Authorized Mercedes-Benz Dealer in Englewood NJ | Benzel-Busch Motor Car
Authorized Mercedes-Benz and AMG dealer in Englewood NJ. New car sales, certified-preowned sales, service, and parts. Family-owned since since 1976, our unique approach to automotive retail is based on transparency, integrity, and superior attention to detail.
We're located at: 28 Grand Ave, Englewood, NJ 07631
And we have a new location at: 1 Mercedes Way, Harriman, NY 10926
Call us at: 201-567-1400
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Sales hours
Monday-Thursday 9am-7pm; Friday 9am-6pm; Saturday 9am-5pm; Sunday Closed
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Service hours
Monday-Friday 7am-6pm; Saturday 8am-4pm; Sunday Closed
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Parts hours
Visit our online parts store
Reviews
April 30th, 2021
Michael Vinci was extremely helpful during the entire car lease process. Was very professional, patient and amicable at the same time. Very pleased with his services and would recommend anyone interested in a Mercedes to go and talk to him.
DealerRater
April 30th, 2021
Mike Vinci was extremely patient. He really took the time to really understand what we needed and made it happen. Thank you so much for your assistance.
DealerRater
April 30th, 2021
We had a wonderful experience with Doug and everyone we encountered. Doug is the picture of professionalism and helped us get the perfect car. He even let us bring our puppy with us to pick it up, which was huge and helped alleviate stress of getting someone to watch him. Everything about our second...
DealerRater
April 29th, 2021
The staff is very knowledgeable cautious and helpful for every concerns. We really appreciate their way of handling issues. I have been dealing with Chris for the last 30 yrs or so and so far never find any kind problem with his handling the issues.
DealerRater
April 29th, 2021
I chose the Benzel Busch Mercedes dealer per my friend's recommendation.
I had a great experience, especially with James Scott. He was a great help.
DealerRater
April 29th, 2021
David Tangen is excellent., He always gives us great service. David is responsible,attentive to what needs to be done and keeps us informed along the way. Thank you so much.
DealerRater
April 28th, 2021
Very efficient throughout the entire service starting with making an appointment, handling the paper work upon arrival, taking care of all items being serviced and finally informing me to pick up the car.
DealerRater
April 28th, 2021
Chris Iseman in Service is still the best reason to buy a car from Benzel. We have been working with him for over 20 years and he is always extremely helpful. We have full confidence in Chris for all of our Mercedes service needs
DealerRater
April 28th, 2021
Great service at a challenging time. Joseph did an excellent job of keeping us informed of status along the way well done! Look forward to a long lasting relationship with Benzel-Busch.
DealerRater
April 28th, 2021
The dealership took our credit card for payment and then also sent us an email asking for a duplicate payment.
My car wasnt washed while it was there for the 2 day service? Not sure why?
DealerRater
April 28th, 2021
Excellent dealer and very good attentions! The finance department is very efficient, jay Milich the sales dept did an excellent job and very good attentions
DealerRater
April 27th, 2021
Great service!!! Everyone was very accommodating! It was quick and easy. I was called when the car was ready and it was waiting for me.
DealerRater
April 26th, 2021
Excellent service rep. ,David Tangent is very professional and satisfies all our needs. He's a large reason we are with your dealership. We know if anything goes wrong that we can depend on him
DealerRater
April 26th, 2021
Never a bad experience at Benzel-Busch. Service is always outstanding. We are always given a loaner so that we can continue our day. Everyone is pleasant & professional!
DealerRater
April 24th, 2021
Benzel-Busch Englewood is an excellent dealership, with outstanding service. Very easy and pleasant experience with all interactions. I was offered a loaner car and repairs were done promptly.
DealerRater
April 24th, 2021
Benzel-Busch Motor Car Dealership was an exceptional experience. All personnel with whom I worked were professional and knowledgeable. I appreciated the attention to detail and the speed with which my purchase was executed.
DealerRater
April 24th, 2021
Excellent service treated me very good with the service and loaner , service was wonderful I was updated along the way and I recommend this dealership for great service for your Mercedes
DealerRater
April 22nd, 2021
easy to make appointment, adviser offered a loaner or ride to home. request the car to be cleaned, convenient for me being only 5 minutes away
DealerRater
April 22nd, 2021
easy to make appointment, adviser offered a loaner or ride to home. request the car to be cleaned, convenient for me being only 5 minutes away
DealerRater
April 22nd, 2021
I am impressed with the speed that my purchase was handled and the customer service was 5 stars.
A big thank you to everyone involved.
DealerRater
April 22nd, 2021
I am impressed with the speed that my purchase was handled and the customer service was 5 stars.
A big thank you to everyone involved.
DealerRater
April 22nd, 2021
Giovanni Barbaro is a pleasure to work with. Always professional and helpful.
Have leased all our Mercedes through him and never had an issue. Will continue
our working relationship for years to come.
DealerRater
April 22nd, 2021
Giovanni Barbaro is a pleasure to work with. Always professional and helpful.
Have leased all our Mercedes through him and never had an issue. Will continue
our working relationship for years to come.
DealerRater
April 21st, 2021
My service rep was helpful with everything including setting up loaner car and making sure that everything was good and taken care of quickly and correctly
DealerRater
April 21st, 2021
Normally a very good experience so I still would recommend, but they were certainly off yesterday. Probably off due to new Covid restrictions. But I felt that there was a certain disconnect that I have never felt at this service center before.
DealerRater
April 21st, 2021
Fast . Efficient . Painless . Simple . Every time I bring my. Sr to be zeal Busch its a home run . Wouldnt go anywhere else for all my Mercedes needs
DealerRater
April 21st, 2021
Fast . Efficient . Painless . Simple . Every time I bring my. Sr to be zeal Busch its a home run . Wouldnt go anywhere else for all my Mercedes needs
DealerRater
April 20th, 2021
Giovanni Barbaro of Englewood NJ Benzel-Busch was by far the best salesperson we have ever had the pleasure to work with! He went above and beyond to help answer all and any questions we had, made the process quick and easy. He was professional, helpful, excellent communicator with 100% follow...
DealerRater
April 19th, 2021
Benzel-Busch defines excellence. Every aspect of my experience purchasing my car was as pleasant as it was professional. Both Sal Architto and Joseph Simsek are terrific brand representatives. This is how it is supposed to be done. We are coming back for another car in a few months.
DealerRater
April 19th, 2021
Probably the most pleasant new car purchase I have ever experienced. Mike Vinci was a great sales person to work with. And I love my new A Class sedan.
DealerRater
April 17th, 2021
Honest and transparent transaction. Excellent communication and follow through. Look forward to future purchases! Orlando Dranquet and Joseph Herman are the absolute gentlemen. Overall a five star experience delivered by professionals who truly care about the customer and represent the brand with...
DealerRater
April 17th, 2021
As usual, we received great service, Frank Armando is very helpful. Whenever we call him with a problem, he is helpful and quick to resolve any issues.
DealerRater
April 16th, 2021
Had a smooth experience. Everybody was professional, helpful and courteous. Place seems well run and the staff is experienced. Nothing shady. Went to another dealer in Great Neck a week earlier to check out a car and the experience was totally different from the get go.
DealerRater
April 16th, 2021
Joseph Simsek is by far the best car sales person we have ever worked with. He made the process as easy as possible. We were so appreciative of how he was able to help us get out of our old lease and into a new one in a matter of hours!
DealerRater
April 16th, 2021
I had a great experience here. They were friendly and professional. The service done to my car was well done! I give my wonderful thanks!
DealerRater
April 15th, 2021
I can't believe you would even ask me! It's impossible to get a call back and an accurate diagnonsis. Every step of the way there is a $306.00 diagnostic fee. Brought the car in for pothole damage and got it back even worse. 42,000 miles on my car and after almost $9000 in repairs and 2 return...
DealerRater
April 15th, 2021
I brought the car in for squeaking sound in the brakes and without the breaks also , they took the car in fir few days and changed the breaks pads to new ones , although the car is brand new less than a year old ! Got the car back 2 days ago and supposedly the break pads been changed and the car...
DealerRater
April 15th, 2021
Ive purchased 11 cars in my life, this being my 11th. Ben is hands down THE BEST sales person Ive ever worked with.
DealerRater
April 15th, 2021
I received excellent professional service. My salesman Lamont Saunders was always patient, professional and courteous. Harold Reyes in the service department was also professional, prompt and very helpful.
DealerRater
April 14th, 2021
I have been servicing my Mercedes now for 3 years. The staff has always been prompt and courteous. Last November I leased a new E459C. The order took some time (3 months!) because of production delays at Mercedes. Jay Lee from sales was always a gentleman and professional.
DealerRater
April 14th, 2021
All went well. They were on time and very professional. They reaches out before doing any work. I was very happy and will recommend Benzel Bush to others.
DealerRater
April 13th, 2021
Talia, in sales, was lovely and she made the purchase easy. So did Stacy in the financial area. Chris Iseman in service was incredibly kind, patient and helpful with the new technology that I was having trouble understanding.
DealerRater
April 13th, 2021
Ive been shopping since over 10 years will not shop anywhere else feel like Im at home. Will recommend everyone everyone I know.
DealerRater
April 13th, 2021
Frank A in service made the appt quick and easy. Dropped the car at 7am and picked it up by 10am, everything was perfect as usual.
DealerRater
April 13th, 2021
We gotten all our cars here & serviced here, would not think of going anywhere else! Lino is our salesman, always looking out for best deal for us. Chris Iseman is our service guy. He has always helped us out even last minute.
DealerRater
April 13th, 2021
Benzel Busch consistently earns praise for their service department. This was a non scheduled service for a bulb failure. In and out in 30 minutes. This is why I have worked exclusively with this dealership for 27 years.
DealerRater
April 13th, 2021
Benzel Busch consistently earns praise for their service department. This was a non scheduled service for a bulb failure. In and out in 30 minutes. This is why I have worked exclusively with this dealership for 27 years.
DealerRater
April 12th, 2021
I want to thank Kathy Zagula and the management staff at Benzel-Busche.
They made my purchase experience an easy one. I appreciate how much they went out of their way for me. Thanks again and I will recommend all my friends.
DealerRater
April 12th, 2021
I had a very pleasant experience purchasing a new GLS450 from Mike Vinci @ Benzel-Busch. He was easy to work with, responsive, and we agreed on a very fair price for the car. Highly recommend.
DealerRater
April 12th, 2021
My service advisor scott was fantastic. Scott kept me well informed about my vehicle while in was being service. When I brought vehicle in scott took time to show me loaner vehicle and when vehicle was finished he also came out and when over everything that was done. Scott was again fantastic....
DealerRater
April 10th, 2021
I wouldnt go to any other dealer , even though there are closer ones because my service consultant , David Tangent is the only one I trust to make sure everything is done correctly. He used to be a mechanic so really knows what hes talking about and takes the time to explain why services are needed...
DealerRater
April 10th, 2021
From sales to service Benzel Busche in Englewood is the best of the best. Took a little longer than expected to get an issue resolved by they were on top of it until it was complete.
DealerRater
April 9th, 2021
Scott was a fabulous and patient sales associate. He made the experience pleasurable and easy! The facility is clean and well organized, with a friendly staff.
DealerRater
April 9th, 2021
It was easy to schedule, They kept me informed of the progress. There were no surprises or charges I wasnt aware of prior to the start of work. Overall very please with the people and the service
DealerRater
April 9th, 2021
when I dropped my car off, I had to go inside and "wait" for someone to discuss the maintenance with me. I had to wait a long time. This is unacceptable. When I picked the car up, everything was excellent, quick as it should be..
DealerRater
April 9th, 2021
when I dropped my car off, I had to go inside and "wait" for someone to discuss the maintenance with me. I had to wait a long time. This is unacceptable. When I picked the car up, everything was excellent, quick as it should be..
DealerRater
April 8th, 2021
I leased another car from Benzel-Busch and as before the process was very smooth and everyone was very helpful. I highly recommend the dealership for Mercedes purchase or service.
DealerRater
April 7th, 2021
Always great service! Frank always takes his time and listens! Always gets down to the issue and always keeps communication open on status of my car.
DealerRater
April 6th, 2021
it took me more than 2 to get information about my vehicle status and have delivered. the bill was paid online . i did not have use of the vehicele for 5 days
DealerRater
April 6th, 2021
Seemless and stress free process. In and out and having all covid guidelines in place. Clean facility, everyone has masks on and very courteous. Always a pleasure to come here!
DealerRater
April 6th, 2021
Excellent job as always. The dealership always makes servicing my cars super easy. I highly recommend the dealership to anyone who owns a Mercedes Benz
DealerRater
April 3rd, 2021
Benzel Busch offers professional, , courteous service. Our family has been purchasing and servicing our vehicles through Benzel Busch for over 55 years. Loyalty well deserved
DealerRater
April 3rd, 2021
Mike recently help me with the purchase of our 2021 GLS 450. He was extremely easy to work with, we agreed on a very reasonable price, and the delivery process was quick, smooth, and easy. Great experience all around.
DealerRater
April 3rd, 2021
Service was outstanding, Giovani available at all times to explain everything and answer every question. Had great patience with us. Could not more highly recommend.
DealerRater
April 2nd, 2021
Your sales rep Jay Lee has excellent services and great knowledges which
I liked very much.
Also as an old steady customer of Mercedes Benz I appreciate it your service
Department too.
DealerRater
April 2nd, 2021
He was very friendly, kind, respectful, and professional. The service at Benzel-Busch Motor Car was also great and we are really satisfied. Highly recommended!
DealerRater
April 2nd, 2021
Great service from Chris Iseman - very efficient and responsive. Love the text function, makes it very easy to communicate.
Best dealership experience I have had.
DealerRater
April 1st, 2021
The service department is not professional whatsoever. Brought my car in for the same issues over 3 times in a course of 2 weeks and they still did not resolve the issue. Theyre excuse was we couldnt find anything so here is your vehicle back. Unreliable, inadequate, and unknowledgeable are a just a...
DealerRater
April 1st, 2021
I would like to extend my appreciation to Craig Fusco, Joseph Simsek and Paterno Cabrera for creating an ideal experience for me at Benzel-Busch. Thanks for allowing me to pull off the ultimate surprise for my wife on her 60th birthday.
DealerRater
April 1st, 2021
Outstanding service and attention to detail
Ou salesman John Meyer spent the time to understand our requirements and offered multiple options so we could arrive at our decision. Everyone worked as a team to deliver the car the same day!
DealerRater
April 1st, 2021
The team in Benzel-Busch go above and beyond in taking care of the customer. I found exactly I was looking for and despite the long decision process, they were always very attentive. Special thanks for Talia!
DealerRater
April 1st, 2021
Lino is the ultimate professional. He made the whole experience great. I was particularly impressed with his attention to detail. I would recommend Lino and Benzel Busch very highly.
DealerRater
March 31st, 2021
Please continue to give free car wash to your regular customers. Good job :thumbsup: Your location is very accesible for me. Ill recommend you to
my friends.
DealerRater
March 31st, 2021
My experience with Benzel-Busch was very good--this is the third car I bought from them. Eli Kalajian has worked with me each time and he is wonderful--he is very knowledgeable and I trust him.
DealerRater
March 31st, 2021
In this branch the quality of service is always excellent. Everything was done quickly and on time. The staff is very polite and attentive. I recommend this service to everyone.
DealerRater
March 30th, 2021
Terrible company, terrible service. One of your guys was rude to me and told me I looked like an idiot. I was beyond upset and will be taking my business elsewhere
DealerRater
March 30th, 2021
Terrible company, terrible service. One of your guys was rude to me and told me I looked like an idiot. I was beyond upset and will be taking my business elsewhere
DealerRater
March 30th, 2021
professional and knowledgeable service from good professionals the personnel know how to handle customers even with covid restrictions always able to get my questions answered with respect and courtesy
DealerRater
March 27th, 2021
This dealership is amazing. They treat their customers with the utmost respect and really understand their customers needs and wants. They are very welcoming towards everyone.
DealerRater
March 27th, 2021
Took me right away! Had a nail in my tire. Chris was one of the nicer reps I have worked with at Benzel. This location is closest to my house.
DealerRater
March 26th, 2021
Dave was great to work with, didnt push after sell, was patient & answered my questions, loaner process very easy, clean surroundings, followed safety protocol
DealerRater
March 26th, 2021
All I have to say is MARKO the heart this gentlemen has is pure 100% kind and helpful every single time Ive taken my vehicle to get serviced hes been there to help me explain what I needed and what was important not like regular mechanic that come up with stories to empty your pocket this man is...
DealerRater
March 26th, 2021
Smooth and quick transaction
Richard helped me a lot
Definitely recommend to everyone
I will also go back to them when I get my next car
DealerRater
March 26th, 2021
Frank was great and very supportive. Although we had to leave the car longer than initially expected I was pleased with the outcome. I appreciated them going the extra mile in my particular situation.
DealerRater
March 26th, 2021
All went smooth and efficiently; appreciated pick up and drop; everyone was polite and helpful. Chris is great to work with and has been over many years.
DealerRater
March 25th, 2021
Everybody was very polite professional and helpful.I would recommend them to all my friends.I will also go back to them when i get my next car
DealerRater
March 25th, 2021
I bought used car from Benzel - Busch at englewood. It was the right choice to buy a car there. Everything was satisfactory, including the description of the vehicle and the vehicle recommendation tailored to the taste of the buyer.
DealerRater
March 25th, 2021
what shout i say? he(jay lee) is a good employee of the mercedes_benz company
who has all of his perfect manners and service,and he is such a person who treats me and other customers with great,perfect,warm,heartfelt hrart.
thankyou jay
thanks m b
DealerRater
March 25th, 2021
Abe was really kind and professional. He helped me with setting up a new lease with Mercedes Benz, and it was fortunate for me to meet Abe as a dealer.
DealerRater
March 25th, 2021
Excellent and prompt service even tho I showed up last minute. Marko was attentive and really helped me to get on my way promptly. I had other places to be and he made sure everything was expedited for me.
