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Authorized Mercedes-Benz Dealer in Englewood NJ | Benzel-Busch Motor Car

Authorized Mercedes-Benz and AMG dealer in Englewood NJ. New car sales, certified-preowned sales, service, and parts. Family-owned since since 1976, our unique approach to automotive retail is based on transparency, integrity, and superior attention to detail.

 

We're located at: 28 Grand Ave, Englewood, NJ 07631

 

And we have a new location at: 1 Mercedes Way, Harriman, NY 10926

 

Call us at: 201-567-1400

  • Sales hours

    Monday-Thursday 9am-7pm; Friday 9am-6pm; Saturday 9am-5pm; Sunday Closed

  • Service hours

    Monday-Friday 7am-6pm; Saturday 8am-4pm; Sunday Closed

  • Parts hours

    Visit our online parts store

Reviews

100
May 14th, 2022
I am always very pleased with the service I get at Benzel-Busch, particularly from Mr. John Powell. I do wish you still had Smart car loaners, since I don't want to be responsible for a Mercedes.
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92
May 12th, 2022
Completed service in the time they told us. Cleaned the car and completely satisfied with everything as usual with BBMCC . Chi’s Iseman terrific and notified us by text.
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100
May 12th, 2022
Absolute professionalism from the moment I walked in the door from the entire staff. I'm looking forward to working with this dealership in the future Mr. Paterno Cabrera was not listed in your directory as the Finance Manager 5 stars as well for Mr. Cabrera. He was a pleasure to work with &...
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100
May 12th, 2022
In my opinion there is no better automotive service center than Benzel Busch. Regardless of which person you work with.
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100
May 12th, 2022
Eli was very professional and great to deal with. Looking forward to buy at least 2 more vehicles.
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80
May 10th, 2022
David Nieves was excellent .Delivered my car after work. The intitial call to have valet service was not correct and I had to drop off my car.
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56
May 10th, 2022
We receive a car with the scratch and they charge us 500 to fix it :thumbsdown_tone2:
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92
May 10th, 2022
I do like how organized and the timing for services Very impress Continue happy with Benzel Busch dealer
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100
May 10th, 2022
Always a pleasure working with John Meyer. He is informative, professional. I would recommend Benzel Busch highly to family and friends.
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100
May 9th, 2022
Service great!! Very friendly, perfect service, and the person who helps is very friendly Good job
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100
May 6th, 2022
It was a real pleasure to work with John Meyer from the sales department. He was informative, professional and spent time with me going over all the new features of the GLC300. John also reached out to me after I picked up my new GLC to see if I had any questions and how it was going. Excellent...
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40
May 5th, 2022
They get 2 stars from me because Kathy Zagula was an excellent inside sales person, (now gone). The service department was a huge disappointment never going the extra mile to do it right. In the first two years of my lease they replaced the 12 volt battery 3 times, assuming it was the problem. Seems...
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100
May 4th, 2022
Messrs Solo and Armando epitomize professionalism and work ethics. I appreciate their enthusiasm which extends to the concierge and receptionists. I am always greeted courteously and respectfully and believe this team appreciates my business.
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100
May 4th, 2022
Orlando, our salesman, is the best. He was so helpful and made our experience simple and easy. Pat, the finance manager, also made the process seamless. Both of these guys deserve a raise.
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96
May 4th, 2022
I was taken care of by Dave and I found him to be extremely professional, friendly, organized and service oriented. He went above and beyond to give me an excellent customer service
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86
May 4th, 2022
Great location. Modern and clean facility. Friendly and support staff. Very responsive to All customer queries.
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100
May 4th, 2022
My experience at Benzel bush has been nothing but great, excellent customer service, friendly, attentive and very helpful
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100
May 4th, 2022
Jay Lee is the best dealer & he is very kind and professional. Thanks Jay & hope to see you again.
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20
May 3rd, 2022
When a woman walks into a service department of any high-end dealership there is some sort of fear that overcomes her. I’ve been a client of Benzel Busch services department for over six years now. As a proud owner of a G63 I like to keep my vehicle in tip top shape. Christopher Iseman Service...
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100
May 3rd, 2022
Service reps are very professional. Facilities are clean and comfortable. All the work was done on a timely basis.
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100
April 27th, 2022
Was in and out and all the steps went smoothly! Always great service! Communication went well.
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100
April 27th, 2022
Nice car, beautiful shop, and great staffs. Steven David did his best to make the purchase easy and possible. Completely satisfied!
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100
April 26th, 2022
Fabulous service from all! Big thanks to Talia, she is the best! We have been so very pleased throughout the years with our vehicles and with the expertise at on every level at the Dealership!
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100
April 25th, 2022
I would like to thank everyone in the dealer because they are very nice and helpful special my advisor, Frank Armando
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100
April 23rd, 2022
Our sales representative are very friendly, professional and helpful. Do his best to meet our needs and provide alternative plans. We had a fantastic experience here. I would recommend my representative to all of my friends.
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100
April 22nd, 2022
Always prompt service and attention to details. Loaner car available, work done and car washed.
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100
April 21st, 2022
Quick and timely service. Clean facilities with pleasant waiting area. Knowledgeable and friendly service advisor.
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100
April 20th, 2022
Very prompt and professional environment My representative was informative and straight to the point. He even offered me his cell number to stay in contact while my car was being serviced!
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100
April 20th, 2022
Had a fantastic experience and Benzel Busch and will go back for my next car.
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100
April 19th, 2022
Friendly extremely helpful pleasant everything wonderful my rating is excellent thank you so much Ann Marie
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92
April 19th, 2022
Always friendly and explains exactly what the problem is. and fix it right good customer service
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92
April 19th, 2022
Very helpful and great service. They were very kind, efficient and provided great service. Would go back again for all my Mercedes care needs.
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100
April 19th, 2022
Staff is very professional and diligent. They all make you feel home and be part of a big family
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100
April 19th, 2022
Great experience! Our 4th car purchased there. Peter Poliandro is an excellent sales rep. Highly recommended.
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100
April 19th, 2022
They were all over it and made it easy. Highly recommend them. The lease process was very smooth.
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36
April 19th, 2022
Received e mail for $150 off maintenance.Told it could not be used for A service and it says that. Nowhere does it say that on my email. The email I received even mentions express service. Very frustrating.
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100
April 18th, 2022
As always Bendel Busch was amazing. The team is on point. Communication is great and timing is as well.
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100
April 18th, 2022
It was a pleasure dealing with Frank Lauro. Very professional and always called with an update on when the vehicle was going to arrive.
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72
April 15th, 2022
The attention and customer service could be better and more friendly. It seems like they are always in a bad mood. No smiles.
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100
April 14th, 2022
Excellent services on time. No wait we’ll always use this service. The people was excellent
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DealerRater
20
April 14th, 2022
Horrible. My car was returned with the passenger console totally unattached . Left on the floor with the invoice. I can’t attach it. 10 documented unanswered phone calls.very difficult to get a human being to speak to….$385 for a diagnosis that an apprentice mechanic could of told me. They had the...
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40
April 13th, 2022
The service advisor was very unfriendly, interested in only selling services, and was not willing to offer any additional help or information.
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90
April 13th, 2022
Extremely helpful and attentive. Giovanni and Mike Vinci made the process of returning a vehicle and leasing a new vehicle very easy. Highly recommend both of them. Great experience as I have been a loyal customer for many years.
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64
April 12th, 2022
I was told about 2 pm that my car service was finished and that it was being washed and would be delivered to me. at 5:30 pm still no call or info. i called a few times and got someone around 6 that said there was a snafu and the car would be delivered tomorrow. the lack of communication in telling...
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100
April 11th, 2022
What a wonderful experience in purchasing my new car! Excellent sales (Michael Vinci) and all around service service! From start to finish my car was ready for me to drive away with finance and insurance in less than 2 hours. Excellence plus!!
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85
April 10th, 2022
The service was fast and easy. The gentleman said it will be half price if I wait. So I waited instead of getting loaner car. Thanks for the information!
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20
April 8th, 2022
The car has only 53k miles, 3 over warranty and incurred $2,200 expense to replace crank case vent line. I asked for some good will accommodation but they denied any support - too bad it’s out of warranty. Even with advance appt time to return loaner and retrieve my car - they didn’t deliver it for...
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100
April 8th, 2022
Painless process every time. High quality loaner car options. Very convenient. Excellent communication during entire process.
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100
April 7th, 2022
All staff are friendly The work is done quickly and accurately. Thank you to everyone who helped.
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20
April 6th, 2022
Bad response I never got return call or email Actually no professional mind No recommendations .
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100
April 6th, 2022
Pleasant professional service, went above and beyond to make the process as smooth as possible. Well run
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96
April 5th, 2022
A dealership with longtime staff who are very welcoming and knowledgeable and take the time and care to address any questions/concerns.
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100
April 4th, 2022
Very satisfied on their service. Friendly and kind people help me to fix my car. Thank you
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96
April 4th, 2022
Benzel-Busch has provided the excellent service for the GLC I wanted. John Meyer has done excellent job.
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40
April 3rd, 2022
Horrible, my car is only two years old, has only 8,000 miles and still under warranty. The car died on the road several times the past two months and was finally towed to the Englewood service department last week for repair due to 12V battery problem as shown on the screen of the car. I asked the...
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100
April 1st, 2022
I came from Long Island for a recall service on our 2008 Smart as Rally Motors dropped Smart service. From the first call everyone was very courteous and knowledgeable! I had to confirm with the parts person then switch back to another attendant for the appointment. I was taken right on time and of...
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100
April 1st, 2022
My family came to test drive a glb amg. Salvino and Steve made us feel welcome and comfortable. They worked with us in search of our car. Sadly our budget couldn’t work right now for my dram car. There was no pressure to buy. It’s been over a week since we had our visit. We still cant forget the 5...
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80
April 1st, 2022
Usually excellent service. However the last repair service done recently was flawed. More attention to detail is necessary.
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100
March 31st, 2022
Chris Iseman was very helpful from start to finish, service was finished ahead of schedule and came in at less the quoted price. Always worth the trip to Benzel- Busch
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80
March 31st, 2022
took them a bit to get back to me about whether or not my tire insurance, which was purchased through mercedes, would cover my tires that needed replacing but as soon as it was confirmed, they changed my tires really quickly, very accomodating
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100
March 31st, 2022
Great service department from start to finish would recommend Englewood New Jersey Benzel- busch Motor Car.
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100
March 30th, 2022
good teamwork at the service department and friendly. And convenience location for service. Service adviser is experienced on our situation with the car.
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100
March 30th, 2022
Excellent service - attention to detail - they made us feel like their only customer - super easy to deal with
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100
March 29th, 2022
Orlando from your sales areas was extremely helpful and assisted with all needs to close the transaction all the way to delivery.
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96
March 29th, 2022
Your sales person Johanna, is excellent and very efficient. Knows what she is doing and gets her work done quickly. Great sales person over all.
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100
March 29th, 2022
Great customer service awesome help in answering my questions. The knew the car was in great hands.
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100
March 29th, 2022
I have been working with Benzel Busch exclusively since 1994. They are beyond words. Excellent service. Every time a lease is up they make it simple to get a new car. Superb dealership.
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100
March 28th, 2022
Matthew, Bob and Carlos were awesome. Super professional and exemplified an extremely high level of customer service! Thank you all for your assistance !
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100
March 28th, 2022
Very professional service from start to finish and Chris very professional and gentle good good
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100
March 28th, 2022
Doug Ryan is the best! After searching NYC dealerships, I ended up at Benzel Busch which was the best decision ever!!!
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96
March 28th, 2022
We have enjoyed our business working relationship turned personal in more ways than one, due to the excellent customer service and work ethics of two people in particular at this dealership, which are Sales Manager Salvino and Salesman Joseph Yusaf, both of whom we have leased several S Class cars...
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28
March 28th, 2022
I’m sorry to report that it was not what I would expect from a luxury car dealership.
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86
March 26th, 2022
Very Pleasant experience, everyone I dealt with was very professional.they were very knowledgeable. Giovanni makes the process easier!
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100
March 26th, 2022
Very professional and knowledgeable. Salespersons were very helpful in addressing my requirements for a new vehicle.
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96
March 25th, 2022
Very clean; staff professional; always willing to assist; fifth car leased from this particular dealership
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100
March 24th, 2022
My experience with the sales department was excellent and I would definitely return next time I need another vehicle
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100
March 23rd, 2022
This is a best dealership in USA! I have 3 cars from this dealership and happy. Thank you guys! Keep like that !
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100
March 23rd, 2022
This is our third lease with Benzel Busch and each experience surpasses the last. We have worked with Yusuf, who is responsive, super helpful, and simply delightful to work with. Even the most dreaded part of sitting with finance to finalize the deal was fast and easy.
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100
March 23rd, 2022
It was an absolute pleasure to work with Orlando Dranguet and the GSM Joe Herman. They made the entire process easy from negotiation to delivery.
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100
March 22nd, 2022
I will give them 5 stars.they are very professional customer services and they Are very nice.
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100
March 22nd, 2022
The sales lady, JoAnn (Jo Jo) was very professional and informed me of everything pertaining the sales, the process, and also explained the inside of the GLC 300 Coupe that I purchased, on how to operate everything!
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100
March 22nd, 2022
Timely response and kind attention to special requests. Willing to take additional steps to meet personal request.
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86
March 21st, 2022
Jim was beyond courteous, helpful, attentive and professional. He made the buying experience so easy and pleasant. I am so grateful. Thank you, Jim!
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100
March 21st, 2022
Eli was the extremely helpful and guided us during the entire process. He went above and beyond expectations
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100
March 19th, 2022
Rich was so nice and helpful. Answered all my questions and was very attentive. Great place.
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89
March 17th, 2022
Timely and courteous service. Well organized, clean loaner. It took a while to get the car back which could have been communicated better.
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100
March 17th, 2022
We cannot believe how easy it was to purchase a car inter-state. The sales representative was most helpful.
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100
March 15th, 2022
I got an unexpected blowout on the highway. I pulled into Englewood and into the dealership everyone was professional and kind to the gentleman that took my car gentleman who set up my appointment the woman at the coffee bar… Although I bought my car at another dealership I would definitely come...
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100
March 15th, 2022
Amazing customer service and communication thru Matthew who exceeded our expectations by getting us the AMG package we wanted for our car. The overall experience with the managers and financial department was easy and quick, and their vehicle inventory makes it an easy in and out for most clients...
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100
March 15th, 2022
The Benzel Busch service experience is in a league of its own. I never get tired of praising each and every one of their representatives. They are that good. From the time you pull into their service bay - until the time you pick up your vehicle.
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96
March 14th, 2022
The service was performed in a professional manner it was clear in terms of what was going to be done and the online materials sent to review and authorize the work made it easy for us to coordinate the service. The service rep David was very informative and stayed on top of the transaction as well.
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96
March 11th, 2022
Always a premium dealer. Very punctual. In and out in less than 2 hours. However you should plan and communicate the things you need to be done during scheduling your appointment, otherwise you need multiple trips.
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100
March 10th, 2022
Geraldo "Jerry" Martinez was a very helpful in finding me a car. He was persistent in communicating with his manager until he found something I was willing to buy, Throughout the process, he was friendly and a pleasure to work with. Carlos Gonzalez was also a pleasure to work with because was...
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100
March 10th, 2022
Thanks to Gerardo Martinez “Jerry” who made my experience absolutely smooth, with a clear communication and attentive to my needs. Jerry went above and beyond going in on his day off to make sure I received my vehicle the day I was available.
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DealerRater
20
March 8th, 2022
They misled us about how long a very standard oil change would be, Waiting in the dealership for over two and half hours when we were told the car would be ready. That was after we dropped the car off in the morning and it sat there ALL day. They told us they were just very busy that day. Poor...
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100
March 8th, 2022
Benzle Team was extremely accommodating to my needs and late hour shchedule. They made the entire buying process super seamless!!
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20
March 7th, 2022
Last week I scheduled the yearly "Express" service checkup on my 2021 Mercedes. This is the fourth Mercedes that my wife and I have leased from Benzel Busch. This was an extremely poor experience with the Benzel Busch staff. I was ignored when inquiring about the whereabouts of my vehicle as it...
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100
March 7th, 2022
Very helpful and friendly staff, comfortable waiting area, no hassle service. Overall, very happy with the experience.
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40
March 6th, 2022
I took my 2021 GLS 580 for service and explained that I was having an issue, since purchase on 8/2021. They told me they would look into it during my 10K service. When I picked up my vehicle 3 days later, I was told that the problem had been addressed. Five days later, the problem continued. I...
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96
March 4th, 2022
Very attentive to my needs and cordial. A very comfortable experience. Wait time was acceptable
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96
March 4th, 2022
I was given excellent service by salesman Michael Ehrlich. It was a seamless experience from start to finish. I was in my new car within 24 hours.
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DealerRater
100
March 4th, 2022
