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Authorized Mercedes-Benz Dealer in Englewood NJ | Benzel-Busch Motor Car

Authorized Mercedes-Benz and AMG dealer in Englewood NJ. New car sales, certified-preowned sales, service, and parts. Family-owned since since 1976, our unique approach to automotive retailing is based on transparency, integrity, and superior attention to detail.

 

We're located at: 28 Grand Ave, Englewood, NJ 07631

 

And we have a new location at: 1 Mercedes Way, Harriman, NY 10926

 

Call us at: 201-567-1400

  • Sales hours

    Private Sales Appointments. Call us, email us or fill out this form for appointment.

  • Service hours

    Monday-Friday 7am-6pm; Saturday 8am-4pm; Sunday Closed

  • Parts hours

    Visit our online parts store

Reviews

100
April 28th, 2020
Wonderful experience! Courteous efficient service! I will recommend this dealership to everyone. I will be a returning customer in 36 months. They made car buying easy!!!
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100
April 27th, 2020
Overall service was good. Everything went quick as possible even during this hard time. Mercedes looks out for there customer as family. Which is outstanding.
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100
April 27th, 2020
Pleasant, efficient , friendly, gave loaner quickly , recalls done, Estimate for repair given , waiting area was clean and covid dafe, good communication and they washed my car !!!
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96
April 24th, 2020
It's not cheap, but you get what you pay for! Always a good experience. Lobby area is top notch and is very customer friendly.
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100
April 24th, 2020
They were professional, thoughtful and polite. A perfect buying experience. Thank you for taking every precaution to keep the client and your staff safe. Great experience.
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100
April 24th, 2020
From start to finish they worked closely with us to meet our requirements. First class! I strongly recommend Benzel Busch. I have bought or leased vehicles from them for 40 years.
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100
April 23rd, 2020
Always a wonderful experience extremely professional and very careful due to this horrible COVID-19 epidemic will be returning for a full class on my car thank you again
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100
April 22nd, 2020
I especially like the valet delivery of the auto. In these scary times it was nice not to have to leave ,y home, I had to have the car towed--that could have been more timely from M Brace,
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100
April 21st, 2020
The staff was great and professional. Always there when you have questions or need assistance. Wonderful customer service.
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Cars.com
100
April 21st, 2020
I had the pleasure of buying a car from this dealership and I must say the treatment I received was excellent. Even though I had delays in my custom build (which was out of their hands) they went above and beyond to make sure I was informed with status. I even recommended them to a friend while...
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100
April 21st, 2020
Benzel Busch always goes above and beyond for their service appointments. Im always greeted with enthusiasm, respect & delight. They are so efficient and make sure that you are taken care of. I have been a customer for 6 years and I wouldnt have it any other way. They are such a pleasure to work...
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100
April 21st, 2020
I had tire pressure imbalance which I couldn't solve the problem by myself. They adjusted my tire pressure and check the tire thoroughly for free!
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92
April 21st, 2020
Facilities are A plus and over all as a client the relation was excellent. Unfortunately the Corona virus get in the middle for a better training of the tools the car has.
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100
April 21st, 2020
Michael Vinci was excellent throughout the entire process. I came from Allentown looking for options for buying a car. The service provided exceeded my expectations during this very difficult times.
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100
April 21st, 2020
Michael Vinci was great to deal with throughout the entire process, especially during such a difficult time - very professional, knowledgeable and responsive. He was a pleasure to work with!
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100
April 20th, 2020
As always, Benzel-Bush far exceeded my expectations. From the moment I contacted John Powell for service and a minor repair to the moment my car was completed, I was kept well informed of timeframes and work completed and pending. Awesome job as usual by the service team!!
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100
April 19th, 2020
Once again, even during a pandemic, the service department exceeded all expectations. I have come to expect nothing less then perfection, because that is what they always provide!
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100
April 18th, 2020
From the mechanics to management and sales, the team at Benzel made every effort to help resolve my auto issues. Well done team. Appreciate you going to bat for my wife and I.
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100
April 18th, 2020
My overall experience for my express service was great. The service was fast. The personnel were pleasant and professional. I will have my vehicle serviced here again.
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100
April 16th, 2020
The service is always excellent at Benzel Bush. The service adviser was quick, efficient, and i was out in loaner in 10 minutes. I received a call several hours later that the service is complete,
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100
April 16th, 2020
Fast and efficient service.Service advisor was helpful and friendly. Would recommend to friends. Happy so far with my Mercedes GLE. x x x x
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100
April 15th, 2020
Excellent service very friendly Professional service Wonderful people This is the location you can trust I will stay with Benzel Busch I will recommend this location
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100
April 15th, 2020
In the wake of this pandemic Mike E made sure everything went in without issue! Victor was also patient, knowledgeable and pleasant. He waited outside at a distance while I sat in the car filled out the paper work and shouted questions from him through the window!
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100
April 14th, 2020
I recently received a postcard from Benzl Busch informing me of a special offer regarding a trade in of my car. I called the dealership and asked for Joe Simsek (whose name was on the card) during the covid 19 period. The receptionist gave Joe the message at home. He called me back from home (in...
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100
April 12th, 2020
Maintained their always high standards in the midst of the coronavirus challenges. Excellent service for the car. Easy scheduling and quick turnaround while fully respecting the additional risks that the virus posed in the pick up and delivery of the car. They will always get my business.
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100
April 11th, 2020
This dealership always exemplifies high quality and friendly service. I have experienced many dealerships in Bergen, Hudson and Essex counties and find Benzel Bush maintains integrity throughout the entire process, from the initial deal, servicing to the next purchase. I've done two car deals with...
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100
April 10th, 2020
it was a great experience for the whole purchase process of the new MB from Benzel-Busch in Englewood. Everything ran smoothly, exchange of information was transparent and frank. Every aspect of the purchase process fell into high quality category.
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100
April 9th, 2020
Frank Armando is great. I always feel comfortable knowing he is there when my car needs service. I always appreciate the ease of drop off and pick up as well.
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100
April 8th, 2020
I have always had an Outstanding Experience at Benzel-Busch. The moment one enters the facility, there is a friendly welcoming feel. KUDOS to the staff for their dedication and professionalism. It is always a pleasure to visit the site. Special Thank you to Giovanni Barbaro, the Best Account...
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100
April 8th, 2020
Costumer service advisor Harold Reyes has outstanding customer service 5 stars:star2::star2::star2::star2::star2: very knowledge and comprehensive also recommend few things to be aware like tires and be on time on oil change
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100
April 6th, 2020
I went in for a service A and received timely and professional service during my visit and I am very satisfied with the service that I received.
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20
April 6th, 2020
Very poor communication. No updates given for a week regarding my vehicle during service. I will not use this facility again nor recommend it again
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100
April 4th, 2020
Scott Bateman is the best ever!!!!! Im with this dealer for 10 years and through the years I had Few service advisors and he is exceptionally good, professional, kind, knowledgeable and simply the best. I couldnt ask for a better service . Sima
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100
April 3rd, 2020
Awesome service, always love having Marko handle my service! Theyre very efficient here and succeed way past customer satisfaction. I always leave here happy!
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96
March 31st, 2020
Benzel Busch has become the dealer of choice for our family. Their professionalism and customer service are above all. I have never had a problem or an issue with our vehicle that they haven't been able to resolve. I love their valet service!!
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100
March 29th, 2020
Good Customer Service and quality of repair!! Well Done
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Cars.com
100
March 28th, 2020
I have been and still am a very satisfied customer over 20 years. The service department is exceptional in every needs that are required. I will continue to support the dealership
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100
March 26th, 2020
Great service, however my car has some issues, nothing to do with the dealership itself. The team is professional and polite. Sales center personnel very knowledgeable. Hopefully my last visit to the dealership with the car issues.
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100
March 25th, 2020
First, thank goodness they are open considering all of the shut downs that are taking place. Second, I brought my E 300 in for a damaged tire. I have tire insurance. Frank Armando met me outside, I signed one piece of paper, and he did the rest. No paperwork, no phone calls, no hassles. He...
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100
March 25th, 2020
Service was excellent . Frank was professional Very happy with service . They gave me loaner. Overall very good experience. I wish you did a pick up for service and drop off .
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100
March 25th, 2020
John Meyer and the team at Benzel-Busch made the experience of ordering and delivery of my G 550 truly spectacular. They kept me informed through out the entire process, processed a trade-in flawlessly and were able to deliver my vehicle the same day that it arrived in the deanship. Top notch team.
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100
March 24th, 2020
Giovanni is a fantastic sales rep who cares about the customer and listens to what you are looking for. I have worked with him in the past and every time I have thought about choosing another company, his client care changes my mind.
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100
March 23rd, 2020
Well organized and prepared in advance to complete the new lease smoothly in a timely manner. I think I got the best rate I can get in the current situation.
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92
March 23rd, 2020
Bezel Busch has a level of service that I have found to be unsurpassed in the luxury car market. Service team always very accommodating to any emergencies that have arisen for me.
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100
March 21st, 2020
Well organized and prepared to complete the lease process at a clean facility.
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100
March 21st, 2020
Staff is so nice and welcoming. I used the express service with no appointment booked ahead. The B service took about 1 hour and 30 minutes which is really fast.
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96
March 21st, 2020
Service performed was done quickly and on time. The communication with the dealer is great. Marko was wonderful and kept us informed every step of the way.
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100
March 20th, 2020
First class all around with this dealer and the brand! Benzel Busch showroom is beautiful and elegant and makes the experience that much better. Orlando Dranguet handled all details of this lease like a professional yet has a warm way about him so you feel the personal side of the transaction as well.
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100
March 19th, 2020
Always a great experience. The sales rep Joseph is the best.
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100
March 18th, 2020
Excellent service, as always. Chris Huling is on top of this game! Professional, polite and right on time. Always a pleasure to work with anyone at the department when I come for service.
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100
March 18th, 2020
Very courteous and professional. Helped me get my car in and out very quickly and did the job required in a timely manner. One of the main reasons I least buy from them.
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100
March 17th, 2020
Professional dealership, Fast and proficient , I was going to purchase my Maybach at Benzel-Busch But they had sold the only one they had in December, So I found this one in Nanuet, also a fine dealership , Tony Coban was my sales person , who had spoke highly of Benzel-Busch my local dealership,...
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100
March 17th, 2020
Went early for appointment, got immediate service and nice loaner Mercedes. My car was diagnosed and delivered the next business day. Washed and ready exactly as requesred.
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100
March 17th, 2020
I have been dealing with Frank Armando for at least 10 years. He is my go-to service person and helps me navigate the best ways to take car of my car. Highly recommend.
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100
March 17th, 2020
Benzel Busch is a great professional service dealership, the staff is second to none, I will continue to bring my Maybach there as often as service is needed
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100
March 17th, 2020
Benzel Bush is always fast, efficient and reliable. Yesterday I brought my car for service and it was delivered practically right away. I appreciate the fact that they are still servicing us during this time of crises as we all need to help each other in whatever way we can. God bless!
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96
March 17th, 2020
I just purchased a new Mercedes from Benzel-Busch, and i have to say the courtesy and professionalism shown by the dealership, Michael Vinci and Salvino Architto especially were exceptional. I have purchased quite a few cars over the years, most of them so-called luxury cars and time and time again...
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100
March 17th, 2020
We worked with Katherine Zagula at Benzel Busch Mercedes, she was great to work with and very knowledgeable. When we decide on our Mercedes we will definitely go back to her .
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100
March 15th, 2020
Giovanni was terrific. He is professional and friendly.
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100
March 15th, 2020
They picked up my car, serviced it and returned it. Perfect. I have to add 14 more words to make the minimum for this review.
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100
March 15th, 2020
My GLE300D was subject to a recall. The dealership sent someone to pick up my car, leave a loner, and return my car when the service was completed. This has been typical of the type of customer care I have gotten at Benzel Busch.
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100
March 14th, 2020
They deliver what they promised to do. The salesperson went to a great length to assist me in every possible way. I hope they will keep up the good work after this review.
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100
March 14th, 2020
Excellent ! Service advisor Tim Torrell is exceptional . Explained whats going on with the car ,works that needs immediate attention And those that can wait .Whenever I call him and hes not in the desk, he returns the call right away . Hes very professional
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100
March 13th, 2020
I have to say that Scott Bateman is so wonderful, very helpful and knowledgeable. He is very responsive to questions and is on top of everything. I appreciate his help, I am a happy customer due to his proactiveness and professionalism. Great techs, service and team!! Thank you, Jennifer Rochet
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100
March 13th, 2020
I love this dealership. Service is always great. Very friendly staff and seems to be a great working environment. My wait time was minimal. Thank you
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100
March 13th, 2020
Sandro Martinez was very knowledgeable and helpful about all aspects of my car buying experience . He was professional and courteous. He restored my faith after a previous disappointing experience with your dealership. It was a pleasure doing business with him.
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96
March 13th, 2020
The buying experience and service were top notch. Experienced a small problem that was efficiently and effectively resolved by sales and service. I did not experience the typical dealership drama that goes on at many dealerships. Definitely will continue to buy cars here.
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100
March 13th, 2020
Simply the best!!! Getting cars from Benzel since 2010. Probably 10 till now.y Salesman Yusuf Simsek and my service advisor David are the best!!!
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100
March 13th, 2020
service was excellent and done in a timely manner. I brought the car in for usual service but was I told it had a recall which they took care of at the same time
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100
March 13th, 2020
This was purchase for my daughter and Rich is the best of the best sales person ever! and very honesty, simple deal and perfect explanation for car. It was pleasure to buy mercedes from Rich.
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100
March 13th, 2020
I took the car for a minor service and was pleased. The service personnel were in constant communication with me. Service was fast and very efficient.
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DealerRater
20
March 13th, 2020
A Bad Deal with Benzel Bush. I entered into a deal to lease a new MB from Benzel Bush with the LAST 3 PAYMENTS to be paid through the PULL FORWARD program and ordered a car. I was told the car might not come in time so I recently called MBFS and told them of the situation, the Order # and the VIN #...
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Yelp
100
March 12th, 2020
John Powell is an excellent ambassador for Benzel Busch service. He was extremely professional, kind, efficient and informative. There was a problem with the driver door handle and lock and his team took care of the repair quickly. John also let me know that I had to buy an extended warranty ASAP...
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100
March 12th, 2020
I was given great hospitality. I was seen right away and given great service with a smile. Taken care of. Highly recommend this dealer compared to another.
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100
March 12th, 2020
I dealt with Dave Tangen he was very helpful and professional. I will recommend him to my friends. Mercedes- Benz is a professional dealership The service Department did a good job on my car.
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100
March 11th, 2020
Scott was amazing and nothing less thanks again for everything and being consistent, customer service was everything thank you for keeping open communication see you again
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80
March 11th, 2020
Mercedes-Benz is a professional dealership the people that work at Mercedes they are absolutely professionals and polite they behave very nice they explain very nice overall the service is fantastic thank you very much
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100
March 11th, 2020
I've been a customer since 1986. I've had very good experience on the sale and service sides, BB has really great people in all the customer facing roles. Notably I blew a tire on a Friday morning, I drove to BB they loaned me a car and a short while later I picked up my car with a new tire, Chris...
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100
March 11th, 2020
Seamless experience no problems. Bought my first car from Benzel-Busch Busch in 2000. I would recommend anyone looking for a new car should contact them.
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100
March 10th, 2020
Giovanni and Micheal were 100% first class. They were honest and knowledgeable and were focused on my needs - they were on my agenda and lookded for a deal thats right for me. You have my business moving forward.
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100
March 10th, 2020
One of the most professional, straightforward, honest, outstanding dealerships I have ever been to. I will definitely be returning to them for any future needs and will be recommending all my family and friends to visit them as well.
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100
March 10th, 2020
Lou is the best! He makes leasing through Mercedes the easiest experience. I would highly recommend Lou. And will continue to lease through Benzel as long as Lou is there
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92
March 9th, 2020
The service was excellent. The car was well-maintained and it runs very well.It is possible for me to do with you again. keep up the good work.
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100
March 9th, 2020
This time around the Benzel Busch service really impressed me. Following a very quick appointment availability, a brand new loaner car was waiting for me. Had three rather complex issues that a previous dealership couldnt figure out. Over the course of a week all was done having parts ordered in the...
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100
March 9th, 2020
Nothing but great things to say about Benzel Busch. My sales advisor Giovanni is the best, my experience with him has always been smooth and seamless ..I will definitely recommend him to all my friends and family.
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92
March 9th, 2020
Christopher Alanzar was so nice gentleman he explained all services in detail I would have.. I had the services in time they promised. I am very happy with my car which was washed in good shape.
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80
March 8th, 2020
Very considerate of your time, drawing up work plan and taking loaner was quick and efficient. All repairs were explained in detail. Only hang-up was in dropping off at designated time, there was no particular order to the cars that were lined up and I waited about 10 minutes to get the attention...
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Cars.com
100
March 8th, 2020
My experience at Benzel Busch was phenomenal. Frank Armando was great. Always kept me up to date on the vehicle and provided me with "Legendary Service". Happy to recommend Frank and Benzel Busch Service Department to all my friends, colleagues, and family. Thank you for a great experience!
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DealerRater
100
March 6th, 2020
Im very satisfied with the service I was provided, Great facility good people and reasonable prices and thank you for having my vehicle ready right on time for pick up
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100
March 6th, 2020
Well organized service department, with professional and nice guys around, the work done on time. Free car wash every time is an excellent plus for the busy people!
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96
March 6th, 2020
Scott Bateman is the best person for this job ! He was knowledgeable and very efficient!Everyone performed their job very professionally! The problem was solved very quickly!
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DealerRater
100
March 5th, 2020
Drove in for the Express service. Service completed nice and quick as advertised. Friendly staff, explained all tasks performed. Very happy to have car serviced at Benzel Busch.
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DealerRater
100
March 5th, 2020
The supervisor, Marko, was very responsive and was able to adjust to shifts ins schedule and accommodate my difficulties. The service under his supervision was prompt and efficient.
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DealerRater
100
March 4th, 2020
I have been with Benzel Bush for now 30 years. They continue to provide exceptional excellent unbelievable service.! I congratulate them on continuing this level of excellence! My advisor LIno is an exceptional person. I appreciate his professionalism as well as his kindness and humor.
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Cars.com
100
March 4th, 2020