DealerRater
March 25th, 2021
Great service. Efficient and no hassles. Got in and out in minutes. Never had a complaint with Benzel Busch and will always be a customer.
DealerRater
March 24th, 2021
Got my car serviced yesterday in a quick, transparent, and professional manner. Hats off to Chris, who accurately told me how long the work would take, at what cost, and called me when done!
DealerRater
March 24th, 2021
Service experience was seamless, quick and efficient. My service Manager communicated with me clearly. The loaner car provided was exceptional. All the employees were friend & followed all Covid guidelines
DealerRater
March 23rd, 2021
It was our second purchase at this dealership. Our salesman was knowledgeable and extremely patient in helping us decide which vehicle to get. The manager of this location made us feel valued as customers and took the time to personally welcome us.
DealerRater
March 23rd, 2021
Harold was very kind and patient while being professional. .The other reps were very polite and would ask me if I were being helped.
I guess the price was reasonable.
DealerRater
March 22nd, 2021
Dave Tangen handled my issue with 3-day old car efficiently, courteously and with timely follow up . Excellent service experience for my 1st Benz. Between Dave & Sal Architto my problem was handled most professionally and made right a factory oversight problem.
DealerRater
March 22nd, 2021
Benzel Busch is always so professional, efficient and gracious, which is why my mother and I have been exclusive customers for over 30 years. They are the best.
DealerRater
March 22nd, 2021
First of all, He was trying to sell me parts i didnt need without even checking the vehicle , very unfriendly and very unprofessional. smh!
DealerRater
March 19th, 2021
Great person for this man Mr. Giovanni Barbaro & Pat Cabrera.
No complains for these people to deal with. I just wish I got a more
better price and rates which make sense for this CPO with 35k miles.
These two hardworking professional employees of yours is the gem
of your frontlines. I believe...
DealerRater
March 19th, 2021
Very efficient, easy to have my car serviced. Gave me a loaner and I was in and out in 5 minutes. Dave is always nice and very professional. Everyone who works at this dealership is very efficient, and very nice.
DealerRater
March 19th, 2021
Your service department is tops. Have been working with Dave Tangen for many years and he has always been professional.
Do miss the chocolate cappuccino, omnce Covid is done, please bring it back. .
DealerRater
March 19th, 2021
Dealer did not inform me on timely fashion and delivered service very late (10 days late). Mr. Frank Armando was good, but other people involved my service was poor.
DealerRater
March 19th, 2021
They ruined my car and cannot tell me when it be fixed. Don't talk friendly at all. They are lying. I called the cooperate and still waiting a call from the manager. I went it in for the sound coming from my seat. They opened the seat and couldn't install it back. all the leather is wrinkled up and...
DealerRater
March 18th, 2021
Overall excellent experience. Dave Tangen handled my situation superbly. I have a low mileage car (a 2018 Mercedes with 10,000 miles) but the wheels were damaged due to the poor condition of the roads in NJ. He explained the reasons for fixing the wheels and the alignment of the tires. Very...
DealerRater
March 18th, 2021
Our sales person (Talia) has been extremely courteous, knowledgeable and helped us so
well through out the buying process. At the time of delivery, Talia and other staff were so friendly and made the whole experience a wonderful one.
Thanks Benzel Busch
DealerRater
March 17th, 2021
Very nice atmosphere and beautiful showroom. Mr Jay Lee was an amazing help and the car was there, clean and when we picked up the car it was detailed and ready to go. Very effortless car buying experience.
DealerRater
March 16th, 2021
Great friendly service! Worked with me to meet my needs so I could get into my beautiful new C300!!! I would definitely recommend this dealership and car
DealerRater
March 16th, 2021
Scott, like call the Representatives there always go out of their way to do 100% for the clients every single visit!! Great visit as always.
DealerRater
March 16th, 2021
Saw a used car for sale at this dealership at cars.com and set up an appointment with a salesperson to see it and do a test drive. I drove in from Brooklyn, NY only to find out that it was already sold. Disappointed that the rep/the dealership didn't notify me that the car was sold instead of...
Cars.com
March 15th, 2021
Benzel Busch employees epitomize dedication to excellence. Attention to detail and focus on the needs of the customer are as good as any. they are efficient and thorough.
DealerRater
March 15th, 2021
Everything was so smooth start to finish. Everyone was so courteous and the job was done properly. I highly recommend this dealer for your service.
DealerRater
March 13th, 2021
Everything was so smooth start to finish. Everyone was so courteous and the job was done properly. I highly recommend this dealership for your service
DealerRater
March 12th, 2021
The service and wait time for the inspection were excellent.
Special thanks to Chris Huling. Chris took time to listen to and clear up my concerns about the partially charged battery starter issues.
DealerRater
March 11th, 2021
Orlando Dranguet is always courteous and professional. I have had the pleasure of his service for over 25 years. Keep up the great work Orlando.
DealerRater
March 11th, 2021
Tim always takes care of me! My wife had an issue with the truck while she was out and we took it straight to Tim for a check-up. He got it in and out in 20 minutes!
DealerRater
March 11th, 2021
Benzel-Busch did a great job in making my car buying experience easy. The sales executive (Yusuf) was easy to work with. The sales manager did a great job of providing a fair price for new vehicle. This is my 1st time buying a car from BB. It won't be the last
DealerRater
March 10th, 2021
Everyone is always helpful courteous and prompt. These 3 gentleman are the reason I always choose BB service.. Their Attitudes are always positive and make me feel at ease when I need to come in for service
DealerRater
March 10th, 2021
Eli & Benzel-Busch were great from start to finish. Could not be happier with my car and the fantastic service & help they gave my fiance and me. Totally reccomend them.
DealerRater
March 10th, 2021
As always, professional and recognizing the value of my time. I have a Mercedes dealer within a mile of my summer home in Long Island, but always go to Benzel.
DealerRater
March 10th, 2021
Excellent service on my vehicle and can't be any happier. Replaced batteries on my two keys and thorough car wash inside and outside made me also very pleased. Thank you,
DealerRater
March 10th, 2021
It was a Great experience. Frank was incredibly responsive and professional- i was extremely happy with the support he provided. He made a big difference.
DealerRater
March 9th, 2021
Excellent Service on my vehicle for collision repair. Vanessa was extremely
helpful. She handled the whole claim expertly . I got my car back in a week
DealerRater
March 9th, 2021
The Express service I received, regarding the repair/replacement of my right rear wheel was exceptional. Additionally, the Service Representative kept me abreast of what needed to be repaired.
DealerRater
March 9th, 2021
Service Department made the experience of a Recall issue very easy to handle and processed the repair quickly and effectively.
Frank handled everything and was prompt and thorough
DealerRater
March 8th, 2021
Was coerced into receiving services that my car did not require. I havent had the car for a year yet & I was told I needed brakes! Additionally, I dont even drive the car every day.
DealerRater
March 8th, 2021
Scott was very professional took care of my needs and my car was finish at the time he gave me thank you very much,Mr Epps!!!!
DealerRater
March 8th, 2021
The service was very professional and done in a timely manner. The only thing is that it is costly. I have had the car a little over two years and there are no major problems. My only complaint is the Mercedes me app is for the birds. I still cant start my car remotely.
DealerRater
March 5th, 2021
I was extremely happy the way service department this was my first service on my vehicle I had 10:30 appointment they took the car in right away from the waiting room I was able to see the guy took very good care of my car checking everything tires , brakes , changed oil , filter and he even take...
DealerRater
March 5th, 2021
Sossio is excellent. Very personable and professional. Been dealing with him for many years . Found it necessary to service one of our vehicles out of state. Service and employees incompetent Benzel Busch is first class!
DealerRater
March 4th, 2021
Friendly and professional. I have another dealership 10 minutes from my work, but prefer to drive for a while to Nanuets dealership. Special thanks to John Geraci.
DealerRater
March 3rd, 2021
I was very disappointed in the delivery of my new . The salesman forgot to tell
Me the car was a demo with288 miles. When we went to see the car it had several scratches and it was not new car clean . Although the salesman was polite and tried to smooth it over all
In all i am no happy. I expected...
DealerRater
March 3rd, 2021
They are pretty nice. I gave them four star just because someone took my car to the wrong place. And I had to wait for two more hours. But when they found out, they did their best to have the job done as quick as possible. I do appreciate their help.
DealerRater
March 3rd, 2021
This dealership has excellent costumers service,
They helped me in all aspects specially Orlando,
He helped me in all questions and doubts about my purchase.
Im very happy with this dealer.
DealerRater
March 3rd, 2021
I am a repeat customer at Benzel Bush. I am extremely satisfied with my experiences, previously and currently. I am happy to recommend this dealership and Michael Vinci, our sales associate.
DealerRater
March 3rd, 2021
Salvino and Mark found me the Mercedes Benz that I wanted! They delivered my car in a timely fashion. The car is a beauty. Thank you-
DealerRater
March 3rd, 2021
Outstanding experience in every way. From education through purchase, could not have had a more positive experience. Think youve got a Benz customer for Life.
DealerRater
March 2nd, 2021
This is the second MB that I purchase at Benzel-Busch, always a pleasure to work with Peter Poliandro, excellent service, great communication, made every thing more easy for us.
DealerRater
March 2nd, 2021
Scott is one of the best workers Benz has always takes care of me once i get to the dealer always good service n good customer service
DealerRater
March 2nd, 2021
We appreciate Ben Walshs advice and responsiveness. Stacey Fowler in Finance also was helpful. Purchasing a car during Covid is unusual; nevertheless, the process was effective and organized.
DealerRater
March 1st, 2021
BBMB is a spectacular dealership...
My Service Manager Scott Bateman is professional, knowledgeable and a credit to the BBMB service staff.. My 2017 GLE is my 6th MB and my third from Lou Gallo at BBMB.
DealerRater
March 1st, 2021
Mike and Lamont were very attentive to detail. The visit was easy to schedule despite many changes on my end. Communication was quick and reliable, and I was happy with the purchase and final price. Would highly recommend this dealership!
DealerRater
February 28th, 2021
Prompt, and very attentive to detail. Made the visit convenient and easy to work into a busy schedule. Communication was relayed very promptly. A good experience.
DealerRater
February 27th, 2021
We were so happy with the service and Mike was amazing!! He did a great job made us so comfortable and did not pressure us would recommend to anyone
DealerRater
February 27th, 2021
Had a great experience and very good people. Got the car I wanted at the price I wanted. They worked with me and Im happy
DealerRater
February 26th, 2021
The overall experience was comfortable. Jay was kind and comprehensive in his descriptions and I was able then to purchase a car I really liked.
DealerRater
February 26th, 2021
Its outrageous asking a minimum of 25 word review. I know this dealership for over two decades and I am very satisfied.
The sign turned green that means I reached the 25 word minimum!
DealerRater
February 26th, 2021
The only reason I am giving this review 2 stars instead of 1 is because my service was eventually completed on my 2020 GLE 350. I scheduled my appointment far enough in advance due to the fact that I needed an SUV as a loaner vehicle due to personal circumstances. I was reassured that they would do...
DealerRater
February 25th, 2021
Scott Bateman in the service department was great. My car got in and out in one day & service was done quickly. Car was ready & waiting for me when I got there.
DealerRater
February 25th, 2021
Excellent sales and service departments. I've bought 3 cars from them and they do not disappoint me. Very courteous and professional experiences for me.
DealerRater
February 25th, 2021
No communication. No information regarding repairs etc given. Just got send the bill to pay without any explanations.
On pick up, just handed copy of the bill, never spoke to anyone.
DealerRater
February 24th, 2021
The lounge is very clean and I am comfortable to stay there while waiting for my car. Chris is very friendly and kept me posted and the work was completed ahead of scheduled.
DealerRater
February 24th, 2021
Everyone at Benzel Busch is friendly and helpful. Chris always goes out of his way to keep me informed about what is going on with my service. It is a pleasure to work with him..
DealerRater
February 23rd, 2021
Always happy with the service I get from Marko. He's friendly, thorough and always seems to remember me. The rest of the Benzel Busch team, are always friendly and helpful too..
DealerRater
February 22nd, 2021
Service exceeded expectations in terms of customer experience overall. Chris kept me posted on progress of service and what needed attention. I finished early which was a nice surprise too.
DealerRater
February 22nd, 2021
If i have an EClass they should give you an Eclass for a loaner or something similar definitely not a CLA! besides that everuything was perfect.
DealerRater
February 21st, 2021
I enjoyed working with Kathy
She was very responsive to my needs, always answered my email., helped me build a beautiful car, was very knowledgeable.
DealerRater
February 19th, 2021
Great experience working with Rich Palm. Always a gentleman, patient, courteous and professional. Please keep up the good work!! Very conscience of all guidelines for keeping you, himself and his staff safe during this global pandemic.
DealerRater
February 17th, 2021
Check-in was efficient.
Contact with updates during the service.
Ease of pick-up .
Loaner vehicle was ready
Service agent reviewed the entire findings reports with me
DealerRater
February 17th, 2021
As always, the service was fast, efficient, courteous etc. This was a scheduled maintenance visit, so I cant really say that they fixed a problem, but they probably prevented one.
DealerRater
February 17th, 2021
Lou Gallo is the best. I've been working with him for over 10 years and he always make the process easy and simple. I would recommend him.
DealerRater
February 17th, 2021
I paid cash for a car on 2/11/21. They won't ship it to me as promised and won't return ANY phone calls. Very frustrating for such a highly rated dealership.
DealerRater
February 16th, 2021
We had an amazing experience with Benzel-Busch. Talia was extremely knowledgeable, easy to work with and was able to secure the GLS450 we wanted. She communicated with us throughout the process and ended up getting our dream car before we expected. We highly recommend her to anyone looking into...
DealerRater
February 16th, 2021
I could personally say this is a family role.
It doesnt matter if youre Latino, white, or black, if you have the drive to become a Mercedez family , theyre going to make sure to put you in the right path
DealerRater
February 15th, 2021
The repair of my car was completed in a timely fashion. An estimate of the cost for parts and labor was previously provided. All sales reps were highly professional and informative.
DealerRater
February 15th, 2021
Tyler Stephanik made it a great experience. He was knowledgeable, professional, courteous and reassuring. Benzel Busch always does a terrific job. The work was performed flawlessly and every request we had was fulfilled. Thank you
DealerRater
February 13th, 2021
Very professional appearance worthy of being a Mercedes dealership. A good selection of preowned vehicles, receiving the same care as there new vehicles. A good selection ready to drive home. Tony H
DealerRater
February 13th, 2021
Chris A. in express was as helpful as ever , his time and cost estimates were right on the button he is a real attribute to the Benzel-Busch Corp.!
DealerRater
February 12th, 2021
Everything was great from start to finish!! I highly recommend anyone to buy or lease a Mercedes . This is our 4 or Th car . Thank tou
DealerRater
February 12th, 2021
From the moment we walked in service was amazing, from the host to the General Manager. Louis Gallo and Stacey made my first car lease so memorable. They walked us through all our available financial options for the car that we wanted. Louis looked diligently for our perfect car and they made sure...
DealerRater
February 12th, 2021
Start was very helpful with my service. He was very professional. Salvino is very professional as well. There is only one person in service that needs to be replaced.
DealerRater
February 12th, 2021
On 12/22/20 the car was taken for A2 service. A couple of days after being serviced, the coolant light was coming on and off. As a result, I have to bring the car back. We were told the coolant may have been overlooked. Although everyone was very nice, I wonder how something like that was missed and...
DealerRater
February 11th, 2021
The problem the service center repaired in the Fall apparently did not last very long; the air-conditioning system was still leaking. The analysis of what needed to be done last fall was inaccurate.
DealerRater
February 11th, 2021
He was very kind and he explained me very details for every thing. If I have opportunity to buy again, I will contact him again.
DealerRater
February 11th, 2021
My salesperson Lamont is amazing and always goes out of his way to make us feel comfortable and gives the best service. Love this dealership
DealerRater
February 11th, 2021
Peter Poliandro and the staff were amazing to me! I am a widow, and felt that I could totally trust him and I was correct!
DealerRater
February 10th, 2021
Great service, very knowledgeable sails person Peter Poliandro. A a a a a a a a a a a a a a a a a
DealerRater
February 10th, 2021
Always very expensive. Despite this I get service there as I need to be sure my vehicle maintains good service. I wish youd make it more affordable
DealerRater
February 8th, 2021
Marko was terrific! He followed-up a couple of times to let me know what the status of the service was and to advise about some additional repair work that would have to be done.
DealerRater
February 6th, 2021
Really good + fast service. They took me in and offered me a loaner the same day. Extremely impressed. Best service ever received. I need three more words.
DealerRater
February 5th, 2021
Its always a pleasure visiting this location for whatever purpose your vehicle requires. Friendly environment and great great service and communication. I love it here
DealerRater
February 5th, 2021
In almost every aspect of dealership I had given excellent ratings in the past45 years. It still is the best. Service department has improved immensely in the past year. Best.
DealerRater
February 4th, 2021
During my most recent visit, I experienced very poor customer service from Mr. Chris Iseman, the Service Advisor whom I dealt with. He was charging me for items that were under warranty. His supervisor had to intervene to calm the situation down.
DealerRater
February 4th, 2021
Have been a customer with Giovanni for over ten years. Appreciated the efficiency and solicitude with which my questions and needs were always received and solved. He was always accessible even when unknown to me he was at home quarantined with Covid.
That certainly constituted above and beyond....
DealerRater
February 4th, 2021
We had a pleasant experience in buying our first car at Benzel Busch. John C Meyer - Our sales associate helped us in every possible way he can with timely updates and delivery of the specific car we were interested in. Other staff was also very supportive and professional. It was pleasure to deal...
DealerRater
February 4th, 2021
I have always had a very pleasant experience with this dealership. Everyone is professional and friendly and makes me feel valued. Christopher Iseman kept me informed all along the way. He was a pleasure to deal with.
DealerRater
February 4th, 2021
Best experience and service. Nothing like it. Giovanni and Chris are easy and accommodating to your needs. They do not come across as salesman. Highly recommend!
