Authorized Mercedes-Benz Dealer in Englewood NJ | Benzel-Busch Motor Car

I am always very pleased with the service I get at Benzel-Busch, particularly from Mr. John Powell. I do wish you still had Smart car loaners, since I don't want to be responsible for a Mercedes.

Completed service in the time they told us. Cleaned the car and completely satisfied with everything as usual with BBMCC . Chi’s Iseman terrific and notified us by text.

Absolute professionalism from the moment I walked in the door from the entire staff. I'm looking forward to working with this dealership in the future Mr. Paterno Cabrera was not listed in your directory as the Finance Manager 5 stars as well for Mr. Cabrera. He was a pleasure to work with &...

In my opinion there is no better automotive service center than Benzel Busch. Regardless of which person you work with.

Eli was very professional and great to deal with. Looking forward to buy at least 2 more vehicles.

David Nieves was excellent .Delivered my car after work. The intitial call to have valet service was not correct and I had to drop off my car.

We receive a car with the scratch and they charge us 500 to fix it :thumbsdown_tone2:

I do like how organized and the timing for services Very impress Continue happy with Benzel Busch dealer

Always a pleasure working with John Meyer. He is informative, professional. I would recommend Benzel Busch highly to family and friends.

Service great!! Very friendly, perfect service, and the person who helps is very friendly Good job

It was a real pleasure to work with John Meyer from the sales department. He was informative, professional and spent time with me going over all the new features of the GLC300. John also reached out to me after I picked up my new GLC to see if I had any questions and how it was going. Excellent...

They get 2 stars from me because Kathy Zagula was an excellent inside sales person, (now gone). The service department was a huge disappointment never going the extra mile to do it right. In the first two years of my lease they replaced the 12 volt battery 3 times, assuming it was the problem. Seems...

Messrs Solo and Armando epitomize professionalism and work ethics. I appreciate their enthusiasm which extends to the concierge and receptionists. I am always greeted courteously and respectfully and believe this team appreciates my business.

Orlando, our salesman, is the best. He was so helpful and made our experience simple and easy. Pat, the finance manager, also made the process seamless. Both of these guys deserve a raise.

I was taken care of by Dave and I found him to be extremely professional, friendly, organized and service oriented. He went above and beyond to give me an excellent customer service

Great location. Modern and clean facility. Friendly and support staff. Very responsive to All customer queries.

My experience at Benzel bush has been nothing but great, excellent customer service, friendly, attentive and very helpful

Jay Lee is the best dealer & he is very kind and professional. Thanks Jay & hope to see you again.

When a woman walks into a service department of any high-end dealership there is some sort of fear that overcomes her. I’ve been a client of Benzel Busch services department for over six years now. As a proud owner of a G63 I like to keep my vehicle in tip top shape. Christopher Iseman Service...

Service reps are very professional. Facilities are clean and comfortable. All the work was done on a timely basis.

Was in and out and all the steps went smoothly! Always great service! Communication went well.

Nice car, beautiful shop, and great staffs. Steven David did his best to make the purchase easy and possible. Completely satisfied!

Fabulous service from all! Big thanks to Talia, she is the best! We have been so very pleased throughout the years with our vehicles and with the expertise at on every level at the Dealership!

I would like to thank everyone in the dealer because they are very nice and helpful special my advisor, Frank Armando

Our sales representative are very friendly, professional and helpful. Do his best to meet our needs and provide alternative plans. We had a fantastic experience here. I would recommend my representative to all of my friends.

Always prompt service and attention to details. Loaner car available, work done and car washed.

Quick and timely service. Clean facilities with pleasant waiting area. Knowledgeable and friendly service advisor.

Very prompt and professional environment My representative was informative and straight to the point. He even offered me his cell number to stay in contact while my car was being serviced!

Had a fantastic experience and Benzel Busch and will go back for my next car.

Friendly extremely helpful pleasant everything wonderful my rating is excellent thank you so much Ann Marie

Always friendly and explains exactly what the problem is. and fix it right good customer service

Very helpful and great service. They were very kind, efficient and provided great service. Would go back again for all my Mercedes care needs.

Staff is very professional and diligent. They all make you feel home and be part of a big family

Great experience! Our 4th car purchased there. Peter Poliandro is an excellent sales rep. Highly recommended.

They were all over it and made it easy. Highly recommend them. The lease process was very smooth.

Received e mail for $150 off maintenance.Told it could not be used for A service and it says that. Nowhere does it say that on my email. The email I received even mentions express service. Very frustrating.

As always Bendel Busch was amazing. The team is on point. Communication is great and timing is as well.

It was a pleasure dealing with Frank Lauro. Very professional and always called with an update on when the vehicle was going to arrive.

The attention and customer service could be better and more friendly. It seems like they are always in a bad mood. No smiles.

Excellent services on time. No wait we’ll always use this service. The people was excellent

Horrible. My car was returned with the passenger console totally unattached . Left on the floor with the invoice. I can’t attach it. 10 documented unanswered phone calls.very difficult to get a human being to speak to….$385 for a diagnosis that an apprentice mechanic could of told me. They had the...

The service advisor was very unfriendly, interested in only selling services, and was not willing to offer any additional help or information.

Extremely helpful and attentive. Giovanni and Mike Vinci made the process of returning a vehicle and leasing a new vehicle very easy. Highly recommend both of them. Great experience as I have been a loyal customer for many years.

I was told about 2 pm that my car service was finished and that it was being washed and would be delivered to me. at 5:30 pm still no call or info. i called a few times and got someone around 6 that said there was a snafu and the car would be delivered tomorrow. the lack of communication in telling...

What a wonderful experience in purchasing my new car! Excellent sales (Michael Vinci) and all around service service! From start to finish my car was ready for me to drive away with finance and insurance in less than 2 hours. Excellence plus!!

The service was fast and easy. The gentleman said it will be half price if I wait. So I waited instead of getting loaner car. Thanks for the information!

The car has only 53k miles, 3 over warranty and incurred $2,200 expense to replace crank case vent line. I asked for some good will accommodation but they denied any support - too bad it’s out of warranty. Even with advance appt time to return loaner and retrieve my car - they didn’t deliver it for...

Painless process every time. High quality loaner car options. Very convenient. Excellent communication during entire process.

All staff are friendly The work is done quickly and accurately. Thank you to everyone who helped.

Bad response I never got return call or email Actually no professional mind No recommendations .

Pleasant professional service, went above and beyond to make the process as smooth as possible. Well run

A dealership with longtime staff who are very welcoming and knowledgeable and take the time and care to address any questions/concerns.

Very satisfied on their service. Friendly and kind people help me to fix my car. Thank you

Benzel-Busch has provided the excellent service for the GLC I wanted. John Meyer has done excellent job.

Horrible, my car is only two years old, has only 8,000 miles and still under warranty. The car died on the road several times the past two months and was finally towed to the Englewood service department last week for repair due to 12V battery problem as shown on the screen of the car. I asked the...

I came from Long Island for a recall service on our 2008 Smart as Rally Motors dropped Smart service. From the first call everyone was very courteous and knowledgeable! I had to confirm with the parts person then switch back to another attendant for the appointment. I was taken right on time and of...

My family came to test drive a glb amg. Salvino and Steve made us feel welcome and comfortable. They worked with us in search of our car. Sadly our budget couldn’t work right now for my dram car. There was no pressure to buy. It’s been over a week since we had our visit. We still cant forget the 5...

Usually excellent service. However the last repair service done recently was flawed. More attention to detail is necessary.

Chris Iseman was very helpful from start to finish, service was finished ahead of schedule and came in at less the quoted price. Always worth the trip to Benzel- Busch

took them a bit to get back to me about whether or not my tire insurance, which was purchased through mercedes, would cover my tires that needed replacing but as soon as it was confirmed, they changed my tires really quickly, very accomodating

Great service department from start to finish would recommend Englewood New Jersey Benzel- busch Motor Car.

good teamwork at the service department and friendly. And convenience location for service. Service adviser is experienced on our situation with the car.

Excellent service - attention to detail - they made us feel like their only customer - super easy to deal with

Orlando from your sales areas was extremely helpful and assisted with all needs to close the transaction all the way to delivery.

Your sales person Johanna, is excellent and very efficient. Knows what she is doing and gets her work done quickly. Great sales person over all.

Great customer service awesome help in answering my questions. The knew the car was in great hands.

I have been working with Benzel Busch exclusively since 1994. They are beyond words. Excellent service. Every time a lease is up they make it simple to get a new car. Superb dealership.

Matthew, Bob and Carlos were awesome. Super professional and exemplified an extremely high level of customer service! Thank you all for your assistance !

Very professional service from start to finish and Chris very professional and gentle good good

Doug Ryan is the best! After searching NYC dealerships, I ended up at Benzel Busch which was the best decision ever!!!

We have enjoyed our business working relationship turned personal in more ways than one, due to the excellent customer service and work ethics of two people in particular at this dealership, which are Sales Manager Salvino and Salesman Joseph Yusaf, both of whom we have leased several S Class cars...

I’m sorry to report that it was not what I would expect from a luxury car dealership.

Very Pleasant experience, everyone I dealt with was very professional.they were very knowledgeable. Giovanni makes the process easier!

Very professional and knowledgeable. Salespersons were very helpful in addressing my requirements for a new vehicle.

Very clean; staff professional; always willing to assist; fifth car leased from this particular dealership

My experience with the sales department was excellent and I would definitely return next time I need another vehicle

This is a best dealership in USA! I have 3 cars from this dealership and happy. Thank you guys! Keep like that !

This is our third lease with Benzel Busch and each experience surpasses the last. We have worked with Yusuf, who is responsive, super helpful, and simply delightful to work with. Even the most dreaded part of sitting with finance to finalize the deal was fast and easy.

It was an absolute pleasure to work with Orlando Dranguet and the GSM Joe Herman. They made the entire process easy from negotiation to delivery.

I will give them 5 stars.they are very professional customer services and they Are very nice.

The sales lady, JoAnn (Jo Jo) was very professional and informed me of everything pertaining the sales, the process, and also explained the inside of the GLC 300 Coupe that I purchased, on how to operate everything!

