DealerRater
100
October 28th, 2020
Great service. Very professional, very friendly. The transportation people picked up my car from my house. David called me to update the status of my car. The following day the transportation people drove the car back to my house. Excellent service!!!
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DealerRater
100
October 28th, 2020
Sales person lamont very kind and knowledgable always follow up with a phone call or email.delivered my vehicule on time as he promessed.took time to explain all the features in the vehicule.
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DealerRater
100
October 28th, 2020
Fantastically helpful and efficient. Joseph Simsek was always available and made very useful suggestions. I was able to do the entire transaction without going to the dealership and the car was delivered directly to my door.
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DealerRater
100
October 27th, 2020
Cant say enough about this dealership. Whether its the sales department or service department, they have never disappointed. Although everyone is very nice, my go to sales man Lino & my go to service rep Chris I are the best!
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DealerRater
100
October 27th, 2020
The best of the best. The Service Manager, Craig Fusco was extremely helpful - always goes above and beyond to satisfy our service needs. None better!
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DealerRater
92
October 27th, 2020
Excellent customer service. Especially Scott Bateman, Service Advisor who responds promptly, answers all our questions. friendly, helpful and knowledgeable. Pleasure to deal with him. Thank the.
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DealerRater
100
October 26th, 2020
no complaints, I did the express service wait was as expected. They did a nice job on my carwash. They also found that I had an outstanding recall repair. I was able to make a valet appointment for next week.
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DealerRater
100
October 26th, 2020
THE WAY I WAS RECEIVED AND TREATED BY YOUR SERVICE MANAGER DAVIDTANGEN WAS A GRAT EXPIRIANCE. I WILL CONTINUE TO BRING MY SERVICE AND LEASING TO BEMZEL BUSH
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DealerRater
92
October 24th, 2020
quick...professional. well done. was ready when I arrived. provided appropriate loaner. car was washed and clean when returned. work completed ahead of time and i was notified of such.
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DealerRater
100
October 24th, 2020
Amazing salesperson in Chris Taccetta. Great ownership with Agrestas. Nice dealership building and layout. Good finance manager. Will recommend this dealership to friend and family
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DealerRater
100
October 24th, 2020
Appointment was on time, didn't have to wait, and place was clean, and sanitized well. Even they wiped when they gave me back the credit card.
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DealerRater
100
October 24th, 2020
Responded promptly to my request and addressed my need. Showed professionalism. Service was provided in a timely manner Liked suggestions and options offered to me
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DealerRater
100
October 23rd, 2020
The best people and always a white glove approach! Extremely talented group of professionals. From the moment you pull up you are treated with respect and kindness. Not just once, every single visit.
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DealerRater
76
October 22nd, 2020
The service is great, the prices are huge. I overpaid for the front camera about twice .The camera costed me more than $1000 + labor ~ $2000 This is how much I would pay for the camera online:...
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DealerRater
100
October 22nd, 2020
Ease of Acquiring a loaner car delivery with pick of my car. Service advisor made direct. Contact to review service and recall repair. Car service And recall finished quickly.
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DealerRater
40
October 21st, 2020
Unfortunately my experience at your dealership has been very unpleasant and would not recommend it to anyone. My car got damaged with lots of scratches...
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DealerRater
100
October 21st, 2020
Benzel Bush is top in its service attention, I got a flat tire/ blow out on a huge pothole, and they were extremely accommodating in taking care of the replacement. Clean, quick, the best. I just miss the espresso bar.
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DealerRater
100
October 21st, 2020
My service advisor was extremely helpful. I could not be more happy with Bensel Bush service departmentI highly recommend utilizing the service department if you own a Mercedes-Benz
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DealerRater
100
October 20th, 2020
We went wanting to buy a car, not shop. Doug accommodated our wishes very well and was extremely helpful! We will return to him when it's time for our next Mercedes!
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DealerRater
100
October 20th, 2020
Always the best service cars and customer service The best dealer ship to buy a Mercedes thanks so much Sal is the best manager in nj
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DealerRater
96
October 19th, 2020
They are very kindly and excellent. Service was good and there was so clean. But When waiting for a service man outside It took some time.
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DealerRater
100
October 19th, 2020
Excellent service....as always; simply the best Very happy; Benzel Busch is always first class across the board in every area, from every employee and associate
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DealerRater
100
October 17th, 2020
Steven was the best ever, he made the entire process seamless and easy. I would recommend anyone to work with him, hes absolutely great!
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DealerRater
100
October 16th, 2020
I called looking for the MB GLB with a 3rd row. Michael Vince was so accommodating he got me in my car without having to spend all day at the dealership as a mother of two this made all the difference for me. I got to just pick up my car he was quick, knowledgeable and straight to the point- would...
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DealerRater
92
October 16th, 2020
Excellent service experience. Loved working with service advisor Dave Tangen. He greeted with courtesy, kept me informed throughout my service process and even delivered my car at my business. Excellent dealership and excellent staff.
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DealerRater
100
October 16th, 2020
We had the pleasure of working with Scott. The whole process of purchasing a car with your dealership could not have been any easier. We chose a car, a price for the vehicle was agreed upon, electronic paperwork was sent via email and within five minutes all was completed. Most importantly my wife...
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DealerRater
92
October 16th, 2020
Chris was very professional and polite . Service was fast and efficient. No appointment was necessary. I will be returning and asking for Chris Almanzar as advisor
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DealerRater
96
October 16th, 2020
Excellent customer service. Mark our sales person was very professional and attentive to our needs. Patrick in the finance department made everything work. Will be returning
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DealerRater
100
October 15th, 2020
I had an awesome, attentive, safe service experience. Took care of the entire service in less than two hours and the car was cleaned and sanitized.
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DealerRater
100
October 15th, 2020
Staff was kind, accommodating and very friendly easily able to make an appointment. Waiting for vehicle was enjoyable experience where I was able to get work done
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DealerRater
100
October 15th, 2020
Everyone there was very kind and courteous. The transaction went very quickly thanks to Vanessa and Chris. I absolutely love doing business with Mercedes Benz. And I love my car.
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DealerRater
100
October 15th, 2020
Phenomenal! Starting with the assistant that greeted us at the door to our sales person Doug Ryan to the Finance Manager Stacey. Just and overall amazing experience. Thank you.
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DealerRater
100
October 14th, 2020
Orlando and the dealership are ultimate in service and professionalism. Highly recommended to those interested in a Mercedes. Orlando was also very knowledgeable and helpful regarding options and keeping to my budget. Definitely five stars!
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DealerRater
100
October 14th, 2020
Great experience buying the car or rather the best ever had. Very courteous, polite, no hassle, straight forward dealing without any gimmicks. Will highly recommend...
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DealerRater
96
October 13th, 2020
Upon arrival I was greeted right away and taken directly to my Service Advisor. Service work was completed properly and on time. I then received a phone call (from Dave T) to advise that the vehicle was ready for pick up. Very Professional.
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DealerRater
96
October 12th, 2020
The service and people were excellent but my car was not washed when I received it back after being service . They said they didnt know I was coming back today or do soon. I told them I received a texted my car was ready
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DealerRater
100
October 12th, 2020
I have been purchasing cars from Lou Gallo for years. It's always a great experience working with him. He is always professional, funny and goes out of his way to get me what I want. Great guy!
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DealerRater
100
October 12th, 2020
Thank you so mcuh everyting. We felt so good and comfortable. Dealer was very kind and nice. So we will visit again next time. Thank you.
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DealerRater
100
October 12th, 2020
Yusef was a pleasure to work with. He was honest and informative. Even in this crazy time, he was able to guide me from test drive to pick up in a comfortable and safe manner.
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DealerRater
100
October 12th, 2020
These guys are awesome, we were looking for a SUV, and Jay L helped us all the way through. He listenex to what we need very patiently, making sure both my wife and myself 's needs are there, esp color that you have to check out the real color instead of looking at a monitor or picture. You would...
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Yelp
20
October 12th, 2020
I would say if you like to be sweet talked and be sold a lemon this is the place to buy a car from. Not like I have never driven a Mercedes Benz before, this dealership has driven me to not only disliking dealers, sales men but a whole car company. STAY THE F** away from this car dealership. A...
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Yelp
85
October 10th, 2020
Excellent provided high level professional service.I was very impressed and will highly recommend their service. Their customer service is astounding and very recommendable. Thanks you
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DealerRater
100
October 9th, 2020
Service department contracted me to remind me that my glk has recalls and help scheduled me time being my car for service, up on arrival Scott Bateman was very friendly and helped me getting a loner to get home; Scott also texted me on the status update on my car, love the service at Benzel Busc.
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DealerRater
100
October 9th, 2020
Great service and communication, everyone Ive dealt with was professional and friendly. I would recommend them to everyone because of this. Thank you for making this a pleasurable experience.
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DealerRater
100
October 9th, 2020
my car was in for its first service, an "A", and it took about 1.5 hours. I was offered a loaner. When the car was returned, it has been thoroughly washed and cleaned.
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DealerRater
100
October 9th, 2020
Michael Erhlich made us feel comfortable as soon as we sat down to talk. Soon there after we were driving away with our 2021 GLE 350
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DealerRater
100
October 9th, 2020
The service concierge associates are awesome. They are meticulous, attentive and very customer centric. Dave explained all my options accurately so that I could make an informed decision on some work that was necessary and some that was optional. Extremely pleased with the whole experience.
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DealerRater
100
October 8th, 2020
Talia is honest, friendly and professional. She makes your transaction effortless. I recommend Benzel-Busch. COVID precautions are followed throughout the dealership. Enjoying my new sedan immensely.
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DealerRater
100
October 8th, 2020
The Benzel Busch Dealership did an excellent job. They took my car in on short notice and had the routine service completed one day early.
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DealerRater
100
October 8th, 2020
Beautiful place friendly professional would recommend never felt pressured would buy another car when ready when the time comes my most recent visit was because of a recall took good care of me even gave me a option of 3 cars for loaner now that was the bad part because I didnt know which one to...
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DealerRater
100
October 7th, 2020
My service Consultant John is hands down the best at what he does. John took care of all my concerns I had with the vehicle. Over all my experience was awesome.
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DealerRater
20
October 7th, 2020
I had a service at Benzel-Busch Mercedes Benz dealer for the window problems that is under warranty services. The service was the worst. My appointment was 7 AM on Thursday (10/01/20) and I arrived as second customer. My service representative never showed up until 7:30. With very unwillingness...
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Cars.com
20
October 7th, 2020
I had a service at Benzel-Busch Mercedes Benz dealer for the window problems that is under warranty services. The service was the worst. My appointment was 7 AM on Thursday (10/01/20) and I arrived as second customer. My service representative never showed up until 7:30. With very unwillingness...
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DealerRater
100
October 7th, 2020
Excellent service every time!! No complaints. Highly recommend Benzel-Busch! I have owned my Smart for 5 years and it is the best car I have ever had. So glad I chose Benzel-Busch!
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DealerRater
100
October 6th, 2020
Extremely easy drop followed up with a phone call to let me know that it was done.spoke with Andrew Brown who was extremely helpful from start to finish.
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DealerRater
76
October 6th, 2020
Ive had better experiences with this dealer, so I wont let my most recent experience influence whether I would recommended to others in the future.
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DealerRater
100
October 6th, 2020
The Team was great and their CRM tools are top notch. This service pretty much all went down over text. Perfect. AND they washed my car. :)
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DealerRater
100
October 5th, 2020
My family and I used to use Prestige Mercedes of Paramus. Now known as Mercedes of Paramus. Before ownership changed/ original owner died, I thought their service department/team was the best. However, when I bought my E63 from Benzel Bush, I saw that there was way better service. From purchasing to...
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DealerRater
96
October 2nd, 2020
Michael Vinci and Benzel-Busch overall were wonderful. Michael was helpful, intelligent and intuitive. He went the extra mile. A great experience. I would definitely return for my next car.