Completely pleased with the service and enjoyed the use of the loaner car which was a beautiful new car, completely clean and easy to pick up.
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100
March 4th, 2022
Personable, very efficient, and true to their word. Stresses. There's also a very comfortable waiting area.
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DealerRater
100
March 3rd, 2022
Service was impeccable, car came back perfect, on time, everything as expected, loaner was helpful
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DealerRater
100
March 2nd, 2022
The scheduling of my first service was effortless. The driver brought my loaner car on time and brought it back in perfect condition. It was an amazing experience.
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86
March 2nd, 2022
Jay Lee is a great guy with good and effective communication skills. Perfect experience. Transparency on the finance dept can be improved.
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92
March 1st, 2022
I have been a customer here for 30 years. They are nice and always helpful.
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50
February 28th, 2022
Very friendly salesperson, check plus. Back office however is all confusion and has wasted much of my time. After a literal quarter year, everything seems to be resolved.
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DealerRater
100
February 28th, 2022
Frank Lauro is the consummate professional - On short notice , he pulled off a seamless delivery
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100
February 28th, 2022
Great service Kept me posted on the progress of my vehicle via text! The person always kept me informed
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64
February 26th, 2022
Needs to improve us timer service. It took over a month to get car fixed and no one ever. All to provide update on the car.
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60
February 26th, 2022
I still have paint on my interior Of my back doors. That needs to be cleaned off and took longer than necessary for my service
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DealerRater
100
February 25th, 2022
Giovanni is one of the best salesman that I have ever met he does a great job ..I bought about four cars off of Him he does great service. And gets the deal done. ….
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100
February 25th, 2022
I had a great experience with Matthew. He is very knowledgeable and professional of what he does. No other dealership compare to Benzel and Busch! Thank you Matthew Paparazzo!!! You made my purchase with ease!
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DealerRater
28
February 25th, 2022
Complete con artists, they gave me a service price over the phone, I go in and find out they are short staffed and takes me 2 1/2 hours for me to get a service loaner that I never asked for. Then, upon getting a service advisor he told me my services were gonna be $200 more than what I was initially...
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52
February 25th, 2022
I had made a reservation for an Express Service at 9:30AM. I got there at 9:18 and waited as they told me to do. But it was not until 10:20 they said they found my car and can do the job by 12 Noon. I was very upset as the Express Service for Service B is supposed to be guaranteed in 1 hour, so I...
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100
February 24th, 2022
Efficient with the time it took to get the work completed. Great communication! Easy appointment process.
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76
February 24th, 2022
I am satisfied all the time. Very good service and kind people all the time
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64
February 23rd, 2022
Had one tire and one wheel rim replaced. I have wheel and tire insurance. I am supposed to be financially responsible, at most, for $50 deductible, yet I was forced to sign and acknowledge I would be responsible for all costs, beyond what the insurance company agrees to pay, which they said may...
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92
February 22nd, 2022
Excellent service, extremely clean and wouldn’t go anywhere else. Very professional at all stations
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DealerRater
100
February 21st, 2022
Wonderful service and friendly, professional people. Will be going back when I need a service.
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DealerRater
96
February 21st, 2022
Matthew was great all along. The transaction was smooth. Well trained personal overall. Waiting to meet him in person…
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DealerRater
100
February 21st, 2022
Always a great experience getting my car serviced at Benzel Busch. Everyone is always so pleasant!
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DealerRater
100
February 21st, 2022
Orlando took great care of me & my MB GLC that's why I have been a customer foe 25 years!
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DealerRater
100
February 19th, 2022
Orlando was amazing, the whole experience was smooth. When we get another car we will only deal with Orlando.
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DealerRater
100
February 18th, 2022
Valet service was reliable and quick. Car was brought back cleaned and vacuumed. All concerns were addressed.
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DealerRater
100
February 18th, 2022
They always make bringing your car in for service quick and easy experience. Everyone is courteous!
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DealerRater
100
February 17th, 2022
Very professional and well prepared. Service department was very fast and efficient . easy to make appointment
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DealerRater
100
February 17th, 2022
Service department was very fast and efficient. Scheduled appointment online, showed up for service "A", waited for only 1 hour, work on car completed and back on my way home in short order.
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64
February 17th, 2022
It was an easy process although I didn’t enjoy the experience with the device manager. He was an old white man and tried to mansplain things to me. He didn’t even tell me when my car was going to be ready! I had to text the next day to Check in. I rather not have the same Service person going...
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100
February 16th, 2022
VERY PREPARED & PROFESSIONAL. NO SURPRISES AND DEAL WAS AS STATED BY ORLANDO. STACY WAS HELPFUL AND EFFICIENT WITH THE FINANCE.
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DealerRater
100
February 14th, 2022
I got my GLE450 at Mercedes-Benz of New Rochelle and always serviced it in New Rochelle too. However, recently MB of NR stopped giving Saturday service appts. So I booked my appointment at Benzel-Busch because they offered Saturday service appointments and I am too busy during the weekdays. I must...
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DealerRater
100
February 13th, 2022
I would like to thank Frank Armando so much because he’s the best and very helpful advisor. He always explain to me what’s going on?
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DealerRater
100
February 11th, 2022
It was nice of Mercedes Benz to give me a call on the Takata airbag recall that was done free of charge.
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DealerRater
68
February 10th, 2022
I think overall, the services department did a good job i fixing the issue with my vehicle. Thank you Bunzel Busch.
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DealerRater
100
February 10th, 2022
Frank Armando was informative and helpful telling me what needed service, the cost and when the job would be completed. Thanks Frank
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DealerRater
100
February 10th, 2022
AS ALWAYS HELPFUL , EXCELLENT SERVICE ..MR.SCOTT BATEMAN READY FOR MY VISIT EXPLAINED EVERYTHING....THANKS ALEX
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DealerRater
100
February 10th, 2022
Orlando is the man, probably the best car buying experience I have ever had. Will only deal with him going forward.
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DealerRater
48
February 10th, 2022
Communication with the receptionist relaying message to service advisor and service advisor to customer is very poor. Customer sat. Poor
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DealerRater
96
February 7th, 2022
As always, Scott Bateman was ready for my visit, explained what they would do and how long it would take and gave me an estimated price assuming no surprises.
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DealerRater
100
February 6th, 2022
I'm please from the results and the fact that other repairs coming, I was given estimates of the cost in anticipation. this allows me to budget and work with my consultant to determine which of the repairs will need first attention.
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DealerRater
100
February 4th, 2022
Excellent customer service Great environment, nice car inventory , very professional and efficient human resource, thanks again
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DealerRater
100
February 4th, 2022
Buying my car was easy, start to finish. I dealt with a professional, knowledgeable salesperson who was extremely helpful.
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DealerRater
100
February 4th, 2022
Always helpful and ready to explain any problem The service writers are most helpful and offer their advice as well
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DealerRater
100
February 3rd, 2022
Scott Bateman is by far one of the best guys at BB Englewood. Every time I bring my car for service, it is a breeze. No mistakes, no trying to sell you stuff you don't need, always a very cordial and transparent transaction. Kudos to Scott, it is the reason I keep on going to Benzel-Busch for service.
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DealerRater
40
February 3rd, 2022
They charged me $8000 on everything that wasn’t the issue and failed to even diagnose the problem. It bucks. They didn’t take a test drive before and after. but instead said it was radiator needs replacing, needs tires, needs oil pump. I feel ripped off. And have zero confidence in service...
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DealerRater
96
February 2nd, 2022
I would like to say that the sale representative, Rich Palm, was extremely helpful and knowledgeable about the vehicle I selected. I'd recommend anyone interested in purchasing a MB to speck with Rich.
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DealerRater
100
February 1st, 2022
Great people, clean. Friendly to work with. Always ready to assist me. Never have a problem.
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DealerRater
100
February 1st, 2022
This is the 2nd time purchasing a new car with same salesman in this location and always pleasure and trusty.
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DealerRater
96
February 1st, 2022
Always courteous & knowledgeable attention both in sales & service depts.you get the feeling that they care for the customer & treat you like friends.
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DealerRater
100
January 31st, 2022
Rich Palm was very helpful with our new vehicle and John Powell was a great assist on the maintenance side.
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DealerRater
96
January 31st, 2022
Service A done promptly and delivered as promised as I waited in the lounge area. Express service is great, especially for an early riser like me so I can get in and out early. Harold was pleasant and kept me posted on the progress, and made sure that I was able to take advantage of the $150.00...
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DealerRater
92
January 31st, 2022
Great Great customer service. Jerry was excellent! My car buying experience was very smooth process
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DealerRater
100
January 30th, 2022
Several times now i have dropped off my car without having an appt due to emergency and every single time they have taken great care of me. Most recently my car got damaged by an electrical wire that fell on my car and scratched it everywhere. i also suspected some electrical damage so i figured to...
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DealerRater
100
January 30th, 2022
I drove from Maryland to pick up an GLB that I could not find in Maryland. Fifteen minutes with Ben of Benzer-Bush , gave me more time and information than any other dealer in PA, DE, or MD. He went out of his way to find exactly what I wanted. I drove 5 hours, picked up a sparkling, magnificent...
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DealerRater
40
January 28th, 2022
We accidentally left our garage remotes in the loaner car. I called within hours of returning the loaner car to notify and request the return of remotes. Remotes not returned and subsequently lost as far as I know as nobody has followed up with me. I was given one remote but that remote is not even...
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DealerRater
100
January 27th, 2022
They handled/solved my problem immediately... They were very professional; and I couldn't ask for more with my service call
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DealerRater
96
January 25th, 2022
Great reliable fast friendly service. Second time purchasing from here and cant ask for better dealership.
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DealerRater
100
January 25th, 2022
The service provided was smooth and efficient, making the process very hassle free as a buyer. I appreciated the follow ups even after purchasing my vehicle.
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DealerRater
100
January 25th, 2022
Fast service and was a very pleasant experience! Loaner was clean and ready! My vehicle came back clean inside and out.
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DealerRater
100
January 25th, 2022
I had an excellent experience that's why I keep on going back again and again
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DealerRater
100
January 25th, 2022
Everything worked smooth and well. The vehicle came super fast during these tough time to make. I was served excellent service by Jay Lee Account representative such as making an appointment, ordering, picking up, and explaining features of new vehicle. Finance team great. All other workers are...
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DealerRater
96
January 25th, 2022
Great reliable fast friendly service. Second time purchasing from here and cant ask for better dealership.
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DealerRater
100
January 25th, 2022
The service provided was smooth and efficient, making the process very hassle free as a buyer. I appreciated the follow ups even after purchasing my vehicle.
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DealerRater
100
January 25th, 2022
Fast service and was a very pleasant experience! Loaner was clean and ready! My vehicle came back clean inside and out.
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DealerRater
100
January 25th, 2022
I had an excellent experience that's why I keep on going back again and again
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DealerRater
100
January 25th, 2022
Everything worked smooth and well. The vehicle came super fast during these tough time to make. I was served excellent service by Jay Lee Account representative such as making an appointment, ordering, picking up, and explaining features of new vehicle. Finance team great. All other workers are...
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DealerRater
100
January 24th, 2022
Great service! Always a pleasure! Benzel Busch is the best delaership around to lease your new Mercedes!
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DealerRater
100
January 24th, 2022
Very happy with the service, friendly staff and work was quickly done. Still miss the pre-pandemic days, when there were good pastries and fruits.
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DealerRater
100
January 24th, 2022
Very happy with the service, friendly staff and work was quickly done. Still miss the pre-pandemic days, when there were good pastries and fruits.
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DealerRater
100
January 24th, 2022
Great service! Always a pleasure! Benzel Busch is the best delaership around to lease your new Mercedes!
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DealerRater
80
January 22nd, 2022
Waited too long for service wasnt told the correct time when I made appointment. Would have opted for a loaner if I was told how long this service would be
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DealerRater
92
January 21st, 2022
Benzel Busch did a good job as always, the delivered ahead of schedule, everyone was polite and courteous
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DealerRater
92
January 21st, 2022
Benzel Busch did a good job as always, the delivered ahead of schedule, everyone was polite and courteous
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DealerRater
100
January 20th, 2022
Very professional and organized environment. Cars are placed in and serviced with great attention to details. Wonderful location that had a walk-able downtown with many shops and restaurants should you want to wait.
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DealerRater
100
January 20th, 2022
Very good customer service, nice people, helpful and give solution for all our requerimientos. I love my new car.
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DealerRater
100
January 20th, 2022
Great customer service . Experience sales help us through the buying process . Care about customer need and being great help. Pick up vehicle was quick and easy.
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DealerRater
100
January 20th, 2022
Great customer service . Experience sales help us through the buying process . Care about customer need and being great help. Pick up vehicle was quick and easy.
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DealerRater
100
January 19th, 2022
Chris in service had gone above and beyond in order to get my Mercedes back on the road.
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DealerRater
100
January 18th, 2022
Salesperson was helpful and great. I love my new car and the process was painless.
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DealerRater
96
January 17th, 2022
Very professional warm environment. Cars are placed in an organized way. Great location easy parking
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DealerRater
100
January 15th, 2022
Everything about Mercedes Benz is top notch. They are fast and efficient with their service. Lino is very attentive and professional.
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DealerRater
100
January 15th, 2022
Everything about Mercedes Benz is top notch. They are fast and efficient with their service. Lino is very attentive and professional.
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DealerRater
100
January 15th, 2022
Great staff specially Scott Bateman for service And Neil Newman for collision also Socio is great
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DealerRater
100
January 15th, 2022
Great staff specially Scott Bateman for service And Neil Newman for collision also Socio is great
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DealerRater
100
January 15th, 2022
Great as always with Joseph! Hes the best! Thank you Joseph! We love our new car! Its Great!
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DealerRater
100
January 15th, 2022
Great as always with Joseph! Hes the best! Thank you Joseph! We love our new car! Its Great!
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DealerRater
20
January 14th, 2022
4 visits to replace one tire. Then you forgot to replace it. experience was terrible. .
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DealerRater
20
January 14th, 2022
4 visits to replace one tire. Then you forgot to replace it. experience was terrible. .
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DealerRater
92
January 14th, 2022
The attendant were professional, respectful and listen to my concerns. My car was serviced at approximate time
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DealerRater
92
January 14th, 2022
The attendant were professional, respectful and listen to my concerns. My car was serviced at approximate time
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DealerRater
96
January 13th, 2022
Good customer service and great quality of the work done to the car, but the online payment was not working so I have to go in person
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DealerRater
90
January 13th, 2022
I enjoy going to Benzel bush. Because, I always, find the right vehicle for me. I like my salesmen. We always have options. They dont pressure me. On buying.
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DealerRater
96
January 13th, 2022
Good customer service and great quality of the work done to the car, but the online payment was not working so I have to go in person
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DealerRater
90
January 13th, 2022
I enjoy going to Benzel bush. Because, I always, find the right vehicle for me. I like my salesmen. We always have options. They dont pressure me. On buying.
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DealerRater
100
January 12th, 2022
Harold was very helpful and knowledgeable about my car.Explained everything about the service I was getting .Great experience and service.Thanks a lot.
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DealerRater
100
January 12th, 2022
Such an excellent place for service. Always a pleasant experience coming to this dealership benzel busch
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DealerRater
100
January 12th, 2022
They are always helpful and efficient. Get the job done quick and work with you. Amazing staff and service.
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DealerRater
92
January 12th, 2022
The car was in for routine service. The service took about 40 minutes. The wash and checkout took an additional 40 minutes. Additionally the check out was somewhat confusing. I received 3 texts that my car was ready, including one after I left the dealership.. All the time I was sitting in the...
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DealerRater
100
January 11th, 2022
I've been with Benzel Busch always treat me like a king no hassle this time I've used your service person Mr. Stephen which walk with me along the process very professionally thank you very much, highly recommend it
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DealerRater
100
January 11th, 2022
Talia was terrific. Knowledgeable, patient and yet persistent. Even as issues came up with Mercedes corporate Talia communicated immediately and suggested constructive solutions to reach a happy ending. This is the second car we have bought from her and we will keep coming back.
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DealerRater
100
January 11th, 2022
Talia was terrific. Knowledgeable, patient and yet persistent. Even as issues came up with Mercedes corporate Talia communicated immediately and suggested constructive solutions to reach a happy ending. This is the second car we have bought from her and we will keep coming back.
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DealerRater
100
January 11th, 2022
I've been with Benzel Busch always treat me like a king no hassle this time I've used your service person Mr. Stephen which walk with me along the process very professionally thank you very much, highly recommend it
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DealerRater
100
January 10th, 2022
Excellent service. Steven David was very generous with his time and showed me several options. The finance team was extremely helpful. The entire experience was world class.
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DealerRater
100
January 10th, 2022
Excellent service. Steven David was very generous with his time and showed me several options. The finance team was extremely helpful. The entire experience was world class.
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DealerRater
100
January 8th, 2022
I called the service department when I received a low coolant message in my car, they said to come right in and theyd take care of it. I pulled into the express lane, and 45 minutes later I was done. As always, I was treated with amazing customer service. They always go above and beyond whether...