Timely response and kind attention to special requests. Willing to take additional steps to meet personal request.

Jim was beyond courteous, helpful, attentive and professional. He made the buying experience so easy and pleasant. I am so grateful. Thank you, Jim!

Eli was the extremely helpful and guided us during the entire process. He went above and beyond expectations

Rich was so nice and helpful. Answered all my questions and was very attentive. Great place.

Timely and courteous service. Well organized, clean loaner. It took a while to get the car back which could have been communicated better.

We cannot believe how easy it was to purchase a car inter-state. The sales representative was most helpful.

I got an unexpected blowout on the highway. I pulled into Englewood and into the dealership everyone was professional and kind to the gentleman that took my car gentleman who set up my appointment the woman at the coffee bar… Although I bought my car at another dealership I would definitely come...

Amazing customer service and communication thru Matthew who exceeded our expectations by getting us the AMG package we wanted for our car. The overall experience with the managers and financial department was easy and quick, and their vehicle inventory makes it an easy in and out for most clients...

The Benzel Busch service experience is in a league of its own. I never get tired of praising each and every one of their representatives. They are that good. From the time you pull into their service bay - until the time you pick up your vehicle.

The service was performed in a professional manner it was clear in terms of what was going to be done and the online materials sent to review and authorize the work made it easy for us to coordinate the service. The service rep David was very informative and stayed on top of the transaction as well.

Always a premium dealer. Very punctual. In and out in less than 2 hours. However you should plan and communicate the things you need to be done during scheduling your appointment, otherwise you need multiple trips.

Geraldo "Jerry" Martinez was a very helpful in finding me a car. He was persistent in communicating with his manager until he found something I was willing to buy, Throughout the process, he was friendly and a pleasure to work with. Carlos Gonzalez was also a pleasure to work with because was...

Thanks to Gerardo Martinez “Jerry” who made my experience absolutely smooth, with a clear communication and attentive to my needs. Jerry went above and beyond going in on his day off to make sure I received my vehicle the day I was available.

They misled us about how long a very standard oil change would be, Waiting in the dealership for over two and half hours when we were told the car would be ready. That was after we dropped the car off in the morning and it sat there ALL day. They told us they were just very busy that day. Poor...

Benzle Team was extremely accommodating to my needs and late hour shchedule. They made the entire buying process super seamless!!

Last week I scheduled the yearly "Express" service checkup on my 2021 Mercedes. This is the fourth Mercedes that my wife and I have leased from Benzel Busch. This was an extremely poor experience with the Benzel Busch staff. I was ignored when inquiring about the whereabouts of my vehicle as it...

Very helpful and friendly staff, comfortable waiting area, no hassle service. Overall, very happy with the experience.

I took my 2021 GLS 580 for service and explained that I was having an issue, since purchase on 8/2021. They told me they would look into it during my 10K service. When I picked up my vehicle 3 days later, I was told that the problem had been addressed. Five days later, the problem continued. I...

Very attentive to my needs and cordial. A very comfortable experience. Wait time was acceptable

I was given excellent service by salesman Michael Ehrlich. It was a seamless experience from start to finish. I was in my new car within 24 hours.

Completely pleased with the service and enjoyed the use of the loaner car which was a beautiful new car, completely clean and easy to pick up.

Personable, very efficient, and true to their word. Stresses. There's also a very comfortable waiting area.

Service was impeccable, car came back perfect, on time, everything as expected, loaner was helpful

The scheduling of my first service was effortless. The driver brought my loaner car on time and brought it back in perfect condition. It was an amazing experience.

Jay Lee is a great guy with good and effective communication skills. Perfect experience. Transparency on the finance dept can be improved.

I have been a customer here for 30 years. They are nice and always helpful.

Very friendly salesperson, check plus. Back office however is all confusion and has wasted much of my time. After a literal quarter year, everything seems to be resolved.

Frank Lauro is the consummate professional - On short notice , he pulled off a seamless delivery

Great service Kept me posted on the progress of my vehicle via text! The person always kept me informed

Needs to improve us timer service. It took over a month to get car fixed and no one ever. All to provide update on the car.

I still have paint on my interior Of my back doors. That needs to be cleaned off and took longer than necessary for my service

Giovanni is one of the best salesman that I have ever met he does a great job ..I bought about four cars off of Him he does great service. And gets the deal done. ….

I had a great experience with Matthew. He is very knowledgeable and professional of what he does. No other dealership compare to Benzel and Busch! Thank you Matthew Paparazzo!!! You made my purchase with ease!

Complete con artists, they gave me a service price over the phone, I go in and find out they are short staffed and takes me 2 1/2 hours for me to get a service loaner that I never asked for. Then, upon getting a service advisor he told me my services were gonna be $200 more than what I was initially...

I had made a reservation for an Express Service at 9:30AM. I got there at 9:18 and waited as they told me to do. But it was not until 10:20 they said they found my car and can do the job by 12 Noon. I was very upset as the Express Service for Service B is supposed to be guaranteed in 1 hour, so I...

Efficient with the time it took to get the work completed. Great communication! Easy appointment process.

I am satisfied all the time. Very good service and kind people all the time

Had one tire and one wheel rim replaced. I have wheel and tire insurance. I am supposed to be financially responsible, at most, for $50 deductible, yet I was forced to sign and acknowledge I would be responsible for all costs, beyond what the insurance company agrees to pay, which they said may...

Excellent service, extremely clean and wouldn’t go anywhere else. Very professional at all stations

Wonderful service and friendly, professional people. Will be going back when I need a service.

Matthew was great all along. The transaction was smooth. Well trained personal overall. Waiting to meet him in person…

Always a great experience getting my car serviced at Benzel Busch. Everyone is always so pleasant!

Orlando took great care of me & my MB GLC that's why I have been a customer foe 25 years!

Orlando was amazing, the whole experience was smooth. When we get another car we will only deal with Orlando.

Valet service was reliable and quick. Car was brought back cleaned and vacuumed. All concerns were addressed.

They always make bringing your car in for service quick and easy experience. Everyone is courteous!

Very professional and well prepared. Service department was very fast and efficient . easy to make appointment

Service department was very fast and efficient. Scheduled appointment online, showed up for service "A", waited for only 1 hour, work on car completed and back on my way home in short order.

It was an easy process although I didn’t enjoy the experience with the device manager. He was an old white man and tried to mansplain things to me. He didn’t even tell me when my car was going to be ready! I had to text the next day to Check in. I rather not have the same Service person going...

VERY PREPARED & PROFESSIONAL. NO SURPRISES AND DEAL WAS AS STATED BY ORLANDO. STACY WAS HELPFUL AND EFFICIENT WITH THE FINANCE.

I got my GLE450 at Mercedes-Benz of New Rochelle and always serviced it in New Rochelle too. However, recently MB of NR stopped giving Saturday service appts. So I booked my appointment at Benzel-Busch because they offered Saturday service appointments and I am too busy during the weekdays. I must...

I would like to thank Frank Armando so much because he’s the best and very helpful advisor. He always explain to me what’s going on?

It was nice of Mercedes Benz to give me a call on the Takata airbag recall that was done free of charge.

I think overall, the services department did a good job i fixing the issue with my vehicle. Thank you Bunzel Busch.

Frank Armando was informative and helpful telling me what needed service, the cost and when the job would be completed. Thanks Frank

AS ALWAYS HELPFUL , EXCELLENT SERVICE ..MR.SCOTT BATEMAN READY FOR MY VISIT EXPLAINED EVERYTHING....THANKS ALEX

Orlando is the man, probably the best car buying experience I have ever had. Will only deal with him going forward.

Communication with the receptionist relaying message to service advisor and service advisor to customer is very poor. Customer sat. Poor

As always, Scott Bateman was ready for my visit, explained what they would do and how long it would take and gave me an estimated price assuming no surprises.

I'm please from the results and the fact that other repairs coming, I was given estimates of the cost in anticipation. this allows me to budget and work with my consultant to determine which of the repairs will need first attention.

Excellent customer service Great environment, nice car inventory , very professional and efficient human resource, thanks again

Buying my car was easy, start to finish. I dealt with a professional, knowledgeable salesperson who was extremely helpful.

Always helpful and ready to explain any problem The service writers are most helpful and offer their advice as well

Scott Bateman is by far one of the best guys at BB Englewood. Every time I bring my car for service, it is a breeze. No mistakes, no trying to sell you stuff you don't need, always a very cordial and transparent transaction. Kudos to Scott, it is the reason I keep on going to Benzel-Busch for service.

They charged me $8000 on everything that wasn’t the issue and failed to even diagnose the problem. It bucks. They didn’t take a test drive before and after. but instead said it was radiator needs replacing, needs tires, needs oil pump. I feel ripped off. And have zero confidence in service...

I would like to say that the sale representative, Rich Palm, was extremely helpful and knowledgeable about the vehicle I selected. I'd recommend anyone interested in purchasing a MB to speck with Rich.

Great people, clean. Friendly to work with. Always ready to assist me. Never have a problem.

This is the 2nd time purchasing a new car with same salesman in this location and always pleasure and trusty.

Always courteous & knowledgeable attention both in sales & service depts.you get the feeling that they care for the customer & treat you like friends.

Rich Palm was very helpful with our new vehicle and John Powell was a great assist on the maintenance side.

Service A done promptly and delivered as promised as I waited in the lounge area. Express service is great, especially for an early riser like me so I can get in and out early. Harold was pleasant and kept me posted on the progress, and made sure that I was able to take advantage of the $150.00...

Great Great customer service. Jerry was excellent! My car buying experience was very smooth process

Several times now i have dropped off my car without having an appt due to emergency and every single time they have taken great care of me. Most recently my car got damaged by an electrical wire that fell on my car and scratched it everywhere. i also suspected some electrical damage so i figured to...

I drove from Maryland to pick up an GLB that I could not find in Maryland. Fifteen minutes with Ben of Benzer-Bush , gave me more time and information than any other dealer in PA, DE, or MD. He went out of his way to find exactly what I wanted. I drove 5 hours, picked up a sparkling, magnificent...