I feel so special for being treated as royal customer whenever I got service from benzel-Busch. I am willing to be a steady customer in future. So much thanks.
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80
March 4th, 2020
Service was good. It was done at a good rate, considering it was an unexpected service. The car was dropped off Friday night and was finished by mid day Saturday.
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DealerRater
100
March 3rd, 2020
Service was comprehensive and had customer's wait time in mind. Experience was excellent -- clean and work-friendly wait area.
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Cars.com
100
March 3rd, 2020
Yusuf Simsek (sales) and Scott Bateman (service) are truly exceptional!!!
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Cars.com
100
March 3rd, 2020
Easy buying car process from beginning to end. Everyone made the transition very easy.
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Cars.com
92
March 3rd, 2020
great service as always, brought my car in to check something with the wheel and it turned out to be nothing. Thanks again to everyone!
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DealerRater
100
March 3rd, 2020
James was excellent at getting back to me with the best deal for my budget. The car was in perfect condition when I picked it up.
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DealerRater
100
March 3rd, 2020
Yusuf Simsek (sales) and Scott Bateman (service) are amazing! Teamwork, synergies, parts availability, timeliness, reliability, responsiveness, its all there! Benzels formula works and the team is super dedicated.
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DealerRater
100
March 2nd, 2020
John was terrific. Wiper arm came loose and needed to be fixed ASAP. B/B staff was friendly and quite accommodating! Repair was made in a very timely manner, especially for a Saturday!
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Cars.com
100
March 2nd, 2020
Frank Armando consistently provides excellent service. He is very knowledgeable and courteous. He provided me with a loaner car for the day. He called me immediately when my car was finished.
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DealerRater
100
March 1st, 2020
David Tangen was very helpful, friendly and professional.
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Cars.com
100
March 1st, 2020
I was extremely satisfied with Bezel Bush employees, everyone there was extremely nice. Would certainly recommend this dealership to friends..
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Cars.com
100
March 1st, 2020
The entire sales experience was fantastic with Benzel Busch dealership. Abe Hindi was very professional, courteous and empathetic. Dealership also made it sure that potential Clients were welcomed, comfortable and attended immediately. Delivery experience was fantastic too. Everything went as...
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DealerRater
100
March 1st, 2020
I have contacted several dealership through email and Kathy is the most active and positive dealer to keep contact with me. I changed my requirement time to time and Kathy is very patient to quote several cars to me and meet my requirement. I am an expat and new to the US. I know a little about...
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DealerRater
100
March 1st, 2020
This excellent experience was delivered by Lamont Sauders a few days ago. I was referred to him from a phone inquiry at 5:30 pm and i received the perfect car delivered personally at 7:30 pm while dining at Cassies. I viewed the exact car I wanted after Lamont brought it to the viewing deck. It was...
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DealerRater
100
February 29th, 2020
This was the best car leasing experience I have ever had. Giovanni was very knowledgeable, accommodating and above all transparent. He gained my trust very quickly. I would definitely refer friends and family to work with Giovanni.
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DealerRater
100
February 29th, 2020
engine warning light was on. they explained well and kindly gave us comfort mind with loner car service was very friendly and with courtesy thank you
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DealerRater
100
February 28th, 2020
Service department promised me two hours or less. It was one hour and 20 minutes perfect
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Cars.com
20
February 28th, 2020
Horrible customer service very unprofessional Marco is very rude and inconsiderate i feel race was a huge factor Dont go to this location at all!!!
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DealerRater
100
February 27th, 2020
My car was promptly serviced and was returned to me clean. The service writer kept me up-to-date during the entire process.
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Cars.com
100
February 27th, 2020
Was in and out of maintenance service within 45 minutes as promised and received a free car wash magnificent!
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Cars.com
100
February 27th, 2020
Amazing and surprising experience from the moment I entered the showroom. Sales representative James is a true gentleman.
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Cars.com
100
February 27th, 2020
Great service from my advisor. He went out of his way to ensure I was satisfied. A great experience as usual at Benzel Busch. Thanks.
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DealerRater
100
February 27th, 2020
Very polite and knows his job. I dont know his last name but he was at the entrance to the service department. Thanks Scott
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DealerRater
100
February 27th, 2020
AMAZING EXPERIENCE WITH Talia It has been years that we buy/lease with Talia. Simply the BEST!!!!!! Thank you Talia for always being the best.
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DealerRater
100
February 27th, 2020
Chris Isman continues to provide the upmost professionalism and excellent service to his clients. Entire service department is always a pleasure to work with. Highly recommend this dealership.
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DealerRater
100
February 26th, 2020
Gio is amazing and made the process easy and enjoyable.
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Cars.com
100
February 26th, 2020
Great place. Great people. Always bring my cars here and have always been treated great. Looking forward to work with Frank Armando again. Thank you.
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DealerRater
100
February 26th, 2020
Always reliable providing excellent service and responding to my questions and requests within a reasonable time frame; convenient and accessible location as it is in a bus route.
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DealerRater
100
February 25th, 2020
First time dealing with Benzel-Busch and found them to be excellent
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Cars.com
100
February 25th, 2020
Expectation have been exceeded. Marko and other staff were very nice and very courteous. The dealership offered me a loaner car without asking for it. I will go back again when my car need service.
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DealerRater
100
February 25th, 2020
I could not be happier with my buying experience with Benzel-Busch. Michael Erlich was knowledgable and informative. He took pains to explain things clearly and offered outstanding service during every phase of my purchase and the delivery of my car. He went out of his way to make everything as easy...
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DealerRater
100
February 25th, 2020
Scott Bateman is a true asset to your dealership! He really goes above and beyond to care for the customer. His service is so professional and he problem solves in a timely manner, as well as courteously.
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DealerRater
20
February 25th, 2020
Very upset that after being a customer 20 years u did not honor the 400 plus dollars that I had pd for service and not used as I was incapacitated. I will not be using your dealership in the future nor will I purchase another Mercedes
Benzel-Busch Motor Car Replied: We apologize for any miscommunication regarding this matter. As per our last communication you were advised that your Prepaid Maintenance plan had expired. Unfortunately there was nothing our dealer could do and repairs thereafter were approved by you. Again we apologize and should you need to discuss this matter further, please feel free to reach us. Benzel Busch Service
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DealerRater
100
February 24th, 2020
I have purchased 6 cars from Benzel-Busch and they are consistent with the inventory, pricing, and customer service. I will continue to support this business as they always have delivered extraordinary service to support my transportation needs.
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Cars.com
100
February 24th, 2020
I have purchased 6 cars from Benzel-Busch and they are consistent with the inventory, pricing, and customer service. I will continue to support this business as they always deliver extraordinary service to support my transportation needs.
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DealerRater
100
February 24th, 2020
Great! Cars are in great condition. Steven was nice, patient, knowledgeable and very helpful. We love our car and we had a great experience. Would definitely return.
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DealerRater
100
February 24th, 2020
Orlando was fabulous! He helped us every step of the way. He was patient, professional and very knowledgeable. Great overall experience. I would recommend Orlando and the dealer to everyone.
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DealerRater
100
February 23rd, 2020
Customer service team is 100% dedicated to the needs of customers. I am making this statement based on my experience for over a decade. Service team will go out of their way to satisfy customer satisfaction.
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DealerRater
100
February 23rd, 2020
My second car purchase from BB. Talia Colananni is one important reason why I will buy my cars from BB. She is fair knowledgeable, patient and trustworthy. I have been dealing with BB since 2016 and I have had no problems with service including having reasonable service times and pricing. Loaners...
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DealerRater
100
February 23rd, 2020
Everything that was performed was done properly. The valet guys from Carcierge Valet were excellent. I was in and out within 2 hours. I will come back.
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DealerRater
100
February 23rd, 2020
Great service. On time kept informed. This requirement for. Twenty five words is ridiculous. Next time Ill delete this entire report. Dealer service is excellent, well cared for thank tou
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DealerRater
100
February 23rd, 2020
Tim was very responsive and professional. He perceived that I would need an SUV loaner and got one for me. He provided me with his contact info in case I had any questions. He also understood my schedule. Excellent experience.
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DealerRater
100
February 22nd, 2020
The entire was just great. I want to express my appreciation (in particular) to David Tangen for keeping in the loop with timely updates on the all the work being performed. You guys are the best!
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Cars.com
100
February 22nd, 2020
Kathy was amazing! She was the only one from multiple dealers able to get me into the car I wanted for the price I wanted to be in! I absolutely love my car and couldnt be happier!
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Cars.com
100
February 22nd, 2020
Yes, Frank Armando my service advisor was professional and friendly.
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Cars.com
100
February 22nd, 2020
Excellent customer service we really enjoyed working with Michael Scott was also great and the gentleman showing us the features of the vehicle was very patient and knowledgeable I will be a repeat customer
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DealerRater
100
February 22nd, 2020
Chris Huling in the Service, hes doing a great job! He found the recalls and scheduled to fix and got the loaner car, too.
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DealerRater
100
February 21st, 2020
Express service at the dealership is great. Christopher was great. In and out in one hour even with a car wash. Coffee is also good
Benzel-Busch Motor Car Replied: Thank you for your positive feedback James. You are more than welcome to stop by for a cup of coffee anytime. See you again soon.
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DealerRater
100
February 20th, 2020
Great job from start to finish. I would highly recommend Benzel-Busch.
Dealer response from DealerRater Replied: Thank you, we appreciate your positive feedback.
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Cars.com
100
February 20th, 2020
Cris was cordial and very knowledgeable. We chatted off and on and was very accommodating. I learned a lot about my car and about the dealership. I feel comfortable now with Benzl.
Benzel-Busch Motor Car Replied: Thanks so much for the review. Our main goal is to make sure you feel welcomed and valued here at our dealership.
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DealerRater
100
February 20th, 2020
My wife and I had the best experience buying from this dealer. Not only is the car amazing but our sales rep Peter was incredible.
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DealerRater
100
February 20th, 2020
Excellent buying experience. Giovanni took his time to explain all the features of the car to me and helped make my leasing experience a smooth and enjoyable one
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DealerRater
80
February 19th, 2020
I had my E350 towed to facility on a holiday weekend friday. T They had my car back to me by monday evening. Nice to work with.
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Cars.com
100
February 19th, 2020
Very good dealership, great service and quick also the service manager is a great help he is very knowledgeable and goes out his way to make sure everything is on point.Scott Bateman
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DealerRater
100
February 19th, 2020
Michael was Ippolito was the best, he was very patient and very professional. He deserves a raise. I have recommended your organization to my friends.
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DealerRater
100
February 19th, 2020
Very professional Sales team. Great service from walking into the door throughout the car buying process. Frank Lauro was able to answer all of my questions and followed up with me months after I signed my lease.
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DealerRater
100
February 19th, 2020
Very responsive and helpful. Home pickup worked very smoothly. Service personnel informative and punctual. Any questions or concerns were addressed. Advice for future maintenance appreciated.
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DealerRater
100
February 19th, 2020
Great service! I walked in without an appointment to get some exterior detailing done and was taken care of right away. Benzel Busch always takes care of their clients with the highest quality of customer service.
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DealerRater
100
February 19th, 2020
Very knowledgeable staff as well as great waiting area and fast service. Very satisfied with my service and time it took to complete the work.
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DealerRater
100
February 19th, 2020
My service experience at the dealership was good with Harold Reyes, however, 3 follow up calls were unanswered by him and on the 4th, he promised me a quote to replace the left front light assembly (my 4 tires and an alignment were quoted already) - it has been 2 weeks and he has not called me yet...
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DealerRater
100
February 19th, 2020
Always a great experience picking out a new car. This is my 7th car and deal with Rich Palm and Benzel Bush. Service department is great to.
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DealerRater
100
February 19th, 2020
Doug was by far the best. He was on point with having the car ready!!! Thank you Doug and the rest of the whole dealership!!!!!
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DealerRater
92
February 19th, 2020
The service experience was excellent - my expectations were met! I will continue to be a happy customer. Not much else can be said. Keep up your high standards!
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DealerRater
100
February 18th, 2020
Excellent and knowledgeable staff.. As always, car was ready when they specified and all work was performed. Never had a problem in the 9 years I have been going there for service.
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Cars.com
100
February 18th, 2020
He is so nice.so kindly so courteous... and he explained me everything about my car glc300 very attentive. I want to recomended him all the people who want to get the Mercedes Benz.
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DealerRater
96
February 18th, 2020
All personnel I dealt with were attentive and efficient. The service advisor Tim was helpfull and pointed out that the recall would require a "toe In" and that I had the option for a full wheel alignment at a reasonable price, which I went forward with.
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DealerRater
100
February 18th, 2020
Its always a pleasure to deal with Frank Armando! The consummate professional! He is an asset to your dealership! Frank always goes above and beyond!
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DealerRater
100
February 18th, 2020
The service department was very comforting during my visit. The turn around time and communication was quick and professional. I feel very comfortable dealing with BB service department.
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DealerRater
100
February 18th, 2020
Worked done and completed on the time that was assigned to me. My maintenance Mtg. Polite , and got me on my way. My SUV was given back to me clean and sparkling.
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DealerRater
100
February 18th, 2020
My Service experience was good. My advisor was polite, attentive, direct and very efficient from dropoff to car rental & pickup. I'm a happy camper!
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DealerRater
100
February 18th, 2020
everything done in a timely manner - was able to choose loaner nice dealership, I like their hot chocolate! they really make you feel comfortable and at ease
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DealerRater
100
February 18th, 2020
I love Benzel- Busch. I leased my car based on their service. The car was incidental. Everything runs so smoothly when you are either servicing your car or buying/leasing a new one. I will be with them forever.
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DealerRater
80
February 18th, 2020
$11 in labor to change a battery in a key? Seems rather petty since the service alone was over $700. Not necessary to charge $11 in labor. John was great though.
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DealerRater
100
February 18th, 2020
Dave Tangen' assistance is greatly appreciated. He is quick to get you on your way and makes sure everything is done perfectly. If you need to get in touch with him during the day he is always available. If not, he will call back shortly. I have been using him for assistance for almost 30 years...
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DealerRater
100
February 18th, 2020
The dealership and sales rep Matthew Beyer were a pleasure to work this. They made the entire process effortless and I got a great deal as well. Best Mercedes dealer in NJ!
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DealerRater
100
February 18th, 2020
This dealership is excellent with their luxury vehicles. I am more than happy with the assistance from Joseph Simsek. The two cars that I have purchased from here are amazing.
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DealerRater
100
February 18th, 2020
Express service was great, Harold was very helpful and Rob gave me a ride up the hill. Will only use Benzel Busch service. Coffee is good too
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DealerRater
100
February 18th, 2020
Benzel-Busch Motor Car is a great dealership which I can recommend to anyone looking for a Mercedes. The sales and service people are very professional, knowledgeable, and always ready to please. My requirements have been serviced promptly without any issues.
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DealerRater
100
February 18th, 2020
Dave Tangen in service was very helpful dealing with several issues that I was having with my new 2020 GLE 350. Most issues were solved
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DealerRater
100
February 18th, 2020
Over the course of years and different MB models 6 in total- Benzel Busch is the best in Sales and Service. On two separate occasions we were out of town and went to other dealers/service in the Washington, D.C. area and Manhattan. What a difference in quality & care! Would not venture to use any...
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DealerRater
100
February 18th, 2020
Our service writer, Scott Bateman, went far beyond expectation to ensure our Smart was repaired and delivered to us in beautiful condition. I would not hesitate to return for service in future.
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DealerRater
100
February 18th, 2020
Benzel Busch is a fantastic dealership, not only do they sell some of the most beautiful cars, they service them in the manner one would expect. I had a tire blow out and brought my car in without an appointment. The tire was replaced and the rim repaired within 2 days. From the moment I brought...
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DealerRater
100
February 18th, 2020
My family has over twenty years of experiences at Benzel-Busch and during these years we have never thought of going anyway else. From the moment we enter the dealership we are always met with professional kindness.
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DealerRater
100
February 18th, 2020
The dealership is great and the people are very friendly the quality of work in the service department is exceptional, and I would recommend this dealership to a friend.
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DealerRater
80
February 18th, 2020
It was a pleasant experience at Benzel Busch motors. Greeted every time upon arrival and was asked if I needed any help. And the process of buying my vehicle went smoothly.
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DealerRater
76
February 18th, 2020
My last car and service experience with BB goes back to late early 80's with my 1978 280c. Faith brought me back to the dealership because it was close to where I was working. First it was servicing my 2017 C300C then leasing my last car. The Mercedes dealership experience has changed not for the...
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DealerRater
96
February 18th, 2020
The Team at Benzel Busch is always outstanding and pleasant to deal with. Have been bringing my car to them for year and will continue.
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DealerRater
100
February 18th, 2020
I have never had a bad experience servicing any of my Mercedes vehicles at Benzel Busch. The service professionals have been honest, caring, and always recommends the right work on my cars.
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DealerRater
100
February 18th, 2020
Lino Cascardi, Frank Armando and Neil Newman make the whole experience from acquisition to servicing much more transparent, understandable and actually pleasant. All mentioned are true professionals.
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DealerRater
100
February 18th, 2020
Great great they are nice and good service was great they take time and driver with me and get what I was feeling about the car and they did a great job , MARKO JOVANOVIC THANK YOU FOR THE GREAT CARE THANK YOU THANK YOU SO MUCH :blush:
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DealerRater
89
February 18th, 2020
Frank Armando is excellent CSR, able to help in always possible, had been by advisor from my first service visit in 2011, will recommend him to all my friends and family
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DealerRater
96
February 18th, 2020
This is my third purchase from Benzel Bush. My husband and I always work with Ben Walsh. Never high pressure sales tactics. Ben always works to find us the right vehicle and delivers what is promised. I also have my cars services by Benzel. I live very close to a different Mercedes dealer but the...
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DealerRater
100
February 18th, 2020
The experience I had at benzel - Busch Motors was very good and stress free experience. Sandro explained and went over everything regarding the paperwork in detail as well As letting Me know how to save money with the finance of my vehicle.
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DealerRater
100
February 18th, 2020
The men in the service dept. are all first-class mechanics who accomplish great results. They care about your vehicle as if it were their own. A great group who care.
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DealerRater
100
February 18th, 2020
Once I got the final "OK, time to get your airbag replaced" letter, the team at Benzel Busch took great care of my car and quickly. The turn around was quick and seamless and the provided a loaner.
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DealerRater
100
February 18th, 2020
I found the dealership very accommodating with appointment scheduling. Marco in service Dept. kept me apprised of the progress of as it was going on. I am very hopeful that this service on reinstalling the software pkg. will have corrected the problem.
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DealerRater
100
February 18th, 2020