DealerRater
February 3rd, 2021
Chris Iseman is always courteous, professional and provides status updates in a timely and easy to understand manner. I have been a Benzel Busch Customer for 20+ years and it is because of hnd Sossio Sole that I remain a loyal customer!
DealerRater
February 3rd, 2021
Doug Ryan my sales associate was excellent very kind and caring and very knowledgeable definitely an asset to your company he was willing to go the extra mile
DealerRater
February 3rd, 2021
Nobody is better than Eli as a salesman. He is thorough, thoughtful, professional and pays attention to even the smallest detail. The service doesn't end following the purchase. Rather he is diligent following up and providing all the customer's needs.
DealerRater
February 2nd, 2021
Purchased our 3rd car through Jay Lee, all Mercedes. Jay provides excellent customer service and the entire Benzel Busch team is very professional. Jay and team provided a straightforward experience. We purchased and drove away with a new car the same day!
DealerRater
February 2nd, 2021
Great emphasis on customer satisfaction. My salesperson Talia was a pleasure to work with and and made the entire process effortless for me. Sal Architto, sales manager, is the epitome of professionalism and worked to make sure I was completely satisfied. I would highly recommend this dealership.
DealerRater
January 30th, 2021
Excellent service and very professional
Friendly and caring. also very honest I will continue getting my car serviced at the Englewood location. (I had a horrible experience at the Paramus Dealership)I Englewood has The best auto service and service representatives..
DealerRater
January 30th, 2021
Chris Huling is the best! Hes Always willing to help even with walk-ins in very busy service center! He will always be my go to!
DealerRater
January 30th, 2021
Everyone at this dealership is very friendly and professional. My salesperson Talia sold me 2 cars and she is such a pleasure to deal with. I would highly recommend this dealership.
DealerRater
January 29th, 2021
Great dealership, great service. We have worked with this sales team for 15 years. They have never failed to deliver top notch service. Working with them, we already know we are in good hands.
DealerRater
January 28th, 2021
Abe Hindi, Good percentage discount from MSRP and good money compare to the others dealers for the trading, empathy and open to hear and answers your questions........ first Mercedes: 2021 GLS 450
DealerRater
January 28th, 2021
Professional, effective, @ efficient. My service Mgr Frank Armando is beyond first rate.
I complain about the digital system in my 2020 GLS. It is nearly awful at best terrible.
DealerRater
January 27th, 2021
A good quality service without any unnecessary delay.
It is the third time for me to lease an SUV from Mercedes. Every time, I am fully satisfied.
DealerRater
January 27th, 2021
Stellar service! Seamless process! COVID precautions definitely met! Scott Bateman in Service and Sal in Sales took very good care of me! Thanks so much!
DealerRater
January 27th, 2021
Excellent service
I showed up without an appointment. Service Dept still accept to check my car and fix my flat tire for me. Overall very pleased with the service department
DealerRater
January 27th, 2021
Mike Vinci was absolutely awesome ! He was completely trustworthy and came through on his every word. Any time i had a question he was reachable by phone or text. He made leasing my new truck easy and hassle free.
DealerRater
January 26th, 2021
The service at Benzel Bush is very good. John Myers in sales is always willing to help out in any way with his customers and we appreciate that!
DealerRater
January 26th, 2021
I came in for Express service and was treated professionally and received timely service. Very polite staff. Comfortable waiting area. Everything was properly explained to me. Very satisfied customer!!
DealerRater
January 26th, 2021
Marko jovanovic and Douglas Ryan are the best ever I love everyone works the they are the best everyone is nice I love it and Ill always going there
DealerRater
January 26th, 2021
Very professional, great work. My car was brought in for routine maintenance work. I was given a loaner since the work took long. I picked up my car the next day, no hassles.
DealerRater
January 26th, 2021
Everything was fine except the price. It seems the final price is always more (not by that much) than the quoted price. David is very professional and pleasant. It is too complicated to submit a review--simplify it.
DealerRater
January 26th, 2021
Every time I go to Benzel-Busch Motor Car, I am always greeted with friendliness and professionalism. The quality of service here is always amazing.
DealerRater
January 26th, 2021
I had a completely horrible experience dealing with the service department. I mostly dealt with Neil Newman and, by way of Neil, Sossio. Their handling of my issue was not only negligent but their overall demeanor was horrid. I placed numerous calls to them which only went answered once. Neil would...
DealerRater
January 24th, 2021
Chris Iseman helped us get our loaner car and kept us informed us every step of the way on the progress and service being done on our vehicle. The work was completed in a timely manner and all work was covered under warranty. Excellent service!
DealerRater
January 23rd, 2021
Chris Iseman is very professional and gets all the work done efficiently.
Didnt have to wait to be attended. All was done in a timely manner.
DealerRater
January 23rd, 2021
Great! my visit was in regards to a recall for a service to be fixed. i made an early morning appointment and waited for the service to be completed.
DealerRater
January 21st, 2021
No additional comments
I have written reviews over time
Having to fill out a word minimum is reficulous and inhibits response
Why can t I submit without narrative? Crazy
DealerRater
January 21st, 2021
Everything always runs smoothly here. I dont think you need a twenty five word minimum in this box. It is rather annoying. Thank you.
DealerRater
January 20th, 2021
John was great! Its the easiest car purchase Ive ever made. Its my third Mercedes with Benzel Busch. Thank you so much.
DealerRater
January 20th, 2021
This dealership is sensational. They didnt just sell me a car, their service afterwards is great. I had an electrical with my car and they took care of the car and gave me a brand new car as a loaner!! Five star treatment people! Only problem I had was the two guys at the service entrance, bad...
DealerRater
January 20th, 2021
Benzel Busch staff is very professional and courteous. John Powell is always willing to take that extra step and is very helpful. A very caring service staff
DealerRater
January 20th, 2021
Tremendous knowledge of the vehicle and a White Glove Service from beginning to end.Any questions were answered immediately and I always felt that I made the right choice.
DealerRater
January 20th, 2021
Great dealer experience especially in a pandemic. Gianni made it easy to choose, purchase, do the paperwork and take delivery. All socially distanced and safe.
DealerRater
January 18th, 2021
Always a great experience at Benzel-Busch. Matthew always finds us the perfect vehicle to meet our desires and needs. Sal and Stacy have helped us sail through our purchase experience with ease every time we have come in for a car. We can highly recommend your Dealership.
DealerRater
January 16th, 2021
Routine service completed 12/30 and was excellent as always. Loaner vehicle was arranged and there were no issues whatsoever with the service. Thank you
DealerRater
January 16th, 2021
Smooth and painless - best car purchase experience ever! Michael was awesome - friendly, helpful and straightforward, and Stacy was super organized, helpful, friendly and great! Best dealership ever - highly recommended!
DealerRater
January 15th, 2021
superb professional service
convenient and first class customer engagement
they got the whole process down from start to finish
and no surprises
i highly recommend
DealerRater
January 15th, 2021
Great service in times of pandemic. Hope to see you in person for the next one (customer transfer from Caldwell MB dealer and loving it)
DealerRater
January 15th, 2021
Frank was wonderful to work with, he is easy to talk with and he took the time to demonstrate the features of the car and make me feel comfortable with my choice overall.
DealerRater
January 14th, 2021
Great price, great car, great team. Worked with Matt before we arrived. He was very transparent about deals and options. He made sure the car was ready and had the paperwork for out of state registration. Matt paparazzo and the team did an excellent job.
DealerRater
January 14th, 2021
I have been a loyal Benzel Busch customer for many years. They are always very attentive and Lino always has my best interest at heart.
DealerRater
January 14th, 2021
It was a pleasure dealing with Ben Walsh. From test drive, which was great driving the vehicle my self, to sale. Ben made it happen
DealerRater
January 14th, 2021
I always get great service. The estimate given on my wait time was an hour & my car was ready in 65 mins which was great. My advisor Chris I. was friendly and got me in & out in the allotted timeframe.
DealerRater
January 14th, 2021
Was good working with Frank. Financial work was smooth and the car delivery was smooth and professional. We enjoy the new car and hope there would be more selection next time we shop..
DealerRater
January 14th, 2021
The serviced was very nice and the people I get my plate in 4 day the car is very nice l I love nice nice
DealerRater
January 13th, 2021
The customer service at Benzel-Busch is excellent. My salesperson, Joseph Simsek, is knowledgeable and very professional. I would highly recommend Benzel- Busch to family and friends.
DealerRater
January 13th, 2021
Orlando is the best sales person at the dealership. We bought 2 cars from him. He called me once or twice a year during last 6 - 7 years. He is straightforward and easy to work with.
DealerRater
January 13th, 2021
Chris was very professional and courteous. He stayed in contact with me through text messages after I dropped the vehicle offer. Would have liked a better loaner.
DealerRater
January 13th, 2021
I had a smooth experience from Tim he time I pulled into the lot until the time I pulled out. Chris was helpful, service was great and timing was fast! I was so happy!
DealerRater
January 13th, 2021
Always very courteous, friendly, clean, professional. Pleasure to work with this dealership. Thank you Benzel Busch for providing the service all the time. See you next time
DealerRater
January 13th, 2021
My sales person, Kathy Zagula was terrific. My previous sales rep, Nancy Attardo
retired. I was a bit apprehensive about a new rep, but Kathy went above and beyond to help get us into our car. This is my 6th car with Benzel Busch, and its all due to my dealings with my sales rep (s).
DealerRater
January 13th, 2021
As always, my salesperson picked up the car for service and provided a new loaner of the same model, and dropped the car back the following day. Always a great experience.
DealerRater
January 12th, 2021
Always there for me and always will with solutions...in best hands!!! Till Torell that takes care of me, is on top of everything, never disappointed!
DealerRater
January 11th, 2021
We have been Benzel-Busch customers for over 10 years - they are so great to work with! The service department is skilled, efficient, and always goes the extra mile to make sure we are taken care of. The text message updates and simple form of communication makes things so much easier.
DealerRater
January 10th, 2021
Everyone at the dealership is friendly and helpful. I left another dealership for this one and it was a great decision. The service staff and the sales staff are always concerned that my issue (if any) is addressed and their follow-up is wonderful.
DealerRater
January 8th, 2021
I have always had a pleasant experience at Benzel-Busch service. Service is fast and professional every time. Cristopher was very efficient and it took less then 2 hours.
DealerRater
January 8th, 2021
This is first time I bought a new GLE350. Buying processing finished less then 2 hours it was fast and very professional. Excellent service thank you Jay lee.
DealerRater
January 7th, 2021
I felt rushed and feel like I was given a refurbished tire instead of a brand new one that I paid close to $400 for.
DealerRater
January 7th, 2021
Service and repair were excellent. My only problem is feeling unsafe with people not wearing masks correctly. I preferred waiting outside in the cold and could see a woman inside talking on phone without mask on for over 20 minutes! I also saw some of your staff lowering their masks to chin or...
DealerRater
January 6th, 2021
Ben was helpful, not pushy and patient. He had great customer skills and helped my son with his first time purchase of a vehicle. Thank you! I look forward working with you again. - Alberto and Jodi
DealerRater
January 6th, 2021
EXCELLENT SERVICE...
Professional clean and very client oriented...
Louis Gallo is a very OUTSTANDING SALESMAN...always putting the clients requests and needs FIRST:thumbsup:
Thank you for ALWAYS MEETING AND EXCEEDING MY NEEDS
DealerRater
January 6th, 2021
Giovanni is a very helpful and trustworthy sales agent. He has helped me lease at least 3 cars in the past 6-7 years. I will continue to use his assistance in the future.
DealerRater
January 6th, 2021
As always my experience with your service department was exclellent. Picked up my car, left loaner, etc. Always kept me up-to-date as to the status. Very professional.
DealerRater
January 6th, 2021
This is my first time leasing a new GLS450. Excellent service all-around per usual. Fast and courteous. service was thorough and they explained everything.
DealerRater
January 6th, 2021
This is my second time leasing a new GLE350 from Benzel-Busch. The experience is simply unparalleled. I had previously leased three ML350 from another place and I was very pleased. However, Sal Architto and Joseph Simsek go beyond a typical dealer-customer relationship. Thank you very much!
DealerRater
January 6th, 2021
My experience with Tyler from collision and Scott from service was very exceptional And professional with the handling of my needs concerning my vehicle thank you very much!
DealerRater
January 6th, 2021
excellent service all around per usual. Fast and courteous. service was thorough and they explained everything. I did not have to wait when i arrived, nor when i picked up the car.
DealerRater
January 5th, 2021
Juan Delgado always is attentive as soon as I arrive and facilitates finding a loaner for me. Great car side manners. You are very fortunate to have him as part of your team!
DealerRater
January 5th, 2021
Most reliable dealership I have ever experienced . I ordered GLS580 and it took almost 2 and half months to deliver the cable to me and during the production time Jim Scott , my sales contact , follow up at every stage until deliver the car to me. Really appreciate his .follow up and enjoyed...
DealerRater
January 5th, 2021
The service was great.The turn around time was excellent. The customer service representatives attended to my needs. It turned out that it was a minor problem.
DealerRater
January 5th, 2021
Excellent customer service! I was perfectly satisfied! They were very knowledgeable and explained everything I needed to know about my vehicle. I will definitely recommend them to everyone.
DealerRater
January 4th, 2021
Eli Kalajian was beyond excellent, professional and timely service with constant updates throughout the process. Car was made available, cleaned and fully ready for pickup. Thank you
DealerRater
January 2nd, 2021
It is my first Benz and I had a good experience from sales to delivery of my car.
Jay Lee (sales rep.) did go over everything I expected to know from the car and the purchase when very smooth overall. I have driven my car for a week now and still very happy with my purchase.
DealerRater
January 2nd, 2021
Our sales rep was great but the physical delivery of the car was disappointing. My new AMG was sitting outside in rain. It was also cold & dark so the reveal was not what I imagined. The original tires were put in the cargo area (the dealer was keeping them so they didnt need to be in the car) and...
DealerRater
January 1st, 2021
John Powell is an exceptional service advisor who is courteous, punctual, and professional His team and rest of staff at such as reception are always kind and expeditious. Benzel-Busch will save you time and money, and has all the cars you ever need.
DealerRater
December 31st, 2020
Everything went well. They took my car and delivered it just when they said they
would. Car came back immaculate. Everything was done with social distancing.
I have been dealing with Socio and Atief for over 20 years. Very professional.
DealerRater
December 31st, 2020
This was an unusual time to buy a car in the middle of a pandemic. BB made the experience a good and safe no contact one. Docusign, fedex and delivery of the new car and pick up of the old car all were used to get the job done. it was much quicker and less stressful than the non pandemic experience...
DealerRater
December 31st, 2020
This is the third car we have bought here and it has been a pleasure; fair, honest and professional. Michael Echart is a very good salesman and I definitely will come back to him for my next E450 cabriolet.
DealerRater
December 31st, 2020
Great effort from the entire team. John Meyer made my purchase and service experience 5 stars !!! Communication from John and Scott in service was excellent I will never go back to MB in Morristown..
DealerRater
December 30th, 2020
CHris Iseman was great to work with..
o o o o o o o o o o o o o o o o o o o o o
DealerRater
December 29th, 2020
Service representative was professional and kind. The assessment of my car was incorrect, unfortunately, and when I tried to contact them to inform them of this, I was ignored. I can not recommend them anymore.
DealerRater
December 28th, 2020
As I arrived everything went smoothly. The agent was pleasant and was prepared for my arrival. During the reservation I requested a loaner. Upon my arrival that all went smoothly and my car was ready. all of which took about 15 - 20 minutes. My car was ready late that afternoon. Pick was quick and...
DealerRater
December 26th, 2020
The Sales Rep and Manager were helpful during my purchase process. Yet, I was disappointed that the MB GLA 250 that I purchased did not have several key features that I expected: No Garage Door Opener and No Navigation System.(And, using my phone is not an option I desire for the Navigation...
DealerRater
December 26th, 2020
Everyone was really nice and there was no pressure. I don't buy many cars but when it's time I will be going back.
DealerRater
December 25th, 2020
Excellent experience. The whole process of buying a new car was made easy. Very professional from all the people I dealt with. Lino Cascardi made the entire experience stress free.
DealerRater
December 25th, 2020
Tim Torrel is always there to help and assist, it was pleasure working with him at Mercedes. Benzel-Busch , loaner car was available in timely matter.
DealerRater
December 24th, 2020
Worst ever !! I Will never go back to Benzul Bush service again.. I am totally disappointed.
All they were looking forward is to make money ..
DealerRater
December 24th, 2020
Overall service is great. Very polite and knowledgeable customer handling and work done is very professional. The loaner program is great more so with almost new models. My car had been washed when I got it back. Very clean.
DealerRater
December 24th, 2020
Absolutely the best customer service! Marko is fantastic!! Best wishes for a happy and healthy new year! Thank you so much for always taking such great care of me and my vehicle.
DealerRater
December 24th, 2020
The gentleman that attended me was very professional. The male sitting in the front desk has a bad attitude and has spoken to a few people ahead of me rudely. He definitely took away my good experience. Please talk to him about how to handle clients.
DealerRater
December 24th, 2020
Despite some issues with booking a service appointment online, once corrected the experience was professional as always from check-in to check-out. Chris Iseman is a gentleman and a professional and I enjoy working with him. If there is one thing to criticize, it's the pick-up process. The...
DealerRater
December 23rd, 2020
Benzel-Busch always has great service. Their communication is fantastic and they always try to meet or beat your expectations. I would certainly recommend them.
DealerRater
December 23rd, 2020
Great EXPRESS SERVICE! Jay sales person's professional advisor and very knowledgeable about 2021 SUV. Fast and excellent service for pick up my new car.
DealerRater
December 23rd, 2020
Great service, great sales team!! They know how to treat a service to the customer. Excellent teamwork!! Just bought my car and they worked with me to get me to the price I wanted to be at, they went down a lot and the price was already extremely low. Giovanni the sales team and his manager were...
DealerRater
December 23rd, 2020
Excellent service. My service representative, David Tangen, was on top of the job, kept me informed of progress and made sure all issues were addressed. Got back the car clean and running great.
