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Authorized Mercedes-Benz Dealer in Englewood NJ | Benzel-Busch Motor Car

Authorized Mercedes-Benz and AMG dealer in Englewood NJ. New car sales, certified-preowned sales, service, and parts. Family-owned since since 1976, our unique approach to automotive retail is based on transparency, integrity, and superior attention to detail.

 

We're located at: 28 Grand Ave, Englewood, NJ 07631

 

And we have a new location at: 1 Mercedes Way, Harriman, NY 10926

 

Call us at: 201-567-1400

  • Sales hours

    Monday-Thursday 9am-7pm; Friday 9am-6pm; Saturday 9am-5pm; Sunday Closed

  • Service hours

    Monday-Friday 7am-6pm; Saturday 8am-4pm; Sunday Closed

  • Parts hours

    Visit our online parts store

Reviews

100
October 19th, 2021
One of the best experience I ever had walking in a dealership. No hidden charges. No hardselling of options. Everything was explained. Transaction is a breeze. Thank you.
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100
October 19th, 2021
Steven David and Jose Perez went out of their way to make my experience at the Benzel Busch outstanding. Also, Carlos from the financial department was also outstanding. I have been purchasing cars from this dealership for over 25 years and am looking forward to many more years.
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96
October 19th, 2021
I had really great experience with Mr. Jay Lee. He is really professional and work everything from the my point of view. He is best customer oriented salesman even I have met before.
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92
October 19th, 2021
Very professional and knowledgeable. Helps explain all the details and how they will be fixed. Highly recommmended.
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100
October 18th, 2021
The best dealership in Bergen County! My service manager and his associates are amazing. Thank you
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100
October 14th, 2021
People were nice and Courteous, they kept us informed add the service experience was just pleasant
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100
October 14th, 2021
Upbeat, knowledgeable, professional and very well informed! Charlie is always fabulous!! He is certainly an asset to MB.
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96
October 13th, 2021
One of my FAVORITE places to go shopping. Ive been associated with this dealership for more than forty (40) years with no disappointments from the sales or service departments. Please continue your excellent work. More to come
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100
October 13th, 2021
Bob Binette and his staff went above and beyond purchasing my vehicle was a great experience
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100
October 12th, 2021
Top notch service on a consistent basis. Always thinks about the client first and foremost
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100
October 10th, 2021
I had a good experience. Helped me find the car I wanted and was very pleased.
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100
October 9th, 2021
EVERTIME I CAME INTO THIS DEARLSHIP I HAVE BEEN TREATED WITH RESPECT AND HELP WITH THE PROBLEM I WAS HAVING
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100
October 8th, 2021
One of the best dealerships in New Jersey.. Great parts department staff, willing to help and educate even on small issues. Great experienced with sales and service department.:thumbsup::thumbsup::thumbsup::thumbsup:
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100
October 8th, 2021
I've been a long time customer of Benzel-Busch.There service department is top quality.There sales department has always treated me fairly by giving me the best deal possible.I Highly recommend this Dealership.
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100
October 5th, 2021
From the first time I came to the dealership, through the ordering process and waiting for delivery of my car Peter kept me up to date every step of the way! Amazing salesman and management team!
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60
October 4th, 2021
Nothing against my Service Advisor Dave Tangen as he is always helpful. But my car was returned to me without a wash. With the ongoing work outside where concrete was being blasted my car was returned to me dirtier than I had dropped it off. Also while driving I always check my tire pressure to...
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100
October 1st, 2021
This is the second car I have bought from Benzel Busch in 3 months. I really needed a second car (after a car was totaled) and was overwhelmed with the search process (given the supply issues occurring). I really didnt have a second Mercedes in mind, but remembered the wonderful experience I had...
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100
October 1st, 2021
Service advisor David Nieves was great. Made the process easy and quick. Definitely recommend him
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100
October 1st, 2021
I had a unique problem with wheel locks on my 2009 s550. Chris Iseman personally found the wheel lock key at an outside automotive store to unlock the wheels. This kind of attention to detail and personal caring is exemplary today. This type of service is what makes me a loyal customer of...
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96
September 30th, 2021
David (My Service Advisor) was very kind and helpful. He is always welcome me and help me with any concerns. The same for the customer service person that reschedule my appointment to a more convenient time. My sales person Giovanni always reach out and answer my questions. Even on Sundays. This...
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100
September 29th, 2021
Working with Benzel-Busch Mercedes has always been seamless. After a 3 year lease on my vehicle was up, I decided to purchase my car since I love my Mercedes so much. I worked with Jim Scott who really helped make this process less stressful. This was my first time purchasing a car, and I felt like...
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100
September 29th, 2021
Have been a customer with this sales rep for three automobiles. The most helpful sales person I never ever encountered.
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100
September 28th, 2021
Service was exceptional! As always, Sossio delivered top-notch service, wonderful experience overall at Benzel-Busch!
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86
September 25th, 2021
Once again, they made the process very simple and transparent! Giovanni was excellent and is a big reason we keep coming back!
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100
September 24th, 2021
Amazing service always reliable ! He was upfront and he made the process a walk in the park
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100
September 23rd, 2021
It was a pleasure to work with Tyler (Auto body), who is focused and efficient.
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66
September 23rd, 2021
Took 8 days of possession of vehicle for them to look at car. I understand some employees got quarantined for Covid. Took me coming into dealership to retrieve my EZ PASS to find out. Was not notified about issue. Had to wait over 30 min for EZ pass. Even after calling prior to arrival by 20 min....
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66
September 23rd, 2021
Took 8 days of possession of vehicle for them to look at car. I understand some employees got quarantined for Covid. Took me coming into dealership to retrieve my EZ PASS to find out. Was not notified about issue. Had to wait over 30 min for EZ pass. Even after calling prior to arrival by 20 min....
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100
September 23rd, 2021
It was a pleasure to work with Tyler (Auto body), who is focused and efficient.
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100
September 22nd, 2021
I had a great experience purchasing my Mercedes from Benzel Busch. Jerry and Salvino were excellent and made the process very smooth, making my birthday extra special! Dont waste your time going to other dealers, like I did... go straight here and thank me later.
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100
September 22nd, 2021
Dealing with the sales department at the beginning of the year when I purchased my car had been a pleasure. This was my first experience dealing with service and this department was just as outstanding. My service advisor was David Nieves and his professionalism, knowledge and friendly demeanor...
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100
September 21st, 2021
Dealer was excellent and my service provided got me in and out quickly. I look forward to working with Frank in the future.
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100
September 20th, 2021
Great price, straightforward salesman (Matthew) and we found exactly what we wanted, even in this time of limited inventory.
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80
September 18th, 2021
Quick, efficient, honest easy to work with and reliable. It takes me half hour extra to get here compared to another Benz dealer (Caldwell) but always come here as I can count on them and dont feel like I am getting scammed each time I visit which is the case with the dealership in Caldwell, NJ.
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56
September 18th, 2021
My car was returned with the rear seat camera monitor broken. It was working perfectly when I brought it in.
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56
September 18th, 2021
My car was returned with the rear seat camera monitor broken. It was working perfectly when I brought it in.
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90
September 17th, 2021
Rich Palm is a pleasure to deal with , this is the third car we have purchased from him.
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89
September 16th, 2021
Very reliable and dependable service. Mr. Powell the service representative has put great effort to demonstrate the process of the repair.
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100
September 16th, 2021
I literally left the Paramus location due to the unprofessional attitude to go to Englewood, who where kind professional and not trying to sell me more than the two tires I needed
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20
September 16th, 2021
I've had two bad experiences with this service department. 1. I arrived on time for my appointment and waited over an hour for my car to be processed and for a dirty rental car to be provided. The rental even had a used medical face mask and an open pack of cigarettes on the passenger side floor....
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20
September 16th, 2021
I've had two bad experiences with this service department. 1. I arrived on time for my appointment and waited over an hour for my car to be processed and for a dirty rental car to be provided. The rental even had a used medical face mask and an open pack of cigarettes on the passenger side floor....
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100
September 15th, 2021
I was extremely pleased with Rich PALM who sold me my 19th Mercedes of which two Maybach and Carlos GONZALES who helped me with two financing paperwork in a five week period of time. Both gentlemen are extremely professional and efficient. My congratulations are in order.
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100
September 15th, 2021
Great dealership and I love my salesman Mike Erlich! There was a slight issue with the vehicle that Mike and the Sales Manager resolved the same day. Great service!
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100
September 15th, 2021
Our salesman and everyone there is amazing. Highly recommend! Much better than all local competitors.
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100
September 15th, 2021
I was very pleased with the salesman and his assistance and am delighted with my purchase.
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100
September 14th, 2021
David Tangen, as always in my 20+ years relationship with the dealer, provided me with the utmost professionalism and care.
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48
September 14th, 2021
Im very disappointed because they slightly scratch my fender of my brand new suv and Im still waiting for response from the sales adviser on how to go about this.
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96
September 14th, 2021
The service was great and not too long of a wait time for my car to be repaired. I really appreciate it!
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96
September 14th, 2021
Very professionalthe best dealership.great experience ..always helpful and they always go beyond expectations
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100
September 13th, 2021
everyone very friendly and professional. service was performed on schedule and I was kept well informed
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100
September 13th, 2021
By far Best Mercedes dealer Ive been to. on all levels. Definitely buying and servicing my mercedes only at Benzel .
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100
September 12th, 2021
This dealership has excellent superior incredible service. My sales representative is phenomenal. He is attentive and smart and is on top of all issues. I would recommend this dealership to everyone. Actually I do recommend this dealership to everyone! Thank you
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100
September 11th, 2021
The best service I ever experienced. I would definitely recommend this dealership. I felt comfortable ever since I walked in the door. Excellent customer service
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100
September 10th, 2021
The sales department James Scott and team as well as the service department Michael and team are beyond awesome! Professional, fast, thorough, and have resolved issues or got me to the place I needed. The overall dealership is clean, and safe. Keep up the great work getting it done for your...
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100
September 10th, 2021
Lamont is a First Class Sales Associate, it was a pleasure working through what was a difficult circumstance after my car had been stolen. Thank you for all your help.
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100
September 9th, 2021
Always a pleasure visiting benz for service. Everything goes very smoothly. Snd I have the best advisor. David Tangen always makes visiting Mercedes benz a great experience
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92
September 9th, 2021
Once I got to Mercedes, everything and everyone were nice. However, the time to connect to a Road Service person was well over a half hour. If someone is in trouble or has a child with them, thats far too long a wait to connect.
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100
September 8th, 2021
During my last visit, the service center was extremely busy and Scott Bateman was assigned as my liaison. He walked me through the service process and at all times made an effort to keep me apprised of the status of my vehicle. From the time I came in to the shop until the time I left, I didn't...
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96
September 6th, 2021
Express service worked well I was in and out! Pleasant area to wait while vehicle was being serviced. The gentleman at the check-in desk kept me advised about the cars schedule.
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96
September 4th, 2021
Excellent customer service. Responsive, knowledgeable and friendly. Great first experience at a Mercedes Benz dealer. Car was ready when we got there to pick up.
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100
September 4th, 2021
Always pleased with the service! I relocated to SC and used a dealer in Charlotte for my 1st service back in December and Englewood is 2nd to none on end to end experience. I was up in NJ visiting, due for Service B and booked with Englewood knowing Id be taken care of. Thank you
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100
September 3rd, 2021
Dear Joe Agresta, Stop wasting money on this UX platform as all Benzel-Busch employees exceed the competitors level of sales and service including Frank Armando and Rich Palm, rather I would advocate listening what your employees experience with the customers and the managements in terms of...
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92
September 3rd, 2021
The Express Service is well organized: friendly and professional staff answer questions and go through quotation first, then efficient service work done by the efficient technicians, and you can even see the work progress through the big window in the customer waiting room. Excellent!
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96
September 1st, 2021
The sales representative and finance personnel that handled the purchase of my very customer-focused. They were very welcoming, and took the time to explain things that were unclear to me. Excellent customer service...
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100
September 1st, 2021
Chris Iseman will always try to accommodate his clients. He is very knowledgeable and always makes you feel like a valued client no matter how big or small the job is. They provide you with loaner or will pick up and return your car. Exceptional service. Craig head of service department is...
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100
September 1st, 2021
It was urgent to get my car back quickly and it was handled expeditiously. Thank you. I will always use Benzel-Busch. Theyre the best!
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36
August 30th, 2021
Purchased a CPO 2018 GLE43 . I purchased the vehicle as I was assured it was in perfect condition. On that assurance I didn't haggle on the price. I picked the vehicle up in the rain. When I looked at it for the first time in daylight I noticed the drivers side door was damaged, and repaired poorly....
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100
August 28th, 2021
They never disappoint! From sales to service- always happy dealing w them. Talia is great in the sales dept & everyone Ive dealt w in service is equally as good
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85
August 27th, 2021
I had to wait over three hours for roadside assistance there were no loaners I had to wait four days for one other than that service was good
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100
August 27th, 2021
Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman
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100
August 25th, 2021
As Always very Helpful, Timely service with no surprises. Always willing to accommodate, my schedule. They know my name, the car and always provide friendly service.
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100
August 24th, 2021
Brakes and rotors were at end of life. Worked with service advisor and made appointment. Dropped off car and was provided with loaner. Work was completed next day. Friendly and courteous people. Whole process hassle free.
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100
August 24th, 2021
Service is always excellent! No wait time. I trust my Smart Car in their hands. Always efficient and courteous. Always kept informed as to the progress.
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100
August 24th, 2021
Have been doing business with them for years and they always try to do what will make me happy. I feel like me and my business are valued.
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100
August 24th, 2021
Excellent experience with Joanna. She is knowledgeable and extremely friendly. She walked me through the whole process and was very responsive to my questions. Thank you JF and BB team.
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100
August 24th, 2021
Very easy purchase, this is my 5th Benz from Benzel Busch and will be back for more....Joseph always takes care of me and this purchase was hassle free and they took care of me as a longtime customer
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100
August 23rd, 2021
Excellent service I really appreciate that I was able to get the car in my dreams an excellent hope from the finance department and my sales person Well definitely B coming back to do more business
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20
August 23rd, 2021
MB extended warranty issue. Paid 4k for x warranty only to be charged 2.5k for a repair. I have purchased 11 Mercedes since 2002. I expected better service or at least an allowance for this repair. By the way, I had the exact same problem with a 2015 S Class. It seems to me that MB should take...
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100
August 22nd, 2021
We worked with Lou Gallo in purchasing our first Mercedes. He made the process easy and couldn't of been more accommodating! Thank you Lou!
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48
August 22nd, 2021
Service is not what used to be Everything is slow I bought a mew car you expect the salesman to show me how to used the car??? Well it never happened.. I cam back twice and still did not get help I am very unhappy You want to save money at my cost??? Will kit happen again
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96
August 21st, 2021
Great experience working it out with your entity. Joanne was a great face for Benzel-Busch. She epitomized a modern act of customer service. Overall I enjoyed the business done
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100
August 20th, 2021
Abe was amazing. Never any pressure and so accommodating. He made the whole process of a purchase and trade in seamless The whole dealership from sales to finance was incredible. We would highly recommend the dealership Thank you !
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60
August 19th, 2021
car was not wash or cleaned when I picked it up. wait time was fine loaner car was there when I dropped off have a nice day
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100
August 19th, 2021
As always 5 start service They pock up and dropped off the car after service. My service advisor is great very professional. Scott is always helpful
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100
August 18th, 2021
Outstanding service as usual. Chris and Sossio are excellent--very responsive, professional, and friendly. They expedited completion of the the work under a time constraint. The service dept is a pleasure to deal with and one of the reasons i have chosen Benzel Busch to buy and service my cars for...
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100
August 18th, 2021
JOHN WAS A GREAT SALE PERSON VERY PROFESIONAL VERY KNOWLEDGEABLE AND VERY FRIENDLY I WILL DO BUSINESS WITH HIM AT ANYTIME. VERY CLEAN AND FRIENDLY PEOPLE.
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96
August 18th, 2021
Great service and responsiveness. I have been a customer for 10 Years and the service and sales departments are consistently excellent. On this occasion, my interaction with Tim as service coordinator was as usual excellent
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100
August 18th, 2021
great staff, great service. I picked express service. Pulled up they took the car right into the shop and I was out of there in less then 2 hours.
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100
August 17th, 2021
Harold Reyes and the rest of the service team are the reason I only consider getting my vehicles serviced at Benzel Busch Motor Cars in Englewood
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100
August 17th, 2021
Outstanding service department. They are among the reasons why my family uses Benzel Busch despite it not being the closes MB dealership to our home.
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100
August 17th, 2021
As alwlays, excellent experience. Chris was very helpful! He was very efficient and pleasant to deal with. Very professional experience which is why I continue to purchase and lease my cars at Benzel.
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90
August 17th, 2021
Love the car and my Sales Rep who provided good guidance! Jay was super nice and answered all of the questions well mannered. He also helped advise on some of the concerns on my end including pricing, lease term and etc for me to make the final decision. Thank you!
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100
August 16th, 2021
Outstanding service, excellent in accommodating my schedule. My service advisor keep me informed throughout the repair and the time to repair was just what was estimated. They were knowledgeable of my car as well as myself. Extremely please with the overall process and my service advisor.
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100
August 14th, 2021
Very good the service dept problem solved and fixed the issue at hand on a bought sudan. Fixing Tire on a leased car as well as body work Very good service all around!
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45
August 13th, 2021
Disorganized, return phone calls take forever if at all. No repair supervision. Returned car with broken moldings that were a result of the replace windscreen. Pick up and delivery system also disorganized and not coordinated. All and all not good except that at the end of the day it is all ok but...
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45
August 13th, 2021
Disorganized, return phone calls take forever if at all. No repair supervision. Returned car with broken moldings that were a result of the replace windscreen. Pick up and delivery system also disorganized and not coordinated. All and all not good except that at the end of the day it is all ok but...