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DealerRater
100
October 1st, 2020
It was great experience so made me to go back and bought the second car within 2 days , jay lee was nice person with great knowledge
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DealerRater
100
October 1st, 2020
As always, any visit to the service is like a small holiday! No waiting time, and the service team is a group of professionals I feel as we are part of Mercedes family. Eugene and Natalya
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DealerRater
96
October 1st, 2020
Staff was very professional and courteous. Communications were clear. Loaner car was clean and ready. Facilities were clean. Service was prompt and car was returned clean. Thank you
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DealerRater
100
October 1st, 2020
I was greeted. I waited for my car. They announced my car was ready and washed. Professional, efficient and most of all kind. Thank you everyone!! Tony lisa.
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DealerRater
100
October 1st, 2020
Scott Bateman makes the scheduling process a breeze! He is professional, courteous, and thoroughly explains all info on the service of my vehicle! The best!
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DealerRater
100
October 1st, 2020
Mr. Chris Huling has been THE BEST service advisor I have ever met. He is so professional and honest! I can definitely say I was so lucky to have him as my service advisor.
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DealerRater
100
September 30th, 2020
Very efficient. Steve made the transaction simple and easy. We were able to do some of the prep work remotely so that we didn't need much time at the dealership. The dealership was clean and well organized and the car was ready for pickup, fully detailed, and looked fantastic.
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DealerRater
85
September 30th, 2020
The maintenance on car was done well. I dislike no interaction with my service manager at pickup to discuss extra work done on car. I would have liked to discuss work done in person instead of phone conversation. For me, the whole service experience is too sterile. Perhaps that is the way we need to...
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DealerRater
100
September 29th, 2020
Thank you micheal Hill for working with issue we had about service and took care of it . And the service department Dave Tangen for being very professional and understanding.
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DealerRater
100
September 29th, 2020
Always a great experience with James Scott, and the Benzel-Busch team! Always professional and courteous, answering all of my many questions. Thanks again for a job well done Jimmy!
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DealerRater
100
September 29th, 2020
It was a pleasure to have John as a salesperson! His patience made me feel at ease in making the decision of leasing our SUV.
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DealerRater
100
September 29th, 2020
Great Job!. done on time (actually early). Price was competitive as well. Dave does a good job. Will recommend to my friends and associates. Best
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DealerRater
96
September 28th, 2020
Benzel and salesman Ben Walsh made a stressful situation easy for us. They really went out of their way to make our new car a reality.
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DealerRater
100
September 28th, 2020
Regular Maintenance Schdule B. It was easy in and out, quick, professional, flexible, friendly. Automated texts and from Harold Reyes made things very convenient as well.
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DealerRater
100
September 26th, 2020
Great service, very friendly and quick. Always have a great experience at Benzel. Joseph Simsek is the best sales rep I have worked with and will buy from Benzel because of Joseph.
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DealerRater
26
September 25th, 2020
Very poor service provided by Dave Tangen. if I knew i would have let my favorite Frank Amanado take care of my service. This service person did care about customer service.
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DealerRater
100
September 25th, 2020
Service was excellent and Chris is the best advisor ever. Was quick and ready on time. Appreciate it very much. Thank you so much, Susan
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DealerRater
100
September 25th, 2020
I visited for a regular service check and asked for a loaner car. Armando Frank prepared the loaner car ahead and everything worked out smoothly and perfectly! Armando is always so nice and professional.
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DealerRater
100
September 25th, 2020
Everything went smoothly and quickly. Staff was helpful and respectful. Everyone was wearing masks. Let me know everything that was going to happen. Five stars
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DealerRater
96
September 24th, 2020
They are always willing to help and any questions. I always get helped in a manner. Seriously I cant summit this without it being 25 words thats silly
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DealerRater
92
September 24th, 2020
Very professional and friendly staff. I was kept well informed and service was quick and easy. The loaner was ready quickly. Follow up was excellent.
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DealerRater
100
September 24th, 2020
The Dealer Representative Joseph Simsek was very professional and treated me to a most pleasurable experience. Even though I arrived late in the day he never rushed me through the process. Very pleased, highest marks.
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DealerRater
100
September 24th, 2020
Awesome..super fast ..no appointment..out in 10 mins just needed to get my air pressure checked and check in for a service my next service appointment...
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DealerRater
100
September 24th, 2020
Always quick service, easily reachable when theres a problem, loaner car in perfect condition, everyone is friendly, helpful and professional. Benzel-Busch is the best!
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DealerRater
100
September 23rd, 2020
Professional, courteous ,clean, service excellent, comfortable, heard from my sales person during this covid problem hoping we were ok nice personal touch. Service Mgr Frank :thumbsup::hugging:
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DealerRater
100
September 23rd, 2020
The dealership was friendly and the customer service department was fast and efficient. The cost was reasonable and the express service was quick. The car wash was a nice bonus.
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DealerRater
100
September 23rd, 2020
Doug is a great guy and great person to talk to. I i courage anyone to come and meet Doug. Thank you! Great job, God bless!!
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DealerRater
100
September 22nd, 2020
The service manager , Frank, was courteous & professional. He resolved the airbag warning sign that came up right after airbag recall service appointment. I am pleased.
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DealerRater
100
September 22nd, 2020
The entire process was happy and fun, not stressful. Its my first new car so I was overwhelmed but from the moment I walked through the door. The young lady at reception checked us in with a genuine smile and professional attention. From introductions to hanging the license plates, John Meyer was...
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DealerRater
20
September 22nd, 2020
I was in Irvington, NJ waiting to be towed for hours, following your app. Then when the driver never showed up I was told the app doesn't work.
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DealerRater
100
September 21st, 2020
The service experience was great. I needed a loaner car and they had it ready to go for me when I arrived. The service could not have went smoother.
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DealerRater
100
September 21st, 2020
Joe Herman.....The reason I keep coming back!! He has been attentive and professional since I first came to Benzel Busch Giovanni: Incredible/Personal service!!
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DealerRater
100
September 21st, 2020
Outstanding and sincere service from start to finish. Giovanni is a gentleman and scholar of the highest level, and the GLC he recommended for my wife is truly an outstanding car.
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DealerRater
100
September 21st, 2020
I have worked with BB since 1994. There service team is almost beyond words. Prompt, professional, courteous, etc. They accommodate their clientele to the maximum.
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DealerRater
92
September 19th, 2020
took much longer to get parts than expected but car was completed by the time we got nervous and were going to call to ask for ststus
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DealerRater
64
September 19th, 2020
The dealership provides good customer service in general. In this emergency experience, I did not experience the high touch personalized experience. Spent $140 in Lyft rides due to inability to provide promised services. Manager and Assist Manager unavailable for escalation. Appreciated the service...
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DealerRater
52
September 18th, 2020
the reception fella was very rude and dismissive to me,this I do not except from a dealership I bought 2 cars from and h ad service from for 17 years The service adviser David was very good and called to up date me, nice and helpful
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DealerRater
100
September 18th, 2020
We had amazing experience with everyone at Englewood Mercedes dealership. It was a friendly environment and they clearly value each customers needs. Especially our sales rep Lino Cascardi was the best!
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DealerRater
100
September 18th, 2020
You have great staff! Excellent customer service from top to bottom. Very courteous and helpful Just love the way you train your workers. Very exemplary
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DealerRater
100
September 17th, 2020
Your service is impeccable in all respects. From the greeting to say goodbye. Now that all is under the pandemic curse, you are providing great service. But i missed the espresso.
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DealerRater
100
September 17th, 2020
service is department is always very professional and courteous. always takes that extra step and listens for what is being requested. this visit was no different. John Powell took care of everything
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DealerRater
100
September 17th, 2020
I couldnt be more satisfied with my purchase. It was the easiest car purchase I ever made. The dealership was also very efficient and professional. Special thanks to Richard palm you are the BEST!!!
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DealerRater
100
September 17th, 2020
We had an excellent experience with Benzel-Busch. Our dealer, John Meyer, was extremely thorough and detailed with every step of the process. Both timely and expeditious, I was able to acquire precisely what was requested thank you!
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DealerRater
86
September 16th, 2020
Service was good only issue is that this is the second time that I get a loaner vehicle that smells like an ash tray. Not good.
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DealerRater
100
September 16th, 2020
This is my 4th car with benzel Mercedes. I always go to Ben Walsh for all my cars and I highly recommend him to my friends. Great salesman, fantastic service and great attention paid to the deal. Thanks Ben and Benzel.
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DealerRater
100
September 16th, 2020
AS always great service especially from my advisor David Tangen. Always a pleasure working with him. Made the entire visit just that much more easier.
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DealerRater
92
September 15th, 2020
Great dealership! The showroom was quite magnificent-spacious, beautifully designed and very well maintained from top to bottom. I felt like I was walking into a 5 star hotel, lavished with an array of cars. The reason for giving 4 stars instead of 5 was because car was sold to me a little above...
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DealerRater
80
September 15th, 2020
Sales person was polite and kind. Thanks for the prompt repair. I did ask him some questions. He gave me valuable suggestions and recommendations that were fantastic.
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DealerRater
96
September 15th, 2020
I was pleased with my service. I was out of town when my vehicle was reported to have dead battery You picked it up and deliver it
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DealerRater
100
September 15th, 2020
It was express and it was efficient and I was very pleased with the time and service. The service representative was courteous and kept me up to date.
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DealerRater
76
September 14th, 2020
1:Good Quality of repair 2: Trade in the price is so low. Let us dont want by new Mercedes car 3: My car value only $500 and I spend $900 to repair 4:Repair so expensive
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DealerRater
100
September 14th, 2020
Always courteous and helpful staff. I have no complaints about the work, great job as usual. I've been recommending Mercedes to my friends for years. Mercedes automobiles are dependable and the service is superb. Haven't purchased any other automobile since my first in 1996 at Benzel Bush. .
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DealerRater
100
September 14th, 2020
The place itself is super clean; staff very professional and polite. I was able to work while I waited for service. Loved the experience and will visit again.
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DealerRater
100
September 14th, 2020
Top notch experience. Mike from sales is very knowledgeable, and really understood what we wanted. He was super responsive even after hours. I highly recommend.
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DealerRater
100
September 14th, 2020
Great experience purchasing a 2017 C300 at Benzel Busch. The process was easy and straightforward. We worked with Doug Ryan who came recommended to us. He was very funny and walked us through the buying process in a detailed manner. I ended up texting/calling him numerous times in the days/weeks...
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DealerRater
100
September 14th, 2020
always great service and attention picked up and delivered my car hassle freeman an appointment and went on vacation when i returned car was back all work done and i was very satisfied
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DealerRater
100
September 12th, 2020
BB service is excellent. Chris Eiseman is a superior advisor! Great experience once again! I highly recommend this dealership and service department. They always deliver.
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DealerRater
100
September 11th, 2020
Wonderful sales team always keeps me up to speed with the process Have purchased at least 25 cats from Benzel, need I say more Will continue to purchase from Benzel in the future
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DealerRater
80
September 11th, 2020
The current Covid-19 situation takes a long time to repair. He tried to repair my car and informed me of the progress of the repair of the car.
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DealerRater
96
September 11th, 2020
Quick & painless process. Staff was extremely attentive, efficient, and respectful. Communication of status of service was also excellent! The loaner car was beautiful, too! Only complaint is that there were fingerprints or hazy film on inside of front windshield. Otherwise, all was good.
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DealerRater
60
September 11th, 2020
terrible service. Came for a simple thing and the car did not make to the service in three days. I had a loaner i reserved a week in advance that didn't support my iPhone (USB) and got stuck with it over the labor day weekend. all my plans for that weekend destroyed. No apology, no communications (I...