DealerRater
December 22nd, 2020
Great service experience, staff advisors are great, this is one of the main reasons I own Mercedes. Benzel-Busch is great both Service and sales.
DealerRater
December 22nd, 2020
I drove my car into the EXPRESS SERVICE lane to have air put into my tires. Within 20 minutes, the problem was resolved. Fast, and excellent service. Thanks.
DealerRater
December 22nd, 2020
Appointment was very easy to set up. The advisor was professional and very knowledgeable about my car and history. The service was completed on schedule and the car was returned to me in sparkling condition. I dont think it gets any better.
DealerRater
December 22nd, 2020
Fast and excellent.
Good facility.
Satisfied with Mr. Scott Bateman who were very friendly.
Will recommend all my friends to visit there.
I highly score the service this time.
DealerRater
December 22nd, 2020
This is the third time I am writing this review. For one reason or another, something always goes wrong. So your survey stinks. Benzel Busch, on the other hand, was flawless.
DealerRater
December 20th, 2020
I asked to have the A1 service message turned off on the dash board. Because I did not hit the 10K mileage yet. I am a snow bird and will have it performed in the spring. I was told that could not be done. I asked to have the carpet glued or adjusted on the drivers floor. That was not done. It...
DealerRater
December 18th, 2020
Excellent service start to finish. Made buying a car easy. On time when they said it was, price was good and made paperwork easy. Delivery was great
DealerRater
December 17th, 2020
I have been a Mercedes Benz owner since 1983 from various dealerships in the NJ, NY area. My purchasing experience with Benzel Busch has been the best experience through-out those years.
DealerRater
December 17th, 2020
The whole sales process was too long. We spent over 4 hours buying a car we knew within 15 minutes we were going to buy.
DealerRater
December 17th, 2020
5 Star experience, great customer service. Kathy Zagula was able to assist me with my purchase and provided me with outstanding professionalism. I would recommend this dealership to anyone looking for an amazing car and an even better customer service experience.
DealerRater
December 17th, 2020
Doug Ryan and the Support team made my long distant buy possible. Tough negotiations but good deal none the less.
My many thanks to All
DealerRater
December 17th, 2020
The staff was extremely professional and did their job perfectly.
My service advisor, Scott Bateman, was terrific. He advised me
on what needed to be done and supplied a loner to me, so they
could repair the faulty battery. Arthur, at the front reception desk was
also very helpful.
I really...
DealerRater
December 17th, 2020
It is always satisfying to know that whenever my car needs service, the job is well done and accurate. The staff is friendly, courteous and reliable.
DealerRater
December 17th, 2020
As usual, Benzels Service Dept delivered first class service..Marco did an excellent job keeping me up to date on the timing of service completion.
DealerRater
December 17th, 2020
I can always be assured to receive great service and that is what happened during this appointment. From the moment of dropping off my car to meeting with my service provider, Chris Iseman the process was smooth, safe and efficient.
DealerRater
December 17th, 2020
Initially the gentleman that answered the phone told me I'd have to wait a week for the service and for a loner. I would not drive my car with the noise it was making even though it's only 1 year old and very low mileage. I told him this would be my last Mercedes if I had to be a week without a car....
DealerRater
December 16th, 2020
Jay Lee is awesome! Exceptional in every way. Would buy another car if I could! Looking for excuses to come back I loved it so much.
DealerRater
December 16th, 2020
Had a great experience at this dealership. Sales process was easy and fast. Service was excellent. My salesman Steven David was fantastic. Overall impressed with his this dealership is run from the Covid temp checks to the spacing to the cleanliness. Great place overall
DealerRater
December 16th, 2020
Great experience, highly recommend this dealership, no hassle car buying. Very professional, friendly, helpful, and put my interest ahead of theirs. If your in the market for a Benz, visit them.
DealerRater
December 16th, 2020
Prompt and efficient as always! Also, felt very comfortable with the measures taken for safety during the current pandemic. However, I do miss the coffee, water and other amenities but they will return one day!
DealerRater
December 16th, 2020
I love the convenience of someone coming to get my car, giving me a loaner and the returning my car. The only thing is that for spending as much as I did and them saying that my car was being washed and it ended up not being washed (I know that sounds trivial) but I would expect the above and beyond...
DealerRater
December 16th, 2020
What a horrible experience/ worst I've ever had in my four leases with Mercedez Benz; 30 years of business from my parents. White plains, NYC and New Rochelle were so much better in all aspects. I purchased a car this time and saved a couple thousand here at this dealership, but felt the difference...
Yelp
December 15th, 2020
Last week was my 6th vehicle purchase from Benzel-Busch. The sales and management staff have always treated me with respect. I live in Manhattan but CHOOSE to buy my cars from Benzel-Busch instead of Mercedes Manhattan.
DealerRater
December 15th, 2020
Benzel Busch and their service department is as good as humanly possible. Picked up a puncture in my wifes tire. Drove in. No appointment and I was taken care of within 45 minutes.
DealerRater
December 15th, 2020
.Very easy buying experience. friendly staff. Great car. Sal in the management department was exceptional and because of him I will buy my next car at Benzel.
DealerRater
December 14th, 2020
Excellent service!! Service advisor was very accommodating and communicated throughout the process. Knowledge and helpful every step of the way. All COVID procedures are clearly being followed too!
DealerRater
December 14th, 2020
Always a pleasure and welcoming feeling walking in the dealership unlike many others Ive been to. Friendly and courteous staff that seem to care for your needs. Will continue to shop there because of this.
DealerRater
December 14th, 2020
Great experience, crisp staff
Tim Torell was very professional
my loaner was very new and fresh, and no dog or cat hairs! thank you
There was a glitch in the Autpoint on-line billing system, listed approx. $400- of charges that were included free as part of my maintenance package, and a recall...
DealerRater
December 14th, 2020
My Sales man Micheal was awesome
Took me serious from first call to
Delivery and very accommodating
And a good feeling when buying a 200k car
DealerRater
December 11th, 2020
Great service and timely! Friendly customer service employees! The pandemic had me concerned about safety but all was clean and safe at BB Mercedes. Thank you!
DealerRater
December 11th, 2020
Chris Iseman took very good care of me and delivered my car back to my home as it had been towed in. I had two cracked rims. Chris helped with slightly discounting the service. Thank You!
DealerRater
December 10th, 2020
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DealerRater
December 10th, 2020
Awesome experience ! New car delivery in 45 minutes !!!! Super efficient and a easy experience !! I highly recommend Benzel Busch Motor Car Inc for anyone in the market for a new or used MB
DealerRater
December 9th, 2020
I was in the market for a new car and made an appointment with Benzel. My wife and I were greeted by a very friendly and professional staff. Mark was our salesman and he made the process easy from start to finish. He was honest, informative and helpful. We didn't feel any pressure which made our...
DealerRater
December 9th, 2020
Its what keeps me coming back! They are friendly, courteous, and very accommodating. Ive been going to Benzel-Busch for years and will continue!
DealerRater
December 8th, 2020
I'm very disappointed in the purchase of my car. The car I purchased was shipped out of state and showed up with a issue and have not received any help from my sales person. I would like someone from management to contact me to discuss this issue.
DealerRater
December 8th, 2020
Very welcoming, Scott was excellent and very helpful. All my questions were answered and my car was done on time and returned in a timely fashion. Great customer service.
DealerRater
December 8th, 2020
I have grown accustom to excellent service at Benzel Busch. My car was returned in immaculate condition. I would recommend this dealership to everyone. Thanks
DealerRater
December 8th, 2020
.No better anywhere. That is all I can say. How can you beat the team of Joe Herman, General Sales Manager, Giovanni Barbaro, Premo Salesperson and Frank Armando, Service Consultant.
Just leased my 7th car from BB.
The process continues to be enjoyable and exciting. The attention to detail...
DealerRater
December 8th, 2020
excellent from top to bottom as usual immediately understood answered all my queries and took care of things expeditiously kept me updated and called to tell me when teady
DealerRater
December 8th, 2020
Great service and very understanding of my particular needs in looking for a new vehicle for my wife
Dealer feels like a true luxury dealer which it should for MB
DealerRater
December 7th, 2020
I am always taken exemplary care of by both Chris E
and Sossio. My car needed a No. 1 service. I was given a loaner
which made things easier. I also use James from sales who is excellent.
All my cars come from Benzel Busch
DealerRater
December 5th, 2020
The buying experience rates among the best I ever had. Very low pressure. Wasnt sure what to expect buying a car during COVID but we were able to look over and test drive the car like before. Love the car and would recommend both Scott Raymond and Benzel Busch.
DealerRater
December 4th, 2020
As always great service. I went in as for the multi point inspection without an appointment. I very pleased with the outstanding service and Harold. Thank you
DealerRater
December 4th, 2020
Great service from Louis Gallo. Thank you for your fast and friendly services. The transaction was very smooth and fast. Thank you Benzel -Bush motors
DealerRater
December 3rd, 2020
FRANK IS VERY ATTENTIVE AND ALWAYS KEEPS YOU UPDATED , HE CARES ABOUT CUSTOMER SERVICE AND DEADLINES. HE WILL TRY TO GET YOU IN AND OUT AS QUICKLY AS POSSIBLE
DealerRater
December 3rd, 2020
This valet service is a very nice touch. Thank you for offering that. Everyone was pleasant to deal with also. I havent had a chance to drive the car but I assume the quality of work was top notch as well.
DealerRater
December 3rd, 2020
Orlando D. was fantastic throughout the entire process. Personable, knowledgeable and efficient, he was able to found our car quickly and at the price we wanted.
DealerRater
December 2nd, 2020
My experience was outstanding in all respects. I was treated with courtesy and ultimate professionalism, and the problems with my car were remedied as quickly as possible. Scott is kind and caring and has an unbelievable wealth of knowledge. I cannot imagine purchasing a car or having mine...
DealerRater
December 2nd, 2020
Excellent service, very minimal wait time. Constant updates on your vehicle. Friendly advice on servicing your vehicle. Excellent inspections and getting notified afterward on their findings and recommendations.
DealerRater
December 2nd, 2020
Always a wonderful experience at Benzel Busch. Professional, Caring and Helpful staff !! John Meyer in Sales, is exceptional !! I recommend them to all friends, always.
DealerRater
December 2nd, 2020
Very friendly and professional ! Yusuf was able to help me pick out the perfect car for me. Both Yusuf and Peter were a big help
DealerRater
December 2nd, 2020
My relationship with Chris Iseman is excellent. He always gives me the best service. However, the intake process was terrible. I had two people staring at me while I stood at the car for several minutes. Delgado finally came over to help me. He was busy with another customer. He is always...
DealerRater
December 1st, 2020
Giovanni was genuine, knowledgeable, and understood exactly what we were looking for. He always answered his phone outside of work hours and on the weekend. This was the best car purchase experience we've had !
DealerRater
December 1st, 2020
James Scott was very helpful and helped us a great deal in selecting and purchasing the car. We had a very positive experience and highly recommend James.
DealerRater
December 1st, 2020
Excellent service and professional Customer service.
Everything is done with no concerns.
waiting,times just as scheduled ,good, fast,clean,
Thank you all
Thank you Benzel bush
DealerRater
November 30th, 2020
Love their service. Always timely with work. Constant communication with service dept. My favorite is the door to door service. They schedule pick up and drop off loaner. Easy and convenient.
DealerRater
November 30th, 2020
The service staff was courteous professional and quick. I didn't have to worry about a thing. They took care of the insurance and repair work.
DealerRater
November 30th, 2020
Benzel-Busch always is professional and a pleasure to deal with. Whether I am looking to lease a new vehicle or taking my car in for a service, Giovanni and the rest of the staff are friendly and helpful. I choose the concierge service and they arrive on time and at my convenience. My car was...
DealerRater
November 29th, 2020
I come back year after year, car after car b/c of the amazing service. It's the best all around experience of any dealership.
DealerRater
November 29th, 2020
The team that took my car were very courteous. The man at the reception area seemed bothered by my presence. It took almost 2 hours for an oil change.
DealerRater
November 28th, 2020
UPDATE ON THESE CRIMINALS!!Against my better judgement I needed to bring my car here for a minor repair(tire went flat while in the area). They fixed the tire(warranty) and then the service rep told me they checked my car over as a complimentary service and found a 'few' suggested repair items. When...
Replied: Fascinating. I've never before had the experience of trying to buy a car for $100k and being yelled at and demeaned by the salesperson , saying that I was wasting his time. They try to position themselves as a small family business- then they turn into typical car salespeople. Benzel Busch experience is HORRIBLE- it has turned me off Mercedes, probably forever.
Yelp
November 28th, 2020
I was at the dealer to get recall airbag service. I feel safe now and thank you for the excellent service. I am moving back to California so won't be able to come back here.
Thank you.
DealerRater
November 28th, 2020
Very Pleased with the service I received. Giovanni is an excellent salesperson and a pleasure to work with. Answered emails quickly and efficiently.
The entire staff is helpful the minute you walk in.
DealerRater
November 28th, 2020
My experience was great. There were no issues. The service was good snd the flow was great. No complaints. I would definitely visit this location again.
DealerRater
November 28th, 2020
The service manager and the service advisor are the reasons I continue to use the dealership. They are a pleasure to work with. The cost at this dealership are a bit high. The need to offer discounts to their regular customers.
DealerRater
November 27th, 2020
They didnt fix the problem and they are not even trying to fix the problem on $100k car, THANK YOU MARKO, it was my first and last experience with this disgusting service.
DealerRater
November 27th, 2020
Very professional and customer focused. Sales, finance and management all made the purchasing experience smooth and efficient. Jim from Sales was great. Will definitely recommend to friends and family.
DealerRater
November 27th, 2020
Friendly, accommodating, and convenient top of the line service! Sales Rep. Matthew Paparazzo not only made sure the car was clean with a full tank of gas and ready for pickup but, he also took his time to help me sync my phone to the bluetooth and helped me with the navigation system. Plus, I don't...
DealerRater
November 26th, 2020
WORKING WITH MR CHRIS ISEMAN ISALWAYS EASY. I CAME IN FOR AN INSURANCE TIRE CHANGE DUE TO A FLAT. WE DID EXPRESS SERVICE. ALL WENTWELL EXCEPT IT TOOK LONGER THAN EXPECTED AS CHRIS NEEDED TO GET INSURANCE OK TO MOVE FORWARD.
DealerRater
November 26th, 2020
Communication wasnt great. Should have gotten an update when car wasnt going to be ready for service a after day 1, nothing was provided. Also picking up car was terrible experience. I called ahead to have my car ready in advance which clearly didnt take place and ended up waiting almost 40 mins for...
DealerRater
November 26th, 2020
We are loyal to this dealership. Excellent service and bought and leased 5 cars in the family and referred to all my family and friends for future purchases
DealerRater
November 26th, 2020
Excellent service on my 2016 GLC300 4-Matic! Excellent Service Adviser, too - Mr. Scott Bateman who explained everything well and provided us with a loaner.
DealerRater
November 25th, 2020
For more than 20 years, the service has been consistently excellent. In recent years, the service experience has improved with cell phone communications that update the status of your vehicle.
DealerRater
November 23rd, 2020
This was my first time buying a car out of state and without going on a test drive or seeing the vehicle before purchasing. The experience was exceptional and seamless thanks to the consummate professional Steven David and his management team. He assisted me from the beginning to end and BEYOND....
DealerRater
November 23rd, 2020
For this service appointment I chose to have valet pickup and delivery. My time was at 10:00 a.m. on Friday, Nov. 20. By 11:15 no one showed up and I had to call to confirm that someone was coming. Finally, by about 11:30 - 11:45 the valet came.
I thought drop-off at my home was for the same day...
DealerRater
November 21st, 2020
This was my 1st trip to the service center because I have the car less than a year. 2 of the problems with the car that I complained about were not repaired - they came back as no trouble found, but the problems are still there. I'll complain about them again when I bring the car in for my 1 year...
DealerRater
November 21st, 2020
This was my 1st trip to the service center because I have the car less than a year. 2 of the problems with the car that I complained about were not repaired - they came back as no trouble found, but the problems are definitely still there. I'll complain about them again when I bring the car in for...
DealerRater
November 20th, 2020
It should be noted that the previous review from Shantanu M is for the exact same shady business practice that I experienced from Benzel Busch! They are MISREPRESENTATION EXPERTS!!!!!!!!!!BEWARE!!!!! Bad people here. I have purchased a dozen Mercedes Benz in my life and have never been treated more...
Yelp
November 20th, 2020
Orlando is great, and found us a very nice car that was exactly what we were looking for. This is our ~10th MB from them, so always appreciate the staff.
DealerRater
November 20th, 2020
I have been buying cars from Benzel Busch for 20 years and never had a bad experience. Thank you to Orlando Draguet who has been most helpful through the years.
DealerRater
November 19th, 2020
John is wonderfulthank you! He mad sure that I got exactly the car with every detail that I was looking for makes a tremendous impact. Stacey and Kathy worked hard to make sure that everything went smoothly with the purchase. I love my car!
DealerRater
November 19th, 2020
I have worked with Scott Raymond for many years and he always comes from his highest integrity and knowledge. I love benzel Busch and recommend them every chance I get. Thank you! I love my car!
DealerRater
November 18th, 2020
Service Advisor Harold Reyes is pleasant and friendly, he messaged me about the progress of the service and I was able to pick up the car without problem.
DealerRater
November 18th, 2020
Great job. Rich was great to work with and provided us with great service. We appreciate all that he did to make it happen. thanks.
DealerRater
November 17th, 2020
Great service at Mercedes Englewood Christopher was very helpful and Was sensitive to the fact that I was waiting for my car and it did not even seem that long before I was ready to go
DealerRater
November 17th, 2020
Scott is a true professional. I have worked with him before and he is most helpful and knowledgeable about every aspect of the service being done on my car. He explains the current work, possible problems going forward and the options for dealing with those problems. It is also extremely helpful...
DealerRater
November 17th, 2020
Scott is a true professional. I have worked with him before and he is most helpful and knowledgeable about every aspect of the service being done on my car. He explains the current work, possible problems going forward and the options for dealing with those problems. It is also extremely helpful...
