Benzel and salesman Ben Walsh made a stressful situation easy for us. They really went out of their way to make our new car a reality.

Regular Maintenance Schdule B. It was easy in and out, quick, professional, flexible, friendly. Automated texts and from Harold Reyes made things very convenient as well.

Great service, very friendly and quick. Always have a great experience at Benzel. Joseph Simsek is the best sales rep I have worked with and will buy from Benzel because of Joseph.

Service was excellent and Chris is the best advisor ever. Was quick and ready on time. Appreciate it very much. Thank you so much, Susan

I visited for a regular service check and asked for a loaner car. Armando Frank prepared the loaner car ahead and everything worked out smoothly and perfectly! Armando is always so nice and professional.

Everything went smoothly and quickly. Staff was helpful and respectful. Everyone was wearing masks. Let me know everything that was going to happen. Five stars

They are always willing to help and any questions. I always get helped in a manner. Seriously I cant summit this without it being 25 words thats silly

Very professional and friendly staff. I was kept well informed and service was quick and easy. The loaner was ready quickly. Follow up was excellent.

The Dealer Representative Joseph Simsek was very professional and treated me to a most pleasurable experience. Even though I arrived late in the day he never rushed me through the process. Very pleased, highest marks.

Awesome..super fast ..no appointment..out in 10 mins just needed to get my air pressure checked and check in for a service my next service appointment...

Always quick service, easily reachable when theres a problem, loaner car in perfect condition, everyone is friendly, helpful and professional. Benzel-Busch is the best!

Professional, courteous ,clean, service excellent, comfortable, heard from my sales person during this covid problem hoping we were ok nice personal touch. Service Mgr Frank :thumbsup::hugging:

The dealership was friendly and the customer service department was fast and efficient. The cost was reasonable and the express service was quick. The car wash was a nice bonus.

Doug is a great guy and great person to talk to. I i courage anyone to come and meet Doug. Thank you! Great job, God bless!!

The service manager , Frank, was courteous & professional. He resolved the airbag warning sign that came up right after airbag recall service appointment. I am pleased.

The entire process was happy and fun, not stressful. Its my first new car so I was overwhelmed but from the moment I walked through the door. The young lady at reception checked us in with a genuine smile and professional attention. From introductions to hanging the license plates, John Meyer was...

The service experience was great. I needed a loaner car and they had it ready to go for me when I arrived. The service could not have went smoother.

Joe Herman.....The reason I keep coming back!! He has been attentive and professional since I first came to Benzel Busch Giovanni: Incredible/Personal service!!

Outstanding and sincere service from start to finish. Giovanni is a gentleman and scholar of the highest level, and the GLC he recommended for my wife is truly an outstanding car.

I have worked with BB since 1994. There service team is almost beyond words. Prompt, professional, courteous, etc. They accommodate their clientele to the maximum.

took much longer to get parts than expected but car was completed by the time we got nervous and were going to call to ask for ststus

The dealership provides good customer service in general. In this emergency experience, I did not experience the high touch personalized experience. Spent $140 in Lyft rides due to inability to provide promised services. Manager and Assist Manager unavailable for escalation. Appreciated the service...

We had amazing experience with everyone at Englewood Mercedes dealership. It was a friendly environment and they clearly value each customers needs. Especially our sales rep Lino Cascardi was the best!

You have great staff! Excellent customer service from top to bottom. Very courteous and helpful Just love the way you train your workers. Very exemplary

Your service is impeccable in all respects. From the greeting to say goodbye. Now that all is under the pandemic curse, you are providing great service. But i missed the espresso.

service is department is always very professional and courteous. always takes that extra step and listens for what is being requested. this visit was no different. John Powell took care of everything

I couldnt be more satisfied with my purchase. It was the easiest car purchase I ever made. The dealership was also very efficient and professional. Special thanks to Richard palm you are the BEST!!!

We had an excellent experience with Benzel-Busch. Our dealer, John Meyer, was extremely thorough and detailed with every step of the process. Both timely and expeditious, I was able to acquire precisely what was requested thank you!

AS always great service especially from my advisor David Tangen. Always a pleasure working with him. Made the entire visit just that much more easier.

Service was good only issue is that this is the second time that I get a loaner vehicle that smells like an ash tray. Not good.

This is my 4th car with benzel Mercedes. I always go to Ben Walsh for all my cars and I highly recommend him to my friends. Great salesman, fantastic service and great attention paid to the deal. Thanks Ben and Benzel.

Great dealership! The showroom was quite magnificent-spacious, beautifully designed and very well maintained from top to bottom. I felt like I was walking into a 5 star hotel, lavished with an array of cars. The reason for giving 4 stars instead of 5 was because car was sold to me a little above...

Sales person was polite and kind. Thanks for the prompt repair. I did ask him some questions. He gave me valuable suggestions and recommendations that were fantastic.

I was pleased with my service. I was out of town when my vehicle was reported to have dead battery You picked it up and deliver it

It was express and it was efficient and I was very pleased with the time and service. The service representative was courteous and kept me up to date.

1:Good Quality of repair 2: Trade in the price is so low. Let us dont want by new Mercedes car 3: My car value only $500 and I spend $900 to repair 4:Repair so expensive

Always courteous and helpful staff. I have no complaints about the work, great job as usual. I've been recommending Mercedes to my friends for years. Mercedes automobiles are dependable and the service is superb. Haven't purchased any other automobile since my first in 1996 at Benzel Bush. .

The place itself is super clean; staff very professional and polite. I was able to work while I waited for service. Loved the experience and will visit again.

Top notch experience. Mike from sales is very knowledgeable, and really understood what we wanted. He was super responsive even after hours. I highly recommend.

Great experience purchasing a 2017 C300 at Benzel Busch. The process was easy and straightforward. We worked with Doug Ryan who came recommended to us. He was very funny and walked us through the buying process in a detailed manner. I ended up texting/calling him numerous times in the days/weeks...

always great service and attention picked up and delivered my car hassle freeman an appointment and went on vacation when i returned car was back all work done and i was very satisfied

BB service is excellent. Chris Eiseman is a superior advisor! Great experience once again! I highly recommend this dealership and service department. They always deliver.

Wonderful sales team always keeps me up to speed with the process Have purchased at least 25 cats from Benzel, need I say more Will continue to purchase from Benzel in the future

The current Covid-19 situation takes a long time to repair. He tried to repair my car and informed me of the progress of the repair of the car.

Quick & painless process. Staff was extremely attentive, efficient, and respectful. Communication of status of service was also excellent! The loaner car was beautiful, too! Only complaint is that there were fingerprints or hazy film on inside of front windshield. Otherwise, all was good.

terrible service. Came for a simple thing and the car did not make to the service in three days. I had a loaner i reserved a week in advance that didn't support my iPhone (USB) and got stuck with it over the labor day weekend. all my plans for that weekend destroyed. No apology, no communications (I...

Doug didnt make me feel like I was buying a car. He made me feel like I was buying an experience. Great guy would definitely by another experience from Doug.

Had everything done last year and everything checked out. This year all I needed was an oil change. I only put 1K miles on for the year and was told I need brakes at a price of $1500. How can that be?

The service is amazing, the communication was great and I will always come back to this dealership for all my of my current needs and future needs.

Service was professional and my car was returned impeccably clean. My service rep Scott Bateman made sure my service went smoothly and efficiently. Because my car was in service for several days ,Scott called me several times and gave me updates. It is a pleasure to have Scot and Benzel Bush take...

My husband and I have purchased or leased our vehicles from Benzel Busch for many, many years and would never go to any other dealership. The service, attention and professionalism from the General Manager, Sales Staff and Service Department are beyond amazing. We strongly recommend Benzel Busch...

Went in for a $300 service and ended up paying $2500. Evidently spark plugs were supposed to be replaced last year but that was not done at last years service appt. even though I had an appointment to drop off my car and pick up a loaner I still took over an hour. The car they had intended for me no...

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Great service, and convenient experience. Benzel-Busch is a pleasure to work with. This is my third lease from the dealership, and I have had nothing but excellent experiences with the sales staff and service department.

Unfortunately the service declined dramatically. Very expensive and quite basic. For the last 3 times we took the ML 350 for service, there is always an excuse why they don't have enough loaners, the car was returned dirty and not even the minimum attempt to keep us as customers. We feel this is the...

Excellent customer service and welcoming environment. Safety protocols were up to standards in the dealership. On the other hand, both agents I met were professional enough to provide me the service that I was looking for

Top-notch customer service from beginning to end. It makes a world of difference that Benzel Busch is able to a range for car concierge to come and pick up my car for It to be serviced. My service representative was excellent! He communicated frequently and was flexible with me and diligent about...

Have done business with this dealership a long time. Frank Lauro was great to work with. Have bought more than five cars from him. Always follow up.

Love this dealership. Everyone is always so professional, caring and kind. Dave Tangen is especially wonderful to work with . Thank you for your incredible level of service.

Always excellent! Ive been with Benzel-Busch for 15 years. Wouldnt even think of changing. Sales and service are top notch and professional.

Service was very friendly thorough and quick. I was to glad to see masks worn and temperature Taken. Thank you very much for your service

Had a nail in my tire,, put on a new tire, would have liked to have known why I needed a new tire vs a patch.

Always get great service. Very pleased, has gotten better lately...even with Covoid. Glad you are able to accommodate the new world of covid. Thanks

This was my first Mercedes and I am very happy so far. My experience and the process were great. I appreciated the follow up after picking up my car.

The service driveway was very crowded at the time I arrived (around 10am) with a combination of incoming and outgoing. I expected to be there a while in my car waiting to be approached but was happy it only took about 8-10 minutes to clear the area in front of me and around me when I was approached...

Douglas Ryan is the best salesman .. hes so kind and helpful and I consider him family .. his follow up is impressive. Thanks to him.

Excellent service and customer care. Chris Huling and his team provided the ultimate experience. Chris and his associates are knowledgeable, professional and courteous. I would recommend his team to my family and friends.

Steven made the whole process of test driving and purchasing a pleasure. I never expected to leave the dealership in my new car on the same day. But he made it happen!

Once you've already visited another Mercedes dealership, you'll realize how nice people are here. Especially Jay Lee was very kind, followed up with my email immediately and gave answers for all my questions and concerns asap. I'd definately go back again and recommend this dealership to my friends.

I did a A service, although the pandemic, I feel safe in your office! after service, my car is cleaned very well, that is amazing!

Happy with the service including drop off and pick up off loaner car, following up with updates. Staff were professional and courteous on the call.

I was very pleased with the thoughtfulness of booking the service as well as the safety precautions used during the process of service visitation. I was notified that the part need to be ordered and they would call as soon as it was completed. They were very nice and efficient .

Always a pleasure. Service team as always was very professional. Special thanks to John Powell for making every visit smooth. No better service available anywhere.

Service personnel were professional, polite and responsive. Appointment was taken right on time. All personnel wore masks ((Covid).Waiting area and restrooms were clean and neat. Car was washed after servicing.

it was a wonderful service...very friendly and accommodating staff ...very pleasant service department and great communication as to when the car would be ready

Excellent service. I will be coming back for all of my future devices here. Great staff. Very profesional and extremely kind to me. Thank you.

I would give this dealership 100 stars if I could! This was by far the easiest most stress free car buying process! I would strongly recommend our salesperson, Kathy Zagula, a 14 year Mercedes veteran. She was top notch from start to finish. So helpful, knowledgeable and professional. I can say the...

Benzel Busch is trying Their best to make their customers happy. They sent me an agent to fix my car in a very short time. Atef is a very professional, works hard , and knows what to do. Atef is very knowledgeable and able to tell what is wrong with the car I really recommended him to roadside...

Nothing but the best experience from start to finish. Have been going here for years and I send all my friends and family as well. Thank you!

We worked with Kathy Zagula on multiple purchases and everything about the experience was great. We are very satisfied with the process and the vehicle that we purchased.

Excellent dealership. Courtious personnel. Sale representative very helpful and candid. Understood what I wanted and find vehicle which closely match my expactation. Very happy to lease new vehicle from dealership.