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DealerRater
100
September 10th, 2020
Doug didnt make me feel like I was buying a car. He made me feel like I was buying an experience. Great guy would definitely by another experience from Doug.
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DealerRater
92
September 10th, 2020
Had everything done last year and everything checked out. This year all I needed was an oil change. I only put 1K miles on for the year and was told I need brakes at a price of $1500. How can that be?
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DealerRater
100
September 10th, 2020
The service is amazing, the communication was great and I will always come back to this dealership for all my of my current needs and future needs.
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DealerRater
100
September 10th, 2020
Service was professional and my car was returned impeccably clean. My service rep Scott Bateman made sure my service went smoothly and efficiently. Because my car was in service for several days ,Scott called me several times and gave me updates. It is a pleasure to have Scot and Benzel Bush take...
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DealerRater
100
September 9th, 2020
My husband and I have purchased or leased our vehicles from Benzel Busch for many, many years and would never go to any other dealership. The service, attention and professionalism from the General Manager, Sales Staff and Service Department are beyond amazing. We strongly recommend Benzel Busch...
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DealerRater
40
September 9th, 2020
Went in for a $300 service and ended up paying $2500. Evidently spark plugs were supposed to be replaced last year but that was not done at last years service appt. even though I had an appointment to drop off my car and pick up a loaner I still took over an hour. The car they had intended for me no...
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DealerRater
100
September 8th, 2020
x x x x x x x x x x x x x x x x x x x x x x x x x
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DealerRater
100
September 8th, 2020
Great service, and convenient experience. Benzel-Busch is a pleasure to work with. This is my third lease from the dealership, and I have had nothing but excellent experiences with the sales staff and service department.
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DealerRater
52
September 6th, 2020
Unfortunately the service declined dramatically. Very expensive and quite basic. For the last 3 times we took the ML 350 for service, there is always an excuse why they don't have enough loaners, the car was returned dirty and not even the minimum attempt to keep us as customers. We feel this is the...
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DealerRater
96
September 6th, 2020
Excellent customer service and welcoming environment. Safety protocols were up to standards in the dealership. On the other hand, both agents I met were professional enough to provide me the service that I was looking for
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DealerRater
92
September 5th, 2020
Top-notch customer service from beginning to end. It makes a world of difference that Benzel Busch is able to a range for car concierge to come and pick up my car for It to be serviced. My service representative was excellent! He communicated frequently and was flexible with me and diligent about...
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DealerRater
100
September 5th, 2020
Have done business with this dealership a long time. Frank Lauro was great to work with. Have bought more than five cars from him. Always follow up.
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DealerRater
100
September 4th, 2020
Love this dealership. Everyone is always so professional, caring and kind. Dave Tangen is especially wonderful to work with . Thank you for your incredible level of service.
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DealerRater
100
September 4th, 2020
Always excellent! Ive been with Benzel-Busch for 15 years. Wouldnt even think of changing. Sales and service are top notch and professional.
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DealerRater
100
September 4th, 2020
Service was very friendly thorough and quick. I was to glad to see masks worn and temperature Taken. Thank you very much for your service
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DealerRater
100
September 4th, 2020
Had a nail in my tire,, put on a new tire, would have liked to have known why I needed a new tire vs a patch.
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DealerRater
100
September 4th, 2020
Always get great service. Very pleased, has gotten better lately...even with Covoid. Glad you are able to accommodate the new world of covid. Thanks
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DealerRater
100
September 4th, 2020
This was my first Mercedes and I am very happy so far. My experience and the process were great. I appreciated the follow up after picking up my car.
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DealerRater
80
September 4th, 2020
The service driveway was very crowded at the time I arrived (around 10am) with a combination of incoming and outgoing. I expected to be there a while in my car waiting to be approached but was happy it only took about 8-10 minutes to clear the area in front of me and around me when I was approached...
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DealerRater
92
September 3rd, 2020
Douglas Ryan is the best salesman .. hes so kind and helpful and I consider him family .. his follow up is impressive. Thanks to him.
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DealerRater
100
September 3rd, 2020
Excellent service and customer care. Chris Huling and his team provided the ultimate experience. Chris and his associates are knowledgeable, professional and courteous. I would recommend his team to my family and friends.
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DealerRater
100
September 3rd, 2020
Steven made the whole process of test driving and purchasing a pleasure. I never expected to leave the dealership in my new car on the same day. But he made it happen!
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DealerRater
100
September 2nd, 2020
Once you've already visited another Mercedes dealership, you'll realize how nice people are here. Especially Jay Lee was very kind, followed up with my email immediately and gave answers for all my questions and concerns asap. I'd definately go back again and recommend this dealership to my friends.
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DealerRater
92
September 2nd, 2020
I did a A service, although the pandemic, I feel safe in your office! after service, my car is cleaned very well, that is amazing!
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DealerRater
100
September 2nd, 2020
Happy with the service including drop off and pick up off loaner car, following up with updates. Staff were professional and courteous on the call.
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DealerRater
92
September 1st, 2020
I was very pleased with the thoughtfulness of booking the service as well as the safety precautions used during the process of service visitation. I was notified that the part need to be ordered and they would call as soon as it was completed. They were very nice and efficient .
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DealerRater
100
September 1st, 2020
Always a pleasure. Service team as always was very professional. Special thanks to John Powell for making every visit smooth. No better service available anywhere.
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DealerRater
89
September 1st, 2020
Service personnel were professional, polite and responsive. Appointment was taken right on time. All personnel wore masks ((Covid).Waiting area and restrooms were clean and neat. Car was washed after servicing.
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DealerRater
100
August 31st, 2020
it was a wonderful service...very friendly and accommodating staff ...very pleasant service department and great communication as to when the car would be ready
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DealerRater
100
August 29th, 2020
Excellent service. I will be coming back for all of my future devices here. Great staff. Very profesional and extremely kind to me. Thank you.
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DealerRater
100
August 28th, 2020
I would give this dealership 100 stars if I could! This was by far the easiest most stress free car buying process! I would strongly recommend our salesperson, Kathy Zagula, a 14 year Mercedes veteran. She was top notch from start to finish. So helpful, knowledgeable and professional. I can say the...
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DealerRater
89
August 28th, 2020
Benzel Busch is trying Their best to make their customers happy. They sent me an agent to fix my car in a very short time. Atef is a very professional, works hard , and knows what to do. Atef is very knowledgeable and able to tell what is wrong with the car I really recommended him to roadside...
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DealerRater
100
August 27th, 2020
Nothing but the best experience from start to finish. Have been going here for years and I send all my friends and family as well. Thank you!
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DealerRater
100
August 27th, 2020
We worked with Kathy Zagula on multiple purchases and everything about the experience was great. We are very satisfied with the process and the vehicle that we purchased.
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DealerRater
96
August 26th, 2020
My experience was assume, test drive were easy, I felt like I was with family the whole time, friendly people all around, they made it easy for me to purchase my first mercedes benz, Jose perez is great at his job and still is, he keep me up to date on everything I need to know, extremely kind and...
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DealerRater
100
August 26th, 2020
Paid extra care to my personal needs; holding the car for 2 weeks since making deposits due to my personal schedule issues. Very professional and smooth process. Gave me enough time to test driving.
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DealerRater
100
August 26th, 2020
Excellent dealership. Courtious personnel. Sale representative very helpful and candid. Understood what I wanted and find vehicle which closely match my expactation. Very happy to lease new vehicle from dealership.
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DealerRater
100
August 25th, 2020
Great team of people. I was very happy with my experience. Peter helped me through out the process and made sure i got what i wanted. Highly recommended to anyone in market for a Benz.
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DealerRater
100
August 25th, 2020
Knowledgeable service writers and technicians. I bring my cars to BB despite being only 5 minutes from Paramus MB because of the great work and service . I have been dealing with my service advisor David Tangen for over 10 years now. Just ordered my 3rd G-class from BB and had a very positive...
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DealerRater
100
August 25th, 2020
Super easy to deal with. Im out of state and had no issues at all. Very professional and cared about my time. I dealt with Doug Ryan. He is the best.
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DealerRater
100
August 24th, 2020
Great service! My car looks and drives like brand new Thank you very much . Customer service was fantastic. Attentive, professional, curtioys. I will buy only there!
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DealerRater
100
August 24th, 2020
Great dealership! They do everything they can to make your buying or leasing experience easy and enjoyable as possible. This was my third car from them and I wont go anywhere else.
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DealerRater
100
August 24th, 2020
Great work and service. My G550 wagon needed service. Scott was very helpful. Overall experience is flawless and quick. I would visit again. Thank you.
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DealerRater
92
August 24th, 2020
Drop off of vehicle was seamless. Customer service provided by Marko Jovanovic was exceptional! He was quick to respond to me and provided updates on the status of my car.
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DealerRater
40
August 22nd, 2020
Bought a 2020 Mercedes and it turned put to be a lemon! In the shop 13 days for the first 500 miles. Benzel-Busch would not buy back the car and gave me a low-ball trade in value. I will never deal with them again.
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DealerRater
68
August 21st, 2020
My issue is more with the insurance given to you when you purchase a tire from the dealer. I bought a tire (or 2) from the dealer knowing that these tires came with an insurance policy that replaced them for you if you had a flat. My understanding was that after the first year you were responsible...
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DealerRater
100
August 21st, 2020
I have been a B.B. customer for over 10 years and must say Frank Lauro is the ultimate professional, fantastic customer service, great person!
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DealerRater
89
August 21st, 2020
I was pleased with the level of professional service rendered. Good communication from Chris on status of job. I asked for and they provided comparable loaner.
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DealerRater
100
August 21st, 2020
I was pleased with everyones professionalism across the board. They cleaned the car after the service and it was very nicely done. Thank you.
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DealerRater
100
August 20th, 2020
I HAVE BEEN A B.B. COSTUMER FOR OVER 18 YEARS, AS ALLWAYS I AM VERY HAPPY FOR THEIR SERVICES IN GENERAL. MR. CHRIS ICEMAN IN SVCE. DEPT. IS EXELLENT
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DealerRater
89
August 20th, 2020
courteous staff efficient service always feel confident that dealership will stand behind work that is done. Like express service or having a loaner car if necessary.
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DealerRater
52
August 20th, 2020
I love Benzel Bush customer service, but this time was not as expected. The representative was not very helpful either on my car selection and/or delivering the vehicle. I have been trying to buy a car for a couple of months and he never was available. I ended up buying a BMW SUV because he was not...
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DealerRater
100
August 20th, 2020
Recently leased a vehicle from this dealership. The entire process was one of the smoothest Ive ever experienced leasing a car. Michael Ehrlich is hands down the best salesman weve ever dealt with. Extremely honest and absolutely no BS. He definitely is not your typical pushy, aggressive salesman....
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DealerRater
96
August 20th, 2020
Scott made the experience exceptional. The professionalism and service is great. Im happy to do business with this dealership. I'm a new client of Benzel Busch and would recommend them to others.
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DealerRater
96
August 19th, 2020
Dave was great to work with and helped make sure my vehicle was well taken care of. Thanks again Dave for all your help with my car
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DealerRater
100
August 19th, 2020
I have purchased and/or leased eight vehicles from this dealership over the Past 11 years and keep going back because of the client service.
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DealerRater
100
August 19th, 2020
Giovanni Barbero is the most accessible, honest, and attentive salesman Ive ever worked with. He made me feel totally comfortable, which is not typical for me in these circumstances. I will never lease a car from anyone else, which is precisely what I told all my friends and family as well.
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DealerRater
100
August 19th, 2020
As always the professionalism and service is great. Im always happy to do business with this dealership. The communication is great and the loaner vehicle is very convenient
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DealerRater
100
August 19th, 2020
Kathy made the sales experience exceptional. She was friendly, patient, knowledgeable, helpful and listened to my needs providing a pleasant sales experience. I would highly recommend her.