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76
August 13th, 2021
It was nice but it took too long to change one tire in my opinion but the service was excellent and very professional and curtsy
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100
August 12th, 2021
Not all hacker seems to be genuine, some are imposters trying to reap you off your hard-earned money, I was scammed 3 consecutive times, until I found CYBER CREDIT GURU on a blog with positive reviews and recommendations and decided to give them a try, it didnt take up to 8 days, everything about my...
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96
August 12th, 2021
My salesman Joseph Simsek Which Ive used in the past gave me his usual excellent service and explained everything that I needed to know I cannot say anything more highly of him and I would buy again from him
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60
August 11th, 2021
Tech attempted to try to fix my problem but didnt really resolve the issues. Tech recommended to break in the car more perhaps the problem will resolve on its own! Oh well.
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100
August 11th, 2021
service was prompt and on the ball as usual-- I was able to call and bring may car in on that day and my car was ready that afternoon.
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96
August 10th, 2021
Always excellent service and attention to your customers! The service department texted me when my vehicle was completed. It was a Saturday and I asked it I could pick it up Monday. No problem.
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100
August 10th, 2021
Always provide best service. Quick process from beginning to the end. I am very satisfied what they do. They are best at it. That keeps me coming back third time around
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52
August 9th, 2021
Did not get the credit promised to me March 2020. I was not happy with the survey. I received a call about the survey we had a discussion and we came to agreement that I would get a credit of 200.00. I go Saturday and Im told there is no record or notes on the account. As a customer all I have is...
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60
August 9th, 2021
I was told I would get a 200 credit because I was not happy with the work done 3/2020. My next service they told me there was no record on file. Not happy with service in March. I received a call because of my survey and we agreed on the credit the next time I came for work.
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96
August 9th, 2021
Drop off, loaner car were easy. Scott Bateman was knowledgeable and professional. Service done on time. But had to wait 20 mins to pick up the car
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90
August 9th, 2021
service has been excellent, however I have lost a lot of trust with this dealership, on 2 occasions. on the collision repair i could understand needing additional parts when completing the job, however even though it did cost more I understood. however Tylore went way out. of his way to satisfy me....
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92
August 9th, 2021
Service experience was fantastic! From the moment I dropped the car off to pick up everything went smoothly. I would highly recommend Benzel-Busch Motors.
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20
August 6th, 2021
2 time taken to fix a noise got charge and problem not fix. Also b9 service got done after 2 attemps. Never taking my car there agai.
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20
August 6th, 2021
2 time taken to fix a noise got charge and problem not fix. Also b9 service got done after 2 attemps. Never taking my car there agai.
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100
August 6th, 2021
The experience was great, douglas explain me everything and was really friendly and helpfull with everything he really take care about the proces and i get on time mu plates. Thank you for the experience
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100
August 6th, 2021
The experience was great, douglas explain me everything and was really friendly and helpfull with everything he really take care about the proces and i get on time mu plates. Thank you for the experience
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89
August 6th, 2021
Very professional service staff, especially Frank Armando. Loaner car was provided. Service was completed on time as estimated. Communications by phone and text were satisfactory. Only negative was the very expensive cost. although I do realize this was an enhanced Service "B" for an annual...
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100
August 6th, 2021
The staff and facility were First Class and you were treated the same way. When looking for that type of overall experience, this is the place to go to.
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100
August 6th, 2021
The staff and facility were First Class and you were treated the same way. When looking for that type of overall experience, this is the place to go to.
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89
August 6th, 2021
Very professional service staff, especially Frank Armando. Loaner car was provided. Service was completed on time as estimated. Communications by phone and text were satisfactory. Only negative was the very expensive cost. although I do realize this was an enhanced Service "B" for an annual...
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100
August 6th, 2021
Very professional. They explained everything what has to be than before even start to fix anything. Staying in touch with costumes through text and e mail. I am pleased with the service.
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DealerRater
100
August 6th, 2021
Very professional. They explained everything what has to be than before even start to fix anything. Staying in touch with costumes through text and e mail. I am pleased with the service.
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DealerRater
20
August 5th, 2021
First time to have a bad rating for the service with the dealer. Very poor service from the agent. Could not update me on what was wrong with my navigation, did not care to let me know that the car was going to be kept overnight, No courtesy, no apology, nothing! Took it for granted that i was going...
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100
August 5th, 2021
Neil was phenomenal from beginning to end!!! I loved his professionalism and efficiency. Anytime I have to bring my car for service Im requesting Neil. He made me feel at ease and his communication is clear and concise
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DealerRater
100
August 5th, 2021
Tim and the service crew kept me in touch with the status of my vehicle. It was return clean and corrected!! Happy with the service...
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DealerRater
92
August 5th, 2021
David took care of me every efficiently He is always great to work with They did not wash the car because i came in after 4:30
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DealerRater
100
August 5th, 2021
Doug R. & the BB team are absolutely amazing. Doug made the process seamless, fun & was able to deliver exactly what I needed. Doug certainly has a forever client.
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DealerRater
96
August 5th, 2021
Worked with Chris Iseman on several repair related issues over the past few months and he handled everything efficiently and professionally. It's always a pleasure working with Chris and his team
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DealerRater
100
August 4th, 2021
I was very satisfied with attention and services of Frank Armando. Frank goes out of his way to be, courteous, helpful and professional. The dealership is fortunate to have him.
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DealerRater
100
August 4th, 2021
Every thing was good.XXXXX XX XXX XX XXXXX XXX XXX XXX XXXX XXXX XXXX XXX XX XXX XX XX yyyyyyyy yyyyy yyyyy yyyy yy y
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DealerRater
96
August 4th, 2021
Was losing air in back right tire. Scott Bateman, who I always work with on service issues, had me come in immediately and took care of the problem with minimum wait time and informing me frequently of what was happening and what they found.
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DealerRater
90
August 3rd, 2021
I recommend dealer Jay Lee. He is very nice and kind. He helps me to choice adequate car. He helps me how to manage and use my new car. I will recommend to my friend.
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DealerRater
96
August 3rd, 2021
working with Michael was easy and straight forward and he even got the car delivered to my home. everything was as discussed and expected. nice easy experience
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DealerRater
96
August 3rd, 2021
I highly recommend dealer Jay Lee. He is very nice and kind. He helps me to choice adequate car. He helps me how to manage and use my new car. I will recommend to my friend.
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DealerRater
100
August 2nd, 2021
Frank goes out of his way to service his customers. good knowledge of the autos he services. i would recommend him to service your auto
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DealerRater
100
August 1st, 2021
I had a great service experience for at Englewood location. All the staffs were very friendly and professional. I would definitely recommend this service center.
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DealerRater
92
July 31st, 2021
Frank was very helpful and professional. The dealership was very busy and there was a wait time to be seen. The prices were a little high.
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DealerRater
100
July 29th, 2021
As always, very good customer service. This was my first maintenance appointment and they did a great job! Easy process since setting the appointment up to the point when you received your car back.
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DealerRater
85
July 29th, 2021
My service visit was very pleasant with Chris. If not for the expensive repair It would have been better. I will be back for my next service in a year.
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DealerRater
100
July 27th, 2021
I have been dealing with this dealer more than 20 years and their service is always excellent. Specially the person in charge always feels he is doing his best for customer's satisfaction.
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DealerRater
96
July 27th, 2021
Scott was great, and the experience at the dealership was very good. Only issue was with the loaner car I got, which had issues with the drive shift select (wouldnt change from Comfort), and the Apple CarPlay (didnt work).
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DealerRater
40
July 27th, 2021
They missed the issue and got the work done somewhere else and found out it was covered under warranty when I was told that I wasnt. Being upset is the understatement of the decade.
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DealerRater
100
July 26th, 2021
Excellent hospitality and service in a timely manner. Scott was awesome! Very professional and hospitable. I loved the fact that they are back to washing the cars:) During Covid this was not provided.
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DealerRater
100
July 22nd, 2021
The experience with getting my new 2021 Mercedes C-300 was excellent. The process was very professional and the pricing very competitive. If interested in a Mercedes, you owe it to yourself to contact this dealership.
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DealerRater
100
July 22nd, 2021
Phenomenal service. Everything done as promised in the time frame promised. Service rep, Dave Tangen, was awesome. He was friendly, helpful and kept me fully informed about the progress of my repairs.
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DealerRater
100
July 21st, 2021
Blach blah blah g g g g g g gg g g g g g g g g g g gg g g g g
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DealerRater
100
July 20th, 2021
The service was great! The environment was pleasant and the service manager kept me informed throughout the process. The 'high quality' service department is exactly what you would expect with a MB vehicle.
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DealerRater
80
July 19th, 2021
It took along time for Mario to get back to me Had to notify my sales person Then I heard from him Got better service
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DealerRater
100
July 19th, 2021
Efficient, friendly and timely customer service. Seamless drop off and pick up. I really like the email communications to approve work and pay for the service.
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DealerRater
100
July 19th, 2021
Excellent service. Easy drop off and pick up. Tyler made the process seamless and enjoyable considering we needed collision repair. I would recommend without hesitation.
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DealerRater
100
July 19th, 2021
Harold and the rest of the service team are whyI keep coming back to Benzel Busch. Never going back to getting a BMW and using their impersonal service
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DealerRater
100
July 16th, 2021
I had an extremely pleasant experience at Benzel Busch. My sales representative, Abe Hindi, was extremely helpful, informative, and made this a smooth experience. I came in right before closing time but was still granted a test drive and at no point did I feel rushed. Needless to say I closed the...
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DealerRater
100
July 16th, 2021
Chris did a good job keeping me updated about my car. I had asked my car to get washed and was happy it was clean when I came to pick it up.
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DealerRater
36
July 15th, 2021
The dealer lied and told us we have to service our car by Mercedes - when I asked if it was optional he said no. I just dont like when people lie
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DealerRater
80
July 15th, 2021
Timely , professional and exceptional customer service. Clean and friendly environment; ready and willing to provide service the client. Welcome drive up, neat look associates. Thank you
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DealerRater
96
July 14th, 2021
GREAT EXPERIENCE! SALESPERSON WAS HELPFUL, ATTENTIVE AND INFORMATIVE. FORMERLY USED MBUSA IN PARAMUS-HORRIBLE! I AM SO GLAD I SWITCHED TO BENZEL-BUSCH. I HAVE ALREADY SENT SEVERAL CUSTOMERS YOUR WAY-ONE OF WHOME ORDERED A TO-BE-BUILT G WAGON. YOUR CUSTOMER SERVICE IS FANTASTIC, AND MATTHEW, MY...
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DealerRater
100
July 14th, 2021
I recently purchased a MB GLE53 from Benzel Busch. Great dealership to work with, reliable and courteous. I can't say enough great things about my sales person Eli Kalajian. He is extremely knowledgeable, respectful, patient, and helped me every step of the way. Thank you so much Eli :)
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DealerRater
96
July 14th, 2021
once again professional ,efficient ,considerate care from scot bateman. hot chocolate was a treat while waiting for a cracked wheel replacement---surprised a MB wheel is not covered by warrantee
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DealerRater
92
July 14th, 2021
The staff was very courteous and extremely professional. The work on my car was done in a timely manner and was exactly the amount of time that had been estimated.
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DealerRater
100
July 14th, 2021
It is always a pleasure with this dealership. Everyone goes over and beyond. Eli is the absolute best. I have been dealing with him for many years
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DealerRater
92
July 14th, 2021
Dealership always has superb customer service. I have been a customer for ten years now. My last service appointment I dealt with Scott Bateman, and he was wonderful.
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DealerRater
100
July 13th, 2021
Great experience and service. Nice staff and nice atmosphere with great service Every thing was on time and the service was great. Will always use your dealership
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DealerRater
100
July 13th, 2021
Always a fantastic experience. Doug Ryan is the best. This is my 2nd car from here and will not be the last! Doug always goes out if his way to make the customers a priority. Pleasure to see him again.
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DealerRater
100
July 12th, 2021
Service very quick fast and courteous. Team was very efficient knowledgeable. When entering the Service lobby the gentleman who took my information and passed me over Armando deservers recognition for outstanding courtesy and service. Thanks!!
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DealerRater
92
July 12th, 2021
It was a good experience again and great to see Dave Tangen again. I have know him for many many years and he always makes me feel comfortable. Thank you.
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DealerRater
100
July 10th, 2021
I had a great experience with Mike Vinci in purchasing my CPO C43 AMG. He was kind, extremely patient with me and responsive to all my questions and concerns. Even handled setting up my insurance.
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DealerRater
92
July 10th, 2021
We have used this dealership for the last 40 years. They continue to deliver the very best sales & excellent service to my husband and myself.
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DealerRater
96
July 9th, 2021
Mike Vinci is a great and knowledgeable salesperson and will help you get the best deal from start to finish. Hes good with the numbers and explaining everything.
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DealerRater
100
July 9th, 2021
Jay Lee, he was so kind and if I left messages, he called me every time. Jay helped for me to trade my previous car.
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DealerRater
100
July 9th, 2021
Everything was done both in a friendly manner and very professionally. My concerns were addressed and provision of a loaner car made the experience that much easier
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DealerRater
96
July 9th, 2021
Both sales men treated me with respect. Enjoy my sales experience with them on my 2018 SL 550. Looking to enjoy this car for years
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DealerRater
100
July 9th, 2021
I had an awesome , pleasant, very easy ,no nonsense experience. They made me feel sure of my purchase and they were the right company for my deal.
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DealerRater
100
July 9th, 2021
I have used Lou Gallo as my sales person for my past 3 vehicles and I think he is amazing! He made my recent purchase as easy and seamless for me, as he has in the past. He is one of the main reasons that I always go back to Benzel.
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DealerRater
76
July 8th, 2021
Their customer service is very good: courteous, hospitable, respectful. Prices for service could lower. Their sister branch in Orange county NY is cheaper. I hope they would reconsider and reevaluate their exorbitant prices.
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DealerRater
100
July 8th, 2021
Great everything and everyone very professional and sales representative was fabulous I would recommend my friends and co workers to this dealership without a problem.
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DealerRater
100
July 7th, 2021
Very attentive and professional and fast I would like recommend this diler to user it thank you for a good service. I can return thaks
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DealerRater
100
July 7th, 2021
Excellent staff who always go above and beyond whats required to insure that every concern is addressed. I have been to every Mercedes dealership in the area and Benzel Busch is the tip of the spear.
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DealerRater
100
July 7th, 2021
Could not ask for a better dealership. We have in the past bought mercedes from other dealerships. First time we buy from Benzel Busch but going forward we will only buy from them. Have recommended them to family and friends. Great service, beautiful dealership. For us, they are Mercedes!
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DealerRater
100
July 6th, 2021
This is my third vehicle with Benzel-Busch Benz. They are very professional, great customer service!! I will keep going back~ Thank you for everything.
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DealerRater
96
July 6th, 2021
this is my first time buying a car at his dealership and Doug Ryan was very helpful helping me in making ma decision . Good service !
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DealerRater
100
July 3rd, 2021
This is my second car from benzel bush. Jay Lee is always very friendly and helpful. Excellent communication. Great service, professional. High recommended! I am extremely happy with my purchase. Thank you!!
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DealerRater
100
July 3rd, 2021
For the last 15 years, Ive been leasing cars and without a doubt my experience with this dealership and its representatives was amazing. Their attention to detail, courtesy, and professionalism were outstanding and truly appreciated.
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DealerRater
100
July 3rd, 2021
For the last 15 years, Ive been leasing cars and without a doubt my experience with this dealership and its representatives was amazing. Their attention to detail, courtesy, and professionalism were outstanding and truly appreciated.
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DealerRater
100
July 3rd, 2021
I hate filling this in but service was stellar ten
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DealerRater
100
July 1st, 2021
Good service Accommodating Friendly Dependable Understanding Informative Quick response Courteous
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DealerRater
100
July 1st, 2021
Wonderful, The best! Talia is unbelievable regarding customer service!! Thank you Talia and Benzel Bush!!!
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DealerRater
100
July 1st, 2021
Chris Iseman is the best. Great communicator and hand on guy!
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DealerRater
100
July 1st, 2021
I can't thank you enough for your service today.
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DealerRater
100
June 30th, 2021
Our salesman, Peter, went above and beyond in helping us with our new truck. He handled everything in a very professional manner and I would highly recommend Benzel-Bush for anyone in the market for a new Mercedes. We are extremely thrilled with our new truck!
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DealerRater
100
June 30th, 2021
Professional. Facilities are clean and very pleasant. Staff very knowledgeable.
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DealerRater
80
June 30th, 2021
Service was great. Im not happy that I have the tire insurance and they charged me $110. Total xxxxxxxx.
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DealerRater
20
June 30th, 2021
Ignores Opinions of the client. We have been with this company for 12 years, but recently they have been very disappointing.
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DealerRater
100
June 29th, 2021
It was absolutely amazing working with Jay and Sal. Very courteous and to the point.
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DealerRater
76
June 28th, 2021
The unpredictability of the service department lessened the experience of purchasing a luxury car. However, my sales guy Frank Lauro, is truly a rock star. It speaks volumes of the level of commitment and dedication when he himself had to get the car ready and prepared in time for my birthday. ...
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DealerRater
100
June 28th, 2021
the Service was as usual-- STELLAR! every aspect was perfect. Thank you
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DealerRater
100
June 27th, 2021
Customer-centric service -- Scott resolved my issue with quickly and professionally.
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DealerRater
100
June 27th, 2021
Employees are courteous and welcoming. Lamont Saunders was knowledgeable and listens to the customer. Makes you feel comfortable and not rushed to make a decision
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DealerRater
100
June 25th, 2021
John was excellent and explain my issues with details. Happy
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DealerRater
100
June 25th, 2021
Frank is service is wonderful. On top of my repair and kept me informedr
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DealerRater
100
June 25th, 2021
Joseph and Joe always deliver This time cars were in short supply, but they followed through and my wife got the car she wanted Shes very happy Thanks
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DealerRater
89
June 25th, 2021
Everyone is very pleasant and professional It is hard to determine the quality of work performed as I just got the car back from being serviced.
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DealerRater
100
June 24th, 2021