My experience was assume, test drive were easy, I felt like I was with family the whole time, friendly people all around, they made it easy for me to purchase my first mercedes benz, Jose perez is great at his job and still is, he keep me up to date on everything I need to know, extremely kind and...

Paid extra care to my personal needs; holding the car for 2 weeks since making deposits due to my personal schedule issues. Very professional and smooth process. Gave me enough time to test driving.

Great team of people. I was very happy with my experience. Peter helped me through out the process and made sure i got what i wanted. Highly recommended to anyone in market for a Benz.

Knowledgeable service writers and technicians. I bring my cars to BB despite being only 5 minutes from Paramus MB because of the great work and service . I have been dealing with my service advisor David Tangen for over 10 years now. Just ordered my 3rd G-class from BB and had a very positive...

Super easy to deal with. Im out of state and had no issues at all. Very professional and cared about my time. I dealt with Doug Ryan. He is the best.

Great service! My car looks and drives like brand new Thank you very much . Customer service was fantastic. Attentive, professional, curtioys. I will buy only there!

Great dealership! They do everything they can to make your buying or leasing experience easy and enjoyable as possible. This was my third car from them and I wont go anywhere else.

Great work and service. My G550 wagon needed service. Scott was very helpful. Overall experience is flawless and quick. I would visit again. Thank you.

Drop off of vehicle was seamless. Customer service provided by Marko Jovanovic was exceptional! He was quick to respond to me and provided updates on the status of my car.

Bought a 2020 Mercedes and it turned put to be a lemon! In the shop 13 days for the first 500 miles. Benzel-Busch would not buy back the car and gave me a low-ball trade in value. I will never deal with them again.

My issue is more with the insurance given to you when you purchase a tire from the dealer. I bought a tire (or 2) from the dealer knowing that these tires came with an insurance policy that replaced them for you if you had a flat. My understanding was that after the first year you were responsible...

I have been a B.B. customer for over 10 years and must say Frank Lauro is the ultimate professional, fantastic customer service, great person!

I was pleased with the level of professional service rendered. Good communication from Chris on status of job. I asked for and they provided comparable loaner.

I was pleased with everyones professionalism across the board. They cleaned the car after the service and it was very nicely done. Thank you.

I HAVE BEEN A B.B. COSTUMER FOR OVER 18 YEARS, AS ALLWAYS I AM VERY HAPPY FOR THEIR SERVICES IN GENERAL. MR. CHRIS ICEMAN IN SVCE. DEPT. IS EXELLENT

courteous staff efficient service always feel confident that dealership will stand behind work that is done. Like express service or having a loaner car if necessary.

I love Benzel Bush customer service, but this time was not as expected. The representative was not very helpful either on my car selection and/or delivering the vehicle. I have been trying to buy a car for a couple of months and he never was available. I ended up buying a BMW SUV because he was not...

Recently leased a vehicle from this dealership. The entire process was one of the smoothest Ive ever experienced leasing a car. Michael Ehrlich is hands down the best salesman weve ever dealt with. Extremely honest and absolutely no BS. He definitely is not your typical pushy, aggressive salesman....

Scott made the experience exceptional. The professionalism and service is great. Im happy to do business with this dealership. I'm a new client of Benzel Busch and would recommend them to others.

Dave was great to work with and helped make sure my vehicle was well taken care of. Thanks again Dave for all your help with my car

I have purchased and/or leased eight vehicles from this dealership over the Past 11 years and keep going back because of the client service.

Giovanni Barbero is the most accessible, honest, and attentive salesman Ive ever worked with. He made me feel totally comfortable, which is not typical for me in these circumstances. I will never lease a car from anyone else, which is precisely what I told all my friends and family as well.

As always the professionalism and service is great. Im always happy to do business with this dealership. The communication is great and the loaner vehicle is very convenient

Kathy made the sales experience exceptional. She was friendly, patient, knowledgeable, helpful and listened to my needs providing a pleasant sales experience. I would highly recommend her.

We have been a client of Benzel Busch for many years and bought many new cars with Benzel Busch. However we need to mentuon that this is mainly thanks to Michael Hill and his fantastic crew, especially Kathy. Congrats!!

Appreciated receiving a service date without an extended wait time and the valet service was prompt and cooperated coming to the location necessary to return my car.

Express service -no wait time and very professional. My tire pressure light is on and they check the tires to make sure everything is good

The sales people were patient in answering my questions and helping setting up the phone to the car. I believe I received a good deal in the sales negotiation.

Very good service. Service Advisor Scott Bateman was excellent. Very professional, knowledgeable and informative. Repairs was done fast and and good. I get my car back very clean and sanitized. Thank you!

Service Dept Advisor was excellent. The delivery of my vehicle was not. Delivery promised for Friday afternoon, Sat rec'd a call and scheduled for 11 am, they called back again to at 12:15. Waiting for 1 1/2 days is unacceptable.

prompt, courteous, friendly and amazing experienece. i would come back. even, he called me few days later after purchaed car, ask me about satisfactory. very thanks for Mr..Jay Lee.

One of the primary reasons that I have leased my last 6 cars from Benzel-Busch is the service that has been provided to me. My service advisor, Frank Armando, serves as an excellent representative of this company. He is always there when needed. He is both informative and knowledgeable.

Excellent sales & service. Cant praise the dealership in more words. Just adding words when theyre unnecessary Id a waste of time. You should change this :flushed:

I had such an amazing experience at the this particular location getting service done on my vehicle. Everything was amazing: from the moment I arrived until the day I picked up my vehicle back. Thank you so much for your professionalism! Best, Adimar "Addy"

I deal with a lot of Mercedes dealer Benzel-Busch is one of the best .Good sales person John Meyer im very happy .Thank you

This will be my fifth vehicle from Benzel Busch, and I have always had a good experience. My salesperson Giovanni Barbara kept me posted every step of the way while my car was being prepared for delivery. It was my first SUV, the first I've ever owned, and Giovanni made it easy for me to transition...

Had my bumper replaced and when I got the car back there was a nail in the tire. I didnt notice it until a few days later, when I asked them to replace it they refused.

Ive only had good experiences interacting with Benzel-Busch, especially as a first time car buyer. Many thanks to Richard and Chris for the help and patience

I would not get a vehicle anywhere else. This dealership exceeds all expectations in sales and service. Their knowledge and professionalism is absolutely amazing. Simply the best!

From calling about a car, to discussing my options, and picking up my new car was such a nice and easy process. Everyone was professional. I was given all the time I needed to learn all the functions of my car. Even when I had questions after I took the car home, Michael immediately responded.

The appointment for service went smoothly. Scott called and advised me about the cost of the air conditioner repairs and the cost of the yearly service. The car was ready in one day. The valet service was impeccable.

James was very nice and caring! It was our first time leasing and he made sure to explain everything repeatedly until we were able to understand completely!

Everyone from Sales, to Finance, and Service is very professional and knowledgable. I would happily recommend them to others and purchase again from this dealer.

Ben is fantastic takes his time really goes into detail when it come to the car knowing exactly what your looking for with comfort love my new car thanks Ben from your good friend the professional boxer Dashaun TooSweet Johns also thanks for helping my wife on her purchase with the smart car she...

Excellent service and responsiveness and great selection of vehicles. I was able to find exactly what I was looking for and have an enjoyable experience

Their service is tremendous and always try to make things as convenient as possible for me. They sent me a loaner car almost an hour away from the dealership and get me informed about the status of my vehicle.

Fast , accommodating. Everything youd expect. I was attended to quickly and the loaner car I was given for the weekend was beautiful & in excellent condition. Would definitely recommend !

Loved the extra personal service. Mr. Simsek was very professional,attentive and answered all our concerns. Were so satisfied. Thanks. I would recommend to friends.

Everything was perfect even in difficult time of storm , loss of power , etc . Very knowledgeable and friendly sale rep. Was able to understand our needs quickly and offer us a car that we needed. No waste of time. Also guide us nicely for how to drive our new car. We were to few other dealerships...

Very helpful. Doug took the time to fully explain the features of the car I bought. Im very happy with my purchase and the service.

Ive been leasing my car from Benzel busch since 2003. Sales man Jay Lee always makes my car releasing easy and pleasant. I trust him that he is honest and professional. I will go back to jay as long as I could drive!

I liked Chris he was very helpful in the service and he handled all the issues. Sandro was very helpful when I bought the car from him but not his manager cause he refused to fix the car

Service Rep. very helpful. Dealership was efficient. Facilities were very well kept and are very attractive. A lot of space to relax while i was waiting.

The service was done. In keeping up with todays pandemic its important to remember that either social distance or a mask should always be in place!! Your social distance doesnt follow 6 ft rule maybe is 3 ft. then the mask is hanging from one ear. Lets be conscious about the world We are together...

The dealership was efficient, the staff was friendly, and as helpful as they could be with the limitations imposed by the pandemic and wearing masks. I cannot remember the name of the gentleman who did the paperwork but he gets 5 stars too

Perfect service, on time, my service person sat and waited with me while I was waiting for the car to come around and out of service. Car was immaculate and sanitized at the end!

From the moment I walked in I felt right at home! Victor came over to introduce himself and welcomed me into the dealership. He listed as I explained what I was looking for and my previous experience at other dealerships. I was then introduced to Frank who really treated me like family - going over...

I have to say this dealer has the best service and support team Ive ever seen From the friendly and courteous shuttle driver to the amazing service advisor frank armondo

the service/express was busy when i arrived, i was approached right away and the car was checked , tires are now perfect and was done in a timely manor. rating is excellent ,

Made my appointment on line. Was greeted upon arrival. Discussed the Routine Maintenance with Dave T. Was set up with a Loaner Vehicle and was on my way (in 20 Minutes!) Service was completed by 3:30P and received a call to let me know that my vehicle was ready for pick up. Easy in. Easy out!

From the minute i have searched on line to the time i left with the car everyone was amazing simple and did not over complicate things as most dealers do, Mathew and his manager were friendly down to earth and nothing but pleasure with very open communication.

I was very pleased with the service that I received, And especially with the time that the work would be done thank you very much!

Always a professional experience at Benzel-Busch. The care that I received relating to my visit was superb, as usual. I actually could have visited a dealership closer to my home but I have no problem traveling to Benzel-Busch.

Chris Iseman had the Tire check completed quickly. Spoke with Lou Gallo re new lease in the fall. I do not need to say anything else

An Extremely Efficient Dealership that makes a visit feel like a trip to a spa. Despite all the covid_19 changes it still feels so welcoming.

The service and attention to detail was done in a very professional way. I would strongly recommend this sales person as well as this dealership.

Working with Jay Lee was a pleasant experience . I would recommend my friends and family to him . Thank you Jay . Your a excellent sales person .

My wife and I were treated very nicely by Frank Lauro. Frank answered all of our questions from the start of the sales process to the actual pickup of the GLB 250. He continues to answer any questions that we have.

I would not go anywhere else. My salesman, Lou Gallo is thorough, professional and always available to help me. He makes the entire experience a pleasure. Thank you!

Abe Hindi is amazing. He was doing his best to find the right car for me. Went back and forth to assure my needs are met. All very quietly and efficiently. A great person to do business with.

The four stars should be more like 3 1/2. The experience has been a series of up and down events. My salesman couldnt have been more professional throughout the initial sale and delivery period yet when I called due a minor problem after a week or so he never followed up. The people who prep the car...

Everything was great and Lino was a pleasure to deal with.when buying me new car. He made the process smooth and provided multiple options. Highly recommend this dealership.

When I was negotiating for the car I was told that the all weather maps were being "thrown in". When I looked at the sticker, they were already factored into the purchase price. On the day of picked up it was raining and I did not want to pick up the car. The salespeople seemed annoyed. When I did...

Very disappointed with recent visit and not the first time. Last 3 visits have been disappointing vs my experience at other dealerships. Sossio did call me and apologize for my experience and extended himself to "make things right". While I truly appreciate this, I think the process, overall...