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DealerRater
100
August 19th, 2020
We have been a client of Benzel Busch for many years and bought many new cars with Benzel Busch. However we need to mentuon that this is mainly thanks to Michael Hill and his fantastic crew, especially Kathy. Congrats!!
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DealerRater
100
August 18th, 2020
Appreciated receiving a service date without an extended wait time and the valet service was prompt and cooperated coming to the location necessary to return my car.
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DealerRater
100
August 18th, 2020
Express service -no wait time and very professional. My tire pressure light is on and they check the tires to make sure everything is good
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DealerRater
100
August 18th, 2020
The sales people were patient in answering my questions and helping setting up the phone to the car. I believe I received a good deal in the sales negotiation.
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DealerRater
96
August 18th, 2020
Very good service. Service Advisor Scott Bateman was excellent. Very professional, knowledgeable and informative. Repairs was done fast and and good. I get my car back very clean and sanitized. Thank you!
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DealerRater
92
August 18th, 2020
Service Dept Advisor was excellent. The delivery of my vehicle was not. Delivery promised for Friday afternoon, Sat rec'd a call and scheduled for 11 am, they called back again to at 12:15. Waiting for 1 1/2 days is unacceptable.
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DealerRater
100
August 18th, 2020
prompt, courteous, friendly and amazing experienece. i would come back. even, he called me few days later after purchaed car, ask me about satisfactory. very thanks for Mr..Jay Lee.
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DealerRater
100
August 17th, 2020
One of the primary reasons that I have leased my last 6 cars from Benzel-Busch is the service that has been provided to me. My service advisor, Frank Armando, serves as an excellent representative of this company. He is always there when needed. He is both informative and knowledgeable.
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DealerRater
100
August 16th, 2020
Excellent sales & service. Cant praise the dealership in more words. Just adding words when theyre unnecessary Id a waste of time. You should change this :flushed:
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DealerRater
96
August 15th, 2020
I had such an amazing experience at the this particular location getting service done on my vehicle. Everything was amazing: from the moment I arrived until the day I picked up my vehicle back. Thank you so much for your professionalism! Best, Adimar "Addy"
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DealerRater
100
August 15th, 2020
I deal with a lot of Mercedes dealer Benzel-Busch is one of the best .Good sales person John Meyer im very happy .Thank you
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DealerRater
96
August 14th, 2020
This will be my fifth vehicle from Benzel Busch, and I have always had a good experience. My salesperson Giovanni Barbara kept me posted every step of the way while my car was being prepared for delivery. It was my first SUV, the first I've ever owned, and Giovanni made it easy for me to transition...
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DealerRater
20
August 14th, 2020
Had my bumper replaced and when I got the car back there was a nail in the tire. I didnt notice it until a few days later, when I asked them to replace it they refused.
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DealerRater
100
August 14th, 2020
Ive only had good experiences interacting with Benzel-Busch, especially as a first time car buyer. Many thanks to Richard and Chris for the help and patience
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DealerRater
100
August 13th, 2020
I would not get a vehicle anywhere else. This dealership exceeds all expectations in sales and service. Their knowledge and professionalism is absolutely amazing. Simply the best!
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DealerRater
100
August 13th, 2020
From calling about a car, to discussing my options, and picking up my new car was such a nice and easy process. Everyone was professional. I was given all the time I needed to learn all the functions of my car. Even when I had questions after I took the car home, Michael immediately responded.
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DealerRater
92
August 12th, 2020
The appointment for service went smoothly. Scott called and advised me about the cost of the air conditioner repairs and the cost of the yearly service. The car was ready in one day. The valet service was impeccable.
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DealerRater
100
August 12th, 2020
James was very nice and caring! It was our first time leasing and he made sure to explain everything repeatedly until we were able to understand completely!
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DealerRater
100
August 12th, 2020
Everyone from Sales, to Finance, and Service is very professional and knowledgable. I would happily recommend them to others and purchase again from this dealer.
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DealerRater
100
August 12th, 2020
Ben is fantastic takes his time really goes into detail when it come to the car knowing exactly what your looking for with comfort love my new car thanks Ben from your good friend the professional boxer Dashaun TooSweet Johns also thanks for helping my wife on her purchase with the smart car she...
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DealerRater
100
August 11th, 2020
Excellent service and responsiveness and great selection of vehicles. I was able to find exactly what I was looking for and have an enjoyable experience
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DealerRater
100
August 11th, 2020
Their service is tremendous and always try to make things as convenient as possible for me. They sent me a loaner car almost an hour away from the dealership and get me informed about the status of my vehicle.
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DealerRater
100
August 11th, 2020
Fast , accommodating. Everything youd expect. I was attended to quickly and the loaner car I was given for the weekend was beautiful & in excellent condition. Would definitely recommend !
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DealerRater
100
August 11th, 2020
Loved the extra personal service. Mr. Simsek was very professional,attentive and answered all our concerns. Were so satisfied. Thanks. I would recommend to friends.
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DealerRater
100
August 11th, 2020
Everything was perfect even in difficult time of storm , loss of power , etc . Very knowledgeable and friendly sale rep. Was able to understand our needs quickly and offer us a car that we needed. No waste of time. Also guide us nicely for how to drive our new car. We were to few other dealerships...
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DealerRater
100
August 11th, 2020
Very helpful. Doug took the time to fully explain the features of the car I bought. Im very happy with my purchase and the service.
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DealerRater
100
August 9th, 2020
Ive been leasing my car from Benzel busch since 2003. Sales man Jay Lee always makes my car releasing easy and pleasant. I trust him that he is honest and professional. I will go back to jay as long as I could drive!
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DealerRater
80
August 8th, 2020
I liked Chris he was very helpful in the service and he handled all the issues. Sandro was very helpful when I bought the car from him but not his manager cause he refused to fix the car
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DealerRater
100
August 8th, 2020
Service Rep. very helpful. Dealership was efficient. Facilities were very well kept and are very attractive. A lot of space to relax while i was waiting.
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DealerRater
40
August 8th, 2020
The service was done. In keeping up with todays pandemic its important to remember that either social distance or a mask should always be in place!! Your social distance doesnt follow 6 ft rule maybe is 3 ft. then the mask is hanging from one ear. Lets be conscious about the world We are together...
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DealerRater
100
August 7th, 2020
The dealership was efficient, the staff was friendly, and as helpful as they could be with the limitations imposed by the pandemic and wearing masks. I cannot remember the name of the gentleman who did the paperwork but he gets 5 stars too
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DealerRater
100
August 7th, 2020
Perfect service, on time, my service person sat and waited with me while I was waiting for the car to come around and out of service. Car was immaculate and sanitized at the end!
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DealerRater
100
August 6th, 2020
From the moment I walked in I felt right at home! Victor came over to introduce himself and welcomed me into the dealership. He listed as I explained what I was looking for and my previous experience at other dealerships. I was then introduced to Frank who really treated me like family - going over...
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DealerRater
100
August 5th, 2020
I have to say this dealer has the best service and support team Ive ever seen From the friendly and courteous shuttle driver to the amazing service advisor frank armondo
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DealerRater
100
August 5th, 2020
the service/express was busy when i arrived, i was approached right away and the car was checked , tires are now perfect and was done in a timely manor. rating is excellent ,
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DealerRater
100
August 4th, 2020
Made my appointment on line. Was greeted upon arrival. Discussed the Routine Maintenance with Dave T. Was set up with a Loaner Vehicle and was on my way (in 20 Minutes!) Service was completed by 3:30P and received a call to let me know that my vehicle was ready for pick up. Easy in. Easy out!
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DealerRater
100
August 4th, 2020
From the minute i have searched on line to the time i left with the car everyone was amazing simple and did not over complicate things as most dealers do, Mathew and his manager were friendly down to earth and nothing but pleasure with very open communication.
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DealerRater
100
August 3rd, 2020
I was very pleased with the service that I received, And especially with the time that the work would be done thank you very much!
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DealerRater
100
August 3rd, 2020
Always a professional experience at Benzel-Busch. The care that I received relating to my visit was superb, as usual. I actually could have visited a dealership closer to my home but I have no problem traveling to Benzel-Busch.
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DealerRater
100
August 3rd, 2020
Chris Iseman had the Tire check completed quickly. Spoke with Lou Gallo re new lease in the fall. I do not need to say anything else
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DealerRater
20
August 3rd, 2020
This is the worst car dealer I have ever seen! My husband and I just moved to NJ and looking to purchase a car. They gave us the impression that they don't want to sell to us at all. Regardless of avaliabe inventory online, we were given very limited options. They refused to let us test drive...
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Yelp
100
August 2nd, 2020
An Extremely Efficient Dealership that makes a visit feel like a trip to a spa. Despite all the covid_19 changes it still feels so welcoming.
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DealerRater
96
August 1st, 2020
The service and attention to detail was done in a very professional way. I would strongly recommend this sales person as well as this dealership.
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DealerRater
100
August 1st, 2020
Working with Jay Lee was a pleasant experience . I would recommend my friends and family to him . Thank you Jay . Your a excellent sales person .
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DealerRater
100
July 31st, 2020
My wife and I were treated very nicely by Frank Lauro. Frank answered all of our questions from the start of the sales process to the actual pickup of the GLB 250. He continues to answer any questions that we have.
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DealerRater
100
July 31st, 2020
I would not go anywhere else. My salesman, Lou Gallo is thorough, professional and always available to help me. He makes the entire experience a pleasure. Thank you!
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DealerRater
100
July 31st, 2020
Abe Hindi is amazing. He was doing his best to find the right car for me. Went back and forth to assure my needs are met. All very quietly and efficiently. A great person to do business with.
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DealerRater
80
July 31st, 2020
The four stars should be more like 3 1/2. The experience has been a series of up and down events. My salesman couldnt have been more professional throughout the initial sale and delivery period yet when I called due a minor problem after a week or so he never followed up. The people who prep the car...
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DealerRater
100
July 31st, 2020
Everything was great and Lino was a pleasure to deal with.when buying me new car. He made the process smooth and provided multiple options. Highly recommend this dealership.
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DealerRater
20
July 31st, 2020
When I was negotiating for the car I was told that the all weather maps were being "thrown in". When I looked at the sticker, they were already factored into the purchase price. On the day of picked up it was raining and I did not want to pick up the car. The salespeople seemed annoyed. When I did...
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DealerRater
36
July 31st, 2020
Very disappointed with recent visit and not the first time. Last 3 visits have been disappointing vs my experience at other dealerships. Sossio did call me and apologize for my experience and extended himself to "make things right". While I truly appreciate this, I think the process, overall...
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DealerRater
100
July 31st, 2020
Fast and thorough service on my smart car I love driving away in my washed car after the service Everyone understands their job I feel the service department is well trained and do a super job
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DealerRater
100
July 31st, 2020
Always good service here but when I got in my car the radio was blasting and on a channel I never listen to, not good
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DealerRater
100
July 30th, 2020
We have been working John Meyer and the team at Benzel-Busch for many years and once again they made the car and lease renewal easy, simple, and fast.
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DealerRater
96
July 30th, 2020
SERVICE IS ALWAYS THE BEST. Jay Lee was very attentive to what I wanted and what I was able to work with financially. He was very accommodating and helped throughout the entire process. I would definitely recommend him!
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DealerRater
89
July 30th, 2020
Staff and managers are courteous and responsive. Service personnel let me know of potential concerns, and worked through solutions. Smooth operation. Love the car wash.
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DealerRater
100
July 30th, 2020
Excellent! Sales-Giovanni is the best and do us Michael Hill. Service-Chris Iseman is top notch! Will highly recommend to family and friends and coworkers
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DealerRater
100
July 30th, 2020
We have been coming to this dealership for several years & the service is always the best. Lino was our salesman for almost all our cars. He is the best, helps to find the perfect fit for us. Even though Lino is our go to person, Frank was our first salesman & just as nice. Everyone at Benzel Busch...