We accidentally left our garage remotes in the loaner car. I called within hours of returning the loaner car to notify and request the return of remotes. Remotes not returned and subsequently lost as far as I know as nobody has followed up with me. I was given one remote but that remote is not even...

They handled/solved my problem immediately... They were very professional; and I couldn't ask for more with my service call

Great reliable fast friendly service. Second time purchasing from here and cant ask for better dealership.

The service provided was smooth and efficient, making the process very hassle free as a buyer. I appreciated the follow ups even after purchasing my vehicle.

Fast service and was a very pleasant experience! Loaner was clean and ready! My vehicle came back clean inside and out.

I had an excellent experience that's why I keep on going back again and again

Everything worked smooth and well. The vehicle came super fast during these tough time to make. I was served excellent service by Jay Lee Account representative such as making an appointment, ordering, picking up, and explaining features of new vehicle. Finance team great. All other workers are...

Great reliable fast friendly service. Second time purchasing from here and cant ask for better dealership.

The service provided was smooth and efficient, making the process very hassle free as a buyer. I appreciated the follow ups even after purchasing my vehicle.

Fast service and was a very pleasant experience! Loaner was clean and ready! My vehicle came back clean inside and out.

I had an excellent experience that's why I keep on going back again and again

Everything worked smooth and well. The vehicle came super fast during these tough time to make. I was served excellent service by Jay Lee Account representative such as making an appointment, ordering, picking up, and explaining features of new vehicle. Finance team great. All other workers are...

Great service! Always a pleasure! Benzel Busch is the best delaership around to lease your new Mercedes!

Very happy with the service, friendly staff and work was quickly done. Still miss the pre-pandemic days, when there were good pastries and fruits.

Very happy with the service, friendly staff and work was quickly done. Still miss the pre-pandemic days, when there were good pastries and fruits.

Great service! Always a pleasure! Benzel Busch is the best delaership around to lease your new Mercedes!

Waited too long for service wasnt told the correct time when I made appointment. Would have opted for a loaner if I was told how long this service would be

Benzel Busch did a good job as always, the delivered ahead of schedule, everyone was polite and courteous

Benzel Busch did a good job as always, the delivered ahead of schedule, everyone was polite and courteous

Very professional and organized environment. Cars are placed in and serviced with great attention to details. Wonderful location that had a walk-able downtown with many shops and restaurants should you want to wait.

Very good customer service, nice people, helpful and give solution for all our requerimientos. I love my new car.

Great customer service . Experience sales help us through the buying process . Care about customer need and being great help. Pick up vehicle was quick and easy.

Great customer service . Experience sales help us through the buying process . Care about customer need and being great help. Pick up vehicle was quick and easy.

Chris in service had gone above and beyond in order to get my Mercedes back on the road.

Salesperson was helpful and great. I love my new car and the process was painless.

Very professional warm environment. Cars are placed in an organized way. Great location easy parking

Everything about Mercedes Benz is top notch. They are fast and efficient with their service. Lino is very attentive and professional.

Everything about Mercedes Benz is top notch. They are fast and efficient with their service. Lino is very attentive and professional.

Great staff specially Scott Bateman for service And Neil Newman for collision also Socio is great

Great staff specially Scott Bateman for service And Neil Newman for collision also Socio is great

Great as always with Joseph! Hes the best! Thank you Joseph! We love our new car! Its Great!

Great as always with Joseph! Hes the best! Thank you Joseph! We love our new car! Its Great!

4 visits to replace one tire. Then you forgot to replace it. experience was terrible. .

4 visits to replace one tire. Then you forgot to replace it. experience was terrible. .

The attendant were professional, respectful and listen to my concerns. My car was serviced at approximate time

The attendant were professional, respectful and listen to my concerns. My car was serviced at approximate time

Good customer service and great quality of the work done to the car, but the online payment was not working so I have to go in person

I enjoy going to Benzel bush. Because, I always, find the right vehicle for me. I like my salesmen. We always have options. They dont pressure me. On buying.

Good customer service and great quality of the work done to the car, but the online payment was not working so I have to go in person

I enjoy going to Benzel bush. Because, I always, find the right vehicle for me. I like my salesmen. We always have options. They dont pressure me. On buying.

Harold was very helpful and knowledgeable about my car.Explained everything about the service I was getting .Great experience and service.Thanks a lot.

Such an excellent place for service. Always a pleasant experience coming to this dealership benzel busch

They are always helpful and efficient. Get the job done quick and work with you. Amazing staff and service.

The car was in for routine service. The service took about 40 minutes. The wash and checkout took an additional 40 minutes. Additionally the check out was somewhat confusing. I received 3 texts that my car was ready, including one after I left the dealership.. All the time I was sitting in the...

I've been with Benzel Busch always treat me like a king no hassle this time I've used your service person Mr. Stephen which walk with me along the process very professionally thank you very much, highly recommend it

Talia was terrific. Knowledgeable, patient and yet persistent. Even as issues came up with Mercedes corporate Talia communicated immediately and suggested constructive solutions to reach a happy ending. This is the second car we have bought from her and we will keep coming back.

Talia was terrific. Knowledgeable, patient and yet persistent. Even as issues came up with Mercedes corporate Talia communicated immediately and suggested constructive solutions to reach a happy ending. This is the second car we have bought from her and we will keep coming back.

I've been with Benzel Busch always treat me like a king no hassle this time I've used your service person Mr. Stephen which walk with me along the process very professionally thank you very much, highly recommend it

Excellent service. Steven David was very generous with his time and showed me several options. The finance team was extremely helpful. The entire experience was world class.

Excellent service. Steven David was very generous with his time and showed me several options. The finance team was extremely helpful. The entire experience was world class.

I called the service department when I received a low coolant message in my car, they said to come right in and theyd take care of it. I pulled into the express lane, and 45 minutes later I was done. As always, I was treated with amazing customer service. They always go above and beyond whether...

I was told that my car will be ready in 45 minutes , but on one even bothered to come and talk to me for 45 minutes!!

I was told that my car will be ready in 45 minutes , but on one even bothered to come and talk to me for 45 minutes!!

very professional, friendly and courteous......communication was timely and effective.....when picking up my vehicle the process was very organized

Everything was done remotely! Communication was easy! Everything was transparent! Car was delivered to my house!

very professional, friendly and courteous......communication was timely and effective.....when picking up my vehicle the process was very organized

Everything was done remotely! Communication was easy! Everything was transparent! Car was delivered to my house!

Like always, Joseph Simsek is amazing! Not first experience, have dealt with him many times, and always a pleasure.

Good attitude. Very experienced. Accurate fix all the problems. I am very happy with your service.

Richard is extremely knowledgeable person. Answered all my questions and was very attentive. The Dealership looked modern and clean with all latest models.

Benzel Bush has great customer service, purchased my first car from them in 1997. The service was sooooo amazing I never purchased any other car but a mercedes!!!! Don't want any other car! Love love love a Mercedes Benz automobile.:blossom:

This dealership is the best in the bergen county. Best in sales, best in finance, best overall.

Great dealership and people to deal with, second purchase in 3 years and will go to them for my next Mercedes purchase.

When I called about my issue I was told no one was available to take my call. I told the girl who answered I would hold as my issues was not resolved after I brought my car in and she hung up on me.

When I called about my issue I was told no one was available to take my call. I told the girl who answered I would hold as my issues was not resolved after I brought my car in and she hung up on me.

The dealership was very professional, efficient and helpful with meeting our needs. We always feel qe got a great car at a fair price.

Slow, disorganized, inconsistent messages. In my 40 years as a B-B customer my worst e.xperience.

Slow, disorganized, inconsistent messages. In my 40 years as a B-B customer my worst e.xperience.

The staf is always courteous, professional and very helpful. Even though, I didnt have an appointment, my flat tire was resolved within an hour. There is no other dealer as better than Benzel -Busch.

Dealership did a excellent job keeping me informed of the progress of my repair. Gave me a step by step understanding of my options. The loaner was an added bonus.

BB service executives are very responsive & professional; and provide timely updates. Car is consistently returned to me in a clean condition.

We get all of our service done at Benzel Busch and now buy all our vehicles from Benzel Busch. The service department is outstanding as is the sales department.

I did not buy my car from this dealership but everyone is so nice and friendly every time I come in.

We bought a car here recently and I gotta say Lino is awesome. The service is amazing.

Joanne was very helpful and friendly, the best Mercedes dealer in the area. My wife and I were very satisfied with the car.

BB service executives are very responsive & professional; and provide timely updates. Car is consistently returned to me in a clean condition.

We get all of our service done at Benzel Busch and now buy all our vehicles from Benzel Busch. The service department is outstanding as is the sales department.

I did not buy my car from this dealership but everyone is so nice and friendly every time I come in.

Joanne was very helpful and friendly, the best Mercedes dealer in the area. My wife and I were very satisfied with the car.

We bought a car here recently and I gotta say Lino is awesome. The service is amazing.

I have purchased vehicles from other Benz dealers; no one compares to their first hand service and knowledge. I recommend you stop in and consult with one of their sales associates.

All the staffs were very courteous and was able to pick my vehicle in one day.

It was great experience with this dealer. Helped me a lot with everything. Thank you so much.

The service Manager Craig was amazing. He provided exceptional service. Highly recommend this dealership. Mario Fini

It was a great pleasure working with Joseph , he is extremely knowledgeable and helpful. He helped us to pick the optimal vehicle configuration, which we are currently enjoying a lot and kept us informed about every step of the car delivery.

Always Great Will always Recommend Giovanni And Family at Benzel-Busch Motor Car Corporation Always helpful and accommodating

The service consultant, John Powell, is an exceptional associates. He is always going far and beyond to assist l. Thank you!

Dave T did a great job taking care of my car as he did with my last car.

I have bought at least 20 cars from this dealership. I can't imagine going anywhere else. Everyone on staff is most pleasant, knowledgeable, and courteous. The service department is A-1.

John c Mayer was friendly, and very helpful on explanation about the car that I was looking for.

everything about benzel busch proceeds smoothly and professionally. From the moment you walk in you know this is a well run business entirely focused on providing top quality service. I see a service manager who knows me. My car comes back in great order and very clean. The cost is explained...