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DealerRater
36
January 7th, 2022
I was told that my car will be ready in 45 minutes , but on one even bothered to come and talk to me for 45 minutes!!
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DealerRater
36
January 7th, 2022
I was told that my car will be ready in 45 minutes , but on one even bothered to come and talk to me for 45 minutes!!
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DealerRater
100
January 6th, 2022
very professional, friendly and courteous......communication was timely and effective.....when picking up my vehicle the process was very organized
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DealerRater
96
January 6th, 2022
Everything was done remotely! Communication was easy! Everything was transparent! Car was delivered to my house!
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DealerRater
100
January 6th, 2022
very professional, friendly and courteous......communication was timely and effective.....when picking up my vehicle the process was very organized
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DealerRater
96
January 6th, 2022
Everything was done remotely! Communication was easy! Everything was transparent! Car was delivered to my house!
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DealerRater
100
January 5th, 2022
Like always, Joseph Simsek is amazing! Not first experience, have dealt with him many times, and always a pleasure.
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DealerRater
96
January 5th, 2022
Good attitude. Very experienced. Accurate fix all the problems. I am very happy with your service.
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DealerRater
100
January 4th, 2022
Richard is extremely knowledgeable person. Answered all my questions and was very attentive. The Dealership looked modern and clean with all latest models.
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DealerRater
100
January 4th, 2022
Benzel Bush has great customer service, purchased my first car from them in 1997. The service was sooooo amazing I never purchased any other car but a mercedes!!!! Don't want any other car! Love love love a Mercedes Benz automobile.:blossom:
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DealerRater
100
January 4th, 2022
This dealership is the best in the bergen county. Best in sales, best in finance, best overall.
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DealerRater
96
January 4th, 2022
Great dealership and people to deal with, second purchase in 3 years and will go to them for my next Mercedes purchase.
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DealerRater
36
January 1st, 2022
When I called about my issue I was told no one was available to take my call. I told the girl who answered I would hold as my issues was not resolved after I brought my car in and she hung up on me.
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DealerRater
36
January 1st, 2022
When I called about my issue I was told no one was available to take my call. I told the girl who answered I would hold as my issues was not resolved after I brought my car in and she hung up on me.
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DealerRater
100
December 31st, 2021
The dealership was very professional, efficient and helpful with meeting our needs. We always feel qe got a great car at a fair price.
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DealerRater
45
December 31st, 2021
Slow, disorganized, inconsistent messages. In my 40 years as a B-B customer my worst e.xperience.
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DealerRater
45
December 31st, 2021
Slow, disorganized, inconsistent messages. In my 40 years as a B-B customer my worst e.xperience.
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DealerRater
100
December 30th, 2021
The staf is always courteous, professional and very helpful. Even though, I didnt have an appointment, my flat tire was resolved within an hour. There is no other dealer as better than Benzel -Busch.
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DealerRater
96
December 30th, 2021
Dealership did a excellent job keeping me informed of the progress of my repair. Gave me a step by step understanding of my options. The loaner was an added bonus.
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DealerRater
100
December 29th, 2021
BB service executives are very responsive & professional; and provide timely updates. Car is consistently returned to me in a clean condition.
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DealerRater
100
December 29th, 2021
We get all of our service done at Benzel Busch and now buy all our vehicles from Benzel Busch. The service department is outstanding as is the sales department.
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DealerRater
96
December 29th, 2021
I did not buy my car from this dealership but everyone is so nice and friendly every time I come in.
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DealerRater
96
December 29th, 2021
We bought a car here recently and I gotta say Lino is awesome. The service is amazing.
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DealerRater
100
December 29th, 2021
Joanne was very helpful and friendly, the best Mercedes dealer in the area. My wife and I were very satisfied with the car.
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DealerRater
100
December 29th, 2021
BB service executives are very responsive & professional; and provide timely updates. Car is consistently returned to me in a clean condition.
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DealerRater
100
December 29th, 2021
We get all of our service done at Benzel Busch and now buy all our vehicles from Benzel Busch. The service department is outstanding as is the sales department.
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DealerRater
96
December 29th, 2021
I did not buy my car from this dealership but everyone is so nice and friendly every time I come in.
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DealerRater
100
December 29th, 2021
Joanne was very helpful and friendly, the best Mercedes dealer in the area. My wife and I were very satisfied with the car.
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DealerRater
96
December 29th, 2021
We bought a car here recently and I gotta say Lino is awesome. The service is amazing.
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DealerRater
96
December 28th, 2021
I have purchased vehicles from other Benz dealers; no one compares to their first hand service and knowledge. I recommend you stop in and consult with one of their sales associates.
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DealerRater
100
December 27th, 2021
All the staffs were very courteous and was able to pick my vehicle in one day.
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DealerRater
100
December 27th, 2021
It was great experience with this dealer. Helped me a lot with everything. Thank you so much.
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DealerRater
100
December 25th, 2021
The service Manager Craig was amazing. He provided exceptional service. Highly recommend this dealership. Mario Fini
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DealerRater
94
December 25th, 2021
It was a great pleasure working with Joseph , he is extremely knowledgeable and helpful. He helped us to pick the optimal vehicle configuration, which we are currently enjoying a lot and kept us informed about every step of the car delivery.
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DealerRater
100
December 25th, 2021
Always Great Will always Recommend Giovanni And Family at Benzel-Busch Motor Car Corporation Always helpful and accommodating
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DealerRater
96
December 25th, 2021
The service consultant, John Powell, is an exceptional associates. He is always going far and beyond to assist l. Thank you!
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DealerRater
92
December 23rd, 2021
Dave T did a great job taking care of my car as he did with my last car.
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DealerRater
100
December 23rd, 2021
I have bought at least 20 cars from this dealership. I can't imagine going anywhere else. Everyone on staff is most pleasant, knowledgeable, and courteous. The service department is A-1.
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DealerRater
90
December 23rd, 2021
John c Mayer was friendly, and very helpful on explanation about the car that I was looking for.
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DealerRater
96
December 21st, 2021
everything about benzel busch proceeds smoothly and professionally. From the moment you walk in you know this is a well run business entirely focused on providing top quality service. I see a service manager who knows me. My car comes back in great order and very clean. The cost is explained...
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DealerRater
100
December 21st, 2021
Great dealership.Makes you feel welcome and comfortable.very helpful and knowledgeable.I would certainly recommend friends and family to them.
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DealerRater
100
December 21st, 2021
Always pleasant and professional and leaves a good feeling of confidence about the service received and will always recommend the dealership
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DealerRater
100
December 21st, 2021
I have worked with Benzel Busch exclusively since 1994. Have probably leased/purchased 24 cars during that time (currently have 3). Their name is synonymous with client service. In all facets. Sales, delivery, service, etc.
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DealerRater
96
December 21st, 2021
everything about benzel busch proceeds smoothly and professionally. From the moment you walk in you know this is a well run business entirely focused on providing top quality service. I see a service manager who knows me. My car comes back in great order and very clean. The cost is explained...
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DealerRater
100
December 21st, 2021
Great dealership.Makes you feel welcome and comfortable.very helpful and knowledgeable.I would certainly recommend friends and family to them.
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DealerRater
100
December 21st, 2021
Always pleasant and professional and leaves a good feeling of confidence about the service received and will always recommend the dealership
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DealerRater
100
December 21st, 2021
I have worked with Benzel Busch exclusively since 1994. Have probably leased/purchased 24 cars during that time (currently have 3). Their name is synonymous with client service. In all facets. Sales, delivery, service, etc.
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DealerRater
100
December 20th, 2021
Always a great experience. Chris Iseman goes out if his way to take care of me and the work is always finished on time and professionally. Highly recommended!
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DealerRater
20
December 18th, 2021
As the consumer, I was never told the rate for servicing the chip...I never authorized any other work...I just had a oil change, my husband just replaced windshield wipers, ...then I was called to say check engine light on and it would cost 300 to check, that it may be emissions? I returned loaner...
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Cars.com
100
December 18th, 2021
I have excellent experience with the salesman Im happy :smiley: cause my dreams was have a good car like Mercedes Benz
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DealerRater
100
December 17th, 2021
Chris was great and always answered the questions I had. He always kept me posted on the service.
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DealerRater
100
December 17th, 2021
Talia Talia... great person to work with... wouldnt go anywhere else She knows the product the world environment today and puts it all together seamlessly She is goood she lets you buy the automoblie She doesnt sell it to you A skill Hard to find that today...
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DealerRater
92
December 17th, 2021
Very professional dealership/ service center me pressure on service requirements Im very happy with them. They will always have my business. Just offer some discounts.
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DealerRater
100
December 17th, 2021
Nice waiting area. Fast and neat service. The place.is a little busy though I will come back for another service.
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DealerRater
90
December 17th, 2021
It took 6 months to pick up my new car which was a special order during the pandemic & the chip shortage.
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DealerRater
100
December 17th, 2021
Chris was great and always answered the questions I had. He always kept me posted on the service.
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DealerRater
100
December 17th, 2021
Talia Talia... great person to work with... wouldnt go anywhere else She knows the product the world environment today and puts it all together seamlessly She is goood she lets you buy the automoblie She doesnt sell it to you A skill Hard to find that today...
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DealerRater
92
December 17th, 2021
Very professional dealership/ service center me pressure on service requirements Im very happy with them. They will always have my business. Just offer some discounts.
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DealerRater
100
December 17th, 2021
Nice waiting area. Fast and neat service. The place.is a little busy though I will come back for another service.
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DealerRater
90
December 17th, 2021
It took 6 months to pick up my new car which was a special order during the pandemic & the chip shortage.
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DealerRater
100
December 16th, 2021
i have been dealing with them for 30 years. They treat me like a Prince and i so enjoy working with them
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DealerRater
100
December 16th, 2021
Loved the present if $500 off my first payment of buying my leased car! I also loved the seamless approach to this Transaction!
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DealerRater
100
December 16th, 2021
Quick, through service and repair. Friendly staff Finished service ahead of time. Waiting room is comfortable .,
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DealerRater
100
December 14th, 2021
Great service. Peter Poliandro was so friendly and helpful. He went above and beyond to make sure that the buying process was super easy.
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DealerRater
56
December 14th, 2021
Not a very good experience, needed two trips to have a basic service performed and returned.
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DealerRater
100
December 14th, 2021
Great service. Peter Poliandro was so friendly and helpful. He went above and beyond to make sure that the buying process was super easy.
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DealerRater
100
December 13th, 2021
Excellent service from the time I entered the service department until the time I picked up my vehicle
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DealerRater
32
December 13th, 2021
Service was absolutely terrible! The lack of communication by the service department was even worse!!! I just can't believe this was Mercedes. I don't want to hear Covid 19 Pandemic as an excuse.. Just very disappointing!!
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DealerRater
100
December 13th, 2021
Excellent service from the time I entered the service department until the time I picked up my vehicle
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DealerRater
100
December 12th, 2021
The Service Department is wonderful. Everyone who helps me is knowledgeable and courteous. The waiting room is comfortable. You have the best coffee machine. I love Benzel-Bush in Englewood.
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DealerRater
100
December 12th, 2021
The Service Department is wonderful. Everyone who helps me is knowledgeable and courteous. The waiting room is comfortable. You have the best coffee machine. I love Benzel-Bush in Englewood.
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DealerRater
100
December 10th, 2021
Jay Lee was very attentive to my parents in making them comfortable with the new car!
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DealerRater
90
December 10th, 2021
Fair sales deal, great service. These guys are OK. Very nice experience. Looking forward next lesse
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DealerRater
100
December 10th, 2021
Excellent customer service. All questions were answered in a professional way. Left the dealer very happy with the service I received
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DealerRater
89
December 10th, 2021
Overall, service was easy to schedule and complimentary pickup and drop off are very convenient. Proactive phone calls from service dept for pickup and drop off are missing and should be improved.
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DealerRater
64
December 9th, 2021
Slow to return my vehicle after basic service. No call back. Hopefully it will improve next time
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DealerRater
100
December 8th, 2021
Great customer service from technician that replaced my battery. Was here within an hour if call
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DealerRater
72
December 7th, 2021
Overall service was good and timely. However staff gave me a feeling like they were judgemental (even though they were addressing me as sir i could feel like they didnt want me there or somehow didnt belong there because my skin wasnt light enough).
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DealerRater
72
December 7th, 2021
Overall service was good and timely. However staff gave me a feeling like they were judgemental (even though they were addressing me as sir i could feel like they didnt want me there or somehow didnt belong there because my skin wasnt light enough).
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DealerRater
96
December 6th, 2021
Great service. Clear and concise explanation from representative. Fast in and out service, very convenient.
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DealerRater
100
December 6th, 2021
My sales Professional, Lou Gallo, was incredibly knowledgeable about what my options were and helped me in the process. I will always work with him!
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DealerRater
20
December 5th, 2021
Unfortunately this was the WORST buying experience I have ever had! I drove 6 hours from NYS to purchase my vehicle in NJ in August. I requested my vehicle be registered in TX at my 2nd residence. This NEVER happened. My temporary NJ plate expired and the General Manager offered no solution but told...
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DealerRater
20
December 5th, 2021
Unfortunately this was the WORST buying experience I have ever had! I drove 6 hours from NYS to purchase my vehicle in NJ in August. I requested my vehicle be registered in TX at my 2nd residence. This NEVER happened. My temporary NJ plate expired and the General Manager offered no solution but told...
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DealerRater
100
December 3rd, 2021
As usual, everything was timed perfectly. The car was received when I pulled in and the receptionist cordially invited me to take a seat awaiting my representative. Scott Bateman reviewed the auto information and called my cell so that I could be in touch with him during the day. The service was...
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DealerRater
100
December 3rd, 2021
As usual, everything was timed perfectly. The car was received when I pulled in and the receptionist cordially invited me to take a seat awaiting my representative. Scott Bateman reviewed the auto information and called my cell so that I could be in touch with him during the day. The service was...
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DealerRater
96
December 2nd, 2021
Great Express service. Team very courteous. Was easy to just bring in car at a time convenient to me and get a comprehensive service.
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DealerRater
100
December 1st, 2021
I was in a jam with a flat tire and no wheel lock key. BB to the rescue. Sent an excellent service person who got me back on the road. Gio followed up with replacement wheel locks. Very happy!
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DealerRater
32
November 30th, 2021
Professionalism was very good. Empathy lacking. This was the second time I that to bring the car in for service for the same problem. Twice charged to correct a problem I thought was corrected the first time. You are Mercedes Benz!!! I expected better.
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DealerRater
92
November 29th, 2021
The service advisor provided knowledgeable and prompt service.I would visit the dealership again for service.
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DealerRater
100
November 29th, 2021
We have always had great experiences with Benzel Busch! Very professional and always courteous. Would recommend everyone! Giovanni Barbaro is our sales associate. His dedication to his customers is incredible as is the service department.
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DealerRater
92
November 29th, 2021
The service advisor provided knowledgeable and prompt service.I would visit the dealership again for service.
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DealerRater
96
November 29th, 2021
In a word, excellence. Always a great experience with Benzel-Busch. They take fantastic care with anything my vehicle needs. Best dealership Ive worked with in over 30 years.
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DealerRater
96
November 29th, 2021
In a word, excellence. Always a great experience with Benzel-Busch. They take fantastic care with anything my vehicle needs. Best dealership Ive worked with in over 30 years.
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DealerRater
96
November 27th, 2021
mr Ben Walsh was very professional and the experience was better than any dealer i have been
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DealerRater
96
November 26th, 2021
Excellent customer service. No buying pressure. Quick approval process. Bright and clean showroom. Friendly staff. Great coffee.
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DealerRater
100
November 26th, 2021
I was very impressed with Mr. John Meyer (Sales Dept- Used. He was very professional, honest, and he listed to the customer- "A Commodity" now days. Mr. Meyer is "An Asset" to your Co. Thank-you Mr. Meyer! (I will be recommending you to friends)
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DealerRater
100
November 26th, 2021
clean and on time , friendly, professional, employees accessible for help when needed. Salesman good . Mr. Paterno Cabrera friendly , no pressure . Paper fast completed on time.
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DealerRater
96
November 26th, 2021
Excellent customer service. No buying pressure. Quick approval process. Bright and clean showroom. Friendly staff. Great coffee.
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DealerRater
100
November 26th, 2021
I was very impressed with Mr. John Meyer (Sales Dept- Used. He was very professional, honest, and he listed to the customer- "A Commodity" now days. Mr. Meyer is "An Asset" to your Co. Thank-you Mr. Meyer! (I will be recommending you to friends)
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DealerRater
100
November 25th, 2021
Salesman great would go there again in again recommending to everyone noce nice nice beautiful
OVIDIO_SILVA Replied: Nice guy would go there again
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DealerRater
100
November 25th, 2021
Salesman great would go there again in again recommending to everyone noce nice nice beautiful
OVIDIO_SILVA Replied: Nice guy would go there again
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DealerRater
20
November 25th, 2021
Send too many soliciting emails throughout 2021. Wanted my current car without cost but when I called in ask addition charges and so. Ridiculous maketing tactic