Once again I was in a position where I needed immediate service at a Moments notice So I called frank Armondo and once again he accomadated my needs and had me back on the road in I time
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DealerRater
100
February 18th, 2020
A dealership is only as good as its sales professionals and BBMC is top tier because of Talia Colananni. She has an amazing ability to understand her clients needs and then match that need up with the perfect car. She is experience and well connected to keep the process moving quickly and to solve...
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DealerRater
100
February 18th, 2020
The service I receive is truly amazing. The entire process from ordering a car to the delivery( to my home in NY) is streamlined and first rate. Rich Palm is a true asset to your organization.
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DealerRater
100
February 18th, 2020
I was referred here by another customer, and Benzel-Busch did not disappoint. Thank you to Gio and the entire staff for taking the time to answer all my questions, and the patience to walk me through the entire leasing experience.
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DealerRater
20
February 18th, 2020
The service recall was performed however the service agent tried to scare my wife into buying new tires (for $2000!!!) with a yellow warning, whatever that is! I checked the tires and there is about 10k miles thread left What a joke you should be ashamed of yourself
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DealerRater
100
February 16th, 2020
Was treated with respect from my first call by Rich Palm. Knowledgeable, patient and kind as was Eli/AMG expertWill end up with a GTR Pro because of them. Happy to do biz with them and Benzel Busch Engelwood
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Yelp
100
February 14th, 2020
Lamont is amazing and went above and beyond to inform me of everything I needed to know between the A220 & New CLA. Had I purchased my vehicle in New Jersey, Lamont is who I would have leased with hands down. He is professional, informative with excellent follow up. I ultimately purchased the CLA in...
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DealerRater
100
February 13th, 2020
The overall experience is exemplary. Excellent knowledge of cars, options, etc. Service is prompt, correct and does not require repeated visits.
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Cars.com
100
February 13th, 2020
There are many reasons why I travel state lines and vast distances to purchase my vehicles and have them serviced at Benzel Bush. In summary its because they are AWESOME.
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DealerRater
100
February 12th, 2020
Great customer service team; John Meyer and Dave Tangen are always very professional and attentive to the my requests!
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Cars.com
100
February 12th, 2020
Peter was a good sale person I will recommend him to any body
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Cars.com
100
February 12th, 2020
Received a notice from MB that my E class was recalled to correct possible corrosion in Steering Column bolts. Brought it in, got a loaner car, a few hours later received a text telling me the car was ready. Picked up my car, was told they also updated my car's computer software, and off I went....
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DealerRater
100
February 12th, 2020
Mathew paparazzo was wonderful- he had to take 2 test drives- he spent time explaining any questions - he was not pushy and very personable and knowledgeable- great job
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DealerRater
100
February 11th, 2020
My Experience at your Dealership was the way I expect to be treated buying a car at a Mercedes Benz dealership. Steve was very professional, Did not pressure me once and understood it was a big decision on a truly beautiful but expensive vehicle. Steve gave me as much time as I needed to make the...
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DealerRater
100
February 9th, 2020
As I said to the technician, you guys are the best!
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Cars.com
100
February 9th, 2020
Car was called for a recall. The process from the customer prospective could not have been more professional. Quick, easy and stress free. Like buying a loaf of bread - simple.
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Cars.com
100
February 9th, 2020
Ask for Scott , xxxx take care of the service. Ask for Ben if you need a vehicle!
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Cars.com
100
February 9th, 2020
We had a flat tire, and after getting to a service station and bring tire to recommended pleasure, it took a short period of time to realize the tire was not holding pressure and we needed something more dramatic to fix the problem, so we went to our MB dealer for a diagnostic. They took the car...
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DealerRater
20
February 9th, 2020
I was sold a 2015 C400 that was sold in 2014 and got one year warranty. That is not fair because I trusted what they said not wat they wrote. Never again.
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DealerRater
100
February 8th, 2020
I always get a brand new loaner and readily available as soon as I bring my car for a service.
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Cars.com
100
February 7th, 2020
When I arrived, after a long day at work, the service providers took my car, prepared the paper, and brought the loaner to the front in about 30 minutes. I was super impressed with the organization and preparation.
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DealerRater
100
February 7th, 2020
Frank Armando and the team at Benzel-Busch handled all aspects of my service with exceptional professionalism, efficiency and courtesy. I was very satisfied with my service and would highly recommend this dealership. Thank you
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DealerRater
100
February 7th, 2020
Professional, organized, efficient service center. David Tangen addressed all my concerns and an asset to the company. First time Mercedes buyer. Thank you for a great first experience!
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DealerRater
100
February 6th, 2020
It was a great. Mr. Jay Lee is a professional and very kind. His service was a great and I was very happy during working with him.
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DealerRater
100
February 6th, 2020
No problem to make an apportionment with a loaner request. Vehicle was taken in and serviced promptly. Provided feedback for potential repairs. David Tangen was very polite and courteous through out the process. I highly recommend him and dealership.
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DealerRater
100
February 5th, 2020
Very happy here. Especially after the horrible experience I had with prestige Mercedes
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Cars.com
100
February 3rd, 2020
Express Service is 5 Star from intake, repair, wash and delivery. I was in and out within the prescribed time period and very satisfied with the results.
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DealerRater
100
February 2nd, 2020
It was really exceptional. John Powell and Jose Perez are amazing! Thank you!
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Cars.com
100
February 2nd, 2020
I traveled two hours to purchase my 2017 Mercedes. Steve was friendly, personable, and made my purchase seamless. The finance department and manager were also great to work with. I will come back to this MB location in the future
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DealerRater
100
February 1st, 2020
It would be impossible for the experience to have been any better. My car was picked up at exactly the time promised, I was offered a loaner to be delivered, and my car was returned to my home on the same day. Amazing! Thank you!
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Cars.com
100
February 1st, 2020
Kathy Zagula is a truly exceptional sales professional. It's the second time we purchased from her and we would happily do so again and recommend her.
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Cars.com
80
February 1st, 2020
I am a repeat Benzel Busch customer and am currently on my fourth lease with the dealership. My experience with the Sales and Service Departments have always been pleasant. During my last visit, I was assisted by Marco Jovanovic who was very professional and easy to deal with. I expressed concern...
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DealerRater
96
February 1st, 2020
Easy to work with. Attentive and punctual. The dealership is clean and inviting. Our account representative Ben and client care representative Kevin were a pleasure to work with. Thank you.
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DealerRater
100
January 31st, 2020
While all of the Daimler-Benz dealers work with the same DB imposed methodology the service at Benzel Bush is exceptional because of the human element in the equation. The BB employees do recognize the customer by name, listen attentively to the complaints and give the correct answers particularly...
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DealerRater
100
January 31st, 2020
Excellent customer service Great follow up with me Greeters were very attentive Facilities were very clean and comfortable Car came back completely washed and all service completed
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DealerRater
100
January 30th, 2020
Steven David was always responsive to my questions, making the whole purchase experience pleasant and stress-free. Steven took his time to show me around the various cars I was looking at, answered a ton of my questions (about the car, tow package installation, warranty) promptly, and was very...
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DealerRater
20
January 28th, 2020
Benzel-Busch will not even help on the phone to understand three lit icons in the car. The agent, Chris Iseman, hang up on me, and the service manager, Sole Sossio, exhibits the same total lack of understanding of what customer service is. By the way, I took the car to another service center, who...
Dealer response from DealerRater Replied: We would like to apologize for your negative experience at our delaership. We'd like to speak to you and make things right. If you wouldn't mind giving us a call to (201) 567-1400 at your earliest convenience. We look forward to speaking with you and changing your experience with us into a great one. Thank you.
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Cars.com
100
January 28th, 2020
Since 1986 I have been dealing with Benzel Busch. I bought a 560SL from them and it was the car of my dreams. Over the years I had two Mercedes at one time because I loved having their trucks for the winter. I recommended my Dad, who bought cars like myself every two years from them. He loved...
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DealerRater
100
January 25th, 2020
I was having my car serviced, and to be honest ,on my way home i felt like i was driving a brand new car.The service was impeccable.Keep up the good work.
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Cars.com
100
January 25th, 2020
Your staff provided good customer service. The dealership maintains a professional environment. I was pleased with the service to my vehicle.
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Cars.com
96
January 25th, 2020
Mr. Bateman was a pleasure to work with once again. He was informative, helpful and communicative. the staff were all great and made the process of service very easy
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DealerRater
100
January 25th, 2020
I always receive great service from Benzel Busch. I would highly recommend them, particularly if you need service on your Mercedes. Tim Torell was an excellent resource
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DealerRater
100
January 24th, 2020
The second time I bought cars at Benzel-Busch. I had a great relax and professional deals from sales people to parts Department. Thanks to Douglas and Jason who made my deals possible.
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Cars.com
100
January 24th, 2020
Frank Lauro was outstanding and provided great service during the process. Very much appreciated!
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Cars.com
100
January 24th, 2020
Everything when very well, Doug Rayan was very professional, I will come back in a few months to get a another car for my wife.
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DealerRater
100
January 24th, 2020
I was happy with the way I was treated. All of my questions were answered. There was just one thing I am not happy with. I wanted to buy the 4 year service plan that has the price listed on your build web page as $1520. The Finance Manager who I met with, Stacy, told me the price was hundreds...
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DealerRater
92
January 24th, 2020
Everything was ease and a comfortable environment , mr Scott was was kind and professional, I felt comfortable without pressure, this seller knew how to gain my trust
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DealerRater
100
January 23rd, 2020
Chris Isseman is exceptional!! Hes very knowledgeable and great at what he does. Im in and out..
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Cars.com
96
January 22nd, 2020
I have been servicing my car here for years and they are always consistently exceptional. My regular service advisor Chris I was not there when I dropped my vehicle off but Marko J took great care of me. Keep up the good work!
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DealerRater
100
January 22nd, 2020
Very glad with the purchase I made, and thank u Ben for your help! and since I drive an MB its impossible to choose another brand, Thanks !
View on DealerRater
DealerRater
100
January 21st, 2020
Thanks A Bunch Your service was is great, Your staff is great, The car is now in great condition, I am greatly great-full for everything. Aaron Weiss
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Cars.com
100
January 21st, 2020
Could not ask for a better experience. From setting the appointment to picking up my car - EXCELLENT! Thank you so much to my Service Advisor, Marko J!
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DealerRater
100
January 19th, 2020
Customer of BBMCar since 2007yr - Juan is usually the first Person I meet at the front doors very professional and friendly. Tim Torrel Service Adviser is a Professional, courteous and experienced Adviser. Due to the accident resulting in flat rear-tire, it was easy to contact BB front desk, Tim...
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DealerRater
20
January 18th, 2020
After only 3 months and $3000 spent in yearly service, the car fails on three major basic points. I call Benzel Busch , I have been a regular customer since I bought the car, and the service man , Chris Iseman, behaves rudely, refuses to listen, interrupts constantly , tells me he doesnt care if I...
Willy Aramayo Replied: We're sorry you're unhappy with our performance. Please be advised that in September your vehicle was here for maintenance service and a battery replacement. There were no malfunction displays present, and you reported no other problems. This is a new condition that will require diagnostic time in order to determine what repairs are needed. We're sorry, but we're unable to perform these services free of charge. Please feel free to contact me personally if you decide to proceed further with Benzel-Busch. Best, Sossio Sole Service Manager
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Cars.com
100
January 18th, 2020
We traveled approximately 100 miles to purchase a GLE Coupe from Kathy Zagula because she is exceptional! She was exceptionally prepared and the process was very smooth! We would definitely come back again!!
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DealerRater
100
January 18th, 2020
Been a customer of this dealership for quite some time. Always accommodating and professional. My experience was a great one as always and am happy to have this dealership close to home. :blush::thumbsup_tone1:
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DealerRater
100
January 18th, 2020
Efficient, great, and thorough servicing of my vehicle. The staff was very courteous and helpful in explaining work performed along with expected servicing that will be required.
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DealerRater
20
January 18th, 2020
Terrible service. The car failed just in three months after $3,000 service. They are not accountable for their own service, and wont give you the courtesy of diagnosing the failure. I spoke with Chris Iseman, who was extremely rude, would not hear had to say, kept disrespectfully interrupting me...
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DealerRater
100
January 17th, 2020
Car was brought in for two recalls, from drop off to pick up everything was smooth and very professional. No matter whom we came in contact with they were polite, courteous and very quick. My car was returned to me when promised.
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DealerRater
100
January 16th, 2020
Louis Gallo is the best sales person Ive ever met. This is my third lease and couldnt be happier. If youre looking to buy look for Louis. He takes his time explaining and giving you different options until youre well satisfied. I would recommend this place with my eyes closed. This is how help he...
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Cars.com
100
January 16th, 2020
I love my car- I had very specific needs and our salesperson Peter didn't disappoint . Peter made sure that every detail in my car was met and was extremely thorough in the process
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DealerRater
100
January 16th, 2020
Always a pleasure going there and service always completed in a timely manner. staff always Courteous. looking forward to my next lease or purchase next year.
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DealerRater
100
January 15th, 2020
I was not expecting to walk out with a new card. James spent half the day with me helping me out with several different scenarios. He also took the time to take me out for a test drive in a car he was sure I was not going to purchase. After the test drive, I fell in love with the AMG SLC 43 and...
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Cars.com
100
January 15th, 2020
The best sales person ( MICHAEL ENRLICH ) , anybody planning to buy or lease a mercedez benz got to benzel butch and ask for Michael, highly recommended
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Cars.com
100
January 15th, 2020
As soon as I walked in I received a great level of service. I went to BMW and walked out. Jimmy was amazing! I love my car!!!!!
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DealerRater
100
January 13th, 2020
Joseph was a really nice guy.....never felt overwhelmed.He Was recommended highly and I will do the same.
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Cars.com
100
January 13th, 2020
I have been a customer of this dealership for over 20 years. The customer service and the attention to detail are some of the many reasons that keep me coming back. Specifically I have always dealt with Orlando who is an exemplary person. Orlando treats me as if I am family and that makes me feel...
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DealerRater
100
January 13th, 2020
This was my first purchase from Benzel Busch and certainly not my last. Mike Ippolito, my service rep, was very helpful and knowledgeable. He was very transparent and helped me to weigh my options as the dealership had an inventory of 2019 CPO. I ended up with a great price and was given a...
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DealerRater
100
January 12th, 2020
David Tangen is a very good service advisor. He was completely transparent through the process and extremely thorough in helping me initiate a claim with the NY Port Authority, who completely annihilated my car during transport due to their negligent tow and lack of proper tools. I was stuck on the...
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DealerRater
96
January 12th, 2020
I was very pleased with the service. I always am. My service provider was John Amando (I believe). He was very good and handled the matter professionally and expeditiously.
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DealerRater
100
January 11th, 2020
Customer service is always above expectations. Everyone was friendly,knowledgeable and courteous
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Cars.com
100
January 11th, 2020
This was my first purchase from Benzel Busch and certainly not my last. Steven David made it easy and hassle free. They are honest, reasonable and fair. Scott Raymond was a joy to work with as well.
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DealerRater
100
January 10th, 2020
The service appointment was fast. My service advisor sat down and explained my service report and answered all the questions I had. He was very professional
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DealerRater
100
January 9th, 2020
This was my second purchase of a vehicle at Benzel-Busch. I am very pleased with the service at the dealership. Kathy was a very excellent customer service agent.
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DealerRater
100
January 9th, 2020
Exceptional service. Marko explained everything clearly. I bought my car for campaign service but he said that was not applicable to my car. However, he found out I needed another extended warranty service and got it done.
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DealerRater
100
January 8th, 2020
Satisfied with service and provided loaner , car returned washed and cleaned inside.
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Cars.com
100
January 8th, 2020
Always Top of the Line Service, total professional team that cares about the customer and the car, always kept me informed of the status of my vehicle..!!!
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DealerRater
100
January 8th, 2020
Always excellent professional and quick. Sossio Sole is outstanding at what he does. One of the main reasons I buy cares at Benzel Busch is the excellent service.
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DealerRater
100
January 8th, 2020
My visits to the dealer are always perfect and reliable as always and the work that was performed are explained point by point by Frank Armando
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DealerRater
80
January 8th, 2020
I have leased two Mercedes Benz from Benzel-Busch. Overall, I think they are a great dealership. From their sales people, to their general manager, to their service. My only gripe is that they are not the lowest cost Mercedes Dealer based on my research. But they get high marks for integrity. By...
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Yelp
100
January 7th, 2020
Service here is always great.... they treat you like your meant to be treated in an ideal world !!!!
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Cars.com
100
January 7th, 2020
Benzel Bush always try their best to fix your car,most of the time they really do that.I am happy with their service,is always much better option then NY
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DealerRater
100
January 7th, 2020
On our way to dinner on a Saturday we hit a huge pothole that could not be seen in the dark. The impact took out two tires and was significant enough to worry about wheel and suspension damage. Mercedes roadside assistance responded and towed the car to Benzel-Busch, our preferred dealer. Marko...
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DealerRater
100
January 7th, 2020
Once again the service team exceeded all expectations!! From the horrible moment I realized I had a flat, to the moment I picked up my baby and headed home John Powell and the service department made it simple and easy. As simple as a flat tire may seem, it is and can be very stressful, the Benzel...
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DealerRater
100
January 7th, 2020
Was able to match and exceed offer from another Dealership. Exceptional service department job on certified preowned inspection of lease buyout and efficient financial transaction.
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DealerRater
100
January 6th, 2020
Matthew Paparazzo assisted me with kindness and great knowledge of his products. Excellent experience overall and would recommend this dealership for anyone considering the purchase of a new Mercedes.
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DealerRater
100
January 6th, 2020
I recently made my first Mercedes Benz purchase. Mike Ippolito was the sales rep from Benzel-Busch and it was a real pleasure working with him. Mike epitomizes professionalism and truly made us feel comfortable. He was insightful, honest and patient. I look forward to working with Mike in the future.
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DealerRater
100
January 5th, 2020
5 Stars to Ben Walsh and his team of people! No pressure and everyone was a pleasure.. I will recommend Benzel-Busch to friends and family.. Thank you
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DealerRater
100
January 5th, 2020
Pete Poliandro and his team were professional, helpful, and fair. If you're ready and serious about buying a Mercedez, this team will be most helpful
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DealerRater
100
January 4th, 2020
Sales staff were exceptional Process was supportive and efficient
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Cars.com
100
January 4th, 2020
Rating my salesperson Frank Lauro 5 stars for his exceptional knowledge of the business. He surely knows his cars and has an excellent people skills . I like it when a salesperson is not a salesperson but someone who spends time with a client to get the best deal.
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DealerRater
100
January 4th, 2020
I recently purchased a new E-class MB from the Benzel Busch dealership in Englewood with the impressive guidance of their sales rep, Peter Poliandro. Peter made the entire process seamless, and he patiently reviewed all of the car's features with me in an understandable, user-friendly way. I never...