Great dealership.Makes you feel welcome and comfortable.very helpful and knowledgeable.I would certainly recommend friends and family to them.

Always pleasant and professional and leaves a good feeling of confidence about the service received and will always recommend the dealership

I have worked with Benzel Busch exclusively since 1994. Have probably leased/purchased 24 cars during that time (currently have 3). Their name is synonymous with client service. In all facets. Sales, delivery, service, etc.

everything about benzel busch proceeds smoothly and professionally. From the moment you walk in you know this is a well run business entirely focused on providing top quality service. I see a service manager who knows me. My car comes back in great order and very clean. The cost is explained...

Great dealership.Makes you feel welcome and comfortable.very helpful and knowledgeable.I would certainly recommend friends and family to them.

Always pleasant and professional and leaves a good feeling of confidence about the service received and will always recommend the dealership

I have worked with Benzel Busch exclusively since 1994. Have probably leased/purchased 24 cars during that time (currently have 3). Their name is synonymous with client service. In all facets. Sales, delivery, service, etc.

Always a great experience. Chris Iseman goes out if his way to take care of me and the work is always finished on time and professionally. Highly recommended!

As the consumer, I was never told the rate for servicing the chip...I never authorized any other work...I just had a oil change, my husband just replaced windshield wipers, ...then I was called to say check engine light on and it would cost 300 to check, that it may be emissions? I returned loaner...

I have excellent experience with the salesman Im happy :smiley: cause my dreams was have a good car like Mercedes Benz

Chris was great and always answered the questions I had. He always kept me posted on the service.

Talia Talia... great person to work with... wouldnt go anywhere else She knows the product the world environment today and puts it all together seamlessly She is goood she lets you buy the automoblie She doesnt sell it to you A skill Hard to find that today...

Very professional dealership/ service center me pressure on service requirements Im very happy with them. They will always have my business. Just offer some discounts.

Nice waiting area. Fast and neat service. The place.is a little busy though I will come back for another service.

It took 6 months to pick up my new car which was a special order during the pandemic & the chip shortage.

Chris was great and always answered the questions I had. He always kept me posted on the service.

Talia Talia... great person to work with... wouldnt go anywhere else She knows the product the world environment today and puts it all together seamlessly She is goood she lets you buy the automoblie She doesnt sell it to you A skill Hard to find that today...

Very professional dealership/ service center me pressure on service requirements Im very happy with them. They will always have my business. Just offer some discounts.

Nice waiting area. Fast and neat service. The place.is a little busy though I will come back for another service.

It took 6 months to pick up my new car which was a special order during the pandemic & the chip shortage.

i have been dealing with them for 30 years. They treat me like a Prince and i so enjoy working with them

Loved the present if $500 off my first payment of buying my leased car! I also loved the seamless approach to this Transaction!

Quick, through service and repair. Friendly staff Finished service ahead of time. Waiting room is comfortable .,

Great service. Peter Poliandro was so friendly and helpful. He went above and beyond to make sure that the buying process was super easy.

Not a very good experience, needed two trips to have a basic service performed and returned.

Great service. Peter Poliandro was so friendly and helpful. He went above and beyond to make sure that the buying process was super easy.

Excellent service from the time I entered the service department until the time I picked up my vehicle

Service was absolutely terrible! The lack of communication by the service department was even worse!!! I just can't believe this was Mercedes. I don't want to hear Covid 19 Pandemic as an excuse.. Just very disappointing!!

Excellent service from the time I entered the service department until the time I picked up my vehicle

The Service Department is wonderful. Everyone who helps me is knowledgeable and courteous. The waiting room is comfortable. You have the best coffee machine. I love Benzel-Bush in Englewood.

The Service Department is wonderful. Everyone who helps me is knowledgeable and courteous. The waiting room is comfortable. You have the best coffee machine. I love Benzel-Bush in Englewood.

Jay Lee was very attentive to my parents in making them comfortable with the new car!

Fair sales deal, great service. These guys are OK. Very nice experience. Looking forward next lesse

Excellent customer service. All questions were answered in a professional way. Left the dealer very happy with the service I received

Overall, service was easy to schedule and complimentary pickup and drop off are very convenient. Proactive phone calls from service dept for pickup and drop off are missing and should be improved.

Slow to return my vehicle after basic service. No call back. Hopefully it will improve next time

Great customer service from technician that replaced my battery. Was here within an hour if call

Overall service was good and timely. However staff gave me a feeling like they were judgemental (even though they were addressing me as sir i could feel like they didnt want me there or somehow didnt belong there because my skin wasnt light enough).

Overall service was good and timely. However staff gave me a feeling like they were judgemental (even though they were addressing me as sir i could feel like they didnt want me there or somehow didnt belong there because my skin wasnt light enough).

Great service. Clear and concise explanation from representative. Fast in and out service, very convenient.

My sales Professional, Lou Gallo, was incredibly knowledgeable about what my options were and helped me in the process. I will always work with him!

Unfortunately this was the WORST buying experience I have ever had! I drove 6 hours from NYS to purchase my vehicle in NJ in August. I requested my vehicle be registered in TX at my 2nd residence. This NEVER happened. My temporary NJ plate expired and the General Manager offered no solution but told...

Unfortunately this was the WORST buying experience I have ever had! I drove 6 hours from NYS to purchase my vehicle in NJ in August. I requested my vehicle be registered in TX at my 2nd residence. This NEVER happened. My temporary NJ plate expired and the General Manager offered no solution but told...

As usual, everything was timed perfectly. The car was received when I pulled in and the receptionist cordially invited me to take a seat awaiting my representative. Scott Bateman reviewed the auto information and called my cell so that I could be in touch with him during the day. The service was...

As usual, everything was timed perfectly. The car was received when I pulled in and the receptionist cordially invited me to take a seat awaiting my representative. Scott Bateman reviewed the auto information and called my cell so that I could be in touch with him during the day. The service was...

Great Express service. Team very courteous. Was easy to just bring in car at a time convenient to me and get a comprehensive service.

I was in a jam with a flat tire and no wheel lock key. BB to the rescue. Sent an excellent service person who got me back on the road. Gio followed up with replacement wheel locks. Very happy!

Professionalism was very good. Empathy lacking. This was the second time I that to bring the car in for service for the same problem. Twice charged to correct a problem I thought was corrected the first time. You are Mercedes Benz!!! I expected better.

The service advisor provided knowledgeable and prompt service.I would visit the dealership again for service.

We have always had great experiences with Benzel Busch! Very professional and always courteous. Would recommend everyone! Giovanni Barbaro is our sales associate. His dedication to his customers is incredible as is the service department.

The service advisor provided knowledgeable and prompt service.I would visit the dealership again for service.

In a word, excellence. Always a great experience with Benzel-Busch. They take fantastic care with anything my vehicle needs. Best dealership Ive worked with in over 30 years.

In a word, excellence. Always a great experience with Benzel-Busch. They take fantastic care with anything my vehicle needs. Best dealership Ive worked with in over 30 years.

mr Ben Walsh was very professional and the experience was better than any dealer i have been

Excellent customer service. No buying pressure. Quick approval process. Bright and clean showroom. Friendly staff. Great coffee.

I was very impressed with Mr. John Meyer (Sales Dept- Used. He was very professional, honest, and he listed to the customer- "A Commodity" now days. Mr. Meyer is "An Asset" to your Co. Thank-you Mr. Meyer! (I will be recommending you to friends)

clean and on time , friendly, professional, employees accessible for help when needed. Salesman good . Mr. Paterno Cabrera friendly , no pressure . Paper fast completed on time.

Excellent customer service. No buying pressure. Quick approval process. Bright and clean showroom. Friendly staff. Great coffee.

I was very impressed with Mr. John Meyer (Sales Dept- Used. He was very professional, honest, and he listed to the customer- "A Commodity" now days. Mr. Meyer is "An Asset" to your Co. Thank-you Mr. Meyer! (I will be recommending you to friends)

Salesman great would go there again in again recommending to everyone noce nice nice beautiful

OVIDIO_SILVA Replied: Nice guy would go there again

Salesman great would go there again in again recommending to everyone noce nice nice beautiful

OVIDIO_SILVA Replied: Nice guy would go there again

Send too many soliciting emails throughout 2021. Wanted my current car without cost but when I called in ask addition charges and so. Ridiculous maketing tactic

Send too many soliciting emails throughout 2021. Wanted my current car without cost but when I called in ask addition charges and so. Ridiculous maketing tactic

Great communication from start to finish. Work completed as discussed. Loaner vehicle was new and clean. Work was completed within timeframe discussed. What more can you say!

Soscio is the best service manager in the business. I have with him for years and he offers excellent service.

Dealership was very well kept and friendly. As soon as I came in a was seated with Mike whil helped me drive out the same day.

I will not return for service at your dealership. One of the worst experiences I had. I came for express service and had to wait for 20 minutes for paperwork after the car was serviced (defeats the purpose of express service) and I had prepaid maintenance. After they gave me the paperwork, they...

I will not return for service at your dealership. One of the worst experiences I had. I came for express service and had to wait for 20 minutes for paperwork after the car was serviced (defeats the purpose of express service) and I had prepaid maintenance. After they gave me the paperwork, they...

Always great quality service. I trust them with my vehicle. The staff is very knowledgeable and the customer service is excellent

Matthew was really easy to work with. He offered a suv Ive been searching for for months. He was honest and the whole process was a smooth one. Im very happy with my buying experience with this location.

Service was great. Chris Was as usual great to deal with and has been for many years.

Service was great. Chris Was as usual great to deal with and has been for many years.

Send the car 4 time for the same problem still they not fa to anything better and the problem is the noise in the passenger problem what kind of dealer service suck sorrry but you guys have to take care costumers better thanks and i got the car from them to

Jay Lee is best. I am very satisfied with Jay Lee's detailed explanation and quick processing.

Jay Lee is best. I am very satisfied with Jay Lee's detailed explanation and quick processing.

Very pleasant experience, great customer service, on time performance, cleaned the car good, I would recommend to others.