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DealerRater
20
November 25th, 2021
Send too many soliciting emails throughout 2021. Wanted my current car without cost but when I called in ask addition charges and so. Ridiculous maketing tactic
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DealerRater
100
November 24th, 2021
Great communication from start to finish. Work completed as discussed. Loaner vehicle was new and clean. Work was completed within timeframe discussed. What more can you say!
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DealerRater
100
November 24th, 2021
Soscio is the best service manager in the business. I have with him for years and he offers excellent service.
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DealerRater
100
November 24th, 2021
Dealership was very well kept and friendly. As soon as I came in a was seated with Mike whil helped me drive out the same day.
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DealerRater
36
November 24th, 2021
I will not return for service at your dealership. One of the worst experiences I had. I came for express service and had to wait for 20 minutes for paperwork after the car was serviced (defeats the purpose of express service) and I had prepaid maintenance. After they gave me the paperwork, they...
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DealerRater
36
November 24th, 2021
I will not return for service at your dealership. One of the worst experiences I had. I came for express service and had to wait for 20 minutes for paperwork after the car was serviced (defeats the purpose of express service) and I had prepaid maintenance. After they gave me the paperwork, they...
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DealerRater
100
November 23rd, 2021
Always great quality service. I trust them with my vehicle. The staff is very knowledgeable and the customer service is excellent
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DealerRater
100
November 23rd, 2021
Matthew was really easy to work with. He offered a suv Ive been searching for for months. He was honest and the whole process was a smooth one. Im very happy with my buying experience with this location.
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DealerRater
100
November 22nd, 2021
Service was great. Chris Was as usual great to deal with and has been for many years.
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DealerRater
100
November 22nd, 2021
Service was great. Chris Was as usual great to deal with and has been for many years.
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DealerRater
20
November 20th, 2021
Send the car 4 time for the same problem still they not fa to anything better and the problem is the noise in the passenger problem what kind of dealer service suck sorrry but you guys have to take care costumers better thanks and i got the car from them to
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DealerRater
100
November 20th, 2021
Jay Lee is best. I am very satisfied with Jay Lee's detailed explanation and quick processing.
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DealerRater
100
November 20th, 2021
Jay Lee is best. I am very satisfied with Jay Lee's detailed explanation and quick processing.
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DealerRater
100
November 20th, 2021
Very pleasant experience, great customer service, on time performance, cleaned the car good, I would recommend to others.
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DealerRater
100
November 20th, 2021
Very pleasant experience, great customer service, on time performance, cleaned the car good, I would recommend to others.
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DealerRater
96
November 19th, 2021
Scott Bateman in service is amazing. He made my service appointment so easy. I was well informed.
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DealerRater
96
November 19th, 2021
Scott Bateman in service is amazing. He made my service appointment so easy. I was well informed.
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DealerRater
80
November 18th, 2021
Everything is fine and almost every one is nice friendly , except the one person at the front desk who was probably having a bad day or whatever his problem had a real attitude. Is the front desk supposed to be the most friendly face for a service entity like a Mercedes Benz dealership? You...
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DealerRater
80
November 18th, 2021
Everything is fine and almost every one is nice friendly , except the one person at the front desk who was probably having a bad day or whatever his problem had a real attitude. Is the front desk supposed to be the most friendly face for a service entity like a Mercedes Benz dealership? You...
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DealerRater
100
November 17th, 2021
lino is the best.look forward to engaging with him.he is smart and p
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DealerRater
100
November 17th, 2021
Excellent and easy service with an inviting spirit. Extremely likable sales and finance employees that made my three hour drive worth it
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DealerRater
100
November 17th, 2021
Always a positive experience working with Rich Palm and everyone at Benzel Busch. I have purchased and leased numerous vehicles over the years....always top notch.
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DealerRater
100
November 17th, 2021
Though there was a bit of a bobble when I dropped off the, the pick up was very smooth and the car is great. Harold was fantastic, very nice and very competent!
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DealerRater
100
November 17th, 2021
Always a positive experience working with Rich Palm and everyone at Benzel Busch. I have purchased and leased numerous vehicles over the years....always top notch.
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DealerRater
100
November 17th, 2021
Though there was a bit of a bobble when I dropped off the, the pick up was very smooth and the car is great. Harold was fantastic, very nice and very competent!
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DealerRater
100
November 17th, 2021
lino is the best.look forward to engaging with him.he is smart and p
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DealerRater
100
November 17th, 2021
Excellent and easy service with an inviting spirit. Extremely likable sales and finance employees that made my three hour drive worth it
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DealerRater
20
November 16th, 2021
Salvino architto was horrible to work with, how can he be a manager at an establishment like that, so thats how you treat minorities he automatically assume they dont have money to spend
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DealerRater
20
November 16th, 2021
Salvino architto was horrible to work with, how can he be a manager at an establishment like that, so thats how you treat minorities he automatically assume they dont have money to spend
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DealerRater
96
November 16th, 2021
The service was excellent and seamless. Thank you all of you in the service department. You guys rock!!
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DealerRater
100
November 16th, 2021
Excellent and efficient service. Everyone was very friendly. Overall it was a very pleasant experience.
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DealerRater
100
November 16th, 2021
The best service. People are friendly and very organized. I had a great experience period!
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DealerRater
90
November 16th, 2021
Peter is friendly, professional and reliable, we recommend Peter , he cared about all the paperwork too!
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DealerRater
96
November 16th, 2021
The service was excellent and seamless. Thank you all of you in the service department. You guys rock!!
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DealerRater
100
November 16th, 2021
Excellent and efficient service. Everyone was very friendly. Overall it was a very pleasant experience.
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DealerRater
100
November 16th, 2021
The best service. People are friendly and very organized. I had a great experience period!
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DealerRater
90
November 16th, 2021
Peter is friendly, professional and reliable, we recommend Peter , he cared about all the paperwork too!
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DealerRater
100
November 15th, 2021
Benzel-Busch has been my dealer and serviced for over 20-years. Always excellent in all respects!
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DealerRater
86
November 14th, 2021
Very good service and good working and fast job everyone very much kind of excellent.
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DealerRater
100
November 12th, 2021
Best-in-class service from the whole team at Benzel-Busch in leasing a new car.
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DealerRater
80
November 12th, 2021
When I dropped off my vehicle, they were slammed, with other cars.bumper to bumper. I was lucky enough to have my S.A. book my appointment and loaner car ahead of time. So, I spent no more than 20 minutes, awaiting my prepped loaner; sipping espresso and chatting. Now, with that being saida...
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DealerRater
100
November 11th, 2021
I think this may be the most pleasant experience I've had in buying a car.
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DealerRater
20
November 10th, 2021
Made an appointment to get my car service with 3 weeks in advance and they call the day before at 4:45 to say they can't help. Terrible service despite the fact the scratch the car the very first service. Glad this happened my mistake for give them another chance! Not accountable nor reliable.
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Yelp
100
November 9th, 2021
Benzel-Busch Motor Car dealership is a family oriented and attentive to the every need of the consumer. And this attention remains the same before and after you purchase your vehicle.
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DealerRater
100
November 9th, 2021
My car was in for service and I am please with the service. I have no complains
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DealerRater
100
November 9th, 2021
The best service with respectful knowledgeable people, Would always come back here in a heartbeat
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DealerRater
100
November 5th, 2021
Matthew was great at following up on my car status. We ordered in June Amd got the GLE yesterday. That was a long wait but glad we got the car at last!
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DealerRater
90
November 4th, 2021
It is a good place to buy meee car. They have good coffee and comfortable pkace
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DealerRater
92
November 4th, 2021
Quick, efficient and very friendly. Even though they were very busy the service was done earlier than promised.
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DealerRater
90
November 3rd, 2021
my sales person Peter Poliandro was very courteous and worked hard to make the deal happen. The car was ready for pick up the follwing day as promised. I also had a good experience with doing the paperwork, I appreciated the fact that it took less than 10 minutes to sign all the lease documents....
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DealerRater
100
November 3rd, 2021
Tim was great, my wait time was minimal. He got me in and out with great service as always. With the service and courtesy of the staff, I will always be a customer of Mercedes. Service Excellence every time!
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DealerRater
100
November 3rd, 2021
Lino Cascardi and Benzel Busch are an absolute example of professionalism in a very chaotic world. My experiences with them have been pleasant and seamless. I would recommend them to anyone considering leasing or purchasing a vehicle. Always nice to know other sales / service organization take pride...
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DealerRater
100
November 3rd, 2021
I could not have asked for a better service! Mr. Kalajian is truly an asset! Thank you
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DealerRater
100
November 2nd, 2021
Excellent service and very accommodating. Had a loaner cat which was in excellent condition.Only service dealer to service the car.
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DealerRater
90
November 1st, 2021
One of the best in the area, but need to be more detail in car wash service
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DealerRater
100
November 1st, 2021
They are very knowledgeable about what I need and help me get the car easily.
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DealerRater
92
November 1st, 2021
The place is undergoing construction so things seem cramped on the outside. Inside it is fine and well setup, clean, and efficient. My only wish is for the paperwork and invoicing to be clearer to show any promotional discounts if they were applied as discussed.
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DealerRater
100
November 1st, 2021
Chris H was receptive and took care of all of my requests. Best so far in your department!
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DealerRater
100
November 1st, 2021
The Service Dept. is first-rate. The Service Advisors are first-rate. Everyone working at this dealership is first-rate.
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DealerRater
100
November 1st, 2021
They are very knowledgeable about what I need and help me get the car easily.
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DealerRater
90
November 1st, 2021
One of the best in the area, but need to be more detail in car wash service
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DealerRater
92
November 1st, 2021
The place is undergoing construction so things seem cramped on the outside. Inside it is fine and well setup, clean, and efficient. My only wish is for the paperwork and invoicing to be clearer to show any promotional discounts if they were applied as discussed.
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DealerRater
100
November 1st, 2021
Chris H was receptive and took care of all of my requests. Best so far in your department!
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DealerRater
100
November 1st, 2021
The Service Dept. is first-rate. The Service Advisors are first-rate. Everyone working at this dealership is first-rate.
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DealerRater
100
October 30th, 2021
An amazing experiece, every member of the service center is highly professional and takes pride in providing excellent client care from dropping off, recieving updates and when picking up the car. I would never shop anywhere else for a Mercedes. Warren Finkel Englewood NJ
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DealerRater
24
October 30th, 2021
They did not do updates to my vehicle. I never want to deal with unfriendly employee. Please never contact us again
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DealerRater
100
October 28th, 2021
I always have an excellent experience when I have to bring my car in for service. Its a pleasure to work with Chris Iseman my service rep. Hes always very helpful.
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DealerRater
100
October 28th, 2021
As always I was very pleased with Benzel-Busch's service. Chris Iseman is a true professional.
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DealerRater
100
October 28th, 2021
Great communication and the easiest transaction Ive done. Great staff and mgmt. I highly recommend this dealer.
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DealerRater
56
October 28th, 2021
No one cares once you buy the car. Once you take the car to get work done service advisors dont explain anything to you what was done.
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DealerRater
52
October 28th, 2021
Typically my service appointments are satisfactory, but this time around the service adviser assigned to me was not timely in his communication. My car was dirty when I picked it up. Initially I had a tow service scheduled to pick my car up! I called and text the service advisor more than 1 hour...
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DealerRater
100
October 26th, 2021
As always very helpful, the whole team works very hard to move everyone along throughout the service process
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DealerRater
100
October 26th, 2021
As always very helpful, the whole team works very hard to move everyone along throughout the service process
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DealerRater
100
October 22nd, 2021
Simply Put - Hes the best guy Ive ever worked with in the industry. Lamont has helped me acquire multiple vehicles over the past 5 years, and most recently, took delivery of a G63 this month. There have been horror stories circulating around these trucks for the past year as the shortage has...
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DealerRater
96
October 22nd, 2021
Service Technician Scott was very easy to work with, very informative and helpful, overall great experience
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DealerRater
94
October 21st, 2021
Excellent services. I and my family are the customers with Benzel Busch over 30 years. PS: This year (2020-2021) We have 3 GLC -300 From Benzel Busch!!
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DealerRater
92
October 21st, 2021
Chris Iseman is a consummate professional, and my only choice for MB service. Nuff said.
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DealerRater
100
October 20th, 2021
Chris has always been very helpful and responsive. Very professional and I love that when I need anything I will deal with him directly.
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DealerRater
100
October 19th, 2021
One of the best experience I ever had walking in a dealership. No hidden charges. No hardselling of options. Everything was explained. Transaction is a breeze. Thank you.
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DealerRater
100
October 19th, 2021
Steven David and Jose Perez went out of their way to make my experience at the Benzel Busch outstanding. Also, Carlos from the financial department was also outstanding. I have been purchasing cars from this dealership for over 25 years and am looking forward to many more years.
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DealerRater
96
October 19th, 2021
I had really great experience with Mr. Jay Lee. He is really professional and work everything from the my point of view. He is best customer oriented salesman even I have met before.
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DealerRater
92
October 19th, 2021
Very professional and knowledgeable. Helps explain all the details and how they will be fixed. Highly recommmended.
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DealerRater
100
October 18th, 2021
The best dealership in Bergen County! My service manager and his associates are amazing. Thank you
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DealerRater
100
October 14th, 2021
People were nice and Courteous, they kept us informed add the service experience was just pleasant
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DealerRater
100
October 14th, 2021
Upbeat, knowledgeable, professional and very well informed! Charlie is always fabulous!! He is certainly an asset to MB.
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DealerRater
20
October 13th, 2021
Rude abrupt bulling demanding pushy doesnt listen uncaring not responsive no return calls and liars
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DealerRater
20
October 13th, 2021
Rude abrupt bulling demanding pushy doesnt listen uncaring not responsive no return calls and liars
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DealerRater
96
October 13th, 2021
One of my FAVORITE places to go shopping. Ive been associated with this dealership for more than forty (40) years with no disappointments from the sales or service departments. Please continue your excellent work. More to come
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DealerRater
100
October 13th, 2021
Bob Binette and his staff went above and beyond purchasing my vehicle was a great experience
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DealerRater
20
October 13th, 2021
Rude abrupt bulling demanding pushy doesnt listen uncaring not responsive no return calls and liars
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DealerRater
100
October 12th, 2021
Top notch service on a consistent basis. Always thinks about the client first and foremost
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DealerRater
20
October 11th, 2021
The reason I gave it a one star is because a few weeks ago I installed brand new Rain-x ($120) windshield wipers on my G wagon because the stock wipers are not the best, and when I brought the truck in on Friday for service they removed the front and the rear, and replaced them with the stock...
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DealerRater
100
October 10th, 2021
I had a good experience. Helped me find the car I wanted and was very pleased.
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DealerRater
100
October 9th, 2021
EVERTIME I CAME INTO THIS DEARLSHIP I HAVE BEEN TREATED WITH RESPECT AND HELP WITH THE PROBLEM I WAS HAVING
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DealerRater
100
October 9th, 2021
EVERTIME I CAME INTO THIS DEARLSHIP I HAVE BEEN TREATED WITH RESPECT AND HELP WITH THE PROBLEM I WAS HAVING
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DealerRater
100
October 8th, 2021
One of the best dealerships in New Jersey.. Great parts department staff, willing to help and educate even on small issues. Great experienced with sales and service department.:thumbsup::thumbsup::thumbsup::thumbsup:
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DealerRater
100
October 8th, 2021
I've been a long time customer of Benzel-Busch.There service department is top quality.There sales department has always treated me fairly by giving me the best deal possible.I Highly recommend this Dealership.
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DealerRater
40
October 6th, 2021
I understand its a car shortage but that shouldnt stop the professionalism. Especially from management I had an issue with the front desk and the manger Joe H just referred me to sales.
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DealerRater
100
October 5th, 2021
From the first time I came to the dealership, through the ordering process and waiting for delivery of my car Peter kept me up to date every step of the way! Amazing salesman and management team!
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DealerRater
60
October 4th, 2021
Nothing against my Service Advisor Dave Tangen as he is always helpful. But my car was returned to me without a wash. With the ongoing work outside where concrete was being blasted my car was returned to me dirtier than I had dropped it off. Also while driving I always check my tire pressure to...
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DealerRater
100
October 1st, 2021
This is the second car I have bought from Benzel Busch in 3 months. I really needed a second car (after a car was totaled) and was overwhelmed with the search process (given the supply issues occurring). I really didnt have a second Mercedes in mind, but remembered the wonderful experience I had...
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DealerRater
100
October 1st, 2021
Service advisor David Nieves was great. Made the process easy and quick. Definitely recommend him
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DealerRater
100
October 1st, 2021
I had a unique problem with wheel locks on my 2009 s550. Chris Iseman personally found the wheel lock key at an outside automotive store to unlock the wheels. This kind of attention to detail and personal caring is exemplary today. This type of service is what makes me a loyal customer of...
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DealerRater
96
September 30th, 2021
David (My Service Advisor) was very kind and helpful. He is always welcome me and help me with any concerns. The same for the customer service person that reschedule my appointment to a more convenient time. My sales person Giovanni always reach out and answer my questions. Even on Sundays. This...