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DealerRater
100
January 4th, 2020
Giovanni is the greatest salesman. He was so kind to customers. I will recommend to my friends. I am really pleased the new car with Giovanni.
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DealerRater
100
January 3rd, 2020
Mr Torell in service...excellent help. Plus free new loaner car. Car was ready same day....airbag recall. No complaints. Thank you. See you again
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DealerRater
100
January 3rd, 2020
Always amazing service!! Everyone is always courteous and helpful. They keep you informed about the repairs and when everything would be done. I will always get my car serviced with you guys.
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DealerRater
100
January 1st, 2020
Benzel Busch he's the only Mercedes-Benz dealership I will use. Service and sales are always excellent.
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Cars.com
100
January 1st, 2020
Ive used Benzel-Busch since 2008, Orlando is the best!
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Cars.com
100
January 1st, 2020
Our sales person was Steven David . He made the whole transaction very easy and comfortable. The finance department was very helpful and all went smooth. Even when they noticed a namr change had to be done on the paperwork , they took it and got it done in a very timely manner and had us on our way....
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Cars.com
100
January 1st, 2020
After a lot of online investigation to select an SUV. Frank help us out without the average push to sell anything. Gave us all the different options possible for this specific model, made suggestions for insurance, even though the selection of the insurance was a bit difficult because this new model...
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DealerRater
100
December 31st, 2019
Service light issue short notice vacation trip, I was under the gun to leave for a long trip (2000 miles.) Nice loaner and my car was washed and in good order on return.
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DealerRater
100
December 30th, 2019
Friendly customer service coupled with excellent and time-efficient car repair technicians. I was on my way back to our home in MD after spending the Christmas holiday in New England with family when I unfortunately hit a huge pothole on the NJ Turnpike which resulted in a flat tire and bent rim...
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Cars.com
100
December 30th, 2019
My salesman Joe Simsek made my 1st time buy a fun, painless and informative experience! Definitely will recommend the dealership. Fausto, my tech guy was a wiz with his knowledge.
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DealerRater
100
December 29th, 2019
BB motor car is best. they are very professional in their approach and their service is excellent and quick. They not only have amazing cars but also great deals. I am 100% satisfied with my deal. thank you so much BB motors.
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DealerRater
100
December 28th, 2019
Tim Torrel makes the experience of getting my car serviced quick and easy. Tim is polite, knows his stuff and is very easy to reach when needed. I always go to Benzel Busch because of Tim.
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DealerRater
100
December 27th, 2019
Great! The team is very friendly and willing to help and make a deal. I would definitely recommend checking them out if youre on the fence. Will be coming back for future cara
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DealerRater
100
December 27th, 2019
My experienced at Benzel-Busch was fantastic - everything was done in a professional manner and my new G-class was delivered on time as Jay Lee promised and all the functionality was fully explained.
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DealerRater
100
December 26th, 2019
Frank Armando was great, fast, efficient.attentive and very accommodating. He is truly an asset to Benzel Busch Company.
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Cars.com
100
December 26th, 2019
Everyone in the service department is very courteous and professional. It is very nice dealing with a service department when everyone is so very pleasant
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DealerRater
100
December 26th, 2019
The people at Benzel-Busch. Put special effort in to locating a car for me. The dealership which I have leased 2/3 from just dismissed me.
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DealerRater
80
December 24th, 2019
This is my 3rd purchase from Benzel B. Yusef has always gone out of his way to assure I understand what it is to be a valued customer. Thank you again for a memorable experience...
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Cars.com
100
December 23rd, 2019
Always the best service EVER. When I came in for my service they were extremely busy and still took care of me immediately and as if I was the only customer there. Love this place!
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DealerRater
100
December 23rd, 2019
Great customer service and very responsive throughout the process. purchasing gold experience was seamless. Team was able to meet all my needs. Would highly recommend Benzel-Busch!
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DealerRater
100
December 21st, 2019
We have been buying cars from BBMCC since 1968 and we won't look anywhere else. The dealership's personnel are simply wonderful, as are the technicians who work on our cars. First-rate and wonderful experiences.
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DealerRater
100
December 21st, 2019
Prompt service and Chris Isman very helpful. Did not have to wait. Very friendly staff inside and outside. I always recommend Benz in Englewood to all my friends
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DealerRater
100
December 21st, 2019
Excellent service.. Gives the feeling that we are the family of Mercedes Benz, and gives the feeling of quality, comfort and trust..Thank you ..Happy new year..
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DealerRater
100
December 19th, 2019
Michael was extremely helpful and made the entire process a pleasure for myself and my assistant. He always kept us informed on the cars build progress and expected delivery date.
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DealerRater
92
December 17th, 2019
Picked up my car with loaner,complete service and my car returned.Have used Benzel Busch for30 years.All my Benz bought at this dealer even when I moved to Manhattan.
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DealerRater
100
December 17th, 2019
This was my fourth purchase from Benzel Busch. They are great to work with. The service department is excellent as well. I will be back again.
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DealerRater
100
December 17th, 2019
easy to deal with, super responsive, just an overall very pleasant experience - from start to finish (and follow up) - all around great experience at Mercedes
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DealerRater
100
December 16th, 2019
I had not expected to buy a car this day, but the customer service and the deal was great. I was treated wonderfully and had a great experience.
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Cars.com
100
December 16th, 2019
This dealership is the best. From the courteous staff, to the cleanliness of the place nothing beats it. They all make you feel very comfortable here.
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DealerRater
100
December 16th, 2019
Michael Ehrlich was excellent, from beginning to end! He was able to identify what I wanted and get me just that, cant ask for anything more. Thank you Michael. Overall great staff. Smooth experience. And I love my GLC 300 :)
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DealerRater
100
December 16th, 2019
My service advisor was Scott Bateman. He was superb! He was very professional and courteous to my needs and any questions I may have had. Scott went above and beyond to be sure all my needs were met. I was extremely pleased with my whole service experience!
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DealerRater
100
December 14th, 2019
Great overall car buying experience. Thanks much to Doug and the staff.
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Cars.com
92
December 14th, 2019
Quick in, quick out. Rental car was ready upon arrival. Car was inspected quickly & I was led to rep. Papers signed. Out of there. Received email & call 2 hrs. later that service was complete. Picked up car that had been thoroughly cleaned & vacuumed. Service rep. T.T. provided service with a...
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DealerRater
100
December 13th, 2019
As always, top-notch service delivered. Chris was great with follow-up and communication. I would recommend Benzel Busch to anyone. Great Job Thanks to everyone
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DealerRater
100
December 12th, 2019
Its good experience its my 3rd car from benzel Busch and the sale person John c. Meyer he did help me and manger in Accouant Deparment pat I think thats his name Im very happy and satisfied
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DealerRater
100
December 11th, 2019
I have been dealing with Benzel Busch for many, many years and have always had a great experience, but more recently I feel as though they have really stepped it up. Lou Gallo is great! He is professional, responsive, and a pleasure to work with. I appreciate that he has never been pushy or...
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DealerRater
100
December 10th, 2019
Dealers are friendly and took care of every details.
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Cars.com
100
December 10th, 2019
Louis Gallo is an exceptional salesman he got me the car I wanted hassle-free. I would recommend visiting him if youre in the area and in the market for a new car.
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Cars.com
100
December 10th, 2019
Excellent like the sales person and the service provided. I like how quick they get my Car ready an explanation of the car. Kathy good job!!
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DealerRater
100
December 7th, 2019
I have been with Benzl Busch over 25 years and never Had a bad experience. I only get my cars from this dealer for my Wife , daughter , sons and myself . Sales , service and advise are always about doing the best for us even buying a different brand. I have bought A Rolls Royce , Bentley and...
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Yelp
100
December 6th, 2019
I went for my B1 service and was accomodated even without appointment. The service was done before the projected time and the one who took care of me (I just missed his name sorry)was very professional . I also love the cookies. Thank you
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DealerRater
100
December 5th, 2019
It was an excellent experience. Jim was the best. Knowledgeable, honest and friendly. The process was easy.
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Cars.com
100
December 5th, 2019
From start to finish it was an over all great experience. Everyone was very nice and helpful... they worked hard to get me the deal that was best for me
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DealerRater
100
December 4th, 2019
We have been loyal leasing customers of Benzel Busch for 10 plus years,due to the superior care and service of our sales associate, Lino Cascardi.
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Cars.com
100
December 4th, 2019
Unscheduled appointment to install a purchased accessory. They took my car right in on a Saturday and completed the install very quickly and had me on my way. The waiting area had the football game on and the coffee was great.
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Cars.com
100
December 4th, 2019
Living in New York City, the location wasn't ideal, but the care and service provided by Giovanni Barbaro made everything worthwhile. I can't think of working with any other dealer. Pat in financing and Jan who taught me the ins and outs of the vehicle were also superb.
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DealerRater
100
December 2nd, 2019
I purchased over 4 vehicles from this dealership there were some issues with both the new and used cars I purchased but we were able to work out solutions maturely
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DealerRater
100
December 2nd, 2019
I purchased over 4 vehicles from this dealership over time and intend to purchase another one in 2020 excellent salesmanship and service great follow-up and personal assist
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DealerRater
100
December 1st, 2019
Benzel Busch is truly exceptional. Service advisor David Tangen is wonderful, professional and made sure we were well taken care of (when we brought in our brand new vehicle for a flat tire.) Same goes to Mr. Joe Herman and Orlando Dranguet who are amazing and are always there for us.
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Cars.com
100
December 1st, 2019
Giovanni, Pat and Jan were marvelous. They enhances the customer experience to new levels. I look forward to working with them again and again in the future.
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DealerRater
100
December 1st, 2019
We love Michael Hill and Kathy Zagula who we have dealt with in the past. Very efficient, and no issues what so ever. Very happy.
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DealerRater
100
December 1st, 2019
Excellently service. They went beyond our expectations to explain the car and its features. On a busy holiday week they were patient and responsive. Stacy Fowler was especially helpful.
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DealerRater
80
November 30th, 2019
It was a hassle free environment and my salesman was patient and excellent Michael Erliech. The individual who explained the vehicle as well as the finance dept was excellent. The first manager was a little tough but after a little back and forth it worked out at the end
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Cars.com
100
November 30th, 2019
This is my second purchase from Benzel BUSCH. My experience from beginning to end was exceptional with Talia Colananni. She addressed all my concerns during the process and found a Fresh 2019 C300 AMG sport model for me. Talia is simply the Best:ok_hand_tone2: Thank You
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DealerRater
80
November 30th, 2019
Mike was very knowledgeable about the vehicle and Jose made us feel like we were getting l a great deal. Customer service was very pleasant.
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DealerRater
100
November 28th, 2019
Great and knowledgeable service performed in timely fashion
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Cars.com
100
November 28th, 2019
Benzel takes great care of their clientele. If you are looking for the best car buying experience around go to Benzel-Busch and ask for Talia. Thanks.
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DealerRater
100
November 27th, 2019
Giovanni from the start was a true essence to this whole sales process. He made is so seamless i forgot I was leasing a car from him! 10 stars all around! The best!
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DealerRater
100
November 26th, 2019
my favorite Mercedes dealer in the tri-state area. Friendly professional staff, fair pricing, beautiful dealer. They are quick, with consistent updates, and truly set the bar high compared to other dealers.
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Cars.com
100
November 26th, 2019
A+++ service and professionalism. Michael Ehrlich made the experience a pleasure. Buying a car can be fun again with this guy. Highly recommended. 5 stars.
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DealerRater
100
November 25th, 2019
I have bought my first MB from Benzel Bush in 2009, since then I have been grateful for the excellent customer care I have received. I LOVE it! I am a physician who works with a very tight schedule NUMEROUS times I have been saved in crisis situation and car services still got done in timely...
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DealerRater
100
November 25th, 2019
I was very pleased with the level of service. I worked with Steven specifically, but the entire team was friendly and helpful. I understand the vehicle I wanted was difficult to obtain, and Steven exceeded my expectations by finding a new delivery of a vehicle that was perfect for my needs.
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DealerRater
100
November 25th, 2019
Life is changing so vehicle expense priorities are becoming more difficult. BENZEL BUSCH Staff is trying to be as accommodating to keep me as your customer as possible My second vehicle with you is ready to be exchanged. Michael Hill has been amazing and KATHY sales rep have been terrific.
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DealerRater
92
November 24th, 2019
Prompt greeting when you arrive. Professional service reps. Efficient handling of paperwork. Nice loaner car. All in all a good experience. I recommend this dealership.
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DealerRater
96
November 23rd, 2019
Hi, The purchasing experience at Benzel-Busch was outstanding. Kathy and Michael Hill offered a very good service and ensured that all my queries are answered quickly to our satisfaction. There was no wait and they were very efficient and kept all the necessary papers ready for us. Very Satisfied...
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DealerRater
100
November 23rd, 2019
I did not have an appointment. I went in as a walk in due to a leak in my tire. Mercedes took me in right away and serviced my car .
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DealerRater
100
November 23rd, 2019
Chris Iceman is simply wonderful! Everything was quick and great. Clean and helpful. I would highly recommend Benzel-Busch Motor car service. Thank you very much!
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DealerRater
20
November 23rd, 2019
I bought a top-of-the-line SL550 with 15K miles and CPO warranty. Upon delivery to my home in Texas, brakes were squeaking like crazy. I notified Benzel-Bush immediately and then contacted MB CPO. The warranty doesn't cover brake squeal and both they and my local MB service department recommended I...
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Yelp
100
November 22nd, 2019
We were shopping for a specific car we had seen online. Process was quick and easy. Matt, our rep, was knowledgeable, professional and friendly. He also made himself available on his day off. We even got the car delivered to our home! Exceptional service overall!
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Cars.com
100
November 22nd, 2019
Quick easy effortless experience in the service department, service advisor very nice. Kept in contact with me through out the whole time. Very good
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Cars.com
100
November 20th, 2019
Matt was extremely attentive and answered all my questions through the process. This was my first experience with Mercedez and Matt has made it so easy. He was very patient with my many questions and made sure I was well informed of the purchase prior to purchasing it. I will definitely be back and...
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Cars.com
100
November 20th, 2019
I purchased two vehicles within the same week and Douglas was extremely courteous and professional throughout the entire process. I would definitely do business with him again.
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DealerRater
100
November 19th, 2019
My experience from begging to end was exceptional both Eli Kalajian and Chris Huling offered top notch service and exceptional communication. It was a pleasure interacting with them.
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DealerRater
100
November 19th, 2019
Great purchase as always at that dealer, quick honest, on time, brought second new car from this dealer, and will be buying another one soon.
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DealerRater
100
November 19th, 2019
am a repeat buyer, love the service and people fast, efficient, yet know art of the deal excellent, brilliant, folks highly recommend them will buy again
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DealerRater
100
November 15th, 2019
Steve David is fantastic. He is a great credit to the company. He is knowledgeable, kind, patient, honest and reliable. He is now our go-to for all our car buying needs.
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Cars.com
100
November 15th, 2019
Lou is always available! He goes above and beyond to get the information needed. He truly is a professional, and makes you feel comfortable through the whole transaction. He is the reason I keep going back to Benzel Busch.
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DealerRater
100
November 14th, 2019
Everyone involved in the purchase was exceptional I was shown and drove different models before I made my decision post purchase instruction on the car was thorough
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DealerRater
85
November 14th, 2019
I've worked with Chris Eisman for years. He's extremely professional in every sense of the word. I would highly recommend to anyone who is servicing their Mercedes.
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DealerRater
100
November 13th, 2019
John Meyer was great, as was Stacey, and the man who explained all the technology of my new car. Everything was explained very well. Thank you.
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DealerRater
20
November 10th, 2019
This is probably my worst car dealer . My husband and me went to lease a car . By some manager we had been introduced to some sales guy, with a name Peter . With his remarks and talk, he made it sound like we have no money and he is not not sure if we can afford it. He kept talking on monthly...
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Yelp
100
November 9th, 2019
This is the third time we are buying a car from the dealership. John our sales person is professional, accommodating . He always follows through and makes for a great overall experience.
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Cars.com
85
November 9th, 2019
Scheduled the service visit for 8am via the App-received confirmation number, however when I got service center-appt was not listed on your end.
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DealerRater
100
November 9th, 2019
Wouldnt go anywhere else. Ive bought 3 cars this year from them. !!!! The best there is. Wouldnt go anywhere else, ever! Thank you!!!!
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DealerRater
100
November 8th, 2019
This was my first time purchasing a Mercedes my experience was over the Top thanks to Doug Ryan and Jason Burgoyne Thank you so much for a amazing experience Elizabeth Nardi
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Cars.com
100
November 8th, 2019
I am always treated professionally and courteously. My car is always taken care of to my satisfaction and I leave feeling very good about the service
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DealerRater
100
November 7th, 2019
As I have been accustomed to receiving great service from each member of the service team; it is no surprise that they continue to achieve, once again, top ratings in this survey. Frank Armando is a pleasure to deal with and keeps me informed with the progress of the vehicle's service; a true...
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Cars.com
100
November 7th, 2019
Was in and out on time, and the loaner car was already prepared to be picked up. I made it to work on time in the morning and before 9am.
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DealerRater
100
November 6th, 2019
The service was worry free and fast. easy in and easy out.
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Cars.com
100
November 6th, 2019
Awesome service. They went above and beyond by mounting by plates in the way I requested. Thank you for an amazing first service experience at Benzel
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DealerRater
100
November 5th, 2019
I don't put very many miles on my cars, however when I have them serviced, Chris Iseman is the best! Been working with Chris in service since the 90's
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DealerRater
100
November 4th, 2019
2018 GLC 63 SUV Kept having wiper issue (this is a known issue, it's all over the place if you Google it). Got serviced for 3 times for the same thing. Benzel was willing to help and I appreciate that but I just find it very weird that MB cannot make basic of the basic work normal?? They said...
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Cars.com
100
November 2nd, 2019
Regular service visit. From the time I arrived the staff was amazing. Very considerate, accommodating and extremely nice group of people. I can only assume the mechanics who worked on the car were just as efficient and good.
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Cars.com
100
November 2nd, 2019
The experience of buying my car was because of my salesman, Louis Gallo. He made it so easy with no drawn out process.
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Cars.com
100
November 2nd, 2019
This is my second lease through Lou Gallo. He is a very nice and professional member of the MB sales force. He was always available, worked with me on our timeline and really did his best to get me the car I wanted in a timely fashion. I have recommended him to others. He will be the first person I...
Benzel-Busch Motor Car Replied: Hello prd123, we appreciate your kind words and review!
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DealerRater
100
November 2nd, 2019
I am a very demanding customer and my service provided by Dave Tangen was exceptional. My car had a unexpected issue rendering the car undrivable but Dave got back in touch with me within a very short time and worked me in. I was provided a loaner car immediately and was able to get back to work...
Benzel-Busch Motor Car Replied: Hello CLS550, we appreciate your kind words and review!
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DealerRater
100
November 1st, 2019