Very pleasant experience, great customer service, on time performance, cleaned the car good, I would recommend to others.

Scott Bateman in service is amazing. He made my service appointment so easy. I was well informed.

Scott Bateman in service is amazing. He made my service appointment so easy. I was well informed.

Everything is fine and almost every one is nice friendly , except the one person at the front desk who was probably having a bad day or whatever his problem had a real attitude. Is the front desk supposed to be the most friendly face for a service entity like a Mercedes Benz dealership? You...

Everything is fine and almost every one is nice friendly , except the one person at the front desk who was probably having a bad day or whatever his problem had a real attitude. Is the front desk supposed to be the most friendly face for a service entity like a Mercedes Benz dealership? You...

lino is the best.look forward to engaging with him.he is smart and p

Excellent and easy service with an inviting spirit. Extremely likable sales and finance employees that made my three hour drive worth it

Always a positive experience working with Rich Palm and everyone at Benzel Busch. I have purchased and leased numerous vehicles over the years....always top notch.

Though there was a bit of a bobble when I dropped off the, the pick up was very smooth and the car is great. Harold was fantastic, very nice and very competent!

Always a positive experience working with Rich Palm and everyone at Benzel Busch. I have purchased and leased numerous vehicles over the years....always top notch.

Though there was a bit of a bobble when I dropped off the, the pick up was very smooth and the car is great. Harold was fantastic, very nice and very competent!

lino is the best.look forward to engaging with him.he is smart and p

Excellent and easy service with an inviting spirit. Extremely likable sales and finance employees that made my three hour drive worth it

Salvino architto was horrible to work with, how can he be a manager at an establishment like that, so thats how you treat minorities he automatically assume they dont have money to spend

Salvino architto was horrible to work with, how can he be a manager at an establishment like that, so thats how you treat minorities he automatically assume they dont have money to spend

The service was excellent and seamless. Thank you all of you in the service department. You guys rock!!

Excellent and efficient service. Everyone was very friendly. Overall it was a very pleasant experience.

The best service. People are friendly and very organized. I had a great experience period!

Peter is friendly, professional and reliable, we recommend Peter , he cared about all the paperwork too!

The service was excellent and seamless. Thank you all of you in the service department. You guys rock!!

Excellent and efficient service. Everyone was very friendly. Overall it was a very pleasant experience.

The best service. People are friendly and very organized. I had a great experience period!

Peter is friendly, professional and reliable, we recommend Peter , he cared about all the paperwork too!

Benzel-Busch has been my dealer and serviced for over 20-years. Always excellent in all respects!

Very good service and good working and fast job everyone very much kind of excellent.

Best-in-class service from the whole team at Benzel-Busch in leasing a new car.

When I dropped off my vehicle, they were slammed, with other cars.bumper to bumper. I was lucky enough to have my S.A. book my appointment and loaner car ahead of time. So, I spent no more than 20 minutes, awaiting my prepped loaner; sipping espresso and chatting. Now, with that being saida...

I think this may be the most pleasant experience I've had in buying a car.

Made an appointment to get my car service with 3 weeks in advance and they call the day before at 4:45 to say they can't help. Terrible service despite the fact the scratch the car the very first service. Glad this happened my mistake for give them another chance! Not accountable nor reliable.

Benzel-Busch Motor Car dealership is a family oriented and attentive to the every need of the consumer. And this attention remains the same before and after you purchase your vehicle.

My car was in for service and I am please with the service. I have no complains

The best service with respectful knowledgeable people, Would always come back here in a heartbeat

Matthew was great at following up on my car status. We ordered in June Amd got the GLE yesterday. That was a long wait but glad we got the car at last!

It is a good place to buy meee car. They have good coffee and comfortable pkace

Quick, efficient and very friendly. Even though they were very busy the service was done earlier than promised.

my sales person Peter Poliandro was very courteous and worked hard to make the deal happen. The car was ready for pick up the follwing day as promised. I also had a good experience with doing the paperwork, I appreciated the fact that it took less than 10 minutes to sign all the lease documents....

Tim was great, my wait time was minimal. He got me in and out with great service as always. With the service and courtesy of the staff, I will always be a customer of Mercedes. Service Excellence every time!

Lino Cascardi and Benzel Busch are an absolute example of professionalism in a very chaotic world. My experiences with them have been pleasant and seamless. I would recommend them to anyone considering leasing or purchasing a vehicle. Always nice to know other sales / service organization take pride...

I could not have asked for a better service! Mr. Kalajian is truly an asset! Thank you

Excellent service and very accommodating. Had a loaner cat which was in excellent condition.Only service dealer to service the car.

One of the best in the area, but need to be more detail in car wash service

They are very knowledgeable about what I need and help me get the car easily.

The place is undergoing construction so things seem cramped on the outside. Inside it is fine and well setup, clean, and efficient. My only wish is for the paperwork and invoicing to be clearer to show any promotional discounts if they were applied as discussed.

Chris H was receptive and took care of all of my requests. Best so far in your department!

The Service Dept. is first-rate. The Service Advisors are first-rate. Everyone working at this dealership is first-rate.

They are very knowledgeable about what I need and help me get the car easily.

One of the best in the area, but need to be more detail in car wash service

The place is undergoing construction so things seem cramped on the outside. Inside it is fine and well setup, clean, and efficient. My only wish is for the paperwork and invoicing to be clearer to show any promotional discounts if they were applied as discussed.

Chris H was receptive and took care of all of my requests. Best so far in your department!

The Service Dept. is first-rate. The Service Advisors are first-rate. Everyone working at this dealership is first-rate.

An amazing experiece, every member of the service center is highly professional and takes pride in providing excellent client care from dropping off, recieving updates and when picking up the car. I would never shop anywhere else for a Mercedes. Warren Finkel Englewood NJ

They did not do updates to my vehicle. I never want to deal with unfriendly employee. Please never contact us again

I always have an excellent experience when I have to bring my car in for service. Its a pleasure to work with Chris Iseman my service rep. Hes always very helpful.

As always I was very pleased with Benzel-Busch's service. Chris Iseman is a true professional.

Great communication and the easiest transaction Ive done. Great staff and mgmt. I highly recommend this dealer.

No one cares once you buy the car. Once you take the car to get work done service advisors dont explain anything to you what was done.

Typically my service appointments are satisfactory, but this time around the service adviser assigned to me was not timely in his communication. My car was dirty when I picked it up. Initially I had a tow service scheduled to pick my car up! I called and text the service advisor more than 1 hour...

As always very helpful, the whole team works very hard to move everyone along throughout the service process

As always very helpful, the whole team works very hard to move everyone along throughout the service process

Simply Put - Hes the best guy Ive ever worked with in the industry. Lamont has helped me acquire multiple vehicles over the past 5 years, and most recently, took delivery of a G63 this month. There have been horror stories circulating around these trucks for the past year as the shortage has...

Service Technician Scott was very easy to work with, very informative and helpful, overall great experience

Excellent services. I and my family are the customers with Benzel Busch over 30 years. PS: This year (2020-2021) We have 3 GLC -300 From Benzel Busch!!

Chris Iseman is a consummate professional, and my only choice for MB service. Nuff said.

Chris has always been very helpful and responsive. Very professional and I love that when I need anything I will deal with him directly.

One of the best experience I ever had walking in a dealership. No hidden charges. No hardselling of options. Everything was explained. Transaction is a breeze. Thank you.

Steven David and Jose Perez went out of their way to make my experience at the Benzel Busch outstanding. Also, Carlos from the financial department was also outstanding. I have been purchasing cars from this dealership for over 25 years and am looking forward to many more years.

I had really great experience with Mr. Jay Lee. He is really professional and work everything from the my point of view. He is best customer oriented salesman even I have met before.

Very professional and knowledgeable. Helps explain all the details and how they will be fixed. Highly recommmended.

The best dealership in Bergen County! My service manager and his associates are amazing. Thank you

People were nice and Courteous, they kept us informed add the service experience was just pleasant

Upbeat, knowledgeable, professional and very well informed! Charlie is always fabulous!! He is certainly an asset to MB.

Rude abrupt bulling demanding pushy doesnt listen uncaring not responsive no return calls and liars

Rude abrupt bulling demanding pushy doesnt listen uncaring not responsive no return calls and liars

One of my FAVORITE places to go shopping. Ive been associated with this dealership for more than forty (40) years with no disappointments from the sales or service departments. Please continue your excellent work. More to come

Bob Binette and his staff went above and beyond purchasing my vehicle was a great experience

Rude abrupt bulling demanding pushy doesnt listen uncaring not responsive no return calls and liars

Top notch service on a consistent basis. Always thinks about the client first and foremost

The reason I gave it a one star is because a few weeks ago I installed brand new Rain-x ($120) windshield wipers on my G wagon because the stock wipers are not the best, and when I brought the truck in on Friday for service they removed the front and the rear, and replaced them with the stock...

I had a good experience. Helped me find the car I wanted and was very pleased.

EVERTIME I CAME INTO THIS DEARLSHIP I HAVE BEEN TREATED WITH RESPECT AND HELP WITH THE PROBLEM I WAS HAVING

EVERTIME I CAME INTO THIS DEARLSHIP I HAVE BEEN TREATED WITH RESPECT AND HELP WITH THE PROBLEM I WAS HAVING

One of the best dealerships in New Jersey.. Great parts department staff, willing to help and educate even on small issues. Great experienced with sales and service department.:thumbsup::thumbsup::thumbsup::thumbsup:

I've been a long time customer of Benzel-Busch.There service department is top quality.There sales department has always treated me fairly by giving me the best deal possible.I Highly recommend this Dealership.

I understand its a car shortage but that shouldnt stop the professionalism. Especially from management I had an issue with the front desk and the manger Joe H just referred me to sales.

From the first time I came to the dealership, through the ordering process and waiting for delivery of my car Peter kept me up to date every step of the way! Amazing salesman and management team!

Nothing against my Service Advisor Dave Tangen as he is always helpful. But my car was returned to me without a wash. With the ongoing work outside where concrete was being blasted my car was returned to me dirtier than I had dropped it off. Also while driving I always check my tire pressure to...