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DealerRater
100
September 29th, 2021
Working with Benzel-Busch Mercedes has always been seamless. After a 3 year lease on my vehicle was up, I decided to purchase my car since I love my Mercedes so much. I worked with Jim Scott who really helped make this process less stressful. This was my first time purchasing a car, and I felt like...
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DealerRater
100
September 29th, 2021
Have been a customer with this sales rep for three automobiles. The most helpful sales person I never ever encountered.
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DealerRater
100
September 28th, 2021
Service was exceptional! As always, Sossio delivered top-notch service, wonderful experience overall at Benzel-Busch!
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DealerRater
86
September 25th, 2021
Once again, they made the process very simple and transparent! Giovanni was excellent and is a big reason we keep coming back!
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DealerRater
100
September 24th, 2021
Amazing service always reliable ! He was upfront and he made the process a walk in the park
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DealerRater
100
September 23rd, 2021
It was a pleasure to work with Tyler (Auto body), who is focused and efficient.
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DealerRater
66
September 23rd, 2021
Took 8 days of possession of vehicle for them to look at car. I understand some employees got quarantined for Covid. Took me coming into dealership to retrieve my EZ PASS to find out. Was not notified about issue. Had to wait over 30 min for EZ pass. Even after calling prior to arrival by 20 min....
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DealerRater
66
September 23rd, 2021
Took 8 days of possession of vehicle for them to look at car. I understand some employees got quarantined for Covid. Took me coming into dealership to retrieve my EZ PASS to find out. Was not notified about issue. Had to wait over 30 min for EZ pass. Even after calling prior to arrival by 20 min....
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DealerRater
100
September 23rd, 2021
It was a pleasure to work with Tyler (Auto body), who is focused and efficient.
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DealerRater
100
September 22nd, 2021
I had a great experience purchasing my Mercedes from Benzel Busch. Jerry and Salvino were excellent and made the process very smooth, making my birthday extra special! Dont waste your time going to other dealers, like I did... go straight here and thank me later.
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DealerRater
100
September 22nd, 2021
Dealing with the sales department at the beginning of the year when I purchased my car had been a pleasure. This was my first experience dealing with service and this department was just as outstanding. My service advisor was David Nieves and his professionalism, knowledge and friendly demeanor...
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DealerRater
100
September 22nd, 2021
I had a great experience purchasing my Mercedes from Benzel Busch. Jerry and Salvino were excellent and made the process very smooth, making my birthday extra special! Dont waste your time going to other dealers, like I did... go straight here and thank me later.
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DealerRater
100
September 22nd, 2021
Dealing with the sales department at the beginning of the year when I purchased my car had been a pleasure. This was my first experience dealing with service and this department was just as outstanding. My service advisor was David Nieves and his professionalism, knowledge and friendly demeanor...
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DealerRater
100
September 21st, 2021
Dealer was excellent and my service provided got me in and out quickly. I look forward to working with Frank in the future.
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DealerRater
100
September 20th, 2021
Great price, straightforward salesman (Matthew) and we found exactly what we wanted, even in this time of limited inventory.
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DealerRater
80
September 18th, 2021
Quick, efficient, honest easy to work with and reliable. It takes me half hour extra to get here compared to another Benz dealer (Caldwell) but always come here as I can count on them and dont feel like I am getting scammed each time I visit which is the case with the dealership in Caldwell, NJ.
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DealerRater
56
September 18th, 2021
My car was returned with the rear seat camera monitor broken. It was working perfectly when I brought it in.
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DealerRater
56
September 18th, 2021
My car was returned with the rear seat camera monitor broken. It was working perfectly when I brought it in.
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DealerRater
90
September 17th, 2021
Rich Palm is a pleasure to deal with , this is the third car we have purchased from him.
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DealerRater
89
September 16th, 2021
Very reliable and dependable service. Mr. Powell the service representative has put great effort to demonstrate the process of the repair.
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DealerRater
100
September 16th, 2021
I literally left the Paramus location due to the unprofessional attitude to go to Englewood, who where kind professional and not trying to sell me more than the two tires I needed
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DealerRater
20
September 16th, 2021
I've had two bad experiences with this service department. 1. I arrived on time for my appointment and waited over an hour for my car to be processed and for a dirty rental car to be provided. The rental even had a used medical face mask and an open pack of cigarettes on the passenger side floor....
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DealerRater
20
September 16th, 2021
I've had two bad experiences with this service department. 1. I arrived on time for my appointment and waited over an hour for my car to be processed and for a dirty rental car to be provided. The rental even had a used medical face mask and an open pack of cigarettes on the passenger side floor....
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DealerRater
100
September 15th, 2021
I was extremely pleased with Rich PALM who sold me my 19th Mercedes of which two Maybach and Carlos GONZALES who helped me with two financing paperwork in a five week period of time. Both gentlemen are extremely professional and efficient. My congratulations are in order.
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DealerRater
100
September 15th, 2021
Great dealership and I love my salesman Mike Erlich! There was a slight issue with the vehicle that Mike and the Sales Manager resolved the same day. Great service!
LESLIE1059 Replied: Unfortunately this was the WORST buying experience I have ever had! I drove 6 hours from NYS to purchase my vehicle in NJ in August. I requested my vehicle be registered in TX at my 2nd residence. This NEVER happened. My temporary NJ plate expired and the General Manager offered no solution but told me it was fine for me to keep driving, and sent me a letter to show police should I be stopped. Well I was stopped and ticketed for driving an unregistered vehicle in NYS. I reached back out to the dealership and was told that this is MY fault. Subsequently, I had to rent a vehicle in order to continue with my Thanksgiving plans. The dealership did not offer to write a letter to the NYS court, part for the ticket, or the cost of my rental car. POOR CUSTOMER SERVICE! It appears they were ONLY interested in the sale and could care less about having integrity, REAL customer service and communication skills. I WILL NEVER PURCHASE FROM HERE AGAIN!
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DealerRater
100
September 15th, 2021
Our salesman and everyone there is amazing. Highly recommend! Much better than all local competitors.
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DealerRater
100
September 15th, 2021
I was very pleased with the salesman and his assistance and am delighted with my purchase.
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DealerRater
100
September 14th, 2021
David Tangen, as always in my 20+ years relationship with the dealer, provided me with the utmost professionalism and care.
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DealerRater
48
September 14th, 2021
Im very disappointed because they slightly scratch my fender of my brand new suv and Im still waiting for response from the sales adviser on how to go about this.
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DealerRater
96
September 14th, 2021
The service was great and not too long of a wait time for my car to be repaired. I really appreciate it!
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DealerRater
96
September 14th, 2021
Very professionalthe best dealership.great experience ..always helpful and they always go beyond expectations
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DealerRater
100
September 13th, 2021
everyone very friendly and professional. service was performed on schedule and I was kept well informed
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DealerRater
100
September 13th, 2021
By far Best Mercedes dealer Ive been to. on all levels. Definitely buying and servicing my mercedes only at Benzel .
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DealerRater
100
September 12th, 2021
This dealership has excellent superior incredible service. My sales representative is phenomenal. He is attentive and smart and is on top of all issues. I would recommend this dealership to everyone. Actually I do recommend this dealership to everyone! Thank you
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DealerRater
100
September 11th, 2021
The best service I ever experienced. I would definitely recommend this dealership. I felt comfortable ever since I walked in the door. Excellent customer service
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DealerRater
100
September 10th, 2021
The sales department James Scott and team as well as the service department Michael and team are beyond awesome! Professional, fast, thorough, and have resolved issues or got me to the place I needed. The overall dealership is clean, and safe. Keep up the great work getting it done for your...
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DealerRater
100
September 10th, 2021
Lamont is a First Class Sales Associate, it was a pleasure working through what was a difficult circumstance after my car had been stolen. Thank you for all your help.
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DealerRater
100
September 9th, 2021
Always a pleasure visiting benz for service. Everything goes very smoothly. Snd I have the best advisor. David Tangen always makes visiting Mercedes benz a great experience
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DealerRater
92
September 9th, 2021
Once I got to Mercedes, everything and everyone were nice. However, the time to connect to a Road Service person was well over a half hour. If someone is in trouble or has a child with them, thats far too long a wait to connect.
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DealerRater
100
September 8th, 2021
During my last visit, the service center was extremely busy and Scott Bateman was assigned as my liaison. He walked me through the service process and at all times made an effort to keep me apprised of the status of my vehicle. From the time I came in to the shop until the time I left, I didn't...
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DealerRater
96
September 6th, 2021
Express service worked well I was in and out! Pleasant area to wait while vehicle was being serviced. The gentleman at the check-in desk kept me advised about the cars schedule.
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DealerRater
96
September 4th, 2021
Excellent customer service. Responsive, knowledgeable and friendly. Great first experience at a Mercedes Benz dealer. Car was ready when we got there to pick up.
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DealerRater
100
September 4th, 2021
Always pleased with the service! I relocated to SC and used a dealer in Charlotte for my 1st service back in December and Englewood is 2nd to none on end to end experience. I was up in NJ visiting, due for Service B and booked with Englewood knowing Id be taken care of. Thank you
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DealerRater
100
September 3rd, 2021
Dear Joe Agresta, Stop wasting money on this UX platform as all Benzel-Busch employees exceed the competitors level of sales and service including Frank Armando and Rich Palm, rather I would advocate listening what your employees experience with the customers and the managements in terms of...
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DealerRater
92
September 3rd, 2021
The Express Service is well organized: friendly and professional staff answer questions and go through quotation first, then efficient service work done by the efficient technicians, and you can even see the work progress through the big window in the customer waiting room. Excellent!
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DealerRater
96
September 1st, 2021
The sales representative and finance personnel that handled the purchase of my very customer-focused. They were very welcoming, and took the time to explain things that were unclear to me. Excellent customer service...
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DealerRater
100
September 1st, 2021
Chris Iseman will always try to accommodate his clients. He is very knowledgeable and always makes you feel like a valued client no matter how big or small the job is. They provide you with loaner or will pick up and return your car. Exceptional service. Craig head of service department is...
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DealerRater
100
September 1st, 2021
It was urgent to get my car back quickly and it was handled expeditiously. Thank you. I will always use Benzel-Busch. Theyre the best!
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DealerRater
36
August 30th, 2021
Purchased a CPO 2018 GLE43 . I purchased the vehicle as I was assured it was in perfect condition. On that assurance I didn't haggle on the price. I picked the vehicle up in the rain. When I looked at it for the first time in daylight I noticed the drivers side door was damaged, and repaired poorly....
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DealerRater
100
August 28th, 2021
They never disappoint! From sales to service- always happy dealing w them. Talia is great in the sales dept & everyone Ive dealt w in service is equally as good
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DealerRater
85
August 27th, 2021
I had to wait over three hours for roadside assistance there were no loaners I had to wait four days for one other than that service was good
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DealerRater
100
August 27th, 2021
Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman Excellent service from Chris Iseman
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DealerRater
100
August 25th, 2021
As Always very Helpful, Timely service with no surprises. Always willing to accommodate, my schedule. They know my name, the car and always provide friendly service.
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DealerRater
100
August 24th, 2021
Brakes and rotors were at end of life. Worked with service advisor and made appointment. Dropped off car and was provided with loaner. Work was completed next day. Friendly and courteous people. Whole process hassle free.
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DealerRater
100
August 24th, 2021
Service is always excellent! No wait time. I trust my Smart Car in their hands. Always efficient and courteous. Always kept informed as to the progress.
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DealerRater
100
August 24th, 2021
Have been doing business with them for years and they always try to do what will make me happy. I feel like me and my business are valued.
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DealerRater
100
August 24th, 2021
Excellent experience with Joanna. She is knowledgeable and extremely friendly. She walked me through the whole process and was very responsive to my questions. Thank you JF and BB team.
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DealerRater
100
August 24th, 2021
Very easy purchase, this is my 5th Benz from Benzel Busch and will be back for more....Joseph always takes care of me and this purchase was hassle free and they took care of me as a longtime customer
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DealerRater
100
August 23rd, 2021
Excellent service I really appreciate that I was able to get the car in my dreams an excellent hope from the finance department and my sales person Well definitely B coming back to do more business
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DealerRater
20
August 23rd, 2021
MB extended warranty issue. Paid 4k for x warranty only to be charged 2.5k for a repair. I have purchased 11 Mercedes since 2002. I expected better service or at least an allowance for this repair. By the way, I had the exact same problem with a 2015 S Class. It seems to me that MB should take...
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DealerRater
100
August 22nd, 2021
We worked with Lou Gallo in purchasing our first Mercedes. He made the process easy and couldn't of been more accommodating! Thank you Lou!
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DealerRater
100
August 22nd, 2021
We worked with Lou Gallo in purchasing our first Mercedes. He made the process easy and couldn't of been more accommodating! Thank you Lou!
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DealerRater
48
August 22nd, 2021
Service is not what used to be Everything is slow I bought a mew car you expect the salesman to show me how to used the car??? Well it never happened.. I cam back twice and still did not get help I am very unhappy You want to save money at my cost??? Will kit happen again
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DealerRater
96
August 21st, 2021
Great experience working it out with your entity. Joanne was a great face for Benzel-Busch. She epitomized a modern act of customer service. Overall I enjoyed the business done
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DealerRater
96
August 21st, 2021
Great experience working it out with your entity. Joanne was a great face for Benzel-Busch. She epitomized a modern act of customer service. Overall I enjoyed the business done
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DealerRater
100
August 20th, 2021
Abe was amazing. Never any pressure and so accommodating. He made the whole process of a purchase and trade in seamless The whole dealership from sales to finance was incredible. We would highly recommend the dealership Thank you !
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DealerRater
100
August 20th, 2021
Abe was amazing. Never any pressure and so accommodating. He made the whole process of a purchase and trade in seamless The whole dealership from sales to finance was incredible. We would highly recommend the dealership Thank you !
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DealerRater
60
August 19th, 2021
car was not wash or cleaned when I picked it up. wait time was fine loaner car was there when I dropped off have a nice day
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DealerRater
100
August 19th, 2021
As always 5 start service They pock up and dropped off the car after service. My service advisor is great very professional. Scott is always helpful
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DealerRater
100
August 18th, 2021
Outstanding service as usual. Chris and Sossio are excellent--very responsive, professional, and friendly. They expedited completion of the the work under a time constraint. The service dept is a pleasure to deal with and one of the reasons i have chosen Benzel Busch to buy and service my cars for...
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DealerRater
100
August 18th, 2021
JOHN WAS A GREAT SALE PERSON VERY PROFESIONAL VERY KNOWLEDGEABLE AND VERY FRIENDLY I WILL DO BUSINESS WITH HIM AT ANYTIME. VERY CLEAN AND FRIENDLY PEOPLE.
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DealerRater
96
August 18th, 2021
Great service and responsiveness. I have been a customer for 10 Years and the service and sales departments are consistently excellent. On this occasion, my interaction with Tim as service coordinator was as usual excellent
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DealerRater
100
August 18th, 2021
great staff, great service. I picked express service. Pulled up they took the car right into the shop and I was out of there in less then 2 hours.
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DealerRater
100
August 17th, 2021
Harold Reyes and the rest of the service team are the reason I only consider getting my vehicles serviced at Benzel Busch Motor Cars in Englewood
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DealerRater
100
August 17th, 2021
Outstanding service department. They are among the reasons why my family uses Benzel Busch despite it not being the closes MB dealership to our home.
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DealerRater
100
August 17th, 2021
As alwlays, excellent experience. Chris was very helpful! He was very efficient and pleasant to deal with. Very professional experience which is why I continue to purchase and lease my cars at Benzel.
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DealerRater
90
August 17th, 2021
Love the car and my Sales Rep who provided good guidance! Jay was super nice and answered all of the questions well mannered. He also helped advise on some of the concerns on my end including pricing, lease term and etc for me to make the final decision. Thank you!
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DealerRater
100
August 16th, 2021
Outstanding service, excellent in accommodating my schedule. My service advisor keep me informed throughout the repair and the time to repair was just what was estimated. They were knowledgeable of my car as well as myself. Extremely please with the overall process and my service advisor.
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DealerRater
100
August 14th, 2021
Very good the service dept problem solved and fixed the issue at hand on a bought sudan. Fixing Tire on a leased car as well as body work Very good service all around!
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DealerRater
45
August 13th, 2021
Disorganized, return phone calls take forever if at all. No repair supervision. Returned car with broken moldings that were a result of the replace windscreen. Pick up and delivery system also disorganized and not coordinated. All and all not good except that at the end of the day it is all ok but...
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DealerRater
45
August 13th, 2021
Disorganized, return phone calls take forever if at all. No repair supervision. Returned car with broken moldings that were a result of the replace windscreen. Pick up and delivery system also disorganized and not coordinated. All and all not good except that at the end of the day it is all ok but...
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DealerRater
76
August 13th, 2021
It was nice but it took too long to change one tire in my opinion but the service was excellent and very professional and curtsy
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DealerRater
100
August 12th, 2021
Not all hacker seems to be genuine, some are imposters trying to reap you off your hard-earned money, I was scammed 3 consecutive times, until I found CYBER CREDIT GURU on a blog with positive reviews and recommendations and decided to give them a try, it didnt take up to 8 days, everything about my...
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DealerRater
96
August 12th, 2021
My salesman Joseph Simsek Which Ive used in the past gave me his usual excellent service and explained everything that I needed to know I cannot say anything more highly of him and I would buy again from him
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DealerRater
60
August 11th, 2021