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DealerRater
100
July 30th, 2020
Sossio Sole is the best of the best . Always looking out for customer friendly sincere honest. Always looking to help as best he can with any problem the customer has
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DealerRater
100
July 30th, 2020
Excellent and smooth experience. Thank you for implementing all of your safety measures to protect the health of your guests and employees. I really appreciated it.
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DealerRater
100
July 30th, 2020
Benzel Busch made leasing a new car an extremely pleasant, quick, easy and efficient process. This dealership was a find! I would reccomend it very highly.
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DealerRater
100
July 29th, 2020
The best service department I have ever worked with. Be it in shop service or emergency road work. They care. They respond. They help. Every time without exception
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DealerRater
100
July 29th, 2020
Chris Iseman was fantastic when I walked in to fix my tire. Made the whole experience easy! Compares to other dealerships Benzel is A+! Thank you
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DealerRater
100
July 29th, 2020
They are so pleasant to deal with. I like that they always follow up with either sales or service. They were so efficient during these difficult times with Covid. We felt very safe to be in the dealership.
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DealerRater
100
July 28th, 2020
A hard and confusing problem with the inability of the passenger seat on our C-300 to move back and forth was well taken care of by the service area of BB. They also did a regular one year servicing making sure that all other details of our car were in good working order. Very pleased with our...
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DealerRater
100
July 27th, 2020
Team provided beta service, very efficient and dedicated. Timely organized, easy to schedule appointment. Definitely will come back again. Received loaner car without problem . Highly recommend
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DealerRater
100
July 27th, 2020
Attention and service is always prompt and thorough. Staff is always helpful in suggesting ways in which to operate the vehicles more efficiently and safely.
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DealerRater
100
July 27th, 2020
My service advisor was very kind and professional. I wanted to fix a tire issue that is always getting low on air and dangerous for my children and I. He was able to find that it would be covered under my tire insurance that would have expired this year, but because it was never repaired correctly...
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DealerRater
60
July 26th, 2020
While I was trying to retrieve wiring from my vehicle and standing there for an hour with very little help. The employee decided to bring my cat up instead listening to me they brought the cat up and damaged it. That was bad enough but then had to keep the car another week, with no offer to...
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DealerRater
100
July 26th, 2020
Truly a Service Dept. of excellence from drive in to drive out!! Great 2nd experience, Chris my Advisor was easy to work with, the Service Mgr. was out in the front line with His team, Place is very clean & displayed all safety measures during Covid 19
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DealerRater
100
July 25th, 2020
professional, closer from my home ,easy to access, service paid in advance (Included), comfortable while service, takes 60 minutes plus power wash, service included ,all points.
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DealerRater
96
July 24th, 2020
By appointment, everything was arranged. We're so pleased to received prompt and great service. We'll return to Benzel Busch with our cars needs.
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DealerRater
20
July 24th, 2020
My vehicle was towed there for a flat. I got a call that a check engine light was on and they couldnt explain what it was. I get the vehicle and the rear sensor has been pushed in. They said it was like that when they received it. Why couldnt they address the issue there. Not happy with the way they...
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DealerRater
100
July 23rd, 2020
Jim Scott is an amazing Professional who made our experience pleasant and smooth. Ill recommend him to my friends who are interested in leasing a Mercedes car.
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DealerRater
92
July 23rd, 2020
My sales associate Lino was really great. He was personable, professional and had the car I wanted. I'm very happy with BBMC of Englewood.
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DealerRater
100
July 23rd, 2020
Prompt and excellent service Received the appointment time I needed and service was performed in timely manner I will always return to Benzel Busch with my car needs
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DealerRater
100
July 23rd, 2020
The sales rep was very nice and professional. He was very helpful and honest in assisting me with my buying and leasing needs. He gave me a gift card which was very much appreciated. Thank you. John
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DealerRater
100
July 23rd, 2020
I recently purchased a new 2020 GLE 350 from Benzel-Busch. Without any exaggeration, the buying experience from start to finish was nothing short of EXCELLENT. Giovanni, the salesperson took customer service to a new level of 5 star. I would highly recommend Benzel Busch and Giovanni to be "your go...
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DealerRater
100
July 23rd, 2020
This dealership has always been accommodating, courteous dependable, reliable and pleasant. My family has done business with them for almost 40 years, and we hope to continue to do business with them for another 40 years.
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DealerRater
100
July 23rd, 2020
From the minute I pulled up to Benzel Busch to when my car was delivered back to me, the service was impeccable. There is no better place in the tri-state area to purchase or service your MB. Sossio and his team are professional, polite, knowledgeable and true pleasure to deal with. Benzel is 5...
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DealerRater
76
July 22nd, 2020
I went in for Service and also recall that couldn't be performed, couldn't get the software for the recall to apply. Suggestion was to try Manhattan Mercedes and they couldn't find the recall, I sent the recall information to Manhattan Mercedes and they suggested to come back in December, recall...
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DealerRater
100
July 22nd, 2020
From the moment I reached out for support on my vehicle, Benzel-Busch supported me and resolved my car problem. After jump starting my car (Afir) a few times, I brought my car in and was greeted by Fernando who was efficient and courteous. He took down my information and guided me into the customer...
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DealerRater
100
July 21st, 2020
Everyone was great especially Selena and Chris Huing. A wonderful experience this time and want to work with the same employees overtime I visit. Thank you Selena and Chris.
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DealerRater
100
July 20th, 2020
Always the best service!! Thank you Chria Iseman. Very happy with service department and kind caring staff. Loaner car was nice and clean as well.
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DealerRater
100
July 18th, 2020
It was a great experience to see that I was able to schedule my annual maintenance through email, have an attendant pick up my car, leave a loaner, received updates and had my car delivered all easygoing even during this difficult time, thank you
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DealerRater
100
July 17th, 2020
John went above and beyond to personally get my car when there was a long line. Benzel always gives good service, but it was nice to know nothing has changed even during these times.
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DealerRater
100
July 17th, 2020
The service team was great and efficient. I didnt have to wait long, I was greeted with friendly faces and was in and out in no time. I was also kept updated on my car in real time while my car was being worked on. The service area was busy, but I never felt rushed or unnoticed. Great job overall! ...
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DealerRater
100
July 17th, 2020
Thanks mike v and chris h, they both were very accommodating and helpful in assisting any and everything i needed. This is my 3rd experience with them.
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DealerRater
80
July 17th, 2020
Service drop off, loaner car and pick up very easy. Our car came back very clean. Was not happy I was told that I needed new front rotors and pads after you just replaced pads 6,000 miles ago (Sept) and said rotors were fine and now would have to again get new pads which are still fine.
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DealerRater
100
July 16th, 2020
Im really please with the service I always get at Benzel-Busch. They very profesional and friendly with their clients. Excellent service. Thank you!
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DealerRater
80
July 16th, 2020
Chris in Service was great at explaining a situation that I had with Mercedes in regards to the AC in the GLE model. He was super professional and for that I will continue to let them service my vehicle in the future.
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DealerRater
100
July 15th, 2020
The service staff at the dealership is professional, efficient, courteous- strives to please the customer. All done in an expeditious and customer friendly manner .Good experience
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DealerRater
100
July 15th, 2020
ROADSIDE ASSISTANCE BY ADES GREAT HE CAME QUICKLY AND RESOLVED THE PROBLEM. LOU GALLO WAS GREAT. FOLLOWED UP AFTER ASSISTANCE WAS COMPLETED. GREAT EXPERIENCE GLAD.
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DealerRater
100
July 15th, 2020
Having used the service departments of a variety of different dealerships over the years, working with Benzel Busch has been the absolute best experience, by far. Professional, great (and timely) communication - met or exceeded every expectation. My vehicle was available for pick-up on-time and...
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DealerRater
100
July 15th, 2020
Everything is great as usual. Connection, feedback, timing. The price is high but I did not expect the cheap prices from Mercedes. Thank you, guys
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DealerRater
100
July 15th, 2020
Followed up, did a good job and felt that the process was very well done. Very careful with PPE and cleaning of surfaces and vehicles.
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DealerRater
100
July 15th, 2020
The leasing process was very easy. Picking up the car and getting through the paperwork was also an easy process. The staff was very helpful, courteous, and efficient.
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DealerRater
100
July 15th, 2020
In these covid times the people were all masked with gloves. As usual they were courteous and they were very informative. I was a happy camper in these times.
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DealerRater
100
July 15th, 2020
I've been to a series of Mercedes dealerships from Virginia to New York and this one has by far the best service department. They took care of every single detail and made sure the car was in perfect condition. Scott Bateman was my contact and did a fantastic job.
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DealerRater
100
July 15th, 2020
Always the best 5 stars service, my visits are limited because I really don,t have problems with my car. Always feel very important when I do visit.
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DealerRater
96
July 14th, 2020
Giovanni Barbaro is the most professional and fair sales person to deal with. Everyone was very professional. This is my second lease with Benal Bush and i am very pleased!
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DealerRater
96
July 14th, 2020
I absolutely love the Benzel-Busch dealership in Englewood. The showroom itself is not large however has a perfect amount of inventory to be able to view options. The front reception desk is always pleasant and attentive. The sales service with Giovanni was exceptional. He goes beyond just...
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DealerRater
100
July 14th, 2020
Matt was a fantastic sales rep. When we experienced frustration upon picking up car initially because it hadnt been cleaned thoroughly - Matt and Jason took it upon themselves to detail the car and deliver it to me in person. Really well done!
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DealerRater
100
July 11th, 2020
Absolutely top shelf all the way! From our salesman Lino Cascardi, to the best service advisor ever, Frank Armando to all of the helpful and well informed people in the service area, this is without a doubt, the best dealership we have ever experienced.
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DealerRater
100
July 11th, 2020
Top notch service throughout the entire buying process. Giovanni always goes the extra mile to ensure we are completely satisfied. We no longer shop other dealerships if its a Mercedes we go to Giovanni and Benzel
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DealerRater
100
July 10th, 2020
Thank You ! Mr. Scott bateman. He is friendly, confidence, perfect. The utmost efforts customer Service from Start to Finish. We wish your development. Thank You!
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DealerRater
20
July 10th, 2020
Not a good experience. Sent my car for service for no reason and had to bring the loan car back. Plus tires have low air
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DealerRater
100
July 10th, 2020
I had a great experience with Them always professional in every which way. Fast reliable knowledgeable will use in the future I highly recommend them. -Ali Siyam
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DealerRater
100
July 10th, 2020
Fabulous Customer Service from Start to Finish. Theyre very organized and systematic. My service was done in less than two hours. Everything was perfect!
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DealerRater
96
July 9th, 2020
I felt very comfortable with my agent, she really tried to come forward to satisfy my special needs. Kathy was a pleasure to deal with.
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DealerRater
100
July 9th, 2020
Outstanding service! Michael Earlich was a great salesman. He offered a great price, financing and he was flexible to work with. Very happy with my experience and the way they conduct business.
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DealerRater
100
July 9th, 2020
As always, service was outstanding. Had valet service to pick up my car and return it upon completion of work. Chris Iseman oversaw service and everything turned out perfectly.
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DealerRater
100
July 9th, 2020
Great experience! My sales associate was very cooperative, and helpful. I leased my car during the pandemic and they helped find the right one that matched my budget.
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DealerRater
100
July 9th, 2020
Orlando Dranguet was an excellent salesman. I had a great experience. I am looking forward to receiving my license plates. The Finance person was also very nice. Thanks!
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DealerRater
100
July 8th, 2020
Mr. Armando is very attentive and knowledgeable. Quick problem solver with issue with my newly leased vehicle. Frank was extremely helpful finding me a loaner on short notice and keeping me updated as my vehicles was being fixed.