Mr Yusuf was very helpful. 3 years ago, I had rented my first car from Mercedes with him and due to my satisfaction, I directly went to him for the new car. His positive energy makes the difference.
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DealerRater
100
June 24th, 2021
Mr Yusuf was very helpful. 3 years ago, I had rented my first car from Mercedes with him and due to my satisfaction, I directly went to him for the new car. His positive energy makes the difference.
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DealerRater
100
June 24th, 2021
doug ryan is a real asset to your company he has product knowledge and took the time to answer all questions. The overall experience was very positive.
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DealerRater
100
June 24th, 2021
doug ryan is a real asset to your company he has product knowledge and took the time to answer all questions. The overall experience was very positive.
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DealerRater
100
June 24th, 2021
Excellent and very efficient personal serve from MR. Jay Lee. Very happy with his service
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DealerRater
100
June 24th, 2021
This past Friday I leased my first Mercedes at Benzel Busch! Orlando went above and beyond to make it a really enjoyable experience. He was knowledgable on the cars, responsive to all of my questions and emails, and extremely patient with showing me the features of my new car. I look forward to...
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DealerRater
100
June 24th, 2021
Excellent and very efficient personal serve from MR. Jay Lee. Very happy with his service
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DealerRater
100
June 24th, 2021
This past Friday I leased my first Mercedes at Benzel Busch! Orlando went above and beyond to make it a really enjoyable experience. He was knowledgable on the cars, responsive to all of my questions and emails, and extremely patient with showing me the features of my new car. I look forward to...
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DealerRater
100
June 23rd, 2021
I brought my car in for servicing and 48 hours later I picked it up. They are quick and efficient. Juan was very polite from the moment I pulled in. They provided me a loaner and it was pretty cute. I don't have a problem contacting Mercedes Benz USA when I'm treated poorly. They exceeded my...
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Yelp
20
June 23rd, 2021
The WORST service I have ever received from ANY dealership. Over and over and over again the service department failed to meet even the lowest standard of service. I am still trying to get a simple part for OVER A MONTH. I have been sent broken parts as well as parts that were in unacceptable...
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DealerRater
100
June 23rd, 2021
I brought my car in for servicing and 48 hours later I picked it up. They are quick and efficient. Juan was very polite from the moment I pulled in. They provided me a loaner and it was pretty cute. I don't have a problem contacting Mercedes Benz USA when I'm treated poorly. They exceeded my...
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Yelp
100
June 23rd, 2021
I brought my car in for servicing and 48 hours later I picked it up. They are quick and efficient. Juan was very polite from the moment I pulled in. They provided me a loaner and it was pretty cute. I don't have a problem contacting Mercedes Benz USA when I'm treated poorly. They exceeded my...
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Yelp
80
June 23rd, 2021
Being I didn't have an appointment, I had to wait 2 hours. to replace my dead battery. I used to work in a station and I could replace a dead battery in 15-20 minutes! Dr. Alan Vella
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DealerRater
96
June 23rd, 2021
Giovani was very helpful and nice. Dealership is clean and accommodating. The experience was very easy and fast. I would recommend this dealership to my friends
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DealerRater
80
June 22nd, 2021
Hello, I can say the experience was a bit less expected. Just because it was from Mercedes Benz. The sales man has def fulfilled our needs financially(jay lee). However, as a customer service. It was a bit on the lacking side.
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DealerRater
100
June 22nd, 2021
All repairs look good so far. Neil was friendly and helpful. Thank you
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DealerRater
100
June 22nd, 2021
Prompt service and long the car if necessary are features that I enjoy greatly. When I was told that car would return at 4:00 in the afternoon it indeed came back on time. The car was cleaned and the tire changed.
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DealerRater
80
June 22nd, 2021
Hello, I can say the experience was a bit less expected. Just because it was from Mercedes Benz. The sales man has def fulfilled our needs financially(jay lee). However, as a customer service. It was a bit on the lacking side.
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DealerRater
100
June 22nd, 2021
Frank was the best! I had an awesome buying experience! Frank really know his cars! Thank you!
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DealerRater
100
June 22nd, 2021
Frank was the best! I had an awesome buying experience! Frank really know his cars! Thank you!
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DealerRater
100
June 22nd, 2021
Yesterday was another first class experience at Benzek-Busch. Scott Bateman knew of a recall on my GLE so he booked my visit immediately when I called about the notice. The repair was completed in a short time, then the GLE car got a multi-point inspection and a wash and vacuum, all without charge....
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DealerRater
100
June 22nd, 2021
All repairs look good so far. Neil was friendly and helpful. Thank you
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DealerRater
100
June 22nd, 2021
Prompt service and long the car if necessary are features that I enjoy greatly. When I was told that car would return at 4:00 in the afternoon it indeed came back on time. The car was cleaned and the tire changed.
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DealerRater
60
June 22nd, 2021
My wife went in at 11:00am and felt an attitude from the personnel because they had her down for a 9:00am appt. Well, I worked it out with Chris that she could come in mid-morning so what the attitude? Some of my texts were not returned in a timely fashion. When I picked up the car it was filthy...
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DealerRater
100
June 22nd, 2021
Yesterday was another first class experience at Benzek-Busch. Scott Bateman knew of a recall on my GLE so he booked my visit immediately when I called about the notice. The repair was completed in a short time, then the GLE car got a multi-point inspection and a wash and vacuum, all without charge....
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DealerRater
64
June 22nd, 2021
Friendly,fast, he obly thing ingo for a oil change but they have to do car inspection which is little more expensive but i think this is a protocol thing
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DealerRater
60
June 22nd, 2021
My wife went in at 11:00am and felt an attitude from the personnel because they had her down for a 9:00am appt. Well, I worked it out with Chris that she could come in mid-morning so what the attitude? Some of my texts were not returned in a timely fashion. When I picked up the car it was filthy...
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DealerRater
100
June 22nd, 2021
I was traveling and they made the service seamless and delivered my car back to me.
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DealerRater
96
June 22nd, 2021
Scott Bateman always does a first class job - checking me in, informing me of the repairs required, cost and time it will take.
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DealerRater
64
June 22nd, 2021
Friendly,fast, he obly thing ingo for a oil change but they have to do car inspection which is little more expensive but i think this is a protocol thing
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DealerRater
100
June 22nd, 2021
I was traveling and they made the service seamless and delivered my car back to me.
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DealerRater
96
June 22nd, 2021
Scott Bateman always does a first class job - checking me in, informing me of the repairs required, cost and time it will take.
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DealerRater
20
June 21st, 2021
I had a broken windshield it was replaced but i now have a bad rattle on the front right where the glass was replaced it should have been checked before telling me it was all done
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DealerRater
96
June 20th, 2021
My salesman was great James Scott. Took care of everything. He was very efficient. Very professional and they relayed all info as it was present.
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DealerRater
100
June 19th, 2021
I have worked with Benzel Busch for the past 18 years. They provide a great client experience. I consider this a "Best in Class Dealership" WF - Englewood NJ
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DealerRater
100
June 18th, 2021
Great job. Sossio always goes beyond expectations. Always answers all my questions without hesitation. Great service. Quick service. Sossio makes me like my car even more.
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DealerRater
100
June 18th, 2021
Steven David and Stacey Fowler were very easy to deal with, professional and knowledgeable. I purchased a vehicle from Benzel-Busch because of their efforts.
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DealerRater
100
June 18th, 2021
My dealer representative Chris Iseman was great!!! He called to give updates on my vehicle and when it was ready. Thanks for everything Chris I.
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DealerRater
96
June 17th, 2021
This is my 5th car with this dealership. I go back because of Frank. He has provided utmost care in helping me purchase my car
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DealerRater
100
June 16th, 2021
Always Frank exceeded expectations excellent demeanor friendly and attentive When car ready I was notified the way I like by text when arrived car was upfront One more memorable experience Thanks Frank
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DealerRater
100
June 16th, 2021
Chris Huling was great . I was in and out very quickly and they resolved the issue I had with my s class . Nice work guys
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DealerRater
100
June 16th, 2021
Had a great experience with the service and attention I was given. Joseph in sales was attentive and understanding. Very Happy and will be back for sure!!!
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DealerRater
100
June 16th, 2021
Gallo was amazing. Great personality and understood exactly what I wanted Recommendation I think the service and aura of the atmosphere w/in the dealership could be turned up This dealership compared to the new Rochelle dealership which is where I normally go beats this dealership with the...
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DealerRater
100
June 15th, 2021
appointment was very easy and loaner car too. Chris Huling was very kind and meticulously inspected the car. The schedule did not fit, but they drove the car home and exchanged loaner car. Thank you
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DealerRater
100
June 15th, 2021
Scheduling was easy and they took us on time and delivered the car back when promised at the cost estimated. The express service was certainly a pleasure.
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DealerRater
100
June 15th, 2021
Great service department. Dave in service always followed up and made sure our car was right before we picked it up. They gave us a loaner.
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DealerRater
100
June 14th, 2021
Excellence experience overall. Frank Lauro assisted me to obtain the exact car I was looking for. Very pleased with the condition of the car when delivered.
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DealerRater
100
June 12th, 2021
Luxury at its finest is all I can say about my new GLC 300!!!!! Great experience!!! Thank you to the wonderful Joseph Herman, Sales Manager and Orlando Dranguet, Sales Representative. They made the whole process, from start to finish, extremely smooth and painless! This was by far the best car...
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DealerRater
100
June 12th, 2021
Luxury at its finest is all I can say about my new GLC 300!!!!! Great experience!!! Thank you to the wonderful Joseph Herman, Sales Manager and Orlando Dranguet, Sales Representative. They made the whole process, from start to finish, extremely smooth and painless! This was by far the best car...
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DealerRater
20
June 12th, 2021
Terrible in every aspect (the service department) my car has been here over 10 times for an ample amount of reasons, I was sold a lemon and the staff at the dealership know this. They brush off every problem that this car has as if everything is fine. STEER CLEAR OF THIS DEALERSHIP!!!
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Yelp
100
June 11th, 2021
Have been buying cars for over 30 yrs from this dealership. They try to please you in every way. This is a high quality dealership from management and every employee who works for them.
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DealerRater
100
June 11th, 2021
This was the 2nd car my family has purchased from Jay directly, and it was just as smooth as the first time around. If you are looking for someone who is honest, not pushy and always making sure your needs are met. I highly recommend Jay.
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DealerRater
26
June 10th, 2021
The worst car buying experience in last 25 years. The after sale support is even worse. The sale manager who promised to resolve issues is not unreachable although I attempted to contact via email, text, telephone and site visit.
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DealerRater
100
June 10th, 2021
Excellent service fromSusio no 25 words for me this is a ridiculous requirement Change this immediately Stupid stupid stupid stupid stupid stupid idiotic idiotic requirement
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DealerRater
26
June 10th, 2021
The worst car buying experience in last 25 years. The after sale support is even worse. The sale manager who promised to resolve issues is not unreachable although I attempted to contact via email, text, telephone and site visit.
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DealerRater
100
June 10th, 2021
I am very pleased with my experience at this dealership. Jim Scott was amazing and got me an exact car I wanted and followed up with me multiple times. I am very happy and would definitely recommend this place.
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DealerRater
100
June 10th, 2021
Great service, Tyler was great. Communication was fantastic. They Fixed the S63 and quickly washed my car. They got me back in my car in no time!. Thanks!!
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DealerRater
100
June 9th, 2021
Scott in the service department is a person I trust to take excellent care of my car. He is courteous, knowledgeable, and efficient. I will always entrust my visits to him.
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DealerRater
96
June 7th, 2021
Service is always very good at Benzel Bush. Mr. David Tangen always kept me informed about the status of the car. They did a great job!
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DealerRater
100
June 7th, 2021
I took my car there for tire change and update my computer it was great service is always i got 8 cars from them always go there great people
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DealerRater
100
June 3rd, 2021
Mr. Meyer was the best auto sales person I ever met. I couldn't be happier working with him. Obviously, we love the CPO as well.
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DealerRater
100
June 3rd, 2021
Most pleasurable experience. The salesman Joseph, is the epitome of professionalism. Happy with the way we were treated during the whole process. Will recommend the dealership to friends.
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DealerRater
100
June 3rd, 2021
We just purchased our third Mercedes from Benzel-Busch. John Meyer has been very helpful, knowledgeable and patient with all purchases. The service department is also excellent.
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DealerRater
100
June 3rd, 2021
This is our second car purchase with Benzel and we cannot say enough about the staff and service, they treat you like you are part of their family. Sal introduced us to Matthew Paparazzo and he helped us finalize the purchase of our car and he was extremely helpful, patient, friendly and...
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DealerRater
100
June 3rd, 2021
We worked with Jay and Abe. They were friendly, professional, and courteous. In fact, everyone we interacted with was wonderful. We left with a beautiful car that we love!
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DealerRater
96
June 3rd, 2021
Exceptional Dealership. Exceptional Service. Talia has unparalleled service. I would definitively recommend this dealership and to use Talia for your new car needs. Second to none.
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DealerRater
96
June 3rd, 2021
Exceptional Dealership. Exceptional Service. Talia has unparalleled service. I would definitively recommend this dealership and to use Talia for your new car needs. Second to none.
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DealerRater
100
June 3rd, 2021
The customer service is second to none. It's not the closest Mercedes dealership to me but it's worth the extra few minutes of driving to always be treated like you're the only customer at the dealership.
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DealerRater
100
June 3rd, 2021
The customer service is second to none. It's not the closest Mercedes dealership to me but it's worth the extra few minutes of driving to always be treated like you're the only customer at the dealership.
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DealerRater
100
June 2nd, 2021
It was amazing and pretty fast process. I definitely recommended coming into this location anytime. They did their best in getting what exactly I needed!!
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DealerRater
100
June 1st, 2021
Joseph Simsek was great and veryhelpful. He made follow up calls before and after the sales. Dealer is lucky to have him. We were pleased with his service
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DealerRater
94
May 31st, 2021
Orlando is a friendly, efficient, helpful and knowledgeable sales person. He is caring and always performs above and beyond of what his duties require, and goes that extra mille ,so appreciated by the client.
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DealerRater
100
May 30th, 2021
I was an excellent experience and very professional. I love the service that was given to me. I would highly recommend the dealer. I love the staff.
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DealerRater
100
May 30th, 2021
Great staff John & Carlos were the ultimate professionals. Thank you both! You made our experience smooth and a pleasure to do business with your dealership. Thanks
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DealerRater
20
May 29th, 2021
I have purchased a car from Matthew and no matter what I did to contact him once the transaction was over ended at dead end. Now I am calling for two days straight because I would like to order a GT black series and all I get is my number is attached to Matthew and I have to talk to him yet the guy...
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DealerRater
20
May 29th, 2021
I have purchased a car from Matthew and no matter what I did to contact him once the transaction was over ended at dead end. Now I am calling for two days straight because I would like to order a GT black series and all I get is my number is attached to Matthew and I have to talk to him yet the guy...
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DealerRater
90
May 28th, 2021
Yes I would recommend to any one who is willing to get a Mercedes Benz since they were friendly efficient and on time as scheduled.
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DealerRater
100
May 28th, 2021
Wonderful experience Louis was a terrific salesperson helpful and knowledgeable I highly recommend Benzel Busch Wonderful experience Louis was a terrific salesperson helpful and knowledgeable I highly recommend Benzel Busch
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DealerRater
100
May 27th, 2021
Eli was an amazing person who helped me through the process. Very knowledgeable and super professional. My visit was super smooth, friendly and fast. W
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DealerRater
100
May 26th, 2021
Matthew Paparrazzo provided exemplary service from my first phone call to the dealership to completion of our transaction. The exemplary service continued during my visit to the dealership to pick up my new vehicle. It was definitely worth the trip from upstate NY to work with Matthew and your...
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DealerRater
100
May 25th, 2021
Scott Bateman is a credit to your organization. This time I had an unusual request. I I own a 1983 300D Turbo in pristine condition and low mileage which I intend to sell, stored in my garage.. It was always serviced at Benzel Busch but years ago. Scott is handling the difficult details of this...
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DealerRater
100
May 25th, 2021
Always consummate professionals throughout process. Very informative and accommodating. This is my third lease with them, and I will continue to come back every time
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DealerRater
100
May 21st, 2021
Orlando was great to work with, I will recommend him to everyone I know who is looking for a new car. Highly recommended!! From the beginning he was kind and until we made a deal. 5 stars
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DealerRater
100
May 21st, 2021
I now have a great Guy in Peter Poliandro He listened to me and didnt try too talk me into something I didnt need or want . It was a great car buying experience. Ill do it again in 2 years.
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DealerRater
96
May 20th, 2021
We had an excellent experience with John Meyer, sales associate. He made the experience very smooth and comfortable. We are very satisfied with the customer service and we totally recommend it.
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DealerRater
100
May 20th, 2021
This is a very well run dealership. It is a Mercedes Benz dealership, but they happened to have in stock a Subaru Forester, which is what I was shopping for. The vehicle is in excellent condition, and they made me a great price on it. The whole transaction was quick and effortless. The staffs...
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DealerRater
100
May 20th, 2021
Awesome experience and great customer service! Very satisfied with my car and will continue to be a loyal customer for the rest of my days!
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DealerRater
100
May 19th, 2021
I had an excellent experience from the sales person to finance person I dealt with. Super easy, professional and got what I wanted. Thank you!!
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DealerRater
96
May 19th, 2021
Clean professional and aware and keeping up with Covid protocols. James Scott was patient and thorough thru the entire process. He said he will follow up on a few things not yet finished up. I changed dealerships because this one met all my needs for a new vehicle. Impressed with James and his...
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DealerRater
68
May 19th, 2021
Big fan of Benzel Busch but felt uncared for during this visit by the advisor Harold Reyes and the front office associate. There was no communication during the service (while I waited there) and the cars cabin air filter and brake oil that were in urgent need of replacement were left unattended...
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DealerRater
100
May 19th, 2021
Steve David did a very outstanding job. He is a wonderful salesperson and he went above and beyond. There was nothing he would not do for me. he is the best. And he is also a very lively person.
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DealerRater
96
May 19th, 2021
Steven is the best for sure. He was very patient and very helpful. He took enough time to make us understand everything little detail. Vinit
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DealerRater
100
May 19th, 2021
Lamont was helpful and got me the car I wanted. He is professional and worked hard to help the process move smoothly. I had used Manhattan Mercedes in the past but will stick with Benzel-Busch for the future.
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DealerRater
100
May 19th, 2021
Amazing experience! Giovanni did an amazing job finding the car that I wanted! Always amazing customer service. I will continue to recommend Benzel-Busch and Giovanni in the future!
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DealerRater
96
May 19th, 2021