As soon as I drove in someone greeted me and took me inside to see an adviser. Everyone was nice an friendly.
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Cars.com
100
October 31st, 2019
Doug answered all my questions, made my selection process a breeze! Very knowledgeable and made me feel comfortable. He was patient and didnt pressure me as most salespeople do at other dealerships. Would definitely do business again,and highly recommend benzel bausch.
Benzel-Busch Motor Car Replied: Hello Princess1223, we appreciate your kind words and review!
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DealerRater
100
October 30th, 2019
I should have just come here first. The service at this dealership is far superior to other dealerships I went to while looking for a car. Lamont Sauders was great to work with.
Benzel-Busch Motor Car Replied: Hello Anthony, we are so glad to hear that you had a great experience! We will pass on your kind words to Lamont.
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DealerRater
20
October 30th, 2019
Went there with a bubble in my tire, I gave them my car on Friday morning and Chris said he was going to call me Friday night, never got a call and I had to reach out to him to hear an answer. He then said to me that the tire warranty that I purchased when I got the car wasnt compatible with their...
Benzel-Busch Motor Car Replied: Hi Brian, We apologize the warranty company didn't fully cover the repairs. Since we do not have a relationship with this warranty company they will not honor $0.00 cost. In order to try to satisfy you, we waived the charge. We also did not have the tire in stock on Friday and had we ordered it, would have taken longer for the repairs to be completed. We sent one of our driver's to physically get the tire to get you back on the road as soon as possible. We apologize your visit did not go as planned, and wish you better luck elsewhere. Kind Regards,
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DealerRater
100
October 29th, 2019
Sandro was great!!! He met all my needs and was truly a great help in purchasing my new car. He even we above and beyond to make sure I secured a extended warranty. I couldn't have done it without him.
Benzel-Busch Motor Car Replied: Hello Nai1218, we appreciate your kind words and review!
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DealerRater
100
October 28th, 2019
Everything here was phenomenal. I dealt with Lamont Sauders who was great to work with. Just a great, pleasant experience from the moment I walked in to the moment I left. Awesome.
Willy Aramayo Replied: Hello Anthony D, we are so glad to hear that you had an outstading experience! We appreciate your review and we hope to see you again in the future!
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Cars.com
100
October 28th, 2019
Recent purchase of Mercedes glc300 at this dealership with Doug - very pleasurable and successful service, amongst my experience of a very patchy industry of used car sales people
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DealerRater
100
October 28th, 2019
Our Service Advisor, Scott Bateman, was very knowledgeable and professional. He took time to understand what our concerns were and explained what their course of action would be to remediate our issue. He provided timely status updates which was very helpful.
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DealerRater
100
October 28th, 2019
This is our 4th Mercedes-Benz 2019 CLS 8000 miles shock service done well, Chris was knowledgeable. Happy to drive without noisy from the back. Thank you.
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DealerRater
20
October 28th, 2019
Updated Review from a month ago: So I get a call a week after writing the review below & the service advisor promises to reimburse me for the additional expense that was incurred. Only condition is I remove my review. Even though nothing was going to reimburse me for my aggravation, I agreed &...
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DealerRater
100
October 27th, 2019
Great service as always. Everything was perfect as usual. Thank you. The valet service, Carcierge Valet, was also a very big help. Theyre an Excellent company.
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DealerRater
100
October 25th, 2019
Michael made my car buying experience seamless and very easy! He was very attentive and accommodated all my needs and requests. It is safe to say I will be a returning customer and referring all my friends and family to this dealership.
Willy Aramayo Replied: Hello Jonathan Babia, we appreciate your kind words and review!
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Cars.com
100
October 25th, 2019
John Powell is always excellent in scheduling and making sure everything is perfect. Our visits to the service department are always excellent. The waiting area is always impecably clean and all the staff members are always gracious and accomodating
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DealerRater
96
October 25th, 2019
Sandro and Mathew were extremely professional and courteous. I never felt pressured and was comfortable exchanging ideas. I would recommend them to my friends and family and will keep coming back to you guys- this was my second vehicle with you guys and am very happy so far. Chirag
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DealerRater
100
October 25th, 2019
I just left this dealership and can't tell you how helpful all the folks in the service area were. Especially Chris Huling. Keep doing what your doing and I will be back to lease/buy/service with Benzel-Busch going forward. Thank you again!
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Yelp
100
October 22nd, 2019
I live in CT and have been doing business with Benzel for quite a few years now. I am always impressed by their professionalism, courtesy and willingness to put the customer first. They always make things easy, getting to the bottom line quickly on the deal and getting me in & out without hassle....
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DealerRater
100
October 21st, 2019
Very pleased with the Service. Happy to view my car as it was being worked on. Service advisor, Harold was very knowledgeable & answered all my questions. He was transparent about the cost upfront & there were no surprises at the end with the bill. Will service my other car here as well. Thank you.
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DealerRater
100
October 18th, 2019
I arrived an hour earlier than my service appointment time but was still welcomed. My service representative was efficient and courteous and I completed the necessary paperwork for a loaner car. Mr Torrill suggested I include a tire rotation for $185 which I agreed to only to call and cancel when I...
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DealerRater
100
October 18th, 2019
Whether it's the sales team, the service dept. staff, or the auto technicians, all are superior in their interactions with customers. I've been buying cars from this dealership since 1966, and will continue to do so in the future.
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DealerRater
100
October 16th, 2019
Chris Iseman was very informative. The work was done promptly and neatly. The car was very clean when I got it back and the loaner car was very nice.
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Cars.com
96
October 16th, 2019
Benzel-Busch is the third MB dealer I have used and they will be the only dealer I will use in the future. Giovanni and the entire team, including Joe and Stacy were excellent to work with. I couldn't be happier with my experience at Benzel and will recommend them without reservation. I also got...
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DealerRater
100
October 14th, 2019
the service its always exceptional, if decide to lease a new Mercedes will continue to use this dealer for service.
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Cars.com
100
October 14th, 2019
Exceptional purchase experience as well as the service provided on my vehicle by the Service Dept.
Willy Aramayo Replied: Hello Thomas Milanak, we appreciate your kind words and review!
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Cars.com
100
October 10th, 2019
Sales person Doug was exceptional - very pleasing experience with him - friendly and accessible without being pushy
Willy Aramayo Replied: Hello Tim. Milton, we appreciate your kind words and review!
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Cars.com
100
October 10th, 2019
Bough a pre-owned there. The environment is very nice, and service is great too. Got myself a very good deal on the car also.
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DealerRater
100
October 10th, 2019
I was in the market for a used E Class with low mileage. Benzel-Busch had an excellent selection and the purchasing process was very professional and customer service friendly. Mike, the sales representative, was extremely knowledgeable about the product line and we negotiated a very fair deal. ...
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DealerRater
100
October 9th, 2019
Frank Armando was very kind and professional. The little concern was not just let slip, but they did their best to fix it.
Willy Aramayo Replied: Hello Yoonsoo Kim, we appreciate your kind words and review!
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Cars.com
100
October 9th, 2019
An exceptional experience. Every step of the way--- the services were seamless. Talia is perhaps the best salesperson I have had during my 35 years buying Mercedes products; I won't go anyone else but Benzel-Busch in Englewood NJ.
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Cars.com
100
October 9th, 2019
Great it was a pleasant experience courteous fast very professional.the waiting room very comfortable with brewages so I am very happy of my visit.
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DealerRater
96
October 9th, 2019
Service appointment was easy to get. Arrival at the dealership was well organized. Our advisor, Tim Torell, was courteous and knowledgeable and kept us informed about the progress of the service through emails and texts. A loaner car was provided. Our car was repaired in a timely fashion and was...
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DealerRater
100
October 9th, 2019
1 call to my salesman and my service, loaner, and insurance ( cracked rim) were taken car of. Thank you Giovani and Chris! Great job, much appreciated.
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DealerRater
100
October 9th, 2019
Thanks Benzel-Busch service for repairing my vehicle ahead of schedule. The service experience is always above and beyond what I have ever experienced with other dealers.
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DealerRater
100
October 8th, 2019
Chris Huyling took care of my car and he was thoroughly professional. He worked with my schedule and was flexible. I will bring my Car for service to them anytine.
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Cars.com
100
October 7th, 2019
Frank Armando and the entire crew who served me were professionals and knowledgeable in their work
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Cars.com
100
October 7th, 2019
It is because of the professionalism and courtesy that was shown to me by Chris Iseman that I remain a continued customer of Mercedes Benz
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DealerRater
100
October 4th, 2019
I'm a return customer to this Mercedes dealer.I received an offer via email that was an actual offer, not just a teaser. Worked out for me. Excellent service. Courteous staff. I not own a 2019.
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DealerRater
100
October 3rd, 2019
it was great,k Digiovani had all the documents ready and Joanna was exceptional in introducing me to all the new features, and it was done in less time that I had expected.
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DealerRater
100
October 3rd, 2019
Extremely efficient and attentive to the customer. From the check-in throughout the servicing the staff was keeping the customer updated on the progress and estimate of the completion time.
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DealerRater
100
October 3rd, 2019
The scheduling and entire process was easy and quick. I was brought a loaner as requested and kept up dated throughout the process. Everyone is very friendly and helpful.
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DealerRater
96
October 3rd, 2019
They did a great job servicing my car, first time going to this dealer, referred by a service technician that works at this dealership. Ask for Tim Torell, he's the best, hooked me up with a brand new 2020 GLE Loaner as well as a discount on my service on my 2018 E Class. Will def be going back with...
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DealerRater
100
October 3rd, 2019
They did a great job servicing my car, first time going to this dealer, referred by a service technician that works at this dealership. Ask for Tim Torell, he's the best, hooked me up with a brand new 2020 GLE Loaner as well as a discount on my service on my 2018 E Class. Will def be going back with...
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Yelp
100
October 1st, 2019
The best experience I ever had at a car dealership! Giovanni is very professional as a salesperson and as a car expert. He gave us the best service that we ever have. He and Jason are very honest, they didn't promise me anything that they can't provide. I strongly recommend doing business with them.
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DealerRater
100
October 1st, 2019
I loved dealing with Benzel Busch. They were extremely professional and helpful. My salesman Frank and finance were great. I would recommend this dealership to anyone wanting to purchase a Mercedes.
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DealerRater
100
September 29th, 2019
John Meyer was everything you would want in a car salesman. He was patient, informed, professional and caring. I didn't know what to expect but I was pleasantly surprised by my experience with the Benzel Busch dealership. John spent the better part of a day with me saw the process through from...
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DealerRater
92
September 28th, 2019
While driving my daughter to school got signal that had a flat tire. I called the dealership and they said come right in. The service associate was amazing.
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DealerRater
100
September 27th, 2019
I always ask for Andrew Gomez when I go for service at Benzel Busch, he always goes the extra mile!
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Cars.com
100
September 27th, 2019
Drop off, getting loaner car, and pick up all very efficient and smooth. Work on malfunctioning traffic reporting in GPS navigation solved the problem. Very professionally run service department.
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DealerRater
100
September 27th, 2019
Scott Bateman was efficient and kept me up to date on service appreciated loaner provided Car was delivered clean and in superb condition despite the rain
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DealerRater
100
September 26th, 2019
Michael was exceptionally knowledgeable and accommodating. He not only matched our budgetary needs, he also insured the car matched our expectations. The delivery process was meticulously performed, making sure all aspects of the car were explained. Everyone from upper management, sales, and...
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DealerRater
100
September 25th, 2019
sir Yusuf is the best! i love my new GLA250 2019 denim blue!
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Cars.com
100
September 25th, 2019
Customer service is always excellent. Very courteous and professional and fast! I am always kept up to date on the status of my cars service and wait time. Also the lounge area is amazing! Coffee, bagels, yogurt, sandwiches!!
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DealerRater
100
September 25th, 2019
From Start to finish I received everything I needed and wanted. The price was negotiated in a mater of hours. Jason was so easy to deal with. The trade I was giving in was a price that was fair. Matt was on top of all the paperwork and delivery. Scott in financing was very helpful and I even...
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DealerRater
100
September 24th, 2019
I just leased my 9th Mercedes since 1999. There is a reason why we come back. The quality of the cars along with the service of the cars cannot be topped. The staff knows how to treat customers. You walk into the showroom and right from the start you know it's different. I feel like family ...
Willy Aramayo Replied: Hello Fred and Patti, we appreciate your kind words and review!
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Cars.com
100
September 24th, 2019
Doug Ryan and Scott Raymond were great and made the process quick and convenient. Stacey, Scott's colleague in finance walked over to check on me and said hi. So did Michael Erlich. The guys who prepped the car for delivery made it look like it had just come off the showroom floor, I will be...
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Cars.com
100
September 24th, 2019
This was my first experience with Benzel Busch and I was very very impressed. My salesman Frank was professional and went out of his way to make sure my purchase went fast and smooth. Everyone I dealt with the day of my purchase went perfect. I cannot say enough about the employees at Benzel Busch.
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DealerRater
100
September 23rd, 2019
The entire purchasing process was painless. Doug Ryan was the salesman I dealt with. He was professional, courteous, knowledgeable and never in a second pressured me to purchase anything. Great dealership; great salesman. Highly recommend it!
Willy Aramayo Replied: Hello Alberto, we are so glad to hear you had an fantastic purchase experience at Benzel-Busch. We appreciate your kind words and we hope to see you again in the future!
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Cars.com
100
September 23rd, 2019
This is one classy dealership with no pressure, no hassle, no stress. Doug Ryan, whom I dealt with during my entire purchasing process, was totally professional, courteous, friendly and knowledgeable. No bait and switch nonsense. Everything was disclosed upfront. Doug is simply the best salesman I...
Benzel-Busch Motor Car Replied: Hello Alberto C, we appreciate your very kind words and review! We hope to see you again in the future!
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DealerRater
100
September 22nd, 2019
Very professional. Everything was handled just right by my service tech, Marko. They all make it much easier to have your car serviced.
Willy Aramayo Replied: Hello Jeffrey T. Delinko, we appreciate your kind words and review!
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Cars.com
100
September 22nd, 2019
This was by far the easiest car purchase Ive ever made. Joe was amazing from start to finish. I will send all my friends and family to this dealership. 5 star service!!
Benzel-Busch Motor Car Replied: Hello Ann Cannon, we appreciate your kind words and review!
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DealerRater
100
September 21st, 2019
Benzel bush is a professional dealership. The whole process was simple. Who ever I dealt with from the salesmen Mike and Steve. The manager Jason. They all made it easy. No pressure. The car was ready when promised. They answered all my questions. Feel free to call or stop by anytime if we can help...
Benzel-Busch Motor Car Replied: Hello Rrg451@aol.com, we appreciate your kind words and review!
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DealerRater
100
September 21st, 2019
All the personnel at B-B are courteous, knowledgeable, and have the customer in mind. The Service Dept. is top-notch, as are the service advisers.
Benzel-Busch Motor Car Replied: Hello Mac B., we appreciate your kind words and review!
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DealerRater
100
September 18th, 2019
Once again my experience with BB exceeded my expectations. I took advantage of the valet service and loaner car option for my inspection. Chris Iseman contacted me and went over what service would be performed. After the work was completed, my car was returned serviced and cleaned. Sincere...
Benzel-Busch Motor Car Replied: Hello Herbert L, we appreciate your kind words and review!
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DealerRater
100
September 18th, 2019
Tim Torell was great to work with. Explained everything in detail, broke down the estimate ahead of time and then followed up explaining all the charges based on what was covered and what wasn't, Also having a brand new loaner was convenient too. I would definitely go back for service and will book...
Benzel-Busch Motor Car Replied: Hello SJS, we appreciate your kind words and review!
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DealerRater
100
September 17th, 2019
The whole buying process was truly exceptional . I would recommend Jay Lee to anyone.
Willy Aramayo Replied: Hello Joan, we appreciate your review and we hope to see you again in the future!
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Cars.com
100
September 14th, 2019
Excellent reception, service, time of care and quality of inspection and care. It was impressive that as I pulled up they immediately registered the car and said I could have it within an hour or so. Help yourself to coffee during the interim.
Benzel-Busch Motor Car Replied: Hello James, we appreciate your kind words and review!
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DealerRater
100
September 13th, 2019
Quick drop off, Chris Iseman was great to work with on the service and the loaner car. I received a text message when it was ready, and was able (if needed) to return the loaner car a day later. I was also able to have the car (18 months old) undergo a (long standing) complimentary detailing.
Benzel-Busch Motor Car Replied: Hello danf, we appreciate your kind words and review!
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DealerRater
100
September 12th, 2019
I was in the market for a used luxury vehicle and was treated amazingly by Steven and the other staff at Benzel Busch in Englewood. Not only was Steven kind, he was also very funny and made me feel good about my purchase. Even though I ended up going with an Audi A4 they had in inventory, and not...
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DealerRater
100
September 12th, 2019
excellent customer service via Niko. doesn't get any better than this. very happy with the entire experience from start to finish. I definitely recommend. Bravo!
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DealerRater
100
September 11th, 2019
I have been leasing my car through your dealership, and your sales associate Lino has been great!
Willy Aramayo Replied: Hello Mauro Annese, we appreciate your kind words and review!
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Cars.com
100
September 11th, 2019
Dave Tangen is an excellent representative of the brand and always provides exceptional service
Willy Aramayo Replied: Hello Andre Passero, we appreciate your kind words and review!
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Cars.com
100
September 11th, 2019
Entire service staff is truly outstanding. Outstanding experience.
Willy Aramayo Replied: Hello Howard Sheikowitz, we appreciate your kind words and we hope to see you again in the future!
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Cars.com
100
September 10th, 2019
Joseph is exceptional employee - you should make sure to keep him fully engaged. This was my 5th purchase from the dealership - one of the big reasons is exceptional service by Joseph.
Benzel-Busch Motor Car Replied: Hello RS, we appreciate your kind words and review!
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DealerRater
100
September 10th, 2019
I was introduced to Lou Gallo by a former customer. Lou walked with me through the whole process and was responsive, honest and extremely enlightening and helpful.
Benzel-Busch Motor Car Replied: Hello Lock, we appreciate your review and we hope to see you again in the future!
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DealerRater
100
September 10th, 2019
I have been bringing my car for service for years! I refuse to go anywhere. They are always courteous and they always go above and beyond!!!! LOVE the service team! Chris I is truly exceptional.
Benzel-Busch Motor Car Replied: Hello Reecie01, we appreciate your kind words and review!
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DealerRater
100
September 8th, 2019
In and out with a loaner as they promised. Service by Frank was perfect and exactly as he said it would be.
Willy Aramayo Replied: Hello fred, we appreciate your kind words and review!
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Cars.com
100
September 7th, 2019
Lino was the dealership is great I been going there for over 30 years and recommended many friends
Willy Aramayo Replied: Hello MARIA AIELLO, we appreciate your kind words and review!
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Cars.com
100
September 7th, 2019
Gio is always a pleasure to work with. He makes the process easy and pleasant.
Willy Aramayo Replied: Hello Leo, we are so glad to hear that you had a great experience at Benzel-Busch! We will pass on your kind words to Gio.
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Cars.com
100
September 7th, 2019
I have no words to describe Jim for his dedication, patience & helpfulness when striking this deal! I am convinced that no other car is better then MB! I am hooked on to this marvelous car! I hope I continue to drive this car as long as I am able. Thanks.
Benzel-Busch Motor Car Replied: Hello Asha, we appreciate your kind words and review!
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DealerRater
100
September 6th, 2019
Great fast service and always accommodated with a loaner car.
Willy Aramayo Replied: Hello Denice Coles, we appreciate your kind words and review!
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Cars.com
96
September 6th, 2019
Giovanni, was my previous salesperson and was aware of what type of car I was looking for. He was In regular contact with me when my lease was coming up and we spoke about options. Based on our conversations. he was able to provide me with a good deal on a car matching my previously stated...