DealerRater
November 17th, 2020
I love Englewood, NJ Mercedes. The salespeople are always very knowledgeable and helpful and make you feel comfortable. Lamont Saunders was my salesman and he was great, explained everything and followed up.
DealerRater
November 17th, 2020
Friendly, fast, knowledgeable and quality service is one of the reasons why we purchase our vehicles from Benzel Busch. Have never been disappointed in the maintenance / service team.
DealerRater
November 17th, 2020
Excellent customer care in respectful and friendly environment. I am happy to buy a car from good people and certain that same attitude in future too.
DealerRater
November 16th, 2020
Marko, and his service team assisted me with my cracked rim. I was incredibly pleased the the level of service they provide me with and the positive experience they gave me. Definitely look forward to working with your team again in the future!
DealerRater
November 16th, 2020
BB Motors is the best!!.
I did not have an appointment, but my tire blew out the night before, and I brought it in at 7:00 and it was ready 2.5 hours later with a new tire and a new rim. Could not have asked for more.
Thank you!
DealerRater
November 15th, 2020
---was helped greatly by Atef (last name unknown) who stopped and helped me while I was disabled on the side of the Turnpike...Atef deserves a commendation, if not a raise....Service department also very helpful
DealerRater
November 14th, 2020
Very professional and honest. Mr Herman was a pleasure `to deal with. Kathy was very helpfull, patient and accommodating. We will definitely be making our purchase from this dealership ,, Mr J. Herman and Kathy,,.only. We live in Marlboro NJ and the 50 mile drive is worth it..Thank you, Very...
DealerRater
November 14th, 2020
Thought I would take a moment to call out the great experience I had in buying my CPO Mercedes AMG from the Benzel Busch team. While I have done a number high value car transactions over the years, I have never done a completely out of state transaction. Steven David and the Benzel Busch team were...
DealerRater
November 14th, 2020
Dave Tangen is thorough, efficient, smart and quick on getting tasks done; most importantly prompt with communicating to the customer (always get a response back when I text within 15 minutes and always available if I call in). Excellent SA and highly recommend him as well as Benzel-Busch Mercedes...
DealerRater
November 13th, 2020
Dave Tangen is an excellent service manager. I've worked with him for 20 years! He is very knowledgeable, efficient and helpful. I wouldn't go to anyone else.
DealerRater
November 12th, 2020
Drove and then out in 15 minutes with problem solved!! I always receive such great service at Benzel Busch which makes my life a little easier!
DealerRater
November 11th, 2020
Horrible service don't take your car here. Find somewhere else. Very irresponsible and I got the run around for nothing.
Yelp
November 11th, 2020
I rarely write reviews and for the very few times I have done so in my life time, it was always to point out a bad service.
HOWEVER.
I had exceptional experience purchasing my E400 Coupe with Steven David from Benzel Busch.
Since getting my first license back when I was 16, I bought and sold 10...
Cars.com
November 11th, 2020
My service experience was great. The service was fast and efficient. The attention to my needs were impeccable. The service representative Scott was pleasant. The service center was nice and clean and made me feel safe.
DealerRater
November 10th, 2020
My service experience was great. the service was fast and efficient. The service representative were pleasant. The service center was nice and clean. They also fellow social distancing ruless.
DealerRater
November 10th, 2020
The service at Benzel Busch is consistently superior. The attention to our needs is impeccable. We receive old fashion first name basis personal care in a state of the art major automotive business. Thus we receive all the personal touches as a buyer along with the value of of dealing with a...
DealerRater
November 10th, 2020
Chris Iseman always takes great care of us no matter what the reason. He gets us in & out as quickly as possible. Always great & dependable service.
DealerRater
November 10th, 2020
As always Chris in the service department is helpful and conscientious. Both the guy that brought the loaner and the one that picked it up were professional and friendly. Im so very happy I made the switch to you guys from Nanuet!
DealerRater
November 9th, 2020
Like always great. Sossio and his team continue to deliver outstanding customer service. From the time you drop your car and then after you pick the car up. Also long as Sossio is there we will continue as a customer.
DealerRater
November 9th, 2020
My experience at the dealership was always good especially with my advisor Chris iceman I feel like he always have my best interest when it comes to my car thank you
DealerRater
November 8th, 2020
Very thorough and clear when presented all the things they going to do with the car.
Including those upgrading or recall things.
They gives us costing and options.
DealerRater
November 8th, 2020
The salesman, Ben Walsh was excellent. Very informative and very accessible. Ben was very personable, who is he to speak with and who is not pushy . Excellent job
Ben
DealerRater
November 7th, 2020
Good salesmanship Gr8 follow up
Not best price after market
Not Gr8 @ resolving issue with old car extended warranty
Poor conceirge
Nice dealership
still want stain free Interior not done Time & covid restraint
Door edges not wrapped poor decision
DealerRater
November 6th, 2020
The best car dealer. Very respectful, very professional. Very quick - i appreciated their attention to detail and following up with me. They kept in touch with me while i was waiting.
DealerRater
November 6th, 2020
Excellent. From the moment i dropped off the car. There was total respect for my time and professionalism. They knew me from past experience and took care of me
DealerRater
November 6th, 2020
It is easy to access the service staffs to make appointment, and get helps from manager to take care my car call back for airbag replacement.
DealerRater
November 5th, 2020
Everyone down the line from Joe Herman to Orlando always make this process painless. Third car and counting from Benzel. No place better. Solid crew all around.
DealerRater
November 5th, 2020
I had 2 blown tires from the GW bridge. Dave Tangin got me right in and fixed the problem. (Expensive but timely). Got done in about 90 minutes.
DealerRater
November 5th, 2020
Working with Giovanni was both easy and pleasant. He kept in touch even during the long months of waiting for my custom build. Everything went smoothly and pleasantly - until the day I was set to pick up the car.
On pick up day Giovanni was there to help me collect my new car and was as pleasant as...
DealerRater
November 4th, 2020
Wonderful service! I love Benzel-Busch. Excellent service by Joseph. I was able to get the car I wanted even though production was slowed due to COVID. I will definitely be back when my lease is up. My whole family either is currently or has gotten cats from this dealership and we love it!
DealerRater
November 4th, 2020
The service was Quick and seamless. I was able to book an appointment very easily. Christopher Almanzar kept me informed of all services. Thank you!
DealerRater
November 3rd, 2020
Micheal Ehrlich was amazing! He and the team at Mercedes made me feel like a queen. Micheal resolved an issue with my vehicle registration and kept me informed of the process. He got the job done and I will never forget his kindness. Micheal, you're the best!
DealerRater
November 2nd, 2020
Professional. The guys at the repair center and who delivered the car after service are awesome!!! They were punctual and professional. Thank you so much!
DealerRater
November 2nd, 2020
Scott was amazing in getting me the deal that I wanted for the car that I wanted. But my car was missing the owners manual.
DealerRater
November 2nd, 2020
We are working with Orlando Dranguet for the last 21 years. His professionalism and customer focused attitude are superb. He is simply The Best!
Thank you, Orlando, for your excellent service all these years.
DealerRater
November 2nd, 2020
Michael Ehrlich and the entire team were exceleent and made the process very easy for me. Couldn't be happier! I would highly recommend them!
DealerRater
October 31st, 2020
Joseph Simsek is wonderful! Professional, patient, responsive. He answered all of my questions related to purchasing a new vehicle and provided options. I highly recommend Joseph!
DealerRater
October 31st, 2020
The staff was very helpful, professional and I was pleased with how my car was taken care of. All my concerns were addressed to my satisfaction. Thank you
DealerRater
October 30th, 2020
Friendly service! Attention to detail! Ive always appreciated the quality and excellence of the entire Mercedes staff. The Benzel-Busch remains reputable and consistent.
DealerRater
October 30th, 2020
Kathy is a superstar. She made the whole process extremely easy. Very professional. I would highly recommend Kathy it you are considering a Mercedes Benz. Overall dealership experience was positive.
DealerRater
October 30th, 2020
Excellent service and very honest in dealing with a new customer. Compared several vehicles across local dealers and Benzel bush offered me the best value and ease for buying GLC300. We are very happy and will be using Benzel Bush for our future purchases.
DealerRater
October 30th, 2020
Throughout my lease, I have had the best experience whenever anything came up that needed to be taken care of, or for routine service. John Powell and the entire service department is top notch.
DealerRater
October 30th, 2020
My first time at Benzel-Busch. Excellent customer service, the salesperson was awesome. The showroom is impeccable and the staff is friendly. Would highly recommend.
DealerRater
October 29th, 2020
Pat Capasso was my previous salesman Giovanni did a great job representing your company giving me a in the same fashion that was always giving By Pat Capasso it was a pleasure having Giovanni help me
DealerRater
October 29th, 2020
Great job happy with the work. Took good care of my car. Thank you again. Will be back again. Also appreciate your followup. Dont care for you asking for 25 word response.
DealerRater
October 29th, 2020
The service was completed in a timely manner. The service rep was cordial and pleasant. The hospitality from the point of arrival through completion was great
DealerRater
October 29th, 2020
I was pleased with the customer service and all the help I received when buying my dream car. Thank you so much to the team, especially Mike Vinci.
DealerRater
October 29th, 2020
Great services! Friendly staff and ready to help with any questions that we had before we made our decision to purchase our vehicle. I am looking forward to our next meeting
DealerRater
October 29th, 2020
Scott Bateman went above and beyond to straighten out issues with my tire & wheel insurance. It was a frustrating situation caused by mistake of the dealership that I leased my GLE350 from. I purchased complete tire & wheel coverage, but it was not being honored and I was told that only part of the...
DealerRater
October 29th, 2020
Pat Capasso was my previous salesman Giovanni did a great job representing your company giving me a in the same fashion that was always giving By Pat Capasso it was a pleasure having Giovanni help me
DealerRater
October 28th, 2020
Great service. Very professional, very friendly. The transportation people picked up my car from my house. David called me to update the status of my car. The following day the transportation people drove the car back to my house. Excellent service!!!
DealerRater
October 28th, 2020
Sales person lamont very kind and knowledgable always follow up with a phone call or email.delivered my vehicule on time as he promessed.took time to explain all the features in the vehicule.
DealerRater
October 28th, 2020
Fantastically helpful and efficient.
Joseph Simsek was always available and made very useful suggestions. I was able to do the entire transaction without going to the dealership and the car was delivered directly to my door.
DealerRater
October 27th, 2020
Cant say enough about this dealership. Whether its the sales department or service department, they have never disappointed.
Although everyone is very nice, my go to sales man Lino & my go to service rep Chris I are the best!
DealerRater
October 27th, 2020
The best of the best. The Service Manager, Craig Fusco was extremely helpful - always goes above and beyond to satisfy our service needs. None better!
DealerRater
October 27th, 2020
Excellent customer service. Especially Scott Bateman, Service Advisor who responds promptly, answers all our questions. friendly, helpful and knowledgeable. Pleasure to deal with him. Thank the.
DealerRater
October 26th, 2020
no complaints, I did the express service wait was as expected. They did a nice job on my carwash. They also found that I had an outstanding recall repair. I was able to make a valet appointment for next week.
DealerRater
October 26th, 2020
THE WAY I WAS RECEIVED AND TREATED BY YOUR SERVICE MANAGER DAVIDTANGEN WAS A GRAT EXPIRIANCE.
I WILL CONTINUE TO BRING MY SERVICE AND LEASING TO BEMZEL BUSH
DealerRater
October 24th, 2020
quick...professional. well done. was ready when I arrived. provided appropriate loaner. car was washed and clean when returned. work completed ahead of time and i was notified of such.
DealerRater
October 24th, 2020
Amazing salesperson in Chris Taccetta. Great ownership with Agrestas. Nice dealership building and layout. Good finance manager. Will recommend this dealership to friend and family
DealerRater
October 24th, 2020
Appointment was on time, didn't have to wait, and place was clean, and sanitized well. Even they wiped when they gave me back the credit card.
DealerRater
October 24th, 2020
Responded promptly to my request and addressed my need.
Showed professionalism.
Service was provided in a timely manner
Liked suggestions and options offered to me
DealerRater
October 23rd, 2020
The best people and always a white glove approach! Extremely talented group of professionals. From the moment you pull up you are treated with respect and kindness. Not just once, every single visit.
DealerRater
October 22nd, 2020
The service is great, the prices are huge. I overpaid for the front camera about twice .The camera costed me more than $1000 + labor ~ $2000 This is how much I would pay for the camera online:...
DealerRater
October 22nd, 2020
Ease of Acquiring a loaner car delivery with pick of my car. Service advisor made direct. Contact to review service and recall repair. Car service
And recall finished quickly.
DealerRater
October 21st, 2020
Unfortunately my experience at your dealership has been very unpleasant and would not recommend it to anyone. My car got damaged with lots of scratches...
DealerRater
October 21st, 2020
Benzel Bush is top in its service attention, I got a flat tire/ blow out on a huge pothole, and they were extremely accommodating in taking care of the replacement. Clean, quick, the best. I just miss the espresso bar.
DealerRater
October 21st, 2020
My service advisor was extremely helpful. I could not be more happy with Bensel Bush service departmentI highly recommend utilizing the service department if you own a Mercedes-Benz
DealerRater
October 20th, 2020
We went wanting to buy a car, not shop. Doug accommodated our wishes very well and was extremely helpful! We will return to him when it's time for our next Mercedes!
DealerRater
October 20th, 2020
Always the best service cars and customer service
The best dealer ship to buy a Mercedes thanks so much
Sal is the best manager in nj
DealerRater
October 19th, 2020
They are very kindly and excellent.
Service was good and there was so clean.
But When waiting for a service man outside
It took some time.
DealerRater
October 19th, 2020
Excellent service....as always; simply the best Very happy; Benzel Busch is always first class across the board in every area, from every employee and associate
DealerRater
October 17th, 2020
Steven was the best ever, he made the entire process seamless and easy. I would recommend anyone to work with him, hes absolutely great!
DealerRater
October 16th, 2020
I called looking for the MB GLB with a 3rd row. Michael Vince was so accommodating he got me in my car without having to spend all day at the dealership as a mother of two this made all the difference for me. I got to just pick up my car he was quick, knowledgeable and straight to the point- would...
DealerRater
October 16th, 2020
Excellent service experience. Loved working with service advisor Dave Tangen. He greeted with courtesy, kept me informed throughout my service process and even delivered my car at my business. Excellent dealership and excellent staff.
DealerRater
October 16th, 2020
We had the pleasure of working with Scott. The whole process of purchasing a car with your dealership could not have been any easier. We chose a car, a price for the vehicle was agreed upon, electronic paperwork was sent via email and within five minutes all was completed. Most importantly my wife...
DealerRater
October 16th, 2020
Chris was very professional and polite . Service was fast and efficient. No appointment was necessary. I will be returning and asking for Chris Almanzar as advisor
DealerRater
October 16th, 2020
Excellent customer service. Mark our sales person was very professional and attentive to our needs. Patrick in the finance department made everything work. Will be returning
DealerRater
October 15th, 2020
I had an awesome, attentive, safe service experience. Took care of the entire service in less than two hours and the car was cleaned and sanitized.
DealerRater
October 15th, 2020
Staff was kind, accommodating and very friendly easily able to make an appointment. Waiting for vehicle was enjoyable experience where I was able to get work done
DealerRater
October 15th, 2020
Everyone there was very kind and courteous. The transaction went very quickly thanks to Vanessa and Chris. I absolutely love doing business with Mercedes Benz. And I love my car.
DealerRater
October 15th, 2020
Phenomenal! Starting with the assistant that greeted us at the door to our sales person Doug Ryan to the Finance Manager Stacey. Just and overall amazing experience. Thank you.
DealerRater
October 14th, 2020
Orlando and the dealership are ultimate in service and professionalism. Highly recommended to those interested in a Mercedes. Orlando was also very knowledgeable and helpful regarding options and keeping to my budget. Definitely five stars!
DealerRater
October 14th, 2020
Great experience buying the car or rather the best ever had. Very courteous, polite, no hassle, straight forward dealing without any gimmicks. Will highly recommend...
DealerRater
October 13th, 2020
Upon arrival I was greeted right away and taken directly to my Service Advisor.
Service work was completed properly and on time. I then received a phone call (from Dave T) to advise that the vehicle was ready for pick up. Very Professional.
DealerRater
October 12th, 2020
The service and people were excellent but my car was not washed when I received it back after being service . They said they didnt know I was coming back today or do soon. I told them I received a texted my car was ready
DealerRater
October 12th, 2020
I have been purchasing cars from Lou Gallo for years. It's always a great experience working with him. He is always professional, funny and goes out of his way to get me what I want. Great guy!
DealerRater
October 12th, 2020
Thank you so mcuh everyting. We felt so good and comfortable. Dealer was very kind and nice. So we will visit again next time. Thank you.
DealerRater
October 12th, 2020
Yusef was a pleasure to work with. He was honest and informative. Even in this crazy time, he was able to guide me from test drive to pick up in a comfortable and safe manner.
DealerRater
October 12th, 2020
These guys are awesome, we were looking for a SUV, and Jay L helped us all the way through. He listenex to what we need very patiently, making sure both my wife and myself 's needs are there, esp color that you have to check out the real color instead of looking at a monitor or picture. You would...
Yelp
October 12th, 2020
I would say if you like to be sweet talked and be sold a lemon this is the place to buy a car from. Not like I have never driven a Mercedes Benz before, this dealership has driven me to not only disliking dealers, sales men but a whole car company. STAY THE F** away from this car dealership. A...
Yelp
October 10th, 2020
Excellent provided high level professional service.I was very impressed and will highly recommend their service.
Their customer service is astounding and very recommendable.
Thanks you
DealerRater
October 9th, 2020
Service department contracted me to remind me that my glk has recalls and help scheduled me time being my car for service, up on arrival Scott Bateman was very friendly and helped me getting a loner to get home; Scott also texted me on the status update on my car, love the service at Benzel Busc.
DealerRater
October 9th, 2020
Great service and communication, everyone Ive dealt with was professional and friendly. I would recommend them to everyone because of this. Thank you for making this a pleasurable experience.