I've been using Benzel for years, but this was my first time meeting Frank and he was, by far, the best advisor I've worked with. And Stacey is always pleasure-
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DealerRater
100
May 19th, 2021
Steve David did a very outstanding job. He is a wonderful salesperson and he went above and beyond. There was nothing he would not do for me. he is the best. And he is also a very lively person.
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DealerRater
96
May 18th, 2021
The service and attention to detail was excellent.My service advisor was very competent and professional. He is a true gentleman and detailed specific. A great guy to work with.
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DealerRater
100
May 18th, 2021
best Mercedes dealership on east coast service dept. number one -Chris is a top notch professional -provides the best service only place to get your Mercedes serviced!!!!
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DealerRater
76
May 18th, 2021
LOU GALLO, CHRIS ISEMAN, CHRIS HULING, ATES. ARE THE BEST. LOU GALLO, HAS ALWAYS HELPED ME AND MADE ME FEEL SECURE AND WELL TAKEN CARE OF. WAS THERE AT 5:05, WITH A PUNCTURED TIRE, WAS TOLD THEY COULD NOT HELP ME. LOU GALLO AND CHRIS HULING SAVED THE DAY. CHRIS HULING TOOK CHARGE AND MADE SURE MY...
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DealerRater
28
May 18th, 2021
False advertising about service. Dealership advertises that the A service will be completed in 45 minutes or less from when you bring your vehicle in. I was there for aproxx 2 1/2 hrs and when I got bill from service advisor I informed him service should have been free due to time I spent and...
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DealerRater
100
May 17th, 2021
No nonsense, no haggling needed. Lamont is the definition of professionalism and I will be bring my sister to him to get a vehicle as well. This dealership deserves to be in category on its own. Benzel-Busch is where you want to go to buy a Mercedes-benz. After the service and the attention to...
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DealerRater
100
May 16th, 2021
Staff are accommodating,answered my inquiries so clearly, knowledgeable , spends more time with me and giving me more good options.. environment is clean.I will recommend this place to my family and friends.
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DealerRater
100
May 15th, 2021
Everything about BB is TOP notch , sales and service always feel special. The ownership is like family and I would recommend this dealership to anyone that likes car buying with ease , honor and comfort
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DealerRater
85
May 13th, 2021
Facility is great. Service adviser paid no attention to me. Did not explain things to me and just went about the business he thought was necessary.
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DealerRater
100
May 13th, 2021
Thank you for making my vehicle purchase stress free and informative. Orlando was well informed , knowledgeable and a pleasure to work with. I will recommend to anyone who asks.
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DealerRater
60
May 13th, 2021
Brought Car in for a regular maintenance on a Thursday, didn't get car back till Tuesday due to detailing not having enough people . Called to inquire if car was ready on Friday, was told they would reach back out to me, called an hour and 1/2 later to find out it won't be ready till Monday. I show...
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DealerRater
92
May 13th, 2021
Always top notch service! The team was willing to talk us through the issues and hold off on work until we were satisfied to proceed.
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DealerRater
100
May 13th, 2021
Timely text when my car was ready, very professional. All good! Have been going to Benzel Busch for 30 years- always good and convenient! Scheduled on line, great loaner car as well
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DealerRater
70
May 13th, 2021
Chris Iseman is an asset to your staff. He explained the service needed, and answered all questions . Very pleasant . My car was cleaned and returned the time I was told. Thanks
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DealerRater
100
May 13th, 2021
It's always a pleasure to buy a car at Benzel Busch. Our salesperson Giovanni and manager Joe Herman are true professionals that treat us like family. That's why we are now third generation shoppers at Benzel Busch !
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DealerRater
100
May 13th, 2021
Outstanding seamless experience (as always). My longtime sales rep, Lou Gallo, continues to go above and beyond to ensure that every experience is handled professionally. Well done!
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DealerRater
80
May 12th, 2021
It would have been better if someone had been able to walk me through all the electronics. I still have very little knowledge as to how to use what Mercedes offers.
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DealerRater
100
May 12th, 2021
Our salesman Giovanni was very professional and a pleasure to do business with. I would highly recommend Giovanni as a salesman and the Benzel Busch family.
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DealerRater
100
May 12th, 2021
For 20 years Benzel Busch has provided top-flight service for our new vehicles, and our longtime family sales rep Lino Cascardi is the primary reason for that. He is a hard-working man with vast knowledge of every nuance of each vehicle. A pleasure to deal with,
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DealerRater
100
May 12th, 2021
Excellent experience and the most competitive lease deal of any dealership I visited. Jay and Sal were outstanding partners and made the process as seamless as possible - I love my new car! Highly recommend.
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DealerRater
100
May 12th, 2021
Giovanni is an excellent salesperson. He catered to all my needs. I sent my daughter to him and I would highly recommend him to others.
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DealerRater
96
May 11th, 2021
Jay was very helpful in helping me choose my new vehicle. We really enjoyed this GLE350, a lot of nice functions! The vehicle itself has very modern and high-tech look.
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DealerRater
96
May 11th, 2021
Amount of time waiting was very reasonable, work done was explained thoroughly, as well as problems uncovered. Clean and comfortable waiting room. Friendly and knowledgeable staff.
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DealerRater
100
May 10th, 2021
Amazing service and an amazing car! Everything was explained very well and done quickly. The whole process was done very efficiently. Thank you guys for the great experience!
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DealerRater
100
May 7th, 2021
Mike was absolutely exceptional from start to finish. Found me the perfect car, took over my existing lease, and even swapped my insurance upon closing which was icing on the cake! Absolutely seamless in a world where convenience commands a premium.
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DealerRater
85
May 7th, 2021
They did Service B maintenance, replace 4 break pads and rooters and replace a switch board on middle console on my Mercedes Benz S560. I dropped the car on last Monday around 11:00an and I get a loaner car. I dropped the loaner car on Thursday around 11:00am and I picked up my car. They did very...
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DealerRater
100
May 7th, 2021
all work was promptly acted and requested service work was satisfied. I am impressed with all personnel worked this service were courteous and friendry as always.
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DealerRater
64
May 6th, 2021
Courteous Service Department. Went in because trunk would not latch. Waited three hours for repair. When finished, trunk would not open. Guess they never checked! Waited another hour for repair.
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DealerRater
100
May 6th, 2021
They are so friendly and professional. The dealer Jay Lee is alway available for my questions and concerns. He provided me with various information about the special features and options.
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DealerRater
100
May 6th, 2021
Benzel - Bush is the greatest car dealership that I have been to in buying a car. The service is outstanding, and all workers that I have encountered are excellent in customer service. The workers are always courteous and kind, and keep you well informed about the service being done to your vehicle....
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DealerRater
100
May 6th, 2021
Service advisor provided the proper service for the car that makes perfect sense, saving me money and still performing the required service to keep the car conditioned until the next required service.
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DealerRater
100
May 5th, 2021
Very professional all the teamwork Excellent service really honest work with you excellent communication right on time Benzel Busch is my favorite dealer Im really happy and please with my new car thank you Michael Vinci
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DealerRater
100
May 5th, 2021
I was able to go in and out, very short waiting time. Service agent called and explained everything and when I went back in to pick up the car, everything was ready for me. Very good service
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DealerRater
100
May 5th, 2021
I was able to go in and out, very short waiting time. Service agent called and explained everything and when I went back in to pick up the car, everything was ready for me. Very good service
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DealerRater
100
May 5th, 2021
Vanessa was extremely professional on how she handled my claim and made me feel at ease throughout the whole process. She also kept me informed on the progress that ensued. ED
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DealerRater
100
May 5th, 2021
Vanessa was extremely professional on how she handled my claim and made me feel at ease throughout the whole process. She also kept me informed on the progress that ensued. ED
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DealerRater
100
May 5th, 2021
Gio is the truly one of the best salesmen I have ever had the pleasure with whom to work. No high pressure sales tactics and nonsense talk.
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DealerRater
100
May 5th, 2021
Gio is the truly one of the best salesmen I have ever had the pleasure with whom to work. No high pressure sales tactics and nonsense talk.
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DealerRater
100
May 5th, 2021
Would buy another car from them in a heartbeat. Top-notch service and customer care. A well-run business that does credit to the Mercedes brand.
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DealerRater
100
May 5th, 2021
Would buy another car from them in a heartbeat. Top-notch service and customer care. A well-run business that does credit to the Mercedes brand.
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DealerRater
100
May 4th, 2021
My adviser is great , he always goes a little extra to make you feel good about the service you get, so I recommend frank Armando.
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DealerRater
96
May 4th, 2021
GLS 850 is excellent SUV which is one of the best I have ever drove Its engine is very powerful and new dashboard is beautiful but seats need to be more comfortable
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DealerRater
100
May 4th, 2021
Michael Vinci did a great job taking care of my requirements. Services are too standard. Stacey know what shes doing and finished all paperwork quickly
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DealerRater
100
May 4th, 2021
Very professional and took care of me and didnt try to tip me off he was very helpful and respectful he was happy for us as well I could see
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DealerRater
100
May 3rd, 2021
Michael is a very knowledgeable sales person. Hes very friendly and a people person. He took his time and showed me a variation of options until we found the perfect car for me!
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DealerRater
96
May 3rd, 2021
Doug Ryan is very good in customers service. I believe this is my fourth car bought from Doug. Thru the years he keep in touch with me and always send birthday greetings. That is why you know how he treats customers. At the service dept., Chris Iseman is my regular service advisor.He gives you good...
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DealerRater
96
May 3rd, 2021
I am a return customer because of the great customer service and quality product. Matthew Paparazza was attentive, patient and professional. He is sealed the deal!
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DealerRater
89
May 3rd, 2021
Sosio and Chris are the best. They make everything enjoyable and easy when you work with them. They should be running the sale department and other parts of the business because they are excellent.
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DealerRater
92
May 3rd, 2021
Four stars instead of 5 because it took too long for my car to be brought to me at the dealership when service was complete. All other aspects of my device were great and deserve 5 stars.
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DealerRater
100
May 2nd, 2021
Great service from Christopher. He explained everything we needed to know about the modification on our vehicle. It was a pleasure dealing with him. Thanks
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DealerRater
20
May 1st, 2021
Poor covid-19 practice The service technicians do not care at all.I felt discriminated against as a veteran Oh and I bought a defected car and they don't care at all. Do not go. Buy Audi or bmw. Zero stars
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Yelp
100
April 30th, 2021
Michael Vinci was extremely helpful during the entire car lease process. Was very professional, patient and amicable at the same time. Very pleased with his services and would recommend anyone interested in a Mercedes to go and talk to him.
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DealerRater
100
April 30th, 2021
Mike Vinci was extremely patient. He really took the time to really understand what we needed and made it happen. Thank you so much for your assistance.
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DealerRater
100
April 30th, 2021
We had a wonderful experience with Doug and everyone we encountered. Doug is the picture of professionalism and helped us get the perfect car. He even let us bring our puppy with us to pick it up, which was huge and helped alleviate stress of getting someone to watch him. Everything about our second...
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DealerRater
96
April 29th, 2021
The staff is very knowledgeable cautious and helpful for every concerns. We really appreciate their way of handling issues. I have been dealing with Chris for the last 30 yrs or so and so far never find any kind problem with his handling the issues.
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DealerRater
100
April 29th, 2021
I chose the Benzel Busch Mercedes dealer per my friend's recommendation. I had a great experience, especially with James Scott. He was a great help.
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DealerRater
100
April 29th, 2021
David Tangen is excellent., He always gives us great service. David is responsible,attentive to what needs to be done and keeps us informed along the way. Thank you so much.
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DealerRater
92
April 28th, 2021
Very efficient throughout the entire service starting with making an appointment, handling the paper work upon arrival, taking care of all items being serviced and finally informing me to pick up the car.
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DealerRater
80
April 28th, 2021
Chris Iseman in Service is still the best reason to buy a car from Benzel. We have been working with him for over 20 years and he is always extremely helpful. We have full confidence in Chris for all of our Mercedes service needs
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DealerRater
100
April 28th, 2021
Great service at a challenging time. Joseph did an excellent job of keeping us informed of status along the way well done! Look forward to a long lasting relationship with Benzel-Busch.
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DealerRater
89
April 28th, 2021
The dealership took our credit card for payment and then also sent us an email asking for a duplicate payment. My car wasnt washed while it was there for the 2 day service? Not sure why?
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DealerRater
100
April 28th, 2021
Excellent dealer and very good attentions! The finance department is very efficient, jay Milich the sales dept did an excellent job and very good attentions
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DealerRater
20
April 27th, 2021
Constantly sent messages regarding a sun roof recall and we then made the appointment. Went to scheduled appointment where we were told that our roof was not part of the recall. Cost us time to go with no outcome.
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DealerRater
100
April 27th, 2021
Great service!!! Everyone was very accommodating! It was quick and easy. I was called when the car was ready and it was waiting for me.
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DealerRater
100
April 26th, 2021
Excellent service rep. ,David Tangent is very professional and satisfies all our needs. He's a large reason we are with your dealership. We know if anything goes wrong that we can depend on him
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DealerRater
100
April 26th, 2021
Never a bad experience at Benzel-Busch. Service is always outstanding. We are always given a loaner so that we can continue our day. Everyone is pleasant & professional!
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DealerRater
86
April 24th, 2021
Benzel-Busch Englewood is an excellent dealership, with outstanding service. Very easy and pleasant experience with all interactions. I was offered a loaner car and repairs were done promptly.
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DealerRater
100
April 24th, 2021
Benzel-Busch Motor Car Dealership was an exceptional experience. All personnel with whom I worked were professional and knowledgeable. I appreciated the attention to detail and the speed with which my purchase was executed.
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DealerRater
100
April 24th, 2021
Excellent service treated me very good with the service and loaner , service was wonderful I was updated along the way and I recommend this dealership for great service for your Mercedes
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DealerRater
100
April 22nd, 2021
easy to make appointment, adviser offered a loaner or ride to home. request the car to be cleaned, convenient for me being only 5 minutes away
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DealerRater
100
April 22nd, 2021
easy to make appointment, adviser offered a loaner or ride to home. request the car to be cleaned, convenient for me being only 5 minutes away
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DealerRater
100
April 22nd, 2021
I am impressed with the speed that my purchase was handled and the customer service was 5 stars. A big thank you to everyone involved.
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DealerRater
100
April 22nd, 2021
I am impressed with the speed that my purchase was handled and the customer service was 5 stars. A big thank you to everyone involved.
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DealerRater
100
April 22nd, 2021
Giovanni Barbaro is a pleasure to work with. Always professional and helpful. Have leased all our Mercedes through him and never had an issue. Will continue our working relationship for years to come.
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DealerRater
100
April 22nd, 2021
Giovanni Barbaro is a pleasure to work with. Always professional and helpful. Have leased all our Mercedes through him and never had an issue. Will continue our working relationship for years to come.
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DealerRater
96
April 21st, 2021
My service rep was helpful with everything including setting up loaner car and making sure that everything was good and taken care of quickly and correctly
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DealerRater
56
April 21st, 2021
Normally a very good experience so I still would recommend, but they were certainly off yesterday. Probably off due to new Covid restrictions. But I felt that there was a certain disconnect that I have never felt at this service center before.
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DealerRater
100
April 21st, 2021
Fast . Efficient . Painless . Simple . Every time I bring my. Sr to be zeal Busch its a home run . Wouldnt go anywhere else for all my Mercedes needs
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DealerRater
100
April 21st, 2021
Fast . Efficient . Painless . Simple . Every time I bring my. Sr to be zeal Busch its a home run . Wouldnt go anywhere else for all my Mercedes needs
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DealerRater
100
April 20th, 2021
Giovanni Barbaro of Englewood NJ Benzel-Busch was by far the best salesperson we have ever had the pleasure to work with! He went above and beyond to help answer all and any questions we had, made the process quick and easy. He was professional, helpful, excellent communicator with 100% follow...
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DealerRater
100
April 19th, 2021
Benzel-Busch defines excellence. Every aspect of my experience purchasing my car was as pleasant as it was professional. Both Sal Architto and Joseph Simsek are terrific brand representatives. This is how it is supposed to be done. We are coming back for another car in a few months.
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DealerRater
96
April 19th, 2021
Probably the most pleasant new car purchase I have ever experienced. Mike Vinci was a great sales person to work with. And I love my new A Class sedan.
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DealerRater
100
April 17th, 2021
Honest and transparent transaction. Excellent communication and follow through. Look forward to future purchases! Orlando Dranquet and Joseph Herman are the absolute gentlemen. Overall a five star experience delivered by professionals who truly care about the customer and represent the brand with...
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DealerRater
92
April 17th, 2021
As usual, we received great service, Frank Armando is very helpful. Whenever we call him with a problem, he is helpful and quick to resolve any issues.
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DealerRater
92
April 16th, 2021
Had a smooth experience. Everybody was professional, helpful and courteous. Place seems well run and the staff is experienced. Nothing shady. Went to another dealer in Great Neck a week earlier to check out a car and the experience was totally different from the get go.
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DealerRater
100
April 16th, 2021
Joseph Simsek is by far the best car sales person we have ever worked with. He made the process as easy as possible. We were so appreciative of how he was able to help us get out of our old lease and into a new one in a matter of hours!
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DealerRater
100
April 16th, 2021
I had a great experience here. They were friendly and professional. The service done to my car was well done! I give my wonderful thanks!
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DealerRater
20
April 15th, 2021
I can't believe you would even ask me! It's impossible to get a call back and an accurate diagnonsis. Every step of the way there is a $306.00 diagnostic fee. Brought the car in for pothole damage and got it back even worse. 42,000 miles on my car and after almost $9000 in repairs and 2 return...
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DealerRater
68
April 15th, 2021
I brought the car in for squeaking sound in the brakes and without the breaks also , they took the car in fir few days and changed the breaks pads to new ones , although the car is brand new less than a year old ! Got the car back 2 days ago and supposedly the break pads been changed and the car...
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DealerRater
100
April 15th, 2021
Ive purchased 11 cars in my life, this being my 11th. Ben is hands down THE BEST sales person Ive ever worked with.
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DealerRater
85
April 15th, 2021
I received excellent professional service. My salesman Lamont Saunders was always patient, professional and courteous. Harold Reyes in the service department was also professional, prompt and very helpful.
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DealerRater
100
April 14th, 2021
I have been servicing my Mercedes now for 3 years. The staff has always been prompt and courteous. Last November I leased a new E459C. The order took some time (3 months!) because of production delays at Mercedes. Jay Lee from sales was always a gentleman and professional.
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DealerRater
100
April 14th, 2021