This is the second car I have bought from Benzel Busch in 3 months. I really needed a second car (after a car was totaled) and was overwhelmed with the search process (given the supply issues occurring). I really didnt have a second Mercedes in mind, but remembered the wonderful experience I had...

Service advisor David Nieves was great. Made the process easy and quick. Definitely recommend him

I had a unique problem with wheel locks on my 2009 s550. Chris Iseman personally found the wheel lock key at an outside automotive store to unlock the wheels. This kind of attention to detail and personal caring is exemplary today. This type of service is what makes me a loyal customer of...

David (My Service Advisor) was very kind and helpful. He is always welcome me and help me with any concerns. The same for the customer service person that reschedule my appointment to a more convenient time. My sales person Giovanni always reach out and answer my questions. Even on Sundays. This...

Working with Benzel-Busch Mercedes has always been seamless. After a 3 year lease on my vehicle was up, I decided to purchase my car since I love my Mercedes so much. I worked with Jim Scott who really helped make this process less stressful. This was my first time purchasing a car, and I felt like...

Have been a customer with this sales rep for three automobiles. The most helpful sales person I never ever encountered.

Service was exceptional! As always, Sossio delivered top-notch service, wonderful experience overall at Benzel-Busch!

Once again, they made the process very simple and transparent! Giovanni was excellent and is a big reason we keep coming back!

Amazing service always reliable ! He was upfront and he made the process a walk in the park

It was a pleasure to work with Tyler (Auto body), who is focused and efficient.

Took 8 days of possession of vehicle for them to look at car. I understand some employees got quarantined for Covid. Took me coming into dealership to retrieve my EZ PASS to find out. Was not notified about issue. Had to wait over 30 min for EZ pass. Even after calling prior to arrival by 20 min....

Took 8 days of possession of vehicle for them to look at car. I understand some employees got quarantined for Covid. Took me coming into dealership to retrieve my EZ PASS to find out. Was not notified about issue. Had to wait over 30 min for EZ pass. Even after calling prior to arrival by 20 min....

It was a pleasure to work with Tyler (Auto body), who is focused and efficient.

I had a great experience purchasing my Mercedes from Benzel Busch. Jerry and Salvino were excellent and made the process very smooth, making my birthday extra special! Dont waste your time going to other dealers, like I did... go straight here and thank me later.

Dealing with the sales department at the beginning of the year when I purchased my car had been a pleasure. This was my first experience dealing with service and this department was just as outstanding. My service advisor was David Nieves and his professionalism, knowledge and friendly demeanor...

I had a great experience purchasing my Mercedes from Benzel Busch. Jerry and Salvino were excellent and made the process very smooth, making my birthday extra special! Dont waste your time going to other dealers, like I did... go straight here and thank me later.

Dealing with the sales department at the beginning of the year when I purchased my car had been a pleasure. This was my first experience dealing with service and this department was just as outstanding. My service advisor was David Nieves and his professionalism, knowledge and friendly demeanor...

Dealer was excellent and my service provided got me in and out quickly. I look forward to working with Frank in the future.

Great price, straightforward salesman (Matthew) and we found exactly what we wanted, even in this time of limited inventory.

Quick, efficient, honest easy to work with and reliable. It takes me half hour extra to get here compared to another Benz dealer (Caldwell) but always come here as I can count on them and dont feel like I am getting scammed each time I visit which is the case with the dealership in Caldwell, NJ.

My car was returned with the rear seat camera monitor broken. It was working perfectly when I brought it in.

My car was returned with the rear seat camera monitor broken. It was working perfectly when I brought it in.

Rich Palm is a pleasure to deal with , this is the third car we have purchased from him.

Very reliable and dependable service. Mr. Powell the service representative has put great effort to demonstrate the process of the repair.

I literally left the Paramus location due to the unprofessional attitude to go to Englewood, who where kind professional and not trying to sell me more than the two tires I needed

I've had two bad experiences with this service department. 1. I arrived on time for my appointment and waited over an hour for my car to be processed and for a dirty rental car to be provided. The rental even had a used medical face mask and an open pack of cigarettes on the passenger side floor....

I've had two bad experiences with this service department. 1. I arrived on time for my appointment and waited over an hour for my car to be processed and for a dirty rental car to be provided. The rental even had a used medical face mask and an open pack of cigarettes on the passenger side floor....

I was extremely pleased with Rich PALM who sold me my 19th Mercedes of which two Maybach and Carlos GONZALES who helped me with two financing paperwork in a five week period of time. Both gentlemen are extremely professional and efficient. My congratulations are in order.

Great dealership and I love my salesman Mike Erlich! There was a slight issue with the vehicle that Mike and the Sales Manager resolved the same day. Great service!

LESLIE1059 Replied: Unfortunately this was the WORST buying experience I have ever had! I drove 6 hours from NYS to purchase my vehicle in NJ in August. I requested my vehicle be registered in TX at my 2nd residence. This NEVER happened. My temporary NJ plate expired and the General Manager offered no solution but told me it was fine for me to keep driving, and sent me a letter to show police should I be stopped. Well I was stopped and ticketed for driving an unregistered vehicle in NYS. I reached back out to the dealership and was told that this is MY fault. Subsequently, I had to rent a vehicle in order to continue with my Thanksgiving plans. The dealership did not offer to write a letter to the NYS court, part for the ticket, or the cost of my rental car. POOR CUSTOMER SERVICE! It appears they were ONLY interested in the sale and could care less about having integrity, REAL customer service and communication skills. I WILL NEVER PURCHASE FROM HERE AGAIN!

Our salesman and everyone there is amazing. Highly recommend! Much better than all local competitors.

I was very pleased with the salesman and his assistance and am delighted with my purchase.

David Tangen, as always in my 20+ years relationship with the dealer, provided me with the utmost professionalism and care.

Im very disappointed because they slightly scratch my fender of my brand new suv and Im still waiting for response from the sales adviser on how to go about this.

The service was great and not too long of a wait time for my car to be repaired. I really appreciate it!

Very professionalthe best dealership.great experience ..always helpful and they always go beyond expectations

everyone very friendly and professional. service was performed on schedule and I was kept well informed

By far Best Mercedes dealer Ive been to. on all levels. Definitely buying and servicing my mercedes only at Benzel .

This dealership has excellent superior incredible service. My sales representative is phenomenal. He is attentive and smart and is on top of all issues. I would recommend this dealership to everyone. Actually I do recommend this dealership to everyone! Thank you

The best service I ever experienced. I would definitely recommend this dealership. I felt comfortable ever since I walked in the door. Excellent customer service

The sales department James Scott and team as well as the service department Michael and team are beyond awesome! Professional, fast, thorough, and have resolved issues or got me to the place I needed. The overall dealership is clean, and safe. Keep up the great work getting it done for your...

Lamont is a First Class Sales Associate, it was a pleasure working through what was a difficult circumstance after my car had been stolen. Thank you for all your help.

Always a pleasure visiting benz for service. Everything goes very smoothly. Snd I have the best advisor. David Tangen always makes visiting Mercedes benz a great experience

Once I got to Mercedes, everything and everyone were nice. However, the time to connect to a Road Service person was well over a half hour. If someone is in trouble or has a child with them, thats far too long a wait to connect.

During my last visit, the service center was extremely busy and Scott Bateman was assigned as my liaison. He walked me through the service process and at all times made an effort to keep me apprised of the status of my vehicle. From the time I came in to the shop until the time I left, I didn't...

Express service worked well I was in and out! Pleasant area to wait while vehicle was being serviced. The gentleman at the check-in desk kept me advised about the cars schedule.

Excellent customer service. Responsive, knowledgeable and friendly. Great first experience at a Mercedes Benz dealer. Car was ready when we got there to pick up.

Always pleased with the service! I relocated to SC and used a dealer in Charlotte for my 1st service back in December and Englewood is 2nd to none on end to end experience. I was up in NJ visiting, due for Service B and booked with Englewood knowing Id be taken care of. Thank you

Dear Joe Agresta, Stop wasting money on this UX platform as all Benzel-Busch employees exceed the competitors level of sales and service including Frank Armando and Rich Palm, rather I would advocate listening what your employees experience with the customers and the managements in terms of...

The Express Service is well organized: friendly and professional staff answer questions and go through quotation first, then efficient service work done by the efficient technicians, and you can even see the work progress through the big window in the customer waiting room. Excellent!

The sales representative and finance personnel that handled the purchase of my very customer-focused. They were very welcoming, and took the time to explain things that were unclear to me. Excellent customer service...

Chris Iseman will always try to accommodate his clients. He is very knowledgeable and always makes you feel like a valued client no matter how big or small the job is. They provide you with loaner or will pick up and return your car. Exceptional service. Craig head of service department is...

It was urgent to get my car back quickly and it was handled expeditiously. Thank you. I will always use Benzel-Busch. Theyre the best!

Purchased a CPO 2018 GLE43 . I purchased the vehicle as I was assured it was in perfect condition. On that assurance I didn't haggle on the price. I picked the vehicle up in the rain. When I looked at it for the first time in daylight I noticed the drivers side door was damaged, and repaired poorly....

They never disappoint! From sales to service- always happy dealing w them. Talia is great in the sales dept & everyone Ive dealt w in service is equally as good

I had to wait over three hours for roadside assistance there were no loaners I had to wait four days for one other than that service was good

Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman

As Always very Helpful, Timely service with no surprises. Always willing to accommodate, my schedule. They know my name, the car and always provide friendly service.

Brakes and rotors were at end of life. Worked with service advisor and made appointment. Dropped off car and was provided with loaner. Work was completed next day. Friendly and courteous people. Whole process hassle free.

Service is always excellent! No wait time. I trust my Smart Car in their hands. Always efficient and courteous. Always kept informed as to the progress.

Have been doing business with them for years and they always try to do what will make me happy. I feel like me and my business are valued.

Excellent experience with Joanna. She is knowledgeable and extremely friendly. She walked me through the whole process and was very responsive to my questions. Thank you JF and BB team.