DealerRater
October 9th, 2020
my car was in for its first service, an "A", and it took about 1.5 hours. I was offered a loaner. When the car was returned, it has been thoroughly washed and cleaned.
DealerRater
October 9th, 2020
Michael Erhlich made us feel comfortable as soon as we sat down to talk. Soon there after we were driving away with our 2021 GLE 350
DealerRater
October 9th, 2020
The service concierge associates are awesome. They are meticulous, attentive and very customer centric. Dave explained all my options accurately so that I could make an informed decision on some work that was necessary and some that was optional. Extremely pleased with the whole experience.
DealerRater
October 8th, 2020
Talia is honest, friendly and professional. She makes your transaction effortless. I recommend Benzel-Busch. COVID precautions are followed throughout the dealership. Enjoying my new sedan immensely.
DealerRater
October 8th, 2020
The Benzel Busch Dealership did an excellent job. They took my car in on short notice and had the routine service completed one day early.
DealerRater
October 8th, 2020
Beautiful place friendly professional would recommend never felt pressured would buy another car when ready when the time comes my most recent visit was because of a recall took good care of me even gave me a option of 3 cars for loaner now that was the bad part because I didnt know which one to...
DealerRater
October 7th, 2020
My service Consultant John is hands down the best at what he does. John took care of all my concerns I had with the vehicle. Over all my experience was awesome.
DealerRater
October 7th, 2020
I had a service at Benzel-Busch Mercedes Benz dealer for the window problems that is under warranty services. The service was the worst.
My appointment was 7 AM on Thursday (10/01/20) and I arrived as second customer. My service representative never showed up until 7:30. With very unwillingness...
Cars.com
October 7th, 2020
I had a service at Benzel-Busch Mercedes Benz dealer for the window problems that is under warranty services. The service was the worst.
My appointment was 7 AM on Thursday (10/01/20) and I arrived as second customer. My service representative never showed up until 7:30. With very unwillingness...
DealerRater
October 7th, 2020
Excellent service every time!! No complaints. Highly recommend Benzel-Busch! I have owned my Smart for 5 years and it is the best car I have ever had. So glad I chose Benzel-Busch!
DealerRater
October 6th, 2020
Extremely easy drop followed up with a phone call to let me know that it was done.spoke with Andrew Brown who was extremely helpful from start to finish.
DealerRater
October 6th, 2020
Ive had better experiences with this dealer, so I wont let my most recent experience influence whether I would recommended to others in the future.
DealerRater
October 6th, 2020
The Team was great and their CRM tools are top notch. This service pretty much all went down over text. Perfect. AND they washed my car. :)
DealerRater
October 5th, 2020
My family and I used to use Prestige Mercedes of Paramus. Now known as Mercedes of Paramus. Before ownership changed/ original owner died, I thought their service department/team was the best. However, when I bought my E63 from Benzel Bush, I saw that there was way better service. From purchasing to...
DealerRater
October 2nd, 2020
Michael Vinci and Benzel-Busch overall were wonderful. Michael was helpful, intelligent and intuitive. He went the extra mile. A great experience. I would definitely return for my next car.
DealerRater
October 1st, 2020
It was great experience so made me to go back and bought the second car within 2 days , jay lee was nice person with great knowledge
DealerRater
October 1st, 2020
As always, any visit to the service is like a small holiday! No waiting time, and the service team is a group of professionals I feel as we are part of Mercedes family. Eugene and Natalya
DealerRater
October 1st, 2020
Staff was very professional and courteous. Communications were clear. Loaner car was clean and ready. Facilities were clean. Service was prompt and car was returned clean. Thank you
DealerRater
October 1st, 2020
I was greeted. I waited for my car. They announced my car was ready and washed. Professional, efficient and most of all kind. Thank you everyone!! Tony lisa.
DealerRater
October 1st, 2020
Scott Bateman makes the scheduling process a breeze! He is professional, courteous, and thoroughly explains all info on the service of my vehicle! The best!
DealerRater
October 1st, 2020
Mr. Chris Huling has been THE BEST service advisor I have ever met. He is so professional and honest! I can definitely say I was so lucky to have him as my service advisor.
DealerRater
September 30th, 2020
Very efficient. Steve made the transaction simple and easy. We were able to do some of the prep work remotely so that we didn't need much time at the dealership. The dealership was clean and well organized and the car was ready for pickup, fully detailed, and looked fantastic.
DealerRater
September 30th, 2020
The maintenance on car was done well. I dislike no interaction with my service manager at pickup to discuss extra work done on car. I would have liked to discuss work done in person instead of phone conversation. For me, the whole service experience is too sterile. Perhaps that is the way we need to...
DealerRater
September 29th, 2020
Thank you micheal Hill for working with issue we had about service and took care of it . And the service department Dave Tangen for being very professional and understanding.
DealerRater
September 29th, 2020
Always a great experience with James Scott, and the Benzel-Busch team! Always professional and courteous, answering all of my many questions. Thanks again for a job well done Jimmy!
DealerRater
September 29th, 2020
It was a pleasure to have John as a salesperson! His patience made me feel at ease in making the decision of leasing our SUV.
DealerRater
September 29th, 2020
Great Job!. done on time (actually early). Price was competitive as well. Dave does a good job. Will recommend to my friends and associates.
Best
DealerRater
September 28th, 2020
Benzel and salesman Ben Walsh made a stressful situation easy for us. They really went out of their way to make our new car a reality.
DealerRater
September 28th, 2020
Regular Maintenance Schdule B. It was easy in and out, quick, professional, flexible, friendly. Automated texts and from Harold Reyes made things very convenient as well.
DealerRater
September 26th, 2020
Great service, very friendly and quick. Always have a great experience at Benzel. Joseph Simsek is the best sales rep I have worked with and will buy from Benzel because of Joseph.
DealerRater
September 25th, 2020
Very poor service provided by Dave Tangen. if I knew i would have let my favorite Frank Amanado take care of my service. This service person did care about customer service.
DealerRater
September 25th, 2020
Service was excellent and Chris is the best advisor ever. Was quick and ready on time. Appreciate it very much.
Thank you so much,
Susan
DealerRater
September 25th, 2020
I visited for a regular service check and asked for a loaner car. Armando Frank prepared the loaner car ahead and everything worked out smoothly and perfectly! Armando is always so nice and professional.
DealerRater
September 25th, 2020
Everything went smoothly and quickly. Staff was helpful and respectful. Everyone was wearing masks. Let me know everything that was going to happen. Five stars
DealerRater
September 24th, 2020
They are always willing to help and any questions. I always get helped in a manner. Seriously I cant summit this without it being 25 words thats silly
DealerRater
September 24th, 2020
Very professional and friendly staff. I was kept well informed and service was quick and easy. The loaner was ready quickly. Follow up was excellent.
DealerRater
September 24th, 2020
The Dealer Representative Joseph Simsek was very professional and treated me to a most pleasurable experience. Even though I arrived late in the day he never rushed me through the process. Very pleased, highest marks.
DealerRater
September 24th, 2020
Awesome..super fast ..no appointment..out in 10 mins just needed to get my air pressure checked and check in for a service my next service appointment...
DealerRater
September 24th, 2020
Always quick service, easily reachable when theres a problem, loaner car in perfect condition, everyone is friendly, helpful and professional. Benzel-Busch is the best!
DealerRater
September 23rd, 2020
Professional, courteous ,clean, service excellent, comfortable, heard from my sales person during this covid problem hoping we were ok nice personal touch. Service Mgr Frank :thumbsup::hugging:
DealerRater
September 23rd, 2020
The dealership was friendly and the customer service department was fast and efficient. The cost was reasonable and the express service was quick. The car wash was a nice bonus.
DealerRater
September 23rd, 2020
Doug is a great guy and great person to talk to. I i courage anyone to come and meet Doug. Thank you!
Great job, God bless!!
DealerRater
September 22nd, 2020
The service manager , Frank, was courteous & professional. He resolved the airbag warning sign that came up right after airbag recall service appointment. I am pleased.
DealerRater
September 22nd, 2020
The entire process was happy and fun, not stressful. Its my first new car so I was overwhelmed but from the moment I walked through the door. The young lady at reception checked us in with a genuine smile and professional attention. From introductions to hanging the license plates, John Meyer was...
DealerRater
September 22nd, 2020
I was in Irvington, NJ waiting to be towed for hours, following your app. Then when the driver never showed up I was told the app doesn't work.
DealerRater
September 21st, 2020
The service experience was great. I needed a loaner car and they had it ready to go for me when I arrived. The service could not have went smoother.
DealerRater
September 21st, 2020
Joe Herman.....The reason I keep coming back!! He has been attentive and professional since I first came to Benzel Busch
Giovanni: Incredible/Personal service!!
DealerRater
September 21st, 2020
Outstanding and sincere service from start to finish. Giovanni is a gentleman and scholar of the highest level, and the GLC he recommended for my wife is truly an outstanding car.
DealerRater
September 21st, 2020
I have worked with BB since 1994. There service team is almost beyond words. Prompt, professional, courteous, etc. They accommodate their clientele to the maximum.
DealerRater
September 19th, 2020
took much longer to get parts than expected but car was completed by the time we got nervous and were going to call to ask for ststus
DealerRater
September 19th, 2020
The dealership provides good customer service in general. In this emergency experience, I did not experience the high touch personalized experience. Spent $140 in Lyft rides due to inability to provide promised services. Manager and Assist Manager unavailable for escalation.
Appreciated the service...
DealerRater
September 18th, 2020
the reception fella was very rude and dismissive to me,this I do not except from a dealership I bought 2 cars from and h ad service from for 17 years
The service adviser David was very good and called to up date me, nice and helpful
DealerRater
September 18th, 2020
We had amazing experience with everyone at Englewood Mercedes dealership. It was a friendly environment and they clearly value each customers needs. Especially our sales rep Lino Cascardi was the best!
DealerRater
September 18th, 2020
You have great staff! Excellent customer service from top to bottom. Very courteous and helpful Just love the way you train your workers. Very exemplary
DealerRater
September 17th, 2020
Your service is impeccable in all respects. From the greeting to say goodbye. Now that all is under the pandemic curse, you are providing great service.
But i missed the espresso.
DealerRater
September 17th, 2020
service is department is always very professional and courteous. always takes that extra step and listens for what is being requested. this visit was no different. John Powell took care of everything
DealerRater
September 17th, 2020
I couldnt be more satisfied with my purchase. It was the easiest car purchase I ever made. The dealership was also very efficient and professional.
Special thanks to Richard palm you are the BEST!!!
DealerRater
September 17th, 2020
We had an excellent experience with Benzel-Busch. Our dealer, John Meyer, was extremely thorough and detailed with every step of the process. Both timely and expeditious, I was able to acquire precisely what was requested thank you!
DealerRater
September 16th, 2020
Service was good only issue is that this is the second time that I get a loaner vehicle that smells like an ash tray. Not good.
DealerRater
September 16th, 2020
This is my 4th car with benzel Mercedes. I always go to Ben Walsh for all my cars and I highly recommend him to my friends.
Great salesman, fantastic service and great attention paid to the deal. Thanks Ben and Benzel.
DealerRater
September 16th, 2020
AS always great service especially from my advisor David Tangen. Always a pleasure working with him. Made the entire visit just that much more easier.
DealerRater
September 15th, 2020
Great dealership! The showroom was quite magnificent-spacious, beautifully designed and very well maintained from top to bottom. I felt like I was walking into a 5 star hotel, lavished with an array of cars.
The reason for giving 4 stars instead of 5 was because car was sold to me a little above...
DealerRater
September 15th, 2020
Sales person was polite and kind. Thanks for the prompt repair.
I did ask him some questions. He gave me valuable suggestions and recommendations that were fantastic.
DealerRater
September 15th, 2020
I was pleased with my service. I was out of town when my vehicle was reported to have dead battery
You picked it up and deliver it
DealerRater
September 15th, 2020
It was express and it was efficient and I was very pleased with the time and service. The service representative was courteous and kept me up to date.
DealerRater
September 14th, 2020
1:Good Quality of repair
2: Trade in the price is so low. Let us dont want by new Mercedes car
3: My car value only $500 and I spend $900 to repair
4:Repair so expensive
DealerRater
September 14th, 2020
Always courteous and helpful staff. I have no complaints about the work, great job as usual. I've been recommending Mercedes to my friends for years. Mercedes automobiles are dependable and the service is superb. Haven't purchased any other automobile since my first in 1996 at Benzel Bush. .
DealerRater
September 14th, 2020
The place itself is super clean; staff very professional and polite. I was able to work while I waited for service. Loved the experience and will visit again.
DealerRater
September 14th, 2020
Top notch experience. Mike from sales is very knowledgeable, and really understood what we wanted. He was super responsive even after hours. I highly recommend.
DealerRater
September 14th, 2020
Great experience purchasing a 2017 C300 at Benzel Busch. The process was easy and straightforward. We worked with Doug Ryan who came recommended to us. He was very funny and walked us through the buying process in a detailed manner. I ended up texting/calling him numerous times in the days/weeks...
DealerRater
September 14th, 2020
always great service and attention picked up and delivered my car hassle freeman an appointment and went on vacation when i returned car was back all work done and i was very satisfied
DealerRater
September 12th, 2020
BB service is excellent. Chris Eiseman is a superior advisor! Great experience once again! I highly recommend this dealership and service department. They always deliver.
DealerRater
September 11th, 2020
Wonderful sales team always keeps me up to speed with the process
Have purchased at least 25 cats from Benzel, need I say more
Will continue to purchase from Benzel in the future
DealerRater
September 11th, 2020
The current Covid-19 situation takes a long time to repair. He tried to repair my car and informed me of the progress of the repair of the car.
DealerRater
September 11th, 2020
Quick & painless process. Staff was extremely attentive, efficient, and respectful. Communication of status of service was also excellent! The loaner car was beautiful, too! Only complaint is that there were fingerprints or hazy film on inside of front windshield. Otherwise, all was good.
DealerRater
September 11th, 2020
terrible service. Came for a simple thing and the car did not make to the service in three days. I had a loaner i reserved a week in advance that didn't support my iPhone (USB) and got stuck with it over the labor day weekend. all my plans for that weekend destroyed. No apology, no communications (I...
DealerRater
September 10th, 2020
Doug didnt make me feel like I was buying a car. He made me feel like I was buying an experience. Great guy would definitely by another experience from Doug.
DealerRater
September 10th, 2020
Had everything done last year and everything checked out. This year all I needed was an oil change. I only put 1K miles on for the year and was told I need brakes at a price of $1500. How can that be?
DealerRater
September 10th, 2020
The service is amazing, the communication was great and I will always come back to this dealership for all my of my current needs and future needs.
DealerRater
September 10th, 2020
Service was professional and my car was returned impeccably clean.
My service rep Scott Bateman made sure my service went smoothly and efficiently. Because my car was in service for several days ,Scott called me several times and gave me updates.
It is a pleasure to have Scot and Benzel Bush take...
DealerRater
September 9th, 2020
My husband and I have purchased or leased our vehicles from Benzel Busch for many, many years and would never go to any other dealership. The service, attention and professionalism from the General Manager, Sales Staff and Service Department are beyond amazing. We strongly recommend Benzel Busch...
DealerRater
September 9th, 2020
Went in for a $300 service and ended up paying $2500. Evidently spark plugs were supposed to be replaced last year but that was not done at last years service appt. even though I had an appointment to drop off my car and pick up a loaner I still took over an hour. The car they had intended for me no...
DealerRater
September 8th, 2020
x x x x x x x x x x x x x x x x x x x x x x x x x
DealerRater
September 8th, 2020
Great service, and convenient experience. Benzel-Busch is a pleasure to work with. This is my third lease from the dealership, and I have had nothing but excellent experiences with the sales staff and service department.
DealerRater
September 6th, 2020
Unfortunately the service declined dramatically. Very expensive and quite basic. For the last 3 times we took the ML 350 for service, there is always an excuse why they don't have enough loaners, the car was returned dirty and not even the minimum attempt to keep us as customers. We feel this is the...
DealerRater
September 6th, 2020
Excellent customer service and welcoming environment. Safety protocols were up to standards in the dealership. On the other hand, both agents I met were professional enough to provide me the service that I was looking for
DealerRater
September 5th, 2020
Top-notch customer service from beginning to end. It makes a world of difference that Benzel Busch is able to a range for car concierge to come and pick up my car for It to be serviced. My service representative was excellent! He communicated frequently and was flexible with me and diligent about...
DealerRater
September 5th, 2020
Have done business with this dealership a long time. Frank Lauro was great to work with. Have bought more than five cars from him. Always follow up.
DealerRater
September 4th, 2020
Love this dealership. Everyone is always so professional, caring and kind. Dave Tangen is especially wonderful to work with . Thank you for your incredible level of service.
DealerRater
September 4th, 2020
Always excellent! Ive been with Benzel-Busch for 15 years. Wouldnt even think of changing. Sales and service are top notch and professional.
DealerRater
September 4th, 2020
Service was very friendly thorough and quick. I was to glad to see masks worn and temperature Taken. Thank you very much for your service
DealerRater
September 4th, 2020
Had a nail in my tire,, put on a new tire, would have liked to have known why I needed a new tire vs a patch.
DealerRater
September 4th, 2020
Always get great service. Very pleased, has gotten better lately...even with Covoid. Glad you are able to accommodate the new world of covid.
Thanks
DealerRater
September 4th, 2020
This was my first Mercedes and I am very happy so far. My experience and the process were great. I appreciated the follow up after picking up my car.
DealerRater
September 4th, 2020
The service driveway was very crowded at the time I arrived (around 10am) with a combination of incoming and outgoing. I expected to be there a while in my car waiting to be approached but was happy it only took about 8-10 minutes to clear the area in front of me and around me when I was approached...
DealerRater
September 3rd, 2020
Douglas Ryan is the best salesman .. hes so kind and helpful and I consider him family .. his follow up is impressive.
Thanks to him.