Fast and thorough service on my smart car I love driving away in my washed car after the service Everyone understands their job I feel the service department is well trained and do a super job

Always good service here but when I got in my car the radio was blasting and on a channel I never listen to, not good

We have been working John Meyer and the team at Benzel-Busch for many years and once again they made the car and lease renewal easy, simple, and fast.

SERVICE IS ALWAYS THE BEST. Jay Lee was very attentive to what I wanted and what I was able to work with financially. He was very accommodating and helped throughout the entire process. I would definitely recommend him!

Staff and managers are courteous and responsive. Service personnel let me know of potential concerns, and worked through solutions. Smooth operation. Love the car wash.

Excellent! Sales-Giovanni is the best and do us Michael Hill. Service-Chris Iseman is top notch! Will highly recommend to family and friends and coworkers

We have been coming to this dealership for several years & the service is always the best. Lino was our salesman for almost all our cars. He is the best, helps to find the perfect fit for us. Even though Lino is our go to person, Frank was our first salesman & just as nice. Everyone at Benzel Busch...

Sossio Sole is the best of the best . Always looking out for customer friendly sincere honest. Always looking to help as best he can with any problem the customer has

Excellent and smooth experience. Thank you for implementing all of your safety measures to protect the health of your guests and employees. I really appreciated it.

Benzel Busch made leasing a new car an extremely pleasant, quick, easy and efficient process. This dealership was a find! I would reccomend it very highly.

The best service department I have ever worked with. Be it in shop service or emergency road work. They care. They respond. They help. Every time without exception

Chris Iseman was fantastic when I walked in to fix my tire. Made the whole experience easy! Compares to other dealerships Benzel is A+! Thank you

They are so pleasant to deal with. I like that they always follow up with either sales or service. They were so efficient during these difficult times with Covid. We felt very safe to be in the dealership.

A hard and confusing problem with the inability of the passenger seat on our C-300 to move back and forth was well taken care of by the service area of BB. They also did a regular one year servicing making sure that all other details of our car were in good working order. Very pleased with our...

Team provided beta service, very efficient and dedicated. Timely organized, easy to schedule appointment. Definitely will come back again. Received loaner car without problem . Highly recommend

Attention and service is always prompt and thorough. Staff is always helpful in suggesting ways in which to operate the vehicles more efficiently and safely.

My service advisor was very kind and professional. I wanted to fix a tire issue that is always getting low on air and dangerous for my children and I. He was able to find that it would be covered under my tire insurance that would have expired this year, but because it was never repaired correctly...

While I was trying to retrieve wiring from my vehicle and standing there for an hour with very little help. The employee decided to bring my cat up instead listening to me they brought the cat up and damaged it. That was bad enough but then had to keep the car another week, with no offer to...

Truly a Service Dept. of excellence from drive in to drive out!! Great 2nd experience, Chris my Advisor was easy to work with, the Service Mgr. was out in the front line with His team, Place is very clean & displayed all safety measures during Covid 19

professional, closer from my home ,easy to access, service paid in advance (Included), comfortable while service, takes 60 minutes plus power wash, service included ,all points.

By appointment, everything was arranged. We're so pleased to received prompt and great service. We'll return to Benzel Busch with our cars needs.

My vehicle was towed there for a flat. I got a call that a check engine light was on and they couldnt explain what it was. I get the vehicle and the rear sensor has been pushed in. They said it was like that when they received it. Why couldnt they address the issue there. Not happy with the way they...

My sales associate Lino was really great. He was personable, professional and had the car I wanted. I'm very happy with BBMC of Englewood.

Prompt and excellent service Received the appointment time I needed and service was performed in timely manner I will always return to Benzel Busch with my car needs

The sales rep was very nice and professional. He was very helpful and honest in assisting me with my buying and leasing needs. He gave me a gift card which was very much appreciated. Thank you. John

I recently purchased a new 2020 GLE 350 from Benzel-Busch. Without any exaggeration, the buying experience from start to finish was nothing short of EXCELLENT. Giovanni, the salesperson took customer service to a new level of 5 star. I would highly recommend Benzel Busch and Giovanni to be "your go...

This dealership has always been accommodating, courteous dependable, reliable and pleasant. My family has done business with them for almost 40 years, and we hope to continue to do business with them for another 40 years.

From the minute I pulled up to Benzel Busch to when my car was delivered back to me, the service was impeccable. There is no better place in the tri-state area to purchase or service your MB. Sossio and his team are professional, polite, knowledgeable and true pleasure to deal with. Benzel is 5...

Jim Scott is an amazing Professional who made our experience pleasant and smooth. Ill recommend him to my friends who are interested in leasing a Mercedes car.

I went in for Service and also recall that couldn't be performed, couldn't get the software for the recall to apply. Suggestion was to try Manhattan Mercedes and they couldn't find the recall, I sent the recall information to Manhattan Mercedes and they suggested to come back in December, recall...

From the moment I reached out for support on my vehicle, Benzel-Busch supported me and resolved my car problem. After jump starting my car (Afir) a few times, I brought my car in and was greeted by Fernando who was efficient and courteous. He took down my information and guided me into the customer...

Everyone was great especially Selena and Chris Huing. A wonderful experience this time and want to work with the same employees overtime I visit. Thank you Selena and Chris.

Always the best service!! Thank you Chria Iseman. Very happy with service department and kind caring staff. Loaner car was nice and clean as well.

It was a great experience to see that I was able to schedule my annual maintenance through email, have an attendant pick up my car, leave a loaner, received updates and had my car delivered all easygoing even during this difficult time, thank you

John went above and beyond to personally get my car when there was a long line. Benzel always gives good service, but it was nice to know nothing has changed even during these times.

The service team was great and efficient. I didnt have to wait long, I was greeted with friendly faces and was in and out in no time. I was also kept updated on my car in real time while my car was being worked on. The service area was busy, but I never felt rushed or unnoticed. Great job overall! ...

Thanks mike v and chris h, they both were very accommodating and helpful in assisting any and everything i needed. This is my 3rd experience with them.

Service drop off, loaner car and pick up very easy. Our car came back very clean. Was not happy I was told that I needed new front rotors and pads after you just replaced pads 6,000 miles ago (Sept) and said rotors were fine and now would have to again get new pads which are still fine.

Im really please with the service I always get at Benzel-Busch. They very profesional and friendly with their clients. Excellent service. Thank you!

Chris in Service was great at explaining a situation that I had with Mercedes in regards to the AC in the GLE model. He was super professional and for that I will continue to let them service my vehicle in the future.

The service staff at the dealership is professional, efficient, courteous- strives to please the customer. All done in an expeditious and customer friendly manner .Good experience

ROADSIDE ASSISTANCE BY ADES GREAT HE CAME QUICKLY AND RESOLVED THE PROBLEM. LOU GALLO WAS GREAT. FOLLOWED UP AFTER ASSISTANCE WAS COMPLETED. GREAT EXPERIENCE GLAD.

Having used the service departments of a variety of different dealerships over the years, working with Benzel Busch has been the absolute best experience, by far. Professional, great (and timely) communication - met or exceeded every expectation. My vehicle was available for pick-up on-time and...

Everything is great as usual. Connection, feedback, timing. The price is high but I did not expect the cheap prices from Mercedes. Thank you, guys

Followed up, did a good job and felt that the process was very well done. Very careful with PPE and cleaning of surfaces and vehicles.

The leasing process was very easy. Picking up the car and getting through the paperwork was also an easy process. The staff was very helpful, courteous, and efficient.

In these covid times the people were all masked with gloves. As usual they were courteous and they were very informative. I was a happy camper in these times.

I've been to a series of Mercedes dealerships from Virginia to New York and this one has by far the best service department. They took care of every single detail and made sure the car was in perfect condition. Scott Bateman was my contact and did a fantastic job.

Always the best 5 stars service, my visits are limited because I really don,t have problems with my car. Always feel very important when I do visit.

Giovanni Barbaro is the most professional and fair sales person to deal with. Everyone was very professional. This is my second lease with Benal Bush and i am very pleased!

I absolutely love the Benzel-Busch dealership in Englewood. The showroom itself is not large however has a perfect amount of inventory to be able to view options. The front reception desk is always pleasant and attentive. The sales service with Giovanni was exceptional. He goes beyond just...

Matt was a fantastic sales rep. When we experienced frustration upon picking up car initially because it hadnt been cleaned thoroughly - Matt and Jason took it upon themselves to detail the car and deliver it to me in person. Really well done!

Absolutely top shelf all the way! From our salesman Lino Cascardi, to the best service advisor ever, Frank Armando to all of the helpful and well informed people in the service area, this is without a doubt, the best dealership we have ever experienced.

Top notch service throughout the entire buying process. Giovanni always goes the extra mile to ensure we are completely satisfied. We no longer shop other dealerships if its a Mercedes we go to Giovanni and Benzel

Thank You ! Mr. Scott bateman. He is friendly, confidence, perfect. The utmost efforts customer Service from Start to Finish. We wish your development. Thank You!

Not a good experience. Sent my car for service for no reason and had to bring the loan car back. Plus tires have low air

I had a great experience with Them always professional in every which way. Fast reliable knowledgeable will use in the future I highly recommend them. -Ali Siyam

Fabulous Customer Service from Start to Finish. Theyre very organized and systematic. My service was done in less than two hours. Everything was perfect!

I felt very comfortable with my agent, she really tried to come forward to satisfy my special needs. Kathy was a pleasure to deal with.

Outstanding service! Michael Earlich was a great salesman. He offered a great price, financing and he was flexible to work with. Very happy with my experience and the way they conduct business.

As always, service was outstanding. Had valet service to pick up my car and return it upon completion of work. Chris Iseman oversaw service and everything turned out perfectly.

Great experience! My sales associate was very cooperative, and helpful. I leased my car during the pandemic and they helped find the right one that matched my budget.

Orlando Dranguet was an excellent salesman. I had a great experience. I am looking forward to receiving my license plates. The Finance person was also very nice. Thanks!

Mr. Armando is very attentive and knowledgeable. Quick problem solver with issue with my newly leased vehicle. Frank was extremely helpful finding me a loaner on short notice and keeping me updated as my vehicles was being fixed.

I went in for low tire pressure sign. They repaired it and as soon as I came home again the sign came up. After calling the service twice I didnt get any answer or call back. .Disappointed.

We have purchased 2 vehicles from the dealership and have found the process to be easy and the staff to be very helpful. The pricing was tailored to our needs.

Our service advisor, Scott Bateman, explained all the work that would be required and the anticipated cost. A loaner was promptly provided, and the work was completed when promised. Our Smart was spotless and all work appears to have been correctly done. A very good service experience!

In the middle of terrible times there was one bright spot for me and my wife. We cannot express how thankful we are to Joe and Orlando for all they did for us. I have purchased many vehicles in my life but never had such a positive experience as this purchase. A close friend introduced me to Joe and...

Jay Lee was very nice Total helpful, best of best!! & excellent, Dealer has always been very goodness. & comfortable. They are swift in action. Thank You ! Jay lee

This is my 3 mercedes benz from this Dealer The sales guy and teem is excellent I would recommend nobody to buy from them. Thanks Ravi

I like these guys, they first helped me with my first merc and were great for an online purchase. thanks word word word word word

Dealer has always been very nice. People are polite and attentive to what you want done. Customer areas are clean and comfortable. No negative issues.

My past experience with buying a car made me very reserved but after this I will not purchase from any other dealer. The staff were all excellent!!

Lino was so fantastic to deal with in every respect. And I will certainly refer my friends to him. He was so knowledgeable and made me understand how to operate the car

I wouldnt buy anywhere else. Pricing is competitive and their service department is great. The Benzel-Busch staff is experienced and always wants customers to be satisfied.

Both Jim and Joe made my experience at Benzel Busch especially in the pandemic a very pleasant one. I had lease a vehicle from BB 6 years ago but did not currently have a Mercedes. With the pandemic it made it difficult to test drive or find out what cars were available, but despite these hurdles,...