Very easy purchase, this is my 5th Benz from Benzel Busch and will be back for more....Joseph always takes care of me and this purchase was hassle free and they took care of me as a longtime customer

Excellent service I really appreciate that I was able to get the car in my dreams an excellent hope from the finance department and my sales person Well definitely B coming back to do more business

MB extended warranty issue. Paid 4k for x warranty only to be charged 2.5k for a repair. I have purchased 11 Mercedes since 2002. I expected better service or at least an allowance for this repair. By the way, I had the exact same problem with a 2015 S Class. It seems to me that MB should take...

We worked with Lou Gallo in purchasing our first Mercedes. He made the process easy and couldn't of been more accommodating! Thank you Lou!

We worked with Lou Gallo in purchasing our first Mercedes. He made the process easy and couldn't of been more accommodating! Thank you Lou!

Service is not what used to be Everything is slow I bought a mew car you expect the salesman to show me how to used the car??? Well it never happened.. I cam back twice and still did not get help I am very unhappy You want to save money at my cost??? Will kit happen again

Great experience working it out with your entity. Joanne was a great face for Benzel-Busch. She epitomized a modern act of customer service. Overall I enjoyed the business done

Great experience working it out with your entity. Joanne was a great face for Benzel-Busch. She epitomized a modern act of customer service. Overall I enjoyed the business done

Abe was amazing. Never any pressure and so accommodating. He made the whole process of a purchase and trade in seamless The whole dealership from sales to finance was incredible. We would highly recommend the dealership Thank you !

Abe was amazing. Never any pressure and so accommodating. He made the whole process of a purchase and trade in seamless The whole dealership from sales to finance was incredible. We would highly recommend the dealership Thank you !

car was not wash or cleaned when I picked it up. wait time was fine loaner car was there when I dropped off have a nice day

As always 5 start service They pock up and dropped off the car after service. My service advisor is great very professional. Scott is always helpful

Outstanding service as usual. Chris and Sossio are excellent--very responsive, professional, and friendly. They expedited completion of the the work under a time constraint. The service dept is a pleasure to deal with and one of the reasons i have chosen Benzel Busch to buy and service my cars for...

JOHN WAS A GREAT SALE PERSON VERY PROFESIONAL VERY KNOWLEDGEABLE AND VERY FRIENDLY I WILL DO BUSINESS WITH HIM AT ANYTIME. VERY CLEAN AND FRIENDLY PEOPLE.

Great service and responsiveness. I have been a customer for 10 Years and the service and sales departments are consistently excellent. On this occasion, my interaction with Tim as service coordinator was as usual excellent

great staff, great service. I picked express service. Pulled up they took the car right into the shop and I was out of there in less then 2 hours.

Harold Reyes and the rest of the service team are the reason I only consider getting my vehicles serviced at Benzel Busch Motor Cars in Englewood

Outstanding service department. They are among the reasons why my family uses Benzel Busch despite it not being the closes MB dealership to our home.

As alwlays, excellent experience. Chris was very helpful! He was very efficient and pleasant to deal with. Very professional experience which is why I continue to purchase and lease my cars at Benzel.

Love the car and my Sales Rep who provided good guidance! Jay was super nice and answered all of the questions well mannered. He also helped advise on some of the concerns on my end including pricing, lease term and etc for me to make the final decision. Thank you!

Outstanding service, excellent in accommodating my schedule. My service advisor keep me informed throughout the repair and the time to repair was just what was estimated. They were knowledgeable of my car as well as myself. Extremely please with the overall process and my service advisor.

Very good the service dept problem solved and fixed the issue at hand on a bought sudan. Fixing Tire on a leased car as well as body work Very good service all around!

Disorganized, return phone calls take forever if at all. No repair supervision. Returned car with broken moldings that were a result of the replace windscreen. Pick up and delivery system also disorganized and not coordinated. All and all not good except that at the end of the day it is all ok but...

Disorganized, return phone calls take forever if at all. No repair supervision. Returned car with broken moldings that were a result of the replace windscreen. Pick up and delivery system also disorganized and not coordinated. All and all not good except that at the end of the day it is all ok but...

It was nice but it took too long to change one tire in my opinion but the service was excellent and very professional and curtsy

Not all hacker seems to be genuine, some are imposters trying to reap you off your hard-earned money, I was scammed 3 consecutive times, until I found CYBER CREDIT GURU on a blog with positive reviews and recommendations and decided to give them a try, it didnt take up to 8 days, everything about my...

My salesman Joseph Simsek Which Ive used in the past gave me his usual excellent service and explained everything that I needed to know I cannot say anything more highly of him and I would buy again from him

Tech attempted to try to fix my problem but didnt really resolve the issues. Tech recommended to break in the car more perhaps the problem will resolve on its own! Oh well.

service was prompt and on the ball as usual-- I was able to call and bring may car in on that day and my car was ready that afternoon.

Always excellent service and attention to your customers! The service department texted me when my vehicle was completed. It was a Saturday and I asked it I could pick it up Monday. No problem.

Always provide best service. Quick process from beginning to the end. I am very satisfied what they do. They are best at it. That keeps me coming back third time around

Did not get the credit promised to me March 2020. I was not happy with the survey. I received a call about the survey we had a discussion and we came to agreement that I would get a credit of 200.00. I go Saturday and Im told there is no record or notes on the account. As a customer all I have is...

I was told I would get a 200 credit because I was not happy with the work done 3/2020. My next service they told me there was no record on file. Not happy with service in March. I received a call because of my survey and we agreed on the credit the next time I came for work.

Drop off, loaner car were easy. Scott Bateman was knowledgeable and professional. Service done on time. But had to wait 20 mins to pick up the car

service has been excellent, however I have lost a lot of trust with this dealership, on 2 occasions. on the collision repair i could understand needing additional parts when completing the job, however even though it did cost more I understood. however Tylore went way out. of his way to satisfy me....

Service experience was fantastic! From the moment I dropped the car off to pick up everything went smoothly. I would highly recommend Benzel-Busch Motors.

2 time taken to fix a noise got charge and problem not fix. Also b9 service got done after 2 attemps. Never taking my car there agai.

2 time taken to fix a noise got charge and problem not fix. Also b9 service got done after 2 attemps. Never taking my car there agai.

The experience was great, douglas explain me everything and was really friendly and helpfull with everything he really take care about the proces and i get on time mu plates. Thank you for the experience

The experience was great, douglas explain me everything and was really friendly and helpfull with everything he really take care about the proces and i get on time mu plates. Thank you for the experience

Very professional service staff, especially Frank Armando. Loaner car was provided. Service was completed on time as estimated. Communications by phone and text were satisfactory. Only negative was the very expensive cost. although I do realize this was an enhanced Service "B" for an annual...

The staff and facility were First Class and you were treated the same way. When looking for that type of overall experience, this is the place to go to.

The staff and facility were First Class and you were treated the same way. When looking for that type of overall experience, this is the place to go to.

Very professional service staff, especially Frank Armando. Loaner car was provided. Service was completed on time as estimated. Communications by phone and text were satisfactory. Only negative was the very expensive cost. although I do realize this was an enhanced Service "B" for an annual...

Very professional. They explained everything what has to be than before even start to fix anything. Staying in touch with costumes through text and e mail. I am pleased with the service.

Very professional. They explained everything what has to be than before even start to fix anything. Staying in touch with costumes through text and e mail. I am pleased with the service.

First time to have a bad rating for the service with the dealer. Very poor service from the agent. Could not update me on what was wrong with my navigation, did not care to let me know that the car was going to be kept overnight, No courtesy, no apology, nothing! Took it for granted that i was going...

Neil was phenomenal from beginning to end!!! I loved his professionalism and efficiency. Anytime I have to bring my car for service Im requesting Neil. He made me feel at ease and his communication is clear and concise

Tim and the service crew kept me in touch with the status of my vehicle. It was return clean and corrected!! Happy with the service...

David took care of me every efficiently He is always great to work with They did not wash the car because i came in after 4:30

Doug R. & the BB team are absolutely amazing. Doug made the process seamless, fun & was able to deliver exactly what I needed. Doug certainly has a forever client.

Worked with Chris Iseman on several repair related issues over the past few months and he handled everything efficiently and professionally. It's always a pleasure working with Chris and his team

I was very satisfied with attention and services of Frank Armando. Frank goes out of his way to be, courteous, helpful and professional. The dealership is fortunate to have him.

Every thing was good.XXXXX XX XXX XX XXXXX XXX XXX XXX XXXX XXXX XXXX XXX XX XXX XX XX yyyyyyyy yyyyy yyyyy yyyy yy y

Was losing air in back right tire. Scott Bateman, who I always work with on service issues, had me come in immediately and took care of the problem with minimum wait time and informing me frequently of what was happening and what they found.

I recommend dealer Jay Lee. He is very nice and kind. He helps me to choice adequate car. He helps me how to manage and use my new car. I will recommend to my friend.

working with Michael was easy and straight forward and he even got the car delivered to my home. everything was as discussed and expected. nice easy experience

I highly recommend dealer Jay Lee. He is very nice and kind. He helps me to choice adequate car. He helps me how to manage and use my new car. I will recommend to my friend.

working with Michael was easy and straight forward and he even got the car delivered to my home. everything was as discussed and expected. nice easy experience

Frank goes out of his way to service his customers. good knowledge of the autos he services. i would recommend him to service your auto

I had a great service experience for at Englewood location. All the staffs were very friendly and professional. I would definitely recommend this service center.

Frank was very helpful and professional. The dealership was very busy and there was a wait time to be seen. The prices were a little high.

As always, very good customer service. This was my first maintenance appointment and they did a great job! Easy process since setting the appointment up to the point when you received your car back.

My service visit was very pleasant with Chris. If not for the expensive repair It would have been better. I will be back for my next service in a year.

I have been dealing with this dealer more than 20 years and their service is always excellent. Specially the person in charge always feels he is doing his best for customer's satisfaction.

Scott was great, and the experience at the dealership was very good. Only issue was with the loaner car I got, which had issues with the drive shift select (wouldnt change from Comfort), and the Apple CarPlay (didnt work).

I have been dealing with this dealer more than 20 years and their service is always excellent. Specially the person in charge always feels he is doing his best for customer's satisfaction.