All went well. They were on time and very professional. They reaches out before doing any work. I was very happy and will recommend Benzel Bush to others.
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DealerRater
100
April 13th, 2021
Talia, in sales, was lovely and she made the purchase easy. So did Stacy in the financial area. Chris Iseman in service was incredibly kind, patient and helpful with the new technology that I was having trouble understanding.
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DealerRater
100
April 13th, 2021
Ive been shopping since over 10 years will not shop anywhere else feel like Im at home. Will recommend everyone everyone I know.
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DealerRater
100
April 13th, 2021
Frank A in service made the appt quick and easy. Dropped the car at 7am and picked it up by 10am, everything was perfect as usual.
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DealerRater
100
April 13th, 2021
We gotten all our cars here & serviced here, would not think of going anywhere else! Lino is our salesman, always looking out for best deal for us. Chris Iseman is our service guy. He has always helped us out even last minute.
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DealerRater
100
April 13th, 2021
Benzel Busch consistently earns praise for their service department. This was a non scheduled service for a bulb failure. In and out in 30 minutes. This is why I have worked exclusively with this dealership for 27 years.
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DealerRater
100
April 13th, 2021
Benzel Busch consistently earns praise for their service department. This was a non scheduled service for a bulb failure. In and out in 30 minutes. This is why I have worked exclusively with this dealership for 27 years.
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DealerRater
100
April 12th, 2021
I want to thank Kathy Zagula and the management staff at Benzel-Busche. They made my purchase experience an easy one. I appreciate how much they went out of their way for me. Thanks again and I will recommend all my friends.
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DealerRater
100
April 12th, 2021
I had a very pleasant experience purchasing a new GLS450 from Mike Vinci @ Benzel-Busch. He was easy to work with, responsive, and we agreed on a very fair price for the car. Highly recommend.
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DealerRater
85
April 12th, 2021
My service advisor scott was fantastic. Scott kept me well informed about my vehicle while in was being service. When I brought vehicle in scott took time to show me loaner vehicle and when vehicle was finished he also came out and when over everything that was done. Scott was again fantastic....
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DealerRater
89
April 10th, 2021
I wouldnt go to any other dealer , even though there are closer ones because my service consultant , David Tangent is the only one I trust to make sure everything is done correctly. He used to be a mechanic so really knows what hes talking about and takes the time to explain why services are needed...
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DealerRater
100
April 10th, 2021
From sales to service Benzel Busche in Englewood is the best of the best. Took a little longer than expected to get an issue resolved by they were on top of it until it was complete.
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DealerRater
92
April 9th, 2021
Scott was a fabulous and patient sales associate. He made the experience pleasurable and easy! The facility is clean and well organized, with a friendly staff.
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DealerRater
96
April 9th, 2021
It was easy to schedule, They kept me informed of the progress. There were no surprises or charges I wasnt aware of prior to the start of work. Overall very please with the people and the service
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DealerRater
72
April 9th, 2021
when I dropped my car off, I had to go inside and "wait" for someone to discuss the maintenance with me. I had to wait a long time. This is unacceptable. When I picked the car up, everything was excellent, quick as it should be..
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DealerRater
72
April 9th, 2021
when I dropped my car off, I had to go inside and "wait" for someone to discuss the maintenance with me. I had to wait a long time. This is unacceptable. When I picked the car up, everything was excellent, quick as it should be..
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DealerRater
100
April 8th, 2021
I leased another car from Benzel-Busch and as before the process was very smooth and everyone was very helpful. I highly recommend the dealership for Mercedes purchase or service.
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DealerRater
100
April 7th, 2021
Always great service! Frank always takes his time and listens! Always gets down to the issue and always keeps communication open on status of my car.
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DealerRater
40
April 6th, 2021
it took me more than 2 to get information about my vehicle status and have delivered. the bill was paid online . i did not have use of the vehicele for 5 days
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DealerRater
100
April 6th, 2021
Seemless and stress free process. In and out and having all covid guidelines in place. Clean facility, everyone has masks on and very courteous. Always a pleasure to come here!
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DealerRater
100
April 6th, 2021
Excellent job as always. The dealership always makes servicing my cars super easy. I highly recommend the dealership to anyone who owns a Mercedes Benz
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DealerRater
100
April 3rd, 2021
Benzel Busch offers professional, , courteous service. Our family has been purchasing and servicing our vehicles through Benzel Busch for over 55 years. Loyalty well deserved
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DealerRater
100
April 3rd, 2021
Mike recently help me with the purchase of our 2021 GLS 450. He was extremely easy to work with, we agreed on a very reasonable price, and the delivery process was quick, smooth, and easy. Great experience all around.
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DealerRater
100
April 3rd, 2021
Service was outstanding, Giovani available at all times to explain everything and answer every question. Had great patience with us. Could not more highly recommend.
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DealerRater
100
April 2nd, 2021
Your sales rep Jay Lee has excellent services and great knowledges which I liked very much. Also as an old steady customer of Mercedes Benz I appreciate it your service Department too.
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DealerRater
100
April 2nd, 2021
He was very friendly, kind, respectful, and professional. The service at Benzel-Busch Motor Car was also great and we are really satisfied. Highly recommended!
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DealerRater
92
April 2nd, 2021
Great service from Chris Iseman - very efficient and responsive. Love the text function, makes it very easy to communicate. Best dealership experience I have had.
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DealerRater
20
April 1st, 2021
The service department is not professional whatsoever. Brought my car in for the same issues over 3 times in a course of 2 weeks and they still did not resolve the issue. Theyre excuse was we couldnt find anything so here is your vehicle back. Unreliable, inadequate, and unknowledgeable are a just a...
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DealerRater
100
April 1st, 2021
I would like to extend my appreciation to Craig Fusco, Joseph Simsek and Paterno Cabrera for creating an ideal experience for me at Benzel-Busch. Thanks for allowing me to pull off the ultimate surprise for my wife on her 60th birthday.
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DealerRater
96
April 1st, 2021
Outstanding service and attention to detail Ou salesman John Meyer spent the time to understand our requirements and offered multiple options so we could arrive at our decision. Everyone worked as a team to deliver the car the same day!
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DealerRater
100
April 1st, 2021
The team in Benzel-Busch go above and beyond in taking care of the customer. I found exactly I was looking for and despite the long decision process, they were always very attentive. Special thanks for Talia!
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DealerRater
100
April 1st, 2021
Lino is the ultimate professional. He made the whole experience great. I was particularly impressed with his attention to detail. I would recommend Lino and Benzel Busch very highly.
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DealerRater
92
March 31st, 2021
Please continue to give free car wash to your regular customers. Good job :thumbsup: Your location is very accesible for me. Ill recommend you to my friends.
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DealerRater
100
March 31st, 2021
My experience with Benzel-Busch was very good--this is the third car I bought from them. Eli Kalajian has worked with me each time and he is wonderful--he is very knowledgeable and I trust him.
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DealerRater
100
March 31st, 2021
In this branch the quality of service is always excellent. Everything was done quickly and on time. The staff is very polite and attentive. I recommend this service to everyone.
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DealerRater
20
March 30th, 2021
Terrible company, terrible service. One of your guys was rude to me and told me I looked like an idiot. I was beyond upset and will be taking my business elsewhere
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DealerRater
20
March 30th, 2021
Terrible company, terrible service. One of your guys was rude to me and told me I looked like an idiot. I was beyond upset and will be taking my business elsewhere
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DealerRater
100
March 30th, 2021
professional and knowledgeable service from good professionals the personnel know how to handle customers even with covid restrictions always able to get my questions answered with respect and courtesy
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DealerRater
100
March 27th, 2021
This dealership is amazing. They treat their customers with the utmost respect and really understand their customers needs and wants. They are very welcoming towards everyone.
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DealerRater
80
March 27th, 2021
Took me right away! Had a nail in my tire. Chris was one of the nicer reps I have worked with at Benzel. This location is closest to my house.
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DealerRater
100
March 26th, 2021
Dave was great to work with, didnt push after sell, was patient & answered my questions, loaner process very easy, clean surroundings, followed safety protocol
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DealerRater
100
March 26th, 2021
All I have to say is MARKO the heart this gentlemen has is pure 100% kind and helpful every single time Ive taken my vehicle to get serviced hes been there to help me explain what I needed and what was important not like regular mechanic that come up with stories to empty your pocket this man is...
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DealerRater
100
March 26th, 2021
Smooth and quick transaction Richard helped me a lot Definitely recommend to everyone I will also go back to them when I get my next car
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DealerRater
89
March 26th, 2021
Frank was great and very supportive. Although we had to leave the car longer than initially expected I was pleased with the outcome. I appreciated them going the extra mile in my particular situation.
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DealerRater
100
March 26th, 2021
All went smooth and efficiently; appreciated pick up and drop; everyone was polite and helpful. Chris is great to work with and has been over many years.
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DealerRater
100
March 25th, 2021
Everybody was very polite professional and helpful.I would recommend them to all my friends.I will also go back to them when i get my next car
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DealerRater
100
March 25th, 2021
I bought used car from Benzel - Busch at englewood. It was the right choice to buy a car there. Everything was satisfactory, including the description of the vehicle and the vehicle recommendation tailored to the taste of the buyer.
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DealerRater
100
March 25th, 2021
what shout i say? he(jay lee) is a good employee of the mercedes_benz company who has all of his perfect manners and service,and he is such a person who treats me and other customers with great,perfect,warm,heartfelt hrart. thankyou jay thanks m b
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DealerRater
100
March 25th, 2021
Abe was really kind and professional. He helped me with setting up a new lease with Mercedes Benz, and it was fortunate for me to meet Abe as a dealer.
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DealerRater
100
March 25th, 2021
Excellent and prompt service even tho I showed up last minute. Marko was attentive and really helped me to get on my way promptly. I had other places to be and he made sure everything was expedited for me.
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DealerRater
100
March 25th, 2021
Great service. Efficient and no hassles. Got in and out in minutes. Never had a complaint with Benzel Busch and will always be a customer.
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DealerRater
90
March 24th, 2021
Got my car serviced yesterday in a quick, transparent, and professional manner. Hats off to Chris, who accurately told me how long the work would take, at what cost, and called me when done!
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DealerRater
96
March 24th, 2021
Service experience was seamless, quick and efficient. My service Manager communicated with me clearly. The loaner car provided was exceptional. All the employees were friend & followed all Covid guidelines
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DealerRater
100
March 23rd, 2021
It was our second purchase at this dealership. Our salesman was knowledgeable and extremely patient in helping us decide which vehicle to get. The manager of this location made us feel valued as customers and took the time to personally welcome us.
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DealerRater
100
March 23rd, 2021
Harold was very kind and patient while being professional. .The other reps were very polite and would ask me if I were being helped. I guess the price was reasonable.
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DealerRater
100
March 22nd, 2021
Dave Tangen handled my issue with 3-day old car efficiently, courteously and with timely follow up . Excellent service experience for my 1st Benz. Between Dave & Sal Architto my problem was handled most professionally and made right a factory oversight problem.
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DealerRater
96
March 22nd, 2021
Benzel Busch is always so professional, efficient and gracious, which is why my mother and I have been exclusive customers for over 30 years. They are the best.
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DealerRater
20
March 22nd, 2021
First of all, He was trying to sell me parts i didnt need without even checking the vehicle , very unfriendly and very unprofessional. smh!
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DealerRater
74
March 19th, 2021
Great person for this man Mr. Giovanni Barbaro & Pat Cabrera. No complains for these people to deal with. I just wish I got a more better price and rates which make sense for this CPO with 35k miles. These two hardworking professional employees of yours is the gem of your frontlines. I believe...
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DealerRater
100
March 19th, 2021
Very efficient, easy to have my car serviced. Gave me a loaner and I was in and out in 5 minutes. Dave is always nice and very professional. Everyone who works at this dealership is very efficient, and very nice.
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DealerRater
100
March 19th, 2021
Your service department is tops. Have been working with Dave Tangen for many years and he has always been professional. Do miss the chocolate cappuccino, omnce Covid is done, please bring it back. .
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DealerRater
40
March 19th, 2021
Dealer did not inform me on timely fashion and delivered service very late (10 days late). Mr. Frank Armando was good, but other people involved my service was poor.
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DealerRater
20
March 19th, 2021
They ruined my car and cannot tell me when it be fixed. Don't talk friendly at all. They are lying. I called the cooperate and still waiting a call from the manager. I went it in for the sound coming from my seat. They opened the seat and couldn't install it back. all the leather is wrinkled up and...
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DealerRater
96
March 18th, 2021
Overall excellent experience. Dave Tangen handled my situation superbly. I have a low mileage car (a 2018 Mercedes with 10,000 miles) but the wheels were damaged due to the poor condition of the roads in NJ. He explained the reasons for fixing the wheels and the alignment of the tires. Very...
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DealerRater
100
March 18th, 2021
Our sales person (Talia) has been extremely courteous, knowledgeable and helped us so well through out the buying process. At the time of delivery, Talia and other staff were so friendly and made the whole experience a wonderful one. Thanks Benzel Busch
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DealerRater
100
March 17th, 2021
Very nice atmosphere and beautiful showroom. Mr Jay Lee was an amazing help and the car was there, clean and when we picked up the car it was detailed and ready to go. Very effortless car buying experience.
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DealerRater
100
March 16th, 2021
Great friendly service! Worked with me to meet my needs so I could get into my beautiful new C300!!! I would definitely recommend this dealership and car
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DealerRater
100
March 16th, 2021
Scott, like call the Representatives there always go out of their way to do 100% for the clients every single visit!! Great visit as always.
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DealerRater
20
March 16th, 2021
Saw a used car for sale at this dealership at cars.com and set up an appointment with a salesperson to see it and do a test drive. I drove in from Brooklyn, NY only to find out that it was already sold. Disappointed that the rep/the dealership didn't notify me that the car was sold instead of...
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Cars.com
96
March 15th, 2021
Benzel Busch employees epitomize dedication to excellence. Attention to detail and focus on the needs of the customer are as good as any. they are efficient and thorough.
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DealerRater
100
March 15th, 2021
Everything was so smooth start to finish. Everyone was so courteous and the job was done properly. I highly recommend this dealer for your service.
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DealerRater
100
March 13th, 2021
Everything was so smooth start to finish. Everyone was so courteous and the job was done properly. I highly recommend this dealership for your service
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DealerRater
100
March 12th, 2021
The service and wait time for the inspection were excellent. Special thanks to Chris Huling. Chris took time to listen to and clear up my concerns about the partially charged battery starter issues.
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DealerRater
96
March 11th, 2021
Orlando Dranguet is always courteous and professional. I have had the pleasure of his service for over 25 years. Keep up the great work Orlando.
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DealerRater
100
March 11th, 2021
Tim always takes care of me! My wife had an issue with the truck while she was out and we took it straight to Tim for a check-up. He got it in and out in 20 minutes!
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DealerRater
96
March 11th, 2021
Benzel-Busch did a great job in making my car buying experience easy. The sales executive (Yusuf) was easy to work with. The sales manager did a great job of providing a fair price for new vehicle. This is my 1st time buying a car from BB. It won't be the last
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DealerRater
92
March 10th, 2021
Everyone is always helpful courteous and prompt. These 3 gentleman are the reason I always choose BB service.. Their Attitudes are always positive and make me feel at ease when I need to come in for service
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DealerRater
92
March 10th, 2021
Eli & Benzel-Busch were great from start to finish. Could not be happier with my car and the fantastic service & help they gave my fiance and me. Totally reccomend them.
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DealerRater
89
March 10th, 2021
As always, professional and recognizing the value of my time. I have a Mercedes dealer within a mile of my summer home in Long Island, but always go to Benzel.
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DealerRater
100
March 10th, 2021
Excellent service on my vehicle and can't be any happier. Replaced batteries on my two keys and thorough car wash inside and outside made me also very pleased. Thank you,
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DealerRater
100
March 10th, 2021
It was a Great experience. Frank was incredibly responsive and professional- i was extremely happy with the support he provided. He made a big difference.
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DealerRater
100
March 9th, 2021
Excellent Service on my vehicle for collision repair. Vanessa was extremely helpful. She handled the whole claim expertly . I got my car back in a week
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DealerRater
92
March 9th, 2021
The Express service I received, regarding the repair/replacement of my right rear wheel was exceptional. Additionally, the Service Representative kept me abreast of what needed to be repaired.
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DealerRater
100
March 9th, 2021
Service Department made the experience of a Recall issue very easy to handle and processed the repair quickly and effectively. Frank handled everything and was prompt and thorough
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DealerRater
20
March 8th, 2021
Was coerced into receiving services that my car did not require. I havent had the car for a year yet & I was told I needed brakes! Additionally, I dont even drive the car every day.
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DealerRater
100
March 8th, 2021
Scott was very professional took care of my needs and my car was finish at the time he gave me thank you very much,Mr Epps!!!!
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DealerRater
89
March 8th, 2021
The service was very professional and done in a timely manner. The only thing is that it is costly. I have had the car a little over two years and there are no major problems. My only complaint is the Mercedes me app is for the birds. I still cant start my car remotely.
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DealerRater
96
March 5th, 2021
I was extremely happy the way service department this was my first service on my vehicle I had 10:30 appointment they took the car in right away from the waiting room I was able to see the guy took very good care of my car checking everything tires , brakes , changed oil , filter and he even take...
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DealerRater
100
March 5th, 2021
Sossio is excellent. Very personable and professional. Been dealing with him for many years . Found it necessary to service one of our vehicles out of state. Service and employees incompetent Benzel Busch is first class!
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DealerRater
100
March 4th, 2021
Friendly and professional. I have another dealership 10 minutes from my work, but prefer to drive for a while to Nanuets dealership. Special thanks to John Geraci.
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DealerRater
20
March 3rd, 2021
I was very disappointed in the delivery of my new . The salesman forgot to tell Me the car was a demo with288 miles. When we went to see the car it had several scratches and it was not new car clean . Although the salesman was polite and tried to smooth it over all In all i am no happy. I expected...
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DealerRater
92
March 3rd, 2021
They are pretty nice. I gave them four star just because someone took my car to the wrong place. And I had to wait for two more hours. But when they found out, they did their best to have the job done as quick as possible. I do appreciate their help.
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DealerRater
100
March 3rd, 2021
This dealership has excellent costumers service, They helped me in all aspects specially Orlando, He helped me in all questions and doubts about my purchase. Im very happy with this dealer.