DealerRater
September 3rd, 2020
Excellent service and customer care. Chris Huling and his team provided the ultimate experience. Chris and his associates are knowledgeable, professional and courteous. I would recommend his team to my family and friends.
DealerRater
September 3rd, 2020
Steven made the whole process of test driving and purchasing a pleasure. I never expected to leave the dealership in my new car on the same day. But he made it happen!
DealerRater
September 2nd, 2020
Once you've already visited another Mercedes dealership, you'll realize how nice people are here.
Especially Jay Lee was very kind, followed up with my email immediately and gave answers for all my questions and concerns asap. I'd definately go back again and recommend this dealership to my friends.
DealerRater
September 2nd, 2020
I did a A service, although the pandemic, I feel safe in your office! after service, my car is cleaned very well, that is amazing!
DealerRater
September 2nd, 2020
Happy with the service including drop off and pick up off loaner car, following up with updates. Staff were professional and courteous on the call.
DealerRater
September 1st, 2020
I was very pleased with the thoughtfulness of booking the service as well as the safety precautions used during the process of service visitation. I was notified that the part need to be ordered and they would call as soon as it was completed. They were very nice and efficient .
DealerRater
September 1st, 2020
Always a pleasure. Service team as always was very professional. Special thanks to John Powell for making every visit smooth. No better service available anywhere.
DealerRater
September 1st, 2020
Service personnel were professional, polite and responsive. Appointment was taken right on time. All personnel wore masks ((Covid).Waiting area and restrooms were clean and neat. Car was washed after servicing.
DealerRater
August 31st, 2020
it was a wonderful service...very friendly and accommodating staff ...very pleasant service department and great communication as to when the car would be ready
DealerRater
August 29th, 2020
Excellent service. I will be coming back for all of my future devices here. Great staff. Very profesional and extremely kind to me. Thank you.
DealerRater
August 28th, 2020
I would give this dealership 100 stars if I could! This was by far the easiest most stress free car buying process! I would strongly recommend our salesperson, Kathy Zagula, a 14 year Mercedes veteran. She was top notch from start to finish. So helpful, knowledgeable and professional. I can say the...
DealerRater
August 28th, 2020
Benzel Busch is trying Their best to make their customers happy. They sent me an agent to fix my car in a very short time. Atef is a very professional, works hard , and knows what to do. Atef is very knowledgeable and able to tell what is wrong with the car I really recommended him to roadside...
DealerRater
August 27th, 2020
Nothing but the best experience from start to finish. Have been going here for years and I send all my friends and family as well. Thank you!
DealerRater
August 27th, 2020
We worked with Kathy Zagula on multiple purchases and everything about the experience was great. We are very satisfied with the process and the vehicle that we purchased.
DealerRater
August 26th, 2020
My experience was assume, test drive were easy, I felt like I was with family the whole time, friendly people all around, they made it easy for me to purchase my first mercedes benz, Jose perez is great at his job and still is, he keep me up to date on everything I need to know, extremely kind and...
DealerRater
August 26th, 2020
Paid extra care to my personal needs; holding the car for 2 weeks since making deposits due to my personal schedule issues. Very professional and smooth process. Gave me enough time to test driving.
DealerRater
August 26th, 2020
Excellent dealership. Courtious personnel.
Sale representative very helpful and candid.
Understood what I wanted and find vehicle which closely match my expactation.
Very happy to lease new vehicle from dealership.
DealerRater
August 25th, 2020
Great team of people. I was very happy with my experience. Peter helped me through out the process and made sure i got what i wanted. Highly recommended to anyone in market for a Benz.
DealerRater
August 25th, 2020
Knowledgeable service writers and technicians. I bring my cars to BB despite being only 5 minutes from Paramus MB because of the great work and service . I have been dealing with my service advisor David Tangen for over 10 years now. Just ordered my 3rd G-class from BB and had a very positive...
DealerRater
August 25th, 2020
Super easy to deal with. Im out of state and had no issues at all. Very professional and cared about my time. I dealt with Doug Ryan. He is the best.
DealerRater
August 24th, 2020
Great service! My car looks and drives like brand new
Thank you very much . Customer service was fantastic. Attentive, professional, curtioys. I will buy only there!
DealerRater
August 24th, 2020
Great dealership! They do everything they can to make your buying or leasing experience easy and enjoyable as possible. This was my third car from them and I wont go anywhere else.
DealerRater
August 24th, 2020
Great work and service. My G550 wagon needed service. Scott was very helpful. Overall experience is flawless and quick. I would visit again. Thank you.
DealerRater
August 24th, 2020
Drop off of vehicle was seamless. Customer service provided by Marko Jovanovic was exceptional! He was quick to respond to me and provided updates on the status of my car.
DealerRater
August 22nd, 2020
Bought a 2020 Mercedes and it turned put to be a lemon!
In the shop 13 days for the first 500 miles. Benzel-Busch
would not buy back the car and gave me a low-ball trade in
value. I will never deal with them again.
DealerRater
August 21st, 2020
My issue is more with the insurance given to you when you purchase a tire from the dealer. I bought a tire (or 2) from the dealer knowing that these tires came with an insurance policy that replaced them for you if you had a flat. My understanding was that after the first year you were responsible...
DealerRater
August 21st, 2020
I have been a B.B. customer for over 10 years and must say Frank Lauro is the ultimate professional, fantastic customer service, great person!
DealerRater
August 21st, 2020
I was pleased with the level of professional service rendered. Good communication from Chris on status of job. I asked for and they provided comparable loaner.
DealerRater
August 21st, 2020
I was pleased with everyones professionalism across the board. They cleaned the car after the service and it was very nicely done. Thank you.
DealerRater
August 20th, 2020
I HAVE BEEN A B.B. COSTUMER FOR OVER 18 YEARS, AS ALLWAYS I AM VERY HAPPY FOR THEIR SERVICES IN GENERAL.
MR. CHRIS ICEMAN IN SVCE. DEPT. IS EXELLENT
DealerRater
August 20th, 2020
courteous staff efficient service always feel confident that dealership will stand behind work that is done. Like express service or having a loaner car if necessary.
DealerRater
August 20th, 2020
I love Benzel Bush customer service, but this time was not as expected. The representative was not very helpful either on my car selection and/or delivering the vehicle. I have been trying to buy a car for a couple of months and he never was available. I ended up buying a BMW SUV because he was not...
DealerRater
August 20th, 2020
Recently leased a vehicle from this dealership. The entire process was one of the smoothest Ive ever experienced leasing a car. Michael Ehrlich is hands down the best salesman weve ever dealt with. Extremely honest and absolutely no BS. He definitely is not your typical pushy, aggressive salesman....
DealerRater
August 20th, 2020
Scott made the experience exceptional. The professionalism and service is great. Im happy to do business with this dealership. I'm a new client of Benzel Busch and would recommend them to others.
DealerRater
August 19th, 2020
Dave was great to work with and helped make sure my vehicle was well taken care of. Thanks again Dave for all your help with my car
DealerRater
August 19th, 2020
I have purchased and/or leased eight vehicles from this dealership over the Past 11 years and keep going back because of the client service.
DealerRater
August 19th, 2020
Giovanni Barbero is the most accessible, honest, and attentive salesman Ive ever worked with. He made me feel totally comfortable, which is not typical for me in these circumstances. I will never lease a car from anyone else, which is precisely what I told all my friends and family as well.
DealerRater
August 19th, 2020
As always the professionalism and service is great. Im always happy to do business with this dealership. The communication is great and the loaner vehicle is very convenient
DealerRater
August 19th, 2020
Kathy made the sales experience exceptional. She was friendly, patient, knowledgeable, helpful and listened to my needs providing a pleasant sales experience. I would highly recommend her.
DealerRater
August 19th, 2020
We have been a client of Benzel Busch for many years and bought many new cars with Benzel Busch. However we need to mentuon that this is mainly thanks to Michael Hill and his fantastic crew, especially Kathy. Congrats!!
DealerRater
August 18th, 2020
Appreciated receiving a service date without an extended wait time and the valet service was prompt and cooperated coming to the location necessary to return my car.
DealerRater
August 18th, 2020
Express service -no wait time and very professional. My tire pressure light is on and they check the tires to make sure everything is good
DealerRater
August 18th, 2020
The sales people were patient in answering my questions and helping setting up the phone to the car. I believe I received a good deal in the sales negotiation.
DealerRater
August 18th, 2020
Very good service. Service Advisor Scott Bateman was excellent. Very professional, knowledgeable and informative. Repairs was done fast and
and good. I get my car back very clean and sanitized. Thank you!
DealerRater
August 18th, 2020
Service Dept Advisor was excellent. The delivery of my vehicle was not. Delivery promised for Friday afternoon, Sat rec'd a call and scheduled for 11 am, they called back again to at 12:15. Waiting for 1 1/2 days is unacceptable.
DealerRater
August 18th, 2020
prompt, courteous, friendly and amazing experienece.
i would come back.
even, he called me few days later after purchaed car, ask me about satisfactory.
very thanks for Mr..Jay Lee.
DealerRater
August 17th, 2020
One of the primary reasons that I have leased my last 6 cars from Benzel-Busch is the service that has been provided to me.
My service advisor, Frank Armando, serves as an excellent representative of this company. He is always there when needed. He is both informative and knowledgeable.
DealerRater
August 16th, 2020
Excellent sales & service. Cant praise the dealership in more words. Just adding words when theyre unnecessary Id a waste of time. You should change this :flushed:
DealerRater
August 15th, 2020
I had such an amazing experience at the this particular location getting service done on my vehicle.
Everything was amazing: from the moment I arrived until the day I picked up my vehicle back.
Thank you so much for your professionalism!
Best,
Adimar "Addy"
DealerRater
August 15th, 2020
I deal with a lot of Mercedes dealer Benzel-Busch is one of the best .Good sales person John Meyer im very happy .Thank you
DealerRater
August 14th, 2020
This will be my fifth vehicle from Benzel Busch, and I have always had a good experience. My salesperson Giovanni Barbara kept me posted every step of the way while my car was being prepared for delivery. It was my first SUV, the first I've ever owned, and Giovanni made it easy for me to transition...
DealerRater
August 14th, 2020
Had my bumper replaced and when I got the car back there was a nail in the tire. I didnt notice it until a few days later, when I asked them to replace it they refused.
DealerRater
August 14th, 2020
Ive only had good experiences interacting with Benzel-Busch, especially as a first time car buyer. Many thanks to Richard and Chris for the help and patience
DealerRater
August 13th, 2020
I would not get a vehicle anywhere else. This dealership exceeds all expectations in sales and service. Their knowledge and professionalism is absolutely amazing. Simply the best!
DealerRater
August 13th, 2020
From calling about a car, to discussing my options, and picking up my new car was such a nice and easy process. Everyone was professional. I was given all the time I needed to learn all the functions of my car. Even when I had questions after I took the car home, Michael immediately responded.
DealerRater
August 12th, 2020
The appointment for service went smoothly.
Scott called and advised me about the cost of the air conditioner repairs and the cost of the yearly service.
The car was ready in one day.
The valet service was impeccable.
DealerRater
August 12th, 2020
James was very nice and caring! It was our first time leasing and he made sure to explain everything repeatedly until we were able to understand completely!
DealerRater
August 12th, 2020
Everyone from Sales, to Finance, and Service is very professional and knowledgable.
I would happily recommend them to others and purchase again from this dealer.
DealerRater
August 12th, 2020
Ben is fantastic takes his time really goes into detail when it come to the car knowing exactly what your looking for with comfort love my new car thanks Ben from your good friend the professional boxer Dashaun TooSweet Johns also thanks for helping my wife on her purchase with the smart car she...
DealerRater
August 11th, 2020
Excellent service and responsiveness and great selection of vehicles. I was able to find exactly what I was looking for and have an enjoyable experience
DealerRater
August 11th, 2020
Their service is tremendous and always try to make things as convenient as possible for me. They sent me a loaner car almost an hour away from the dealership and get me informed about the status of my vehicle.
DealerRater
August 11th, 2020
Fast , accommodating. Everything youd expect. I was attended to quickly and the loaner car I was given for the weekend was beautiful & in excellent condition. Would definitely recommend !
DealerRater
August 11th, 2020
Loved the extra personal service. Mr. Simsek was very professional,attentive and answered all our concerns. Were so satisfied. Thanks. I would recommend to friends.
DealerRater
August 11th, 2020
Everything was perfect even in difficult time of storm , loss of power , etc . Very knowledgeable and friendly sale rep. Was able to understand our needs quickly and offer us a car that we needed. No waste of time. Also guide us nicely for how to drive our new car. We were to few other dealerships...
DealerRater
August 11th, 2020
Very helpful. Doug took the time to fully explain the features of the car I bought. Im very happy with my purchase and the service.
DealerRater
August 9th, 2020
Ive been leasing my car from Benzel busch since 2003. Sales man Jay Lee always makes my car releasing easy and pleasant. I trust him that he is honest and professional. I will go back to jay as long as I could drive!
DealerRater
August 8th, 2020
I liked Chris he was very helpful in the service and he handled all the issues. Sandro was very helpful when I bought the car from him but not his manager cause he refused to fix the car
DealerRater
August 8th, 2020
Service Rep. very helpful. Dealership was efficient. Facilities were very well kept and are very attractive. A lot of space to relax while i was waiting.
DealerRater
August 8th, 2020
The service was done. In keeping up with todays pandemic its important to remember that either social distance or a mask should always be in place!! Your social distance doesnt follow 6 ft rule maybe is 3 ft. then the mask is hanging from one ear. Lets be conscious about the world We are together...
DealerRater
August 7th, 2020
The dealership was efficient, the staff was friendly, and as helpful as they could be with the limitations imposed by the pandemic and wearing masks. I cannot remember the name of the gentleman who did the paperwork but he gets 5 stars too
DealerRater
August 7th, 2020
Perfect service, on time, my service person sat and waited with me while I was waiting for the car to come around and out of service. Car was immaculate and sanitized at the end!
DealerRater
August 6th, 2020
From the moment I walked in I felt right at home! Victor came over to introduce himself and welcomed me into the dealership. He listed as I explained what I was looking for and my previous experience at other dealerships. I was then introduced to Frank who really treated me like family - going over...
DealerRater
August 5th, 2020
I have to say this dealer has the best service and support team Ive ever seen
From the friendly and courteous shuttle driver to the amazing service advisor frank armondo
DealerRater
August 5th, 2020
the service/express was busy when i arrived, i was approached right away and the car was checked , tires are now perfect and was done in a timely manor.
rating is excellent ,
DealerRater
August 4th, 2020
Made my appointment on line. Was greeted upon arrival. Discussed the Routine Maintenance with Dave T. Was set up with a Loaner Vehicle and was on my way (in 20 Minutes!) Service was completed by 3:30P and received a call to let me know that my vehicle was ready for pick up. Easy in. Easy out!
DealerRater
August 4th, 2020
From the minute i have searched on line to the time i left with the car everyone was amazing simple and did not over complicate things as most dealers do, Mathew and his manager were friendly down to earth and nothing but pleasure with very open communication.
DealerRater
August 3rd, 2020
I was very pleased with the service that I received, And especially with the time that the work would be done thank you very much!
DealerRater
August 3rd, 2020
Always a professional experience at Benzel-Busch. The care that I received relating to my visit was superb, as usual. I actually could have visited a dealership closer to my home but I have no problem traveling to Benzel-Busch.
DealerRater
August 3rd, 2020
Chris Iseman had the Tire check completed quickly.
Spoke with Lou Gallo re new lease in the fall.
I do not need to say anything else
DealerRater
August 3rd, 2020
This is the worst car dealer I have ever seen! My husband and I just moved to NJ and looking to purchase a car. They gave us the impression that they don't want to sell to us at all. Regardless of avaliabe inventory online, we were given very limited options. They refused to let us test drive...
Yelp
August 2nd, 2020
An Extremely Efficient Dealership that makes a visit feel like a trip to a spa. Despite all the covid_19 changes it still feels so welcoming.
DealerRater
August 1st, 2020
The service and attention to detail was done in a very professional way. I would strongly recommend this sales person as well as this dealership.
DealerRater
August 1st, 2020
Working with Jay Lee was a pleasant experience . I would recommend my friends and family to him . Thank you Jay . Your a excellent sales person .
DealerRater
July 31st, 2020
My wife and I were treated very nicely by Frank Lauro. Frank answered all of our questions from the start of the sales process to the actual pickup of the GLB 250. He continues to answer any questions that we have.
DealerRater
July 31st, 2020
I would not go anywhere else. My salesman, Lou Gallo is thorough, professional and always available to help me. He makes the entire experience a pleasure. Thank you!
DealerRater
July 31st, 2020
Abe Hindi is amazing. He was doing his best to find the right car for me. Went back and forth to assure my needs are met. All very quietly and efficiently. A great person to do business with.
DealerRater
July 31st, 2020
The four stars should be more like 3 1/2. The experience has been a series of up and down events. My salesman couldnt have been more professional throughout the initial sale and delivery period yet when I called due a minor problem after a week or so he never followed up. The people who prep the car...
DealerRater
July 31st, 2020
Everything was great and Lino was a pleasure to deal with.when buying me new car. He made the process smooth and provided multiple options. Highly recommend this dealership.
DealerRater
July 31st, 2020
When I was negotiating for the car I was told that the all weather maps were being "thrown in". When I looked at the sticker, they were already factored into the purchase price. On the day of picked up it was raining and I did not want to pick up the car. The salespeople seemed annoyed. When I did...
DealerRater
July 31st, 2020
Very disappointed with recent visit and not the first time. Last 3 visits have been disappointing vs my experience at other dealerships. Sossio did call me and apologize for my experience and extended himself to "make things right". While I truly appreciate this, I think the process, overall...
DealerRater
July 31st, 2020
Fast and thorough service on my smart car
I love driving away in my washed car after the service
Everyone understands their job
I feel the service department is well trained and do a super job
DealerRater
July 31st, 2020
Always good service here but when I got in my car the radio was blasting and on a channel I never listen to, not good
DealerRater
July 30th, 2020
We have been working John Meyer and the team at Benzel-Busch for many years and once again they made the car and lease renewal easy, simple, and fast.