Benzel-Busch Motor Car Replied: Hello Ralph T. , we appreciate your kind words and review!
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DealerRater
96
September 6th, 2019
This is my 3rd car purchase from the same sale rep Frank Lauro who gives exceptional customer services before & after my purchase. Thank you Frank
Benzel-Busch Motor Car Replied: Hello Garth, we appreciate your kind words and review!
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DealerRater
40
September 6th, 2019
Waited over 2 hours for them to change a tire. The best or nothing? Nothing would have been better. No information was given to us and there was no reason for it to take this long. Very disappointed.
Willy A. Replied: Hi Paige M.I do apologize for the amount of time it took to repair/replace the tire. I would like to look into the situation however do not have any information. Would you please call me directly at 201-567-1400 x11214. You can also email me at Kind Regards,Willy AramayoClient Relations Manager
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Yelp
100
September 5th, 2019
Gio and the staff at Benzel-Busch were committed ensuring that I found a vehicle that I was happy with. Overall, I am very happy with the vehicle and the purchasing experience.
Benzel-Busch Motor Car Replied: Hello R.Ross, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
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DealerRater
100
September 5th, 2019
Pat went out of his way to make sure that I was happy with my new car. He explained enough about the features to make me comfortable & especially because he returned a few days later to put my license plates on my car after switching my vanity plate registration to the new car. Be very good to...
Benzel-Busch Motor Car Replied: Hello, we appreciate your kind words and review!
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DealerRater
100
September 4th, 2019
good timely service well handled by Chris my service rep
Willy Aramayo Replied: Hello robert lombardo, we appreciate your kind words and review!
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Cars.com
96
August 28th, 2019
I didnt expect a lot but Orlando was very patient, friendly and tried to give the best deal as I requested. Definitely Ill recommend him to my friends who need new cars.Tnx, Orlando!
Benzel-Busch Motor Car Replied: Hello Hyoeun Kim, we appreciate your kind words and review!
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DealerRater
100
August 27th, 2019
Marko delivered exceptional Service. I very much liked the valet service as it is very convenient especially with working saves a ton of time. Marko was always keeping me up on what was occurring. The payment process on live was seamless. Thank you to the service team!
Willy Aramayo Replied: Hello carolyn guglielmo, we appreciate your kind words and review!
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Cars.com
100
August 27th, 2019
This by far is the best dealership I've ever been to from California to Texas to Florida to NYC I've never experienced a dealership honest upfront and caters to your needs. A very comfortable buying experience. Sandro D. Martinez I thank you and the entire team. This is what customer service and...
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Yelp
100
August 26th, 2019
Everyone I worked with at Benzel-Busch was professional knowledgeable honest and friendly. They were all extremely helpful with everything from sales and service to the explanation of the features to my financial inquires.
Benzel-Busch Motor Car Replied: Hello Gerardiello33, we appreciate your kind words and review!
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DealerRater
100
August 23rd, 2019
Chris Hulings did a great job. He went out of his way to make sure I was satisfied and made sure of it by following up more than once with me. I really appreciate his efforts. Thanks again for a job well done. Sincerely, Tom Liccardo
Benzel-Busch Motor Car Replied: Hello TommyL, we appreciate your review and we will pass on your kind words to Chris!
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DealerRater
100
August 21st, 2019
Benzel-Busch is the best car dealership we have ever experienced in more than 50 years of buying, trading and having our cars serviced. With Benzel-Busch it is not just the quality of cars they promote and sell, it is the quality of the entire organization from the "so-called least" to the owners. ...
Willy Aramayo Replied: Hello Wes Ragsdale, we appreciate your very kind words and review! We can't wait to see you again in the future!
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Cars.com
100
August 21st, 2019
Benzel Busch is superior when it comes to customer service, quality and price. Truly a remarkable buying experience! Ben Walsh and Jason are the best.
Willy Aramayo Replied: Hello Daren McNally, we appreciate your kind words and review!
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Cars.com
100
August 19th, 2019
I could not have leased this GLA250 without the incredible expertise of Mr. Jay Lee. His knowledge and kindness made me feel at home and gained my trust on him. I trusted him 100000% at every step of the process. Thanks so much !! You are the best.
Benzel-Busch Motor Car Replied: Hello Ayoon1004, we appreciate your kind words and review!
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DealerRater
100
August 17th, 2019
Frank went above and beyond and made my experience flawless at Benzel - Busch. He thoroughly explained all the options to my husband and me. The best car buying experience I ever had! I am enjoying my GLC 300. A huge thank you to the entire team who helped. I will definitely recommend this...
Benzel-Busch Motor Car Replied: Hello Lulu, we appreciate your kind words and review!
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DealerRater
100
August 15th, 2019
Benzel Busch always provides excellent service in a timely manner. The service providers are profession and follow up with progress reports.
Willy Aramayo Replied: Hello Karena, we appreciate your kind words and review!
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Cars.com
100
August 15th, 2019
Service completed successfully and on time. John Powell was very helpful. Everyone I encountered was friendly and helpful. I appreciate the use of the loaner car which was spotless.
Benzel-Busch Motor Car Replied: Hello mbg75, we appreciate your kind words and review!
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DealerRater
96
August 15th, 2019
I have been dealing with Benzel Busch since 2001. Most of the Time with David Tengen who is an invaluable resource for your organization. Always extremely, immensely helpful, never flusterred, will never rush your clients and do his best. After buying four cars from you , i had to, unfortunately,...
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DealerRater
100
August 14th, 2019
I just leased a vehicle from Benzel-Busch and had a terrific experience! I worked with Michael Hill and Kathy Zagula and could not be happier with their professionalism and great service. I spoke with Michael shortly after a deal fell through at another Mercedes dealership and together we built my...
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Yelp
100
August 13th, 2019
This is my second vehicle from Benzel And will continue to buy from them.
Willy Aramayo Replied: Hello Thomas Milanak, we appreciate your kind words and review!
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Cars.com
100
August 13th, 2019
Lino Cascardi is the best. Extremely accommodating and made car buying experience easy and enjoyable. Mercedes is a luxury brand and Lino certainly made us feel special and offered up a first class experience.
Benzel-Busch Motor Car Replied: Hello joestucazz, we appreciate your kind words and review!
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DealerRater
100
August 12th, 2019
Lino was outstanding to work with as I usually avoid car dealerships; would recommend him to anyone. He made the experience very pleasurable and even delivered the car to my home.
Benzel-Busch Motor Car Replied: Hello DJD 1966, we appreciate your kind words and review!
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DealerRater
100
August 10th, 2019
My experience with Chris was exceptional. He handled all my questions about my service and made my day. When I was not happy with a SUV loaner Chris got me a sedan.
Willy Aramayo Replied: Hello Gail, we appreciate your kind words and review!
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Cars.com
100
August 10th, 2019
Excellent and superb service. joseph Herman, the manager , and Giovanni Barbaro, the sales associate, will make sure of your full satisfaction experience at benzel Bouch.
Benzel-Busch Motor Car Replied: Hello Sofia 101, we appreciate your very kind words and review!
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DealerRater
100
August 10th, 2019
Great dealer nice salesman great deal excellent service clean smooth transaction very nice detail explanation how to used new car , very happy and good recommended ,
Benzel-Busch Motor Car Replied: Hello Mariusz, we appreciate your kind words and review!
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DealerRater
100
August 9th, 2019
I had just purchased my car from Benzel Bush in Englewood on 7/31 I had felt a little vibration when driving. I contact my service advisor Mr Chris Iseman and he got me in immediately with a loaner car. The minor issue was repaired in a prompt and timely manner. Thank you for all that you did. ...
Willy Aramayo Replied: Hello Edith Mikell, we appreciate your kind review and we hope to see you again in the future!
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Cars.com
100
August 7th, 2019
Marco was amazing! He was very responsive and made the whole process so easy!
Willy Aramayo Replied: Hello Debbie, we appreciate your kind words and review!
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Cars.com
100
August 7th, 2019
Everything was okay. They answer all questions. Explain about the car how is technology. What is different than my older mercedes. Sales person was very helpful and respectful..
Benzel-Busch Motor Car Replied: Hello Tekinhalis, we appreciate your kind words and review!
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100
August 7th, 2019
Peter helped me find exactly what I was looking for expeditiously, very pleasant experience! No nonsense, and was straight forward and got the deal done.
Benzel-Busch Motor Car Replied: Hello Mrsosoo, we appreciate your kind words and review!
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DealerRater
100
August 6th, 2019
Lou and staff are always polite, knowledgeable and accommodating. Its always a pleasure working with them. My wife and I love our new car!
Benzel-Busch Motor Car Replied: Hello PCnasti, we appreciate your kind words and review!
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DealerRater
100
August 4th, 2019
Great experience. Worked with Mike E and he was exceptional. Patient and worked with me during the whole process.
Willy Aramayo Replied: Hello Scott G., we appreciate your kind words and review!
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96
August 2nd, 2019
Handled any issues comfortably. Addressed all of my service needs and any questions with easy explanation. Frank Armando was the great service man. Ill return to him to get the car service
Benzel-Busch Motor Car Replied: Hello JR, we are so glad to hear that you received excellent service at Benzel-Busch. We appreciate your kind words and we can't wait to see you again in the future!
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DealerRater
100
August 2nd, 2019
My car was totaled and Niel in your collision dept was fantastic. He was always able to help us in this very difficult time .He was always pleasant and very knowable.
Brenny Replied: Neil, is the only honest person in your dealership
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DealerRater
100
August 1st, 2019
Excellent service, better price, good condition, you cant even tell is from CPO.
Willy Aramayo Replied: Hello, we appreciate your kind words and review!
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Cars.com
100
August 1st, 2019
Just leased my fifth car from Lou Gallo. Awesome guy and great salesman. Easy going and personable. I recommend him highly.
Willy Aramayo Replied: Hello Eli Lugo, we appreciate your kind words and review!
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Cars.com
100
July 31st, 2019
This is my 3rd car and all of them were from Benzel Busch! I always have the best experience with them. This time I would commend Matthew, Victor and Scott for all the great help they extended and making it happen. I got the car I wanted!, its an awesome car but the whole buying process was...
Willy Aramayo Replied: Hello Maria Ruth Badajos, we appreciate your kind words and review!
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Cars.com
100
July 31st, 2019
I had the pleasure of working with John Meyer as the lead salesperson. In an effort for me not to wait long John requested Talia to assist me in my selection of vehicle. John was extremely patience with me in this process. After several emails and phone conversations I finally made my decision. ...
Benzel-Busch Motor Car Replied: Hello kmungo, we are so glad to hear that you had an excellent experience at Benzel-Busch! We appreciate your kind words and we hope to see you again in the future!
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DealerRater
100
July 31st, 2019
We were recommended to Benzel and James Scott to buy a car. We are loyal Benz people. James did a great job at providing us with the right car at the right price. He listened and understood what was important to us. There was no car sales selling pressure tactics. My wife and I would highly...
Benzel-Busch Motor Car Replied: Hello Stevie D, we appreciate your review and we will pass on your kind words to James!
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DealerRater
100
July 30th, 2019
First time buyer at this location, but a prior Mercedes owner bought elsewhere. These guys were the best yet.
Willy Aramayo Replied: Hello Peter Hutchings, we appreciate your kind words and review!
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Cars.com
100
July 29th, 2019
My service advisor, David Tangent, was wonderful, but repair after repair was expensive break down after break down dangerous making change of car a sad necessity. I loved my G Class miss do the feeling of safety I felt driving it its unique beauty. The experience I had trying to purchase...
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Cars.com
100
July 29th, 2019
I'm immensely happy to have bought my car in a fabulous dealer because I't's seller Michael Ippolito and It's staff are excellent, I recommend to all my friends and anyone who wants to buy your car, do not think about it anymore and go and buy it, at the dealer Benzel-Busch Motor Car, will be happy...
Benzel-Busch Motor Car Replied: Hello Fortwo7777, we appreciate your kind words and review!
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DealerRater
100
July 28th, 2019
Eli was excellent n sales from start to finish. Benzel Busch is only lace I would buy a car because of Eli and Sossio.
Willy Aramayo Replied: Hello Mark Kirschenbaum, we appreciate your kind words and review!
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Cars.com
92
July 28th, 2019
We brought our 2016 smart ForTwo for service after great disappointment with our old dealer. Was greeted promptly and courteously by our service writer. He explained all that would be done and the cost up front. Car was ready on time and cleaner than I'd ever seen it.
Benzel-Busch Motor Car Replied: Hello jeff42, we appreciate your kind words and review!
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DealerRater
100
July 27th, 2019
One of the best overall service experiences I've had. Would definitely recommend to a friend or client and would consider next purchase from Benzel. Service rep was great! Steve La Mont
Willy Aramayo Replied: Hello Steve La Mont, we appreciate your kind review and we hope to see you again in the future!
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Cars.com
100
July 27th, 2019
Benzel Busch Mercedes in Englewood has a very professional dealership. Matthew Beyer was very knowledgeable and helpful throughout the entire process from the sale through the delivery.
Benzel-Busch Motor Car Replied: Hello Lakeshow, we appreciate your kind words and review!
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DealerRater
100
July 26th, 2019
Great people to work with. Creative and knowledgeable. Made the buying experience transparent.
Willy Aramayo Replied: Hello JC, we appreciate your kind words and review!
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Cars.com
100
July 24th, 2019
Tim Torell is the man. Everyone at this dealership is first class in regards to excellent and professional service. Will come back the next time I need service.
Benzel-Busch Motor Car Replied: Hello fuzzybear42, we appreciate your kind words and review!
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DealerRater
100
July 23rd, 2019
Overall experience was great. Eli has been assisting me at Benzl Busch for the past 10 years.
Willy Aramayo Replied: Hello Christopher Romano, we are so glad to hear that your experience at Benzel-Busch was great! We appreciate your kind review and we can't wait to see you again in the future!
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Cars.com
100
July 23rd, 2019
Ben Walsh was amazing. I work in the city so he made sure that everything was completed for me electronically so that I did not need to make multiple visits etc. Everything went so smooth and seamless.
Benzel-Busch Motor Car Replied: Hello Rose, we appreciate your kind words and review!
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100
July 22nd, 2019
Peter Poliandro is the utmost professional -- top notch in all respects
Willy Aramayo Replied: Hello Michael Argenziano, we appreciate your kind words and review!
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Cars.com
100
July 22nd, 2019
Wanted to work out the price a little more but then the car itself is a Rare kind, so I just went with it. Overall, they were reasonable and willing to work with me. Thank you!
Benzel-Busch Motor Car Replied: Hello tam2crew, we appreciate your kind review and we hope to see you again in the future!
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DealerRater
100
July 21st, 2019
Scott Bateman was exceptionally helpful, he listened to me, test drove my car, and worked closely with technicians to diagnose and fix the problems in my car. He also explained in details what and why was don. It was great service.
Willy Aramayo Replied: Hello Manana, we appreciate your kind words and review!
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Cars.com
100
July 20th, 2019
Collision Center Representative Tyler Stephanik gave us 5 Star Service from start to finish!
Willy Aramayo Replied: Hello Linda L Baker, we appreciate your kind words and review!
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Cars.com
100
July 20th, 2019
Exceptional customer service. They were extremely efficient and friendly in completing my service. They made things easy and convenient and I felt they were very honest in their work.
Benzel-Busch Motor Car Replied: Hello Englewood, we appreciate your kind words and review!
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DealerRater
96
July 20th, 2019
Very pleased with the service dept. efficient drop off of my car; attentive to the items I wanted them to look at - and they fixed them all; readily provided a loaner car.
Benzel-Busch Motor Car Replied: Hello MDL, we appreciate your kind words and review!
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DealerRater
100
July 19th, 2019
This is the second car weve purchased from Benzel Bush and Doug Ryan a salesman at Benzel Bush. We first met Doug when purchasing our 2014 Mercedes GLK. We came back 3 weeks ago and purchased a 2018 GLE. Doug Takes the time to make his customers feel great and listens to what the customer...
Willy Aramayo Replied: Hello Maria D, we appreciate your kind words and review!
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Cars.com
100
July 19th, 2019
We dealt with Ben Walsh, who was a pleasure to interact with. This was our first experience buying a Mercedes and he guided through the whole process in a very seamlessly manner. I would absolutely recommend Bill and Benzel Busch to anyone.
Benzel-Busch Motor Car Replied: Hello yamilka, we are so glad to hear that you had an superior buying experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
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DealerRater
80
July 18th, 2019
Stopped in for an emergency repair (damaged low profile tire from one of NJs many deep potholes) Without an appointment service was quick and up to your usual high standards. Thanks!
Willy Aramayo Replied: Hello Frank Leanza, we appreciate your kind words and review!
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Cars.com
100
July 17th, 2019
Service department is very efficient. Easy in and out procedure with loaner car.
Willy Aramayo Replied: Hello Edward Kania, we appreciate your kind words and review!
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Cars.com
92
July 17th, 2019
Great customer service and fast turnaround. Thankful for loaner car and free car wash each and every time we come in. Recommend dealer to other people.
Benzel-Busch Motor Car Replied: Hello Carfun, we appreciate your kind words and review!
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DealerRater
100
July 17th, 2019
Starting from roadside assistance for a flat tire until i was out of there i have no complaints at all.The only problem was when Chris came to me and said the car was ready we both waited curbside for 25 mins which was annoying.
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DealerRater
20
July 17th, 2019
Went to this dealer for an airbag recall on my wife's R350, very nice looking dealership and everyone seemed quite professional. Besides the airbag they also did a multi point-safety inspection and washed the car. Out the door I was initially pleased and the next day I started a conversation with a...
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Yelp
100
July 12th, 2019
Have been dealing with Benzel Busch for many years and it always goes seamlessly. Salvino the manager is by far the best in customer service. Hes always personable and willing to help work on whatever situation youre looking for ,and John Meyer at sales always makes time and stays in touch to give...
Benzel-Busch Motor Car Replied: Hello Mitch L, we appreciate your kind words and review!
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100
July 11th, 2019
As usual the service at Benzel Busch was exceptional by all the staff !!
Willy Aramayo Replied: Hello Sue Oliver, we appreciate your kind words and review!
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Cars.com
100
July 11th, 2019
When you go to buy a Mercedes you tend to expect truly great service throughout the process. Well, Benzel Busch not only met those expectations but far exceeded them. From the moment you walk in, everyone is smiling and ready to attend to your matters. A great overall dealership with no pressure.
Willy Aramayo Replied: Hello Harry S, we appreciate your kind words and review!
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Cars.com
92
July 11th, 2019
I always appreciate the efficiency and comfortable atmosphere. Thats why Ive been a customer for so long. Not only for the service but John Meyer is the best Salesman. He has been there for us from the beginning and I hope we continue.
Benzel-Busch Motor Car Replied: Hello Ttgordon, we appreciate your kind words and review!
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DealerRater
100
July 10th, 2019
I had a truly exceptional experience when I brought my auto in for a repair. The dealer took the car in on short notice and satisfactory resolved my issues timely. The dealer drop off and pick up service was extremely quick. The service advisor Scott Bateman went out of his way.
Willy Aramayo Replied: Hello Patrick Dentato, we appreciate your kind words and review!
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Cars.com
100
July 10th, 2019
Service was efficient and prompt. Very easy. Always courteous.
Willy Aramayo Replied: Hello Charles Barron, we appreciate your kind words and review!
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Cars.com
100
July 8th, 2019
Was accomodating with signage of papers and delivery of car. Doug Ryan was consistently available during purchase and during final negotiations and settlement of payment and delivery
Benzel-Busch Motor Car Replied: Hello Without, we appreciate your kind words and review!
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DealerRater
100
July 4th, 2019
Out salesperson is the best. He worked tirelessly to give us the best deal possible for a number of vehicles, then delivered it to our house in person. He is a big reason we stay with BBMC.
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DealerRater
20
July 3rd, 2019
Worst place to buy a car .first you cant park anywhere ..no valet for Sales Customers . Showroom (inconvenienced) when first saw the car parked on the roof (black car) it was loaded with bird droppings the whole a black car and it could damage the cars clear coat Pete my salesman says what are...
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Cars.com
100
July 3rd, 2019
I had the pleasure of working with James Scott on leasing vehicles. He was very professional and knowledgeable. He went out of his way to make sure my requirements are met. On the finance side, Scott Raymond was very helpful and accommodating. Thank you!
Willy Aramayo Replied: Hello Daniel, we appreciate your kind words and review!
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100
July 3rd, 2019
Everybody in the shop was very nice. I am satisfied with the car I leased from them.
Willy Aramayo Replied: Hello Ki Park, we appreciate your kind words and review!
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Cars.com
89
July 3rd, 2019
Sale went smooth, I have no complains about any part of transaction. Unfortunately car is back at the dealership for CEL diagnosis and misc repairs that were overlooked during the certification process. Also noticed car have many paint imperfections that I was simply not able to inspect before the...