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DealerRater
20
July 7th, 2020
I went in for low tire pressure sign. They repaired it and as soon as I came home again the sign came up. After calling the service twice I didnt get any answer or call back. .Disappointed.
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DealerRater
100
July 6th, 2020
We have purchased 2 vehicles from the dealership and have found the process to be easy and the staff to be very helpful. The pricing was tailored to our needs.
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DealerRater
90
July 6th, 2020
Our service advisor, Scott Bateman, explained all the work that would be required and the anticipated cost. A loaner was promptly provided, and the work was completed when promised. Our Smart was spotless and all work appears to have been correctly done. A very good service experience!
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DealerRater
100
July 4th, 2020
In the middle of terrible times there was one bright spot for me and my wife. We cannot express how thankful we are to Joe and Orlando for all they did for us. I have purchased many vehicles in my life but never had such a positive experience as this purchase. A close friend introduced me to Joe and...
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DealerRater
96
July 3rd, 2020
Jay Lee was very nice Total helpful, best of best!! & excellent, Dealer has always been very goodness. & comfortable. They are swift in action. Thank You ! Jay lee
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DealerRater
100
July 2nd, 2020
This is my 3 mercedes benz from this Dealer The sales guy and teem is excellent I would recommend nobody to buy from them. Thanks Ravi
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DealerRater
100
July 2nd, 2020
I like these guys, they first helped me with my first merc and were great for an online purchase. thanks word word word word word
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DealerRater
100
July 1st, 2020
Dealer has always been very nice. People are polite and attentive to what you want done. Customer areas are clean and comfortable. No negative issues.
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DealerRater
100
July 1st, 2020
My past experience with buying a car made me very reserved but after this I will not purchase from any other dealer. The staff were all excellent!!
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DealerRater
100
July 1st, 2020
Lino was so fantastic to deal with in every respect. And I will certainly refer my friends to him. He was so knowledgeable and made me understand how to operate the car
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DealerRater
100
July 1st, 2020
I wouldnt buy anywhere else. Pricing is competitive and their service department is great. The Benzel-Busch staff is experienced and always wants customers to be satisfied.
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DealerRater
100
July 1st, 2020
Both Jim and Joe made my experience at Benzel Busch especially in the pandemic a very pleasant one. I had lease a vehicle from BB 6 years ago but did not currently have a Mercedes. With the pandemic it made it difficult to test drive or find out what cars were available, but despite these hurdles,...
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DealerRater
96
July 1st, 2020
Took me on time, very polite, comfortable waiting room, free coffee, did not take long, decent prices. I will return for more service in the future. At least I know it is being done competently.
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DealerRater
100
July 1st, 2020
Excellent, quick service! Frank was a professional and made the process pleasant. I will definitely go back and recommend friends and family to Frank and Mercedes.
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DealerRater
100
July 1st, 2020
Kathy was very helpful! She was quick to answer all my questions and always available and responsive ! We are loving our new GLS! I highly recommend the dealership ! I thought it would be difficult getting a new truck during these uncertain times but Benzel-busch made it simple and easy! Thank You...
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DealerRater
100
June 30th, 2020
We have been working with Peter Poliandro for many years ; he is knowledgeable, professional & very courteous. You guys are lucky to have someone to represent your values in such a great way.
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DealerRater
100
June 30th, 2020
I had no idea that buying my first Mercedes Benz would be this great of an experience! From the moment I walked in, I was greeted with a smile and in that moment I knew I chose the right dealership! My salesman Peter P. was very effecient in finding me exactly what I wanted and in less than 45...
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DealerRater
100
June 30th, 2020
Sandro created an excellent and welcoming environment for me to conduct my search for a certified GLE350 vehicle even with the current situation of COVID-19. I can readily say that I appreciated the time that he took to ensure that I found a vehicle that met all of the specifics that I was looking...
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DealerRater
100
June 30th, 2020
Steve was professionally effective and everything was very smooth. He showed me relevant information timely which made it very easy to make a quick decision. Finance Manager Pat was also customer oriented. Overall I am very happy. I made a right choice about selecting the dealership.
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DealerRater
50
June 30th, 2020
I was there for service but they only finished just part of it. So I have to go back again... They are wasting my time...
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DealerRater
96
June 30th, 2020
friendly, easy to get convenient time. As always high quality service and a comfortable area for me to work while waiting the 90 minutes for service
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DealerRater
100
June 30th, 2020
Came in for the B service as indicated by my car - because of low milage not everything needed to be done so a lesser service was recommended. Some dealers may have still done the whole $700 service, but because of your honest and professional employees I only needed a $250 service.
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DealerRater
100
June 29th, 2020
The team here was excellent. I was greeted as soon as I walked in the door and received excellent service from your team especially Sandro.
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DealerRater
40
June 29th, 2020
When i dropped off the car for my airbag recall, my experience with john powell was very professional and straightforward albeit somewhat brief and blunt, which at the time i attributed to maybe him having a bad day or he was extremely busy. I had bought my C300 from benzel busch and i am in the...
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DealerRater
100
June 29th, 2020
Excellent service and attention to detail! Shout out to Frank Armondo service advisor.. everything he promised was done on time and correct.. will definitely recommend
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DealerRater
40
June 29th, 2020
I am not pleased with the service I have received because I came to pick up my car on Friday. I realized that the lock does not close anymore once I put the car in drive. And last night I also realized that my left front head light blew. I called the service department since 7:00A.M.this morning to...
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DealerRater
100
June 29th, 2020
Excellent customer experience and great service as always. The appointment started on time, and they completed the work on schedule. I would highly recommend them.
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DealerRater
100
June 26th, 2020
My 2nd purchase of a vehicle from Benzel in Englewood. As usual, tremendous service, great sales people, transparent dealing, and all around top notch organization.
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DealerRater
100
June 25th, 2020
The Benzel- Busch dealership in my opinion excels in every area,from sales to service they are at their game! I have been dealing with this dealership for 30 years and they continue to perform.
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DealerRater
100
June 25th, 2020
This is the 5th Mercedes that I have purchased from Kathy and she is always a pleasure to work with. Kathy knows the product and always beats other dealerships prices. Benzel Busch is the only dealership in NJ with extensive inventory, excellent customer service and super-sharp pricing.
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DealerRater
100
June 25th, 2020
Gio was great to work with i would recommend any to use him you don't meet to many people like him in dealerships . 5 star experience for sure
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DealerRater
20
June 25th, 2020
Almost after 7 weeks and over 200 miles of roads test and over $3000.00 dollars for the cost of labor part and repair, I left the Benzel Busch dealership with anger and regret and frustration why I ever took my car to this dealer for service? they said their business based on honesty, integrity, and...
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DealerRater
100
June 25th, 2020
Very pleasant environment, personnel and salesmenship.. Despite the current status on Covid-19 your dealership makes it easy to get the job done without inconviences.
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DealerRater
100
June 25th, 2020
Always a pleasure dealing with the staff. They display professionalism at all times!! Received all the assistance anyone could ask for and more!! Very pleased..
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DealerRater
100
June 25th, 2020
It was a fair, no pressure negotiation on a vehicle I wanted. I was provided with a list of services that were performed on the car prior to my purchase which assisted with my offer and decision.
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DealerRater
80
June 24th, 2020
I scheduled the pickup and dropoff service for maintenance, and was satisfied. The only thing I was not happy was that I was not given enough heads up time before the staff arrived.
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DealerRater
100
June 24th, 2020
Peter Poliandro is extremely attentive and courteous. Hes a pleasure to interact with and straightforward in deals. I dont feel there are hidden agendas and have had a trusty relationship with him. The rest of the staff has always exhibited great service and care while Im in the dealership.
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DealerRater
100
June 24th, 2020
Very pleased w excellent treatment from the moment I drove in for a service. I would like to thank Chris and team for superior service.
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DealerRater
100
June 24th, 2020
As always the service advisor Chris H was kind and courteous. They did exactly what the service was scheduled for. This is my 4th mercedes and i highly recommend the service dept.
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DealerRater
100
June 24th, 2020
Ask for Peter Poliandro, great sales rep. He always goes extra mile to make a customer satisfied. Quick service, professional, always there to answer all the questions.
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DealerRater
100
June 24th, 2020
I appreciate the excellent prompt service that I received during the pandemic shutdown. All the dealers were closed but communication/negotiation via email back and forth got the deal done. Thank you, guys!
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DealerRater
85
June 24th, 2020
My service experience is excellent however the problem still remains. My service manager Dave was excellent. I was treated with the utmost of respect (which was not my previous experiences at Prestige on Rte. 17 S Paramus) So treatment receives high marks. My car still has the issue of the trunk...
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DealerRater
100
June 24th, 2020
Once they received the car (it was towed), my Rep Dave Tangen was amazing! He called right away and followed up with me, fixing what had been a stressful morning. I give Dave 10 Stars for being such a pro!
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DealerRater
92
June 24th, 2020
From booking the appointment - figuring out the warranty situation - bringing the car - getting loaner car - picking up car after repairs everything was pretty smooth. Satisfied with experience.
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DealerRater
100
June 24th, 2020
Generally Services are excellent . But you are asking another items to fix in addition I asked you. That's not necessary now based on my car conditions
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DealerRater
64
June 24th, 2020
I was pleased with my service rep, Frank A. .. but, very disappointed on how my car was returned. I was told it would be washed.. and also had asked for my car to be appraised. They held it an extra two days..and no appraisal. very disappointed with the follow up.
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DealerRater
96
June 24th, 2020
Everything was perfect from service reservation till collecting my car. However, this time, I was waiting for about 20+ minutes on the outside bench till I get my car.....normally it took about 5~10 minutes, but this time it took too long......
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DealerRater
100
June 22nd, 2020
Sandro is fantastic! His professional, courteous, and friendly demeanor put me at ease right away. I went with my mom, and he was so respectful and kind. I went having researched my numbers beforehand, and wasn't given the run-around. When he saw that the car wasn't detailed the way it should've...
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DealerRater
100
June 21st, 2020
The service was 2nd to none and greatly appreciated during this time of pandemic. I would definitely refer anyone to Bensel Busch Mercedes for service or sales.
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DealerRater
100
June 19th, 2020
Benzel-Busch in Englewood is amazing. This was our 2nd car leased with Talia Colananni and she is the very best. If you want to buy or lease a car, she is the one to go to. Our experience was A class and boy are we happy with our new car.. Our experience was an absolute pleasure. Thank you...
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DealerRater
96
June 18th, 2020
Jay is knowledgeable and understands what we are looking for in a new car. He presents all the options and provided excellent guidance through the process. He is very easy to work with and we would highly recommend him to anyone.
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DealerRater
100
June 18th, 2020
The service team is excellent! I definitely recommend this service center to friends and family. Got a loaner in less than five minutes, excellent experience.
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DealerRater
100
June 18th, 2020
Rich Palm did an excellent job of making buying a vehicle easy. Without a doubt the easiest pick up a vehicle I've ever had.
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DealerRater
100
June 18th, 2020
This is our 2nd AMG purchase through Benzel-Busch & it went as wonderful as the last one. The team is very informative and works WITH you on your sale, from start to finish. The majority of our communication is over phone/text/email due to the distance from where we live, but still cannot express...
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DealerRater
100
June 18th, 2020
I searched for six months and finally saw the car I wanted with the exact options. This was as easy and fair negotiation with both Jason and Steve.
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DealerRater
100
June 17th, 2020
I had a great customer experience; Service was fast and efficient. Will continue to use Benzel Busch for my car service going forward. Thank you
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DealerRater
80
June 17th, 2020
Due to the social distancing, I was not able to get the full services. I could not get my car detailed nor getting a full explanation of car features.
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DealerRater
85
June 16th, 2020
I had W213 E class checked for noises from the front door panels as they rattled. The issue (noise) with the left front door is corrected. The right door still rattles a bit but I have to say it is much better than before so I will keep it as is. I recommend this dealership!