DealerRater
July 30th, 2020
SERVICE IS ALWAYS THE BEST.
Jay Lee was very attentive to what I wanted and what I was able to work with financially. He was very accommodating and helped throughout the entire process. I would definitely recommend him!
DealerRater
July 30th, 2020
Staff and managers are courteous and responsive. Service personnel let me know of potential concerns, and worked through solutions. Smooth operation. Love the car wash.
DealerRater
July 30th, 2020
Excellent! Sales-Giovanni is the best and do us Michael Hill. Service-Chris Iseman is top notch! Will highly recommend to family and friends and coworkers
DealerRater
July 30th, 2020
We have been coming to this dealership for several years & the service is always the best. Lino was our salesman for almost all our cars. He is the best, helps to find the perfect fit for us. Even though Lino is our go to person, Frank was our first salesman & just as nice. Everyone at Benzel Busch...
DealerRater
July 30th, 2020
Sossio Sole is the best of the best . Always looking out for customer friendly sincere honest. Always looking to help as best he can with any problem the customer has
DealerRater
July 30th, 2020
Excellent and smooth experience. Thank you for implementing all of your safety measures to protect the health of your guests and employees. I really appreciated it.
DealerRater
July 30th, 2020
Benzel Busch made leasing a new car an extremely pleasant, quick, easy and efficient process. This dealership was a find! I would reccomend it very highly.
DealerRater
July 29th, 2020
The best service department I have ever worked with. Be it in shop service or emergency road work. They care. They respond. They help. Every time without exception
DealerRater
July 29th, 2020
Chris Iseman was fantastic when I walked in to fix my tire. Made the whole experience easy! Compares to other dealerships Benzel is A+! Thank you
DealerRater
July 29th, 2020
They are so pleasant to deal with. I like that they always follow up with either sales or service.
They were so efficient during these difficult times with Covid. We felt very safe to be in the dealership.
DealerRater
July 28th, 2020
A hard and confusing problem with the inability of the passenger seat on our C-300 to move back and forth was well taken care of by the service area of BB. They also did a regular one year servicing making sure that all other details of our car were in good working order.
Very pleased with our...
DealerRater
July 27th, 2020
Team provided beta service, very efficient and dedicated. Timely organized, easy to schedule appointment. Definitely will come back again. Received loaner car without problem .
Highly recommend
DealerRater
July 27th, 2020
Attention and service is always prompt and thorough. Staff is always helpful in suggesting ways in which to operate the vehicles more efficiently and safely.
DealerRater
July 27th, 2020
My service advisor was very kind and professional. I wanted to fix a tire issue that is always getting low on air and dangerous for my children and I. He was able to find that it would be covered under my tire insurance that would have expired this year, but because it was never repaired correctly...
DealerRater
July 26th, 2020
While I was trying to retrieve wiring from my vehicle and standing there for an hour with very little help. The employee decided to bring my cat up instead listening to me they brought the cat up and damaged it. That was bad enough but then had to keep the car another week, with no offer to...
DealerRater
July 26th, 2020
Truly a Service Dept. of excellence from drive in to drive out!! Great 2nd experience, Chris my Advisor was easy to work with, the Service Mgr. was out in the front line with His team, Place is very clean & displayed all safety measures during Covid 19
DealerRater
July 25th, 2020
professional, closer from my home ,easy to access, service paid in advance (Included),
comfortable while service, takes 60 minutes plus power wash, service included ,all points.
DealerRater
July 24th, 2020
By appointment, everything was arranged. We're so pleased to received prompt and great service. We'll return to Benzel Busch with our cars needs.
DealerRater
July 24th, 2020
My vehicle was towed there for a flat. I got a call that a check engine light was on and they couldnt explain what it was. I get the vehicle and the rear sensor has been pushed in. They said it was like that when they received it. Why couldnt they address the issue there. Not happy with the way they...
DealerRater
July 23rd, 2020
Jim Scott is an amazing Professional who made our experience pleasant and smooth. Ill recommend him to my friends who are interested in leasing a Mercedes car.
DealerRater
July 23rd, 2020
My sales associate Lino was really great. He was personable, professional and had the car I wanted. I'm very happy with BBMC of Englewood.
DealerRater
July 23rd, 2020
Prompt and excellent service
Received the appointment time I needed and service was performed in timely manner
I will always return to Benzel Busch with my car needs
DealerRater
July 23rd, 2020
The sales rep was very nice and professional. He was very helpful and honest in assisting me with my buying and leasing needs. He gave me a gift card which was very much appreciated.
Thank you.
John
DealerRater
July 23rd, 2020
I recently purchased a new 2020 GLE 350 from Benzel-Busch. Without any exaggeration, the buying experience from start to finish was nothing short of EXCELLENT. Giovanni, the salesperson took customer service to a new level of 5 star. I would highly recommend Benzel Busch and Giovanni to be "your go...
DealerRater
July 23rd, 2020
This dealership has always been accommodating, courteous dependable, reliable and pleasant.
My family has done business with them for almost 40 years, and we hope to continue to do business with them for another 40 years.
DealerRater
July 23rd, 2020
From the minute I pulled up to Benzel Busch to when my car was delivered back to me, the service was impeccable. There is no better place in the tri-state area to purchase or service your MB. Sossio and his team are professional, polite, knowledgeable and true pleasure to deal with. Benzel is 5...
DealerRater
July 22nd, 2020
I went in for Service and also recall that couldn't be performed, couldn't get the software for the recall to apply. Suggestion was to try Manhattan Mercedes and they couldn't find the recall, I sent the recall information to Manhattan Mercedes and they suggested to come back in December, recall...
DealerRater
July 22nd, 2020
From the moment I reached out for support on my vehicle, Benzel-Busch supported me and resolved my car problem. After jump starting my car (Afir) a few times, I brought my car in and was greeted by Fernando who was efficient and courteous. He took down my information and guided me into the customer...
DealerRater
July 21st, 2020
Everyone was great especially Selena and Chris Huing. A wonderful experience this time and want to work with the same employees overtime I visit. Thank you Selena and Chris.
DealerRater
July 20th, 2020
Always the best service!! Thank you Chria Iseman. Very happy with service department and kind caring staff. Loaner car was nice and clean as well.
DealerRater
July 18th, 2020
It was a great experience to see that I was able to schedule my annual maintenance through email, have an attendant pick up my car, leave a loaner, received updates and had my car delivered all easygoing even during this difficult time, thank you
DealerRater
July 17th, 2020
John went above and beyond to personally get my car when there was a long line. Benzel always gives good service, but it was nice to know nothing has changed even during these times.
DealerRater
July 17th, 2020
The service team was great and efficient. I didnt have to wait long, I was greeted with friendly faces and was in and out in no time. I was also kept updated on my car in real time while my car was being worked on. The service area was busy, but I never felt rushed or unnoticed. Great job overall! ...
DealerRater
July 17th, 2020
Thanks mike v and chris h, they both were very accommodating and helpful in assisting any and everything i needed. This is my 3rd experience with them.
DealerRater
July 17th, 2020
Service drop off, loaner car and pick up very easy. Our car came back very clean.
Was not happy I was told that I needed new front rotors and pads after you just replaced pads 6,000 miles ago (Sept) and said rotors were fine and now would have to again get new pads which are still fine.
DealerRater
July 16th, 2020
Im really please with the service I always get at Benzel-Busch. They very profesional and friendly with their clients. Excellent service. Thank you!
DealerRater
July 16th, 2020
Chris in Service was great at explaining a situation that I had with Mercedes in regards to the AC in the GLE model. He was super professional and for that I will continue to let them service my vehicle in the future.
DealerRater
July 15th, 2020
The service staff at the dealership is professional, efficient, courteous- strives to please the customer. All done in an expeditious and customer friendly manner .Good experience
DealerRater
July 15th, 2020
ROADSIDE ASSISTANCE BY ADES GREAT HE CAME QUICKLY AND RESOLVED THE PROBLEM.
LOU GALLO WAS GREAT. FOLLOWED UP AFTER ASSISTANCE WAS COMPLETED.
GREAT EXPERIENCE GLAD.
DealerRater
July 15th, 2020
Having used the service departments of a variety of different dealerships over the years, working with Benzel Busch has been the absolute best experience, by far. Professional, great (and timely) communication - met or exceeded every expectation. My vehicle was available for pick-up on-time and...
DealerRater
July 15th, 2020
Everything is great as usual. Connection, feedback, timing. The price is high but I did not expect the cheap prices from Mercedes. Thank you, guys
DealerRater
July 15th, 2020
Followed up, did a good job and felt that the process was very well done. Very careful with PPE and cleaning of surfaces and vehicles.
DealerRater
July 15th, 2020
The leasing process was very easy. Picking up the car and getting through the paperwork was also an easy process. The staff was very helpful, courteous, and efficient.
DealerRater
July 15th, 2020
In these covid times the people were all masked with gloves. As usual they were courteous and they were very informative.
I was a happy camper in these times.
DealerRater
July 15th, 2020
I've been to a series of Mercedes dealerships from Virginia to New York and this one has by far the best service department. They took care of every single detail and made sure the car was in perfect condition. Scott Bateman was my contact and did a fantastic job.
DealerRater
July 15th, 2020
Always the best 5 stars service, my visits are limited because I really don,t have problems with my car.
Always feel very important when I do visit.
DealerRater
July 14th, 2020
Giovanni Barbaro is the most professional and fair sales person to deal with.
Everyone was very professional.
This is my second lease with Benal Bush and i am very pleased!
DealerRater
July 14th, 2020
I absolutely love the Benzel-Busch dealership in Englewood. The showroom itself is not large however has a perfect amount of inventory to be able to view options. The front reception desk is always pleasant and attentive. The sales service with Giovanni was exceptional. He goes beyond just...
DealerRater
July 14th, 2020
Matt was a fantastic sales rep. When we experienced frustration upon picking up car initially because it hadnt been cleaned thoroughly - Matt and Jason took it upon themselves to detail the car and deliver it to me in person. Really well done!
DealerRater
July 11th, 2020
Absolutely top shelf all the way! From our salesman Lino Cascardi, to the best service advisor ever, Frank Armando to all of the helpful and well informed people in the service area, this is without a doubt, the best dealership we have ever experienced.
DealerRater
July 11th, 2020
Top notch service throughout the entire buying process. Giovanni always goes the extra mile to ensure we are completely satisfied. We no longer shop other dealerships if its a Mercedes we go to Giovanni and Benzel
DealerRater
July 10th, 2020
Thank You ! Mr. Scott bateman.
He is friendly, confidence, perfect. The utmost efforts customer Service from Start to Finish.
We wish your development. Thank You!
DealerRater
July 10th, 2020
Not a good experience. Sent my car for service for no reason and had to bring the loan car back. Plus tires have low air
DealerRater
July 10th, 2020
I had a great experience with Them always professional in every which way.
Fast reliable knowledgeable will use in the future
I highly recommend them.
-Ali Siyam
DealerRater
July 10th, 2020
Fabulous Customer Service from Start to Finish.
Theyre very organized and systematic.
My service was done in less than two hours.
Everything was perfect!
DealerRater
July 9th, 2020
I felt very comfortable with my agent, she really tried to come forward to satisfy my special needs.
Kathy was a pleasure to deal with.
DealerRater
July 9th, 2020
Outstanding service! Michael Earlich was a great salesman. He offered a great price, financing and he was flexible to work with. Very happy with my experience and the way they conduct business.
DealerRater
July 9th, 2020
As always, service was outstanding. Had valet service to pick up my car and return it upon completion of work. Chris Iseman oversaw service and everything turned out perfectly.
DealerRater
July 9th, 2020
Great experience! My sales associate was very cooperative, and helpful. I leased my car during the pandemic and they helped find the right one that matched my budget.
DealerRater
July 9th, 2020
Orlando Dranguet was an excellent salesman. I had a great experience. I am looking forward to receiving my license plates. The Finance person was also very nice. Thanks!
DealerRater
July 8th, 2020
Mr. Armando is very attentive and knowledgeable. Quick problem solver with issue with my newly leased vehicle. Frank was extremely helpful finding me a loaner on short notice and keeping me updated as my vehicles was being fixed.
DealerRater
July 7th, 2020
I went in for low tire pressure sign. They repaired it and as soon as I came home again the sign came up. After calling the service twice I didnt get any answer or call back. .Disappointed.
DealerRater
July 6th, 2020
We have purchased 2 vehicles from the dealership and have found the process to be easy and the staff to be very helpful. The pricing was tailored to our needs.
DealerRater
July 6th, 2020
Our service advisor, Scott Bateman, explained all the work that would be required and the anticipated cost. A loaner was promptly provided, and the work was completed when promised. Our Smart was spotless and all work appears to have been correctly done. A very good service experience!
DealerRater
July 4th, 2020
In the middle of terrible times there was one bright spot for me and my wife. We cannot express how thankful we are to Joe and Orlando for all they did for us. I have purchased many vehicles in my life but never had such a positive experience as this purchase. A close friend introduced me to Joe and...
DealerRater
July 3rd, 2020
Jay Lee was very nice Total helpful, best of best!! & excellent,
Dealer has always been very goodness. & comfortable.
They are swift in action.
Thank You ! Jay lee
DealerRater
July 2nd, 2020
This is my 3 mercedes benz from this Dealer The sales guy and teem is excellent I would recommend nobody to buy from them.
Thanks Ravi
DealerRater
July 2nd, 2020
I like these guys, they first helped me with my first merc and were great for an online purchase. thanks word word word word word
DealerRater
July 1st, 2020
Dealer has always been very nice. People are polite and attentive to what you want done. Customer areas are clean and comfortable. No negative issues.
DealerRater
July 1st, 2020
My past experience with buying a car made me very reserved but after this I will not purchase from any other dealer. The staff were all excellent!!
DealerRater
July 1st, 2020
Lino was so fantastic to deal with in every respect. And I will certainly refer my friends to him. He was so knowledgeable and made me understand how to operate the car
DealerRater
July 1st, 2020
I wouldnt buy anywhere else. Pricing is competitive and their service department is great. The Benzel-Busch staff is experienced and always wants customers to be satisfied.
DealerRater
July 1st, 2020
Both Jim and Joe made my experience at Benzel Busch especially in the pandemic a very pleasant one. I had lease a vehicle from BB 6 years ago but did not currently have a Mercedes. With the pandemic it made it difficult to test drive or find out what cars were available, but despite these hurdles,...
DealerRater
July 1st, 2020
Took me on time, very polite, comfortable waiting room, free coffee, did not take long, decent prices. I will return for more service in the future. At least I know it is being done competently.
DealerRater
July 1st, 2020
Excellent, quick service! Frank was a professional and made the process pleasant. I will definitely go back and recommend friends and family to Frank and Mercedes.
DealerRater
July 1st, 2020
Kathy was very helpful! She was quick to answer all my questions and always available and responsive ! We are loving our new GLS! I highly
recommend the dealership ! I thought it would be difficult getting a new truck during these uncertain times but Benzel-busch made it simple and easy! Thank You...
DealerRater
June 30th, 2020
We have been working with Peter Poliandro for many years ; he is knowledgeable, professional & very courteous.
You guys are lucky to have someone to represent your values in such a great way.
DealerRater
June 30th, 2020
I had no idea that buying my first Mercedes Benz would be this great of an experience! From the moment I walked in, I was greeted with a smile and in that moment I knew I chose the right dealership!
My salesman Peter P. was very effecient in finding me exactly what I wanted and in less than 45...
DealerRater
June 30th, 2020
Sandro created an excellent and welcoming environment for me to conduct my search for a certified GLE350 vehicle even with the current situation of COVID-19. I can readily say that I appreciated the time that he took to ensure that I found a vehicle that met all of the specifics that I was looking...
DealerRater
June 30th, 2020
Steve was professionally effective and everything was very smooth. He showed me relevant information timely which made it very easy to make a quick decision. Finance Manager Pat was also customer oriented. Overall I am very happy. I made a right choice about selecting the dealership.
DealerRater
June 30th, 2020
I was there for service but they only finished just part of it.
So I have to go back again... They are wasting my time...
DealerRater
June 30th, 2020
friendly, easy to get convenient time. As always high quality service and a comfortable area for me to work while waiting the 90 minutes for service
DealerRater
June 30th, 2020
Came in for the B service as indicated by my car - because of low milage not everything needed to be done so a lesser service was recommended. Some dealers may have still done the whole $700 service, but because of your honest and professional employees I only needed a $250 service.
DealerRater
June 29th, 2020
The team here was excellent. I was greeted as soon as I walked in the door and received excellent service from your team especially Sandro.
DealerRater
June 29th, 2020
When i dropped off the car for my airbag recall, my experience with john powell was very professional and straightforward albeit somewhat brief and blunt, which at the time i attributed to maybe him having a bad day or he was extremely busy.
I had bought my C300 from benzel busch and i am in the...
DealerRater
June 29th, 2020
Excellent service and attention to detail!
Shout out to Frank Armondo service advisor.. everything he promised was done on time and correct.. will definitely recommend
DealerRater
June 29th, 2020
I am not pleased with the service I have received because I came to pick up my car on Friday. I realized that the lock does not close anymore once I put the car in drive. And last night I also realized that my left front head light blew. I called the service department since 7:00A.M.this morning to...
DealerRater
June 29th, 2020
Excellent customer experience and great service as always. The appointment started on time, and they completed the work on schedule. I would highly recommend them.
DealerRater
June 26th, 2020
My 2nd purchase of a vehicle from Benzel in Englewood. As usual, tremendous service, great sales people, transparent dealing, and all around top notch organization.
DealerRater
June 25th, 2020
The Benzel- Busch dealership in my opinion excels in every area,from sales to service they are at their game! I have been dealing with this dealership for 30 years and they continue to perform.
DealerRater
June 25th, 2020
This is the 5th Mercedes that I have purchased from Kathy and she is always a pleasure to work with. Kathy knows the product and always beats other dealerships prices. Benzel Busch is the only dealership in NJ with extensive inventory, excellent customer service and super-sharp pricing.