Tech attempted to try to fix my problem but didnt really resolve the issues. Tech recommended to break in the car more perhaps the problem will resolve on its own! Oh well.
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DealerRater
100
August 11th, 2021
service was prompt and on the ball as usual-- I was able to call and bring may car in on that day and my car was ready that afternoon.
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DealerRater
96
August 10th, 2021
Always excellent service and attention to your customers! The service department texted me when my vehicle was completed. It was a Saturday and I asked it I could pick it up Monday. No problem.
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DealerRater
100
August 10th, 2021
Always provide best service. Quick process from beginning to the end. I am very satisfied what they do. They are best at it. That keeps me coming back third time around
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DealerRater
52
August 9th, 2021
Did not get the credit promised to me March 2020. I was not happy with the survey. I received a call about the survey we had a discussion and we came to agreement that I would get a credit of 200.00. I go Saturday and Im told there is no record or notes on the account. As a customer all I have is...
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DealerRater
60
August 9th, 2021
I was told I would get a 200 credit because I was not happy with the work done 3/2020. My next service they told me there was no record on file. Not happy with service in March. I received a call because of my survey and we agreed on the credit the next time I came for work.
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DealerRater
96
August 9th, 2021
Drop off, loaner car were easy. Scott Bateman was knowledgeable and professional. Service done on time. But had to wait 20 mins to pick up the car
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DealerRater
90
August 9th, 2021
service has been excellent, however I have lost a lot of trust with this dealership, on 2 occasions. on the collision repair i could understand needing additional parts when completing the job, however even though it did cost more I understood. however Tylore went way out. of his way to satisfy me....
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DealerRater
92
August 9th, 2021
Service experience was fantastic! From the moment I dropped the car off to pick up everything went smoothly. I would highly recommend Benzel-Busch Motors.
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DealerRater
20
August 6th, 2021
2 time taken to fix a noise got charge and problem not fix. Also b9 service got done after 2 attemps. Never taking my car there agai.
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DealerRater
20
August 6th, 2021
2 time taken to fix a noise got charge and problem not fix. Also b9 service got done after 2 attemps. Never taking my car there agai.
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DealerRater
100
August 6th, 2021
The experience was great, douglas explain me everything and was really friendly and helpfull with everything he really take care about the proces and i get on time mu plates. Thank you for the experience
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DealerRater
100
August 6th, 2021
The experience was great, douglas explain me everything and was really friendly and helpfull with everything he really take care about the proces and i get on time mu plates. Thank you for the experience
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DealerRater
89
August 6th, 2021
Very professional service staff, especially Frank Armando. Loaner car was provided. Service was completed on time as estimated. Communications by phone and text were satisfactory. Only negative was the very expensive cost. although I do realize this was an enhanced Service "B" for an annual...
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DealerRater
100
August 6th, 2021
The staff and facility were First Class and you were treated the same way. When looking for that type of overall experience, this is the place to go to.
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DealerRater
100
August 6th, 2021
The staff and facility were First Class and you were treated the same way. When looking for that type of overall experience, this is the place to go to.
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DealerRater
89
August 6th, 2021
Very professional service staff, especially Frank Armando. Loaner car was provided. Service was completed on time as estimated. Communications by phone and text were satisfactory. Only negative was the very expensive cost. although I do realize this was an enhanced Service "B" for an annual...
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DealerRater
100
August 6th, 2021
Very professional. They explained everything what has to be than before even start to fix anything. Staying in touch with costumes through text and e mail. I am pleased with the service.
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DealerRater
100
August 6th, 2021
Very professional. They explained everything what has to be than before even start to fix anything. Staying in touch with costumes through text and e mail. I am pleased with the service.
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DealerRater
20
August 5th, 2021
First time to have a bad rating for the service with the dealer. Very poor service from the agent. Could not update me on what was wrong with my navigation, did not care to let me know that the car was going to be kept overnight, No courtesy, no apology, nothing! Took it for granted that i was going...
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DealerRater
100
August 5th, 2021
Neil was phenomenal from beginning to end!!! I loved his professionalism and efficiency. Anytime I have to bring my car for service Im requesting Neil. He made me feel at ease and his communication is clear and concise
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DealerRater
100
August 5th, 2021
Tim and the service crew kept me in touch with the status of my vehicle. It was return clean and corrected!! Happy with the service...
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DealerRater
92
August 5th, 2021
David took care of me every efficiently He is always great to work with They did not wash the car because i came in after 4:30
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DealerRater
100
August 5th, 2021
Doug R. & the BB team are absolutely amazing. Doug made the process seamless, fun & was able to deliver exactly what I needed. Doug certainly has a forever client.
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DealerRater
96
August 5th, 2021
Worked with Chris Iseman on several repair related issues over the past few months and he handled everything efficiently and professionally. It's always a pleasure working with Chris and his team
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DealerRater
100
August 4th, 2021
I was very satisfied with attention and services of Frank Armando. Frank goes out of his way to be, courteous, helpful and professional. The dealership is fortunate to have him.
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DealerRater
100
August 4th, 2021
Every thing was good.XXXXX XX XXX XX XXXXX XXX XXX XXX XXXX XXXX XXXX XXX XX XXX XX XX yyyyyyyy yyyyy yyyyy yyyy yy y
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DealerRater
96
August 4th, 2021
Was losing air in back right tire. Scott Bateman, who I always work with on service issues, had me come in immediately and took care of the problem with minimum wait time and informing me frequently of what was happening and what they found.
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DealerRater
90
August 3rd, 2021
I recommend dealer Jay Lee. He is very nice and kind. He helps me to choice adequate car. He helps me how to manage and use my new car. I will recommend to my friend.
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DealerRater
96
August 3rd, 2021
working with Michael was easy and straight forward and he even got the car delivered to my home. everything was as discussed and expected. nice easy experience
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DealerRater
96
August 3rd, 2021
I highly recommend dealer Jay Lee. He is very nice and kind. He helps me to choice adequate car. He helps me how to manage and use my new car. I will recommend to my friend.
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DealerRater
96
August 3rd, 2021
working with Michael was easy and straight forward and he even got the car delivered to my home. everything was as discussed and expected. nice easy experience
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DealerRater
100
August 2nd, 2021
Frank goes out of his way to service his customers. good knowledge of the autos he services. i would recommend him to service your auto
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DealerRater
100
August 1st, 2021
I had a great service experience for at Englewood location. All the staffs were very friendly and professional. I would definitely recommend this service center.
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DealerRater
92
July 31st, 2021
Frank was very helpful and professional. The dealership was very busy and there was a wait time to be seen. The prices were a little high.
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DealerRater
100
July 29th, 2021
As always, very good customer service. This was my first maintenance appointment and they did a great job! Easy process since setting the appointment up to the point when you received your car back.
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DealerRater
85
July 29th, 2021
My service visit was very pleasant with Chris. If not for the expensive repair It would have been better. I will be back for my next service in a year.
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DealerRater
100
July 27th, 2021
I have been dealing with this dealer more than 20 years and their service is always excellent. Specially the person in charge always feels he is doing his best for customer's satisfaction.
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DealerRater
96
July 27th, 2021
Scott was great, and the experience at the dealership was very good. Only issue was with the loaner car I got, which had issues with the drive shift select (wouldnt change from Comfort), and the Apple CarPlay (didnt work).
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DealerRater
100
July 27th, 2021
I have been dealing with this dealer more than 20 years and their service is always excellent. Specially the person in charge always feels he is doing his best for customer's satisfaction.
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DealerRater
96
July 27th, 2021
Scott was great, and the experience at the dealership was very good. Only issue was with the loaner car I got, which had issues with the drive shift select (wouldnt change from Comfort), and the Apple CarPlay (didnt work).
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DealerRater
40
July 27th, 2021
They missed the issue and got the work done somewhere else and found out it was covered under warranty when I was told that I wasnt. Being upset is the understatement of the decade.
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DealerRater
100
July 26th, 2021
Excellent hospitality and service in a timely manner. Scott was awesome! Very professional and hospitable. I loved the fact that they are back to washing the cars:) During Covid this was not provided.
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DealerRater
100
July 22nd, 2021
The experience with getting my new 2021 Mercedes C-300 was excellent. The process was very professional and the pricing very competitive. If interested in a Mercedes, you owe it to yourself to contact this dealership.
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DealerRater
100
July 22nd, 2021
Phenomenal service. Everything done as promised in the time frame promised. Service rep, Dave Tangen, was awesome. He was friendly, helpful and kept me fully informed about the progress of my repairs.
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DealerRater
100
July 21st, 2021
Blach blah blah g g g g g g gg g g g g g g g g g g gg g g g g
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DealerRater
100
July 20th, 2021
The service was great! The environment was pleasant and the service manager kept me informed throughout the process. The 'high quality' service department is exactly what you would expect with a MB vehicle.
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DealerRater
100
July 20th, 2021
The service was great! The environment was pleasant and the service manager kept me informed throughout the process. The 'high quality' service department is exactly what you would expect with a MB vehicle.
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DealerRater
80
July 19th, 2021
It took along time for Mario to get back to me Had to notify my sales person Then I heard from him Got better service
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DealerRater
100
July 19th, 2021
Efficient, friendly and timely customer service. Seamless drop off and pick up. I really like the email communications to approve work and pay for the service.
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DealerRater
100
July 19th, 2021
Excellent service. Easy drop off and pick up. Tyler made the process seamless and enjoyable considering we needed collision repair. I would recommend without hesitation.
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DealerRater
100
July 19th, 2021
Harold and the rest of the service team are whyI keep coming back to Benzel Busch. Never going back to getting a BMW and using their impersonal service
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DealerRater
100
July 16th, 2021
I had an extremely pleasant experience at Benzel Busch. My sales representative, Abe Hindi, was extremely helpful, informative, and made this a smooth experience. I came in right before closing time but was still granted a test drive and at no point did I feel rushed. Needless to say I closed the...
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DealerRater
100
July 16th, 2021
Chris did a good job keeping me updated about my car. I had asked my car to get washed and was happy it was clean when I came to pick it up.
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DealerRater
36
July 15th, 2021
The dealer lied and told us we have to service our car by Mercedes - when I asked if it was optional he said no. I just dont like when people lie
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DealerRater
80
July 15th, 2021
Timely , professional and exceptional customer service. Clean and friendly environment; ready and willing to provide service the client. Welcome drive up, neat look associates. Thank you
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DealerRater
96
July 14th, 2021
GREAT EXPERIENCE! SALESPERSON WAS HELPFUL, ATTENTIVE AND INFORMATIVE. FORMERLY USED MBUSA IN PARAMUS-HORRIBLE! I AM SO GLAD I SWITCHED TO BENZEL-BUSCH. I HAVE ALREADY SENT SEVERAL CUSTOMERS YOUR WAY-ONE OF WHOME ORDERED A TO-BE-BUILT G WAGON. YOUR CUSTOMER SERVICE IS FANTASTIC, AND MATTHEW, MY...
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DealerRater
100
July 14th, 2021
I recently purchased a MB GLE53 from Benzel Busch. Great dealership to work with, reliable and courteous. I can't say enough great things about my sales person Eli Kalajian. He is extremely knowledgeable, respectful, patient, and helped me every step of the way. Thank you so much Eli :)
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DealerRater
96
July 14th, 2021
once again professional ,efficient ,considerate care from scot bateman. hot chocolate was a treat while waiting for a cracked wheel replacement---surprised a MB wheel is not covered by warrantee
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DealerRater
92
July 14th, 2021
The staff was very courteous and extremely professional. The work on my car was done in a timely manner and was exactly the amount of time that had been estimated.
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DealerRater
100
July 14th, 2021
It is always a pleasure with this dealership. Everyone goes over and beyond. Eli is the absolute best. I have been dealing with him for many years
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DealerRater
92
July 14th, 2021
Dealership always has superb customer service. I have been a customer for ten years now. My last service appointment I dealt with Scott Bateman, and he was wonderful.
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DealerRater
100
July 13th, 2021
Great experience and service. Nice staff and nice atmosphere with great service Every thing was on time and the service was great. Will always use your dealership
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DealerRater
100
July 13th, 2021
Great experience and service. Nice staff and nice atmosphere with great service Every thing was on time and the service was great. Will always use your dealership
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DealerRater
100
July 13th, 2021
Always a fantastic experience. Doug Ryan is the best. This is my 2nd car from here and will not be the last! Doug always goes out if his way to make the customers a priority. Pleasure to see him again.
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DealerRater
100
July 13th, 2021
Always a fantastic experience. Doug Ryan is the best. This is my 2nd car from here and will not be the last! Doug always goes out if his way to make the customers a priority. Pleasure to see him again.
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DealerRater
100
July 12th, 2021
Service very quick fast and courteous. Team was very efficient knowledgeable. When entering the Service lobby the gentleman who took my information and passed me over Armando deservers recognition for outstanding courtesy and service. Thanks!!
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DealerRater
92
July 12th, 2021
It was a good experience again and great to see Dave Tangen again. I have know him for many many years and he always makes me feel comfortable. Thank you.
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DealerRater
92
July 12th, 2021
It was a good experience again and great to see Dave Tangen again. I have know him for many many years and he always makes me feel comfortable. Thank you.
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DealerRater
100
July 12th, 2021
Service very quick fast and courteous. Team was very efficient knowledgeable. When entering the Service lobby the gentleman who took my information and passed me over Armando deservers recognition for outstanding courtesy and service. Thanks!!
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DealerRater
100
July 10th, 2021
I had a great experience with Mike Vinci in purchasing my CPO C43 AMG. He was kind, extremely patient with me and responsive to all my questions and concerns. Even handled setting up my insurance.
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DealerRater
92
July 10th, 2021
We have used this dealership for the last 40 years. They continue to deliver the very best sales & excellent service to my husband and myself.
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DealerRater
96
July 9th, 2021
Mike Vinci is a great and knowledgeable salesperson and will help you get the best deal from start to finish. Hes good with the numbers and explaining everything.
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DealerRater
100
July 9th, 2021
Jay Lee, he was so kind and if I left messages, he called me every time. Jay helped for me to trade my previous car.
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DealerRater
100
July 9th, 2021
Everything was done both in a friendly manner and very professionally. My concerns were addressed and provision of a loaner car made the experience that much easier
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DealerRater
96
July 9th, 2021
Both sales men treated me with respect. Enjoy my sales experience with them on my 2018 SL 550. Looking to enjoy this car for years
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DealerRater
100
July 9th, 2021
I had an awesome , pleasant, very easy ,no nonsense experience. They made me feel sure of my purchase and they were the right company for my deal.
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DealerRater
100
July 9th, 2021
I have used Lou Gallo as my sales person for my past 3 vehicles and I think he is amazing! He made my recent purchase as easy and seamless for me, as he has in the past. He is one of the main reasons that I always go back to Benzel.
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DealerRater
76
July 8th, 2021
Their customer service is very good: courteous, hospitable, respectful. Prices for service could lower. Their sister branch in Orange county NY is cheaper. I hope they would reconsider and reevaluate their exorbitant prices.
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DealerRater
100
July 8th, 2021
Great everything and everyone very professional and sales representative was fabulous I would recommend my friends and co workers to this dealership without a problem.
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DealerRater
100
July 7th, 2021
Very attentive and professional and fast I would like recommend this diler to user it thank you for a good service. I can return thaks
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DealerRater
100
July 7th, 2021
Excellent staff who always go above and beyond whats required to insure that every concern is addressed. I have been to every Mercedes dealership in the area and Benzel Busch is the tip of the spear.
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DealerRater
100
July 7th, 2021
Could not ask for a better dealership. We have in the past bought mercedes from other dealerships. First time we buy from Benzel Busch but going forward we will only buy from them. Have recommended them to family and friends. Great service, beautiful dealership. For us, they are Mercedes!
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DealerRater
100
July 6th, 2021
This is my third vehicle with Benzel-Busch Benz. They are very professional, great customer service!! I will keep going back~ Thank you for everything.
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DealerRater
96
July 6th, 2021
this is my first time buying a car at his dealership and Doug Ryan was very helpful helping me in making ma decision . Good service !
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DealerRater
100
July 3rd, 2021
This is my second car from benzel bush. Jay Lee is always very friendly and helpful. Excellent communication. Great service, professional. High recommended! I am extremely happy with my purchase. Thank you!!
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DealerRater
100
July 3rd, 2021
For the last 15 years, Ive been leasing cars and without a doubt my experience with this dealership and its representatives was amazing. Their attention to detail, courtesy, and professionalism were outstanding and truly appreciated.
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DealerRater
100
July 3rd, 2021
For the last 15 years, Ive been leasing cars and without a doubt my experience with this dealership and its representatives was amazing. Their attention to detail, courtesy, and professionalism were outstanding and truly appreciated.
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DealerRater
100
July 3rd, 2021
I hate filling this in but service was stellar ten
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DealerRater
100
July 3rd, 2021
This is my second car from benzel bush. Jay Lee is always very friendly and helpful. Excellent communication. Great service, professional. High recommended! I am extremely happy with my purchase. Thank you!!
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DealerRater
100
July 3rd, 2021
I hate filling this in but service was stellar ten
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DealerRater
100
July 1st, 2021
Good service Accommodating Friendly Dependable Understanding Informative Quick response Courteous
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DealerRater
100
July 1st, 2021
Wonderful, The best! Talia is unbelievable regarding customer service!! Thank you Talia and Benzel Bush!!!
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DealerRater
100
July 1st, 2021
Chris Iseman is the best. Great communicator and hand on guy!
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DealerRater
100
July 1st, 2021
I can't thank you enough for your service today.
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DealerRater