Took me on time, very polite, comfortable waiting room, free coffee, did not take long, decent prices. I will return for more service in the future. At least I know it is being done competently.

Excellent, quick service! Frank was a professional and made the process pleasant. I will definitely go back and recommend friends and family to Frank and Mercedes.

Kathy was very helpful! She was quick to answer all my questions and always available and responsive ! We are loving our new GLS! I highly recommend the dealership ! I thought it would be difficult getting a new truck during these uncertain times but Benzel-busch made it simple and easy! Thank You...

We have been working with Peter Poliandro for many years ; he is knowledgeable, professional & very courteous. You guys are lucky to have someone to represent your values in such a great way.

I had no idea that buying my first Mercedes Benz would be this great of an experience! From the moment I walked in, I was greeted with a smile and in that moment I knew I chose the right dealership! My salesman Peter P. was very effecient in finding me exactly what I wanted and in less than 45...

Sandro created an excellent and welcoming environment for me to conduct my search for a certified GLE350 vehicle even with the current situation of COVID-19. I can readily say that I appreciated the time that he took to ensure that I found a vehicle that met all of the specifics that I was looking...

Steve was professionally effective and everything was very smooth. He showed me relevant information timely which made it very easy to make a quick decision. Finance Manager Pat was also customer oriented. Overall I am very happy. I made a right choice about selecting the dealership.

I was there for service but they only finished just part of it. So I have to go back again... They are wasting my time...

friendly, easy to get convenient time. As always high quality service and a comfortable area for me to work while waiting the 90 minutes for service

Came in for the B service as indicated by my car - because of low milage not everything needed to be done so a lesser service was recommended. Some dealers may have still done the whole $700 service, but because of your honest and professional employees I only needed a $250 service.

The team here was excellent. I was greeted as soon as I walked in the door and received excellent service from your team especially Sandro.

When i dropped off the car for my airbag recall, my experience with john powell was very professional and straightforward albeit somewhat brief and blunt, which at the time i attributed to maybe him having a bad day or he was extremely busy. I had bought my C300 from benzel busch and i am in the...

Excellent service and attention to detail! Shout out to Frank Armondo service advisor.. everything he promised was done on time and correct.. will definitely recommend

I am not pleased with the service I have received because I came to pick up my car on Friday. I realized that the lock does not close anymore once I put the car in drive. And last night I also realized that my left front head light blew. I called the service department since 7:00A.M.this morning to...

Excellent customer experience and great service as always. The appointment started on time, and they completed the work on schedule. I would highly recommend them.

My 2nd purchase of a vehicle from Benzel in Englewood. As usual, tremendous service, great sales people, transparent dealing, and all around top notch organization.

The Benzel- Busch dealership in my opinion excels in every area,from sales to service they are at their game! I have been dealing with this dealership for 30 years and they continue to perform.

This is the 5th Mercedes that I have purchased from Kathy and she is always a pleasure to work with. Kathy knows the product and always beats other dealerships prices. Benzel Busch is the only dealership in NJ with extensive inventory, excellent customer service and super-sharp pricing.

Gio was great to work with i would recommend any to use him you don't meet to many people like him in dealerships . 5 star experience for sure

Almost after 7 weeks and over 200 miles of roads test and over $3000.00 dollars for the cost of labor part and repair, I left the Benzel Busch dealership with anger and regret and frustration why I ever took my car to this dealer for service? they said their business based on honesty, integrity, and...

Very pleasant environment, personnel and salesmenship.. Despite the current status on Covid-19 your dealership makes it easy to get the job done without inconviences.

Always a pleasure dealing with the staff. They display professionalism at all times!! Received all the assistance anyone could ask for and more!! Very pleased..

It was a fair, no pressure negotiation on a vehicle I wanted. I was provided with a list of services that were performed on the car prior to my purchase which assisted with my offer and decision.

I scheduled the pickup and dropoff service for maintenance, and was satisfied. The only thing I was not happy was that I was not given enough heads up time before the staff arrived.

Peter Poliandro is extremely attentive and courteous. Hes a pleasure to interact with and straightforward in deals. I dont feel there are hidden agendas and have had a trusty relationship with him. The rest of the staff has always exhibited great service and care while Im in the dealership.

Very pleased w excellent treatment from the moment I drove in for a service. I would like to thank Chris and team for superior service.

As always the service advisor Chris H was kind and courteous. They did exactly what the service was scheduled for. This is my 4th mercedes and i highly recommend the service dept.

Ask for Peter Poliandro, great sales rep. He always goes extra mile to make a customer satisfied. Quick service, professional, always there to answer all the questions.

I appreciate the excellent prompt service that I received during the pandemic shutdown. All the dealers were closed but communication/negotiation via email back and forth got the deal done. Thank you, guys!

My service experience is excellent however the problem still remains. My service manager Dave was excellent. I was treated with the utmost of respect (which was not my previous experiences at Prestige on Rte. 17 S Paramus) So treatment receives high marks. My car still has the issue of the trunk...

Once they received the car (it was towed), my Rep Dave Tangen was amazing! He called right away and followed up with me, fixing what had been a stressful morning. I give Dave 10 Stars for being such a pro!

From booking the appointment - figuring out the warranty situation - bringing the car - getting loaner car - picking up car after repairs everything was pretty smooth. Satisfied with experience.

Generally Services are excellent . But you are asking another items to fix in addition I asked you. That's not necessary now based on my car conditions

I was pleased with my service rep, Frank A. .. but, very disappointed on how my car was returned. I was told it would be washed.. and also had asked for my car to be appraised. They held it an extra two days..and no appraisal. very disappointed with the follow up.

Everything was perfect from service reservation till collecting my car. However, this time, I was waiting for about 20+ minutes on the outside bench till I get my car.....normally it took about 5~10 minutes, but this time it took too long......

Sandro is fantastic! His professional, courteous, and friendly demeanor put me at ease right away. I went with my mom, and he was so respectful and kind. I went having researched my numbers beforehand, and wasn't given the run-around. When he saw that the car wasn't detailed the way it should've...

The service was 2nd to none and greatly appreciated during this time of pandemic. I would definitely refer anyone to Bensel Busch Mercedes for service or sales.

Benzel-Busch in Englewood is amazing. This was our 2nd car leased with Talia Colananni and she is the very best. If you want to buy or lease a car, she is the one to go to. Our experience was A class and boy are we happy with our new car.. Our experience was an absolute pleasure. Thank you...

Jay is knowledgeable and understands what we are looking for in a new car. He presents all the options and provided excellent guidance through the process. He is very easy to work with and we would highly recommend him to anyone.

The service team is excellent! I definitely recommend this service center to friends and family. Got a loaner in less than five minutes, excellent experience.

Rich Palm did an excellent job of making buying a vehicle easy. Without a doubt the easiest pick up a vehicle I've ever had.

This is our 2nd AMG purchase through Benzel-Busch & it went as wonderful as the last one. The team is very informative and works WITH you on your sale, from start to finish. The majority of our communication is over phone/text/email due to the distance from where we live, but still cannot express...

I searched for six months and finally saw the car I wanted with the exact options. This was as easy and fair negotiation with both Jason and Steve.

I had a great customer experience; Service was fast and efficient. Will continue to use Benzel Busch for my car service going forward. Thank you

Due to the social distancing, I was not able to get the full services. I could not get my car detailed nor getting a full explanation of car features.

I had W213 E class checked for noises from the front door panels as they rattled. The issue (noise) with the left front door is corrected. The right door still rattles a bit but I have to say it is much better than before so I will keep it as is. I recommend this dealership!

All of the staff are professional at Benzel. My car was serviced, and I was back on the road in no time at all A+

Thank you very much for excellent service, Chris Iselman was very good to deal with very understanding and went beyond to get what I needed on my C300 thank you Chris.

We have been leasing various Mercedes thru this dealership for about 12 years and found The Company to respect its clients highly especially having a representative like Mr. Lou Gallo as a frontman!

Scott was very professional and very knowledgeable in his occupation and keeping me updated about my c300,I will always recommend people to go to benzel Busch.

James is very professional, friendly &knowledgeable. Getting my new 2020 GLE in pandemic time, was so simple & easy (via phone/e-mail) thanks to James. The car & the buying experience are great.

Service was great and quick. People were very friendly overall. I love the hospitality and smooth process from the moment I handed my keys to the moment I got my car back and fixed.

Benzel Busch is an awesome dealership! Very professional, business oriented, and focused on the customer experience. They are very busy and everyone moves at a fast pace.

The entire staff at Benzel Busch is amazing. Theyre all very polite and professional. Michael Vinci was the salesperson that I worked with. Hes the best!!! I would recommend him to anyone. He made the entire process so easy and pleasant.

Never feels like you are dealing with a car dealership. Everyone treats you like family and are so accommodating. Best car experiences Ive ever had.

Chris Iseman is extraordinary! Top notch service once again! My car was ready and clean when he said it would be. Thank you so much!

All personnel in the Service Dept. I came in contact were professional, courteous and helpful. The facility is immaculate and appears to be following all required Covid 19 Safety Protocols.

No one was interested in listening. The only goal was to make money. Totally unprofessional to be a Mercedes Benz service dealer. Im very disappointed.

My first experience with Benzel Busch and came away very impressed. I've owned Porsches, Beemers, and Lexus , indeed multiple cars of each, so I have had a great deal of experience with dealers in the Tristate around Philly. These guys run a class operation and they were the only dealer with the...

I highly recommend Mr. Giovanni Barbaro. He was excellent and informative. He made the experience pleasurable. I am very satisfied with the price and professionalism.

Thank you for the great customer service I had at Benzel Busch. I brought my truck in for service unfortunately I had to return it for continued service but my service rep Scott Bateman couldnt have been more helpful.. I thank him continuously for his assistance.. Kudos Scott.

I was late for my appointment and yet they took care of me without a hitch. Truly wonderful group of people. they were efficient and friendly

Expectations were exceeded. Tim Torell did a wonderful job on attending us and our concerns. He made everything smooth and easy for us. Would love him to be assigned to us every time we visit.

I made a reservation to service but it was kind and the car was well fixed I am satisfied with the service Thank you service

LINO CASCARDI set up my appointment. CHRIS ISEMAN organized things in service, secured my loaner vehicle and the next day things were completed and good to go. Chris had my car delivered to my office and took the loaner

I now take my car to Benzel-Busch in Englewood because of the outstanding service that is provided. They are very organized and I never have to wait for my car. It is returned in pristine condition. It is a pleasure to go there.

It was a pleasure to purchase a car at Benzel Busch. Our salesman Doug Ryan was outstanding from beginning to end his customer service was 100% on point.

As Service - it was ok - no complains However - When I tried multiple times to request a service to my car via email- they never contacted me - I had to ask a friend who works in other of your dealerships to help me and the replacement car - was horrible - very unpleasant - They gave me a tiny...

Omg best place to buy a car Coustomer service was awesome and professional thanks to Michael ehrlich I was completely comfortable, I am very pleased!

Excellent service Joseph is a great help!! Everything is done quickly and professionally. I would definitely recommended Benzel-Busch to anyone looking to purchase a Mercedes.

This dealership is my go to place for service. I had a great experience especially during these times and received great service as always. A

Benzel Busch most likely has the BEST service, from start to finish. Their model should be represented with any luxury car dealership. Understandably, it might be a because the price of the cars sold but there are also other luxury car dealerships which are terrible. Just wish their services were a...

I have had very bitter experience with Benzel busch, Extremely disappointed with series of unprofessional and rigidness of service team. I was loyal customer of Benzel busch from 2002, after the bed experience in 2016, bought two Mercedes in four years SL550 and CLS63 and one Tesla. After this...

Benzel bush Mercedes-Benz is very well protected with hand sanitizers ,masks , face shields . I felt very comfortable and safe While Waiting for my car Maintanence they also notified me that I had two recalls which were done quickly the car came back washed and cleaned this is really impressive...

I am satisfied with what staff is taking care of professionally but it is required to reduce waiting time at waiting stage to meet staff.