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DealerRater
100
March 3rd, 2021
I am a repeat customer at Benzel Bush. I am extremely satisfied with my experiences, previously and currently. I am happy to recommend this dealership and Michael Vinci, our sales associate.
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DealerRater
100
March 3rd, 2021
Salvino and Mark found me the Mercedes Benz that I wanted! They delivered my car in a timely fashion. The car is a beauty. Thank you-
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DealerRater
100
March 3rd, 2021
Outstanding experience in every way. From education through purchase, could not have had a more positive experience. Think youve got a Benz customer for Life.
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DealerRater
100
March 2nd, 2021
This is the second MB that I purchase at Benzel-Busch, always a pleasure to work with Peter Poliandro, excellent service, great communication, made every thing more easy for us.
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DealerRater
100
March 2nd, 2021
Scott is one of the best workers Benz has always takes care of me once i get to the dealer always good service n good customer service
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DealerRater
100
March 2nd, 2021
We appreciate Ben Walshs advice and responsiveness. Stacey Fowler in Finance also was helpful. Purchasing a car during Covid is unusual; nevertheless, the process was effective and organized.
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DealerRater
100
March 1st, 2021
BBMB is a spectacular dealership... My Service Manager Scott Bateman is professional, knowledgeable and a credit to the BBMB service staff.. My 2017 GLE is my 6th MB and my third from Lou Gallo at BBMB.
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DealerRater
100
March 1st, 2021
Mike and Lamont were very attentive to detail. The visit was easy to schedule despite many changes on my end. Communication was quick and reliable, and I was happy with the purchase and final price. Would highly recommend this dealership!
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DealerRater
100
February 28th, 2021
Prompt, and very attentive to detail. Made the visit convenient and easy to work into a busy schedule. Communication was relayed very promptly. A good experience.
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DealerRater
100
February 27th, 2021
We were so happy with the service and Mike was amazing!! He did a great job made us so comfortable and did not pressure us would recommend to anyone
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DealerRater
100
February 27th, 2021
Had a great experience and very good people. Got the car I wanted at the price I wanted. They worked with me and Im happy
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DealerRater
100
February 26th, 2021
The overall experience was comfortable. Jay was kind and comprehensive in his descriptions and I was able then to purchase a car I really liked.
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DealerRater
100
February 26th, 2021
Its outrageous asking a minimum of 25 word review. I know this dealership for over two decades and I am very satisfied. The sign turned green that means I reached the 25 word minimum!
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DealerRater
36
February 26th, 2021
The only reason I am giving this review 2 stars instead of 1 is because my service was eventually completed on my 2020 GLE 350. I scheduled my appointment far enough in advance due to the fact that I needed an SUV as a loaner vehicle due to personal circumstances. I was reassured that they would do...
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DealerRater
100
February 25th, 2021
Scott Bateman in the service department was great. My car got in and out in one day & service was done quickly. Car was ready & waiting for me when I got there.
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DealerRater
100
February 25th, 2021
Excellent sales and service departments. I've bought 3 cars from them and they do not disappoint me. Very courteous and professional experiences for me.
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DealerRater
28
February 25th, 2021
No communication. No information regarding repairs etc given. Just got send the bill to pay without any explanations. On pick up, just handed copy of the bill, never spoke to anyone.
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DealerRater
92
February 24th, 2021
The lounge is very clean and I am comfortable to stay there while waiting for my car. Chris is very friendly and kept me posted and the work was completed ahead of scheduled.
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DealerRater
100
February 24th, 2021
Everyone at Benzel Busch is friendly and helpful. Chris always goes out of his way to keep me informed about what is going on with my service. It is a pleasure to work with him..
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DealerRater
96
February 23rd, 2021
Always happy with the service I get from Marko. He's friendly, thorough and always seems to remember me. The rest of the Benzel Busch team, are always friendly and helpful too..
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DealerRater
100
February 22nd, 2021
Service exceeded expectations in terms of customer experience overall. Chris kept me posted on progress of service and what needed attention. I finished early which was a nice surprise too.
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DealerRater
100
February 22nd, 2021
If i have an EClass they should give you an Eclass for a loaner or something similar definitely not a CLA! besides that everuything was perfect.
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DealerRater
100
February 21st, 2021
I enjoyed working with Kathy She was very responsive to my needs, always answered my email., helped me build a beautiful car, was very knowledgeable.
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DealerRater
100
February 19th, 2021
Great experience working with Rich Palm. Always a gentleman, patient, courteous and professional. Please keep up the good work!! Very conscience of all guidelines for keeping you, himself and his staff safe during this global pandemic.
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DealerRater
89
February 17th, 2021
Check-in was efficient. Contact with updates during the service. Ease of pick-up . Loaner vehicle was ready Service agent reviewed the entire findings reports with me
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DealerRater
96
February 17th, 2021
As always, the service was fast, efficient, courteous etc. This was a scheduled maintenance visit, so I cant really say that they fixed a problem, but they probably prevented one.
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DealerRater
100
February 17th, 2021
Lou Gallo is the best. I've been working with him for over 10 years and he always make the process easy and simple. I would recommend him.
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DealerRater
68
February 17th, 2021
I paid cash for a car on 2/11/21. They won't ship it to me as promised and won't return ANY phone calls. Very frustrating for such a highly rated dealership.
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DealerRater
100
February 16th, 2021
We had an amazing experience with Benzel-Busch. Talia was extremely knowledgeable, easy to work with and was able to secure the GLS450 we wanted. She communicated with us throughout the process and ended up getting our dream car before we expected. We highly recommend her to anyone looking into...
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DealerRater
100
February 16th, 2021
I could personally say this is a family role. It doesnt matter if youre Latino, white, or black, if you have the drive to become a Mercedez family , theyre going to make sure to put you in the right path
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DealerRater
96
February 15th, 2021
The repair of my car was completed in a timely fashion. An estimate of the cost for parts and labor was previously provided. All sales reps were highly professional and informative.
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DealerRater
100
February 15th, 2021
Tyler Stephanik made it a great experience. He was knowledgeable, professional, courteous and reassuring. Benzel Busch always does a terrific job. The work was performed flawlessly and every request we had was fulfilled. Thank you
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DealerRater
94
February 13th, 2021
Very professional appearance worthy of being a Mercedes dealership. A good selection of preowned vehicles, receiving the same care as there new vehicles. A good selection ready to drive home. Tony H
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DealerRater
100
February 13th, 2021
Chris A. in express was as helpful as ever , his time and cost estimates were right on the button he is a real attribute to the Benzel-Busch Corp.!
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DealerRater
100
February 12th, 2021
Everything was great from start to finish!! I highly recommend anyone to buy or lease a Mercedes . This is our 4 or Th car . Thank tou
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DealerRater
100
February 12th, 2021
From the moment we walked in service was amazing, from the host to the General Manager. Louis Gallo and Stacey made my first car lease so memorable. They walked us through all our available financial options for the car that we wanted. Louis looked diligently for our perfect car and they made sure...
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DealerRater
100
February 12th, 2021
Start was very helpful with my service. He was very professional. Salvino is very professional as well. There is only one person in service that needs to be replaced.
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DealerRater
86
February 12th, 2021
On 12/22/20 the car was taken for A2 service. A couple of days after being serviced, the coolant light was coming on and off. As a result, I have to bring the car back. We were told the coolant may have been overlooked. Although everyone was very nice, I wonder how something like that was missed and...
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DealerRater
50
February 11th, 2021
The problem the service center repaired in the Fall apparently did not last very long; the air-conditioning system was still leaking. The analysis of what needed to be done last fall was inaccurate.
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DealerRater
100
February 11th, 2021
He was very kind and he explained me very details for every thing. If I have opportunity to buy again, I will contact him again.
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DealerRater
100
February 11th, 2021
My salesperson Lamont is amazing and always goes out of his way to make us feel comfortable and gives the best service. Love this dealership
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DealerRater
100
February 11th, 2021
Peter Poliandro and the staff were amazing to me! I am a widow, and felt that I could totally trust him and I was correct!
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DealerRater
96
February 10th, 2021
Great service, very knowledgeable sails person Peter Poliandro. A a a a a a a a a a a a a a a a a
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DealerRater
85
February 10th, 2021
Always very expensive. Despite this I get service there as I need to be sure my vehicle maintains good service. I wish youd make it more affordable
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DealerRater
100
February 8th, 2021
Marko was terrific! He followed-up a couple of times to let me know what the status of the service was and to advise about some additional repair work that would have to be done.
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DealerRater
100
February 6th, 2021
Really good + fast service. They took me in and offered me a loaner the same day. Extremely impressed. Best service ever received. I need three more words.
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DealerRater
100
February 5th, 2021
Its always a pleasure visiting this location for whatever purpose your vehicle requires. Friendly environment and great great service and communication. I love it here
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DealerRater
89
February 5th, 2021
In almost every aspect of dealership I had given excellent ratings in the past45 years. It still is the best. Service department has improved immensely in the past year. Best.
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DealerRater
20
February 4th, 2021
During my most recent visit, I experienced very poor customer service from Mr. Chris Iseman, the Service Advisor whom I dealt with. He was charging me for items that were under warranty. His supervisor had to intervene to calm the situation down.
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DealerRater
100
February 4th, 2021
Have been a customer with Giovanni for over ten years. Appreciated the efficiency and solicitude with which my questions and needs were always received and solved. He was always accessible even when unknown to me he was at home quarantined with Covid. That certainly constituted above and beyond....
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DealerRater
100
February 4th, 2021
We had a pleasant experience in buying our first car at Benzel Busch. John C Meyer - Our sales associate helped us in every possible way he can with timely updates and delivery of the specific car we were interested in. Other staff was also very supportive and professional. It was pleasure to deal...
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DealerRater
100
February 4th, 2021
I have always had a very pleasant experience with this dealership. Everyone is professional and friendly and makes me feel valued. Christopher Iseman kept me informed all along the way. He was a pleasure to deal with.
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DealerRater
100
February 4th, 2021
Best experience and service. Nothing like it. Giovanni and Chris are easy and accommodating to your needs. They do not come across as salesman. Highly recommend!
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DealerRater
96
February 3rd, 2021
Chris Iseman is always courteous, professional and provides status updates in a timely and easy to understand manner. I have been a Benzel Busch Customer for 20+ years and it is because of hnd Sossio Sole that I remain a loyal customer!
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DealerRater
86
February 3rd, 2021
Doug Ryan my sales associate was excellent very kind and caring and very knowledgeable definitely an asset to your company he was willing to go the extra mile
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DealerRater
100
February 3rd, 2021
Nobody is better than Eli as a salesman. He is thorough, thoughtful, professional and pays attention to even the smallest detail. The service doesn't end following the purchase. Rather he is diligent following up and providing all the customer's needs.
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DealerRater
96
February 2nd, 2021
Purchased our 3rd car through Jay Lee, all Mercedes. Jay provides excellent customer service and the entire Benzel Busch team is very professional. Jay and team provided a straightforward experience. We purchased and drove away with a new car the same day!
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DealerRater
100
February 2nd, 2021
Great emphasis on customer satisfaction. My salesperson Talia was a pleasure to work with and and made the entire process effortless for me. Sal Architto, sales manager, is the epitome of professionalism and worked to make sure I was completely satisfied. I would highly recommend this dealership.
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DealerRater
100
January 30th, 2021
Excellent service and very professional Friendly and caring. also very honest I will continue getting my car serviced at the Englewood location. (I had a horrible experience at the Paramus Dealership)I Englewood has The best auto service and service representatives..
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DealerRater
100
January 30th, 2021
Chris Huling is the best! Hes Always willing to help even with walk-ins in very busy service center! He will always be my go to!
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DealerRater
100
January 30th, 2021
Everyone at this dealership is very friendly and professional. My salesperson Talia sold me 2 cars and she is such a pleasure to deal with. I would highly recommend this dealership.
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DealerRater
96
January 29th, 2021
Great dealership, great service. We have worked with this sales team for 15 years. They have never failed to deliver top notch service. Working with them, we already know we are in good hands.
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DealerRater
100
January 28th, 2021
Abe Hindi, Good percentage discount from MSRP and good money compare to the others dealers for the trading, empathy and open to hear and answers your questions........ first Mercedes: 2021 GLS 450
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DealerRater
100
January 28th, 2021
Professional, effective, @ efficient. My service Mgr Frank Armando is beyond first rate. I complain about the digital system in my 2020 GLS. It is nearly awful at best terrible.
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DealerRater
100
January 27th, 2021
A good quality service without any unnecessary delay. It is the third time for me to lease an SUV from Mercedes. Every time, I am fully satisfied.
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DealerRater
100
January 27th, 2021
Stellar service! Seamless process! COVID precautions definitely met! Scott Bateman in Service and Sal in Sales took very good care of me! Thanks so much!
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DealerRater
100
January 27th, 2021
Excellent service I showed up without an appointment. Service Dept still accept to check my car and fix my flat tire for me. Overall very pleased with the service department
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DealerRater
100
January 27th, 2021
Mike Vinci was absolutely awesome ! He was completely trustworthy and came through on his every word. Any time i had a question he was reachable by phone or text. He made leasing my new truck easy and hassle free.
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DealerRater
100
January 26th, 2021
The service at Benzel Bush is very good. John Myers in sales is always willing to help out in any way with his customers and we appreciate that!
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DealerRater
100
January 26th, 2021
I came in for Express service and was treated professionally and received timely service. Very polite staff. Comfortable waiting area. Everything was properly explained to me. Very satisfied customer!!
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DealerRater
100
January 26th, 2021
Marko jovanovic and Douglas Ryan are the best ever I love everyone works the they are the best everyone is nice I love it and Ill always going there
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DealerRater
100
January 26th, 2021
Very professional, great work. My car was brought in for routine maintenance work. I was given a loaner since the work took long. I picked up my car the next day, no hassles.
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DealerRater
80
January 26th, 2021
Everything was fine except the price. It seems the final price is always more (not by that much) than the quoted price. David is very professional and pleasant. It is too complicated to submit a review--simplify it.
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DealerRater
100
January 26th, 2021
Every time I go to Benzel-Busch Motor Car, I am always greeted with friendliness and professionalism. The quality of service here is always amazing.
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DealerRater
60
January 26th, 2021
I had a completely horrible experience dealing with the service department. I mostly dealt with Neil Newman and, by way of Neil, Sossio. Their handling of my issue was not only negligent but their overall demeanor was horrid. I placed numerous calls to them which only went answered once. Neil would...
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DealerRater
100
January 24th, 2021
Chris Iseman helped us get our loaner car and kept us informed us every step of the way on the progress and service being done on our vehicle. The work was completed in a timely manner and all work was covered under warranty. Excellent service!
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DealerRater
100
January 23rd, 2021
Chris Iseman is very professional and gets all the work done efficiently. Didnt have to wait to be attended. All was done in a timely manner.
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DealerRater
90
January 23rd, 2021
Great! my visit was in regards to a recall for a service to be fixed. i made an early morning appointment and waited for the service to be completed.
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DealerRater
100
January 21st, 2021
No additional comments I have written reviews over time Having to fill out a word minimum is reficulous and inhibits response Why can t I submit without narrative? Crazy
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DealerRater
96
January 21st, 2021
Everything always runs smoothly here. I dont think you need a twenty five word minimum in this box. It is rather annoying. Thank you.
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DealerRater
100
January 20th, 2021
John was great! Its the easiest car purchase Ive ever made. Its my third Mercedes with Benzel Busch. Thank you so much.
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DealerRater
100
January 20th, 2021
This dealership is sensational. They didnt just sell me a car, their service afterwards is great. I had an electrical with my car and they took care of the car and gave me a brand new car as a loaner!! Five star treatment people! Only problem I had was the two guys at the service entrance, bad...
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DealerRater
100
January 20th, 2021
Benzel Busch staff is very professional and courteous. John Powell is always willing to take that extra step and is very helpful. A very caring service staff
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DealerRater
100
January 20th, 2021
Tremendous knowledge of the vehicle and a White Glove Service from beginning to end.Any questions were answered immediately and I always felt that I made the right choice.
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DealerRater
96
January 20th, 2021
Great dealer experience especially in a pandemic. Gianni made it easy to choose, purchase, do the paperwork and take delivery. All socially distanced and safe.
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DealerRater
100
January 18th, 2021
Always a great experience at Benzel-Busch. Matthew always finds us the perfect vehicle to meet our desires and needs. Sal and Stacy have helped us sail through our purchase experience with ease every time we have come in for a car. We can highly recommend your Dealership.
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DealerRater
100
January 16th, 2021
Routine service completed 12/30 and was excellent as always. Loaner vehicle was arranged and there were no issues whatsoever with the service. Thank you
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DealerRater
100
January 16th, 2021
Smooth and painless - best car purchase experience ever! Michael was awesome - friendly, helpful and straightforward, and Stacy was super organized, helpful, friendly and great! Best dealership ever - highly recommended!
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DealerRater
100
January 15th, 2021
superb professional service convenient and first class customer engagement they got the whole process down from start to finish and no surprises i highly recommend
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DealerRater
100
January 15th, 2021
Great service in times of pandemic. Hope to see you in person for the next one (customer transfer from Caldwell MB dealer and loving it)
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DealerRater
96
January 15th, 2021
Frank was wonderful to work with, he is easy to talk with and he took the time to demonstrate the features of the car and make me feel comfortable with my choice overall.
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DealerRater
100
January 14th, 2021
Great price, great car, great team. Worked with Matt before we arrived. He was very transparent about deals and options. He made sure the car was ready and had the paperwork for out of state registration. Matt paparazzo and the team did an excellent job.
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DealerRater
100
January 14th, 2021
I have been a loyal Benzel Busch customer for many years. They are always very attentive and Lino always has my best interest at heart.
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DealerRater
100
January 14th, 2021
It was a pleasure dealing with Ben Walsh. From test drive, which was great driving the vehicle my self, to sale. Ben made it happen
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DealerRater
100
January 14th, 2021
I always get great service. The estimate given on my wait time was an hour & my car was ready in 65 mins which was great. My advisor Chris I. was friendly and got me in & out in the allotted timeframe.