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DealerRater
100
July 3rd, 2019
i live in manhattan and previously got my cars from manhattan Mercedes. on a lark, i called this dealership. they were fast and efficient. i did not have to look any further. Michael and Kathy were great.
Benzel-Busch Motor Car Replied: Hello barry80!, we appreciate your kind words and review!
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100
July 3rd, 2019
Efficient quick and helpful. No hassles. Terrific dealership, friendly and pleasant Had a flat tire and dropped the car off overnight for service in the am
Benzel-Busch Motor Car Replied: Hello Mercedes owner, we appreciate your kind words and review!
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DealerRater
100
July 3rd, 2019
very good they take care everting I request.!! excellent attention for the service advisor very Professional and excellent attention, very high recommend.. thank you Frank for your curtesy..
Benzel-Busch Motor Car Replied: Hello CarlosD, we appreciate your kind review!
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DealerRater
96
July 3rd, 2019
I had an great experience at Benzel Busch. Jay Lee has been the best salesman I ever met since I bought my first car in 1986.
Benzel-Busch Motor Car Replied: Hello TW, we appreciate your kind words and review!
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DealerRater
100
July 2nd, 2019
I had an amazing experience at Benzel Busch. Giovanni Barbaro and Chris Hurling couldn't have been more accommodating to me. Yours is the only Mercedes dealership I would consider going to in the future. Thanks again for making things so easy for me. Sincerely, Nikki Asseo
Benzel-Busch Motor Car Replied: Hello Nikki, we appreciate your kind words and review!
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DealerRater
100
July 1st, 2019
I've never written a review here before, but I feel compelled to point out how far above and beyond James and the team at Benzel-Busch went for me. As current MB owners, and having purchased from MB of Manhattan, we have a good frame of reference with respect to attentiveness, competitiveness of...
Benzel-Busch Motor Car Replied: Hello bpfinkel, we appreicate your very kind words and review!
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DealerRater
100
June 27th, 2019
Expert service along with no wait. Extremely satisfied with my senior advisor Marko Jovanovic.
Willy Aramayo Replied: Hello Mr. Robert Anderson, we appreciate your kind words and review!
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Cars.com
80
June 23rd, 2019
Looking at cell phone before arriving to desk. Did not feel very welcomed to the service dept. Just retrieved my name and info from computer and said I can wait in lounge that's it.
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Cars.com
100
June 23rd, 2019
Good service ... communication via txt messaging was simple
Willy Aramayo Replied: Hello TP, we appreciate your review!
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Cars.com
100
June 22nd, 2019
As soon as we arrived, some one came to help us and directed us to have some coffee or snack while we waited for the flat to be fixed and a service rep. came shortly to tell us how long it would take.It took exactly as long as he said and we were- my wife and I- very satisfied as usual.
Willy Aramayo Replied: Hello Eddy, we appreciate your kind words and review!
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Cars.com
100
June 21st, 2019
Frank Armando provided exceptional customer service with assisting me with getting my car repaired and providing me with a clean rental vehicle. If I ever have any issues in the future, I'm confident that he will provide the same exceptional service.
Willy Aramayo Replied: Hello Danielle Chappell, we appreciate your kind words and review!
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Cars.com
100
June 21st, 2019
Always superb. friendly, courteous best in the area.
Willy Aramayo Replied: Hello Scott Bateman, we appreciate your kind words and review!
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Cars.com
96
June 21st, 2019
I've bought 19 cars in my life. Ford, Chevy, Chrysler, Buick, Olds, Honda, Subaru, BMW, Mercedes, Maserati and Ferrari. Lots of dealer experiences. Benzel-Busch is by far the best.
Benzel-Busch Motor Car Replied: Hello snowman, we appreciate your very kind review and we hope to see you again in the future!
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DealerRater
100
June 20th, 2019
Exceptional dealership starting with Service. Chris eisman. He made sure I was taken care of and kept me updated on the care of my car. Pat capusso handled the sale of my car and made sure we were happy with the selection of the car
Benzel-Busch Motor Car Replied: Hello Cigarman#1, we appreciate your kind words and review!
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DealerRater
100
June 19th, 2019
Excellent, just as a Mercedes dealership should be.
Willy Aramayo Replied: Hello Joseph L Cuomo, we appreciate your kind words and review!
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Cars.com
100
June 19th, 2019
I enjoy my salesperson, Peter, who always treats me with the respect of someone who is on their 6th or 7th Mercedes lease.. I chose to go back to Benzel Busch NJ even though I moved to NYC specifically due to Peter's assistance and the care he delivers to customers!
Benzel-Busch Motor Car Replied: Hello Darryl, we appreciate your review and we will pass on your kind words to Peter.
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DealerRater
100
June 17th, 2019
Frank Armando the reason i go to Benzel Busch for service. ON TOP OF HIS GAME
Willy Aramayo Replied: Hello joseph guerrini, we appreciate your review and we will pass on your kind words to Frank.
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Cars.com
100
June 17th, 2019
very good dealership and very happy with salesman Jay Lee
Willy Aramayo Replied: Hello TOMAY KALABALIK, we appreciate your kind words and review!
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Cars.com
100
June 16th, 2019
I brought my car in for regular scheduled service. dropping it off was easy and efficient. Very friendly and helpful staff. Comfortable and attractive facilities. Same for my service advisor - excellent. They took good care of my car, provided a good loaner and got my car back to me quickly. ...
Willy Aramayo Replied: Hello NYC Resident, we appreciate your kind words and review!
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Cars.com
100
June 15th, 2019
Steven David was an excellent sales person. Very knowledgeable and professional. I would definitely recommend him to other people. One of the best experiences i have at a dealership.
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DealerRater
100
June 15th, 2019
My experience was excellent. Jay Lee, Salvino Architto & a gentleman who explained my car features (forgot name) was very professional, caring & knowledgeable. Questions were answered patiently & clearly. I will definitely recommend to family and friends.
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DealerRater
96
June 14th, 2019
All attendees are very professionals the mechanics superb! Their waiting room is excellent because I can work while I wait. Coffee and tea is appreciated.
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DealerRater
100
June 14th, 2019
I was very satisfied with the treatment I received from Benzel Busch. David Tangen, Service Advisor was most helpful and provided fast and efficient service. I was very pleased that I chose Benzel Busch and look forward to becoming a regular customer. Will be sure to recommend to friends and...
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DealerRater
100
June 13th, 2019
We have been a customer of Benzel Busch since 2006 when we brought our 2004 Mercedes CLK 320 to them for regular service. We always received great service and our service representative Frank Armando took great care of us through the years. We recently decided to buy a new to us Mercedes 2018 C...
Willy Aramayo Replied: Hello Hope P, we appreciate your kind words and review!
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Cars.com
96
June 13th, 2019
Ive used this dealership for over 3 years and have never had a problem that wasnt resolved promptly. Both the sales and service departments are truly professional
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DealerRater
100
June 13th, 2019
Its been awhile since I have owned a Mercedes and the only reason had nothing to with Orlando or Benzel- Busch, both treated me like queen for a day. Everyone was very patient and made sure I understood some of the new technology in the car. Orlando is the greatest and I am glad to be back and he...
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DealerRater
100
June 11th, 2019
Its always a pleasure to do business with Benzel Busch!
Willy Aramayo Replied: Hello Barry, we appreciate your kind words and review!
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Cars.com
100
June 11th, 2019
Excellent experience at Benzel-Busch, Englewood! Great service from Doug, the man who sold me the car. Exactly what I was looking for, for a fair price! I will definitely recommend this dealership to my friends and family!
Willy Aramayo Replied: Hello Alyssa M, we appreciate your kind words and review!
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Cars.com
100
June 11th, 2019
Both Gio and Joe were fantastic in helping us lease a new car for my wife. They both were professional, courteous and didn't push us into anything that we didn't want, while still explaining all of our options. We would highly recommend them to our friends who are looking for cars and we will be...
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DealerRater
80
June 8th, 2019
Andrew was informative and professional. Thank you.
Willy Aramayo Replied: Hello Henry Chung, we appreciate your kind words and review!
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Cars.com
100
June 8th, 2019
outstanding best best best best best bestest outstanding best best best best best bestest outstanding best best best best best bestest outstanding best best best best best bestest
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DealerRater
20
June 7th, 2019
Can't give them zero starts otherwise I'd do! I took my 2016 GLE in for a leak on May 28th, they didn't find it but tried to sell me a brakes job, I said will think about it so they gave me the vehicle back, WITH NO OIL CAP under the hood, drove home straight to the garage. Took it out Saturday June...
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Cars.com
92
June 7th, 2019
Handled any issues comfortably. Seen quickly by service Advisor David Tangen. Addressed all of our service needs and any questions with easy explanations. Overall a good experience.
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DealerRater
92
June 5th, 2019
I purchased my MBENZ at your dealers ship.........and it has always been perfectly serviced. I feel safe driving....and will always service my car at our dealership, in Englewood NJ
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DealerRater
100
June 5th, 2019
Great costumers service Im very happy with the service. Im happy with the work done in my car. Ill recommend this dealer to my friends
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DealerRater
100
June 4th, 2019
Giovanni is very professional, clearly understand needs, budget and works tirelessly to find the right vehicle, overall process was very smooth. Not first time buying at this dealership, the overall experience made me a loyal customer.
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DealerRater
89
June 4th, 2019
the service at this dealerships exceptionally good good you can really tell a difference especially coming from another car dealer the staff is amazing! I have no complains about the service
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DealerRater
100
June 3rd, 2019
Joe Simsek is an exceptional sales person that has always provided me with an accurate assessment of what car will suit my family best. This is my 6th Mercedes purchased thru him and he has never let me down. Additionally, I believe that Benzel Bush is a premier car dealer that knows exactly how...
Willy Aramayo Replied: Hello Cesar Vargas, we appreciate your kind words and review!
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Cars.com
100
June 3rd, 2019
Very happy with the management of my vehicle repair and maintenance. Neil and Chris made sure the quality of the work was not compromised in providing a fast vehicle return to me.
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DealerRater
100
June 2nd, 2019
Everything is fine but I think the prices are very high. Front and rear brakes $2200? Oil change $300?
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Cars.com
100
June 2nd, 2019
My experience at Benzel Busch was very positive. Working with Talia Colananni was a very pleasurable experience, as she was direct and thoroughly explained all options available to me in getting out of a lease with some mileage overage, showing me all the different avenues we could take to get me...
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DealerRater
100
June 2nd, 2019
I am extremely satisfied with the details of the purchase. Will come back again. Will recommend this dealership to others. Very close to New York City.
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DealerRater
100
June 1st, 2019
I have been a customer for a few years and I have never been disappointed! My sales rep, Frank Lauro, is the best and all of the service personnel and accounting personnel have been very helpful. I trust everyone at this dealership.
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DealerRater
100
June 1st, 2019
Service department handles to you is if youre the only one who matters they have a great welcoming staff as soon as you pull in Petichia car they have a great reception area with coffee and bagels but then you have a person who actually handles you I dont want him one scenario you get in can you get...
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DealerRater
100
May 31st, 2019
I got the Mercedes Benz c300. Before my purchase I told Mr. Martinez who is great by the way. I told him what I was looking for and he made sure I got what I needed. They gave me a tutorial of the car and the features. They even set up my Mercedes Me on my phone. Overall it was a great experience...
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DealerRater
100
May 31st, 2019
Benzel Busch has top notch service and sales. Sossio Sole and Chris Iseman are always a pleasure to work with. Dealer is always inviting and accomidating.
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DealerRater
96
May 30th, 2019
I have a 2006 E 350 with 106,000 miles. The book value is so low that it isn't worth trading it in for a newer model as long as it stays in good shape. I brought it in for service and although it cost a little over $900.00 the car is like new. Hopefully I can keep it and enjoy driving it for a few...
Benzel-Busch Motor Car Replied: Hello bobgreene43, we appreciate your kind words and review!
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DealerRater
100
May 29th, 2019
My Benzel-Busch experience was more than I could have asked for. Talia Colananni helped me navigate through a difficult lease termination into a new lease, explaining the process every step of the way and maintaining a professional demeanor. Her straight-up, honest approach to my vehicle...
Willy Aramayo Replied: Hello Matthew Conlon, we are so glad to hear that you had a wonderful experience at Benzel-Busch. We appreciate your kind words and we can't wait to see you again in the future!
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Cars.com
89
May 27th, 2019
No issues, no hassle, treated with respect (very important these days). Would recommend this dealership. Had an initial problem with car that was rectified immediately. They came to my home, picked up the car and then returned it. - seamless. I did not have to "get involved", the dealer was on top...
Benzel-Busch Motor Car Replied: Hello Bill f, we appreciate your kind words and review!
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DealerRater
100
May 26th, 2019
We were a walk-in after hitting a pothole on NJT- our service advisor was superb- we have two M MB, a 2018 E400 Cab and 2015 GL 550. We live in CT. If we lived closer our next car would be from Benzel Busch. So much better than current dealer.
Willy Aramayo Replied: Hello Mist, we appreciate your kind words and review!
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Cars.com
100
May 26th, 2019
The staff is amazing and the work they do is unbelievable! All I have to say is that we are so happy with our Mercedes couldnt be dealing with a better place than your location.
Benzel-Busch Motor Car Replied: Hello Dennis&Mika, we appreciate your kind review and we hope to see you again in the future!
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DealerRater
100
May 25th, 2019
I have been buying and leasing Mercedes from Benzel-Busch Motor Car Corp. since 1986. I love the cars and the salesman (James Scott) is wonderful to work with. I will never go anywhere else.
Willy Aramayo Replied: Hello Judy Elfenbein, we appreciate your kind words and review!
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Cars.com
100
May 25th, 2019
Very good seals man great and fast service plus price is right all this plus good coffee and they clean the car and wash it too really the place is excellent l know this dealer for long time
Benzel-Busch Motor Car Replied: Hello willybadie, we appreciate your kind words and review!
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DealerRater
100
May 25th, 2019
James Scott, was an amazing and helpful sales man. He helped my mom and I get the vehicles we wanted at a great price. Ive never experienced better service then the one James provided. I recommend him to anyone looking for a new vehicle!
Benzel-Busch Motor Car Replied: Hello jennifer.d.sierra, we appreciate your kind words and review!
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DealerRater
100
May 24th, 2019
I Purchased a C300 4Matic with sports package. Great service from start to finish. Friendly staff. Reasonable prices. Would highly recommend to friends and family
Benzel-Busch Motor Car Replied: Hello Benzc300, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
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DealerRater
100
May 23rd, 2019
Doug was very professional and very approachable. He very knowledgeable about the vehicle and the finance and insurance options. This vehicle is for our daughter and he took time to explain all of the vehicle options with her. Overall, I will recommend Benzel Busch and; specifically, Doug...
Willy Aramayo Replied: Hello James, we appreciate your kind words and review!
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Cars.com
100
May 23rd, 2019
BB staff has always been helpful. Mr. Kim was friendly and great to work with. I had my car in for annual maintenance and it couldn't have been easier.
Benzel-Busch Motor Car Replied: Hello jahnkerk, we appreciate your kind words and review!
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DealerRater
100
May 22nd, 2019
I had yet another fantastic experience with this dealership. The staff was both accommodating so well as professional and well informed regarding their brand. I highly recommend this dealership for those who are interested in the Mercedes brand.
Benzel-Busch Motor Car Replied: Hello Tommy's, we appreciate your kind review and we hope to see you again in the future!
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DealerRater
100
May 22nd, 2019
our salesman was exceptional.If I had a question he had the answer didn't have to go to his manager like most dealerships.JOE SIMSEK IS A PERSON TO TRUST.
Benzel-Busch Motor Car Replied: Hello RMorielbi1, we appreciate your kind words and review!
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DealerRater
100
May 22nd, 2019
I was so happy when I got my car back. It was shinny and clean look like new car in and out. All ways I loved benzel bush service.
Benzel-Busch Motor Car Replied: Hello Molla1225, we appreciate your kind words and review!
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DealerRater
100
May 19th, 2019
I brought my car for service B. Dave was helping me in very friendly manner, he provided an excellent service, he helped me to set up a Bluetooth. I asked for the car to be ready by 3pm. I came at 2:55pm I did not have to wait even 2 min.
Benzel-Busch Motor Car Replied: Hello Rita, we appreciate your kind words and review!
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DealerRater
100
May 19th, 2019
Im new to Mercedes Benz and so far Im very impressed. The guys were awesome; Im looking forward to enjoying my ride for the summer! Thank you!
Benzel-Busch Motor Car Replied: Hello Fe, we appreciate your kind words and review!
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DealerRater
96
May 19th, 2019
Ive been with Mercedes for few years Peter i always worked with and he makes me feel like am family I appreciate his business and hes the reason am actually staying with this dealer
Benzel-Busch Motor Car Replied: Hello Weam, we appreciate your kind words and review!
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DealerRater
100
May 18th, 2019
Great service from Benzel Busch as usual! Strongly recommend Benzel Busch for buying a car and or service!
Willy Aramayo Replied: Hello lee lasher, we appreciate your kind words and review!
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Cars.com
20
May 17th, 2019
As soon as I pulled in the garage after having a headlight replaced at Benzel Busch, I noticed a small crack on the bottom. First thing the next morning, I contacted the dealership to let them know. Several weeks have passed and they're unwilling to replace the defective part. My service advisor,...
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Cars.com
92
May 17th, 2019
Great customer service, detail orientated. Repair was done as scheduled. Very effective reminder systems, and as well as progress report. They completed the work on time as promised. thank you.
Benzel-Busch Motor Car Replied: Hello Naz, we appreicate your kind review and we hope to see you again in the future!
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DealerRater
100
May 17th, 2019
I appreciated them taking time out to find out the root cause to my car issues. I thought it was one thing but it was something else and they were able to resolve that issue.
Benzel-Busch Motor Car Replied: Hello JaeMoody , we appreicate your kind words and review!
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DealerRater
36
May 17th, 2019
As soon as I pulled in the garage after having a headlight replaced at Benzel Busch, I noticed a small crack on the bottom. First thing the next morning, I contacted the dealership to let them know. Several weeks have passed and they're unwilling to replace the defective part. My service...
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DealerRater
100
May 16th, 2019
I have been buying vehicles at Benzel Busch ("BB") for the past ten years. I have to admit that BB has been outstanding with us. They are true to their word and are fair. My close friends who shop at BB as well had similar experiences. My overall experiences at BB has been outstanding;...
Willy Aramayo Replied: Hello Nelson Tejada, we appreciate your very kind words and review!
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Cars.com
100
May 16th, 2019
I always look for Min Kim at the service department. Mr. Kim works hard and treats his customers as best he can.
Willy Aramayo Replied: Hello Dana, we appreciate your kind words and review!
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Cars.com
100
May 16th, 2019
This was the very 1st time I had my vehicle detailed and I couldnt have been more happy. I wasnt aware that when youre having your vehicle detailed you must leave it for most of the day. My rep Chris made this so easy and I had a loaner within minutes of my encounter. I have numerous experiences...
Willy Aramayo Replied: Hello Charlee Hilbert, we appreciate your kind words and review!
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Cars.com
100
May 16th, 2019
Your representative, Scott, put the "service" in "Customer Service!"
Willy Aramayo Replied: Hello Roderick D. Michael, we appreciate your kind words and review!
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Cars.com
100
May 16th, 2019
I brought my car in for service. It was a pleasure dealing with everyone. Easy drop off, efficient process, great communication. I would definitely recommend!
Benzel-Busch Motor Car Replied: Hello E., we appreciate your kind words and review!
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DealerRater
100
May 15th, 2019
Frank Armando, my service rep did an excellent job in offering the services available with my routine prepaid maintenance, availed the services needed immediately and made sure the vehicle is utmost safe to drive. Friendly, courteous and knowledgeable. Didn't have to wait long when dropped my car...
Willy Aramayo Replied: Hello Akbar, we appreciate your kind words and review!
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Cars.com
100
May 15th, 2019
Love your team! Great service! Your sales, service and finance departments have been above the top! Thank you! Highly recommend to anyone interested in great service!
Benzel-Busch Motor Car Replied: Hello Carolyn, we appreciate your kind words and review!
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DealerRater
100
May 15th, 2019
Benzel Bush gives you the exceptional service that one would expect to get anytime a service is needed. The dealership is always clean and all the employees are consistent in how they treat us when we visit. If you want to feel special and respected Benzel Bush delivers! John Powell is...
Benzel-Busch Motor Car Replied: Hello LJB, we appreciate your kind words and review!
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DealerRater
100
May 15th, 2019
I don't think that I would have leased my vehicle on the same day that I took my test drive if it weren't for the expertise, and helpfulness of Lino Cascardi and Joseph Herman. They made my experience at Benzel-Busch easy, comfortable, informative and without any pressure. I will absolutely...