Dave Tangen did a great job with service and price. Very reliable and respectful while discussing several options for my vehicle service requirements. Great work!

This is the best dealership, always attentive to customers, always have a loaner , great service ! Would recommend to all my friends and perspective buyers ! Thank you

Mike Vinci made the process of getting a brand new A-class so seamless and I have never been happier with a car. I definitely recommend

always a pleasure working with the service dept. in my experience. this visit was no exception. my appointment was scheduled and I was not kept waiting. Scott, my service attendant, was thorough and clear as to what would be done with the car.

I think that all staffs of service dept are kind and well qualified. First of all, what I was impressed of that A1 services takes only one hour. Overall, I appreciated their performance.

Thank you for always taking care of my service needs. You all always take good care of me and make sure the experience is oainkess

Im extremely upset with this dealership. To make a long story short, I scheduled a remote service since Ive been working from home during the pandemic and I usually have two card holders in my car door pocket, one for my main cards of use and IDs and another one with my less frequently used cards,...

Benzel Busch used to be good a few years ago, right now they are on their way to become a money making machine. Money comes first, customer goes later. If you can afford the longer trip , Mercedes Benz of Caldwell is doing a better job and giving customers a way better experience plus better service.

Kathy was a pleasure to work with. Always responsive and attentive. A true professional. She made the process easy even in the difficult situation of the Covid lockdown. I would highly recommend Kathy to anyone.

I was here to trade my car on new C43 amg Mercedes through Benzel Busch motor car and it was a very great experience. i love my new car.Michael did a fantastic job guiding me through the options and answering all my questions. I highly recommend Michael to anyone looking at purchasing or leasing a...

Benzel-Busch in Englewood, NJ, is one of the best dealerships I have seen. During the COVID-19 pandemic, I could not go and enjoy their beautiful showroom. Giovanni Barbaro, our sales representative, personally delivered the new car to my house. I truly appreciate his service and dedication.

Theres a MB dealership closer to me but I chose Benzel-Busch even it is a bit out for its great customer care. From searching for the right vehicle to scheduling the first service, the whole experience has been awesome. Every one I met along the way was professional and courteous. I have an...

Everything was fixed correctly, considering the pandemic they have their act together at Benzel-Busch. Frank kept me up to date as to the status every step of the way.

Considering the pandemic the sales representative Mr. Palm was professional and attentive. Mr. Palm made my car buying experience easy. I will recommend this dealership.

I recently leased a new GLA and it was the BEST experience they gave me a great deal and worked with me via phone where all I had to do was go to the dealer and sign and pick up my car everyone was super nice and friendly I would highly recommend for anyone looking to get into a Mercedes

Fast and friendly service staff. They were attentive to my needs and worked quickly to solve my issues in spite of being quite busy in the service department areas.

One of my favorite Benzel Busch Michael Vinci always takes good care of me. Great customer service. Full of patients with his customers including me :grin:

I bought my first car through this dealership and the staff was great. Kathy was always there to answer any questions I had promptly and thoroughly. Pick up was quick and easy, as well. Im very happy with my purchase and this dealership.

Very easy to work with. I was just annoyed that I needed the new break pads and rotors as my car has 27k miles. Was strange how the back breaks had issues and not the front. Paid a lot of money for this which I wasn't happy about. However, the service was excellent.

So-so service. Steep prices. Never get a car with run flat tires. They flatten your wallet. They take too long to do repairs, lousy

I generally feel like I"m getting straight information from Benzel Busch, and appreciate their level of service. Have brought two cars in in the last two years. One under warranty and one out of warranty. In both cases all matters were handled well. Like any dealer, prices aren't cheap, but unlike...

Steve David was excellent, he knew what I was looking for and proactively following up and made overall experience good. My experience with Trade in also went well. Jose was giving good suggestion at the same time he wasn't pushing for anything. Very solid professionals.

I went to this dealership under the recommendation of a salesman. Its supposed to be a simple and straight forward chech since my had been functioning pretty well. I asked the manager just for routine maintenance and also check 1) one of the tires has leaking issues for a few weeks, 2) car charger...

John Barbaro was excellent in helping us. He went above and beyond to make sure we were happy with our vehicle. I cant say enough what a pleasure it was to deal with John!

The salespeople were very helpful in finding the right car for me and were flexible with pickup times. Communication was simple and everyone I've spoke with was friendly able to answer all of my questions.

Really liked the service and even during COVID situation, the car was sanitized and cleaned. There was a glitch in the seat, which they have scheduled to fix.

Good inventory and great deal. The help with the car selection from John Meyer and the deal making with Sal Architto were streamlined and efficient during this trying times.

Balanced air pressure in tires! Called went in and in 10-15 problem corrected! Staff professional and courteous- very pleased with service! Thank you very much!

Scott was incredibly easy to deal with and his communication kept me in the loop the entire time. Highly recommended and a great experience. Thank you

Best dealership in the area. Michael Ehrlich is truly a client oriented salesman and the sales manager and service staff are the best un the business.

Excellent Service and client consideration - My car was picked up at my residence and a loaner car was delivered at the same time. Then my car was brought back to me and loaner car was taken back to Mercedes-Benz. All service representatives were very courteous and professional as well as the...

Excellent customer service Thank you very much from Service Im very happy :smiley: great dealer highly recommended every one Quality respect very professional management and staff

Always excellent service. They make you feel like a valued customer. I have bought or leased 8 vehicles from them and would highly recommend them.

Very pleased with my C300 service, only but is the customer service coming in and picking up I had to look for somebody to help at the moment, I think this is due to the Covid-19 situation and probably having less people now, that's why I keep 5 stars, even though I'm lucky to have service available...

Always its a pleasure to get my car back purrrrong like a kitten one two three four five six seven eight nine ten eleven twelve thirteen fourteen fifteen

I really appreciate Michaels help in helping my dad find his dream car at a great price. Their show room is closed at this time, however, it was still an easy process to complete the deal and picked up the car using contact free measures. Great doing business with this dealer. Highly recommended.

James Scott was great, he kept us updated of the car process, step by step. Particularly in this difficult covid 19 enviroment. Everything was handled very professional.

My experiences at Benzel Busch have always been good. The sales persons are always informative and out going and the service staff is knowledgeable and helpful to needs.

Not happy, the car has some electrical issues that needed to be addressed before leasing, no one showed us how to use the features in the car

great easy scheduling,, John service advisor is wonderful,, got all done same day,, calls back, and had always been a easy to work with, and knowledgeable ,, highly recommend

Excellent service. Sent text email to both Peter Poliandro and Scott Bateman, quick response and accomodAted my concern for servicing my truck. Service crew were courteous and prompt service area is clean

Check engine lights up and got it fixed under the warranty. I am not happy with my two year old Mercedes needing to have parts replaced. However the service process is a smooth experience.

We were extremely pleased with the whole car selection/ leasing/ delivery experience Our salesperson Jae Lee was a real pleasure to work with, very professional, crisp John of the Management team went out of his way, above and beyond the call of duty, to make us feel a part of the Benzel-Busch...

Everything worked out fine The dealership was most accommodating Very efficient with follow up They let us know when they were coming Mask and gloves were all worn

Everything from booking the appointment, the curbside check-in crew, the loaner car,the service work and the cleanliness of my car upon return were absolutely flawless.

The service mgr. was prompt, professional, and courteous.. The loaner car was awesome! They took my care in immediately and began an assessment of it. The service mgr. explained everything to me in detail. I was in and out within a short time. I have complete confidence in this service team.

The dealership's printer was allegedly not printing and NO service records were provided at time of purchase. We took their word that there has never been any problem with this vehicle only to find later (after prodding them repeatedly to email us the service records) that they machined the rims of...

We got a flat tire and needed our car immediately. But our Mercedes dealership nearby us was closed due to the Covid-19 pandemic. So we brought our car to this dealership. Thank you so much for working during this pandemic situation, we appreciate it!

The service was well done however, the loaner car provided was supposed to be clean and sterile due to the pandemic. It was not. The outside was notable for the number of bird droppings. The inside had dirt on the seats. But, the worst was the smell of cigarette smoke that permeated the car. ...

Professional, kind, courteous, attentive. Just a few words to describe my experience. The best part of my experience is my salesman Lou Gallo. He is the reason I keep coming back!

As if my service with Kathy Zagula wasnt enough, Michael Hill was another amazing factor in my decision making. He was really the icing on the cake for my experience. He went out of his way to make sure that all of my needs were met. He made me feel so secure that I was making the right choices. I...

I havent picked my car up from an auto accident yet to check on the work that has been done, however, the process has been seamless and effortless on my part. Vanessa Chan has taken care of everything so far and I have been in goods hands!

Excellent service Joe Herman made it happen 123! Frank was in touch and made it easier. Guys who picked up and returned car were professional in this difficult time

This is my 2nd Mercedes from this dealership and once you go Mercedes, it's hard to go back! The best part of my experience was Michael Vinci. He makes the process so smooth and easy and always looks out for my best interests. Both times, I felt like it was a partnership to find the right car for...

Wonderful experience! Courteous efficient service! I will recommend this dealership to everyone. I will be a returning customer in 36 months. They made car buying easy!!!

Overall service was good. Everything went quick as possible even during this hard time. Mercedes looks out for there customer as family. Which is outstanding.

Pleasant, efficient , friendly, gave loaner quickly , recalls done, Estimate for repair given , waiting area was clean and covid dafe, good communication and they washed my car !!!

It's not cheap, but you get what you pay for! Always a good experience. Lobby area is top notch and is very customer friendly.

They were professional, thoughtful and polite. A perfect buying experience. Thank you for taking every precaution to keep the client and your staff safe. Great experience.

From start to finish they worked closely with us to meet our requirements. First class! I strongly recommend Benzel Busch. I have bought or leased vehicles from them for 40 years.

Always a wonderful experience extremely professional and very careful due to this horrible COVID-19 epidemic will be returning for a full class on my car thank you again

I especially like the valet delivery of the auto. In these scary times it was nice not to have to leave ,y home, I had to have the car towed--that could have been more timely from M Brace,

The staff was great and professional. Always there when you have questions or need assistance. Wonderful customer service.

I had the pleasure of buying a car from this dealership and I must say the treatment I received was excellent. Even though I had delays in my custom build (which was out of their hands) they went above and beyond to make sure I was informed with status. I even recommended them to a friend while...

Benzel Busch always goes above and beyond for their service appointments. Im always greeted with enthusiasm, respect & delight. They are so efficient and make sure that you are taken care of. I have been a customer for 6 years and I wouldnt have it any other way. They are such a pleasure to work...

I had tire pressure imbalance which I couldn't solve the problem by myself. They adjusted my tire pressure and check the tire thoroughly for free!

Facilities are A plus and over all as a client the relation was excellent. Unfortunately the Corona virus get in the middle for a better training of the tools the car has.

Michael Vinci was excellent throughout the entire process. I came from Allentown looking for options for buying a car. The service provided exceeded my expectations during this very difficult times.

Michael Vinci was great to deal with throughout the entire process, especially during such a difficult time - very professional, knowledgeable and responsive. He was a pleasure to work with!

As always, Benzel-Bush far exceeded my expectations. From the moment I contacted John Powell for service and a minor repair to the moment my car was completed, I was kept well informed of timeframes and work completed and pending. Awesome job as usual by the service team!!

Once again, even during a pandemic, the service department exceeded all expectations. I have come to expect nothing less then perfection, because that is what they always provide!

From the mechanics to management and sales, the team at Benzel made every effort to help resolve my auto issues. Well done team. Appreciate you going to bat for my wife and I.

My overall experience for my express service was great. The service was fast. The personnel were pleasant and professional. I will have my vehicle serviced here again.