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DealerRater
100
June 15th, 2020
All of the staff are professional at Benzel. My car was serviced, and I was back on the road in no time at all A+
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DealerRater
100
June 15th, 2020
Thank you very much for excellent service, Chris Iselman was very good to deal with very understanding and went beyond to get what I needed on my C300 thank you Chris.
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DealerRater
100
June 15th, 2020
We have been leasing various Mercedes thru this dealership for about 12 years and found The Company to respect its clients highly especially having a representative like Mr. Lou Gallo as a frontman!
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DealerRater
100
June 15th, 2020
Scott was very professional and very knowledgeable in his occupation and keeping me updated about my c300,I will always recommend people to go to benzel Busch.
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DealerRater
100
June 14th, 2020
James is very professional, friendly &knowledgeable. Getting my new 2020 GLE in pandemic time, was so simple & easy (via phone/e-mail) thanks to James. The car & the buying experience are great.
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DealerRater
100
June 12th, 2020
Chris Iseman is extraordinary! Top notch service once again! My car was ready and clean when he said it would be. Thank you so much!
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DealerRater
100
June 12th, 2020
All personnel in the Service Dept. I came in contact were professional, courteous and helpful. The facility is immaculate and appears to be following all required Covid 19 Safety Protocols.
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DealerRater
100
June 12th, 2020
Service was great and quick. People were very friendly overall. I love the hospitality and smooth process from the moment I handed my keys to the moment I got my car back and fixed.
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DealerRater
100
June 12th, 2020
Benzel Busch is an awesome dealership! Very professional, business oriented, and focused on the customer experience. They are very busy and everyone moves at a fast pace.
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DealerRater
100
June 12th, 2020
The entire staff at Benzel Busch is amazing. Theyre all very polite and professional. Michael Vinci was the salesperson that I worked with. Hes the best!!! I would recommend him to anyone. He made the entire process so easy and pleasant.
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DealerRater
100
June 12th, 2020
Never feels like you are dealing with a car dealership. Everyone treats you like family and are so accommodating. Best car experiences Ive ever had.
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DealerRater
40
June 11th, 2020
No one was interested in listening. The only goal was to make money. Totally unprofessional to be a Mercedes Benz service dealer. Im very disappointed.
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DealerRater
100
June 11th, 2020
My first experience with Benzel Busch and came away very impressed. I've owned Porsches, Beemers, and Lexus , indeed multiple cars of each, so I have had a great deal of experience with dealers in the Tristate around Philly. These guys run a class operation and they were the only dealer with the...
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DealerRater
100
June 11th, 2020
I highly recommend Mr. Giovanni Barbaro. He was excellent and informative. He made the experience pleasurable. I am very satisfied with the price and professionalism.
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DealerRater
100
June 11th, 2020
Thank you for the great customer service I had at Benzel Busch. I brought my truck in for service unfortunately I had to return it for continued service but my service rep Scott Bateman couldnt have been more helpful.. I thank him continuously for his assistance.. Kudos Scott.
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DealerRater
100
June 10th, 2020
I was late for my appointment and yet they took care of me without a hitch. Truly wonderful group of people. they were efficient and friendly
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DealerRater
100
June 9th, 2020
Expectations were exceeded. Tim Torell did a wonderful job on attending us and our concerns. He made everything smooth and easy for us. Would love him to be assigned to us every time we visit.
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DealerRater
100
June 8th, 2020
I made a reservation to service but it was kind and the car was well fixed I am satisfied with the service Thank you service
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DealerRater
100
June 8th, 2020
LINO CASCARDI set up my appointment. CHRIS ISEMAN organized things in service, secured my loaner vehicle and the next day things were completed and good to go. Chris had my car delivered to my office and took the loaner
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DealerRater
100
June 8th, 2020
I now take my car to Benzel-Busch in Englewood because of the outstanding service that is provided. They are very organized and I never have to wait for my car. It is returned in pristine condition. It is a pleasure to go there.
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DealerRater
100
June 8th, 2020
It was a pleasure to purchase a car at Benzel Busch. Our salesman Doug Ryan was outstanding from beginning to end his customer service was 100% on point.
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DealerRater
64
June 8th, 2020
As Service - it was ok - no complains However - When I tried multiple times to request a service to my car via email- they never contacted me - I had to ask a friend who works in other of your dealerships to help me and the replacement car - was horrible - very unpleasant - They gave me a tiny...
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DealerRater
100
June 5th, 2020
Omg best place to buy a car Coustomer service was awesome and professional thanks to Michael ehrlich I was completely comfortable, I am very pleased!
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DealerRater
100
June 5th, 2020
Excellent service Joseph is a great help!! Everything is done quickly and professionally. I would definitely recommended Benzel-Busch to anyone looking to purchase a Mercedes.
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DealerRater
100
June 5th, 2020
This dealership is my go to place for service. I had a great experience especially during these times and received great service as always. A
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DealerRater
92
June 5th, 2020
Benzel Busch most likely has the BEST service, from start to finish. Their model should be represented with any luxury car dealership. Understandably, it might be a because the price of the cars sold but there are also other luxury car dealerships which are terrible. Just wish their services were a...
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DealerRater
100
June 4th, 2020
I have had very bitter experience with Benzel busch, Extremely disappointed with series of unprofessional and rigidness of service team. I was loyal customer of Benzel busch from 2002, after the bed experience in 2016, bought two Mercedes in four years SL550 and CLS63 and one Tesla. After this...
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DealerRater
100
June 4th, 2020
Benzel bush Mercedes-Benz is very well protected with hand sanitizers ,masks , face shields . I felt very comfortable and safe While Waiting for my car Maintanence they also notified me that I had two recalls which were done quickly the car came back washed and cleaned this is really impressive...
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DealerRater
80
June 4th, 2020
I am satisfied with what staff is taking care of professionally but it is required to reduce waiting time at waiting stage to meet staff.
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DealerRater
100
May 29th, 2020
Dave Tangen did a great job with service and price. Very reliable and respectful while discussing several options for my vehicle service requirements. Great work!
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DealerRater
100
May 29th, 2020
This is the best dealership, always attentive to customers, always have a loaner , great service ! Would recommend to all my friends and perspective buyers ! Thank you
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DealerRater
100
May 26th, 2020
Mike Vinci made the process of getting a brand new A-class so seamless and I have never been happier with a car. I definitely recommend
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DealerRater
100
May 26th, 2020
always a pleasure working with the service dept. in my experience. this visit was no exception. my appointment was scheduled and I was not kept waiting. Scott, my service attendant, was thorough and clear as to what would be done with the car.
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DealerRater
100
May 25th, 2020
I think that all staffs of service dept are kind and well qualified. First of all, what I was impressed of that A1 services takes only one hour. Overall, I appreciated their performance.
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DealerRater
100
May 25th, 2020
Thank you for always taking care of my service needs. You all always take good care of me and make sure the experience is oainkess
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DealerRater
20
May 24th, 2020
Im extremely upset with this dealership. To make a long story short, I scheduled a remote service since Ive been working from home during the pandemic and I usually have two card holders in my car door pocket, one for my main cards of use and IDs and another one with my less frequently used cards,...
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DealerRater
68
May 22nd, 2020
Benzel Busch used to be good a few years ago, right now they are on their way to become a money making machine. Money comes first, customer goes later. If you can afford the longer trip , Mercedes Benz of Caldwell is doing a better job and giving customers a way better experience plus better service.
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DealerRater
100
May 22nd, 2020
Kathy was a pleasure to work with. Always responsive and attentive. A true professional. She made the process easy even in the difficult situation of the Covid lockdown. I would highly recommend Kathy to anyone.
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DealerRater
100
May 22nd, 2020
I was here to trade my car on new C43 amg Mercedes through Benzel Busch motor car and it was a very great experience. i love my new car.Michael did a fantastic job guiding me through the options and answering all my questions. I highly recommend Michael to anyone looking at purchasing or leasing a...
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DealerRater
96
May 22nd, 2020
Benzel-Busch in Englewood, NJ, is one of the best dealerships I have seen. During the COVID-19 pandemic, I could not go and enjoy their beautiful showroom. Giovanni Barbaro, our sales representative, personally delivered the new car to my house. I truly appreciate his service and dedication.
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DealerRater
100
May 22nd, 2020
Theres a MB dealership closer to me but I chose Benzel-Busch even it is a bit out for its great customer care. From searching for the right vehicle to scheduling the first service, the whole experience has been awesome. Every one I met along the way was professional and courteous. I have an...
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DealerRater
100
May 22nd, 2020
Everything was fixed correctly, considering the pandemic they have their act together at Benzel-Busch. Frank kept me up to date as to the status every step of the way.
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DealerRater
100
May 21st, 2020
Considering the pandemic the sales representative Mr. Palm was professional and attentive. Mr. Palm made my car buying experience easy. I will recommend this dealership.
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DealerRater
100
May 21st, 2020
I recently leased a new GLA and it was the BEST experience they gave me a great deal and worked with me via phone where all I had to do was go to the dealer and sign and pick up my car everyone was super nice and friendly I would highly recommend for anyone looking to get into a Mercedes
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DealerRater
100
May 21st, 2020
Fast and friendly service staff. They were attentive to my needs and worked quickly to solve my issues in spite of being quite busy in the service department areas.
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DealerRater
100
May 20th, 2020
One of my favorite Benzel Busch Michael Vinci always takes good care of me. Great customer service. Full of patients with his customers including me :grin:
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DealerRater
100
May 19th, 2020
I bought my first car through this dealership and the staff was great. Kathy was always there to answer any questions I had promptly and thoroughly. Pick up was quick and easy, as well. Im very happy with my purchase and this dealership.
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DealerRater
76
May 19th, 2020
Very easy to work with. I was just annoyed that I needed the new break pads and rotors as my car has 27k miles. Was strange how the back breaks had issues and not the front. Paid a lot of money for this which I wasn't happy about. However, the service was excellent.
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DealerRater
60
May 18th, 2020
So-so service. Steep prices. Never get a car with run flat tires. They flatten your wallet. They take too long to do repairs, lousy
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DealerRater
96
May 18th, 2020
I generally feel like I"m getting straight information from Benzel Busch, and appreciate their level of service. Have brought two cars in in the last two years. One under warranty and one out of warranty. In both cases all matters were handled well. Like any dealer, prices aren't cheap, but unlike...
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DealerRater
92
May 18th, 2020
Steve David was excellent, he knew what I was looking for and proactively following up and made overall experience good. My experience with Trade in also went well. Jose was giving good suggestion at the same time he wasn't pushing for anything. Very solid professionals.
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DealerRater
64
May 17th, 2020
I went to this dealership under the recommendation of a salesman. Its supposed to be a simple and straight forward chech since my had been functioning pretty well. I asked the manager just for routine maintenance and also check 1) one of the tires has leaking issues for a few weeks, 2) car charger...
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DealerRater
100
May 15th, 2020
John Barbaro was excellent in helping us. He went above and beyond to make sure we were happy with our vehicle. I cant say enough what a pleasure it was to deal with John!
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DealerRater
100
May 15th, 2020
The salespeople were very helpful in finding the right car for me and were flexible with pickup times. Communication was simple and everyone I've spoke with was friendly able to answer all of my questions.
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DealerRater
96
May 14th, 2020
Really liked the service and even during COVID situation, the car was sanitized and cleaned. There was a glitch in the seat, which they have scheduled to fix.
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DealerRater
100
May 14th, 2020
Good inventory and great deal. The help with the car selection from John Meyer and the deal making with Sal Architto were streamlined and efficient during this trying times.
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DealerRater
100
May 14th, 2020
Balanced air pressure in tires! Called went in and in 10-15 problem corrected! Staff professional and courteous- very pleased with service! Thank you very much!