Benzel-Busch Motor Car Replied: Hello Dani, we appreciate your very kind review and we hope to see you again in the future!
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DealerRater
100
May 14th, 2019
Rep was on time in taking the car and very professional although he did not introduce himself like mention his name to me but friendly
Benzel-Busch Motor Car Replied: Hello jojo, we appreciate your kind words and review!
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DealerRater
92
May 14th, 2019
My sales advisor, David Tangent was patient and understanding to my concerns. He was professional but friendly and very knowledgeable and made my experience a pleasant one.
Benzel-Busch Motor Car Replied: Hello taragon1, we appreciate your kind words and review!
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DealerRater
89
May 14th, 2019
Rep was prompt in taking the car. Paperwork was clear and efficient. Service was timely and car delivered (appreciate that). The only thing that can be improved, streamline the loaner process, make sure the loaner key is available. They couldn't find it, and needed to re-sign all paperwork again,...
Benzel-Busch Motor Car Replied: Hello Charlotte, we appreciate your kind words and review!
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DealerRater
100
May 14th, 2019
Benzel Busch is exceptional. Service, professionalism, friendliness and informative. They help you in any way they can. Whether it be fixing a problem or getting you the best deal they can. They support you one hundred percent of the time.
Benzel-Busch Motor Car Replied: Hello dipcat1, we appreciate your kind words and review!
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DealerRater
100
May 13th, 2019
From beginning to end..my my needs and concerns were met.
Willy Aramayo Replied: Hello Ricardo Gonzalez, we appreciate your kind words and review!
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Cars.com
96
May 13th, 2019
This has been the fourth car that I purchased thru Ben. He is phenomenal and courteous. The original price tag on the car was a little bit higher but end up all right.
Benzel-Busch Motor Car Replied: Hello pepe, we appreicate your kind words and review!
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DealerRater
100
May 12th, 2019
Had a great sales experience with Doug Ryan. Customer service was excellent. He was easy going, pleasant, well informed and patient. He made buying a car stress free. I look forward to seeing him in a few years for an upgrade.
Benzel-Busch Motor Car Replied: Hello D Hamilton, we are so glad to hear that you had a great sales experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
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DealerRater
100
May 12th, 2019
My service advisor David Tangent was very professional and knowledgable, He also answered all my questions in detail and was patient and courteous. He walked me through everything
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DealerRater
92
May 12th, 2019
My service advisor David Tangent was very professional and knowledgable, He also answered all my questions in detail and was patient and courteous. He walked me through everything and was very professional and friendly and very thorough
Benzel-Busch Motor Car Replied: Hello taragon1, we appreciate your kind words and review!
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DealerRater
100
May 11th, 2019
Orlando was fabulous throughout the process of releasing my new car. He was very responsive to all of my questions and concerns. Highly recommend him to all interested
Benzel-Busch Motor Car Replied: Hello Halespine, we appreciate your kind words and review!
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DealerRater
100
May 11th, 2019
Scott and Doug are 1st class professionals Great to work with Would come back any time All in all a great experience Love the car
Benzel-Busch Motor Car Replied: Hello Mb, we appreciate your kind words and review!
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DealerRater
100
May 10th, 2019
Dealing with Peter Poliandro was like dealing with an old friend. It was effortless. He was able to show me the exact car I wanted for what I felt was a good price. idid not feel pressured and actually enjoyed working with Peter.
Benzel-Busch Motor Car Replied: Hello Gh, we appreciate your kind words and review!
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DealerRater
100
May 10th, 2019
I purchased my third car from Benzel-Busch and continue to be surprised by the level of considerate service! Thanks to Steven, I had a smooth, pleasant, fast purchasing experience and I have yet another car that I love!
Benzel-Busch Motor Car Replied: Hello anna2038585, we appreciate your kind words and review!
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DealerRater
100
May 9th, 2019
On Thursday April 18th I was rear-ended in Ft Lee while stopped to make a left turn- my 2015 SmartFor Two was deemed a toal loss as a result of this accident. When I approached the Benzel Busch Smart sales department to determine my next course of action, I was immediately and happily greeted by Mr....
Willy Aramayo Replied: Peter Baratta, Jr, we appreciate your kind words and review!
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Cars.com
100
May 7th, 2019
I truly appreciate the diligence and guidance offered by the team at the dealership. My sales contact, Steve, was great! It started with great email communication and ended in the perfect selection to meet my needs.
Benzel-Busch Motor Car Replied: Hello C2muchfun, we appreciate your kind words and review!
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DealerRater
100
May 7th, 2019
Service department was excellent! My advisor Scott was informative and helpful. He did not have me waiting at all both when I dropped off or picked up my car.
Benzel-Busch Motor Car Replied: Hello sma122, we appreciate your kind words and review!
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DealerRater
100
May 7th, 2019
Everything was absolutely great and the sales person was very helpful and kind person I did not mind the time that I have spend with the paperwork. Thanks
Benzel-Busch Motor Car Replied: Hello Beren, we appreciate your review and we hope to see you again in the future!
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DealerRater
100
May 7th, 2019
Always a pleasure bringing my car in for service. Loaner car was great. Communication with my service advisor was smooth and easy. The effort they put in is much appreciated.
Benzel-Busch Motor Car Replied: Hello Dt1234, we appreciate your kind words and review!
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DealerRater
100
May 7th, 2019
Best dealership in the tri-state area. If your buying or leasing a car, please see GIOVANNI!!!! Best sales rep I have ever dealt with.
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Yelp
100
May 6th, 2019
Benzel-Busch welcomes you like family and cares for your car in the most professional and efficient manner. The staff are courteous and transparent, clear explanations are provided about the work being done. The garage is viewable form the very comfortable waiting area, and you can watch a tech do...
Willy Aramayo Replied: Hello Jesse L., we appreciate your kind words and review!
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Cars.com
100
May 6th, 2019
My experience with those whom we deal is a pleasure. I have leased so many vehicles from Benzel Busch. John Meyer knows our needs, and is friendly and patient. The atmosphere and friendly staff are conducive to a great experience.
Benzel-Busch Motor Car Replied: Hello Carl, we appreciate your kind review and we can't wait to see you again in the future!
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DealerRater
100
May 4th, 2019
The staff at Benzel-Busch is always on their game!! Chis Iseman greeted me with smile and was extremely helpful and very courteous. I would highly recommend going there!
Willy Aramayo Replied: Hello Karen Samberg, we appreciate your kind words and review!
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Cars.com
100
May 2nd, 2019
Ive been working with Lino for over 15 years now. He makes what can be a stressful process pleasurable. I also have developed a good relationship with Joe Herman over the years, and he runs a great group and operation. I would and do highly recommend Lino, Joe, and the Benzel-Busch family to all...
Benzel-Busch Motor Car Replied: Hello JPVenn, we appreciate your kind words and review!
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DealerRater
100
May 2nd, 2019
Always a pleasure to come to Benzel Busch. Superb customer service- friendly and timely. Giovanni and Frank are awesome and wonderful to deal with. All people are lovely.
Benzel-Busch Motor Car Replied: Hello Sed824, we appreciate your kind words and review!
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DealerRater
100
May 2nd, 2019
Thank you for making my service appointment painless. Outstanding customer service. It's a pleasure to work with you, thanks for always being so accommodating.
Benzel-Busch Motor Car Replied: Hello Itgirl67, we appreciate your kind words and review!
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DealerRater
20
May 2nd, 2019
This dealer sold me a bad car. I should have put it on a lift to check whats under the car. too late now. But not for other customers put the car on a lift before you pay for it
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DealerRater
100
May 1st, 2019
I have worked with BB and their excellent service team for 25 years. Where they absolutely shine, in my opinion, is when an emergency comes up. We got a nail in one of our tires. To make matters worse it is the car we transport our grandchildren in. I brought the car in, without an appointment, and...
Benzel-Busch Motor Car Replied: Hello stevebog, we appreciate your very kind words and review!
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DealerRater
100
April 30th, 2019
Great people courteous and professional as soon as you walk through the door.. Outstanding personnel that are friendly and very willing to help you. Great coffee bar and host chocolate.
Benzel-Busch Motor Car Replied: Hello Cire3of5, we appreciate your kind review and we hope to see you again in the future!
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DealerRater
100
April 30th, 2019
Awesome Customer Service. No pressure sales. Steven David is a very knowledgeable and attentive salesperson. The dealership was very professional and accommodating to my schedule. Thanks!
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DealerRater
100
April 28th, 2019
Excellent service adviser Chris and quality of service work is also exceptional. Very happy with the dealership during the sales and as well service point of view !
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DealerRater
100
April 28th, 2019
Our salesman James Scott. Was extremely helpful, professional , and went out of his way to make sure we we happy and satisfied. James even brought the car to my wifes work for her to see it, and he worked out a very fair price for us.
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DealerRater
92
April 28th, 2019
You can't go wrong when you purchase a Mercedes Benz with Benzel Busch Motor Cars. As soon as you walk through the door you are greeted by exceptional people - from the receptionist to the last person you see, whether in sales or service. Speaking of service..... truly OUTSTANDING! Everyone cares...
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DealerRater
100
April 27th, 2019
Brought car for service, waited in comfortable sitting area while service was done. Employee Andrew kept me updated on service. Was done in about 2 hours. Good experience, as always.
Willy Aramayo Replied: Hello Kathleen Menaker, we appreciate your kind words and review!
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Cars.com
100
April 27th, 2019
You can't go to Benzel Busch corp without makimg a deal.The sales man are very professional and the service is outstanding and they're very friendly
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DealerRater
100
April 26th, 2019
Excellent facility with exceptional people, This was my 7th MB and each product gets better than the previous. Sales and sales management make the experience unlike any dealership I have ever worked with.
Willy Aramayo Replied: Hello MJ Masters, we appreciate your kind words and we hope to see you again in the future!
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Cars.com
100
April 26th, 2019
Had an appointment at 8am and was taken immediately. Was told that they would provide regular follow up which happened every time there was an update and when I informed them I would be coming to pick up my car, they took me immediately.
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DealerRater
100
April 26th, 2019
I called the day before and was surprised that I could bring my Mercedes in the next day. I was also told my wait could be up to two hours. When I arrived, it took minutes for a polite and respectful service advisor to discuss, what services my car needed. After an hour, the same service provider...
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DealerRater
100
April 25th, 2019
Kathy Zagula, the sales executive was unobtrusive while making sensible recommendations. I particularly appreciated her explaining security deposit for the lease that made exonomoc sense. Everything was clear and there was no pressure for any particular sales pitch. You have a professional and a...
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DealerRater
100
April 25th, 2019
Michael has been very polite and courteous, always prompt and professional with taking care of my needs. He always goes above and beyond and is a pleasure to deal with.
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DealerRater
100
April 24th, 2019
Warning light lit up on my dash. It indicated a problem with my run flat tire. It seems that there was a problem with not one but two tires. Fortunately I had tire insurance and they were replaced no questions asked. No appointment? No problem! Excellent as usual. Thanks much!
Willy Aramayo Replied: Hello JOan Berk, we appreciate your kind words and review!
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Cars.com
100
April 24th, 2019
Always great service from Frank Armando and the rest of the staff
Willy Aramayo Replied: Hello Antonio, we appreciate your kind words and review!
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Cars.com
100
April 24th, 2019
Had an incredible experience with the folks at Benzel-Busch, they did a great job helping me find, customize and receive my new Benz. All around a great experience every step of the way, and extra thanks for Yusuf (Joseph) Simsek who went the extra distance w/keeping me updated every step as the...
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DealerRater
100
April 23rd, 2019
I got my G 63 AMG from Benzel-Busch, this people are amazing. Eli was so professional and so interested in helping me make the right decision. He made sure i got all the info i needed and made sure to keep me updated with every detail. I would deff recommed this place to get a car, the place is kept...
Willy Aramayo Replied: Hello Ramon, we appreciate your kind words and review!
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Cars.com
96
April 22nd, 2019
I was very disappointed to find that my former sales person Nancy had retired. but Frank Lauro made my expereince just as pleasant. He was patient, helpful and helped me get the car that I wanted within my budget. He managed the entire process very professionally and kept me a satified customer,
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DealerRater
100
April 22nd, 2019
We have bought several cars from Kathy Zagula, her kindness, attention to detail, and desire to meet our every expectation is second to NONE!! We would not go to any other dealership!!
Benzel-Busch Motor Car Replied: Hello denadomjoesam, we appreciate your review and we will pass on your kind words to Kathy!
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DealerRater
100
April 21st, 2019
Mike was exceptional as well as the finance manager, they made me feel like family. Looking forward to purchasing another car from this dealership. The company has done a great job training your employees on how to make a customer feel like they are the only customer.
Benzel-Busch Motor Car Replied: Hello Skip Branch, we appreciate your kind words and review!
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DealerRater
100
April 21st, 2019
John Meyer is an outstanding representative. He helped me select 4 cars in over 19 years. Each car was an excellent choice. Thanks for all your help.
Benzel-Busch Motor Car Replied: Hello Dolores13, We appreciate your review! We will pass on your kind words to John.
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DealerRater
100
April 20th, 2019
The above speaks for itself! Excellent service all around. Cudos to Chris and Socio for their wonderful service.
Willy Aramayo Replied: Hello Ian J. Hirsch, we appreciate your kind words and review!
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Cars.com
100
April 20th, 2019
Visited about 4 dealerships in Tri State area over the past 10 years.Benzel-Busch definitely keeps the Crown! Very well organized and Professional Dealership.
Benzel-Busch Motor Car Replied: Hello Al, we appreciate your very kind words and review!
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DealerRater
100
April 20th, 2019
Understands the importance of time. Friendly and professional and addresses all of your needs. Takes the time to go over all of your questions and provide explanations accordingly
Benzel-Busch Motor Car Replied: Hello ClassicStingray, we appreciate your kind words and review!
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DealerRater
89
April 20th, 2019
Good communication, reasonable negotiation, good knowledge of products and willingness to help. Of course, prices are high, hope the car is good and will serve for a long time. All good.
Benzel-Busch Motor Car Replied: Hello Valery Khersonsky, we appreciate your kind words and review!
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DealerRater
100
April 18th, 2019
My husband and I always love going to this place when getting cars. This is our second mercedes and every time we come here, it's always a smooth and honest service.
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Yelp
100
April 17th, 2019
So far I am very satisfied with services and dealership.
Willy Aramayo Replied: Hello Rita Rahvar, we appreciate your kind words and review!
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Cars.com
100
April 17th, 2019
The service was exceptional as always. Valet guys were very helpful.
Willy Aramayo Replied: Hello Anthony Fonti, we appreciate your kind words and review!
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Cars.com
100
April 17th, 2019
Service center is extremely efficient and well managed. Both the intake person and later the service advisor were professional, and gave me a realistic assessment of length of time I would have to wait.
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DealerRater
100
April 16th, 2019
Excellent service. Highly recommend Benzel Busch.
Willy Aramayo Replied: Hello Connie Barrera, we appreciate your kind words and review!
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Cars.com
96
April 14th, 2019
It was a great experience yesterday a bush MB , the gentlemen Cristopher Almanzar went above and beyond. Excellent customer service. He was knowledgeable, details , and very pleasant.
Benzel-Busch Motor Car Replied: Hello MB, we appreciate your kind words and review!
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DealerRater
100
April 13th, 2019
Mr Peter Poliandro was very knowledgeable about all the features of the 2020 Mercedes GLE 350. He was very courteous and professional in answering all my questions.
Willy Aramayo Replied: Hello Raymond, we appreciate your review and we will pass on your kind words to Peter!
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Cars.com
100
April 13th, 2019
Extraordinary service care for engine check warning sign and loaner car service for free As well as repair time was reasonable Thank you for your immediate response
Benzel-Busch Motor Car Replied: Hello Lee, we are so glad to hear that you received excellent service at Benzel-Busch. We appreciate your kind words and we hope to see you again in the future!
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DealerRater
100
April 13th, 2019
In and out real quick makes it a great experience Its great when you pull up and they all come over to take care of you
Benzel-Busch Motor Car Replied: Hello Scro1, we appreciate your kind words and review!
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DealerRater
100
April 11th, 2019
I am always pleased with the customer service at Benzel-Busch in Englewood. The service is always fast and pre-quoted before any work is started. The staff is always very professional and the waiting area is comfortable, with coffee and either breakfast or lunch food.
Willy Aramayo Replied: Hello John Tansey, we appreciate your kind review and we hope to see you again in the future!
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Cars.com
100
April 11th, 2019
The BEST car buying experience i ever had and i have purchased 11 MB in my time. Effeicent Friendly Very Competitive price wise and Followed UP!!!
Benzel-Busch Motor Car Replied: Hello Happy Jack, we appreciate your kind words and review!
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DealerRater
100
April 11th, 2019
I AM VERY PLEASED WITH THE SERVICE DEPARTMENT. THEY WERE VERY ACCOMADATING AND KEPT ME INFORM AT ALL TIMES OF THE WORK BEING DONE TO MY 2008 C300.
Benzel-Busch Motor Car Replied: Hello MDNJ66, we are so glad to hear that you received great service at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
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DealerRater
100
April 10th, 2019
Excellent.... the service advisor was excellent. He asked all of my questions and responded quickly to my calls and texts.
Willy Aramayo Replied: Hello HHouse, we appreciate your kind words and review!
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Cars.com
100
April 10th, 2019
Mr Louis Gallo has been our salesman since 2007. This is our 4th MB he assisted us.
Willy Aramayo Replied: Hello John Tolentino, we appreciate your kind words and review!
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Cars.com
100
April 10th, 2019
I always receive top notch service when I bring in our company vehicles. Staff is always very courteous and helpful. Vehicle are always repaired right the first time and are returned clean.
Willy Aramayo Replied: Hello LENNY, we appreciate your kind review and we hope to see you again in the future!
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Cars.com
100
April 10th, 2019
Talia and the team and Benzel are awesome! I love my new car and they were able to show me all of the features and complete all of the paperwork in less than an hour.
Willy Aramayo Replied: Hello Pete Kupprion, we appreciate your kind words and review!
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Cars.com
100
April 10th, 2019
Professional people they knows what they doing i try another dealership for service but this dealership is much better than others I advised all my friends to use this dealership.
Benzel-Busch Motor Car Replied: Hello Abdur#one, we are so glad to hear that you had a good experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
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DealerRater
100
April 9th, 2019
I really liked the experience. I walked in, and the sales person -Jim- guided me and answered all the questions I had. He did way and beyond to mk me feel comfortable with the process. Very helpful!
Willy Aramayo Replied: Hello Alexandra A, we are so glad to hear that you had a great experience at Benzel-Busch. We appreciate your kind review and we hope to see you again in the future!
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Cars.com
100
April 9th, 2019
I was pleased with all aspects ( customer service, price, appearance of the waiting room) of my visit on 4/8/19.
Willy Aramayo Replied: Hello Sharon Eure Burns, we appreciate your kind review and we hope to see you again in the future!
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Cars.com
20
April 9th, 2019
I've come to this location many times for my service needs and that meant nothing to them apparently at my last visit. I returned a loaner with a scratch and left initially with an $800 bill, reduced to $700 because I asked for an itemized bill. Almost $400 of this bill was for labor and they also...
Willy A. Replied: Hi Krystal C.I apologize you had an issue with our loaner vehicle. It's never easy for any of our staff members to tell our loyal clients that they have to pay additional expenses for any sort of accidents. When we provide clients with a free loaner vehicle while their car is in service, we do go over certain key points. When a loaner is provided the client assumes responsibility for any damages while in their possession. If for some reason they were unable to show you the before pictures I can have your service rep send them to you. If you are still having issues with your vehicle I can arrange to have the vehicle picked up from your home. Once again we are sorry this happened and hope to see you come back.
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Yelp
100
April 6th, 2019
Marco and Jose (SM in Pre-Owned) are truly awesome. I feel like a valued customer that they take a personal interest in. Jose has been taking care of me and my car for four years now. When ever I have any issue I know I can call him and he will handle it for me. He truly is an asset to Benzel...
Willy Aramayo Replied: Hello judy bucklen, we appreciate your very kind words and review!
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Cars.com
100
April 5th, 2019
I had flat tire and they came for me very fast (towing). Service was in the best quality of manner. Everything was satisfying that it was ready in one day.
Benzel-Busch Motor Car Replied: Hello Es1203, we appreciate your kind words and review!
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DealerRater
100
April 4th, 2019
Seamless process meeting my needs regarding the model options and colors courtesy fashion
Willy Aramayo Replied: Hello Annette Levy, we appreciate your kind words and r