The service is always excellent at Benzel Bush. The service adviser was quick, efficient, and i was out in loaner in 10 minutes. I received a call several hours later that the service is complete,

Fast and efficient service.Service advisor was helpful and friendly. Would recommend to friends. Happy so far with my Mercedes GLE. x x x x

Excellent service very friendly Professional service Wonderful people This is the location you can trust I will stay with Benzel Busch I will recommend this location

In the wake of this pandemic Mike E made sure everything went in without issue! Victor was also patient, knowledgeable and pleasant. He waited outside at a distance while I sat in the car filled out the paper work and shouted questions from him through the window!

I recently received a postcard from Benzl Busch informing me of a special offer regarding a trade in of my car. I called the dealership and asked for Joe Simsek (whose name was on the card) during the covid 19 period. The receptionist gave Joe the message at home. He called me back from home (in...

Maintained their always high standards in the midst of the coronavirus challenges. Excellent service for the car. Easy scheduling and quick turnaround while fully respecting the additional risks that the virus posed in the pick up and delivery of the car. They will always get my business.

This dealership always exemplifies high quality and friendly service. I have experienced many dealerships in Bergen, Hudson and Essex counties and find Benzel Bush maintains integrity throughout the entire process, from the initial deal, servicing to the next purchase. I've done two car deals with...

it was a great experience for the whole purchase process of the new MB from Benzel-Busch in Englewood. Everything ran smoothly, exchange of information was transparent and frank. Every aspect of the purchase process fell into high quality category.

Frank Armando is great. I always feel comfortable knowing he is there when my car needs service. I always appreciate the ease of drop off and pick up as well.

I have always had an Outstanding Experience at Benzel-Busch. The moment one enters the facility, there is a friendly welcoming feel. KUDOS to the staff for their dedication and professionalism. It is always a pleasure to visit the site. Special Thank you to Giovanni Barbaro, the Best Account...

Costumer service advisor Harold Reyes has outstanding customer service 5 stars:star2::star2::star2::star2::star2: very knowledge and comprehensive also recommend few things to be aware like tires and be on time on oil change

I went in for a service A and received timely and professional service during my visit and I am very satisfied with the service that I received.

Very poor communication. No updates given for a week regarding my vehicle during service. I will not use this facility again nor recommend it again

Scott Bateman is the best ever!!!!! Im with this dealer for 10 years and through the years I had Few service advisors and he is exceptionally good, professional, kind, knowledgeable and simply the best. I couldnt ask for a better service . Sima

Awesome service, always love having Marko handle my service! Theyre very efficient here and succeed way past customer satisfaction. I always leave here happy!

Benzel Busch has become the dealer of choice for our family. Their professionalism and customer service are above all. I have never had a problem or an issue with our vehicle that they haven't been able to resolve. I love their valet service!!

Good Customer Service and quality of repair!! Well Done

I have been and still am a very satisfied customer over 20 years. The service department is exceptional in every needs that are required. I will continue to support the dealership

Great service, however my car has some issues, nothing to do with the dealership itself. The team is professional and polite. Sales center personnel very knowledgeable. Hopefully my last visit to the dealership with the car issues.

First, thank goodness they are open considering all of the shut downs that are taking place. Second, I brought my E 300 in for a damaged tire. I have tire insurance. Frank Armando met me outside, I signed one piece of paper, and he did the rest. No paperwork, no phone calls, no hassles. He...

Service was excellent . Frank was professional Very happy with service . They gave me loaner. Overall very good experience. I wish you did a pick up for service and drop off .

John Meyer and the team at Benzel-Busch made the experience of ordering and delivery of my G 550 truly spectacular. They kept me informed through out the entire process, processed a trade-in flawlessly and were able to deliver my vehicle the same day that it arrived in the deanship. Top notch team.

Giovanni is a fantastic sales rep who cares about the customer and listens to what you are looking for. I have worked with him in the past and every time I have thought about choosing another company, his client care changes my mind.

Well organized and prepared in advance to complete the new lease smoothly in a timely manner. I think I got the best rate I can get in the current situation.

Bezel Busch has a level of service that I have found to be unsurpassed in the luxury car market. Service team always very accommodating to any emergencies that have arisen for me.

Well organized and prepared to complete the lease process at a clean facility.

Staff is so nice and welcoming. I used the express service with no appointment booked ahead. The B service took about 1 hour and 30 minutes which is really fast.

Service performed was done quickly and on time. The communication with the dealer is great. Marko was wonderful and kept us informed every step of the way.

First class all around with this dealer and the brand! Benzel Busch showroom is beautiful and elegant and makes the experience that much better. Orlando Dranguet handled all details of this lease like a professional yet has a warm way about him so you feel the personal side of the transaction as well.

Always a great experience. The sales rep Joseph is the best.

Excellent service, as always. Chris Huling is on top of this game! Professional, polite and right on time. Always a pleasure to work with anyone at the department when I come for service.

Very courteous and professional. Helped me get my car in and out very quickly and did the job required in a timely manner. One of the main reasons I least buy from them.

Professional dealership, Fast and proficient , I was going to purchase my Maybach at Benzel-Busch But they had sold the only one they had in December, So I found this one in Nanuet, also a fine dealership , Tony Coban was my sales person , who had spoke highly of Benzel-Busch my local dealership,...

Went early for appointment, got immediate service and nice loaner Mercedes. My car was diagnosed and delivered the next business day. Washed and ready exactly as requesred.

I have been dealing with Frank Armando for at least 10 years. He is my go-to service person and helps me navigate the best ways to take car of my car. Highly recommend.

Benzel Busch is a great professional service dealership, the staff is second to none, I will continue to bring my Maybach there as often as service is needed

Benzel Bush is always fast, efficient and reliable. Yesterday I brought my car for service and it was delivered practically right away. I appreciate the fact that they are still servicing us during this time of crises as we all need to help each other in whatever way we can. God bless!

I just purchased a new Mercedes from Benzel-Busch, and i have to say the courtesy and professionalism shown by the dealership, Michael Vinci and Salvino Architto especially were exceptional. I have purchased quite a few cars over the years, most of them so-called luxury cars and time and time again...

We worked with Katherine Zagula at Benzel Busch Mercedes, she was great to work with and very knowledgeable. When we decide on our Mercedes we will definitely go back to her .

Giovanni was terrific. He is professional and friendly.

They picked up my car, serviced it and returned it. Perfect. I have to add 14 more words to make the minimum for this review.

My GLE300D was subject to a recall. The dealership sent someone to pick up my car, leave a loner, and return my car when the service was completed. This has been typical of the type of customer care I have gotten at Benzel Busch.

They deliver what they promised to do. The salesperson went to a great length to assist me in every possible way. I hope they will keep up the good work after this review.

Excellent ! Service advisor Tim Torrell is exceptional . Explained whats going on with the car ,works that needs immediate attention And those that can wait .Whenever I call him and hes not in the desk, he returns the call right away . Hes very professional

I have to say that Scott Bateman is so wonderful, very helpful and knowledgeable. He is very responsive to questions and is on top of everything. I appreciate his help, I am a happy customer due to his proactiveness and professionalism. Great techs, service and team!! Thank you, Jennifer Rochet

I love this dealership. Service is always great. Very friendly staff and seems to be a great working environment. My wait time was minimal. Thank you

Sandro Martinez was very knowledgeable and helpful about all aspects of my car buying experience . He was professional and courteous. He restored my faith after a previous disappointing experience with your dealership. It was a pleasure doing business with him.

The buying experience and service were top notch. Experienced a small problem that was efficiently and effectively resolved by sales and service. I did not experience the typical dealership drama that goes on at many dealerships. Definitely will continue to buy cars here.

Simply the best!!! Getting cars from Benzel since 2010. Probably 10 till now.y Salesman Yusuf Simsek and my service advisor David are the best!!!

service was excellent and done in a timely manner. I brought the car in for usual service but was I told it had a recall which they took care of at the same time

This was purchase for my daughter and Rich is the best of the best sales person ever! and very honesty, simple deal and perfect explanation for car. It was pleasure to buy mercedes from Rich.

I took the car for a minor service and was pleased. The service personnel were in constant communication with me. Service was fast and very efficient.

A Bad Deal with Benzel Bush. I entered into a deal to lease a new MB from Benzel Bush with the LAST 3 PAYMENTS to be paid through the PULL FORWARD program and ordered a car. I was told the car might not come in time so I recently called MBFS and told them of the situation, the Order # and the VIN #...

John Powell is an excellent ambassador for Benzel Busch service. He was extremely professional, kind, efficient and informative. There was a problem with the driver door handle and lock and his team took care of the repair quickly. John also let me know that I had to buy an extended warranty ASAP...

I was given great hospitality. I was seen right away and given great service with a smile. Taken care of. Highly recommend this dealer compared to another.

I dealt with Dave Tangen he was very helpful and professional. I will recommend him to my friends. Mercedes- Benz is a professional dealership The service Department did a good job on my car.

Scott was amazing and nothing less thanks again for everything and being consistent, customer service was everything thank you for keeping open communication see you again

Mercedes-Benz is a professional dealership the people that work at Mercedes they are absolutely professionals and polite they behave very nice they explain very nice overall the service is fantastic thank you very much

I've been a customer since 1986. I've had very good experience on the sale and service sides, BB has really great people in all the customer facing roles. Notably I blew a tire on a Friday morning, I drove to BB they loaned me a car and a short while later I picked up my car with a new tire, Chris...

Seamless experience no problems. Bought my first car from Benzel-Busch Busch in 2000. I would recommend anyone looking for a new car should contact them.

Giovanni and Micheal were 100% first class. They were honest and knowledgeable and were focused on my needs - they were on my agenda and lookded for a deal thats right for me. You have my business moving forward.

One of the most professional, straightforward, honest, outstanding dealerships I have ever been to. I will definitely be returning to them for any future needs and will be recommending all my family and friends to visit them as well.

Lou is the best! He makes leasing through Mercedes the easiest experience. I would highly recommend Lou. And will continue to lease through Benzel as long as Lou is there

The service was excellent. The car was well-maintained and it runs very well.It is possible for me to do with you again. keep up the good work.

This time around the Benzel Busch service really impressed me. Following a very quick appointment availability, a brand new loaner car was waiting for me. Had three rather complex issues that a previous dealership couldnt figure out. Over the course of a week all was done having parts ordered in the...

Nothing but great things to say about Benzel Busch. My sales advisor Giovanni is the best, my experience with him has always been smooth and seamless ..I will definitely recommend him to all my friends and family.

Christopher Alanzar was so nice gentleman he explained all services in detail I would have.. I had the services in time they promised. I am very happy with my car which was washed in good shape.

Very considerate of your time, drawing up work plan and taking loaner was quick and efficient. All repairs were explained in detail. Only hang-up was in dropping off at designated time, there was no particular order to the cars that were lined up and I waited about 10 minutes to get the attention...

My experience at Benzel Busch was phenomenal. Frank Armando was great. Always kept me up to date on the vehicle and provided me with "Legendary Service". Happy to recommend Frank and Benzel Busch Service Department to all my friends, colleagues, and family. Thank you for a great experience!

Im very satisfied with the service I was provided, Great facility good people and reasonable prices and thank you for having my vehicle ready right on time for pick up

Well organized service department, with professional and nice guys around, the work done on time. Free car wash every time is an excellent plus for the busy people!

Scott Bateman is the best person for this job ! He was knowledgeable and very efficient!Everyone performed their job very professionally! The problem was solved very quickly!

Drove in for the Express service. Service completed nice and quick as advertised. Friendly staff, explained all tasks performed. Very happy to have car serviced at Benzel Busch.

The supervisor, Marko, was very responsive and was able to adjust to shifts ins schedule and accommodate my difficulties. The service under his supervision was prompt and efficient.

I have been with Benzel Bush for now 30 years. They continue to provide exceptional excellent unbelievable service.! I congratulate them on continuing this level of excellence! My advisor LIno is an exceptional person. I appreciate his professionalism as well as his kindness and humor.

I feel so special for being treated as royal customer whenever I got service from benzel-Busch. I am willing to be a steady customer in future. So much thanks.

Service was good. It was done at a good rate, considering it was an unexpected service. The car was dropped off Friday night and was finished by mid day Saturday.