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DealerRater
100
May 14th, 2020
Scott was incredibly easy to deal with and his communication kept me in the loop the entire time. Highly recommended and a great experience. Thank you
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DealerRater
100
May 14th, 2020
Best dealership in the area. Michael Ehrlich is truly a client oriented salesman and the sales manager and service staff are the best un the business.
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DealerRater
100
May 13th, 2020
Excellent Service and client consideration - My car was picked up at my residence and a loaner car was delivered at the same time. Then my car was brought back to me and loaner car was taken back to Mercedes-Benz. All service representatives were very courteous and professional as well as the...
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DealerRater
100
May 12th, 2020
Excellent customer service Thank you very much from Service Im very happy :smiley: great dealer highly recommended every one Quality respect very professional management and staff
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DealerRater
100
May 11th, 2020
Always excellent service. They make you feel like a valued customer. I have bought or leased 8 vehicles from them and would highly recommend them.
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DealerRater
100
May 11th, 2020
Very pleased with my C300 service, only but is the customer service coming in and picking up I had to look for somebody to help at the moment, I think this is due to the Covid-19 situation and probably having less people now, that's why I keep 5 stars, even though I'm lucky to have service available...
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DealerRater
100
May 10th, 2020
Always its a pleasure to get my car back purrrrong like a kitten one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen
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DealerRater
100
May 9th, 2020
I really appreciate Michaels help in helping my dad find his dream car at a great price. Their show room is closed at this time, however, it was still an easy process to complete the deal and picked up the car using contact free measures. Great doing business with this dealer. Highly recommended.
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DealerRater
96
May 8th, 2020
James Scott was great, he kept us updated of the car process, step by step. Particularly in this difficult covid 19 enviroment. Everything was handled very professional.
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DealerRater
100
May 8th, 2020
My experiences at Benzel Busch have always been good. The sales persons are always informative and out going and the service staff is knowledgeable and helpful to needs.
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DealerRater
20
May 8th, 2020
Not happy, the car has some electrical issues that needed to be addressed before leasing, no one showed us how to use the features in the car
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DealerRater
96
May 8th, 2020
great easy scheduling,, John service advisor is wonderful,, got all done same day,, calls back, and had always been a easy to work with, and knowledgeable ,, highly recommend
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DealerRater
100
May 7th, 2020
Excellent service. Sent text email to both Peter Poliandro and Scott Bateman, quick response and accomodAted my concern for servicing my truck. Service crew were courteous and prompt service area is clean
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DealerRater
100
May 7th, 2020
Check engine lights up and got it fixed under the warranty. I am not happy with my two year old Mercedes needing to have parts replaced. However the service process is a smooth experience.
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DealerRater
100
May 6th, 2020
We were extremely pleased with the whole car selection/ leasing/ delivery experience Our salesperson Jae Lee was a real pleasure to work with, very professional, crisp John of the Management team went out of his way, above and beyond the call of duty, to make us feel a part of the Benzel-Busch...
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DealerRater
100
May 4th, 2020
Everything worked out fine The dealership was most accommodating Very efficient with follow up They let us know when they were coming Mask and gloves were all worn
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DealerRater
100
May 4th, 2020
Everything from booking the appointment, the curbside check-in crew, the loaner car,the service work and the cleanliness of my car upon return were absolutely flawless.
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DealerRater
100
May 4th, 2020
The service mgr. was prompt, professional, and courteous.. The loaner car was awesome! They took my care in immediately and began an assessment of it. The service mgr. explained everything to me in detail. I was in and out within a short time. I have complete confidence in this service team.
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DealerRater
20
May 4th, 2020
The dealership's printer was allegedly not printing and NO service records were provided at time of purchase. We took their word that there has never been any problem with this vehicle only to find later (after prodding them repeatedly to email us the service records) that they machined the rims of...
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DealerRater
100
May 3rd, 2020
We got a flat tire and needed our car immediately. But our Mercedes dealership nearby us was closed due to the Covid-19 pandemic. So we brought our car to this dealership. Thank you so much for working during this pandemic situation, we appreciate it!
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DealerRater
80
May 1st, 2020
The service was well done however, the loaner car provided was supposed to be clean and sterile due to the pandemic. It was not. The outside was notable for the number of bird droppings. The inside had dirt on the seats. But, the worst was the smell of cigarette smoke that permeated the car. ...
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DealerRater
100
May 1st, 2020
Professional, kind, courteous, attentive. Just a few words to describe my experience. The best part of my experience is my salesman Lou Gallo. He is the reason I keep coming back!
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DealerRater
100
May 1st, 2020
As if my service with Kathy Zagula wasnt enough, Michael Hill was another amazing factor in my decision making. He was really the icing on the cake for my experience. He went out of his way to make sure that all of my needs were met. He made me feel so secure that I was making the right choices. I...
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DealerRater
100
April 30th, 2020
I havent picked my car up from an auto accident yet to check on the work that has been done, however, the process has been seamless and effortless on my part. Vanessa Chan has taken care of everything so far and I have been in goods hands!
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DealerRater
100
April 30th, 2020
Excellent service Joe Herman made it happen 123! Frank was in touch and made it easier. Guys who picked up and returned car were professional in this difficult time
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DealerRater
100
April 30th, 2020
This is my 2nd Mercedes from this dealership and once you go Mercedes, it's hard to go back! The best part of my experience was Michael Vinci. He makes the process so smooth and easy and always looks out for my best interests. Both times, I felt like it was a partnership to find the right car for...
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DealerRater
100
April 28th, 2020
Wonderful experience! Courteous efficient service! I will recommend this dealership to everyone. I will be a returning customer in 36 months. They made car buying easy!!!
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DealerRater
100
April 27th, 2020
Overall service was good. Everything went quick as possible even during this hard time. Mercedes looks out for there customer as family. Which is outstanding.
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DealerRater
100
April 27th, 2020
Pleasant, efficient , friendly, gave loaner quickly , recalls done, Estimate for repair given , waiting area was clean and covid dafe, good communication and they washed my car !!!
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DealerRater
96
April 24th, 2020
It's not cheap, but you get what you pay for! Always a good experience. Lobby area is top notch and is very customer friendly.
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DealerRater
100
April 24th, 2020
They were professional, thoughtful and polite. A perfect buying experience. Thank you for taking every precaution to keep the client and your staff safe. Great experience.
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DealerRater
100
April 24th, 2020
From start to finish they worked closely with us to meet our requirements. First class! I strongly recommend Benzel Busch. I have bought or leased vehicles from them for 40 years.
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DealerRater
100
April 23rd, 2020
Always a wonderful experience extremely professional and very careful due to this horrible COVID-19 epidemic will be returning for a full class on my car thank you again
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DealerRater
100
April 22nd, 2020
I especially like the valet delivery of the auto. In these scary times it was nice not to have to leave ,y home, I had to have the car towed--that could have been more timely from M Brace,
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DealerRater
100
April 21st, 2020
The staff was great and professional. Always there when you have questions or need assistance. Wonderful customer service.
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Cars.com
100
April 21st, 2020
I had the pleasure of buying a car from this dealership and I must say the treatment I received was excellent. Even though I had delays in my custom build (which was out of their hands) they went above and beyond to make sure I was informed with status. I even recommended them to a friend while...
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DealerRater
100
April 21st, 2020
Benzel Busch always goes above and beyond for their service appointments. Im always greeted with enthusiasm, respect & delight. They are so efficient and make sure that you are taken care of. I have been a customer for 6 years and I wouldnt have it any other way. They are such a pleasure to work...
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DealerRater
100
April 21st, 2020
I had tire pressure imbalance which I couldn't solve the problem by myself. They adjusted my tire pressure and check the tire thoroughly for free!
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DealerRater
92
April 21st, 2020
Facilities are A plus and over all as a client the relation was excellent. Unfortunately the Corona virus get in the middle for a better training of the tools the car has.
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DealerRater
100
April 21st, 2020
Michael Vinci was excellent throughout the entire process. I came from Allentown looking for options for buying a car. The service provided exceeded my expectations during this very difficult times.
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DealerRater
100
April 21st, 2020
Michael Vinci was great to deal with throughout the entire process, especially during such a difficult time - very professional, knowledgeable and responsive. He was a pleasure to work with!
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DealerRater
100
April 20th, 2020
As always, Benzel-Bush far exceeded my expectations. From the moment I contacted John Powell for service and a minor repair to the moment my car was completed, I was kept well informed of timeframes and work completed and pending. Awesome job as usual by the service team!!
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DealerRater
100
April 19th, 2020
Once again, even during a pandemic, the service department exceeded all expectations. I have come to expect nothing less then perfection, because that is what they always provide!
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DealerRater
100
April 18th, 2020
From the mechanics to management and sales, the team at Benzel made every effort to help resolve my auto issues. Well done team. Appreciate you going to bat for my wife and I.
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DealerRater
100
April 18th, 2020
My overall experience for my express service was great. The service was fast. The personnel were pleasant and professional. I will have my vehicle serviced here again.
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DealerRater
100
April 16th, 2020
The service is always excellent at Benzel Bush. The service adviser was quick, efficient, and i was out in loaner in 10 minutes. I received a call several hours later that the service is complete,
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DealerRater
100
April 16th, 2020
Fast and efficient service.Service advisor was helpful and friendly. Would recommend to friends. Happy so far with my Mercedes GLE. x x x x
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DealerRater
100
April 15th, 2020
Excellent service very friendly Professional service Wonderful people This is the location you can trust I will stay with Benzel Busch I will recommend this location
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DealerRater
100
April 15th, 2020
In the wake of this pandemic Mike E made sure everything went in without issue! Victor was also patient, knowledgeable and pleasant. He waited outside at a distance while I sat in the car filled out the paper work and shouted questions from him through the window!
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DealerRater
100
April 14th, 2020
I recently received a postcard from Benzl Busch informing me of a special offer regarding a trade in of my car. I called the dealership and asked for Joe Simsek (whose name was on the card) during the covid 19 period. The receptionist gave Joe the message at home. He called me back from home (in...
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DealerRater
100
April 12th, 2020
Maintained their always high standards in the midst of the coronavirus challenges. Excellent service for the car. Easy scheduling and quick turnaround while fully respecting the additional risks that the virus posed in the pick up and delivery of the car. They will always get my business.
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Cars.com
100
April 11th, 2020
This dealership always exemplifies high quality and friendly service. I have experienced many dealerships in Bergen, Hudson and Essex counties and find Benzel Bush maintains integrity throughout the entire process, from the initial deal, servicing to the next purchase. I've done two car deals with...
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Cars.com
100
April 10th, 2020
it was a great experience for the whole purchase process of the new MB from Benzel-Busch in Englewood. Everything ran smoothly, exchange of information was transparent and frank. Every aspect of the purchase process fell into high quality category.
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Cars.com
100
April 9th, 2020
Frank Armando is great. I always feel comfortable knowing he is there when my car needs service. I always appreciate the ease of drop off and pick up as well.
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DealerRater
100
April 8th, 2020
Costumer service advisor Harold Reyes has outstanding customer service 5 stars:star2::star2::star2::star2::star2: very knowledge and comprehensive also recommend few things to be aware like tires and be on time on oil change
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DealerRater
100
April 8th, 2020
I have always had an Outstanding Experience at Benzel-Busch. The moment one enters the facility, there is a friendly welcoming feel. KUDOS to the staff for their dedication and professionalism. It is always a pleasure to visit the site. Special Thank you to Giovanni Barbaro, the Best Account...
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Cars.com
20
April 6th, 2020
Very poor communication. No updates given for a week regarding my vehicle during service. I will not use this facility again nor recommend it again
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DealerRater
100
April 6th, 2020
I went in for a service A and received timely and professional service during my visit and I am very satisfied with the service that I received.
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DealerRater
100
April 4th, 2020