Scott was great, and the experience at the dealership was very good. Only issue was with the loaner car I got, which had issues with the drive shift select (wouldnt change from Comfort), and the Apple CarPlay (didnt work).

They missed the issue and got the work done somewhere else and found out it was covered under warranty when I was told that I wasnt. Being upset is the understatement of the decade.

Excellent hospitality and service in a timely manner. Scott was awesome! Very professional and hospitable. I loved the fact that they are back to washing the cars:) During Covid this was not provided.

The experience with getting my new 2021 Mercedes C-300 was excellent. The process was very professional and the pricing very competitive. If interested in a Mercedes, you owe it to yourself to contact this dealership.

Phenomenal service. Everything done as promised in the time frame promised. Service rep, Dave Tangen, was awesome. He was friendly, helpful and kept me fully informed about the progress of my repairs.

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The service was great! The environment was pleasant and the service manager kept me informed throughout the process. The 'high quality' service department is exactly what you would expect with a MB vehicle.

The service was great! The environment was pleasant and the service manager kept me informed throughout the process. The 'high quality' service department is exactly what you would expect with a MB vehicle.

It took along time for Mario to get back to me Had to notify my sales person Then I heard from him Got better service

Efficient, friendly and timely customer service. Seamless drop off and pick up. I really like the email communications to approve work and pay for the service.

Excellent service. Easy drop off and pick up. Tyler made the process seamless and enjoyable considering we needed collision repair. I would recommend without hesitation.

Harold and the rest of the service team are whyI keep coming back to Benzel Busch. Never going back to getting a BMW and using their impersonal service

I had an extremely pleasant experience at Benzel Busch. My sales representative, Abe Hindi, was extremely helpful, informative, and made this a smooth experience. I came in right before closing time but was still granted a test drive and at no point did I feel rushed. Needless to say I closed the...

Chris did a good job keeping me updated about my car. I had asked my car to get washed and was happy it was clean when I came to pick it up.

The dealer lied and told us we have to service our car by Mercedes - when I asked if it was optional he said no. I just dont like when people lie

Timely , professional and exceptional customer service. Clean and friendly environment; ready and willing to provide service the client. Welcome drive up, neat look associates. Thank you

GREAT EXPERIENCE! SALESPERSON WAS HELPFUL, ATTENTIVE AND INFORMATIVE. FORMERLY USED MBUSA IN PARAMUS-HORRIBLE! I AM SO GLAD I SWITCHED TO BENZEL-BUSCH. I HAVE ALREADY SENT SEVERAL CUSTOMERS YOUR WAY-ONE OF WHOME ORDERED A TO-BE-BUILT G WAGON. YOUR CUSTOMER SERVICE IS FANTASTIC, AND MATTHEW, MY...

I recently purchased a MB GLE53 from Benzel Busch. Great dealership to work with, reliable and courteous. I can't say enough great things about my sales person Eli Kalajian. He is extremely knowledgeable, respectful, patient, and helped me every step of the way. Thank you so much Eli :)

once again professional ,efficient ,considerate care from scot bateman. hot chocolate was a treat while waiting for a cracked wheel replacement---surprised a MB wheel is not covered by warrantee

The staff was very courteous and extremely professional. The work on my car was done in a timely manner and was exactly the amount of time that had been estimated.

It is always a pleasure with this dealership. Everyone goes over and beyond. Eli is the absolute best. I have been dealing with him for many years

Dealership always has superb customer service. I have been a customer for ten years now. My last service appointment I dealt with Scott Bateman, and he was wonderful.

Great experience and service. Nice staff and nice atmosphere with great service Every thing was on time and the service was great. Will always use your dealership

Great experience and service. Nice staff and nice atmosphere with great service Every thing was on time and the service was great. Will always use your dealership

Always a fantastic experience. Doug Ryan is the best. This is my 2nd car from here and will not be the last! Doug always goes out if his way to make the customers a priority. Pleasure to see him again.

Always a fantastic experience. Doug Ryan is the best. This is my 2nd car from here and will not be the last! Doug always goes out if his way to make the customers a priority. Pleasure to see him again.

Service very quick fast and courteous. Team was very efficient knowledgeable. When entering the Service lobby the gentleman who took my information and passed me over Armando deservers recognition for outstanding courtesy and service. Thanks!!

It was a good experience again and great to see Dave Tangen again. I have know him for many many years and he always makes me feel comfortable. Thank you.

It was a good experience again and great to see Dave Tangen again. I have know him for many many years and he always makes me feel comfortable. Thank you.

Service very quick fast and courteous. Team was very efficient knowledgeable. When entering the Service lobby the gentleman who took my information and passed me over Armando deservers recognition for outstanding courtesy and service. Thanks!!

I had a great experience with Mike Vinci in purchasing my CPO C43 AMG. He was kind, extremely patient with me and responsive to all my questions and concerns. Even handled setting up my insurance.

We have used this dealership for the last 40 years. They continue to deliver the very best sales & excellent service to my husband and myself.

Mike Vinci is a great and knowledgeable salesperson and will help you get the best deal from start to finish. Hes good with the numbers and explaining everything.

Jay Lee, he was so kind and if I left messages, he called me every time. Jay helped for me to trade my previous car.

Everything was done both in a friendly manner and very professionally. My concerns were addressed and provision of a loaner car made the experience that much easier

Both sales men treated me with respect. Enjoy my sales experience with them on my 2018 SL 550. Looking to enjoy this car for years

I had an awesome , pleasant, very easy ,no nonsense experience. They made me feel sure of my purchase and they were the right company for my deal.

I have used Lou Gallo as my sales person for my past 3 vehicles and I think he is amazing! He made my recent purchase as easy and seamless for me, as he has in the past. He is one of the main reasons that I always go back to Benzel.

Their customer service is very good: courteous, hospitable, respectful. Prices for service could lower. Their sister branch in Orange county NY is cheaper. I hope they would reconsider and reevaluate their exorbitant prices.

Great everything and everyone very professional and sales representative was fabulous I would recommend my friends and co workers to this dealership without a problem.

Very attentive and professional and fast I would like recommend this diler to user it thank you for a good service. I can return thaks

Excellent staff who always go above and beyond whats required to insure that every concern is addressed. I have been to every Mercedes dealership in the area and Benzel Busch is the tip of the spear.

Could not ask for a better dealership. We have in the past bought mercedes from other dealerships. First time we buy from Benzel Busch but going forward we will only buy from them. Have recommended them to family and friends. Great service, beautiful dealership. For us, they are Mercedes!

This is my third vehicle with Benzel-Busch Benz. They are very professional, great customer service!! I will keep going back~ Thank you for everything.

this is my first time buying a car at his dealership and Doug Ryan was very helpful helping me in making ma decision . Good service !

This is my second car from benzel bush. Jay Lee is always very friendly and helpful. Excellent communication. Great service, professional. High recommended! I am extremely happy with my purchase. Thank you!!

For the last 15 years, Ive been leasing cars and without a doubt my experience with this dealership and its representatives was amazing. Their attention to detail, courtesy, and professionalism were outstanding and truly appreciated.

For the last 15 years, Ive been leasing cars and without a doubt my experience with this dealership and its representatives was amazing. Their attention to detail, courtesy, and professionalism were outstanding and truly appreciated.

I hate filling this in but service was stellar ten

This is my second car from benzel bush. Jay Lee is always very friendly and helpful. Excellent communication. Great service, professional. High recommended! I am extremely happy with my purchase. Thank you!!

I hate filling this in but service was stellar ten

Good service Accommodating Friendly Dependable Understanding Informative Quick response Courteous

Wonderful, The best! Talia is unbelievable regarding customer service!! Thank you Talia and Benzel Bush!!!

Chris Iseman is the best. Great communicator and hand on guy!

I can't thank you enough for your service today.

Our salesman, Peter, went above and beyond in helping us with our new truck. He handled everything in a very professional manner and I would highly recommend Benzel-Bush for anyone in the market for a new Mercedes. We are extremely thrilled with our new truck!

Professional. Facilities are clean and very pleasant. Staff very knowledgeable.

Service was great. Im not happy that I have the tire insurance and they charged me $110. Total xxxxxxxx.

Ignores Opinions of the client. We have been with this company for 12 years, but recently they have been very disappointing.

It was absolutely amazing working with Jay and Sal. Very courteous and to the point.

The unpredictability of the service department lessened the experience of purchasing a luxury car. However, my sales guy Frank Lauro, is truly a rock star. It speaks volumes of the level of commitment and dedication when he himself had to get the car ready and prepared in time for my birthday. ...

the Service was as usual-- STELLAR! every aspect was perfect. Thank you

Customer-centric service -- Scott resolved my issue with quickly and professionally.

Employees are courteous and welcoming. Lamont Saunders was knowledgeable and listens to the customer. Makes you feel comfortable and not rushed to make a decision

John was excellent and explain my issues with details. Happy

Frank is service is wonderful. On top of my repair and kept me informedr

Joseph and Joe always deliver This time cars were in short supply, but they followed through and my wife got the car she wanted Shes very happy Thanks

Everyone is very pleasant and professional It is hard to determine the quality of work performed as I just got the car back from being serviced.

Mr Yusuf was very helpful. 3 years ago, I had rented my first car from Mercedes with him and due to my satisfaction, I directly went to him for the new car. His positive energy makes the difference.

Mr Yusuf was very helpful. 3 years ago, I had rented my first car from Mercedes with him and due to my satisfaction, I directly went to him for the new car. His positive energy makes the difference.

doug ryan is a real asset to your company he has product knowledge and took the time to answer all questions. The overall experience was very positive.

doug ryan is a real asset to your company he has product knowledge and took the time to answer all questions. The overall experience was very positive.

Excellent and very efficient personal serve from MR. Jay Lee. Very happy with his service

This past Friday I leased my first Mercedes at Benzel Busch! Orlando went above and beyond to make it a really enjoyable experience. He was knowledgable on the cars, responsive to all of my questions and emails, and extremely patient with showing me the features of my new car. I look forward to...

Excellent and very efficient personal serve from MR. Jay Lee. Very happy with his service