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DealerRater
100
January 14th, 2021
Was good working with Frank. Financial work was smooth and the car delivery was smooth and professional. We enjoy the new car and hope there would be more selection next time we shop..
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DealerRater
100
January 14th, 2021
The serviced was very nice and the people I get my plate in 4 day the car is very nice l I love nice nice
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DealerRater
100
January 13th, 2021
The customer service at Benzel-Busch is excellent. My salesperson, Joseph Simsek, is knowledgeable and very professional. I would highly recommend Benzel- Busch to family and friends.
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DealerRater
96
January 13th, 2021
Orlando is the best sales person at the dealership. We bought 2 cars from him. He called me once or twice a year during last 6 - 7 years. He is straightforward and easy to work with.
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DealerRater
90
January 13th, 2021
Chris was very professional and courteous. He stayed in contact with me through text messages after I dropped the vehicle offer. Would have liked a better loaner.
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DealerRater
100
January 13th, 2021
I had a smooth experience from Tim he time I pulled into the lot until the time I pulled out. Chris was helpful, service was great and timing was fast! I was so happy!
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DealerRater
89
January 13th, 2021
Always very courteous, friendly, clean, professional. Pleasure to work with this dealership. Thank you Benzel Busch for providing the service all the time. See you next time
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DealerRater
100
January 13th, 2021
My sales person, Kathy Zagula was terrific. My previous sales rep, Nancy Attardo retired. I was a bit apprehensive about a new rep, but Kathy went above and beyond to help get us into our car. This is my 6th car with Benzel Busch, and its all due to my dealings with my sales rep (s).
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DealerRater
100
January 13th, 2021
As always, my salesperson picked up the car for service and provided a new loaner of the same model, and dropped the car back the following day. Always a great experience.
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DealerRater
100
January 12th, 2021
Always there for me and always will with solutions...in best hands!!! Till Torell that takes care of me, is on top of everything, never disappointed!
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DealerRater
100
January 11th, 2021
We have been Benzel-Busch customers for over 10 years - they are so great to work with! The service department is skilled, efficient, and always goes the extra mile to make sure we are taken care of. The text message updates and simple form of communication makes things so much easier.
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DealerRater
100
January 10th, 2021
Everyone at the dealership is friendly and helpful. I left another dealership for this one and it was a great decision. The service staff and the sales staff are always concerned that my issue (if any) is addressed and their follow-up is wonderful.
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DealerRater
100
January 8th, 2021
I have always had a pleasant experience at Benzel-Busch service. Service is fast and professional every time. Cristopher was very efficient and it took less then 2 hours.
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DealerRater
89
January 8th, 2021
This is first time I bought a new GLE350. Buying processing finished less then 2 hours it was fast and very professional. Excellent service thank you Jay lee.
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DealerRater
52
January 7th, 2021
I felt rushed and feel like I was given a refurbished tire instead of a brand new one that I paid close to $400 for.
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DealerRater
80
January 7th, 2021
Service and repair were excellent. My only problem is feeling unsafe with people not wearing masks correctly. I preferred waiting outside in the cold and could see a woman inside talking on phone without mask on for over 20 minutes! I also saw some of your staff lowering their masks to chin or...
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DealerRater
100
January 6th, 2021
Ben was helpful, not pushy and patient. He had great customer skills and helped my son with his first time purchase of a vehicle. Thank you! I look forward working with you again. - Alberto and Jodi
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DealerRater
100
January 6th, 2021
EXCELLENT SERVICE... Professional clean and very client oriented... Louis Gallo is a very OUTSTANDING SALESMAN...always putting the clients requests and needs FIRST:thumbsup: Thank you for ALWAYS MEETING AND EXCEEDING MY NEEDS
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DealerRater
100
January 6th, 2021
Giovanni is a very helpful and trustworthy sales agent. He has helped me lease at least 3 cars in the past 6-7 years. I will continue to use his assistance in the future.
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DealerRater
100
January 6th, 2021
As always my experience with your service department was exclellent. Picked up my car, left loaner, etc. Always kept me up-to-date as to the status. Very professional.
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DealerRater
100
January 6th, 2021
This is my first time leasing a new GLS450. Excellent service all-around per usual. Fast and courteous. service was thorough and they explained everything.
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DealerRater
100
January 6th, 2021
This is my second time leasing a new GLE350 from Benzel-Busch. The experience is simply unparalleled. I had previously leased three ML350 from another place and I was very pleased. However, Sal Architto and Joseph Simsek go beyond a typical dealer-customer relationship. Thank you very much!
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DealerRater
94
January 6th, 2021
My experience with Tyler from collision and Scott from service was very exceptional And professional with the handling of my needs concerning my vehicle thank you very much!
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DealerRater
100
January 6th, 2021
excellent service all around per usual. Fast and courteous. service was thorough and they explained everything. I did not have to wait when i arrived, nor when i picked up the car.
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DealerRater
100
January 5th, 2021
Juan Delgado always is attentive as soon as I arrive and facilitates finding a loaner for me. Great car side manners. You are very fortunate to have him as part of your team!
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DealerRater
100
January 5th, 2021
Most reliable dealership I have ever experienced . I ordered GLS580 and it took almost 2 and half months to deliver the cable to me and during the production time Jim Scott , my sales contact , follow up at every stage until deliver the car to me. Really appreciate his .follow up and enjoyed...
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DealerRater
100
January 5th, 2021
The service was great.The turn around time was excellent. The customer service representatives attended to my needs. It turned out that it was a minor problem.
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DealerRater
100
January 5th, 2021
Excellent customer service! I was perfectly satisfied! They were very knowledgeable and explained everything I needed to know about my vehicle. I will definitely recommend them to everyone.
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DealerRater
100
January 4th, 2021
Eli Kalajian was beyond excellent, professional and timely service with constant updates throughout the process. Car was made available, cleaned and fully ready for pickup. Thank you
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DealerRater
100
January 2nd, 2021
It is my first Benz and I had a good experience from sales to delivery of my car. Jay Lee (sales rep.) did go over everything I expected to know from the car and the purchase when very smooth overall. I have driven my car for a week now and still very happy with my purchase.
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DealerRater
80
January 2nd, 2021
Our sales rep was great but the physical delivery of the car was disappointing. My new AMG was sitting outside in rain. It was also cold & dark so the reveal was not what I imagined. The original tires were put in the cargo area (the dealer was keeping them so they didnt need to be in the car) and...
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DealerRater
100
January 1st, 2021
John Powell is an exceptional service advisor who is courteous, punctual, and professional His team and rest of staff at such as reception are always kind and expeditious. Benzel-Busch will save you time and money, and has all the cars you ever need.
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DealerRater
100
December 31st, 2020
Everything went well. They took my car and delivered it just when they said they would. Car came back immaculate. Everything was done with social distancing. I have been dealing with Socio and Atief for over 20 years. Very professional.
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DealerRater
96
December 31st, 2020
This was an unusual time to buy a car in the middle of a pandemic. BB made the experience a good and safe no contact one. Docusign, fedex and delivery of the new car and pick up of the old car all were used to get the job done. it was much quicker and less stressful than the non pandemic experience...
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DealerRater
92
December 31st, 2020
This is the third car we have bought here and it has been a pleasure; fair, honest and professional. Michael Echart is a very good salesman and I definitely will come back to him for my next E450 cabriolet.
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DealerRater
100
December 31st, 2020
Great effort from the entire team. John Meyer made my purchase and service experience 5 stars !!! Communication from John and Scott in service was excellent I will never go back to MB in Morristown..
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DealerRater
100
December 30th, 2020
CHris Iseman was great to work with.. o o o o o o o o o o o o o o o o o o o o o
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DealerRater
40
December 29th, 2020
Service representative was professional and kind. The assessment of my car was incorrect, unfortunately, and when I tried to contact them to inform them of this, I was ignored. I can not recommend them anymore.
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DealerRater
92
December 28th, 2020
As I arrived everything went smoothly. The agent was pleasant and was prepared for my arrival. During the reservation I requested a loaner. Upon my arrival that all went smoothly and my car was ready. all of which took about 15 - 20 minutes. My car was ready late that afternoon. Pick was quick and...
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DealerRater
40
December 26th, 2020
The Sales Rep and Manager were helpful during my purchase process. Yet, I was disappointed that the MB GLA 250 that I purchased did not have several key features that I expected: No Garage Door Opener and No Navigation System.(And, using my phone is not an option I desire for the Navigation...
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DealerRater
100
December 26th, 2020
Everyone was really nice and there was no pressure. I don't buy many cars but when it's time I will be going back.
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DealerRater
100
December 25th, 2020
Excellent experience. The whole process of buying a new car was made easy. Very professional from all the people I dealt with. Lino Cascardi made the entire experience stress free.
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DealerRater
92
December 25th, 2020
Tim Torrel is always there to help and assist, it was pleasure working with him at Mercedes. Benzel-Busch , loaner car was available in timely matter.
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DealerRater
24
December 24th, 2020
Worst ever !! I Will never go back to Benzul Bush service again.. I am totally disappointed. All they were looking forward is to make money ..
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DealerRater
100
December 24th, 2020
Overall service is great. Very polite and knowledgeable customer handling and work done is very professional. The loaner program is great more so with almost new models. My car had been washed when I got it back. Very clean.
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DealerRater
100
December 24th, 2020
Absolutely the best customer service! Marko is fantastic!! Best wishes for a happy and healthy new year! Thank you so much for always taking such great care of me and my vehicle.
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DealerRater
85
December 24th, 2020
The gentleman that attended me was very professional. The male sitting in the front desk has a bad attitude and has spoken to a few people ahead of me rudely. He definitely took away my good experience. Please talk to him about how to handle clients.
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DealerRater
89
December 24th, 2020
Despite some issues with booking a service appointment online, once corrected the experience was professional as always from check-in to check-out. Chris Iseman is a gentleman and a professional and I enjoy working with him. If there is one thing to criticize, it's the pick-up process. The...
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DealerRater
100
December 23rd, 2020
Benzel-Busch always has great service. Their communication is fantastic and they always try to meet or beat your expectations. I would certainly recommend them.
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DealerRater
92
December 23rd, 2020
Great EXPRESS SERVICE! Jay sales person's professional advisor and very knowledgeable about 2021 SUV. Fast and excellent service for pick up my new car.
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DealerRater
100
December 23rd, 2020
Great service, great sales team!! They know how to treat a service to the customer. Excellent teamwork!! Just bought my car and they worked with me to get me to the price I wanted to be at, they went down a lot and the price was already extremely low. Giovanni the sales team and his manager were...
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DealerRater
100
December 23rd, 2020
Excellent service. My service representative, David Tangen, was on top of the job, kept me informed of progress and made sure all issues were addressed. Got back the car clean and running great.
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DealerRater
96
December 22nd, 2020
Great service experience, staff advisors are great, this is one of the main reasons I own Mercedes. Benzel-Busch is great both Service and sales.
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DealerRater
100
December 22nd, 2020
I drove my car into the EXPRESS SERVICE lane to have air put into my tires. Within 20 minutes, the problem was resolved. Fast, and excellent service. Thanks.
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DealerRater
96
December 22nd, 2020
Appointment was very easy to set up. The advisor was professional and very knowledgeable about my car and history. The service was completed on schedule and the car was returned to me in sparkling condition. I dont think it gets any better.
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DealerRater
100
December 22nd, 2020
Fast and excellent. Good facility. Satisfied with Mr. Scott Bateman who were very friendly. Will recommend all my friends to visit there. I highly score the service this time.
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DealerRater
100
December 22nd, 2020
This is the third time I am writing this review. For one reason or another, something always goes wrong. So your survey stinks. Benzel Busch, on the other hand, was flawless.
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DealerRater
92
December 20th, 2020
I asked to have the A1 service message turned off on the dash board. Because I did not hit the 10K mileage yet. I am a snow bird and will have it performed in the spring. I was told that could not be done. I asked to have the carpet glued or adjusted on the drivers floor. That was not done. It...
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DealerRater
100
December 18th, 2020
Excellent service start to finish. Made buying a car easy. On time when they said it was, price was good and made paperwork easy. Delivery was great
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DealerRater
100
December 17th, 2020
I have been a Mercedes Benz owner since 1983 from various dealerships in the NJ, NY area. My purchasing experience with Benzel Busch has been the best experience through-out those years.
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DealerRater
80
December 17th, 2020
The whole sales process was too long. We spent over 4 hours buying a car we knew within 15 minutes we were going to buy.
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DealerRater
100
December 17th, 2020
5 Star experience, great customer service. Kathy Zagula was able to assist me with my purchase and provided me with outstanding professionalism. I would recommend this dealership to anyone looking for an amazing car and an even better customer service experience.
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DealerRater
100
December 17th, 2020
Doug Ryan and the Support team made my long distant buy possible. Tough negotiations but good deal none the less. My many thanks to All
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DealerRater
100
December 17th, 2020
The staff was extremely professional and did their job perfectly. My service advisor, Scott Bateman, was terrific. He advised me on what needed to be done and supplied a loner to me, so they could repair the faulty battery. Arthur, at the front reception desk was also very helpful. I really...
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DealerRater
100
December 17th, 2020
It is always satisfying to know that whenever my car needs service, the job is well done and accurate. The staff is friendly, courteous and reliable.
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DealerRater
100
December 17th, 2020
As usual, Benzels Service Dept delivered first class service..Marco did an excellent job keeping me up to date on the timing of service completion.
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DealerRater
100
December 17th, 2020
I can always be assured to receive great service and that is what happened during this appointment. From the moment of dropping off my car to meeting with my service provider, Chris Iseman the process was smooth, safe and efficient.
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DealerRater
90
December 17th, 2020
Initially the gentleman that answered the phone told me I'd have to wait a week for the service and for a loner. I would not drive my car with the noise it was making even though it's only 1 year old and very low mileage. I told him this would be my last Mercedes if I had to be a week without a car....
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DealerRater
96
December 16th, 2020
Jay Lee is awesome! Exceptional in every way. Would buy another car if I could! Looking for excuses to come back I loved it so much.
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DealerRater
100
December 16th, 2020
Had a great experience at this dealership. Sales process was easy and fast. Service was excellent. My salesman Steven David was fantastic. Overall impressed with his this dealership is run from the Covid temp checks to the spacing to the cleanliness. Great place overall
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DealerRater
100
December 16th, 2020
Great experience, highly recommend this dealership, no hassle car buying. Very professional, friendly, helpful, and put my interest ahead of theirs. If your in the market for a Benz, visit them.
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DealerRater
96
December 16th, 2020
Prompt and efficient as always! Also, felt very comfortable with the measures taken for safety during the current pandemic. However, I do miss the coffee, water and other amenities but they will return one day!
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DealerRater
100
December 16th, 2020
I love the convenience of someone coming to get my car, giving me a loaner and the returning my car. The only thing is that for spending as much as I did and them saying that my car was being washed and it ended up not being washed (I know that sounds trivial) but I would expect the above and beyond...
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DealerRater
40
December 16th, 2020
What a horrible experience/ worst I've ever had in my four leases with Mercedez Benz; 30 years of business from my parents. White plains, NYC and New Rochelle were so much better in all aspects. I purchased a car this time and saved a couple thousand here at this dealership, but felt the difference...
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Yelp
92
December 15th, 2020
Last week was my 6th vehicle purchase from Benzel-Busch. The sales and management staff have always treated me with respect. I live in Manhattan but CHOOSE to buy my cars from Benzel-Busch instead of Mercedes Manhattan.
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DealerRater
100
December 15th, 2020
Benzel Busch and their service department is as good as humanly possible. Picked up a puncture in my wifes tire. Drove in. No appointment and I was taken care of within 45 minutes.
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DealerRater
96
December 15th, 2020
.Very easy buying experience. friendly staff. Great car. Sal in the management department was exceptional and because of him I will buy my next car at Benzel.
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DealerRater
100
December 14th, 2020
Excellent service!! Service advisor was very accommodating and communicated throughout the process. Knowledge and helpful every step of the way. All COVID procedures are clearly being followed too!
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DealerRater
92
December 14th, 2020
Always a pleasure and welcoming feeling walking in the dealership unlike many others Ive been to. Friendly and courteous staff that seem to care for your needs. Will continue to shop there because of this.
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DealerRater
100
December 14th, 2020
Great experience, crisp staff Tim Torell was very professional my loaner was very new and fresh, and no dog or cat hairs! thank you There was a glitch in the Autpoint on-line billing system, listed approx. $400- of charges that were included free as part of my maintenance package, and a recall...
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DealerRater
100
December 14th, 2020
My Sales man Micheal was awesome Took me serious from first call to Delivery and very accommodating And a good feeling when buying a 200k car
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DealerRater
100
December 11th, 2020
Great service and timely! Friendly customer service employees! The pandemic had me concerned about safety but all was clean and safe at BB Mercedes. Thank you!
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DealerRater
100
December 11th, 2020
Chris Iseman took very good care of me and delivered my car back to my home as it had been towed in. I had two cracked rims. Chris helped with slightly discounting the service. Thank You!
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DealerRater
100
December 10th, 2020
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DealerRater
100
December 10th, 2020
Awesome experience ! New car delivery in 45 minutes !!!! Super efficient and a easy experience !! I highly recommend Benzel Busch Motor Car Inc for anyone in the market for a new or used MB
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DealerRater
100
December 9th, 2020
I was in the market for a new car and made an appointment with Benzel. My wife and I were greeted by a very friendly and professional staff. Mark was our salesman and he made the process easy from start to finish. He was honest, informative and helpful. We didn't feel any pressure which made our...
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DealerRater
96
December 9th, 2020
Its what keeps me coming back! They are friendly, courteous, and very accommodating. Ive been going to Benzel-Busch for years and will continue!
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DealerRater
36
December 8th, 2020
I'm very disappointed in the purchase of my car. The car I purchased was shipped out of state and showed up with a issue and have not received any help from my sales person. I would like someone from management to contact me to discuss this issue.
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DealerRater
100
December 8th, 2020
Very welcoming, Scott was excellent and very helpful. All my questions were answered and my car was done on time and returned in a timely fashion. Great customer service.
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DealerRater
85
December 8th, 2020
I have grown accustom to excellent service at Benzel Busch. My car was returned in immaculate condition. I would recommend this dealership to everyone. Thanks
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DealerRater