Service was comprehensive and had customer's wait time in mind. Experience was excellent -- clean and work-friendly wait area.

Yusuf Simsek (sales) and Scott Bateman (service) are truly exceptional!!!

Easy buying car process from beginning to end. Everyone made the transition very easy.

great service as always, brought my car in to check something with the wheel and it turned out to be nothing. Thanks again to everyone!

James was excellent at getting back to me with the best deal for my budget. The car was in perfect condition when I picked it up.

Yusuf Simsek (sales) and Scott Bateman (service) are amazing! Teamwork, synergies, parts availability, timeliness, reliability, responsiveness, its all there! Benzels formula works and the team is super dedicated.

John was terrific. Wiper arm came loose and needed to be fixed ASAP. B/B staff was friendly and quite accommodating! Repair was made in a very timely manner, especially for a Saturday!

Frank Armando consistently provides excellent service. He is very knowledgeable and courteous. He provided me with a loaner car for the day. He called me immediately when my car was finished.

David Tangen was very helpful, friendly and professional.

I was extremely satisfied with Bezel Bush employees, everyone there was extremely nice. Would certainly recommend this dealership to friends..

The entire sales experience was fantastic with Benzel Busch dealership. Abe Hindi was very professional, courteous and empathetic. Dealership also made it sure that potential Clients were welcomed, comfortable and attended immediately. Delivery experience was fantastic too. Everything went as...

I have contacted several dealership through email and Kathy is the most active and positive dealer to keep contact with me. I changed my requirement time to time and Kathy is very patient to quote several cars to me and meet my requirement. I am an expat and new to the US. I know a little about...

This excellent experience was delivered by Lamont Sauders a few days ago. I was referred to him from a phone inquiry at 5:30 pm and i received the perfect car delivered personally at 7:30 pm while dining at Cassies. I viewed the exact car I wanted after Lamont brought it to the viewing deck. It was...

This was the best car leasing experience I have ever had. Giovanni was very knowledgeable, accommodating and above all transparent. He gained my trust very quickly. I would definitely refer friends and family to work with Giovanni.

engine warning light was on. they explained well and kindly gave us comfort mind with loner car service was very friendly and with courtesy thank you

Service department promised me two hours or less. It was one hour and 20 minutes perfect

Horrible customer service very unprofessional Marco is very rude and inconsiderate i feel race was a huge factor Dont go to this location at all!!!

My car was promptly serviced and was returned to me clean. The service writer kept me up-to-date during the entire process.

Was in and out of maintenance service within 45 minutes as promised and received a free car wash magnificent!

Amazing and surprising experience from the moment I entered the showroom. Sales representative James is a true gentleman.

Great service from my advisor. He went out of his way to ensure I was satisfied. A great experience as usual at Benzel Busch. Thanks.

Very polite and knows his job. I dont know his last name but he was at the entrance to the service department. Thanks Scott

AMAZING EXPERIENCE WITH Talia It has been years that we buy/lease with Talia. Simply the BEST!!!!!! Thank you Talia for always being the best.

Chris Isman continues to provide the upmost professionalism and excellent service to his clients. Entire service department is always a pleasure to work with. Highly recommend this dealership.

Gio is amazing and made the process easy and enjoyable.

Great place. Great people. Always bring my cars here and have always been treated great. Looking forward to work with Frank Armando again. Thank you.

Always reliable providing excellent service and responding to my questions and requests within a reasonable time frame; convenient and accessible location as it is in a bus route.

First time dealing with Benzel-Busch and found them to be excellent

Expectation have been exceeded. Marko and other staff were very nice and very courteous. The dealership offered me a loaner car without asking for it. I will go back again when my car need service.

I could not be happier with my buying experience with Benzel-Busch. Michael Erlich was knowledgable and informative. He took pains to explain things clearly and offered outstanding service during every phase of my purchase and the delivery of my car. He went out of his way to make everything as easy...

Scott Bateman is a true asset to your dealership! He really goes above and beyond to care for the customer. His service is so professional and he problem solves in a timely manner, as well as courteously.

Very upset that after being a customer 20 years u did not honor the 400 plus dollars that I had pd for service and not used as I was incapacitated. I will not be using your dealership in the future nor will I purchase another Mercedes

Mbernuy Replied: We apologize for any miscommunication regarding this matter. As per our last communication you were advised that your Prepaid Maintenance plan had expired. Unfortunately there was nothing our dealer could do and repairs thereafter were approved by you. Again we apologize and should you need to discuss this matter further, please feel free to reach us. Benzel Busch Service

I have purchased 6 cars from Benzel-Busch and they are consistent with the inventory, pricing, and customer service. I will continue to support this business as they always have delivered extraordinary service to support my transportation needs.

I have purchased 6 cars from Benzel-Busch and they are consistent with the inventory, pricing, and customer service. I will continue to support this business as they always deliver extraordinary service to support my transportation needs.

Great! Cars are in great condition. Steven was nice, patient, knowledgeable and very helpful. We love our car and we had a great experience. Would definitely return.

Orlando was fabulous! He helped us every step of the way. He was patient, professional and very knowledgeable. Great overall experience. I would recommend Orlando and the dealer to everyone.

Customer service team is 100% dedicated to the needs of customers. I am making this statement based on my experience for over a decade. Service team will go out of their way to satisfy customer satisfaction.

My second car purchase from BB. Talia Colananni is one important reason why I will buy my cars from BB. She is fair knowledgeable, patient and trustworthy. I have been dealing with BB since 2016 and I have had no problems with service including having reasonable service times and pricing. Loaners...

Everything that was performed was done properly. The valet guys from Carcierge Valet were excellent. I was in and out within 2 hours. I will come back.

Great service. On time kept informed. This requirement for. Twenty five words is ridiculous. Next time Ill delete this entire report. Dealer service is excellent, well cared for thank tou

Tim was very responsive and professional. He perceived that I would need an SUV loaner and got one for me. He provided me with his contact info in case I had any questions. He also understood my schedule. Excellent experience.

The entire was just great. I want to express my appreciation (in particular) to David Tangen for keeping in the loop with timely updates on the all the work being performed. You guys are the best!

Kathy was amazing! She was the only one from multiple dealers able to get me into the car I wanted for the price I wanted to be in! I absolutely love my car and couldnt be happier!

Yes, Frank Armando my service advisor was professional and friendly.

Excellent customer service we really enjoyed working with Michael Scott was also great and the gentleman showing us the features of the vehicle was very patient and knowledgeable I will be a repeat customer

Chris Huling in the Service, hes doing a great job! He found the recalls and scheduled to fix and got the loaner car, too.

Express service at the dealership is great. Christopher was great. In and out in one hour even with a car wash. Coffee is also good

Benzel-Busch Motor Car Replied: Thank you for your positive feedback James. You are more than welcome to stop by for a cup of coffee anytime. See you again soon.

Great job from start to finish. I would highly recommend Benzel-Busch.

Dealer response from DealerRater Replied: Thank you, we appreciate your positive feedback.

Cris was cordial and very knowledgeable. We chatted off and on and was very accommodating. I learned a lot about my car and about the dealership. I feel comfortable now with Benzl.

Scampos1 Replied: Thanks so much for the review. Our main goal is to make sure you feel welcomed and valued here at our dealership.

My wife and I had the best experience buying from this dealer. Not only is the car amazing but our sales rep Peter was incredible.

Excellent buying experience. Giovanni took his time to explain all the features of the car to me and helped make my leasing experience a smooth and enjoyable one

I had my E350 towed to facility on a holiday weekend friday. T They had my car back to me by monday evening. Nice to work with.

Very good dealership, great service and quick also the service manager is a great help he is very knowledgeable and goes out his way to make sure everything is on point.Scott Bateman

Michael was Ippolito was the best, he was very patient and very professional. He deserves a raise. I have recommended your organization to my friends.

Very professional Sales team. Great service from walking into the door throughout the car buying process. Frank Lauro was able to answer all of my questions and followed up with me months after I signed my lease.

Very responsive and helpful. Home pickup worked very smoothly. Service personnel informative and punctual. Any questions or concerns were addressed. Advice for future maintenance appreciated.

Great service! I walked in without an appointment to get some exterior detailing done and was taken care of right away. Benzel Busch always takes care of their clients with the highest quality of customer service.

Very knowledgeable staff as well as great waiting area and fast service. Very satisfied with my service and time it took to complete the work.

My service experience at the dealership was good with Harold Reyes, however, 3 follow up calls were unanswered by him and on the 4th, he promised me a quote to replace the left front light assembly (my 4 tires and an alignment were quoted already) - it has been 2 weeks and he has not called me yet...

Always a great experience picking out a new car. This is my 7th car and deal with Rich Palm and Benzel Bush. Service department is great to.

Doug was by far the best. He was on point with having the car ready!!! Thank you Doug and the rest of the whole dealership!!!!!

The service experience was excellent - my expectations were met! I will continue to be a happy customer. Not much else can be said. Keep up your high standards!

Excellent and knowledgeable staff.. As always, car was ready when they specified and all work was performed. Never had a problem in the 9 years I have been going there for service.

He is so nice.so kindly so courteous... and he explained me everything about my car glc300 very attentive. I want to recomended him all the people who want to get the Mercedes Benz.

All personnel I dealt with were attentive and efficient. The service advisor Tim was helpfull and pointed out that the recall would require a "toe In" and that I had the option for a full wheel alignment at a reasonable price, which I went forward with.

Its always a pleasure to deal with Frank Armando! The consummate professional! He is an asset to your dealership! Frank always goes above and beyond!

The service department was very comforting during my visit. The turn around time and communication was quick and professional. I feel very comfortable dealing with BB service department.

Worked done and completed on the time that was assigned to me. My maintenance Mtg. Polite , and got me on my way. My SUV was given back to me clean and sparkling.

My Service experience was good. My advisor was polite, attentive, direct and very efficient from dropoff to car rental & pickup. I'm a happy camper!

everything done in a timely manner - was able to choose loaner nice dealership, I like their hot chocolate! they really make you feel comfortable and at ease

I love Benzel- Busch. I leased my car based on their service. The car was incidental. Everything runs so smoothly when you are either servicing your car or buying/leasing a new one. I will be with them forever.

$11 in labor to change a battery in a key? Seems rather petty since the service alone was over $700. Not necessary to charge $11 in labor. John was great though.

Dave Tangen' assistance is greatly appreciated. He is quick to get you on your way and makes sure everything is done perfectly. If you need to get in touch with him during the day he is always available. If not, he will call back shortly. I have been using him for assistance for almost 30 years...

The dealership and sales rep Matthew Beyer were a pleasure to work this. They made the entire process effortless and I got a great deal as well. Best Mercedes dealer in NJ!

This dealership is excellent with their luxury vehicles. I am more than happy with the assistance from Joseph Simsek. The two cars that I have purchased from here are amazing.

Express service was great, Harold was very helpful and Rob gave me a ride up the hill. Will only use Benzel Busch service. Coffee is good too

Benzel-Busch Motor Car is a great dealership which I can recommend to anyone looking for a Mercedes. The sales and service people are very professional, knowledgeable, and always ready to please. My requirements have been serviced promptly without any issues.

Dave Tangen in service was very helpful dealing with several issues that I was having with my new 2020 GLE 350. Most issues were solved

Over the course of years and different MB models 6 in total- Benzel Busch is the best in Sales and Service. On two separate occasions we were out of town and went to other dealers/service in the Washington, D.C. area and Manhattan. What a difference in quality & care! Would not venture to use any...

Our service writer, Scott Bateman, went far beyond expectation to ensure our Smart was repaired and delivered to us in beautiful condition. I would not hesitate to return for service in future.

Benzel Busch is a fantastic dealership, not only do they sell some of the most beautiful cars, they service them in the manner one would expect. I had a tire blow out and brought my car in without an appointment. The tire was replaced and the rim repaired within 2 days. From the moment I brought...

My family has over twenty years of experiences at Benzel-Busch and during these years we have never thought of going anyway else. From the moment we enter the dealership we are always met with professional kindness.