100
June 30th, 2021
Our salesman, Peter, went above and beyond in helping us with our new truck. He handled everything in a very professional manner and I would highly recommend Benzel-Bush for anyone in the market for a new Mercedes. We are extremely thrilled with our new truck!
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DealerRater
100
June 30th, 2021
Professional. Facilities are clean and very pleasant. Staff very knowledgeable.
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DealerRater
80
June 30th, 2021
Service was great. Im not happy that I have the tire insurance and they charged me $110. Total xxxxxxxx.
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DealerRater
20
June 30th, 2021
Ignores Opinions of the client. We have been with this company for 12 years, but recently they have been very disappointing.
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DealerRater
100
June 29th, 2021
It was absolutely amazing working with Jay and Sal. Very courteous and to the point.
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DealerRater
76
June 28th, 2021
The unpredictability of the service department lessened the experience of purchasing a luxury car. However, my sales guy Frank Lauro, is truly a rock star. It speaks volumes of the level of commitment and dedication when he himself had to get the car ready and prepared in time for my birthday. ...
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DealerRater
100
June 28th, 2021
the Service was as usual-- STELLAR! every aspect was perfect. Thank you
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DealerRater
100
June 27th, 2021
Customer-centric service -- Scott resolved my issue with quickly and professionally.
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DealerRater
100
June 27th, 2021
Employees are courteous and welcoming. Lamont Saunders was knowledgeable and listens to the customer. Makes you feel comfortable and not rushed to make a decision
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DealerRater
100
June 25th, 2021
John was excellent and explain my issues with details. Happy
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DealerRater
100
June 25th, 2021
Frank is service is wonderful. On top of my repair and kept me informedr
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DealerRater
100
June 25th, 2021
Joseph and Joe always deliver This time cars were in short supply, but they followed through and my wife got the car she wanted Shes very happy Thanks
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DealerRater
89
June 25th, 2021
Everyone is very pleasant and professional It is hard to determine the quality of work performed as I just got the car back from being serviced.
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DealerRater
100
June 24th, 2021
Mr Yusuf was very helpful. 3 years ago, I had rented my first car from Mercedes with him and due to my satisfaction, I directly went to him for the new car. His positive energy makes the difference.
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DealerRater
100
June 24th, 2021
Mr Yusuf was very helpful. 3 years ago, I had rented my first car from Mercedes with him and due to my satisfaction, I directly went to him for the new car. His positive energy makes the difference.
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DealerRater
100
June 24th, 2021
doug ryan is a real asset to your company he has product knowledge and took the time to answer all questions. The overall experience was very positive.
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DealerRater
100
June 24th, 2021
doug ryan is a real asset to your company he has product knowledge and took the time to answer all questions. The overall experience was very positive.
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DealerRater
100
June 24th, 2021
Excellent and very efficient personal serve from MR. Jay Lee. Very happy with his service
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DealerRater
100
June 24th, 2021
This past Friday I leased my first Mercedes at Benzel Busch! Orlando went above and beyond to make it a really enjoyable experience. He was knowledgable on the cars, responsive to all of my questions and emails, and extremely patient with showing me the features of my new car. I look forward to...
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DealerRater
100
June 24th, 2021
Excellent and very efficient personal serve from MR. Jay Lee. Very happy with his service
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DealerRater
100
June 24th, 2021
This past Friday I leased my first Mercedes at Benzel Busch! Orlando went above and beyond to make it a really enjoyable experience. He was knowledgable on the cars, responsive to all of my questions and emails, and extremely patient with showing me the features of my new car. I look forward to...
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DealerRater
100
June 23rd, 2021
I brought my car in for servicing and 48 hours later I picked it up. They are quick and efficient. Juan was very polite from the moment I pulled in. They provided me a loaner and it was pretty cute. I don't have a problem contacting Mercedes Benz USA when I'm treated poorly. They exceeded my...
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Yelp
20
June 23rd, 2021
The WORST service I have ever received from ANY dealership. Over and over and over again the service department failed to meet even the lowest standard of service. I am still trying to get a simple part for OVER A MONTH. I have been sent broken parts as well as parts that were in unacceptable...
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DealerRater
100
June 23rd, 2021
I brought my car in for servicing and 48 hours later I picked it up. They are quick and efficient. Juan was very polite from the moment I pulled in. They provided me a loaner and it was pretty cute. I don't have a problem contacting Mercedes Benz USA when I'm treated poorly. They exceeded my...
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Yelp
100
June 23rd, 2021
I brought my car in for servicing and 48 hours later I picked it up. They are quick and efficient. Juan was very polite from the moment I pulled in. They provided me a loaner and it was pretty cute. I don't have a problem contacting Mercedes Benz USA when I'm treated poorly. They exceeded my...
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Yelp
80
June 23rd, 2021
Being I didn't have an appointment, I had to wait 2 hours. to replace my dead battery. I used to work in a station and I could replace a dead battery in 15-20 minutes! Dr. Alan Vella
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DealerRater
96
June 23rd, 2021
Giovani was very helpful and nice. Dealership is clean and accommodating. The experience was very easy and fast. I would recommend this dealership to my friends
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DealerRater
96
June 23rd, 2021
Giovani was very helpful and nice. Dealership is clean and accommodating. The experience was very easy and fast. I would recommend this dealership to my friends
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DealerRater
80
June 23rd, 2021
Being I didn't have an appointment, I had to wait 2 hours. to replace my dead battery. I used to work in a station and I could replace a dead battery in 15-20 minutes! Dr. Alan Vella
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DealerRater
80
June 22nd, 2021
Hello, I can say the experience was a bit less expected. Just because it was from Mercedes Benz. The sales man has def fulfilled our needs financially(jay lee). However, as a customer service. It was a bit on the lacking side.
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DealerRater
100
June 22nd, 2021
All repairs look good so far. Neil was friendly and helpful. Thank you
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DealerRater
100
June 22nd, 2021
Prompt service and long the car if necessary are features that I enjoy greatly. When I was told that car would return at 4:00 in the afternoon it indeed came back on time. The car was cleaned and the tire changed.
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DealerRater
80
June 22nd, 2021
Hello, I can say the experience was a bit less expected. Just because it was from Mercedes Benz. The sales man has def fulfilled our needs financially(jay lee). However, as a customer service. It was a bit on the lacking side.
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DealerRater
100
June 22nd, 2021
Frank was the best! I had an awesome buying experience! Frank really know his cars! Thank you!
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DealerRater
100
June 22nd, 2021
Frank was the best! I had an awesome buying experience! Frank really know his cars! Thank you!
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DealerRater
100
June 22nd, 2021
Yesterday was another first class experience at Benzek-Busch. Scott Bateman knew of a recall on my GLE so he booked my visit immediately when I called about the notice. The repair was completed in a short time, then the GLE car got a multi-point inspection and a wash and vacuum, all without charge....
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DealerRater
100
June 22nd, 2021
All repairs look good so far. Neil was friendly and helpful. Thank you
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DealerRater
100
June 22nd, 2021
Prompt service and long the car if necessary are features that I enjoy greatly. When I was told that car would return at 4:00 in the afternoon it indeed came back on time. The car was cleaned and the tire changed.
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DealerRater
60
June 22nd, 2021
My wife went in at 11:00am and felt an attitude from the personnel because they had her down for a 9:00am appt. Well, I worked it out with Chris that she could come in mid-morning so what the attitude? Some of my texts were not returned in a timely fashion. When I picked up the car it was filthy...
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DealerRater
100
June 22nd, 2021
Yesterday was another first class experience at Benzek-Busch. Scott Bateman knew of a recall on my GLE so he booked my visit immediately when I called about the notice. The repair was completed in a short time, then the GLE car got a multi-point inspection and a wash and vacuum, all without charge....
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DealerRater
64
June 22nd, 2021
Friendly,fast, he obly thing ingo for a oil change but they have to do car inspection which is little more expensive but i think this is a protocol thing
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DealerRater
60
June 22nd, 2021
My wife went in at 11:00am and felt an attitude from the personnel because they had her down for a 9:00am appt. Well, I worked it out with Chris that she could come in mid-morning so what the attitude? Some of my texts were not returned in a timely fashion. When I picked up the car it was filthy...
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DealerRater
100
June 22nd, 2021
I was traveling and they made the service seamless and delivered my car back to me.
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DealerRater
96
June 22nd, 2021
Scott Bateman always does a first class job - checking me in, informing me of the repairs required, cost and time it will take.
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DealerRater
64
June 22nd, 2021
Friendly,fast, he obly thing ingo for a oil change but they have to do car inspection which is little more expensive but i think this is a protocol thing
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DealerRater
100
June 22nd, 2021
I was traveling and they made the service seamless and delivered my car back to me.
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DealerRater
96
June 22nd, 2021
Scott Bateman always does a first class job - checking me in, informing me of the repairs required, cost and time it will take.
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DealerRater
20
June 21st, 2021
I had a broken windshield it was replaced but i now have a bad rattle on the front right where the glass was replaced it should have been checked before telling me it was all done
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DealerRater
96
June 20th, 2021
My salesman was great James Scott. Took care of everything. He was very efficient. Very professional and they relayed all info as it was present.
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DealerRater
100
June 19th, 2021
I have worked with Benzel Busch for the past 18 years. They provide a great client experience. I consider this a "Best in Class Dealership" WF - Englewood NJ
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DealerRater
100
June 18th, 2021
Great job. Sossio always goes beyond expectations. Always answers all my questions without hesitation. Great service. Quick service. Sossio makes me like my car even more.
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DealerRater
100
June 18th, 2021
Steven David and Stacey Fowler were very easy to deal with, professional and knowledgeable. I purchased a vehicle from Benzel-Busch because of their efforts.
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DealerRater
100
June 18th, 2021
My dealer representative Chris Iseman was great!!! He called to give updates on my vehicle and when it was ready. Thanks for everything Chris I.
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DealerRater
100
June 18th, 2021
Great job. Sossio always goes beyond expectations. Always answers all my questions without hesitation. Great service. Quick service. Sossio makes me like my car even more.
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DealerRater
100
June 18th, 2021
Steven David and Stacey Fowler were very easy to deal with, professional and knowledgeable. I purchased a vehicle from Benzel-Busch because of their efforts.
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DealerRater
100
June 18th, 2021
My dealer representative Chris Iseman was great!!! He called to give updates on my vehicle and when it was ready. Thanks for everything Chris I.
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DealerRater
96
June 17th, 2021
This is my 5th car with this dealership. I go back because of Frank. He has provided utmost care in helping me purchase my car
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DealerRater
96
June 17th, 2021
This is my 5th car with this dealership. I go back because of Frank. He has provided utmost care in helping me purchase my car
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DealerRater
100
June 16th, 2021
Always Frank exceeded expectations excellent demeanor friendly and attentive When car ready I was notified the way I like by text when arrived car was upfront One more memorable experience Thanks Frank
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DealerRater
100
June 16th, 2021
Chris Huling was great . I was in and out very quickly and they resolved the issue I had with my s class . Nice work guys
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DealerRater
100
June 16th, 2021
Had a great experience with the service and attention I was given. Joseph in sales was attentive and understanding. Very Happy and will be back for sure!!!
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DealerRater
100
June 16th, 2021
Gallo was amazing. Great personality and understood exactly what I wanted Recommendation I think the service and aura of the atmosphere w/in the dealership could be turned up This dealership compared to the new Rochelle dealership which is where I normally go beats this dealership with the...
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DealerRater
100
June 15th, 2021
appointment was very easy and loaner car too. Chris Huling was very kind and meticulously inspected the car. The schedule did not fit, but they drove the car home and exchanged loaner car. Thank you
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DealerRater
100
June 15th, 2021
Scheduling was easy and they took us on time and delivered the car back when promised at the cost estimated. The express service was certainly a pleasure.
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DealerRater
100
June 15th, 2021
Great service department. Dave in service always followed up and made sure our car was right before we picked it up. They gave us a loaner.
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DealerRater
100
June 15th, 2021
appointment was very easy and loaner car too. Chris Huling was very kind and meticulously inspected the car. The schedule did not fit, but they drove the car home and exchanged loaner car. Thank you
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DealerRater
100
June 15th, 2021
Scheduling was easy and they took us on time and delivered the car back when promised at the cost estimated. The express service was certainly a pleasure.
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DealerRater
100
June 15th, 2021
Great service department. Dave in service always followed up and made sure our car was right before we picked it up. They gave us a loaner.
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DealerRater
100
June 14th, 2021
Excellence experience overall. Frank Lauro assisted me to obtain the exact car I was looking for. Very pleased with the condition of the car when delivered.
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DealerRater
100
June 14th, 2021
Excellence experience overall. Frank Lauro assisted me to obtain the exact car I was looking for. Very pleased with the condition of the car when delivered.
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DealerRater
100
June 12th, 2021
Luxury at its finest is all I can say about my new GLC 300!!!!! Great experience!!! Thank you to the wonderful Joseph Herman, Sales Manager and Orlando Dranguet, Sales Representative. They made the whole process, from start to finish, extremely smooth and painless! This was by far the best car...
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DealerRater
100
June 12th, 2021
Luxury at its finest is all I can say about my new GLC 300!!!!! Great experience!!! Thank you to the wonderful Joseph Herman, Sales Manager and Orlando Dranguet, Sales Representative. They made the whole process, from start to finish, extremely smooth and painless! This was by far the best car...
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DealerRater
20
June 12th, 2021
Terrible in every aspect (the service department) my car has been here over 10 times for an ample amount of reasons, I was sold a lemon and the staff at the dealership know this. They brush off every problem that this car has as if everything is fine. STEER CLEAR OF THIS DEALERSHIP!!!
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Yelp
100
June 11th, 2021
Have been buying cars for over 30 yrs from this dealership. They try to please you in every way. This is a high quality dealership from management and every employee who works for them.
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DealerRater
100
June 11th, 2021
This was the 2nd car my family has purchased from Jay directly, and it was just as smooth as the first time around. If you are looking for someone who is honest, not pushy and always making sure your needs are met. I highly recommend Jay.
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DealerRater
100
June 11th, 2021
Have been buying cars for over 30 yrs from this dealership. They try to please you in every way. This is a high quality dealership from management and every employee who works for them.
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DealerRater
100
June 11th, 2021
This was the 2nd car my family has purchased from Jay directly, and it was just as smooth as the first time around. If you are looking for someone who is honest, not pushy and always making sure your needs are met. I highly recommend Jay.
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DealerRater
26
June 10th, 2021
The worst car buying experience in last 25 years. The after sale support is even worse. The sale manager who promised to resolve issues is not unreachable although I attempted to contact via email, text, telephone and site visit.
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DealerRater
100
June 10th, 2021
Excellent service fromSusio no 25 words for me this is a ridiculous requirement Change this immediately Stupid stupid stupid stupid stupid stupid idiotic idiotic requirement
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DealerRater
26
June 10th, 2021
The worst car buying experience in last 25 years. The after sale support is even worse. The sale manager who promised to resolve issues is not unreachable although I attempted to contact via email, text, telephone and site visit.
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DealerRater
100
June 10th, 2021
I am very pleased with my experience at this dealership. Jim Scott was amazing and got me an exact car I wanted and followed up with me multiple times. I am very happy and would definitely recommend this place.
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DealerRater
100
June 10th, 2021
Great service, Tyler was great. Communication was fantastic. They Fixed the S63 and quickly washed my car. They got me back in my car in no time!. Thanks!!
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DealerRater
100
June 9th, 2021
Scott in the service department is a person I trust to take excellent care of my car. He is courteous, knowledgeable, and efficient. I will always entrust my visits to him.
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DealerRater
100
June 9th, 2021
Scott in the service department is a person I trust to take excellent care of my car. He is courteous, knowledgeable, and efficient. I will always entrust my visits to him.
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DealerRater
96
June 7th, 2021
Service is always very good at Benzel Bush. Mr. David Tangen always kept me informed about the status of the car. They did a great job!
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DealerRater
100
June 7th, 2021
I took my car there for tire change and update my computer it was great service is always i got 8 cars from them always go there great people
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DealerRater
100
June 3rd, 2021
Mr. Meyer was the best auto sales person I ever met. I couldn't be happier working with him. Obviously, we love the CPO as well.
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DealerRater
100
June 3rd, 2021
Most pleasurable experience. The salesman Joseph, is the epitome of professionalism. Happy with the way we were treated during the whole process. Will recommend the dealership to friends.
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DealerRater
100
June 3rd, 2021
We just purchased our third Mercedes from Benzel-Busch. John Meyer has been very helpful, knowledgeable and patient with all purchases. The service department is also excellent.
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DealerRater
100
June 3rd, 2021
This is our second car purchase with Benzel and we cannot say enough about the staff and service, they treat you like you are part of their family. Sal introduced us to Matthew Paparazzo and he helped us finalize the purchase of our car and he was extremely helpful, patient, friendly and...
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DealerRater
100
June 3rd, 2021
We worked with Jay and Abe. They were friendly, professional, and courteous. In fact, everyone we interacted with was wonderful. We left with a beautiful car that we love!
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DealerRater
96
June 3rd, 2021
Exceptional Dealership. Exceptional Service. Talia has unparalleled service. I would definitively recommend this dealership and to use Talia for your new car needs. Second to none.
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DealerRater
96
June 3rd, 2021
Exceptional Dealership. Exceptional Service. Talia has unparalleled service. I would definitively recommend this dealership and to use Talia for your new car needs. Second to none.
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DealerRater
100
June 3rd, 2021
The customer service is second to none. It's not the closest Mercedes dealership to me but it's worth the extra few minutes of driving to always be treated like you're the only customer at the dealership.
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DealerRater
100
June 3rd, 2021
The customer service is second to none. It's not the closest Mercedes dealership to me but it's worth the extra few minutes of driving to always be treated like you're the only customer at the dealership.
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DealerRater