100
December 8th, 2020
.No better anywhere. That is all I can say. How can you beat the team of Joe Herman, General Sales Manager, Giovanni Barbaro, Premo Salesperson and Frank Armando, Service Consultant. Just leased my 7th car from BB. The process continues to be enjoyable and exciting. The attention to detail...
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DealerRater
100
December 8th, 2020
excellent from top to bottom as usual immediately understood answered all my queries and took care of things expeditiously kept me updated and called to tell me when teady
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DealerRater
100
December 8th, 2020
Great service and very understanding of my particular needs in looking for a new vehicle for my wife Dealer feels like a true luxury dealer which it should for MB
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DealerRater
100
December 7th, 2020
I am always taken exemplary care of by both Chris E and Sossio. My car needed a No. 1 service. I was given a loaner which made things easier. I also use James from sales who is excellent. All my cars come from Benzel Busch
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DealerRater
94
December 5th, 2020
The buying experience rates among the best I ever had. Very low pressure. Wasnt sure what to expect buying a car during COVID but we were able to look over and test drive the car like before. Love the car and would recommend both Scott Raymond and Benzel Busch.
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DealerRater
96
December 4th, 2020
As always great service. I went in as for the multi point inspection without an appointment. I very pleased with the outstanding service and Harold. Thank you
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DealerRater
100
December 4th, 2020
Great service from Louis Gallo. Thank you for your fast and friendly services. The transaction was very smooth and fast. Thank you Benzel -Bush motors
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DealerRater
100
December 3rd, 2020
FRANK IS VERY ATTENTIVE AND ALWAYS KEEPS YOU UPDATED , HE CARES ABOUT CUSTOMER SERVICE AND DEADLINES. HE WILL TRY TO GET YOU IN AND OUT AS QUICKLY AS POSSIBLE
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DealerRater
100
December 3rd, 2020
This valet service is a very nice touch. Thank you for offering that. Everyone was pleasant to deal with also. I havent had a chance to drive the car but I assume the quality of work was top notch as well.
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DealerRater
100
December 3rd, 2020
Orlando D. was fantastic throughout the entire process. Personable, knowledgeable and efficient, he was able to found our car quickly and at the price we wanted.
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DealerRater
100
December 2nd, 2020
My experience was outstanding in all respects. I was treated with courtesy and ultimate professionalism, and the problems with my car were remedied as quickly as possible. Scott is kind and caring and has an unbelievable wealth of knowledge. I cannot imagine purchasing a car or having mine...
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DealerRater
100
December 2nd, 2020
Excellent service, very minimal wait time. Constant updates on your vehicle. Friendly advice on servicing your vehicle. Excellent inspections and getting notified afterward on their findings and recommendations.
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DealerRater
96
December 2nd, 2020
Always a wonderful experience at Benzel Busch. Professional, Caring and Helpful staff !! John Meyer in Sales, is exceptional !! I recommend them to all friends, always.
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DealerRater
92
December 2nd, 2020
Very friendly and professional ! Yusuf was able to help me pick out the perfect car for me. Both Yusuf and Peter were a big help
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DealerRater
90
December 2nd, 2020
My relationship with Chris Iseman is excellent. He always gives me the best service. However, the intake process was terrible. I had two people staring at me while I stood at the car for several minutes. Delgado finally came over to help me. He was busy with another customer. He is always...
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DealerRater
96
December 1st, 2020
Giovanni was genuine, knowledgeable, and understood exactly what we were looking for. He always answered his phone outside of work hours and on the weekend. This was the best car purchase experience we've had !
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DealerRater
100
December 1st, 2020
James Scott was very helpful and helped us a great deal in selecting and purchasing the car. We had a very positive experience and highly recommend James.
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DealerRater
100
December 1st, 2020
Excellent service and professional Customer service. Everything is done with no concerns. waiting,times just as scheduled ,good, fast,clean, Thank you all Thank you Benzel bush
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DealerRater
80
November 30th, 2020
Love their service. Always timely with work. Constant communication with service dept. My favorite is the door to door service. They schedule pick up and drop off loaner. Easy and convenient.
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DealerRater
100
November 30th, 2020
The service staff was courteous professional and quick. I didn't have to worry about a thing. They took care of the insurance and repair work.
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DealerRater
96
November 30th, 2020
Benzel-Busch always is professional and a pleasure to deal with. Whether I am looking to lease a new vehicle or taking my car in for a service, Giovanni and the rest of the staff are friendly and helpful. I choose the concierge service and they arrive on time and at my convenience. My car was...
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DealerRater
100
November 29th, 2020
I come back year after year, car after car b/c of the amazing service. It's the best all around experience of any dealership.
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DealerRater
89
November 29th, 2020
The team that took my car were very courteous. The man at the reception area seemed bothered by my presence. It took almost 2 hours for an oil change.
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DealerRater
20
November 28th, 2020
UPDATE ON THESE CRIMINALS!!Against my better judgement I needed to bring my car here for a minor repair(tire went flat while in the area). They fixed the tire(warranty) and then the service rep told me they checked my car over as a complimentary service and found a 'few' suggested repair items. When...
Replied: Fascinating. I've never before had the experience of trying to buy a car for $100k and being yelled at and demeaned by the salesperson , saying that I was wasting his time. They try to position themselves as a small family business- then they turn into typical car salespeople. Benzel Busch experience is HORRIBLE- it has turned me off Mercedes, probably forever.
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Yelp
89
November 28th, 2020
I was at the dealer to get recall airbag service. I feel safe now and thank you for the excellent service. I am moving back to California so won't be able to come back here. Thank you.
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DealerRater
96
November 28th, 2020
Very Pleased with the service I received. Giovanni is an excellent salesperson and a pleasure to work with. Answered emails quickly and efficiently. The entire staff is helpful the minute you walk in.
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DealerRater
80
November 28th, 2020
My experience was great. There were no issues. The service was good snd the flow was great. No complaints. I would definitely visit this location again.
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DealerRater
89
November 28th, 2020
The service manager and the service advisor are the reasons I continue to use the dealership. They are a pleasure to work with. The cost at this dealership are a bit high. The need to offer discounts to their regular customers.
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DealerRater
20
November 27th, 2020
They didnt fix the problem and they are not even trying to fix the problem on $100k car, THANK YOU MARKO, it was my first and last experience with this disgusting service.
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DealerRater
100
November 27th, 2020
Very professional and customer focused. Sales, finance and management all made the purchasing experience smooth and efficient. Jim from Sales was great. Will definitely recommend to friends and family.
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DealerRater
100
November 27th, 2020
Friendly, accommodating, and convenient top of the line service! Sales Rep. Matthew Paparazzo not only made sure the car was clean with a full tank of gas and ready for pickup but, he also took his time to help me sync my phone to the bluetooth and helped me with the navigation system. Plus, I don't...
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DealerRater
100
November 26th, 2020
WORKING WITH MR CHRIS ISEMAN ISALWAYS EASY. I CAME IN FOR AN INSURANCE TIRE CHANGE DUE TO A FLAT. WE DID EXPRESS SERVICE. ALL WENTWELL EXCEPT IT TOOK LONGER THAN EXPECTED AS CHRIS NEEDED TO GET INSURANCE OK TO MOVE FORWARD.
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DealerRater
92
November 26th, 2020
Communication wasnt great. Should have gotten an update when car wasnt going to be ready for service a after day 1, nothing was provided. Also picking up car was terrible experience. I called ahead to have my car ready in advance which clearly didnt take place and ended up waiting almost 40 mins for...
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DealerRater
100
November 26th, 2020
We are loyal to this dealership. Excellent service and bought and leased 5 cars in the family and referred to all my family and friends for future purchases
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DealerRater
100
November 26th, 2020
Excellent service on my 2016 GLC300 4-Matic! Excellent Service Adviser, too - Mr. Scott Bateman who explained everything well and provided us with a loaner.
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DealerRater
100
November 25th, 2020
For more than 20 years, the service has been consistently excellent. In recent years, the service experience has improved with cell phone communications that update the status of your vehicle.
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DealerRater
96
November 23rd, 2020
This was my first time buying a car out of state and without going on a test drive or seeing the vehicle before purchasing. The experience was exceptional and seamless thanks to the consummate professional Steven David and his management team. He assisted me from the beginning to end and BEYOND....
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DealerRater
80
November 23rd, 2020
For this service appointment I chose to have valet pickup and delivery. My time was at 10:00 a.m. on Friday, Nov. 20. By 11:15 no one showed up and I had to call to confirm that someone was coming. Finally, by about 11:30 - 11:45 the valet came. I thought drop-off at my home was for the same day...
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DealerRater
60
November 21st, 2020
This was my 1st trip to the service center because I have the car less than a year. 2 of the problems with the car that I complained about were not repaired - they came back as no trouble found, but the problems are still there. I'll complain about them again when I bring the car in for my 1 year...
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DealerRater
60
November 21st, 2020
This was my 1st trip to the service center because I have the car less than a year. 2 of the problems with the car that I complained about were not repaired - they came back as no trouble found, but the problems are definitely still there. I'll complain about them again when I bring the car in for...
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DealerRater
20
November 20th, 2020
It should be noted that the previous review from Shantanu M is for the exact same shady business practice that I experienced from Benzel Busch! They are MISREPRESENTATION EXPERTS!!!!!!!!!!BEWARE!!!!! Bad people here. I have purchased a dozen Mercedes Benz in my life and have never been treated more...
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Yelp
100
November 20th, 2020
Orlando is great, and found us a very nice car that was exactly what we were looking for. This is our ~10th MB from them, so always appreciate the staff.
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DealerRater
100
November 20th, 2020
I have been buying cars from Benzel Busch for 20 years and never had a bad experience. Thank you to Orlando Draguet who has been most helpful through the years.
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DealerRater
100
November 19th, 2020
John is wonderfulthank you! He mad sure that I got exactly the car with every detail that I was looking for makes a tremendous impact. Stacey and Kathy worked hard to make sure that everything went smoothly with the purchase. I love my car!
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DealerRater
100
November 19th, 2020
I have worked with Scott Raymond for many years and he always comes from his highest integrity and knowledge. I love benzel Busch and recommend them every chance I get. Thank you! I love my car!
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DealerRater
100
November 18th, 2020
Service Advisor Harold Reyes is pleasant and friendly, he messaged me about the progress of the service and I was able to pick up the car without problem.
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DealerRater
100
November 18th, 2020
Great job. Rich was great to work with and provided us with great service. We appreciate all that he did to make it happen. thanks.
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DealerRater
100
November 17th, 2020
Great service at Mercedes Englewood Christopher was very helpful and Was sensitive to the fact that I was waiting for my car and it did not even seem that long before I was ready to go
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DealerRater
92
November 17th, 2020
Scott is a true professional. I have worked with him before and he is most helpful and knowledgeable about every aspect of the service being done on my car. He explains the current work, possible problems going forward and the options for dealing with those problems. It is also extremely helpful...
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DealerRater
92
November 17th, 2020
Scott is a true professional. I have worked with him before and he is most helpful and knowledgeable about every aspect of the service being done on my car. He explains the current work, possible problems going forward and the options for dealing with those problems. It is also extremely helpful...
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DealerRater
100
November 17th, 2020
I love Englewood, NJ Mercedes. The salespeople are always very knowledgeable and helpful and make you feel comfortable. Lamont Saunders was my salesman and he was great, explained everything and followed up.
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DealerRater
100
November 17th, 2020
Friendly, fast, knowledgeable and quality service is one of the reasons why we purchase our vehicles from Benzel Busch. Have never been disappointed in the maintenance / service team.
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DealerRater
96
November 17th, 2020
Excellent customer care in respectful and friendly environment. I am happy to buy a car from good people and certain that same attitude in future too.
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DealerRater
100
November 16th, 2020
Marko, and his service team assisted me with my cracked rim. I was incredibly pleased the the level of service they provide me with and the positive experience they gave me. Definitely look forward to working with your team again in the future!
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DealerRater
100
November 16th, 2020
BB Motors is the best!!. I did not have an appointment, but my tire blew out the night before, and I brought it in at 7:00 and it was ready 2.5 hours later with a new tire and a new rim. Could not have asked for more. Thank you!
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DealerRater
96
November 15th, 2020
---was helped greatly by Atef (last name unknown) who stopped and helped me while I was disabled on the side of the Turnpike...Atef deserves a commendation, if not a raise....Service department also very helpful
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DealerRater
100
November 14th, 2020
Very professional and honest. Mr Herman was a pleasure `to deal with. Kathy was very helpfull, patient and accommodating. We will definitely be making our purchase from this dealership ,, Mr J. Herman and Kathy,,.only. We live in Marlboro NJ and the 50 mile drive is worth it..Thank you, Very...
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DealerRater
100
November 14th, 2020
Thought I would take a moment to call out the great experience I had in buying my CPO Mercedes AMG from the Benzel Busch team. While I have done a number high value car transactions over the years, I have never done a completely out of state transaction. Steven David and the Benzel Busch team were...
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DealerRater
100
November 14th, 2020
Dave Tangen is thorough, efficient, smart and quick on getting tasks done; most importantly prompt with communicating to the customer (always get a response back when I text within 15 minutes and always available if I call in). Excellent SA and highly recommend him as well as Benzel-Busch Mercedes...
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DealerRater
100
November 13th, 2020
Dave Tangen is an excellent service manager. I've worked with him for 20 years! He is very knowledgeable, efficient and helpful. I wouldn't go to anyone else.
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DealerRater
100
November 12th, 2020
Drove and then out in 15 minutes with problem solved!! I always receive such great service at Benzel Busch which makes my life a little easier!
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DealerRater
20
November 11th, 2020
Horrible service don't take your car here. Find somewhere else. Very irresponsible and I got the run around for nothing.
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Yelp
100
November 11th, 2020
I rarely write reviews and for the very few times I have done so in my life time, it was always to point out a bad service. HOWEVER. I had exceptional experience purchasing my E400 Coupe with Steven David from Benzel Busch. Since getting my first license back when I was 16, I bought and sold 10...
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Cars.com
96
November 11th, 2020
My service experience was great. The service was fast and efficient. The attention to my needs were impeccable. The service representative Scott was pleasant. The service center was nice and clean and made me feel safe.
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DealerRater
100
November 10th, 2020
My service experience was great. the service was fast and efficient. The service representative were pleasant. The service center was nice and clean. They also fellow social distancing ruless.
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DealerRater
100
November 10th, 2020
The service at Benzel Busch is consistently superior. The attention to our needs is impeccable. We receive old fashion first name basis personal care in a state of the art major automotive business. Thus we receive all the personal touches as a buyer along with the value of of dealing with a...
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DealerRater
100
November 10th, 2020
Chris Iseman always takes great care of us no matter what the reason. He gets us in & out as quickly as possible. Always great & dependable service.
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DealerRater
100
November 10th, 2020
As always Chris in the service department is helpful and conscientious. Both the guy that brought the loaner and the one that picked it up were professional and friendly. Im so very happy I made the switch to you guys from Nanuet!
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DealerRater
100
November 9th, 2020
Like always great. Sossio and his team continue to deliver outstanding customer service. From the time you drop your car and then after you pick the car up. Also long as Sossio is there we will continue as a customer.
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DealerRater
89
November 9th, 2020
My experience at the dealership was always good especially with my advisor Chris iceman I feel like he always have my best interest when it comes to my car thank you
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DealerRater
96
November 8th, 2020
Very thorough and clear when presented all the things they going to do with the car. Including those upgrading or recall things. They gives us costing and options.
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DealerRater
96
November 8th, 2020
The salesman, Ben Walsh was excellent. Very informative and very accessible. Ben was very personable, who is he to speak with and who is not pushy . Excellent job Ben
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DealerRater
20
November 7th, 2020
Good salesmanship Gr8 follow up Not best price after market Not Gr8 @ resolving issue with old car extended warranty Poor conceirge Nice dealership still want stain free Interior not done Time & covid restraint Door edges not wrapped poor decision
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DealerRater
100
November 6th, 2020
The best car dealer. Very respectful, very professional. Very quick - i appreciated their attention to detail and following up with me. They kept in touch with me while i was waiting.
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DealerRater
100
November 6th, 2020
Excellent. From the moment i dropped off the car. There was total respect for my time and professionalism. They knew me from past experience and took care of me
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DealerRater
80
November 6th, 2020
It is easy to access the service staffs to make appointment, and get helps from manager to take care my car call back for airbag replacement.
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DealerRater
100
November 5th, 2020
Everyone down the line from Joe Herman to Orlando always make this process painless. Third car and counting from Benzel. No place better. Solid crew all around.
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DealerRater
89
November 5th, 2020
I had 2 blown tires from the GW bridge. Dave Tangin got me right in and fixed the problem. (Expensive but timely). Got done in about 90 minutes.
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DealerRater
89
November 5th, 2020
Working with Giovanni was both easy and pleasant. He kept in touch even during the long months of waiting for my custom build. Everything went smoothly and pleasantly - until the day I was set to pick up the car. On pick up day Giovanni was there to help me collect my new car and was as pleasant as...
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DealerRater
100
November 4th, 2020
Wonderful service! I love Benzel-Busch. Excellent service by Joseph. I was able to get the car I wanted even though production was slowed due to COVID. I will definitely be back when my lease is up. My whole family either is currently or has gotten cats from this dealership and we love it!
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DealerRater
100
November 4th, 2020
The service was Quick and seamless. I was able to book an appointment very easily. Christopher Almanzar kept me informed of all services. Thank you!
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DealerRater
100
November 3rd, 2020
Micheal Ehrlich was amazing! He and the team at Mercedes made me feel like a queen. Micheal resolved an issue with my vehicle registration and kept me informed of the process. He got the job done and I will never forget his kindness. Micheal, you're the best!
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DealerRater
100
November 2nd, 2020
Professional. The guys at the repair center and who delivered the car after service are awesome!!! They were punctual and professional. Thank you so much!
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DealerRater
80
November 2nd, 2020
Scott was amazing in getting me the deal that I wanted for the car that I wanted. But my car was missing the owners manual.
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DealerRater
96
November 2nd, 2020
We are working with Orlando Dranguet for the last 21 years. His professionalism and customer focused attitude are superb. He is simply The Best! Thank you, Orlando, for your excellent service all these years.
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DealerRater
100
November 2nd, 2020
Michael Ehrlich and the entire team were exceleent and made the process very easy for me. Couldn't be happier! I would highly recommend them!
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DealerRater
100
October 31st, 2020
Joseph Simsek is wonderful! Professional, patient, responsive. He answered all of my questions related to purchasing a new vehicle and provided options. I highly recommend Joseph!
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DealerRater
96
October 31st, 2020