The dealership is great and the people are very friendly the quality of work in the service department is exceptional, and I would recommend this dealership to a friend.

It was a pleasant experience at Benzel Busch motors. Greeted every time upon arrival and was asked if I needed any help. And the process of buying my vehicle went smoothly.

My last car and service experience with BB goes back to late early 80's with my 1978 280c. Faith brought me back to the dealership because it was close to where I was working. First it was servicing my 2017 C300C then leasing my last car. The Mercedes dealership experience has changed not for the...

The Team at Benzel Busch is always outstanding and pleasant to deal with. Have been bringing my car to them for year and will continue.

I have never had a bad experience servicing any of my Mercedes vehicles at Benzel Busch. The service professionals have been honest, caring, and always recommends the right work on my cars.

Lino Cascardi, Frank Armando and Neil Newman make the whole experience from acquisition to servicing much more transparent, understandable and actually pleasant. All mentioned are true professionals.

Great great they are nice and good service was great they take time and driver with me and get what I was feeling about the car and they did a great job , MARKO JOVANOVIC THANK YOU FOR THE GREAT CARE THANK YOU THANK YOU SO MUCH :blush:

Frank Armando is excellent CSR, able to help in always possible, had been by advisor from my first service visit in 2011, will recommend him to all my friends and family

This is my third purchase from Benzel Bush. My husband and I always work with Ben Walsh. Never high pressure sales tactics. Ben always works to find us the right vehicle and delivers what is promised. I also have my cars services by Benzel. I live very close to a different Mercedes dealer but the...

The experience I had at benzel - Busch Motors was very good and stress free experience. Sandro explained and went over everything regarding the paperwork in detail as well As letting Me know how to save money with the finance of my vehicle.

The men in the service dept. are all first-class mechanics who accomplish great results. They care about your vehicle as if it were their own. A great group who care.

Once I got the final "OK, time to get your airbag replaced" letter, the team at Benzel Busch took great care of my car and quickly. The turn around was quick and seamless and the provided a loaner.

I found the dealership very accommodating with appointment scheduling. Marco in service Dept. kept me apprised of the progress of as it was going on. I am very hopeful that this service on reinstalling the software pkg. will have corrected the problem.

Once again I was in a position where I needed immediate service at a Moments notice So I called frank Armondo and once again he accomadated my needs and had me back on the road in I time

A dealership is only as good as its sales professionals and BBMC is top tier because of Talia Colananni. She has an amazing ability to understand her clients needs and then match that need up with the perfect car. She is experience and well connected to keep the process moving quickly and to solve...

The service I receive is truly amazing. The entire process from ordering a car to the delivery( to my home in NY) is streamlined and first rate. Rich Palm is a true asset to your organization.

I was referred here by another customer, and Benzel-Busch did not disappoint. Thank you to Gio and the entire staff for taking the time to answer all my questions, and the patience to walk me through the entire leasing experience.

The service recall was performed however the service agent tried to scare my wife into buying new tires (for $2000!!!) with a yellow warning, whatever that is! I checked the tires and there is about 10k miles thread left What a joke you should be ashamed of yourself

Was treated with respect from my first call by Rich Palm. Knowledgeable, patient and kind as was Eli/AMG expertWill end up with a GTR Pro because of them. Happy to do biz with them and Benzel Busch Engelwood

Lamont is amazing and went above and beyond to inform me of everything I needed to know between the A220 & New CLA. Had I purchased my vehicle in New Jersey, Lamont is who I would have leased with hands down. He is professional, informative with excellent follow up. I ultimately purchased the CLA in...

The overall experience is exemplary. Excellent knowledge of cars, options, etc. Service is prompt, correct and does not require repeated visits.

There are many reasons why I travel state lines and vast distances to purchase my vehicles and have them serviced at Benzel Bush. In summary its because they are AWESOME.

Great customer service team; John Meyer and Dave Tangen are always very professional and attentive to the my requests!

Peter was a good sale person I will recommend him to any body

Received a notice from MB that my E class was recalled to correct possible corrosion in Steering Column bolts. Brought it in, got a loaner car, a few hours later received a text telling me the car was ready. Picked up my car, was told they also updated my car's computer software, and off I went....

Mathew paparazzo was wonderful- he had to take 2 test drives- he spent time explaining any questions - he was not pushy and very personable and knowledgeable- great job

My Experience at your Dealership was the way I expect to be treated buying a car at a Mercedes Benz dealership. Steve was very professional, Did not pressure me once and understood it was a big decision on a truly beautiful but expensive vehicle. Steve gave me as much time as I needed to make the...

As I said to the technician, you guys are the best!

Car was called for a recall. The process from the customer prospective could not have been more professional. Quick, easy and stress free. Like buying a loaf of bread - simple.

Ask for Scott , xxxx take care of the service. Ask for Ben if you need a vehicle!

We had a flat tire, and after getting to a service station and bring tire to recommended pleasure, it took a short period of time to realize the tire was not holding pressure and we needed something more dramatic to fix the problem, so we went to our MB dealer for a diagnostic. They took the car...

I was sold a 2015 C400 that was sold in 2014 and got one year warranty. That is not fair because I trusted what they said not wat they wrote. Never again.

I always get a brand new loaner and readily available as soon as I bring my car for a service.

When I arrived, after a long day at work, the service providers took my car, prepared the paper, and brought the loaner to the front in about 30 minutes. I was super impressed with the organization and preparation.

Frank Armando and the team at Benzel-Busch handled all aspects of my service with exceptional professionalism, efficiency and courtesy. I was very satisfied with my service and would highly recommend this dealership. Thank you

Professional, organized, efficient service center. David Tangen addressed all my concerns and an asset to the company. First time Mercedes buyer. Thank you for a great first experience!

It was a great. Mr. Jay Lee is a professional and very kind. His service was a great and I was very happy during working with him.

No problem to make an apportionment with a loaner request. Vehicle was taken in and serviced promptly. Provided feedback for potential repairs. David Tangen was very polite and courteous through out the process. I highly recommend him and dealership.

Very happy here. Especially after the horrible experience I had with prestige Mercedes

Express Service is 5 Star from intake, repair, wash and delivery. I was in and out within the prescribed time period and very satisfied with the results.

It was really exceptional. John Powell and Jose Perez are amazing! Thank you!

I traveled two hours to purchase my 2017 Mercedes. Steve was friendly, personable, and made my purchase seamless. The finance department and manager were also great to work with. I will come back to this MB location in the future

It would be impossible for the experience to have been any better. My car was picked up at exactly the time promised, I was offered a loaner to be delivered, and my car was returned to my home on the same day. Amazing! Thank you!

Kathy Zagula is a truly exceptional sales professional. It's the second time we purchased from her and we would happily do so again and recommend her.

I am a repeat Benzel Busch customer and am currently on my fourth lease with the dealership. My experience with the Sales and Service Departments have always been pleasant. During my last visit, I was assisted by Marco Jovanovic who was very professional and easy to deal with. I expressed concern...

Easy to work with. Attentive and punctual. The dealership is clean and inviting. Our account representative Ben and client care representative Kevin were a pleasure to work with. Thank you.

While all of the Daimler-Benz dealers work with the same DB imposed methodology the service at Benzel Bush is exceptional because of the human element in the equation. The BB employees do recognize the customer by name, listen attentively to the complaints and give the correct answers particularly...

Excellent customer service Great follow up with me Greeters were very attentive Facilities were very clean and comfortable Car came back completely washed and all service completed

Steven David was always responsive to my questions, making the whole purchase experience pleasant and stress-free. Steven took his time to show me around the various cars I was looking at, answered a ton of my questions (about the car, tow package installation, warranty) promptly, and was very...

Benzel-Busch will not even help on the phone to understand three lit icons in the car. The agent, Chris Iseman, hang up on me, and the service manager, Sole Sossio, exhibits the same total lack of understanding of what customer service is. By the way, I took the car to another service center, who...

Dealer response from DealerRater Replied: We would like to apologize for your negative experience at our delaership. We'd like to speak to you and make things right. If you wouldn't mind giving us a call to (201) 567-1400 at your earliest convenience. We look forward to speaking with you and changing your experience with us into a great one. Thank you.

Since 1986 I have been dealing with Benzel Busch. I bought a 560SL from them and it was the car of my dreams. Over the years I had two Mercedes at one time because I loved having their trucks for the winter. I recommended my Dad, who bought cars like myself every two years from them. He loved...

I was having my car serviced, and to be honest ,on my way home i felt like i was driving a brand new car.The service was impeccable.Keep up the good work.

Your staff provided good customer service. The dealership maintains a professional environment. I was pleased with the service to my vehicle.

Mr. Bateman was a pleasure to work with once again. He was informative, helpful and communicative. the staff were all great and made the process of service very easy

I always receive great service from Benzel Busch. I would highly recommend them, particularly if you need service on your Mercedes. Tim Torell was an excellent resource

The second time I bought cars at Benzel-Busch. I had a great relax and professional deals from sales people to parts Department. Thanks to Douglas and Jason who made my deals possible.

Frank Lauro was outstanding and provided great service during the process. Very much appreciated!

Everything when very well, Doug Rayan was very professional, I will come back in a few months to get a another car for my wife.

I was happy with the way I was treated. All of my questions were answered. There was just one thing I am not happy with. I wanted to buy the 4 year service plan that has the price listed on your build web page as $1520. The Finance Manager who I met with, Stacy, told me the price was hundreds...

Everything was ease and a comfortable environment , mr Scott was was kind and professional, I felt comfortable without pressure, this seller knew how to gain my trust

Chris Isseman is exceptional!! Hes very knowledgeable and great at what he does. Im in and out..

I have been servicing my car here for years and they are always consistently exceptional. My regular service advisor Chris I was not there when I dropped my vehicle off but Marko J took great care of me. Keep up the good work!

Very glad with the purchase I made, and thank u Ben for your help! and since I drive an MB its impossible to choose another brand, Thanks !

Thanks A Bunch Your service was is great, Your staff is great, The car is now in great condition, I am greatly great-full for everything. Aaron Weiss

Could not ask for a better experience. From setting the appointment to picking up my car - EXCELLENT! Thank you so much to my Service Advisor, Marko J!

Customer of BBMCar since 2007yr - Juan is usually the first Person I meet at the front doors very professional and friendly. Tim Torrel Service Adviser is a Professional, courteous and experienced Adviser. Due to the accident resulting in flat rear-tire, it was easy to contact BB front desk, Tim...

After only 3 months and $3000 spent in yearly service, the car fails on three major basic points. I call Benzel Busch , I have been a regular customer since I bought the car, and the service man , Chris Iseman, behaves rudely, refuses to listen, interrupts constantly , tells me he doesnt care if I...

Willy Aramayo Replied: We're sorry you're unhappy with our performance. Please be advised that in September your vehicle was here for maintenance service and a battery replacement. There were no malfunction displays present, and you reported no other problems. This is a new condition that will require diagnostic time in order to determine what repairs are needed. We're sorry, but we're unable to perform these services free of charge. Please feel free to contact me personally if you decide to proceed further with Benzel-Busch. Best, Sossio Sole Service Manager

We traveled approximately 100 miles to purchase a GLE Coupe from Kathy Zagula because she is exceptional! She was exceptionally prepared and the process was very smooth! We would definitely come back again!!

Been a customer of this dealership for quite some time. Always accommodating and professional. My experience was a great one as always and am happy to have this dealership close to home. :blush::thumbsup_tone1:

Efficient, great, and thorough servicing of my vehicle. The staff was very courteous and helpful in explaining work performed along with expected servicing that will be required.

Terrible service. The car failed just in three months after $3,000 service. They are not accountable for their own service, and wont give you the courtesy of diagnosing the failure. I spoke with Chris Iseman, who was extremely rude, would not hear had to say, kept disrespectfully interrupting me...

Car was brought in for two recalls, from drop off to pick up everything was smooth and very professional. No matter whom we came in contact with they were polite, courteous and very quick. My car was returned to me when promised.