100
June 2nd, 2021
It was amazing and pretty fast process. I definitely recommended coming into this location anytime. They did their best in getting what exactly I needed!!
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DealerRater
100
June 1st, 2021
Joseph Simsek was great and veryhelpful. He made follow up calls before and after the sales. Dealer is lucky to have him. We were pleased with his service
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DealerRater
94
May 31st, 2021
Orlando is a friendly, efficient, helpful and knowledgeable sales person. He is caring and always performs above and beyond of what his duties require, and goes that extra mille ,so appreciated by the client.
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DealerRater
94
May 31st, 2021
Orlando is a friendly, efficient, helpful and knowledgeable sales person. He is caring and always performs above and beyond of what his duties require, and goes that extra mille ,so appreciated by the client.
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DealerRater
100
May 30th, 2021
Great staff John & Carlos were the ultimate professionals. Thank you both! You made our experience smooth and a pleasure to do business with your dealership. Thanks
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DealerRater
100
May 30th, 2021
I was an excellent experience and very professional. I love the service that was given to me. I would highly recommend the dealer. I love the staff.
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DealerRater
100
May 30th, 2021
I was an excellent experience and very professional. I love the service that was given to me. I would highly recommend the dealer. I love the staff.
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DealerRater
100
May 30th, 2021
Great staff John & Carlos were the ultimate professionals. Thank you both! You made our experience smooth and a pleasure to do business with your dealership. Thanks
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DealerRater
20
May 29th, 2021
I have purchased a car from Matthew and no matter what I did to contact him once the transaction was over ended at dead end. Now I am calling for two days straight because I would like to order a GT black series and all I get is my number is attached to Matthew and I have to talk to him yet the guy...
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DealerRater
20
May 29th, 2021
I have purchased a car from Matthew and no matter what I did to contact him once the transaction was over ended at dead end. Now I am calling for two days straight because I would like to order a GT black series and all I get is my number is attached to Matthew and I have to talk to him yet the guy...
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DealerRater
90
May 28th, 2021
Yes I would recommend to any one who is willing to get a Mercedes Benz since they were friendly efficient and on time as scheduled.
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DealerRater
100
May 28th, 2021
Wonderful experience Louis was a terrific salesperson helpful and knowledgeable I highly recommend Benzel Busch Wonderful experience Louis was a terrific salesperson helpful and knowledgeable I highly recommend Benzel Busch
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DealerRater
100
May 27th, 2021
Eli was an amazing person who helped me through the process. Very knowledgeable and super professional. My visit was super smooth, friendly and fast. W
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DealerRater
100
May 27th, 2021
Eli was an amazing person who helped me through the process. Very knowledgeable and super professional. My visit was super smooth, friendly and fast. W
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DealerRater
100
May 26th, 2021
Matthew Paparrazzo provided exemplary service from my first phone call to the dealership to completion of our transaction. The exemplary service continued during my visit to the dealership to pick up my new vehicle. It was definitely worth the trip from upstate NY to work with Matthew and your...
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DealerRater
100
May 26th, 2021
Matthew Paparrazzo provided exemplary service from my first phone call to the dealership to completion of our transaction. The exemplary service continued during my visit to the dealership to pick up my new vehicle. It was definitely worth the trip from upstate NY to work with Matthew and your...
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DealerRater
100
May 25th, 2021
Scott Bateman is a credit to your organization. This time I had an unusual request. I I own a 1983 300D Turbo in pristine condition and low mileage which I intend to sell, stored in my garage.. It was always serviced at Benzel Busch but years ago. Scott is handling the difficult details of this...
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DealerRater
100
May 25th, 2021
Always consummate professionals throughout process. Very informative and accommodating. This is my third lease with them, and I will continue to come back every time
Halespine Replied: Thank you so much for the excellent service
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DealerRater
100
May 25th, 2021
Scott Bateman is a credit to your organization. This time I had an unusual request. I I own a 1983 300D Turbo in pristine condition and low mileage which I intend to sell, stored in my garage.. It was always serviced at Benzel Busch but years ago. Scott is handling the difficult details of this...
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DealerRater
100
May 25th, 2021
Always consummate professionals throughout process. Very informative and accommodating. This is my third lease with them, and I will continue to come back every time
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DealerRater
100
May 21st, 2021
Orlando was great to work with, I will recommend him to everyone I know who is looking for a new car. Highly recommended!! From the beginning he was kind and until we made a deal. 5 stars
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DealerRater
100
May 21st, 2021
I now have a great Guy in Peter Poliandro He listened to me and didnt try too talk me into something I didnt need or want . It was a great car buying experience. Ill do it again in 2 years.
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DealerRater
96
May 20th, 2021
We had an excellent experience with John Meyer, sales associate. He made the experience very smooth and comfortable. We are very satisfied with the customer service and we totally recommend it.
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DealerRater
100
May 20th, 2021
This is a very well run dealership. It is a Mercedes Benz dealership, but they happened to have in stock a Subaru Forester, which is what I was shopping for. The vehicle is in excellent condition, and they made me a great price on it. The whole transaction was quick and effortless. The staffs...
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DealerRater
96
May 20th, 2021
We had an excellent experience with John Meyer, sales associate. He made the experience very smooth and comfortable. We are very satisfied with the customer service and we totally recommend it.
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DealerRater
100
May 20th, 2021
Awesome experience and great customer service! Very satisfied with my car and will continue to be a loyal customer for the rest of my days!
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DealerRater
100
May 20th, 2021
This is a very well run dealership. It is a Mercedes Benz dealership, but they happened to have in stock a Subaru Forester, which is what I was shopping for. The vehicle is in excellent condition, and they made me a great price on it. The whole transaction was quick and effortless. The staffs...
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DealerRater
100
May 20th, 2021
Awesome experience and great customer service! Very satisfied with my car and will continue to be a loyal customer for the rest of my days!
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DealerRater
100
May 19th, 2021
I had an excellent experience from the sales person to finance person I dealt with. Super easy, professional and got what I wanted. Thank you!!
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DealerRater
96
May 19th, 2021
Clean professional and aware and keeping up with Covid protocols. James Scott was patient and thorough thru the entire process. He said he will follow up on a few things not yet finished up. I changed dealerships because this one met all my needs for a new vehicle. Impressed with James and his...
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DealerRater
68
May 19th, 2021
Big fan of Benzel Busch but felt uncared for during this visit by the advisor Harold Reyes and the front office associate. There was no communication during the service (while I waited there) and the cars cabin air filter and brake oil that were in urgent need of replacement were left unattended...
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DealerRater
100
May 19th, 2021
Steve David did a very outstanding job. He is a wonderful salesperson and he went above and beyond. There was nothing he would not do for me. he is the best. And he is also a very lively person.
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DealerRater
96
May 19th, 2021
Steven is the best for sure. He was very patient and very helpful. He took enough time to make us understand everything little detail. Vinit
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DealerRater
100
May 19th, 2021
Lamont was helpful and got me the car I wanted. He is professional and worked hard to help the process move smoothly. I had used Manhattan Mercedes in the past but will stick with Benzel-Busch for the future.
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DealerRater
100
May 19th, 2021
Amazing experience! Giovanni did an amazing job finding the car that I wanted! Always amazing customer service. I will continue to recommend Benzel-Busch and Giovanni in the future!
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DealerRater
96
May 19th, 2021
I've been using Benzel for years, but this was my first time meeting Frank and he was, by far, the best advisor I've worked with. And Stacey is always pleasure-
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DealerRater
100
May 19th, 2021
I had an excellent experience from the sales person to finance person I dealt with. Super easy, professional and got what I wanted. Thank you!!
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DealerRater
96
May 19th, 2021
I've been using Benzel for years, but this was my first time meeting Frank and he was, by far, the best advisor I've worked with. And Stacey is always pleasure-
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DealerRater
96
May 19th, 2021
Clean professional and aware and keeping up with Covid protocols. James Scott was patient and thorough thru the entire process. He said he will follow up on a few things not yet finished up. I changed dealerships because this one met all my needs for a new vehicle. Impressed with James and his...
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DealerRater
68
May 19th, 2021
Big fan of Benzel Busch but felt uncared for during this visit by the advisor Harold Reyes and the front office associate. There was no communication during the service (while I waited there) and the cars cabin air filter and brake oil that were in urgent need of replacement were left unattended...
View on DealerRater
DealerRater
100
May 19th, 2021
Lamont was helpful and got me the car I wanted. He is professional and worked hard to help the process move smoothly. I had used Manhattan Mercedes in the past but will stick with Benzel-Busch for the future.
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DealerRater
96
May 19th, 2021
Steven is the best for sure. He was very patient and very helpful. He took enough time to make us understand everything little detail. Vinit
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DealerRater
100
May 19th, 2021
Amazing experience! Giovanni did an amazing job finding the car that I wanted! Always amazing customer service. I will continue to recommend Benzel-Busch and Giovanni in the future!
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DealerRater
100
May 19th, 2021
Steve David did a very outstanding job. He is a wonderful salesperson and he went above and beyond. There was nothing he would not do for me. he is the best. And he is also a very lively person.
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DealerRater
96
May 18th, 2021
The service and attention to detail was excellent.My service advisor was very competent and professional. He is a true gentleman and detailed specific. A great guy to work with.
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DealerRater
100
May 18th, 2021
best Mercedes dealership on east coast service dept. number one -Chris is a top notch professional -provides the best service only place to get your Mercedes serviced!!!!
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DealerRater
76
May 18th, 2021
LOU GALLO, CHRIS ISEMAN, CHRIS HULING, ATES. ARE THE BEST. LOU GALLO, HAS ALWAYS HELPED ME AND MADE ME FEEL SECURE AND WELL TAKEN CARE OF. WAS THERE AT 5:05, WITH A PUNCTURED TIRE, WAS TOLD THEY COULD NOT HELP ME. LOU GALLO AND CHRIS HULING SAVED THE DAY. CHRIS HULING TOOK CHARGE AND MADE SURE MY...
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DealerRater
28
May 18th, 2021
False advertising about service. Dealership advertises that the A service will be completed in 45 minutes or less from when you bring your vehicle in. I was there for aproxx 2 1/2 hrs and when I got bill from service advisor I informed him service should have been free due to time I spent and...
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DealerRater
100
May 17th, 2021
No nonsense, no haggling needed. Lamont is the definition of professionalism and I will be bring my sister to him to get a vehicle as well. This dealership deserves to be in category on its own. Benzel-Busch is where you want to go to buy a Mercedes-benz. After the service and the attention to...
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DealerRater
100
May 17th, 2021
No nonsense, no haggling needed. Lamont is the definition of professionalism and I will be bring my sister to him to get a vehicle as well. This dealership deserves to be in category on its own. Benzel-Busch is where you want to go to buy a Mercedes-benz. After the service and the attention to...
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DealerRater
100
May 16th, 2021
Staff are accommodating,answered my inquiries so clearly, knowledgeable , spends more time with me and giving me more good options.. environment is clean.I will recommend this place to my family and friends.
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DealerRater
100
May 16th, 2021
Staff are accommodating,answered my inquiries so clearly, knowledgeable , spends more time with me and giving me more good options.. environment is clean.I will recommend this place to my family and friends.
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DealerRater
100
May 15th, 2021
Everything about BB is TOP notch , sales and service always feel special. The ownership is like family and I would recommend this dealership to anyone that likes car buying with ease , honor and comfort
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DealerRater
85
May 13th, 2021
Facility is great. Service adviser paid no attention to me. Did not explain things to me and just went about the business he thought was necessary.
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DealerRater
100
May 13th, 2021
Thank you for making my vehicle purchase stress free and informative. Orlando was well informed , knowledgeable and a pleasure to work with. I will recommend to anyone who asks.
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DealerRater
92
May 13th, 2021
Always top notch service! The team was willing to talk us through the issues and hold off on work until we were satisfied to proceed.
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DealerRater
60
May 13th, 2021
Brought Car in for a regular maintenance on a Thursday, didn't get car back till Tuesday due to detailing not having enough people . Called to inquire if car was ready on Friday, was told they would reach back out to me, called an hour and 1/2 later to find out it won't be ready till Monday. I show...
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DealerRater
100
May 13th, 2021
Timely text when my car was ready, very professional. All good! Have been going to Benzel Busch for 30 years- always good and convenient! Scheduled on line, great loaner car as well
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DealerRater
100
May 13th, 2021
It's always a pleasure to buy a car at Benzel Busch. Our salesperson Giovanni and manager Joe Herman are true professionals that treat us like family. That's why we are now third generation shoppers at Benzel Busch !
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DealerRater
70
May 13th, 2021
Chris Iseman is an asset to your staff. He explained the service needed, and answered all questions . Very pleasant . My car was cleaned and returned the time I was told. Thanks
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DealerRater
100
May 13th, 2021
Outstanding seamless experience (as always). My longtime sales rep, Lou Gallo, continues to go above and beyond to ensure that every experience is handled professionally. Well done!
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DealerRater
100
May 13th, 2021
Thank you for making my vehicle purchase stress free and informative. Orlando was well informed , knowledgeable and a pleasure to work with. I will recommend to anyone who asks.
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DealerRater
85
May 13th, 2021
Facility is great. Service adviser paid no attention to me. Did not explain things to me and just went about the business he thought was necessary.
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DealerRater
60
May 13th, 2021
Brought Car in for a regular maintenance on a Thursday, didn't get car back till Tuesday due to detailing not having enough people . Called to inquire if car was ready on Friday, was told they would reach back out to me, called an hour and 1/2 later to find out it won't be ready till Monday. I show...
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DealerRater
92
May 13th, 2021
Always top notch service! The team was willing to talk us through the issues and hold off on work until we were satisfied to proceed.
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DealerRater
100
May 13th, 2021
Timely text when my car was ready, very professional. All good! Have been going to Benzel Busch for 30 years- always good and convenient! Scheduled on line, great loaner car as well
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DealerRater
70
May 13th, 2021
Chris Iseman is an asset to your staff. He explained the service needed, and answered all questions . Very pleasant . My car was cleaned and returned the time I was told. Thanks
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DealerRater
100
May 13th, 2021
It's always a pleasure to buy a car at Benzel Busch. Our salesperson Giovanni and manager Joe Herman are true professionals that treat us like family. That's why we are now third generation shoppers at Benzel Busch !
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DealerRater
100
May 13th, 2021
Outstanding seamless experience (as always). My longtime sales rep, Lou Gallo, continues to go above and beyond to ensure that every experience is handled professionally. Well done!
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DealerRater
80
May 12th, 2021
It would have been better if someone had been able to walk me through all the electronics. I still have very little knowledge as to how to use what Mercedes offers.
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DealerRater
100
May 12th, 2021
Our salesman Giovanni was very professional and a pleasure to do business with. I would highly recommend Giovanni as a salesman and the Benzel Busch family.
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DealerRater
100
May 12th, 2021
For 20 years Benzel Busch has provided top-flight service for our new vehicles, and our longtime family sales rep Lino Cascardi is the primary reason for that. He is a hard-working man with vast knowledge of every nuance of each vehicle. A pleasure to deal with,
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DealerRater
100
May 12th, 2021
Excellent experience and the most competitive lease deal of any dealership I visited. Jay and Sal were outstanding partners and made the process as seamless as possible - I love my new car! Highly recommend.
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DealerRater
100
May 12th, 2021
Giovanni is an excellent salesperson. He catered to all my needs. I sent my daughter to him and I would highly recommend him to others.
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DealerRater
96
May 11th, 2021
Jay was very helpful in helping me choose my new vehicle. We really enjoyed this GLE350, a lot of nice functions! The vehicle itself has very modern and high-tech look.
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DealerRater
96
May 11th, 2021
Amount of time waiting was very reasonable, work done was explained thoroughly, as well as problems uncovered. Clean and comfortable waiting room. Friendly and knowledgeable staff.
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DealerRater
100
May 10th, 2021
Amazing service and an amazing car! Everything was explained very well and done quickly. The whole process was done very efficiently. Thank you guys for the great experience!
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DealerRater
100
May 7th, 2021
all work was promptly acted and requested service work was satisfied. I am impressed with all personnel worked this service were courteous and friendry as always.
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DealerRater
100
May 7th, 2021
Mike was absolutely exceptional from start to finish. Found me the perfect car, took over my existing lease, and even swapped my insurance upon closing which was icing on the cake! Absolutely seamless in a world where convenience commands a premium.
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DealerRater
100
May 7th, 2021
Mike was absolutely exceptional from start to finish. Found me the perfect car, took over my existing lease, and even swapped my insurance upon closing which was icing on the cake! Absolutely seamless in a world where convenience commands a premium.
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DealerRater
85
May 7th, 2021
They did Service B maintenance, replace 4 break pads and rooters and replace a switch board on middle console on my Mercedes Benz S560. I dropped the car on last Monday around 11:00an and I get a loaner car. I dropped the loaner car on Thursday around 11:00am and I picked up my car. They did very...
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DealerRater
85
May 7th, 2021
They did Service B maintenance, replace 4 break pads and rooters and replace a switch board on middle console on my Mercedes Benz S560. I dropped the car on last Monday around 11:00an and I get a loaner car. I dropped the loaner car on Thursday around 11:00am and I picked up my car. They did very...
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DealerRater
100
May 7th, 2021
all work was promptly acted and requested service work was satisfied. I am impressed with all personnel worked this service were courteous and friendry as always.
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DealerRater
64
May 6th, 2021
Courteous Service Department. Went in because trunk would not latch. Waited three hours for repair. When finished, trunk would not open. Guess they never checked! Waited another hour for repair.
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DealerRater
100
May 6th, 2021
They are so friendly and professional. The dealer Jay Lee is alway available for my questions and concerns. He provided me with various information about the special features and options.
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DealerRater
100
May 6th, 2021
Benzel - Bush is the greatest car dealership that I have been to in buying a car. The service is outstanding, and all workers that I have encountered are excellent in customer service. The workers are always courteous and kind, and keep you well informed about the service being done to your vehicle....
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